Organisation development manager jobs in connahs quay, flintshire
Overview
High energy costs are a nightmare for millions of UK households, while huge profits are made at our expense. Poor housing and heating systems are a key part of the problem, along with dependence on polluting, climate-changing fossil fuels. FPA is a campaigning organisation that sets out to attack the root causes of fuel poverty along with the specific injustices facing people and communities. We want to see the UK’s energy system decarbonised as rapidly as possible, with a just transition for communities and workers.that includes affordability.
Working closely with pensioners groups, trades unions, disabled campaigners, tenants’ organisations and others on the frontline of fuel poverty, we’re using protest and direct action to fight for real, sustainable solutions to the cold homes crisis. We are looking for a committed senior organiser, who shares our passion and values, to bring energy and imagination to developing our base and supporting our members to build their power.
About the role
Fuel Poverty Action (FPA) was started in 2011 by climate activists who wanted to ensure that the green energy transition doesn’t happen at the expense of those with less social and economic power. Rather, they saw the break with fossil fuels as an opportunity to end the scourge of fuel poverty in the UK - a chance to rethink priorities and design inequality out of the energy system.
Immediately, they were drawn into community-based struggles for energy justice, against false, profit-driven solutions and maladministration of ‘green’ measures with no accountability to tenants and residents.
Over the years others joined the fight, growing FPA to a small membership-led organisation comprising people at the sharp end of fuel poverty - people of all ages and backgrounds, mainly located in London. Since 2022, funding has enabled us to employ a small, dispersed team who are accountable to directors and a membership that is now UK-wide.
We are now looking for an experienced, senior organiser to help FPA grow and evolve our membership network further. We want to reach more people and support members to be active within FPA so that we can build our political impact and remain meaningfully member-led.
We are seeking a flexible person with significant leadership experience who will be confident working as part of a small team, capable of outward facing work and internal management. You will have experience of organising in collective campaigns, including digitally, and a background in grassroots or community-based action, with a strong commitment to inclusive and anti-oppressive practice.
As the Organising Lead, you will join our Campaigns Lead and Operations Lead as the third pillar of our self-managing Coordination Team. While line-managing other colleagues and enabling the contributions of members who are unpaid, you will yourself be a member of FPA, and answerable to the group.
We use the digital platform Action Network to run campaigns and communicate with FPA supporters. Our ideal candidate would have the skills to incorporate ladders, tags and custom fields into our digital campaigns to maximise online to offline impact and convert list growth into membership. They would also actively maintain relationships with existing members who are not always confident with online communication tools.
There is a lot of scope to bring new ideas and perspectives to shape our work.
What you might find yourself doing:
Strategy development: Leading on creation of a new membership growth and retention strategy in collaboration with existing members
Growing our base: Boosting in-person recruitment and using Action Network to build a digital pipeline into membership
Communications: Ensuring members are connected and informed through one-to-one calls, emails, members’ section of the website, WhatsApp groups and other platforms.
Member development: Building one-to-one relationships with members, understanding their interests, linking them to opportunities and providing feedback and follow-up
Member activation: Supporting members to participate in our own and allies’ events, actions and mobilisations, digitally and on the ground
Speaker invitations: Representing FPA at events and in media as well as supporting members to do so
Capacity building and training: Providing tools, advice and training to members and supporters, including to FPA’s local groups in Glasgow, Manchester and London
Administration: Managing onboarding systems and securely maintaining records
Organisational management: As part of the self-managing Coordination Team
Line management: Providing light touch management for one or more colleagues
Online meetings: Including prospective member induction interviews and regular members’ meetings which you organise and facilitate
About You
Essential requirements. You’ll thrive in this role if you:
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are highly organised, comfortable self-managing and detail-oprientated in routine admin tasks
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have demonstrable skills in organisational and people management that are relevant for a remote team
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are instinctively collaborative and able to communicate warmly, openly and honestly with colleagues
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are self-motivated, flexible and positive about remote team working, ready to take responsibility for pacing yourself and maintaining your well-being at busy times
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have excellent communication skills, including verbal, written, editing, IT skills, and listening
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are agile in your use of digital platforms to communicate with different audiences
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have a strong affinity with FPA’s aims, objectives and organisational values of solidarity, empathy and respect
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have a proven understanding of anti-oppression work and commitment to tackling all institutional forms of oppression, bigotry and exclusion
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have excellent relationship-building skills, with the ability to communicate complex ideas clearly and sensitively, and work effectively with diverse individuals, including those directly impacted by injustice and oppression
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are confident and creative in your approach to running online and in-person meetings
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have several years of experience in organising or campaigning on issues of poverty and/or the climate, housing or energy
It is also desirable (but not necessary) for you to have:
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experience of using Action Network or similar platforms to build an activist pipeline
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the skills to craft compelling calls to action and design digital content optimised for engagement
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experience of providing training tools, skills and hand-holding to those at the sharp end of the polycrisis
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links and ongoing relationships with networks and movements with similar aims or values to Fuel Poverty Action
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experience of horizontal organisations and ways to promote staff wellbeing and sustainable remote working
Compensation Policy
We’ll compensate team members on the following basis:
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All salaried team members are contracted on the same terms and conditions
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We have a 30 hour week maximum for all team members - most commonly worked as 4 x 7.5 hour days
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Team members are paid an equitable and sustainable compensation rate which is the pro rate equivalent to a full-time (5 day) salary of £40-45,000, regardless of role or level of experience
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Our compensation rates have been set following Platform’s best practice Social Justice Waging System:
Annual salary (30 hours per week):
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Band 1 - No dependents or children and inherited wealth: £32,000
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Band 2 - One or more children or dependents and inherited wealth OR No inherited wealth but no children or dependents: £34,000
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Band 3 - One or more more children or dependents and no inherited wealth: £36,000
Further details
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3% employer-matched pension
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Genuinely flexible working
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25 days holiday per year, plus bank holidays
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A progressive parental leave policy
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£15 / month working-from-home broadband stipend
We have no central office or workspace budget, so it is imperative that you are comfortable working from home
Some costs-paid travel and monthly evening and occasional weekend working will be required
We particularly welcome applications from marginalised groups, especially people of colour and other ethnic minorities, people who identify as LGBTQIA, disabled people and those who identify as working class or have done so in the past
The appointment will be for one year with a hope of extension, funding permitting, and a four month probationary period
We want warm, safe homes on a flourishing planet, where everyone has enough and resources are justly shared

The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Great opportunity to strengthen data systems and support impactful projects in rural Zambia and Mozambique.
Location: Remote (UK only) with a minimum of 5 mandatory meetings per year (includes overnight stays for 2-day meetings) at our office in Shrewsbury and occasional meetings elsewhere.
Contract: Permanent, Full-time (37.5 hours per week)
Salary: £26,000 - £27,000 per annum (depending on experience)
Benefits: Matched pension contributions (7% of salary after probation), 5 weeks' annual leave plus bank holidays, and a discretionary Christmas shutdown.
Village Water:
For over 20 years, Village Water has been committed to transforming lives in Africa by delivering vital support in safe water, sanitation and hygiene education (WASH) to rural communities in Zambia and Mozambique. Collaborating with local partners, we reach the most marginalised populations in villages, schools, and health centres improving health and empowering communities with opportunities to thrive.
The Role
As the Monitoring & Data Officer, you’ll support the Monitoring & Data Manager and Coordinator to validate, clean, and manage programme data. You’ll review submissions for accuracy and completeness, resolve discrepancies, and help ensure the integrity of the data that underpins our impact. Your work will support evidence-based decision-making. Collaboration and attention to detail are key, as is a passion for improving lives in rural Zambia and Mozambique.
Your Responsibilities:
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Validate and clean incoming data from local partners, identifying and flagging any errors or inconsistencies using tools such as Excel and Salesforce.
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Conduct regular (weekly and monthly) checks on submitted data to ensure accuracy and assess progress against set targets.
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Maintain and update all impact data, ensuring all records are accurate and complete.
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Assist in testing and reviewing both new and existing data systems to ensure proper functionality, support the addition of new fields and adjustments as needed.
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Support data validation during data collection rounds by reviewing data collection tools.
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Liaise with local partners and internal teams to clarify discrepancies or follow up on incomplete submissions.
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Be proactive in helping strengthen the monitoring systems.
About You
We're looking for someone who is passionate about the cause and excited to make a meaningful impact. Your experience will include:
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Work collaboratively with staff & volunteers supporting them to achieve Village Water's goals.
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Support other fundraising initiatives, as required.
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Sharing skills and knowledge with colleagues
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All staff have a responsibility for safeguarding and must undergo the required training to ensure compliance with the organisation's safeguarding policies.
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Interest in and commitment to Village Water’s mission and the vital role of overseas aid.
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Comfortable managing a diverse workload with minimum supervision.
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Flexible and supportive
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Excellent Excel & IT skills
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Excellent attention to detail
Why Village Water:
We are a small, dynamic team that values our personal touch, collaborative approach, and unwavering commitment to driving positive change. You'll work alongside passionate individuals who are making a tangible difference in people's lives every day.
Equality and Diversity
Village Water is dedicated to promoting a workplace that embraces inclusivity, values diversity, and honours the unique contributions of its employees and partners. It ensures equal treatment for all individuals and encourages everyone to reach their full potential.
Village Water is an advocate for disability inclusion, so if you require alternative application methods, please get in touch with us for further assistance.
Closing date: 20th June 2025 17:00
Better health, education and opportunity for everyone, through safe water, sanitation and hygiene.



The client requests no contact from agencies or media sales.
Policy and Public Affairs Officer - National Youth Agency
The National Youth Agency is looking for a new Policy & Public Affairs Officer to join our Policy, Insights and External Affairs Team.
Contract: Permanent
Hours: Full-time - 37 hours per week
Salary: £29,000 - £33,000 per annum (depending on experience and qualifications)
Remote: NYA is a remote working organisation. However, its home is in Leicester which is available for staff to work or host meetings. There is also the option of a workspace in London up to 2 days per week. This role will require regular travel to meetings, events and conferences in London and throughout England.
What we do
As the national body for youth work, the NYA has a dual function. We are the professional statutory and regulatory body (PSRB) responsible for qualifications, quality standards, and safeguarding for youth work and services in England. In line with our charity mission and aims, we also champion youth work through research, advocacy, campaigns, and programmes.
We work in partnership and believe in collaborative leadership, listening to youth workers and the youth work sector so that we can understand their needs and respond to the challenges they face. We are ambitious for youth work and for young people and integrate youth voice and influence across our work
About the Role
As Policy and Public Affairs Officer at the National Youth Agency, this is a unique opportunity to shape the future of youth work in England. You’ll be part of influencing national policy and driving change that directly impacts young people’s lives. Working within a dynamic and supportive team, you’ll be at the forefront of monitoring and interpreting developments across Westminster - from government consultations to parliamentary debates. Your work will ensure NYA stays ahead of the curve, responding swiftly to emerging policy trends and helping to shape national conversations. You’ll work with the team to use these policy insights to develop our influencing and advocacy efforts. If you’re keen to develop your career in policy and public affairs and want to contribute to meaningful change for young people, this role offers the opportunity to do just that.
Key responsibilities for this role will include:
Policy and public affairs support
- Research and track policy developments, political landscape changes, and other relevant areas to identify opportunities to further NYA’s policy calls.
- Monitor and report on parliamentary activities, government announcements, and consultations relevant to youth work.
- Compile and analyse data from various sources to support policy briefs, reports, and other written materials.
- Draft policy briefings, research summaries, consultation responses, letters, reports, newsletters and stakeholder communications.
- Maintain and develop stakeholder relationships and record engagement on the CRM system.
- Work with the team with the preparation and delivery of youth participation activities to support our policy influencing objectives.
Event support
- Support the organisation, coordination and note-taking for meetings and events, including webinars, roundtables and political party conference activity.
- Support with planning and executing of large events including attendee registration, youth participation, materials preparation and using the CRM system.
Other
- Represent the Policy Team at external and internal meetings, policy forums and events.
- Work collaboratively with other teams and directorates to help build an understanding of the work of the Policy and Public Affairs team and effective working relationships across the organisation.
Please refer to our Candidate Pack for more information on the role and the requirements.
Why Work for NYA?
NYA operates as a people-first organisation, prioritising the well-being and needs of its employees.
NYA offers an exceptional flexible working approach which encourages our team to balance professional responsibilities with their personal life.
A remote based team, spread across England, fostering inclusivity and diverse talent. Despite geographical distances between team members, NYA maintains a highly motivated and connected team through the optimisation of digital tools.
NYA is committed to supporting the continual personal and professional development of our team and helping them achieve their ambitions.
We provide 25 days leave plus 8 days, life assurance scheme, 5% employer pension contribution and a comprehensive Employee Assistance Programme via Spectrum.life with unlimited specialist support available to all NYA employees.
How to Apply:
Please download our applicant pack to find out more about the role and requirements
To apply, please submit the following via our online application platform by 11:59pm on Sunday 29th June 2025:
A detailed CV setting out your career history, with responsibilities and achievements in line with the person specification in the About You section.
A covering letter (maximum two sides) highlighting your suitability for the role and how you meet the requirements in the About You section.
We will request data for our EEDI monitoring purposes, providing this is optional.
Please note: the covering letter is an essential part of the application process and will be assessed as part of your full application. We use AI detector software, so cover letters or CV’s with over 30% AI generated content with be disregarded. We understand that AI tools can offer support to candidates who have learning differences, which is why we will accept applications with some AI assistance. CV’s will not be accepted without a cover letter.
The National Youth Agency is an equal opportunities employer.
At NYA our inclusive culture means that we embrace individual differences and understand that we need a diverse team to achieve our organisations mission.
We wish to recruit candidates from all backgrounds to ensure our team reflects the rich diversity of the communities we serve. We encourage applications from anyone regardless of disability, ethnicity, heritage, gender, sexuality, religion, socio-economic background and political beliefs but we particularly welcome applications from global majority candidates and those from other minoritised ethnic groups in the UK as they are currently underrepresented in our team.
Youth Work changes lives
Which is why we’re committed to ensuring that as many young people as possible get to benefit from it.As the national body for youth work in England, the National Youth Agency (NYA) exists to champion its transformative power. We believe all young people should have the opportunity to benefit from the life-changing impact of extraordinary youth workers and trained volunteers.
We help to grow youth work provision in ways that keep it effective, relevant, safe and engaging, to help millions of young people reach their potential and thrive. We do this by providing guidance, support, advice, training and staff development opportunities for youth workers and youth work organisations. At the heart of everything we do are young people themselves. We work hard to ensure their voices are integrated into all our work, to develop provision that truly meets their needs.
REF-221910
Job Title: Part-time Co-production Coordinator - Adults
Salary: £30,000 FTE
Hours: 18 hours per week. To be worked 3 days a week (6 hours per day)
Contract: 1-year, fixed term
Location: Mainly home based with regular meetings in the London Borough Hammersmith & Fulham
Parent/Carer Co-production Coordinator to empower and support parents of young adults with SEND.
Are you passionate about making health and social care systems work for families who have young adults with SEND?
Do you enjoy developing relationships, collaborating and contributing to better outcomes for the people that most need joined up support?
Do you have lived experience of using health and social care services as a parent or carer?
Parentsactive CIC is the parent/carer forum for Hammersmith and Fulham and works to empower parent/carers of children and young people with special educational needs and disabilities (SEND) from birth through to adults.
We are delighted to be recruiting a Co-production Coordinator to work alongside our parents and carers of young disabled adults to ensure they have meaningful opportunities to inform and influence strategic and operational developments across Hammersmith and Fulham that will lead to a better future for them and their young person.
The Co-production Coordinator will support the coordination of a range of activities designed to increase coproduction across the borough’s health, education and social care systems.
The successful candidate will be passionate about coproduction and ensuring the voice of people with lived experience is heard. They will have strong skills in working collaboratively with a wide range of people including families, statutory and third sector partners. The person will be a good listener, compassionate and understanding of the issues related to supporting a disabled adult to live their best life and have the confidence to challenge when necessary.
Last date to receive applications: 13th June 2025 6 pm
Interview date: 2nd July 2025
Interested?
PLEASE PRESS THE 'HOW TO APPLY' BUTTON FOR MORE INFORMATION.
No agencies please.
We have a great career development opportunity available with a prominent non-profit sector organisation for a Procurement professional with Property/FM category experience.
This is a brand-new role within an expanding procurement function. Home-based, but with nationwide travel, and responsibility for a widespread Estate, you will provide commercial procurement services across a wide spectrum of Property and Facilities related activities (both Hard and Soft FM). You will ensure that the procurement objectives of the department are achieved consistently and in support of the strategic plan and vision. You will also be tasked with developing and managing several key supplier relationships to ensure value for money and providing technical expertise in executing end-to-end procurement processes.
Your profile and background
- You'll have experience of the full end-end-end tendering process and you'll be able to provide examples where you have achieved significant savings across Property/FM category portfolios of spend.
- You'll have the ability to influence and engage with stakeholders at varying degrees of seniority.
- You'll have a solid understanding of your assigned category areas of spend (Property/FM), and you'll be comfortable liaising with a broad range of suppliers and negotiating high profile contracts.
- You'll be a personable and self-motivated individual with strong verbal and written communication skills.
If you're interested, please get in touch today with your CV.
All applications meeting the above criteria will be carefully considered.
Role: Senior Officer, Policy & Advocacy (Climate Change & Environment)
Reporting To: Policy & Advocacy Adviser (Climate Change & Environment)
Salary: £47,333
Location: Remote working (preference for GMT +/- 8h).
For non-UK candidates: Please note that you would be hired via Deel either as a contractor or as an employee with local national benefits.
Contract duration: 3 year fixed-term contract, renewable
Probation period: 6 months
Contract type: Full-time or part-time (minimum 4 days a week), compressed hours and flexible working arrangements available
Closing date: 13 June 2025 at 23:30 UK time
What does United for Global Mental Health do?
At United for Global Mental Health, we work with trusted partners to raise awareness, reduce stigma, and increase support for mental health worldwide.
The United for Global Mental Health team is made up of diverse, passionate and knowledgeable individuals based in the UK and in countries around the world. By combining our extensive in-house expertise in advocacy, financing and campaigning with the unique insights of our many partners, we’re making progress on ensuring that everyone, everywhere has someone to turn to in support of their mental health. You can read about our three-year strategy and our 2024 impact report here.
What will I be doing?
This role will support the delivery of several activities within our portfolio of activities on climate change, the environment, and mental health. The four main areas of work that the Senior Officer will be responsible for include:
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Leading work with national partners (50% of post)
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Integration of people with lived experience (hereafter referred to as PWLE) across the portfolio (25% of post)
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Developing our advocacy on the intersection of air pollution and mental health (15% of post)
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Developing our advocacy on the intersection of biodiversity loss and mental health (10% of post)
National level work (50% of post)
A key component of the current project will be to support national partners in a subset of countries globally (approximately 6 countries) to advocate for action on climate change and mental health. The final set of countries is yet to be defined but will likely include one country per WHO region and one country from the Small Islands Developing States. The specific responsibilities of this component will include:
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Lead in the selection of national partners in each country. This will include supporting the running of a competitive process to select one civil-society organisation based in each country to conduct the work
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Strengthen the capacity of national partners to work on climate change and mental health (e.g., via training to national partners to be delivered by the Senior Officer), if required
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Support national partners in advocating for the integration of mental health into climate policies, including but not limited to Nationally Determined Contributions, National Adaptation Plans, Heat Health Action Plans etc.
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Lead in cohort-building activities for this subset of countries (e.g., organising regular meetings, ensuring shared learnings etc.)
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With the support of our Operations team, support in the logistics of sub-contracting national partners and monitoring deliverables
Involvement of people with lived experience (25% of post)
The meaningful engagement of PWLE of mental health challenges is central to all work at United for Global Mental Health. The specific responsibilities of this component will include:
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Leading on setting up and coordinating a Lived Experience Advisory Group (LEAG), which will meet every two months to provide guidance to UnitedGMH and national partners on their work on climate and health. The Senior Officer will be responsible for recruiting approximately 12 PWLE (2 x WHO region), organising regular meetings, and ensuring that the feedback of PWLE is integrated across different projects
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Support the attendance of PWLE to key global advocacy moments in a meaningful, safe, and impactful way
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Support national partners on the integration of lived experience considerations in their work on climate change and mental health
Work on air pollution and mental health (15% of post)
The evidence on air pollution and mental health is a nascent, but rapidly growing, area of interest. The specific responsibilities of this component will include:
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Scope what concrete opportunities exist for integrating mental health considerations into air pollution policies at the global, regional, and national levels
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Build connections with organisations working on air pollution and clean air policies
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Refine our messaging on air pollution and mental health
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Lead on the production of one advocacy brief on air pollution and mental health
Work on biodiversity loss and mental health (10% of post)
There is emerging evidence on the association between biodiversity loss and mental health, but very little work has yet been done in the policy space. The specific responsibilities of this component will include:
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Scoping what concrete opportunities exist for integrating mental health considerations into biodiversity policies at the global, regional, and national levels
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Build connections with organisations working on biodiversity, conservation, and nature
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Refine our messaging on biodiversity and mental health
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Lead the production of one advocacy brief on pesticide use and suicide
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Lead on our engagement with the Convention on Biological Diversity Conference of the Parties (biodiversity COP)
Is this job for me?
Requirements
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A minimum of 3 years of experience working on global mental health policy, advocacy, research, or practice
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Expertise in managing and engaging with multiple different types of stakeholders (e.g., civil society, UN agencies, governments etc.)
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Experience working on co-creation, patient and public involvement (PPI), or working with people with lived experience of mental health problems
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Excellent project management skills and strong planning skills including attention to detail, critical thinking, multi-tasking and problem-solving
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Strong communication skills, both verbal and written
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Ability to work collaboratively in a team
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Expertise in the development of funding proposals and ability to track and report on grant deliverables
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Expertise in organising meetings, events, and small gatherings of partners and other stakeholders
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Ability to travel 2-3 times a year internationally
Desirable
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Expertise in climate change and mental health is desirable but not required
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Experience of working in low- and middle-income countries on mental health is desirable but not required
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Experience of working on influencing policy within a government is desirable but not required
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Fluency in English is essential, the ability to work in a second UN language would be an advantage (French, Spanish, Arabic, Chinese, Russian)
Diversity and inclusion
Equity, diversity and inclusion are central to UnitedGMH’s core mission and values, and the organisation is dedicated to promoting this across our work and also within the workplace. We will ensure that this commitment is embedded in all operational aspects of the organisation and also implemented within our day-to-day working practices.
Reasonable adjustments statement
We aim to ensure that all applicants are provided with the same opportunities during the recruitment process. Should you have a disability and require a particular adjustment to be made to allow you to fully participate in the recruitment process, please ensure that this is made known to the person arranging your interview.
How can I apply?
To apply please submit your CV and a cover letter (800 words maximum) via Charity Job.
Selection process
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A subset of candidates will be invited to:
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Submit a short written assignment
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Participate in at least 2 online interviews between the 1st of July and the 18th of July
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Benefits
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28 days of holiday a year plus national holidays in your country of residency
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Possibility of being hired by Deel as a local employee (with local pension and social security benefits) or as a contractor (decision up to the employee based on personal preference)
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Up to 1000£ a year of allowance for office space
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Up to 500£ a year in personal development training allowance
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A minimum of 1 in-person team retreat a year
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Possibility to work from anywhere in the world (where you have the legal right to work from)
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Possibility to work compressed hours
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Access to Employee Assistance Programme via HealthAssured
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[For UK-based staff] You contribute 5% of your salary and we pay for 3% (8% total)
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Closing date: Midnight, 12th June 2025
It's no secret that public and third sector organisations are facing some tough challenges. This Head of Public Service Innovation role is all about leading our work on public service innovation, shaping and driving impactful work to tackle these complex challenges head-on.
Taking a focus on innovation, insight and collaborative leadership, you’ll ensure our strategy and approach are clear and ensure project delivery quality is high. In this role, you’ll play a key role in shaping the future of our public services, positioning Capacity as a leader and trailblazer in the field.
You’ll bring extensive leadership experience in public service delivery as well as extensive experience working in transformation, service design, consultancy or change management. You’ve led complex programmes, applied strategic thinking to drive direction, and secured contracts or funded work through strong proposals and relationships.
You’ll thrive in a highly accountable leadership role, leading, shaping and delivering Capacity’s current and future projects, managing expectations, excitement and priorities. Even on the busiest of days you’ll find the get-up and go to motivate yourself and your team to make public services people services.
You’ll spend your time being proactive, leading a dynamic team of up to 5 to deliver on our promises to clients and local people. You’ll build relationship relationships and bids to get new clients on board and play a key role in further engaging our existing clients and partners, making sure they continue to feel connected to Capacity and proud to be involved in the work we’re doing.
The projects we deliver are often complex and things won’t always work out. For that reason, you’ll be open and honest about what’s working, what isn't and where there is a need for extra support.
The extras
• For full time roles: 27 days annual leave (plus bank holidays). If you’re coming to us with up to 33 days annual leave, we’ll match it.
• 2 Capacity bank holidays per annum.
• Flexible working (including majority working from home).
• Free eye-tests, vouchers for glasses.
• Scottish Widows Pension Scheme, matched up to6%.
• Funded health support including counselling, physiotherapy etc.
• Holiday buy-back scheme (up to 5 per annum).
• Team days and socials. Free lunches (yes there is such a thing).
• A great team to work with (but we would say that).
To Apply
For further information please visit our portal via the apply button, where you can download our job pack and apply!
Closing date: Midnight, 12th June 2025
Diversity Statement
At Capacity, we believe that public services should be people-centred, inclusive and accessible to everyone and our commitment to Diversity, Equity, Inclusion and Belonging (DEIB) is at the heart of this. To uphold these values, we only accept applications through our application portal. This allows us to provide a standardised process where candidates are evaluated on merit. We have implemented measures to remove unconscious bias from our process while maintaining accessibility by continuing to support a range of application formats. We are committed to continuously improving this process and welcome any feedback.
The North Wales Victim Help Centre is looking for an Independent Stalking Advocacy Caseworker (ISAC) to join our team in North Wales, working 22.5 hours a week over 3 days. This role involves both face to face and virtual support in a hybrid model of working, you will work from home and our St Asaph office.
Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?
Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?
If yes, then we'd love to hear from you…
What we offer:
At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:
- Flexible working options including hybrid working
- 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
- An extra day off for your birthday & options to buy or sell annual leave
- Pension with 5% employer contribution
- Enhanced sick pay allowances, maternity & paternity payments
- High Street, retail, holiday, gym, entertainment & leisure discounts
- Access to our financial wellbeing hub & salary deducted finance
- Employee assistance programme & wellbeing support
- Access to EDI networks and colleague cafes
- Cycle to work scheme & season ticket loans
- Ongoing training & support with opportunities for career development & progression
About the role:
This role is based St Asaph working 22.5 hours a week over 3 days. This role involves both face to face and virtual support in a hybrid model of working, you will work from home and the office.
Ensuring the provision of individual structured, tailored support plans, based on a holistic assessment of impact and risk, within the framework of VS's Service Model. You may make initial contact with victims of crime, explaining our services and assessing the impact of crime, or receive referrals from colleagues, in order to provide on-going support and case management
As an Independent Stalking Advocacy Caseworker you will be:
- Providing a high quality pro-active service to victims of intimate and/or non-intimate stalking.
- Contribute to increasing awareness of the impact of stalking on clients, including collaborative working with external agencies and developing safety and support plans tailored to the client's needs.
- To develop, deliver, and monitor safety and support plans for those affected by crime, who accept ongoing support. Support will include providing resources, interventions, and information to all service users
- Support those affected by crime in understanding and asserting their rights and entitlement.
- Understanding their journey through the criminal justice and legal systems including the Victims Code of Practice
- Facilitating access additional services
- Establish healthy coping mechanisms
- Provide practical support and information
Please see attached Job Description and Person Specification for further details.
About Us:
Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.
Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.
Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.
As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.
If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.
How to apply:
To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.
We look forward to hearing from you.
We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.
If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job Title: Policy & Research Officer
Location: Remote (with UK and international travel, candidate must be UK-based)
Hours: Full-time
Salary: £30,000 - £33,000
Reports to: Head of Insight & Advocacy
About Us
Metabolic Support UK is the leading organisation for people living with inherited metabolic disorders (IMDs) and their families. We provide expert support and advocacy, champion research, and work with health services and policy-makers to ensure people with IMDs and their families get the care they need and deserve.
The Role
We are looking for a curious and committed Research & Policy Officer to help us build the evidence base to improve the lives of people affected by IMDs. Reporting to the Head of Insight & Advocacy, you will play a key role in delivering our research projects, keeping tabs on relevant policy developments, and helping shape our responses to consultations.
Key Responsibilities
Research (under supervision of the Head of Insight & Advocacy):
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Support the design, planning, and delivery of qualitative and quantitative research projects
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Conduct literature reviews, stakeholder mapping, and data analysis
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Contribute to survey development, focus groups, and interviews with people living with IMDs, families, clinicians and other stakeholders
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Assist with analyses and write up findings in accessible and engaging ways for different audiences
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Ensure all research is ethical, inclusive, and relevant to the needs of the IMD community
Policy Monitoring and Response:
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Track developments in policy relevant to rare diseases and inherited metabolic conditions
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Summarise key policy updates for internal and external audiences
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Support the drafting of consultation responses, position statements, and policy briefings
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Contribute to campaigns, stakeholder engagement, and policy influencing activities
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Help ensure the voice of the IMD community is reflected in national and local policy discussions
About You
We are looking for someone who is:
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Organised, analytical, and enthusiastic about improving lives through research and policy
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A strong communicator – able to write clearly and concisely for different audiences
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Comfortable working with data, both qualitative and quantitative
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Keen to learn, with some experience in research or policy (academic, charity, health, or public sector settings)
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A team player who enjoys collaborating and supporting others
Desirable experience:
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Background in public health, health policy, social research, or similar
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Experience working with or for people living with a disorder, carers, or people with rare or long-term conditions
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Familiarity with the NHS, health inequalities, or rare disease policy
What We Offer
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A chance to make a meaningful difference in a growing, agile charity
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A friendly and supportive team culture
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Flexible working arrangements
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Opportunities for learning and professional development
We are seeking motivated change-makers who have a heart to see students come to faith in Christ and a passion to help students live and speak for Christ.
Salary: £25,238 per year
Location: Home-based within a regional team
Hours: Full-time or part-time
Closing Date: 11 June 2025
About the role:
As a Christian Union Staff Worker, you will play a vital role in supporting, encouraging, and equipping students in Christian Unions (CUs) to share the gospel in their universities.
In this role, you will:
- Train and support CU leaders in evangelism, helping them to share the gospel effectively
- Work alongside CU members to reach their friends and peers with the good news of Jesus
- Support students in understanding the Bible and applying it to their lives
- Organise and facilitate training events in evangelism, leadership, and discipleship
- Build relationships with local churches, student workers, and other organisations
- Recruit and supervise Relay Workers and Associate Staff Workers
- Promote UCCF’s ministry among students and churches, developing prayer and financial support networks
- Take part in UCCF training and national conferences for personal and professional development
To equip Christian Union Staff Worker's for this strategic ministry, staff follow a training curriculum covering theology, biblical studies, mission, apologetics, church history, and ministry skills. They receive ongoing support from a Team Leader and regional team, meeting regularly for study, prayer, and fellowship.
About you
We are looking for someone who:
- Is a committed Christian (an occupational requirement of the role)
- Has a heart for student evangelism and discipleship
- Is able to relate well to students, inspiring and equipping them for mission
- Has strong communication skills
- Is able to think strategically and initiate change
- Can work independently while also being part of a regional team
- Is willing to raise personal financial support
- Agrees with UCCF’s Doctrinal Basis
About UCCF
UCCF (Universities and Colleges Christian Fellowship) exists to make disciples of Jesus Christ in the student world. We support and resource student-led Christian Unions across the UK, helping students reach their campuses with the good news of Jesus. As a Christian Union Staff Worker, you will be part of a team passionate about equipping and supporting students to live and speak for Jesus.
We are passionate about students reaching students with the good news of Jesus.




The National Youth Agency is looking for a new Administrator to join our Core Operations Team.
Contract: Permanent
Hours: Full-time - 37 hours per week
Salary: £25,000 per annum
Remote: This role is homebased with occasional travel for staff residentials and other events. Ideally the post-holder will live in commutable distance to our office in Leicester.
What we do
As the national body for youth work, the NYA has a dual function. We are the professional statutory and regulatory body (PSRB) responsible for qualifications, quality standards, and safeguarding for youth work and services in England. In line with our charity mission and aims, we also champion youth work through research, advocacy, campaigns, and programmes.
We work in partnership and believe in collaborative leadership, listening to youth workers and the youth work sector so that we can understand their needs and respond to the challenges they face. We are ambitious for youth work and for young people and integrate youth voice and influence across our work
About the Role
We are seeking an experienced administrator to support the smooth running of our charitable work through a range of administrative tasks. You will join a committed, lively team working together to transform the lives of young people through the power of youth work.
This role will be responsible for providing an efficient and effective, day to day, administrative support function for the wider organisation.
We are looking for a friendly, professional, and enthusiastic individual with a broad set of administrative skills who can deliver an extremely high level of customer service to our stakeholders and colleagues. The role is extremely varied and an ability to multitask is essential.
This role would suit someone who is confident, flexible and has great communication and organisational skills.
We need a self-starter who enjoys a challenge, can hit the ground running and is able to work remotely. A key person in the office, you will help support the work of other team members and become a valuable asset to the charity.
Key responsibilities for this role will include:
- Co-ordination and arrangement of meetings and events.
- Acting as the point of contact for internal and external stakeholders ensuring all telephone and email enquiries are dealt with effectively and in a timely manner.
- Finance administration; supporting with processing expenses and the reconciliation of credit card payments.
- Create, maintain and update confidential records.
- Preparing reports, documents and presentations for internal and external meetings.
- Support meetings including providing agendas, minutes and briefing documents.
- Booking travel, accommodation and venues.
- Performing data entry tasks.
- Any other duties that may reasonably be required of the role.
Please refer to our Candidate Pack for more information on the role and the requirements.
Why Work for NYA?
- NYA operates as a people-first organisation, prioritising the well-being and needs of its employees.
- NYA offers an exceptional flexible working approach which encourages our team to balance professional responsibilities with their personal life.
- A remote based team, spread across England, fostering inclusivity and diverse talent. Despite geographical distances between team members, NYA maintains a highly motivated and connected team through the optimisation of digital tools.
- NYA is committed to supporting the continual personal and professional development of our team and helping them achieve their ambitions.
- We provide 25 days leave plus 8 days, life assurance scheme, 5% employer pension contribution and a comprehensive Employee Assistance Programme via with unlimited specialist support available to all NYA employees.
How to Apply:
Please download our applicant pack to find out more about the role and requirements
To apply, please submit the following via our online application platform by 11:59pm on Friday 13th June 2025:
A detailed CV setting out your career history, with responsibilities and achievements in line with the person specification in the About You section.
A covering letter (maximum two sides) highlighting your suitability for the role and how you meet the requirements in the About You section.
We will request data for our EEDI monitoring purposes, providing this is optional.
Please note: the covering letter is an essential part of the application process and will be assessed as part of your full application. We use AI detector software, so cover letters or CV’s with over 30% AI generated content with be disregarded. We understand that AI tools can offer support to candidates who have learning differences, which is why we will accept applications with some AI assistance. CV’s will not be accepted without a cover letter.
The National Youth Agency is an equal opportunities employer.
At NYA our inclusive culture means that we embrace individual differences and understand that we need a diverse team to achieve our organisations mission.
We wish to recruit candidates from all backgrounds to ensure our team reflects the rich diversity of the communities we serve. We encourage applications from anyone regardless of disability, ethnicity, heritage, gender, sexuality, religion, socio-economic background and political beliefs but we particularly welcome applications from global majority candidates and those from other minoritised ethnic groups in the UK as they are currently underrepresented in our team.
More about us
Discover more about the National Youth Agency and our work on our website.
REF-221644
The National Youth Agency is looking for a new Associate Tutor/Assessor to join our Academy Team.
Hours: As and when required
Salary: £120 per day
Remote: This role is homebased/remote working
What we do
As the national body for youth work, the NYA has a dual function. We are the professional statutory and regulatory body (PSRB) responsible for qualifications, quality standards, and safeguarding for youth work and services in England. In line with our charity mission and aims, we also champion youth work through research, advocacy, campaigns, and programmes.
We work in partnership and believe in collaborative leadership, listening to youth workers and the youth work sector so that we can understand their needs and respond to the challenges they face. We are ambitious for youth work and for young people and integrate youth voice and influence across our work
About the Role
As the National Body for Youth Work in England, we are ambitious for youth work and for young people and are determined that all young people should have the opportunity to benefit from the life-changing impact of qualified youth workers and trained volunteers.
To support our mission we are seeking enthusiastic, skilled and JNC qualified professionals to join us as Academy Tutor/Assessor Associates.
Our Academy Tutor/Assessor Associates will deliver inspiring training, develop and review resources and ensure all activities are in line with both NYA and external expectations of quality and expertise.
The post will require a commitment to continuing engagement across the sector and beyond to ensure the NYA Academy’s work is rooted in the needs of young people and youth work.
The Academy Team are reflective expert trainers and facilitators. They support the development of knowledge and skills; deliver innovative and engaging training that benefits youth work and young people; and work with colleagues from the NYA and the wider field to ensure that youth work is promoted and protected, for the benefit of all young people.
The Academy Tutor will ensure the NYA is at the forefront of developing its products and services.
You will work alongside a committed, lively team working together to transform the lives of young people through the power of youth work.
Key responsibilities for this role will include:
- Developing and delivering training along with the development of programmes (including accredited training).
- Supporting learners and monitoring their progress through regular reviews and assessments.
- Contributing to the ongoing development and improvement of resources and processes.
- Building positive relationships with learners to promote their engagement and to achieve successful outcomes.
- Ensure all learners have a supportive and positive learning experience
- The post holder should promote the NYA’s extensive offer and maintaining its reputation in the fields of expertise.
- Ensuring the voice of young people is heard loudly across the NYA and in all aspects of our work.
- Ensure the NYA follows best safeguarding best practice.
- Ensure all operational activity and youth work content is to the highest quality, representing the position of NYA as the National Body for Youth Work in England.
- Participating in team meetings, session planning and evaluation meetings.
- Compliance with all NYA policies and procedures.
- Compliance with all safeguarding policies and health and safety requirements.
- Undertaking any identified training in line with the role including safeguarding and undergoing a DBS check.
Please refer to our Candidate Pack for more information on the role and the requirements.
How to Apply:
Please download our applicant pack to find out more about the role and requirements.
To apply, please submit the following via our online application platform.
A detailed CV setting out your career history, with responsibilities and achievements in line with the person specification in the About You section.
A covering letter (maximum two sides) highlighting your suitability for the role and how you meet the requirements in the About You section.
We will request data for our EEDI monitoring purposes, providing this is optional.
Please note: the covering letter is an essential part of the application process and will be assessed as part of your full application. We use AI detector software, so cover letters or CV’s with over 30% AI generated content with be disregarded. We understand that AI tools can offer support to candidates who have learning differences, which is why we will accept applications with some AI assistance. CV’s will not be accepted without a cover letter.
The National Youth Agency is an equal opportunities employer.
At NYA our inclusive culture means that we embrace individual differences and understand that we need a diverse team to achieve our organisations mission.
We wish to recruit candidates from all backgrounds to ensure our team reflects the rich diversity of the communities we serve. We encourage applications from anyone regardless of disability, ethnicity, heritage, gender, sexuality, religion, socio-economic background and political beliefs but we particularly welcome applications from global majority candidates and those from other minoritised ethnic groups in the UK as they are currently underrepresented in our team.
Youth Work changes lives
Which is why we’re committed to ensuring that as many young people as possible get to benefit from it.As the national body for youth work in England, the National Youth Agency (NYA) exists to champion its transformative power. We believe all young people should have the opportunity to benefit from the life-changing impact of extraordinary youth workers and trained volunteers.
We help to grow youth work provision in ways that keep it effective, relevant, safe and engaging, to help millions of young people reach their potential and thrive. We do this by providing guidance, support, advice, training and staff development opportunities for youth workers and youth work organisations. At the heart of everything we do are young people themselves. We work hard to ensure their voices are integrated into all our work, to develop provision that truly meets their needs.
REF-221839
if you're a strategic thinker with a design flair and a passion for making a tangible difference, we would love to hear from you!
- Position – Full time permanent post
- Hours – 36.25 hours per week
- Location - Homebased
- Salary £34,925.80 - £44,904.60
The Ideal Candidate will need:
- Recognised Graphic Design qualification to degree level or equivalent.
- A strong working knowledge and experience working on successful Direct Marketing campaigns to drive income and response and the whole end to end design processes and the printing process.
- Minimum of six years professional design experience in busy studio environment – working as part of a creative team in an agency or in-house.
- Ideally, experience of working in a direct marketing creative team
- Working in an Apple Mac environment, with a minimum of six years hands-on experience of the industry standard packages – InDesign, Illustrator, Photoshop, Adobe Acrobat, After Effects and Premier Pro.
- Managing projects from exploring the full potential of each brief through the creative process to completion including post project evaluation.
- Excellent working knowledge of Adobe CC as well as Microsoft Office
- Able to handle a number of projects at a time and to project manage multiple projects to deadline and budget, at any given time.
Some of the key responsibilities include, but are not limited to:
You will need to efficiently and effectively project manage creative briefs from concept through to completion for a wide range of online and offline assets. It will include leading on direct mail appeals, within agreed budgets and timescales, and ensure work meets agreed quality, budget and client service standards. Interpret stakeholder briefs into meaningful creative executions using exploratory evaluation through meetings or workshops. You will need to work collaboratively with internal stakeholders to develop concepts and / or options. Deliver and create visual assets across online and offline platforms.
Please note due to the high volume of applications for some posts, this advert might close before the displayed closing date. We recommend that you apply for this role as soon as possible.
Pay & Reward Framework
We know that our colleagues go above and beyond in delivering our vital work, driven by their passion and commitment to Barnardo's values. We also know that we can only realise our ambitions and achieve better outcomes for more children, thanks to the talent, hard work and creativity of our people.
For all these reasons, we are committed to a new approach to pay and reward, to ensure it is fair, attractive and progressive, which was rolled out in April 2023. This is a positive change for the charity, and a part of our People & Culture Strategy. It will assist us in supporting colleagues to belong, thrive and grow in their colleague journey at Barnardo's and in time will offer clear routes of progression for colleagues in both their career and their pay.
Whilst the full pay band and salary range is advertised, our approach to starting salaries is to appoint between the minimum to mid-point of the pay band – this ensures that pay steps are available to reward our colleagues annually based on their contribution to excellence and alignment to our values and behaviours. More details on Barnardo's pay framework can be found upon application.
Benefits
Workplace Offer: What it means for you
The world of work has changed. We are understanding of what works best for our colleagues both current and future as we look to embrace this new way of working. Our hybrid working initiative is based on trust, flexibility and empowerment. We understand our workplace offer means different things to different people, and we encourage those conversations. This may mean working at one of our stores, services, working at home, at one of our Collaboration Hubs or any combination of these.
- Barnardo's believe in creating equality of opportunity in the workplace and supporting people to manage their work-life balance; we are therefore open to offering flexible working arrangements.
- Annual Leave entitlement for full-time colleagues is 26 days per annum, increasing to 27 days per annum, after 3 years Barnardo's service, 29 days per annum, after 5 years Barnardo's service and 30 days per annum, after 7 years Barnardo's service. Those working less than full time are entitled to the same level of holiday pro rata
- The ability to buy up to another 5 days annual leave via our HolidayPlus scheme
- A host of family friendly leave options including company Maternity Paternity and Adoption pay; together with all family additional leave options
- Service related sick pay from day 1
- Access to a Group Personal Pension with a matched 4% or 6% contribution from Barnardo's. Ability to pay via salary sacrifice to garner both tax and NI savings on your own contribution
- Death in service cover of 4x annual earnings for all staff contributing to our Group Personal Pension
- Cycle2work scheme
- Interest free season ticket loans
- Discounts and cashback from at high street shops including major supermarkets, cinemas, gyms, leisure/theme parks, holidays and much more via our Benefit Portal
- 20% discount at Barnardo's stores
- Opportunity to purchase a health cash plan to claim towards dental, glasses, therapy etc
- Free access to round the clock employee assistance program for advice and support
- Access to Barnardo's Learning and Development offer
*T&C's apply based on contract
About Barnardo's
We are committed to being an inclusive employer and cultivating a culture where everyone can belong and thrive through inclusion and connectivity. We want our workforce to be reflective of the communities we work with, and for equality, diversity and inclusion to be embedded in everything we do. We are a Disability Confident Leader, are progressing our ambition to be an anti-racist organisation with Anti-Racism Commitments and actions in place and have networks for colleagues who are disabled, LGBT+, Black and Minoritised Ethnic and Women. We particularly encourage applications from Black and Minoritised Ethnic and/or disabled candidates who are currently underrepresented in our workforce. For disabled applicants, we offer reasonable adjustments throughout the recruitment process.
The client requests no contact from agencies or media sales.
Foothold Communications Officer
Salary: £18k (£30k per annum pro rata)
Period of appointment: This is a permanent contract.
Location: Remote/homebased
Part time: 21 hrs a week
Like many benevolent fund charities, Foothold has a small staff team, but our impact is mighty!
We’re looking for someone who enjoys variety and takes pride in their work to join our flexible, remotely-based team as our new Communications Officer.
Hearing the challenges that the individuals we support are facing keeps us focused. As Communications Officer, you’ll play a key role in communicating the support our charity offers the engineering community, while also engaging our supporters by bringing our community’s stories to life.
We’re redefining relationships with long-standing communications partners, building new relationships, and building our presence across new platforms and communities.
As Communications Officer, you'll be pivotal in making sure our voice is heard through regular communications, and delivering our impact report and annual report.
We find creative ways of working as a team and look to showcase the individual talents and personalities that people bring to their role. At Foothold, you’ll have the opportunity to showcase and develop your skills across digital design, video and copy.
We encourage our team to be all-rounders, and you’ll be working closely and collaboratively with our Communications and Digital Events Officer, Digital Marketing Officer and fundraising colleagues to produce regular, engaging content.
This is a great opportunity to join a small, talented, and committed team as we test the best ways of engaging different parts of the engineering community, and how that engagement may evolve over time. You’ll help us evolve our communications and PR output, and in turn we’ll provide you with the support and autonomy to grow your skills.
We’re confident that you’ll enjoy working alongside the wider team and look forward to hearing from you.
Organisational benefits
· 32 days per annum annual leave plus Bank Holidays (plus office closure between Christmas and New Year)
· Flexible working arrangements
· Organisational commitment to training and development.
· SIPP pension with up to 9% employer contribution (subject to individual contribution)
· Life insurance and access to Smart Health services (AIG)
· Cycle to Work and Tech Scheme, childcare vouchers.
· Associate membership of the IET for one year paid for by Foothold, and access to Foothold services
If you have any further questions about the role, please contact our Head of Business and Volunteering Beverley Archer.
Informal Conversations: these can be arranged with the Jonny Rudge, Head of Fundraising and Communications, between the 3rd and 5th of June 2025
Closing date: applications should be submitted by 4pm on Friday 6th June 2025
Interviews will be held on Monday 16th June 2025 on Teams.
For more information about Foothold please visit our website
The client requests no contact from agencies or media sales.
You will act as the first point of contact for members of the public, taking and triaging enquiries, preparing responses, and referring more complex cases to our network of trained planning volunteers. Your work will directly help people understand and navigate the planning system in Wales.
This is a part-time, home-based role that offers flexibility and purpose. Full training and response templates will be provided.
· Respond to phone and email enquiries to the Planning Aid Wales Helpline.
· Record enquiry details, assess eligibility and decide on next steps.
· Draft email responses to basic enquiries (with training and templates provided).
· Refer eligible cases to volunteers and monitor their progress.
· Close case files and prepare quarterly Helpline activity reports.
The ability to speak and write in Welsh is highly desirable.
CVs will not be accepted.
The client requests no contact from agencies or media sales.