Organisational development advisor jobs
Responsible to: Chief Executive Officer
Immediate reports: Welfare Benefits Team Lead, Training Lead, Supervision Lead, Debt
Caseworkers, Energy Advisor.
Hours: Full time – 36 hours (there is some flexibility for the right candidate)
Salary: £26,994 – £28,922 dependent on experience
Main Purpose of Job
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To be responsible for the delivery of all aspects of our advice services via telephone, email/web, in person and at outreach venues.
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To line manage team leads, debt caseworkers and the energy adviser and support them in achieving high standards of accessible advice services.
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To oversee the use of our volunteer adviser resources to cover each of our advice channels in the most effective way.
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To liaise with the training lead to ensure we have sufficient, well trained volunteer advice resources to deliver our service.
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To ensure cover for Advice Session Supervisors when needed
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To provide training, guidance and support on client records, telephone channel and quality standards
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To design and implement improvements to our advice processes based on best practice, leading and gaining buy-in from team members as necessary.
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To be overall responsible for the quality of our advice in line with our Quality of Advice framework and IFR’s to drive the organisation towards excellence in quality.
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To be responsible for ensuring Debt technical supervision is in place and carry out continuous professional development activities and duties within the organisation.
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In maintaining quality, you will need to inspire and motivate your team and provide focussed individual support where necessary to achieve internal and external quality and KPI standards
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To drive a culture of continuous workforce development where a rigorous but supportive approach is adopted
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You will identify the best quality tools and execute investigations/analysis to improve workforce competency and quality across the organisation, and support our brand reputation
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Monitor and track performance progress of the service and of individuals against targets, achievement of deadlines and support staff as appropriate
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To undertake regular team meetings in line with the organisation’s quality expectations
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To undertake regular formal supervisions and review meetings
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Create a positive working environment in which equality and diversity are well managed, dignity at work is upheld and staff can do their best
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Encourage good teamwork and lines of communication between all staff and volunteers
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Ensure the core contracts are appropriately staffed at all times to achieve the expected standards and targets.
Research and Campaigns
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To ensure the advice team contribute to the development of social policy in line with our business plan
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To assist with social policy work as required by the organisation
Management duties
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You will be accountable and responsible for delivering the service delivery related objectives and outcomes from the organisation’s Business Plan and service-related KPIs.
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Prepare and issue reports as required for the CEO, funders and partners, attending meetings as required to present findings and recommendations
Learning and professional development
Keep up to date with legislation relevant to the role, trends, ideas and thinking
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Attend and actively participate in regular support and supervision sessions and appraisals with the Chief Executive Officer
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Identify own learning and development needs and plan to meet them.
Administration
Ensure that detailed records for the purposes of information retrieval, statistical monitoring and report preparation are maintained and developed
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Produce comprehensive, analytical and developmental oral and written reports on the work of the service as required.
Other Duties and Responsibilities
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Undertake advice work as required, including supporting contracts and projects outside of the generalist service.
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Support with the efficient and effective use of Casebook, gathering, storing and analysing data and contributing to the reporting processes for services, projects and contracts.
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Keep up to date with Citizens Advice aims, policies and procedures and ensure these are followed.
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Ensure that work reflects and supports the Citizens Advice service's equity, diversity and inclusion strategy.
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Develop and maintain effective admin systems and records relevant to the role.
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Act as key holder and open or close the building when necessary.
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Attend regular internal and external meetings relevant to the role and to services at outreach locations.
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Work cooperatively with colleagues and encourage good teamwork, clear lines of communication and common practices within the team.
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Abide by health and safety guidelines and share responsibility for own health and safety and that of colleagues; taking particular account of this at outreach and shared locations.
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Identify own learning and development needs and take steps to address these.
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Carry out any other tasks within the scope of the post to ensure the effective delivery and development of the service.
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Ensure all data protection and GDPR requirements are adhered to in all work for which the post is responsible.
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Demonstrate commitment to the aims and policies of the Citizens Advice service
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Encourage staff to understand the importance of our Equality, Diversity and Inclusion strategy, implement the strategy, and act as a role model for EDI, including challenging any inappropriate comments or attitudes.
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Attend relevant internal and external meetings as agreed with your line manager.
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Take personal responsibility for your own actions and for sorting out issues or problems that arise.
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Review and make recommendations for improvements to the service.
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Comply with all Citizens Advice information assurance guidelines.
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Work cooperatively with colleagues and encourage good teamwork, clear lines of communication and common practices within the team.
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As directed by the CEO, carry out other duties within the scope of the post to ensure the effective delivery of the service
In addition you must be prepared to train up to do the following:
Debt Advice giving
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Interview clients using sensitive listening and questioning skills in order to allow clients to explain their problem(s) and empower them to set their own priorities.
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Use appropriate resources to find, interpret and communicate the relevant information to clients.
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Research and explore options and implications so that clients can make informed decisions.
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Act for the client where necessary by calculating, negotiating, drafting or writing letters and telephoning.
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Negotiate with third parties such as statutory and non-statutory bodies as appropriate.
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Ensure that all work conforms to the organisation’s office manual and the Advice Quality standard / other funding requirements, as appropriate.
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Ensure that work reflects and supports the Citizens Advice service’s equality and diversity strategy.
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Maintain detailed case records for the purpose of continuity of casework, information retrieval, statistical monitoring and report preparation.
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Take ownership for monitoring own workload e.g. proactively reviewing progress on current cases, outcome of completed cases and quality control.
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Be a DRO approved intermediary.
Registered Charity
21 - 50
A local charity providing free, independent, confidential and impartial advice to everyone on their rights and responsibilities.
The client requests no contact from agencies or media sales.
Thank you!
Womankind Worldwide are exclusively partnering with Robertson Bell in their search for a new Director of Finance, People & Culture to join their team on a permanent basis. Womankind Worldwide is a global women's rights organisation working in partnership with women's rights movements and organisations to transform the lives of women and girls.
Reporting into one of the Co-CEOs, the Director of Finance, People & Culture will lead Womankind’s finance, HR, and Resources functions while ensuring regulatory compliance across jurisdictions (UK and Kenya). You'll work closely with their Finance & Resources Committee and serve as Company Secretary, supporting their ambitious Strategy to 2030.You will also lead the people strategy that strengthens Womankind’s culture, enhances employee wellbeing, drives engagement, and aligns talent with their strategic goals.
The organisation:
Womankind Worldwide strengthen and support women’s movements in their focus countries in Africa and Asia, and take collective action at regional and global levels, to ensure women’s voices are heard, their rights are realised, and their lives are free from violence. Currently, Womankind has staff based in Kenya and the UK. They’re undertaking a strategic transformation to strengthen their impact through a grantmaking and partnership review, an updated business model and a strategic alignment process. Staff wellbeing - one of their core feminist principles - will remain central as they navigate this journey. These changes reflect their deep commitment towards a feminist future and will position them to provide more strategic support where it is most needed across their focus countries during these unprecedented times in the development sector.
The key duties of the Director of Finance, People & Culture are as follows:
- Lead strategic financial and HR planning in collaboration with Co-CEOs and Finance & Resources Committee
- Drive implementation of Strategy 2030 particularly those strategies pertaining to Womankind’s goals to value our team and decolonise our practice
- Support assessment of funding landscape and sustainable financing strategies
- Ensure effective 3-year rolling budgeting and planning cycles
- Line manage Finance, People & Culture team, provide coaching, supervision, and development support, whilst building team capacity through process improvement
- Oversee budgeting, forecasting, and reporting processes
- Lead annual audit and statutory accounts production in the UK and Kenya
- Act as Company Secretary to Board of Trustees
- Ensure consistent quality and delivery of all finance processes (internal and external)
- Strategic development and review of Human Resource management, policies and processes
- Shape and model a feminist, inclusive, and high-performing organisational culture that aligns with Womankind’s values
- Oversee design and implementation of a wellbeing strategy
- Lead on information technology, ensuring systems meet needs of the organisation
- Provide oversight of facilities in the UK and Kenya
The successful candidate will have:
- Qualification: A full, recognised accounting qualification
- Leadership: Proven track record delivering strategic plans as part of senior leadership team
- Experience: Significant experience leading Finance and HR functions
- International: Experience working across multiple jurisdictions
- Charity Sector: Understanding of charity governance, SORP accounting, and charity financing
- Management: Strong staff management and development experience
- Communication: Ability to explain complex financial matters to non-financial
- Governance: Experience working with and being accountable to Board of Trustees
- Values: Strong commitment to feminism, anti-racism, and social justice
This role can be based in either the UK or Kenya, with flexible hybrid working policies in place. The team are also open to considering candidates with strong experience on a 0.8 FTE basis.
Applications are open until Sunday 28th September, with first stage interviews due to take place the week commencing 6th October. CVs will be under continuous review in advance of this date and we reserve the right to close the advert early, so please submit your application today to make sure you don’t miss out!
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We help EU citizens, who made a home in the UK, to secure their immigration status under the EU Settlement Scheme, and retain their rights to live, work, travel and thrive following the upheavals of Brexit.
We seek an experienced, proactive adviser with strong inter-personal skills who likes getting out and about, to provide expert advice remotely to EU citizens across the UK and run a face-to-face service in Wrexham.
You will hold IAA accreditation or be able to acquire it quickly and you will be able to manage volunteers to help with service delivery.
Please send a CV and a cover letter that explains how you meet the person specification.
The client requests no contact from agencies or media sales.
Thank you!
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
We want a world where no one dies from hunger. Life-threatening hunger is predictable, preventable and treatable. Join Action Against Hunger and together we will stop it in its tracks.
Action Against Hunger is an optimistic, inspiring place to work. We want passionate and dedicated people to help build a better world. We’re a creative team made up of people with a wide range of talents, styles and expertise. But we are united in our relentless dedication to end world hunger. No challenge is too big. With you we can do it. Join us.
We are looking for a senior solicitor who is passionate about working for an international humanitarian organisation and who shares the values of Action Against Hunger and the wider sector.
Working with the Chief Executive and the Executive Committee of Directors, you will act as Company Secretary and as head of a small Legal and Governance team. This will involve providing high quality advice on legal, risk, compliance and governance matters across the UK organisation and progressing strategic priorities to ensure first class management of these areas.
You will respond to a broad range of legal queries and develop robust policies and procedures to advise on compliance with legal, regulatory and donor requirements, voluntary standards and best practice. You will be confident in working independently to provide high quality advice, drafting and reviewing contracts, preparing and delivering training, working with the Board of Trustees and instructing external counsel where appropriate. You will also work closely with the Executive Committee and the Board Audit, Risk and Compliance Committee to support reporting and management of risks across the organisation.
This is an exciting opportunity for a senior solicitor who is looking to build experience in the NGO sector and work in a broad, challenging and interesting role as part of a dynamic team. We would love to hear from you if you’re interested in joining us. For more detailed information on the role – and to see whether you have the necessary experience - please download the attached pdf Job description.
Closing Date: 8-Sep-2025 23:30
Interview Date: We intend to hold first round interviews on 17 & 18 September and second round interviews to be held on 22 & 24 September (or alternative dates can be arranged if needed).
Please read the following carefully before making your application: then all you need to do is send your CV and write a supporting statement explaining why you want the job and how your skills and experience make you the right person for the role and where you saw this vacancy.
- As a UK based position, candidates must have the right to work in the UK
- We welcome applications from all sections of the community and we encourage as broad a range of candidates as possible. If you need any additional support to help you through this process, please let us know (contact details in the job pack)
- Due to the high volume of applications we receive, we will only contact shortlisted candidates, within two weeks of the closing date Unfortunately, we cannot provide individual feedback
- If you experience any technical difficulties in submitting your application, please contact the charityjob helpdesk
The client requests no contact from agencies or media sales.
Thank you!
We’re looking for a bold and caring professional to join us as a Wellbeing Coach for Children and Young People. If you have experience of supporting young people with their mental health and wellbeing, this could be the job for you!
You will deliver predominantly one to one wellbeing coaching with some group support to children and young people. Ideally you will have some experience of using coaching and CBT techniques such as guided self-help, psychoeducation and thought challenging.
You will have excellent communication skills and experience of working in partnership with other stakeholders to deliver projects. To excel in the role, you will be able to motivate, inspire and engage a wide range of people and be proactive in your approach. You will be calm, proactive and resilient.
We also offer a workplace pension scheme, paid emergency time off to care for dependents, regular supervision, and a commitment to supporting learning and development opportunities. We have also recently enhanced our annual leave offer with basic annual leave of 25 days, plus 3 days closure between Christmas and new year, long service leave, the option to buy or sell annual leave and a half-day wellbeing day for all staff.
Above all, we are a friendly and supportive place to work; ‘Great staff team, positive and supportive culture’ (Lancashire Mind wellbeing survey, March 2024)
Please note: Lancashire Mind follows Safer Recruitment practices and have a commitment to safeguarding children and young people and vulnerable adults who use our services. Therefore, this role is subject to an enhanced Disclosure and Barring Service (DBS) check so all applicants must be willing to undergo the check. If invited to interview, we will ask you to provide evidence of your qualifications and right to work in the UK.
Deadline for applications: 9am on Friday 12th September
Interviews will be held face-to-face: Wednesday 24th September
Registered Charity
21 - 50
We're working towards a Lancashire where everyone can have the best mental health and wellbeing possible
The client requests no contact from agencies or media sales.
Thank you!
We are seeking an inspiring and strategic leader to join us as our Director of Service Delivery. This is a pivotal role leading the design and delivery of our frontline services, ensuring they are high quality, person centred and making a lasting difference in the lives of individuals and communities across Surrey and surrounding areas.
Location: Woking / Hybrid
Salary: £60,000 - £70,000 DOE
Permanent | Full Time (35 hours/week)
Benefits: 26 days annual leave (rising with service) + bank holidays + 1 extra days leave on your birthday, Pension, Access to Simply Health, Blended working, Employee discount programme and more…..
About Us
Catalyst Support, is a respected non-profit organisation in Surrey that’s been supporting people facing mental health challenges, substance use, and wellbeing needs for over 35 years. Operating with values at the heart of everything they do, Catalyst empowers communities through responsive, high-quality services and compassionate care.
About the Role
Reporting directly to the CEO and as part of the senior leadership team, you will provide compassionate and strategic leadership across all operational areas – including mental health, substance use, and outreach – the Director of Service Delivery ensures services are safe, inclusive, and trauma-informed, and that they reflect the diversity and lived experience of the communities we support.
You will hold accountability for service performance, safeguarding, quality assurance, and system partnerships. They work closely with the CEO, the Director of Operations (internal systems and transformation), and the Head of Finance and Resources to ensure operational delivery is effectively supported by infrastructure, systems, and financial stewardship.
Who We’re Looking For
Proven track record of delivering high quality, person led and socially impactful services and managing internal functions
Senior operational leadership experience in health, care, VCSE or related sectors
Experience in managing service compliance and staff wellbeing
Demonstrated success in leading performance improvement and impact measurement
Strong partnership working experience across statutory, VCSE and community systems
Budget management, including responsibility for service level budget setting, monitoring and decision making
Deep understanding of safeguarding frameworks, regulation and operational risk
Strong leadership and coaching skills rooted in empathy, empowerment and inclusion
Applications are open until 29th September, though we may close earlier if we receive a high number of applications, so we encourage you to apply soon. Please note, we are not working with recruitment agencies for this vacancy.
This post is subject to the DBS check. Please note past drug and/or alcohol or criminality history will not necessarily discount you from undertaking this role.
In the attached recruitment pack you will find instructions on how to apply. You are required to write a personal statement (no more than 2 pages) highlighting your skills and experience that demonstrate your suitability for the role
The client requests no contact from agencies or media sales.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We help EU citizens, who made a home in the UK, to secure their immigration status under the EU Settlement Scheme, and retain their rights to live, work, travel and thrive following the upheavals of Brexit.
We seek an experienced, proactive adviser to provide expert advice remotely to EU citizens across the UK with occasional face-to-face advice sessions and meetings.
You will hold IAA Level 1 or 2 accreditation and you will be able to manage volunteers to help with service delivery.
The role also involves preparing short, simple, written guidance on changes to Home Office policies.
Ability to speak another European language is essential. Due to current demand, Italian is preferred.
Please submit a CV and a covering letter that explains how you meet the person specification
The client requests no contact from agencies or media sales.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Plumstead Community Law Centre is a free specialist legal advice charity located in central Woolwich in South East London. We provide specialist legal advice and advocacy in the areas of immigration, welfare benefits and employment People can access our services via telephone or email, and through the Advice Hub outreach services we attend in local community centres. In 2024 over 1,400 local people accessed our advice and representation services, resulting in a range of financial and non-financial benefits.
Towards the end of 2024, we moved away from a collective model towards a functional management structure. We appointed an Interim CEO from the staff group and expanded our trustee board's size and expertise.
This Managing Director and Senior Solicitor role involves assuming the charity’s management from our interim CEO, who has established strong systems and secured new funding for the further strengthening of the charity. Our strategic plan includes improving our legal practice management with a view to obtaining a quality mark and securing an immigration legal aid contract. We anticipate securing further funding to expand our services, to support more people in need in our community.
We are looking for an enthusiastic, experienced solicitor who has a track record in supervision and management. Although the job description is wide ranging, support will be given through further recruitment of administrative support.
The Law Centre Managing Director and Senior Solicitor (“MD/SS”) is responsible for all aspects of the day-to-day operation of the Law Centre. Working within appropriate delegations from the Board, the post holder ensures that the Law Centre provides quality assured services that meet its charitable purposes. The MD/SS ensures that issues of risk and compliance are properly managed and that the Centre is an exciting, innovative and enjoyable place to work. The MD/SS ensures that the Centre operates within budgets set by the Board and 2 that it offers value for money. The MD/SS must ensure that legal, regulatory, grant, contractual and other relevant requirements are met and that the Centre continues to be relevant to its community.
The client requests no contact from agencies or media sales.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Location: Preston, Lancashire
Permanent | Full-time - 37.5 hours per week
Salary: £77,744 - £83,546
After a remarkable 26-year journey with Caritas Care, including five years as CEO, our current Chief Executive will retire at the end of 2025. This creates a rare and exciting opportunity to lead this dynamic, well-established and vibrant organisation. The Trustees are looking for an exceptional leader to take forward and further develop one of the North West's most respected and impactful charities.
About Caritas Care
For 90 years, Caritas Care has been at the heart of communities across Lancashire, Cumbria and Greater Manchester. We are a values-driven charity committed to improving lives and creating opportunities for people across the North West. Our services include adoption and fostering, support for people with disabilities, rehabilitation programs and community projects, all designed to ensure that everyone has the chance to thrive.
About the Role
As CEO, you will provide strategic leadership and operational management, ensuring our services continue to make a meaningful impact. Reporting to the Board of Trustees, your key responsibilities will include:
- Leading the organisation with passion and integrity, upholding our values in everything we do
- Developing and implementing strategic plans to enhance and expand our services
- Building strong relationships with key stakeholders, including funders, commissioners and partner organisations
- Ensuring financial sustainability, overseeing budgets and securing funding opportunities
- Maintaining governance and compliance standards, ensuring all activities meet legal, ethical and regulatory requirements
- Inspiring and supporting our dedicated staff and volunteers, fostering a culture of collaboration and excellence
About You
We are looking for an experienced and visionary leader who is passionate about making a difference. You will bring:
- Strong leadership and strategic planning skills with experience in a senior management role
- A deep understanding of the charity, social care or public sector, particularly in service delivery and safeguarding
- Excellent financial and operational management skills, ensuring sustainability and growth
- A collaborative approach, with the ability to engage and influence a wide range of stakeholders
- A values-driven mind-set, committed to inclusion, equality and social justice
Why Join Us?
This is more than a leadership role – it is an opportunity to make a real and lasting difference. You will be joining a charity with deep community roots, a skilled team and a future full of possibility.
- Lead a well-respected and impactful charity
- Work with a passionate team dedicated to making a difference
- Shape the future of services that change lives
- 30 days annual leave plus Bank Holidays
- Incremental salary scale progression
- Flexi-time and flexible working
- Opportunity to maintain a Social Work England registration
- Employee Assistance Programme
- Work based pension 5% employer contribution (LGPS transfer will be considered for the right applicant)
- Birthday leave after 10 years’ service
- Essential car user post with travel paid at 45p per mile
- Onsite free car parking
If you believe you have the skills, experience and passion to lead Caritas Care into its next chapter, we’d love to hear from you.
To find out more about this opportunity and to access the full candidate application information, please visit our vacancies page on our website
For an informal discussion, please contact Susan Swarbrick, Chief Executive.
Applicants who have previously applied for this position need not reapply.
Closing date for applications: Wednesday 24 September 2025
Provisional interview dates: Tuesday 7 & Wednesday 8 October 2025
Early applications are encouraged as we may close the recruitment process ahead of the deadline if a sufficient number of high quality applications are received
The client requests no contact from agencies or media sales.