Outreach Advisor Jobs

An exciting opportunity has arisen to join our dynamic team as a Money Advice Caseworker on our Debt Free London project. The successful applicant will be providing money advice as part of our London wide project.

You will be contributing to the health & well-being of the community and helping people from reaching crisis point. In return, as part of our team, you will benefit from learning and development opportunities.

If you are a team player, willing to learn, committed to quality and want a job which makes a difference in people’s lives then this could be the job for you.

Closing Date: 5pm on Tuesday 7th May 2024
Interview Date: Friday 10th May 2024

Citizens Advice Bromley values diversity, promotes equality and challenges discrimination. We encourage and welcome applications from people of all backgrounds.

Energise Sussex Coast is a community benefit society. Our mission is to work together to end fuel poverty and protect the environment through community led local green power & energy saving schemes.

We are looking for an energetic and creative person to organise and deliver a calendar of engaging and inspiring energy and climate themed events and outreach activities across East Sussex. The events will cover the following themes: saving and sharing energy, insulation, solar and batteries, renewable heat, funding energy efficiency measures, creating healthy and mould-free homes etc.

About you

You are committed to getting the information out there about the transition to zero carbon in a way that is engaging and brings communities together.

You have experience of organising events or other engagement activities.  You bring a proactive attitude to the role. You are confident and self driven but enjoy working in cooperation to achieve common goals and to increase your impact. You are a creative thinker with some great ideas about how to engage communities in the transition to a fossil free future and ensure that no one is left behind.

You are a great advocate and because you believe in community energy are happy to promote our services to other organisations and groups with the aim of increasing the number of residents we can support with energy advice and who are able to engage in the transition to a more sustainable future.

You have a high standard of written and verbal communication skills. You are organised with an attention to detail and respect for the importance of collecting data to enable monitoring and evaluation of the project.  You want to improve the events by collecting and listening to feedback and implementing improvements. You value the input of our service users, volunteers and staff team into the design of the events programme.

Responsibilities

- Work in collaboration with the ESC team and stakeholders to design a programme of inspiring energy and climate themed events in Hastings, Rother, Eastbourne, and Wealden, reaching a total of 1000 residents across the year.

- Create engagement opportunities for your team at the events and activities of other organisations and local groups by networking and working with the Communications and Marketing person to promote our services.

- Find interesting speakers and organisations to participate in our events.

- Create public events for our No One Left Behind project, finding new, exciting ways to engage the public in conversation about energy and climate topics.

- Manage the administration and logistics of the events, including room bookings, ticket booking processes, etc.

- Look for opportunities to invite our funder along to events and participate in the activities.

- Manage relationships with staff team and volunteer Energy Champions on local events.

- Create event plans and risk assessments for each event.

- Work with the Marketing and Communications Officer and local volunteers to plan PR and promotion of events to agreed timelines.

- Create and work to agreed budgets.

- Ensure you are collecting the data needed to monitor and evaluate the project.

- Create inclusivity in the event registration and attendance experience to support people with a variety of needs.

- Ensure events feed into the wider work and services of Energise Sussex Coast.

- Provide event reports to manager detailing the number of attendees, write-up of the event, and feedback.

- Provide general assistance with ESC events and projects as required.

- Adhere to Energise Sussex Coast’s policies around safeguarding, data protection, etc.

- Attend monthly in-person team meetings in Hastings.

Key Details

• Hours: 30 hours a week, flexible working. Will include some evening and weekend work.
• Job location: Home based (or optional hot desk in Hastings) with regular events in Hastings, Rother, Eastbourne and Wealden. Please note, travel costs to the events will only be paid from a local East Sussex postcode, we would not be able to cover the cost of travelling to events from London or further afield.

Criteria

Essential

1. Professional experience or a personal commitment to the pressing importance of the transition to a sustainable, fossil fuel free future

2. Experience of organising events or community engagement.

3. Experience or an understanding of the importance of quality data collection, monitoring and evaluation, for example collecting and analysing event feedback

4. Effective administration and organisational skills, with good time management and high attention to detail

5.     Good written and verbal communication skills

6. Experience working in a team for shared objectives and self-motivated to work independently.

Desirable

7. A qualification in a relevant field: events, marketing or climate/ energy

8. Experience of working with volunteers

To apply

Please send the following to apply:

1.A copy of your CV

2 . A covering letter (of around a page or two) of how you meet the essential and desirable criteria. 

Please note - if you are offered the job you will need to provide two references including one from your last employer.

Interviews in person on Weds 22nd May

Inclusion and equality of opportunity

If there's anything you need to help you apply for the job - whether that's help with the job application or alternatives to interview or particular requirements for interview access please let us know and we will make alternative arrangements.

PSPA supports families affected by Progressive Supranuclear Palsy (PSP) and Corticobasal Degeneration (CBD), both are complex neurological conditions that affect mobility, vision, swallowing and cognition.

We are looking for someone to join our helpline team to provide professional, comprehensive support and make a real difference to people living with PSP, CBD, their families, and carers. 

We are seeking a motivated and confident person who can deliver a high-quality professional service, to work on our helpline. Previous experience of working in health, social care or the helpline sector is essential. You need to be a patient, empathetic listener with excellent verbal and written communication skills. The role will involve assessing and responding to callers' needs via our telephone and email service providing practical and emotional support and delivering learning sessions about PSP and CBD to health and social care professionals. Ideally, you will have experience working on a helpline or in a health or social care setting.

Ability and willingness to travel within your region is essential.  Occasional weekend work may be required.  The role covers the following regions: Greater London, Kent, Essex & Surrey. 

We have a hybrid working model with most staff working one day a week in the office in Milton Keynes and the remainder at home.  Please contact our Helpline Manager, Jules Brown, if you would like to discuss the role.

We are an inclusive organisation and welcome applications from people from all sections of the community, irrespective of ethnicity (including race, colour, and nationality) age, disability, gender, sexual orientation, religion or belief.

See the full job description for more details.

• Benefits: Pension Scheme and Employee Assistance Programme 
• Annual Leave: 28 days per annum including bank holidays

Please apply with your current CV and a cover letter to show us how your knowledge and skills meet the requirements for the role of Helpline Care Navigator.

Closing date: Monday 20th May 2024

Interviews are to be held in person at the Milton Keynes offices the week commencing 27th May 2024.

Purpose and Scope of the Role

To enable and empower newly arrived often vulnerable refugees to settle into their new communities with confidence. 

Postholders will work closely with the volunteers, bank staff and Project Coordinators to provide a wraparound service to our clients across the region. Key elements of the service will include support with welfare benefits/income maximisation, immigration, housing, health, education and employment.

There will be a requirement to record and document contact using online systems, ensuring an evidence-based practice model of working and seamless support delivery for our clients. 

Main duties and responsibilities 

Manage a caseload of clients/households:

· Provide initial reception and orientation at client’s homes and within their local community settings 

· Carry out a holistic needs assessment and prepare a Personal Integration Plan with every household on a quarterly basis, preferably in the clients homes.

· Negotiate specialist intervention with external agencies as appropriate according to the client’s needs. 

· To be the lead contact for all agencies and responsible for coordinating support for your key clients.

· To work with families in a variety of locations such as within their home, RMC premises, on outreach and via digital means.

· To jointly agree a plan leading to beneficiary independence and service exit as per project requirements

· Where possible deliver the service in a community language

· To deliver a comprehensive action plan for welcoming the refugees from preparation prior to arrival and support for the first year. This includes but is not limited to: 

· Housing situation and housing/tenancy related goals and checking suitability of accommodation with relevant hosts, landlords and/or any other housing partners.  

Welcoming families upon arrival

· Registering with GP’s, dentists and opticians; attending medical assessments and appointments; securing appropriate specialist medical care and liaising with different health services; 

· Working with Social Services to ensure all special needs are addressed; 

· Registering for Biometric Residence Cards and ensuring that immigration paperwork is correct and any errors or discrepancies are reported to the relevant Home Office department by an OISC qualified adviser from the wider team.

· Ensure the Home Office is notified if BRP cards are not issued within the timescales set out by Home Office service standards.

· Ensure that all newly arrived are given immigration advice as required by referring them to an OISC qualified advisor within RMC.

· Ensure that every newly arrived adult above the age of 18 has access to their own bank account.

· Ensuring that refugees understand their financial rights and responsibilities

· Complete a full Entitled To calculation with all newly arrived households and apply for relevant welfare benefit provisions from DWP and HMRC.

· Support refugees with mandatory reconsiderations as required.

· Support with access to individual grants if required.

· Providing on-going orientation to the UK – information, classes, workshops and visits by key statutory services; 

· Registering and supporting children with local schools; 

· Facilitating access to ESOL (English for Speakers of Other Languages) classes for all newly arrived adults; 

· Signposting and assisting in training, education and employment to ensure long term independence

· Refer into other provision as provided by third party organisations

· Organising trips and outings to places of interest and providing opportunities for social interaction and accompany refugees if required as per ongoing Personal Integration Plan and risk assessment.

· To provide client centric support around all areas of need including housing, welfare, employment, substance misuse, family reunion and social engagement.

· To ensure that this work has a focus on fostering the independence of the clients and has respect for the culture, personal history and situation of all its users. 

· To promote the long-term integration of refugees and the development of refugee communities by providing a range of tailored services to them and through working with other service providers to maximise opportunities for refugees. 

· To work with clients to facilitate their access and engagement with mainstream statutory and voluntary sector services. 

· To ensure that this work is carried out in accordance with RMC’s values, principles, policies and procedures, specifically those around equal opportunity, confidentiality, impartiality and non-directive advice.

· With the support of the Coordinator and Manager, to maintain and develop excellent working relationships with and between external stakeholders to improve the availability of mainstream and specialist services for newly arrived refugees.

· To work as part of a multi-skilled team, supporting your colleagues and volunteers to achieve outcomes. 

· To keep full, accurate and up-to-date case records. 

· To provide written and oral reports as required. 

· To work with the coordinator in reviewing, planning and developing the service delivered to beneficiaries

· To carry out monitoring and evaluation processes as appropriate 

For the Charity 

· To play an active role in one or more RMC’s working groups as required. 

· To liaise with other teams in RMC as appropriate. 

· To attend regular team meetings, to share information, monitor services and foster effective and supportive teamwork. 

· To participate in supervision, appraisal and training as agreed with the Manager. 

· To carry out administrative tasks in support of own work (e.g. word- processing, filing and recording on RMC’s database). 

· To carry out other duties consistent with the nature of the post, and in furtherance of the project. 

· To carry out all the above in accordance with the aims, values and policies of RMC confidentiality, impartiality and Equal Opportunities. 

The above duties will be prioritised by the Head of Services in consultation with the post-holder.  The post-holder may be asked to re-organise his/her work to help RMC to respond to changes in type or extent of needs of refugees, which can arise from time to time.  This would be done in a way consistent with the purposes of the post and in consultation with the post-holder. 

A DBS check will be carried out for this post.

Flexibility

To deliver the stated aims of for this post, a degree of flexibility and agility is needed. The post holder may be required to perform work not specifically referred to above, such duties will fall within the scope of the job and be directly related within the appropriate pay grade. The job description will therefore be subject to periodic review with the post holder to ensure it accurately reflects the duties that are being performed

Person Specification

Experience and Skills

Desirable

Essential

Experience of working with vulnerable people and an understanding of the needs of refugees, and the issues or difficulties which may affect their resettlement. 

X

Experience of comprehensively assessing need and creating risk management plans for multiple individuals. 

X

Experiences of supporting people to address their needs through support planning, case management and an understanding of the importance of involving clients fully as possible in that process. 

X

Experience of working with a wide range of professionals to access needs led intervention. 

X

Experience of working within a multitier staff team, inclusive of supporting volunteers to support clients. 

X

Knowledge and awareness of how to engage with hard-to-reach individuals, and understanding of the potential barriers to active engagement. 

X

An understanding of the issues facing refugees during integration to a new community. 

X

Good knowledge of the services available to support refugees. 

X

Proven ability to communicate and negotiate to a high level and build strong partnerships, both verbal and non-verbally with shareholders and stakeholders.

X

Good organisational and monitoring skills, with the ability to prioritise. 

X

Excellent administrative skills including good computing skills and the ability to use I.T. applications. 

X

Understanding and a commitment to diversity and equality, with demonstrable cultural competence. 

X

Ability to lone work and complete delegated task with own initiative. 

X

Ability to be flexible to the needs of the organisation. 

X

Enthusiasm and willingness to agile working and outreach activities.

X

Ability to speak a community language

X

Good local knowledge

X

OISC (Office of Immigration Services Commission) regulated 

X

Experience of providing outreach support to families in their home and in community settings

X

Car driver 

X

We are seeking a dedicated and motivated Deputy Trust Executive to work closely with the Director of The Linbury Trust and the Lead Trust Executive of The Headley Trust, to ensure that grant-making is in keeping with the philanthropic vision, values, and ethos of the Trustees.

The Linbury Trust and The Headley Trust are independent grant making Trusts, part of the operating office of The Sainsbury Family Charitable Trusts (SFCT). Established by members of three generations of the Sainsbury family, the trusts’ support for charitable causes for over 50 years represents one of the leading examples of sustained philanthropy in Britain.

With a wide and varied remit, including Arts, Heritage UK and Health and Social welfare, the key responsibilities will include:

• Providing the Trustees with expert professional advice and well-judged recommendations for grant-making, based on detailed knowledge of their sector and comprehensive research and analysis.

• Assisting in the management of grant making operations including assessing applications, conducting due diligence, and ensuring effective grants administration.

• Reviewing and evaluating the progress of programmes and partnerships, working closely with recipients of grants and programmatic investments to develop their capacity to maximise impact and ensure effectiveness.

• Providing Trustees with research relevant to the Trusts’ mission and priority areas as well as financial and narrative reports, and information on the Trust programmes including grants, investments, and projects.

• Cultivating a network of contacts with experience in working in the Trusts’ priority areas and building partnerships and funder collaborations to improve the effectiveness of grant making in the sector.

About you:

• With experience and understanding of working in areas of activity relevant to the Trusts’ work, you will have demonstrated experience in managing grant programmes with diverse grantees to achieve strategic charitable goals.

• With excellent communication skills, you will be able to present ideas skilfully both in writing and in person and be able to build rapport with Trustees and build strong collaborative working relationships with other funders, expert advisors, NGOs, and grantees.

• You will have strong research skills based on knowledge of the charity sector and be able to successfully plan and manager a substantial administrative workload, with careful attention and be able to effectively prioritise work across both Trusts.

• You will be confident to take initiative and work independently and thrive in working in a complex and diverse environment, but most importantly, you will whole-heartedly support the family’s realisation of its philanthropy and demonstrate commitment to the Trustees’ objectives and grant-making priorities.

A full job description can be found on our website here.

Benefits

We offer the following benefits, designed to promote your work-life balance, and make your time working for us enjoyable and rewarding.

• Pension with 12% employer contribution

• Life assurance, critical illness cover and income protection scheme

• Cycle to work scheme and interest free season ticket loan

• Private health and dental care / Annual health assessments

• Employer Assistance Programme (EAP)

• Wellbeing related policies and initiatives

• Flexible and hybrid working 

• Social events throughout the year

• Volunteering policy, up to six days’ paid leave per year

• Give As You Earn scheme

Timeline

• Closing date: Tuesday 28th May

• First interviews: Wednesday 12th June

• Second interviews: Monday 17th June

SFCT is committed to creating an inclusive environment, promoting equality, valuing diversity, and combating unfair treatment at recruitment and during employment. We want to make sure that we always recruit the best person for the job in a way that is fair and equitable and demonstrates our commitment to valuing diversity at all stages of our recruitment process.

By anonymising your responses and focusing on your skills that are relevant to this role, you will be given a greater chance of expressing your skills in this objective selection process.

We welcome conversations about your flexible working requirements and promoting a workplace where you can be yourself and achieve success.

The Linbury Trust

The Linbury Trust was established by Lord Sainsbury of Preston Candover KG and his wife Anya, Lady Sainsbury CBE and the former ballerina Anya Linden.

The Trust’s focus is public engagement with culture including arts, dance, museums, and heritage, especially when this has benefits such as improved quality of life. We also support work that improves the choices of people experiencing disadvantage and inequality, including homelessness, and refugees and asylum seekers.

We fund work and projects that helps older people to live well, especially those experiencing isolation and complex health needs and help projects that support the environment and climate and connect people with nature.

The Headley Trust

The Headley Trust was founded in 1973 by Sir Timothy Sainsbury.

The Trust funds Arts and Heritage UK (including curatorial support, Industrial, Conservation and Marine Heritage, Archaeological and outreach projects plus the Museums Archaeological Acquisition Fund); Health & Social Welfare (including support for older people and projects that help disadvantaged families and young people); Cathedrals; Education (bursary and apprenticeship support in conservation and heritage skills and music and dance) and Overseas (including Arts & Heritage projects in South Eastern Europe and programmes in anglophone countries in Africa.

The Project Officer will support Hamrah’s mission by streamlining and strengthening communication, coordination, and outreach among stakeholders, including the partner cohort, mentors, the board of advisors, team members and wider Afghan civil society. The role demands a proactive approach to keeping lines of communication open, addressing queries and concerns promptly, and identifying opportunities for collaboration. The Project Officer will also play a key role in supporting the effective and smooth implementation of project activities, and in ensuring that stakeholders remain actively engaged. This role requires excellent interpersonal, cultural competency and communication and outreach skills and thrives on teamwork, adaptability, and a keen ability to connect with external partners.

Job Description

Communication, Outreach, and Advocacy

• Streamline internal project communications with the partner cohort and other key stakeholders to enhance efficiency and clarity of messaging. 
• Support the design and implementation of communication strategies and advocacy tools, including developing advocacy campaigns and communication materials.
• Work with the partner cohort to identify key advocacy opportunities and relevant forums through which to promote the rights and needs of marginalised communities in Afghanistan.
• Work with partners to engage with policymakers, influencers, and advocacy networks to raise awareness of the project’s advocacy agenda and influence policy direction. 
• Create engaging and informative content for various communication channels, such as newsletters and blogs, highlighting the project’s impact and success stories. If needed, manage the project’s social media accounts, including maintaining an up-to-date project website, regularly posting updates, and engaging with the online community. 

Information Exchange and Knowledge Sharing

• Take an active part in coordination meetings to foster internal cohesion and build strong relationships with the partner cohort and other external stakeholders.
• Help to facilitate discussions, meetings, and conferences to support knowledge exchange and strategic planning with the partner cohort and other stakeholders.
• Support the smooth running of project events by providing logistical and administrative support, inviting participation, and overseeing the effective dissemination of learning and outcomes.

Capacity Building and Training

• Help to plan and organise capacity-building sessions, specialised workshops, and meetings, to facilitate knowledge exchange and skill development.
• Support the development of training materials that meet the specific needs of our partner cohort and their communities.
• Design and deliver targeted training sessions on communication, outreach, and policy advocacy, enriching the skill sets of our partners.
• Offer expert advice to our partners, sharing best practices and insights on communication strategies, advocacy efforts, and effective reporting.

Person specification

Hamrah comprises a small and dedicated remote team. The person who fills this post should feel comfortable working independently in a remote setting and accepting a high level of responsibility for the project’s success. Candidates with lived experience of any of the issues related to the role are strongly encouraged to apply.

We are looking for someone with the following skills and experience:

Required

• A passion for social impact, with a particular focus on supporting marginalised communities.
• Demonstrated relevant work experience and proven track record of achievement in the field of organisational development and capacity building, preferably in the Global South.
• Proven experience in communication, project coordination and external outreach, ideally within a diverse and dynamic environment.
• Strong cultural competency, interpersonal and organisational skills and the ability to work collaboratively within a diverse team and with a range of external partners
• Excellent written and verbal communication skills, both in English and in Afghanistan’s local languages.
• A “self-starter” able to work independently as well as collaboratively in carrying out responsibilities, with the ability and energy to multi-task and manage a dynamic work environment.

Desirable

• Experience working with Afghan CSOs and a good understanding of their dynamics is highly desirable.
• Proficiencies in Afghanistan’s local languages is highly desirable

Philanthropy Lead

£50,311 - £55,650pa

City of London and we are a hybrid working organisation

This role is offered on a hybrid contract giving you the opportunity to also work from home three days a week.

Purpose of job:

As our Philanthropy Lead, you will develop and implement a visionary strategy targeted at captivating the attention of ultra-high net worth and high net worth individuals, including a new generation of donors. Collaborating with colleagues from across the organisation, you will sculpt compelling funding propositions, and secure gifts spanning figures in the six and seven digits. Your contribution will be pivotal in transforming lives and helping us achieve our goal of a Just World Free From Poverty.

Key responsibilities:

· To develop, deliver and monitor Comic Relief’s strategy for engagement of ultra-high net worth and high net worth individuals in line with our mission 

· To work closely with Talent to identify artists and their ecosystems who have the capacity and propensity to give financially and leverage support through networks

· To develop a robust prospect pipeline, effectively cultivate prospects and manage and steward relationships with existing donors

· To deliver and/or support with engagement events for prospects and donors, working with the Life Presidents, Trustees and other teams at Comic Relief as needed

· To work closely with the Funding Team to create  compelling propositions for high net worth individuals

· To represent Comic Relief in relevant philanthropic circles, specifically targeting next generation donors, wealth advisers, intermediaries and talent ecosystems

· To be results oriented while creatively develop new ways of reaching and communicating with our target audience of philanthropists, driving income against an agreed target and documenting learning to seek constant improvement 

· Drive accountability for annual revenue generation exceeding £1 million, with a focus on consistent year-over-year growth, targeting a minimum of £1 million for 2024/2025 and surpassing existing income levels of £800k+

Person specification

Essential criteria

· Solid experience of developing and delivering a philanthropy strategy which contributes to the organisations overall strategic aims on income and relationships.

· Solid experience of securing 5 and 6 figure gifts from philanthropists and/or family foundations

· Solid experience of high-level relationship management and support which enables senior stakeholder to grow income and networks

· Exceptional communication, networking, influencing, negotiating and persuading skills.

· Strategic Thinker – able to evaluate decisions in the short, medium and long term.

· Building and sustaining effective working relationships both internally and externally.

Desirable criteria 

· Experience of securing 7 figure gifts and working with leading philanthropist

· Strong sector knowledge and a familiarity with the charitable/funding sector 

· Experience with innovative outreach and creativity in developing new methods to reach and engage target audiences of philanthropists, along with a knack for driving income growth and leveraging insights for continuous improvement.

Perks and benefits:

· Flexible working hours

· Work from home option

· Wellness programs

· Employee Assistance Programme

· Enhanced maternity and paternity leave

· Paid emergency leave

· Sabbatical Opportunities

· Professional development

· Mentoring/coaching

· Paid volunteer days

· Payroll giving

· Team social events

· Extracurricular clubs

· Cycle to work scheme

· Free fruit

To apply please visit our website via the link and apply online.

Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At Comic Relief we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Why work at Comic Relief

There are lots of good reasons to join us at Comic Relief. You can read more about our employee benefits, such as our commitment to flexible and hybrid working. We ask staff to come to the office twice a week, normally on agreed team days, so that we can do all those things that are difficult to do online. Our office is based in Whitechapel, London,

There are lots of opportunities to develop your skills and experience at Comic Relief, including opportunities to become a Mental Health First Aider or to participate in our Employee Network Groups that focus on making Comic Relief a more inclusive place to work.

Equal opportunity

We recognise diversity and inclusion are a source of strength in achieving our mission. We therefore welcome everyone, trusting what makes us different brings creativity, styles and experiences to help us collectively do our best work. That’s regardless of your gender, race, age, disability, religion, sexual orientation, and cultural identity. We especially welcome those from under-represented groups in modern grant-making and fundraising. We are on a journey, but if you join our team you will be part of a community that is committed to creating a diverse and inclusive environment where we want you to: Be valued for being yourself Do your best work, and be supported to break down barriers so you can succeed Be heard, respected, and treated as an equal, whatever your level, experience or background Be part of a team that is committed to making this happen – with our colleagues, partners, and contributors.

Aid to the Church in Need is a Catholic charity, supporting persecuted and suffering Christians around the world.

Working alongside the existing Community Fundraiser in London, this role will engage with the Dioceses in Westminster, Brentford & East Anglia to establish and strengthen links to individual bishops and diocesan communications staff. Attend parishes to deliver weekend fundraising appeals as well as giving talks and presentations to parish groups.  

Developing strong links for ACN with educational and pastoral networks in Schools, Colleges and Universities, building relationships and supporting them in delivering the ACN Schools Programme, boosting the take up of the programme, increasing school engagement and delivering assemblies in person and virtually.

A driving licence and access to a car is essential for this role.

To lead our thriving mental health programmes and help transform London’s mental health landscape.

We are a dynamic mental health charity on a mission to support Londoners facing mental health challenges to harness good employment as part of their mental health recovery journey.  We have been successfully changing lives for almost 30 years by applying innovative evidence-based approaches to employment support.  As we continue to grow and secure key contracts, we are looking for a strategic and visionary leader to take on the pivotal role of Director of Employment Services.

Your potential impact on London’s mental health landscape will be huge; especially at a time when the support needs for people with mental health problems are high and on the political agenda.

We believe this is one of the premier roles in the London mental health and employment sector.

Your role will be to:

· Strategically grow and enhance our employment support services, nurturing a culture of innovation whilst ensuring operational excellence and continuous improvement.

· Drive strong performance in meeting commissioner-led targets and exceeding expectations.

· Lead a wider team of 80+ dedicated staff across multiple sites to achieve stellar outcomes.

· Build partnerships with health providers, employers and commissioners to broaden reach and impact.

· Promote our impact externally to drive recognition and maintain our outstanding reputation.

· Implement robust governance, quality assurance (e.g. IPS) and safeguarding measures.

· Monitor budgets and identify efficiencies.

· Recruit, develop and get the best from your people whilst maintaining a culture of positivity and teamwork.

THE OFFER

In return, we offer a friendly and supportive working environment, flexible working, career development opportunities, a comprehensive training and induction programme, a generous holiday entitlement and competitive financial rewards.  We also practice what we preach in terms of creating a positive working culture to support our own employee’s wellbeing.

Responsible to: Chief Executive

Salary: £55,000 - £65,000 (depending on experience)

Location: Aldgate and outreach London

Full-time, 39 hours

KEY RESPONSIBILITIES

· Lead a large staff team across London to achieve and exceed programme performance targets and operational standards.

· Oversee core services including IPS in Primary Care, IPS in SMI and Employment Advisors in Talking Therapies, ensuring all contractual obligations are met.

· Line management of currently 4 Service Leads.

· Champion a person-centered, outcomes-focused culture of excellence and innovation.

· Ensure services meet quality assurance standards including high IPS fidelity.

· Monitor and evaluate team/individual performance, taking action to address issues.

· Develop and maintain strategic partnerships and relationships with commissioners, health providers, employers.

· Contribute to the delivery of Twining and Hestia’s strategic plans, by working in partnership with other departments and directorates, external organisations, and commissioners.

· Proactively scan the environment for gaps and opportunities to create new interventions to underpin recovery through employment for people experiencing complex needs.

· Collaborate closely with Business Development in tendering for new services and in the retention of existing services.

· Achieve results within agreed budgets and identify efficiencies.

· Prepare and distribute reports as required.

· Promote Twining’s employment services and successes through effective internal and external communications.

· Recruit, train, develop and performance manage high caliber staff.

· Ensure compliance with health and safety responsibilities, legislation, regulations and policies.

· Work flexibly within the Senior Leadership Team and maintain professional knowledge and development.

· Perform other duties as required.

PERSON SPECIFICATION

Essential (E), Desirable (D)

Knowledge and Experience

· Knowledge of employment services and mental health systems. (E)

· Proven experience managing complex mental health and/or employment programmes. (E)

· 7+ years’ experience leading and managing services in the mental health or employment sector (E)

· Recruitment, training, development experience. (E)

· Track record in successful people management and supervision (E)

· Experience of ensuring effective safeguarding in operations (E)

Skills and Abilities

· Strong project management and planning skills (E)

· Identifies and manages risks appropriately (E)

· Embraces technology to improve effectiveness (E)

· Responds positively to changing priorities (E)

· Budget management and financial skills (E)

· Inspires, motivates, and guides team towards excellence (E)

· Skilled coach and developer of others (E)

· Facilitates productive teamwork and collaboration (E)

· Confident public speaker and presenter (E)

· Strong report writing and marketing skills (E)

· Persuasive influencer and negotiator (E)

· Analyses data, identifies insights and trends (E)

· Demonstrates initiative and resourcefulness (E)

· Sets high standards and meets deadlines (E)

Qualifications

· Relevant degree/professional qualification (D)

· Member of appropriate professional body (D)

· Experience of leading a large IPS (Individual Placement & Supprt) operation (D)

Attributes

· Passionate commitment to Twining’s mission, vision, values (E)

· Dedication to promoting mental health and meaningful employment (E)

· Champions equality, diversity and inclusion (E)

TO APPLY

If you share our passion for mental health and have the drive and desire to make a real difference to Londoner’s lives in one of the capital's most impactful mental health employment support providers, we want to hear from you!

Please email us with:

· an up-to-date and tailored copy of your CV.

· a covering letter detailing how you meet the needs of the role. Where possible, please provide clear examples to demonstrate your experience.  We will not accept generic cover letters.

The deadline for applications is: 5pm Monday 27th May 2024

For an informal discussion about the role, please see full job description.

This job description is subject to change depending on the needs of the service.

Events coordinator

· Time commitment: 80% to 100%

· Contract type: 6 months Fixed term contract (mid June – mid December)

· Location: UK based (remote) or other locations considered for the right candidate if hosted by a CHS Alliance member

· Reports to: Director of Communications and Network Engagement

· Direct Reports: N/A

· Grade: A

· Salary: Between 30’218 GBP and 34’535 GBP (commensurate with qualifications and experience)

Job Purpose: To support the CHS Alliance secretariat to ensure it delivers professional external events that meet the needs of our key audiences and advance our strategic goals, on time and within budget. Primary focus of this role will be the coordination and logistical management of the General Assembly in December 2024.

Background: The Events Coordinator role sits within the Network Engagement and Communications department and works closely with staff across the CHS Alliance, including those working on CHS outreach, HR/Governance and the Executive Director, on events organisation and delivery.

Main Responsibilities:

Event coordination

1. Coordinate the team and workplan to support smooth and timely delivery of key CHS Alliance events, with particular focus on the General Assembly (GA) taking place in Bangkok 5-6 December 2024.

2. Prepare and attend event working group meetings (e.g. set agenda, organise doodle polls, book conference rooms, take notes, etc.) 

3. Overseeing and updating the event workplan (e.g. gannt chart), flagging upcoming milestones and deadlines to event lead

Event logistics

4. Assist in identifying service providers by providing quotes and completing any other tasks requested by the line manager or event lead.

5. Procure supplies for event and ensure all material needed on site is prepared and up to date.

6. Follow up with the venues; liaise with the venue prior to, during and after the events.

7. Assist with all logistical aspects linked to catering, refreshments, room equipment (incl. audio visual), stationery, signs and identification (badges, etc.), and trip booking (hotels, flights, visa) where required, etc.

Communications & IT

8. Set up events on relevant platform (e.g. Zoom, CHS Alliance website)

9. Prepare and update registrations and participants’ lists

10.  Draft and send communication materials to participants, using software like Mailmerge or Mailchimp

11.  Assist with speaker outreach and briefings as appropriate.

12.  Manage the Alliance’s Zoom account as an administrator

Reporting and monitoring

13.  Monitor and report on project progress and related expenses according to the CHS Alliance financial policy and procedures.

14.  Manage and maintain an external events calendar for the CHS Alliance, to assist staff with horizon scanning and scheduling.

15.  Carry out any other relevant activities as required. 

Key Contacts:

Internal: Director of Network Engagement & Communications; Network Engagement Manager; Membership Officer; Communications Manager; Senior Advisor on CHS and Outreach;  HR Manager, Executive Director.

External: CHS Alliance members; suppliers (e.g. material design or print, hotels, caterers)

Person Specification

Competencies

· Delivering Results: Dynamic and able to bring opportunities together to deliver results.

· Inclusive: Demonstrating understanding of gender, diversity and inclusion.

· Creative thinking: Curious about alternative or unconventional ideas/solutions.

· Communicating: Ability to respectfully listen to and respond to queries, adapting to culture and context of interlocutor, both orally and in writing.

· Cultural Sensitivity: Adaptable and sensitive to work in different cultural contexts.

· Time Management: Proven ability to prioritise and plan effectively, working in a structured manner and to deadlines.

· Living CHS Alliance values: committing to work as a team, act with integrity, aim for excellence, respect, and care for each other and think creatively.

Essential

Desirable

Qualifications:

Undergraduate degree or equivalent

Experience:

Three years proven experience in coordinating or managing virtual and in person events, including some international experience

UN and/or humanitarian sector experience

Knowledge:

Proficient at using online meeting platforms (e.g. Zoom) and related online tools (Slido, Mentimeter, Survey Monkey)

Broad understanding of humanitarian and development work

Skills:

Microsoft suite

Resourceful

Proactive problem-solver

Ability to work autonomously and in teams

Project management

“Customer service” oriented

Excellent time management skills

Adaptable

Reliable

Strong communication skills

Experience using Adobe Creative Cloud, basic design skills

Gannt chart or other project management software

Language:

Fluent in English (spoken and written)

French is desirable; other languages (Spanish or Arabic in particular) an asset

Behaviour

· Proven integrity - upholding and promoting the highest standards of ethical and professional conduct and abiding by the CHS Alliance Code of Conduct. This includes refraining from acts of misconduct, respecting the CHS Alliance’s standards and the dignity of those whom the Alliance pledges to assist and with whom they have contact.

· Commit to the CHS Alliance values, vision and mission

IMPORTANT NOTICE:

The CHS Alliance has a zero-tolerance policy towards the abuse of power, exploitation, bullying, harassment and discrimination and towards fraud and corruption.

As representatives of the CHS Alliance, staff behaviour must be seen to be of the highest standard and in keeping with the CHS Alliance vision, mission and aims. Therefore, all offers of employment are subject to satisfactory references and appropriate screening checks. As part of these checks, the CHS Alliance is participating in the Inter-Agency Scheme for the Disclosure of Safeguarding-related Misconduct in Recruitment Process within the Humanitarian and Development Sector. The participation in this Scheme requires the CHS Alliance to seek information about candidate’s misconduct (including sexual exploitation, abuse and harassment) with any previous employers for at least the past five years.

How to apply:

Interested candidates should submit their applications by email 

Applications shall include a CV and a motivation letter.

Please mention your name and the vacancy reference in the subject line.

Reference : EC.202404

Deadline for applications: 22 May 2024 - Applications will be examined on an ongoing basis

You will provide support to our Cost-of-Living Crisis Clinic Consultant to co-ordinate the efficient service delivery of our busy Cost-of-Living Crisis Clinics, used by clients who need assistance to make successful applications for: welfare benefits; social housing; lower utility and broadband tariffs; and crisis and general grants.   You will work with a wide range of people internally and externally, providing support and supervision to volunteer advisers and helping clients.

You will be a confident communicator who will have the right blend and balance of strong administration skills with excellent interpersonal and customer-facing skills and legal knowledge, working for a charity supporting and enhancing the lives of people in the local community.

This role is central to Westway Trust’s commitment to deliver activities and events to the benefit of the North Kensington community. You will also work from and help to co-ordinate the delivery of our Cost-of-Living Crisis Clinic at our outreach site, St Luke’s Community Centre, EC1V.

Key responsibilities of the role include but not limited to:

General Duties

• Being the initial point of contact; receiving calls and emails from clients and referring agencies, , and booking client appointments in an efficient and timely manner
• Setting up and clearing away after Cost-of-Living Crisis Clinic sessions, (currently, Tuesdays, at St Luke’s Community Centre, 90 Central Street, Islington, EC1, and Wednesdays at Westway Trust, 1 Thorpe Close, Ladbroke Grove, W10).  Sessions start at 9.00am and finish around 1.00pm
• Meeting, greeting and orienting (showing where the facilities are and H&S guidance) clients and volunteers
• Triaging clients on to our database and referring clients who are out of scope to other relevant organisations
• Assisting clients to complete online and paper forms both face-to-face and remotely
• Liaising in a positive manner with our stakeholders, eg. clients, other teams within Westway Trust, our funder, a City Law firm, and our hosts, Westway Trust and St Luke’s Community Centre
• Responsibility for monitoring our work, completing simple reports, writing case studies, making sure volunteers complete their data entry after advising clients, and running case management statistics using AdvicePro, our case management system) (training on AdvicePro will be provided)
• Recruiting, inducting, training and supervising volunteers both corporate (from the City) and lay (students and local residents)
• Casework; writing up case notes about clients helped
• Attending relevant meetings and training and keeping resources up-to-date
• General administration including: photocopying, scanning and record keeping, and coordinating the general day-to-day activities of the Cost-of-Living Crisis Clinics
• Effectively contributing to make our Cost-of-Living Crisis Clinics high performing in line with the values of Westway Trust

Appeals & Representation Duties

Responsibility for our legal appeals representation service, including:

• Triaging clients, including reading appellant’s hearing bundles to assess the merits of their case
• Case management of appellants’' appeal cases, (ie, smooth management of appellants' cases from inception to post-hearing)
• Attending hearings
• Guiding and case managing lawyers/law students on applications for leave to appeal/set aside to the Upper Tribunal/Judiciary, (from the Lower Tribunal).  Full training will be given

Qualifications: You will have or be working towards a law degree or equivalent. 

Knowledge and Experience:

• A good understanding of the law in any jurisdiction
• Experience of providing an efficient, customer focused service, with a personable and collaborative approach and ability to provide, develop and maintaining friendly positive relationships with customers, staff, volunteers and other stakeholders
• Good time management and organisational skills
• Excellent administrative skills
• High level of IT skills. Experience of using Microsoft Word, Excel and PowerPoint and database software (we use AdvicePro)

Personal Skills:

• Good people management/awareness skills
• Good communication and presentation skills, orally and in writing.
• Ability to work independently and on own initiative with minimum supervision
• Ability to work as part of a team in a multi-cultural and diverse environment
• An inquisitive mind and good problem solver
• Interest in civil law
• Good memory and research skills
• Demonstrable understanding and commitment to equality, diversity and inclusion

Connections to/understanding of North Kensington or the surrounding area is highly desirable

Citizens Advice Hertsmere is a great place to work, with a friendly and supportive team. We are looking to take on a Debt Caseworker to join our small debt advice team. You will be providing advice to clients supporting them through the debt advice process, including dealing with emergencies, income maximisation, budgeting advice and ultimately helping with a debt strategy. 

You will need to:

1. Prepare and present cases to the appropriate statutory bodies
2. Negotiate with third parties in writing and on the telephone
3. Act for clients where necessary by calculating, negotiating, drafting or writing letters and telephoning
4. Be numerate and able to analyse data and draw conclusions
5. Have good communication and IT skills

Role purpose

To deliver an excellent quality debt advice service to clients, with due regard to the aims, policies and procedures of the organisation and service, working within a client focussed and responsive team.

About Us

Citizens Advice Hertsmere (CAH) is an independent local charity and a member of the national Citizens Advice network. We deliver high-quality advice across Hertsmere and campaign on issues that matter to residents. Our primary office is in Elstree with outreach locations in Bushey and Potters Bar.

Our staff and volunteers supported clients with a wide range of issues including benefits, debt, employment, housing, relationship, and consumer issues. We provide our advice face to face, telephone, and email.

We are a forward-thinking organisation, committed to continually improving, expanding, and developing our services to better serve our local community.

We are a friendly, supportive team, and we are looking for another person to strengthen our debt team. There are opportunities for progression within our service and we encourage and support our staff to achieve their potential. We believe that what we do matters.

Royal Museums Greenwich is a collection of diverse historical sites. The sites are the National Maritime Museum, Cutty Sark, the Royal Observatory, and the Queen’s House. Each of these sites has a unique identity and a common purpose to serve our communities, through sharing our collections and expertise. We are a place to explore the sea, space, art and history, and our strategy ‘Charting Our Course’ puts people at the core of its success.

The People and Culture team at Royal Museums Greenwich acts as a catalyst for positive change, managing human resources, promoting inclusivity, and ensuring the wellbeing of our staff is at the forefront of our work. Through accessible recruitment practices, training and wellbeing programmes, and collaborative outreach endeavors, the team ensures staff at Royal Museums Greenwich are empowered to inspire, educate, and connect with a wide range of audiences.

Working in the People and Culture team and reporting to the Head of People and Culture, the Senior People Partner will be responsible for leading and managing a team, within the remit of employee relations, that delivers a high quality, inclusive, problem-solving, and people-focussed HR service to all levels of management and staff. The Senior People Partner’s role is to manage, supervise and support employee relations, employee wellbeing, and diversity and inclusion initiatives, overseeing the employee life cycle. They will also advise and coach the Talent Acquisition and Volunteer team on volunteer related cases using RMG policies.  

Key responsibilities involve managing a direct caseload of complex employee relations cases, including leading on liaison with ACAS, external investigators, and legal advisors, and preparing for and attending Employment Tribunals. Further core objectives include leading the drafting of new/revisions to people policies, consultation and negotiation with relevant stakeholders, and the communication and embedding of new/revised practices across the workforce. The Senior People Partner will further build and maintain effective working relationships with the senior leadership team, acting as an expert strategic adviser on a range of employee relations matters and as a point of escalation for employee relations enquiries emerging from other teams, actively coaching, supporting, and mentoring colleagues to grow team capability and support development. 

The successful candidate will have proven experience in managing an HR case work portfolio, which includes conducting discipline and grievance investigations, hearings and appeals, and ACAS Early Conciliation and Employment Tribunals, as well as overseeing attendance and performance management processes. Established success in coaching managers and leaders on various HR matters is essential to this role, empowering them to manage risk, resolve conflict, support their team members to excel at work, and foster cohesion and trust within a hybrid workforce. The postholder will have experience and interest in managing employee wellbeing and diversity and inclusion initiatives; be CIPD qualified; have excellent and adaptable organisation, communication and interpersonal skills; and will enjoy working with a variety of people, with a strong ability to listen effectively.

This is a full-time, permanent role in Band 4 – Senior Management and Senior Specialists. Core hours of work will be 36 per week, working 5 days between the hours of 9am-5pm, although due to the nature of the work, some flexibility may be required.

We offer a culture encouraging inclusion and diversity, pension, 25 days annual leave (rising to 30 days after 1 year), training and development and an environment with flexible working options, plus many more benefits.

Salary: £50,925 per annum

We encourage you to read the candidate pack before applying for this role. The job description and person specification are included within the pack.

Diversity and inclusion are integral to our work at Royal Museums Greenwich, as we are a museum for everyone. We want to foster a spirit of inclusion, collaborative working, innovation, and valuing people as individuals whose lives have been shaped by different experiences. Therefore, we welcome applications from everyone.

We actively work with Disability Confident scheme and ask that you let us know if there are any reasonable adjustments you need or things you would like us to know during the interview process, which may include being provided the interview questions in advance, requiring a step free interview space, that you are eye-contact avoidant, or having the interview questions in a written format or additional time in timed tests, interviews or other assessment activities.

All Hallows by the Tower are looking to seek an organised and friendly parish administrator/church manager to oversee the day-to-day running of the church. The administrator will manage the church office and have responsibility for the Grade I listed building, organisation of events, and minor financial responsibilities.