Outreach officer jobs in Battersea, greater london
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Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
This is an exciting opportunity for a community engagement professional who wants to help tackle fuel poverty, reduce energy-related inequality and support a more inclusive, sustainable future.
As Outreach Officer, you will work with a diverse and supportive team to strengthen access to Selce’s energy advice services across Greenwich, Lewisham, Bromley and Bexley. You will plan, deliver and adapt outreach activity that engages voluntary sector organisations, frontline workers and residents who are in, or at risk of, fuel poverty. This will include workshops, pop-up events, community publicity and the development of strong referral networks across South East London
The Role:
· Work closely with the Energy Advice and Outreach teams to deliver a joined-up approach to community engagement.
· Plan, organise and deliver energy advice workshops, pop-up stalls, energy cafés and other community-based events.
· Build and maintain strong referral pathways with voluntary, community and public sector organisations, and train frontline workers to identify and refer residents who may benefit from Selce’s support.
· Develop positive partnerships with community centres, local organisations and other stakeholders to reach residents who are in, or at risk of, fuel poverty.
· Keep local organisations and residents informed about Selce’s services through newsletters, direct contact and community-level publicity.
· Maintain constructive relationships with funders, partners and key stakeholders, representing Selce professionally at public-facing events.
· Carry out other duties within the scope of the role and support wider organisational priorities where required.
Person specification
Essential skills, experience and qualities
· Experience of community engagement, outreach, participation or partnership work, ideally with voluntary, community or public sector organisations.
· Confidence delivering workshops, presentations, pop-up stalls or other public-facing activities for a range of audiences.
· Ability to build trusted relationships with community organisations, frontline workers, residents and local partners.
· Understanding of the barriers that can prevent people from accessing advice or support, particularly people experiencing fuel poverty, financial pressure or other forms of disadvantage.
· Strong verbal and written communication skills, with the ability to adapt messages for residents, partner organisations and frontline workers.
· Good organisational skills, including the ability to plan events, coordinate activity, keep accurate records and follow up referrals or partnership actions.
· Ability to work collaboratively as part of a team while also managing your own workload and priorities.
· A flexible, positive and practical approach to solving problems and responding to changing project needs.
· Good attention to detail and understanding of confidentiality, data protection and consent when working with residents, partners and publicity materials.
· Confident user of Microsoft Office and willing to learn new digital systems used for service delivery, monitoring and reporting.
· Commitment to Selce’s aims of tackling fuel poverty, reducing inequality and supporting a fairer, greener energy system.
Desirable skills, experience and knowledge
· Knowledge of domestic energy efficiency, fuel poverty, retrofit, community energy or related advice services.
· Experience giving energy advice or supporting residents with energy, housing, financial inclusion, welfare or cost-of-living issues.
· An energy advice qualification, such as NEA Level 3, or willingness to work towards relevant accreditation.
· Experience using CRM systems or similar tools to record referrals, monitor activity and support project reporting.
· Experience producing newsletters, social media content, flyers or other communications to promote services and engage communities.
· Experience coordinating volunteers, community champions or peer-led outreach activity.
· Good influencing or negotiation skills, with the ability to work constructively with funders, partners and other stakeholders.
· Ability to communicate in another community language spoken locally.
About South East London Community Energy
South East London Community Energy (Selce) was founded in 2014 by people in Greenwich and Lewisham who wanted to help create a clean, fair and affordable energy future.
Over the past decade, we have developed projects that tackle inequality, reduce carbon emissions and support communities at different points in the energy system.
To date, we have built 12 solar arrays on community buildings in South East London and helped 11 buildings improve the efficiency of their lighting systems. We are also developing new share offers to support further lighting upgrades and solar installations on community buildings.
We have supported well over 4,000 households with their energy bills and are now helping homeowners make their homes more energy efficient through the Love Lofts and Future Fit Homes pilot programmes.
About Our Energy Advice Services
Almost one in ten households cannot afford to heat their homes adequately. Our energy advice team provides practical, impartial support to households struggling with fuel bills. This includes advice on reducing energy costs, accessing discounts and grants, changing energy use, fitting small energy-saving measures such as low-energy light bulbs and draught proofing, and securing funded home improvements such as loft or cavity wall insulation and heating upgrades.
Benefits:
25 days annual leave (pro rata)
4% employer pension contribution
Time Off in Lieu (TOIL) for agreed evening and weekend work
The client requests no contact from agencies or media sales.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Role
As Outreach & Communications Officer, you will act as a key first point of contact for prospective students, managing high volumes of enquiries across email, phone, and SMS while delivering a professional and supportive experience. You will take ownership of reviewing applicant data and documentation to assess eligibility and ensure fair and equitable access to SEO London programmes.
Working with the organisation’s CRM system (Salesforce), you will be responsible for maintaining high-quality data, tracking student journeys, and supporting informed admissions decision-making. The role requires sound judgement, particularly when handling complex or borderline cases, and a proactive approach to improving processes, systems, and student communications.
In addition to frontline admissions support, you will play a critical role in strengthening student conversion and engagement, using data insights to inform outreach strategies and contribute to continuous improvement across recruitment and communications activity.
Admissions and Communications
- Act as a point of contact for prospective students, delivering timely, accurate and supportive responses across email, phone, and SMS.
- Provide guidance throughout the application journey, ensuring an inclusive and high-quality candidate experience.
- Manage and prioritise a high volume of enquiries, demonstrating strong judgement and professionalism.
- Review applications, supporting evidence, and student data to assess eligibility for programmes.
- Take ownership of more complex or borderline cases, applying policy and judgement to reach fair outcomes.
- Escalate high-risk or sensitive cases where appropriate, contributing to consistent decision-making standards.
- Streamline admissions workflows from data reviews.
CRM & Data Management
- Monitor and evaluate admissions data, including borderline cases and data cleaning, to support fair and accurate decision-making.
- Ensure compliance by following safeguarding, equality, and data protection policies during the admissions process.
- Maintain accurate and up-to-date applicant records within the CRM system, ensuring data integrity at all times.
- Track student interactions and progression through the admissions pipeline, supporting reporting and forecasting.
- Identify data gaps or inefficiencies and implement improvements to systems and processes.
Conversion, Outreach and Insights
- Deliver sessions (online/in-person presentations) and attend communications and outreach events.
- Manage targeted SMS and call campaigns and communicate strategies to improve student recruitment from applicants.
- Work with programme teams to help them understand viable leads to allocate places through our admissions lists.
- Maintain accurate contact lists and track engagement to inform future outreach and marketing strategies.
- Review and monitor conversions through our customer relationship management (CRM) platform.
- Support student recruitment and conversion through targeted communications and follow-ups.
- Use data and engagement insights to inform outreach strategies and improve conversion rates.
- Collaborate with wider teams to ensure leads are effectively managed and places allocated appropriately
Person Specification
Skills and Experience
· Familiarity with analytics tools or analysis to assess and improve delivery.
· Strong project management skills with a focus on execution and delivery.
· Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint) and Canva.
· Experience using communication management and email marketing platforms (e.g. Mailchimp or Webex).
Desirable Skills and Knowledge
· Experience with Salesforce CRM.
· Experience with data analysis and visualisation.
· Understanding of the UK education landscape and student outreach.
· Good knowledge of diversity, equity and inclusion principles and their application in communications.
Behaviours
· Positive and initiative-taking self-starter.
· Team player with a proactive attitude
· Creative thinker with the ability to generate engaging ideas.
· Strong written and verbal communication skills.
· Highly organised with the ability to manage multiple tasks and priorities.
· Flexible and collaborative, working effectively across teams and with stakeholders.
· Commitment to applying DEI knowledge to foster an inclusive organisational culture.
Required Qualifications
· Bachelor’s degree (any discipline) or equivalent experience.
· Native-level fluency in English.
What we offer?
· Annual Leave: 28 days + Bank Holidays.
· Enhanced Family Friendly Policy.
· Flexible working (2 days in the office) and a lovely office space by Borough Station.
· Benefits:
o Employee Assistance Programme
o And more…
Timeline:
Closing date for applications: 15th July
First and Second interview: TBC
If you are interested in this opportunity, please apply as soon as possible. We are reviewing applications on a rolling basis.
Registered Charity
11 - 20
We are on a mission to prepare students from underrepresented backgrounds for career success through industry-specific education and training
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
EIA is seeking to recruit an Outreach and Communications Officer to strengthen the visibility, influence and coordination of its climate campaign.
The role sits at the intersection of communications, public affairs and stakeholder engagement. The postholder will focus on translating and amplifying EIA’s policy and advocacy work through media, stakeholder engagement and external positioning. An important aspect of the role will be to support engagement and coordination with EIA partners, to build the movement and amplify their efforts.
The postholder will not be responsible for developing detailed policy positions or leading policy campaigns but will work closely with the campaigns team to ensure EIA’s analysis and priorities are effectively communicated and reach key audiences.
Key areas of responsibility
Media and strategic communications
· Support the development and delivery of communications strategies aligned with campaign priorities
· Build and maintain relationships with journalists, editors and key media outlets
· Identify strategic opportunities for media engagement and external visibility, particularly around key policy moments
· Shape narratives, draft and place op-eds, comment pieces and reactive media lines
· Translate campaign priorities and technical analysis into clear, compelling messaging for media, policymakers and external stakeholders
· Contribute to campaign strategy by advising on outreach, positioning and narrative development.
Stakeholder engagement
· Support the development and maintenance of relationships with policymakers, including Members of the European Parliament (MEPs), Members of the British Parliament, European Union institutions and other relevant stakeholders
· Support campaigners in planning and delivering stakeholder engagement, including preparing messaging and coordinating meetings
· Support the organisation of events, including identifying and securing speakers and managing outreach and invitations
· Attend key international meetings and fora (e.g. COP, Montreal Protocol) to identify strategic developments and key messages, and produce timely communications outputs, including media lines, briefings and stakeholder updates.
Coalition and network coordination
· Support engagement with subgrantees, including onboarding, facilitating their integration into relevant coalitions and ensuring alignment with EIA’s communications and outreach objectives
· Act as a point of contact for subgrantees on coordination and communications
· Support coordination across partners and stakeholders during key moments, ensuring alignment on messaging and effective external engagement.
Person Specification
Essential
· Demonstrated experience in communications, public affairs, campaigning or media work within NGOs, civil society or advocacy organisations
· Proven experience engaging with journalists and securing media coverage
· Understanding of global and EU climate change policy and/or environmental governance
· Ability to analyse political and policy contexts and translate them into clear, strategic messaging
· Excellent written and verbal communication skills, with the ability to produce high-quality content for different audiences
· Strong organisational skills and ability to manage multiple priorities
· Professionalism and ability to work collaboratively within a team
· Fluency in English, with knowledge of additional languages an advantage
· Ability to travel at short notice
The client requests no contact from agencies or media sales.