Outreach Officer Jobs in Home Based

Due to our ongoing growth in order to meet increased local demand for existing and new services, we are now looking for an Executive Assistant to support the Senior Management Team (CEO, Head of Community Programmes, and Business and Events Manager) by carrying out a range of administrative tasks for each member of the team.

This role will be crucial in enabling the senior managers to focus on their responsibilities for growing and managing the organisation, and assisting in our mission to support a healthy and cohesive community in south Westminster through a range of activities and services.

This is an excellent time to join our charity as our dedication to supporting our community has led to unprecedented success for our organisation. Our current growth is a result of the positive impact we have on our community, and allows us to plan for the future, taking on innovative new projects and leading change in the area we serve.

Location: Home based – West Midlands (ideally based around Birmingham)
Salary: £25,000 - £28,000 FTE depending on experience
Hours: Full time: 37.5 hours pw (would consider Part time: minimum 30 hours pw)
Contract: Permanent
Benefits: We want all our employees to feel valued and engaged and are committed to offering a positive working culture along with a good work-life balance. As well as ensuring they pay their employees fairly, they offer the following benefits: Flexible working, Generous annual leave, Pension Scheme, Sick Pay, Death in Service, Employee Assistance Programme, Bike Loan Scheme, Cycle2Work Scheme, Eyecare, Discount Portal, Social Activities.

Closing date: Sunday 19 May 2024
Interviews will be held between 22-31 May 2024
 
No agencies please

Be a part of an energetic and vibrant team who are driven by the desire to improve the lives of people living with kidney disease. Our vision is the day when everyone lives free from kidney disease. 
 
Are you passionate about making a difference in your community? We’re looking for a proactive, dynamic, enthusiastic and entrepreneurial individual to help develop and grow our networks of supporters in the West Midlands.
 
Ideally, you will be a warm and friendly communicator, and have experience of working in a relationship fundraising role, with experience of recruiting and engaging new supporters and volunteers and cultivating existing relationships through events and community outreach activity. 
 
You will have genuine drive and innovative approach to fundraising engagement, to deliver results and your exceptional communication skills will enable you to thrive in a busy, fast paced team, whilst also being able to work on your own to go that extra mile to make the difference.
 
Reporting into the community, events fundraising manager, you will be responsible for creating and maintaining valuable lifetime relationships with individuals and organisations, and volunteers developing new opportunities, and maximise engagement in existing products. 
 
This is a great opportunity to play a key part in developing and delivering fundraising growth for an underrepresented charity with a compelling cause and strong ambitions to deliver more for kidney patients sooner. 
 
In this role, you will utilise new and emerging technologies to communicate with both supporters and colleagues through various channels. 
 
The role will involve travel when necessary to events, support individual fundraising activity, or to explore new opportunities and meet with your wider team. You must have a full driving licence and access to a vehicle.
 
If you are interested in the position, please complete the online application form and submit together with your CV.
 
We are committed to providing equal opportunities for everyone and encourage applications from all sections of the community.
 
About Kidney Research UK:

Kidney Research UK is the leading charity in the UK focused on funding research into the prevention, treatment and management of kidney disease. Our vision is the day when everyone lives free from kidney disease and for more than 60 years the research we fund has been making an impact. But kidney disease is increasing as are the factors contributing to it, such as diabetes, cardiovascular disease and obesity, making our work more essential than ever.

At Kidney Research UK we work with clinicians and scientists across the UK, funding and facilitating research into all areas of kidney disease. We collaborate with partners across the public, private and third sectors to prevent kidney disease and drive innovation to transform treatments.

Over the last ten years we have invested more than £58 million into research. We lobby governments and decision makers to change policy and practice to ensure that the estimated 7.2 million people living with all stages of kidney disease in the UK have access to the most effective care and treatment, and to make kidney disease a priority.

Most importantly, we also work closely with patients, ensuring their voice is heard and is at the centre of everything we do, from deciding which research to invest in to how we plan our priorities and our work across the charity.

Those patient contributions are vital, always helping us and our partners to understand what life is like with kidney disease, always ensuring we see the patient behind the treatment and always reminding us that behind every statistic and every number is a person – the patients and the carers who inspire our mission and push us forward to make a difference and change the future of kidney disease.

You may have experience in the following: Community Fundraiser, Events Fundraising Officer, Community Engagement Officer, Community and Events Relationship Fundraiser, Fundraising Coordinator, Fundraising and Outreach Coordinator, Special Events Coordinator, Community Partnerships Manager, Community Fundraiser, Events Fundraiser, Charity, Charities, Third Sector, NFP, Not for Profit, etc.

REF-213 472

The Talent Set are delighted to be working with Parkinson’s UK to find their new Celebrity Lead.

Parkinson’s UK offer hybrid working a minimum of 2 days per week from their London office.

In this role, you take responsibility for developing new and existing relationships with our celebrity supporters and their agents, stewarding their journey with the charity and making them strong and dedicated advocates across our strategic priorities. You’ll bring creative and proactive ideas ensuring we’re prioritising requests to maximise the potential of our high profile supporters.

Key Responsibilities:

· Implement and own our celebrity strategy and individual stewardship plans to support this, resulting in highly committed and engaged high profile supporters.

· Lead on outreach and negotiation with new, potential supporters for charity activities.

· Manage and prioritise requests for VIP support from across the charity ensuring that they are aligned with our strategic aims.

· Be the first point of contact for celebrities looking for support, signposting them within the charity or acting as intermediary for confidential requests.

· Take responsibility for the management and development of the Celebrity Officer.

· Work with colleagues across the charity to maximise our celebrity supporters across all communications channels, highlighting new opportunities as they arise.

· Make sure that our celebrity supporters are well briefed and up to date with key messages.

· Ensure that our celebrity activity is tracked, reported and evaluated to show the value they bring to the charity.

Person Specification:

· Extensive experience of working strategically with celebrities and their management teams.

· Creative and proactive approach to celebrity engagement and ongoing stewardship.

· Negotiation and persuasion skills to ensure that high profile supporters understand why we’re the Parkinson’s charity to support.

· The ability to build and maintain relationships with discretion and sensitivity.

· Understanding and awareness of the GDPR when handling personal data and information.

· Working understanding of PR and social media to amplify opportunities.

· Excellent attention to detail, organisational and communication skills.

· Ability to prioritise your workload and support your team members to do the same in line with organisational priorities.

· Experience of operating in a modern digital workplace, including using digital tools (and what is needed from the role) to work collaboratively and productively.

To be considered for this position please apply with your CV as soon as possible, regrettably please note we may not be able to reply to each and every application.

We are committed to diverse and inclusive recruitment practises that ensure equal opportunity for everyone, regardless of race, sexual orientation, mental or physical disability, age or gender. We encourage applications from all backgrounds and will happily make reasonable adjustments to always ensure a fair process.

The Rugby Portobello Trust (RPT) is a North Kensington charity that has been supporting children, young people and families from all across west London since 1884. Through arts, sport, music, mentoring and support in academics, employment, mental health and wellbeing, we help children and young people in our community to overcome barriers to reach their full potential. We have a team of around 40 staff members and we support more than 1,300 children, young people and families every year. We run services six days per week and we are supported by more than 200 volunteers and 1,500 local funders. The Rugby Portobello Trust is a part of the national charity People Potential Possibilities (P3 Charity).

This is a really exciting time for the charity as we celebrate our 140th anniversary and look towards our next phase of development to ensure we’re offering the best possible support to the next generation in our community. To do this, we are recruiting for a Director of Youth and Family Services to lead and manage operational service delivery and the delivery of our outreach and community engagement in and around west London. The Director will ensure the delivery of excellent services through innovation and co-production and foster an organisational culture that strengthens our brand and stays true to the values and mission of RPT and P3 Charity. You will embed a people-first, values-based ethos and maintain an environment where safeguarding is central. You will support the retention and development of both existing and new programmes in conjunction with the Director of Fundraising & Communications and in line with the values and strategic vision of the organisation. In addition, you will be an integral member of P3’s Senior Leadership Team, manage a number of operational leads, and work closely with the Chief Operating Officer to support the development and long-term vision of RPT and P3 Charity.

The successful candidate will have previous experience delivering community services and will enjoy working in a busy, vibrant environment. A people person at heart, you will be able to build relationships at all levels and be confident acting as an ambassador for the charity. You will be solutions focused with experience of delivering strategies for change and providing excellent strategic leadership. You will also be well versed in providing operational leadership and ensuring the wellbeing and safety of all stakeholders and staff. This is a fantastic opportunity to join a friendly, passionate team and we are looking for someone who will bring the same level of passion for our mission.

Rugby Portobello Trust are partnering with Prospectus to recruit for this vacancy. To apply please submit your CV and a two page supporting statement, preferably in Microsoft Word/PDF format. The statement should outline your motivation for joining RPT and why you feel you would be a good fit for this role. You should also demonstrate your experience and skillset with examples relating to the Who We Need section in the Appointment Brief. If you have any further questions or would like to know more about this opportunity please contact Steven Fraser from Prospectus.
 
As a specialist Recruitment Practice Prospectus are committed to building inclusive and diverse organisations, and welcome applications from all sections of the community. Prospectus invest in your journey as a candidate and are committed to supporting you in your application.

One in seven people in the UK experience tinnitus.  This role will positively and proactively innovate, manage and improve Tnnitus UK's services and build on the reputation of Tinnitus UK to date.  This role leads Tinnitus UK's efforts in providing direct support to Tinnitus through multiple channels including telephone, and online.  In addition liaises with regional support group leaders in the provision of support, face to face and locally.  Given that Tinnitus UK is the only charity in the UIK to provide such services delivery of these services at the highest standard is essential and consequently enhances the reputation of the charity,

The position is responsible for the development of the strategic and annual plans associated with the provision of these support services, and has direct day to day responsibility for implementing them through multiple channels (helpline services, support group and volunteer programme, events) nationally in Tinnitus UK.

This role provides strategic oversight and management of the services portfolio (helpline services, support group and volunteer programme, events) nationally in Tinnitus UK.  The post holder works with the Chief Exeutive and the rest of the Leadership team to deliver services, ensuring that goals are achieved through effective management practices, that staff are motivated and supported to build sustainable services to meet the needs and expectations of the tinnitus community and work closesly with research to remain up to date on the latest understanding of the issues that cause tinnitus and solutions that help address and mitigate the challenges facing sufferers.  The role ensures that all activities are carried out in accordance with statutory requirements, quality standards, information governance requiremens and organisational policies.

This role will maintain and develop Tinnitus UK's digital offerings, ensuring these are delivered in ways that help and encourage people to access our services now and in the future.  This will include maintaining and monitoring existing services and developing, testing and embedding new ones.

Main Responsibilities

1. Develop and implement our services strategy

• Strategic and operational oversight of all Tinnitus UK's services to the tinnitus community, optimising both digital and traditional models and ensuring relevance and quality
• Innovatively improve and extend Tinnitus UK service provision, with a primary focus on people living with tinnitus, recognising that Support Services should be available at all times when people need them, calling for a strong digital capability
• Identify relevant people and organisations and build relationships to enable better support around the UK for poeple with tinnitus.
• Work with all staff to ensure Tinnitus UK's information and engagement services are understood and well delivered by all staff.

2. Intergrated approach to service user involvement

• Continually analyse and understand the needs of people with tinnitus, care givers, regional co-ordinators, partners and other stakeholders and develop appropriate services to meet them
• Ensure Tinnitus UK's support group network maintain best practice and work with colleagues to identify under-performing groups and develop action plans for improvement
• Establish links with key internal teams and external bodies, managing risk and helping to evaluate our involvement in partnerships and collaborative work.

3. Understanding the needs of the tinnitus community

• Run focus groups to fully understand the needs of people with tinnitus

4. Develop Tinnitus UK's outreach services to people who experience tinnitus

• Lead strategic development of Tinnitus UK's helpline and other outreach services.
• Identify gaps in tinnitus support service provision and work with colleagues to ensure they are filled
• Ensure connectivity between service users' journey across Tinnitus UK's services
• Oversee development of Tinnitus UK's chatbot function in relation to tinnitus support

5. Volunteering and placements

• Work with relevant staff to develop the programme for internal and external volunteering opportunities designed to enhance service delivery and encourage growth of individual volunteers
• Coordinate placements as and when required to ensure the organisation benefits from them

6. Events

• Work with relevant staff to implement a programme of events (conferences, awareness events, training courses) to meet the needs of the tinnitus community
• Lead the innovation of events, using digital and other tools to widen their availability to make them more diverse

7. Quality

• Lead Tinnitus UK's work to assess social impact and value
• Ensure Tinnitus UK's tinnitus support services are founded on evidence-based research and that our advice to people living with tinnitus remains accurate and appropriate in response to developments in the treatment of tinnitus.
• Work with colleagues to identify underperforming services and drive improvement of standards and quality
• Work with staff and volunteers to ensure a high quality information service

8. Leadership

• Work as part of the Senior Leadership Team (SLT) to ensure oversight of strategic and operational matters and support the Chief Executive
• Lead the development and delivery of Tinnitus UK's annual operational business for Services and contribute to the overall charity's business plan
• Provide evidence, data and ideas to support the fundraising team to develop proposals to underpin Tinnitus UK services.

9. Drive change and maximise our potential

• Explore cost effective digital solutions that optimise our use of resources
• Apply management techniques, tools and solutions to drive the change and transition to greater use of digital tools in service delivery

10. General

• Co-ordinate and attend internal and external meetings and events
• Contribute to the general administrative running of Tinnitus UK
• Adhere to and promote Tinnitus UK's organisational values
• Show flexibility to carry out such other associated duties that may arise, develop or be assigned in line with the broad remit of the post
• Undertake a maximum of 4 hours per week on the helpline/webchat service

PERSON SPECIFICATION

1. Experience

• Management and leadership of service delivery services in the charity sector
• Strategic and operational planning and implementing organisational change
• Monitoring and evaluation of systems, processes, service quality and team performance
• Management of service delivery projects to meet targets and funding criteria
• Managing staff and volunteers, including remote and matrix management

2. Skills an Abilities

• Senior management skills appropriate to a complex leadership role in a national organisation
• Ability to think strategically and translate strategic goals into achievable objectives
• Solution-focused approach and effective and timely decision-making
• Strong interpersonal and communication skills that encourage staff and stakeholders to engage and participate
• Ability to troubleshoot and problem solve difficult situations, and deal with them calmly, diplomatically, efficiently and effectively
• Fluent use of standard office equipment and information and communication technology
• Ability to manage risk and recognise potential impact of decisions across the organisation
• Ability to manage own time and workload efficiently in order to prioritise and to meet tight deadlines
• An ability to recognise the challenges of colleagues on the front line who are handling difficult and some times very distressing calls from sufferers and hear with empathy their needs and provide support to them.

3. Knowledge

• An understanding of the practical operation of performance and quality requirements in contracts and the regulatory environment in relation to Tinnitus UK's services.
• Knowledge of data protection, monitoring and evaluation of systems; safeguarding policies and practices

4. Education/Training/Qualifications

• No single specific qualificaitons is required, but evidence of recent continuing professional development in a professional area relevant to the post is required.  For example: Management and leadership; Quality systems; Monitoring and Evaluation; Project ManagementAI learning and communication systems.

5. Other Requirements

• Able to travel occasionally when required to present on Tinnitus UK services i.e. Support Groups across the UK
• Able to work some evenings and weekends and stay overnight where necessary
• Works well in a team with a flexible approach to work
• Committed to anti-discrimatory practice and equal opportunities.  Able to apply awareness of diversity issues to all areas of work

FULL-TIME JOB VACANCY
SENIOR MANAGER, ANALYTICS AND INSIGHT
Development and Outreach Department
Multiple Office Locations Considered
Application Deadline: 4 June 2024

The Fundraising Systems & Data Analysis (FSDA) team of the Development and Outreach Department of Human Rights Watch (HRW) is seeking applicants for the position of Senior Manager, Analytics and Insight. The Senior Analytics and Insight Manager will be responsible for instilling a data-driven and data-informed culture to make evidence-based decisions, increase efficiencies, improve overall departmental return on investment (ROI), grow new fundraising streams, and achieve long-term profitability.

The Senior Analytics and Insight Manager will generate, improve, and analyze fundraising data, both quantitative and qualitative, from internal and external sources to produce strategic information that supports data-driven and informed decisions, tactics, and strategies that consistently maximize HRW fundraising results. This role will feed into both the quarterly reforecasts and annual budget data and supporting methodology and collaborating with the Finance team as needed for the Development department.

This full-time position will ideally be based in either the United States or Europe, preferably in one of the cities where HRW has an office and will report to the Managing Director of Fundraising Systems and Data Analysis based in London. The Senior Analytics and Insight Manager will manage at least one direct report.

The successful candidate may have the option to work remotely but is expected to work from the office 1-2 times a week. We aim to be as flexible and supportive as possible in both the recruitment for and onboarding of this position.

Responsibilities:

Product Management Oversight: 

1. Provide strategic, tactical, and operational planning of all Business Intelligence (BI_ Systems and tools utilized by the Development Department;

2. Implement and build the BI structure of the Development Department, working closely with CRM (Salesforce) team and working with vendors as needed to understand the desired outcomes;

3. Partner with the Training & Support team to promote user adoption of BI reports by developing and implementing communication plans, training campaigns, and incentives to encourage staff engagement and utilization;

4. Ensure effective coordination and change management with Training & Support, CRM and Digital products, IT, and fundraising teams;

5. Act as the subject matter expert for all areas of fundraising reporting and respond to escalated queries and reporting discrepancies from Data Analysis Officer;

6. Develop project management processes to support the prioritization of all analysis, data selection, integration, and reporting requests, ensuring the briefing processes are understood and developing a Service Level Agreement (SLA) framework as needed; and

7. Support on Data Integrations and Application Interface Programs (APIs), including any Extract Transform and Load (ETL) processes as needed, working with the Data Quality and Integrations Officer to develop these to meet “fit-for-purpose” requirement. Support both the CRM and Digital Product Managers as needed.

Data, Analysis and Reporting:

1. Support the development and implementation of the long-term data and insight strategy for HRW which improves data quality, deepens the department’s institutional memory, and aligns with the broader HRW data strategy;

2. Develop and present actionable insights, strategic recommendations, and business intelligence from analytical output to support strategic decisions for the Development team and on investments and benchmarking activities;

3. Deliver the data and insight strategy including activity reporting, financial forecasting, specialist report development, and ad hoc analysis projects and data selections, to increase understanding of activity, supporter and financial trends and making recommendations to leadership to deliver improvements;

4. Collaborate with the Marketing Team to create data selections including recommendations on which are the best targets for direct marketing campaigns, create segments according to strategically determined criteria, data model, and develop testing plans to yield statistically significant results;

5. Work with the Fundraising Systems and Data Analysis Managing Director to build tools and reports that allow for both the forecast and budget revenue projections to be provided with ease. Create multi-year fundraising projections per main channel and audience using historical data, statistical modelling techniques, and new initiatives;

6. Collaborate with the Finance team around both the production and validation of financial reporting, including budgeting, reforecasting, and income reporting in general for the Development D Ensure that the Marketing coding / attribution processes are clearly documented and any exceptions tracked with the Revenue Operations teams;

7. Ensure that the expenditure budget for the Development Department is managed and reported on effectively, capturing the planned spending across the different teams within the department, including reporting on the actuals and investigating any variances with finance and the budget holders as needed; and

8. Ensure that the Leadership Gift data reporting can occur, through development of advanced visualizations including dashboards and ensure that hygiene initiatives are followed by supporting both the Data Quality and Integrations Officer and Relationship Manage Work with Finance on the monthly reconciliation processes.

Leadership, Training, & Support:

1. Lead improvement projects that shape the department’s effectiveness, efficiency and data-driven decision making;

2. Serve as subject matter expert to both the CRM and Digital Product Managers as they proactively assess users’ evolving system needs, priorities, capacity, and workflows, and ensure reporting needs are well articulated to inform future technology enhancements; and

3. Teach and mentor Data Analyst and Data Integrations staff to grow their capabilities within the fundraising CRM, data, and operations field.

Other:

1. Carry out other duties as required.

Managerial Responsibilities: 

1. Provide leadership, motivation, and mentorship to the Data Analysis, Quality and Integrations team, setting clear expectations, performance objectives, and providing regular and constructive feedback;

2. Foster an inclusive, creative, and positive work environment, encouraging diverse perspectives and participation in diversity, equity, and inclusion efforts, while proactively addressing bias, discrimination, and microaggressions;

3. Model inclusive behavior and consistently adhere to HRW's internal values;

4. Incorporate diversity, equity, and inclusion values and initiatives into the work of the Data Quality and Integrations team; and

5. Collaborate with staff to develop initiatives aimed at movement-building and expanding partnerships with diverse clients, donors, stakeholders, and partners.

Qualifications:

Education: A bachelor’s degree or equivalent work experience.

Experience: A minimum of five (5) years of relevant experience working in fundraising data analysis or business data analysis is required. Knowledge and experience in nonprofit fundraising and marketing, preferably in a global INGO context with country-specific fundraising operations, is highly desirable.

Related Skills and Knowledge: 

1. Fluency in fundraising practices, terminology, technologies, channels, and compliance, and the ability to translate easily between fundraising end users and technology providers is required.

2. A critical thinker with the confidence to transform data and information into structured systems and reports is required.

3. Record of generating buy-in from, and exceeding expectations of, internal and external stakeholders is required.

4. Hands-on experience with data analysis, quality, cleansing, extracting, and validation (ETL) processes and tools is required.

5. Fluency in SQL or similar database query language is required. Experience with unstructured data is a plus.

6. Knowledge of both using and configuring Application Program Interfaces (APIs) to perform data integrations between multiple systems is required.

7. Strong understanding of Business Intelligence platforms, report and dashboard construction and data modelling and segmentation within the fundraising data context (Power BI or Tableau is Desirable) is required.

8. Hands on experience with working with INGO CRM systems is required. Salesforce experience is desirable.

9. Excellent verbal and written communication skills in English, and the ability to present complex issues in a clear, concise and persuasive manner to business and technical professionals, and to staff for whom English is not their first language is required.

10. Ability to work collaboratively and build trust with diverse stakeholders globally, including staff for whom English is not their first language, is required.

11. Strong understanding of nonprofit fundraising processes, strategies, and best practices is required.

12. Experience in vendor management is desirable.

13. Detail-oriented with excellent problem-solving and troubleshooting skills is required.

14. Ability to work collaboratively with diverse stakeholders and teams is required.

15. Strong project management skills and the ability to manage multiple priorities is required.

16. Demonstrated experience managing teams ensuring motivation and high-performance levels is required.

17. Demonstrated ability to manage multiple priorities and work in a fast-paced environment is required.

18. Advanced knowledge of Microsoft Office software, particularly Excel, is required.

Salary and Benefits: HRW seeks exceptional applicants and offers competitive compensation and employer-paid benefits. HRW offers a relocation assistance package and will assist employees in obtaining necessary work authorization, if required; citizens of all nationalities are encouraged to apply. If this position were to be based in the United States, the salary range would be USD 88,000-96,000. Salary ranges outside of the United States vary based on location.

How to Apply: Please apply immediately or by 4 June 2024 by visiting our online job portal at HRW official website and attaching a letter of interest and a CV or resume. No calls or email inquiries, please. Only complete applications will be reviewed and only shortlisted candidates will be contacted.

If you are experiencing technical difficulties with your application submission, or if you require a disability-related accommodation e-mail us. Due to the large response, application submissions via email will not be accepted and inquiries regarding the status of applications will go unanswered.

Human Rights Watch is strong because it is diverse. We actively seek a diverse applicant pool and encourage candidates of all backgrounds to apply. Human Rights Watch does not discriminate on the basis of disability, age, gender identity and expression, national origin, race and ethnicity, religious beliefs, sexual orientation, or criminal record. We welcome all kinds of diversity. Our employees include people who are parents and nonparents, the self-taught and university educated, and from a wide span of socio-economic backgrounds and perspectives on the world. Human Rights Watch is an equal opportunity employer.

Human Rights Watch is an international human rights monitoring and advocacy organization known for its in-depth investigations, its incisive and timely reporting, its innovative and high-profile advocacy campaigns, and its success in changing the human rights-related policies and practices of influential governments and international institutions.

Community and Digital Co-ordinator

We are delighted to share this new and exciting opportunity for a Community and Digital Co-ordinator to join a dynamic organisation, in this hybrid working role.

Position: Community and Digital Co-ordinator

Location: Manchester/hybrid (minimum 3 days a week in the office and/or visiting business partners)

Salary: £26,218 per annum

Hours: Full time, 35 hours a week

Contract: Fixed term until 31 March 2025

Benefits: Flexible working options, pension scheme, discounted travel to work schemes, employee wellbeing assistance programme including free eye tests, personal and professional growth and development, including coaching and trade union.

Closing Date: 26th May 2024. We reserve the right to close the role early should a suitable candidate be found before this date.

First interview: Tuesday 4th June 2024, in Manchester

About the Role

The organisation are developing a digital hub ‘Our Business' to support and grow co-operatives, mutuals, social and community enterprises, referred as an inclusive business community. As Community and Digital Co-ordinator for ‘Our Business’, you will involve contributing to the delivery of the platform by effectively managing digital content, fostering community engagement, and promotional activities.

Main duties include:

• Deliver the agreed project outcomes of Our Business. 
• Serve as a key point of contact for project partners supporting them to share events, training, and resources on the platform
• Provide support for community engagement initiatives
• Coordinate outreach activities to connect with potential members and stakeholders
• Foster meaningful interactions with the community
• Serve as a point of contact for members seeking assistance
• Assist in analysing EDI data
• Implement and execute social media marketing strategies to raise awareness of the platform and drive user engagement
• Manage and maintain social media accounts
• Develop and implement strategies to grow and engage our online community across various digital platforms, including social media, forums, online groups and at physical events

The organisation is led by unwavering values of solidarity, self-responsibility, equity, and honesty, therefore if you share these core values, we would be delighted to receive your application.

About You

We are looking for someone with experience in community management or related role, for example, connecting peers, developing relationships, and building trust in a community or knowledge network.

You will have:

• A strong understanding of digital marketing tools
• Experience of social media management, combining attention to detail to ensure accuracy and quality in content creation
• Business or community engagement experience, with excellent written/verbal communication
• Strong organisational skills, with the ability to manage multiple tasks, prioritise activities, and meet deadlines
• Highly developed IT skills with the ability to use a variety of computer systems.
• A strong understanding of, and commitment to, equality and diversity principles and practice.
• The ability to work independently and collaboratively in a fast-paced environment.

About the Organisation

As the voice of the UK’s co-operative movement, we empower and support co-operative enterprises with specialised knowledge and expertise, to grow the co-operative economy and create a fairer society. From football clubs and farms to convenience stores and pubs, there are more than 7,000 co-operatives in the UK, each owned and controlled by their members and based on a set of shared principles and values. By promoting shared wealth through member ownership, we are committed to enabling anyone in the UK to form, or join, thriving and sustainable co-ops.

Other roles you may have experience in could include Community, Digital, Community and Digital, Community Connector, Community Engagement, Marketing, Digital Marketing, Community Coordinator, Digital Coordinator, Community and Digital Coordinator, Community Engagement Officer, Community Engagement Coordinator.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

We are looking for an Advice Service Manager to join our passionate and hardworking team. The successful candidate must have an in depth understanding of refugee and asylum seeker support needs. Key elements of the role include:

Main Duties and Responsibilities

Management Team:

• As part of the Management Team to oversee the function of the organisation and its strategic development, especially in relation to SRS’s advice service

Service Development

• Be responsible for developing the advice service according to organisational needs and strategy

 Team Management:

• To line manage and develop a team of Advice Workers and Reception/Admin Officer, to ensure they are suitably trained and supported to deliver a high-quality advice service across the county
• To line manage the Employment and Training Coordinator to ensure the employment and training team delivers an effective and cohesive service, which complements the work of the advice team

 Management of Advice Service and Direct Service Provision:

• To ensure that the advice service promotes equality of access to all asylum seekers and refugees (clients) seeking advice and that they feel welcome and effectively supported
• To manage the advice team across the following areas:

1. To assess clients’ needs and propose actions to address these needs (e.g. writing letters or emails and/or making telephone calls) in a professional manner
2. To ensure that clients have access to advice about all aspects of living in the UK and to ensure they understand their rights and responsibilities under UK law
3. To work to achieve agreed outcomes which will bring about positive changes in our clients’ lives
4. To promote independence on the part of the clients and actively empower them to help themselves according to their individual abilities
5. To direct clients to other services provided by Suffolk Refugee Support and / or external agencies (making appointments where appropriate)
6. To respond to telephone requests for information from clients, statutory, voluntary, and private sector organisations and the general public

The Advice Service Manager will:

• Guide the advice service team on complex casework, where needed
• Building on the advice team’s expertise, and with the support of the HR and Training Officer, ensure that their team is up to date on the latest legislation and procedures that impact the asylum seekers and refugees we work with
• Be responsible for decision making and for ensuring that direct funding and grants to clients are in line with policy

Newly arrived asylum seeker support

• To keep abreast of numbers of new arrivals of asylum seekers into Suffolk
• To facilitate clothing donations to those in most need, ensuring that stocks are maintained
• To ensure that clients in asylum accommodation across Suffolk can access our services
• To develop and oversee positive activities for asylum seekers, such as sports and music groups (in liaison with SRS's Operations Manager)

Immigration support lead

• To develop good relationships with immigration legal services and solicitors to ensure that clients can access the information they require and that clients understand the processes they are going through

 Vulnerable Client & Safeguarding Lead

• To be the support lead for very vulnerable clients or where there are cases with safeguarding concerns

Client representation

• To promote the views and experiences of SRS’s clients at external meetings and advisory boards, by participation in face to face and virtual meetings and in giving occasional presentations, using on-the-ground knowledge

Partnership working

• To develop and maintain good working relationships with external service providers and agencies, and to oversee joint working and services development

Monitoring, Evaluation and Donor Reporting

• To ensure services given and outcomes achieved are recorded on internal monitoring systems and that data protection regulations are adhered to
• To provide monthly summary reports for the Charity Manager and board of trustees
• To compile reports in reference to our funders’ outcomes and targets
• To help with the development & administration of written information produced by SRS for our clients’ benefit
• To contribute to development of new services and funding applications

We are seeking an experienced community engagement professional with a demonstrable track record of team leadership, inspiring education and engagement outcomes and successful grant fundraising.

The Head of Engagement will provide maternity cover for approximately 13 months and work as part of the Senior Leadership Team at SERT to drive how we influence, engage and empower people and communities to value and protect rivers in the South East.

You will bring passion for our cause and demonstrable experience in delivering inspiring outcomes from education and engagement projects and programmes. You will drive the further development of our Engagement Strategy with innovation and creativity, securing external funding to deliver against the Trust’s strategy and ambition.

Interviews to be held week commencing 3rd June 2024.

Hours 37.5 hours per week
Location Yorkshire (Leeds, Kirklees, and York)
Salary £41,355 - £45,283

Emerging Futures (EF) works across the country to support people affected by homelessness, addiction, and mental health challenges. Our greatest resource is our people, so we also offer generous annual leave, pension, employee assistance programme and other benefits.

About the role

As the Area Service Manager, you will be accountable for ensuring our contracts with partners and/or commissioners deliver to the highest standards, in a way that creates maximum impact.

Across Yorkshire, you will lead on the delivery of our coaching and behaviour change programmes alongside managing our expanding housing portfolio and housing support services. You will take responsibility for growing the business across Yorkshire with existing partners, other organisations and via Local Authority contracts.

As a member of the national Joint Leadership Team (JLT), you will help to shape and develop our services and products, ensuring that the EF’s growth remains rooted in our organisational values of respect, accountability, and integrity.

Our current contracts cover Leeds, Kirklees, and York, and you will be required to work across varying sites. You will directly manage a team of Service Managers and Team Leaders and be responsible for a growing staff team of over 25 individuals.

About you

You are an experienced operational leader who has a proven track record in managing front-line substance misuse, recovery and/or housing services.

As a values-led manager, you have a passion for developing services and staff to be the best they can be.

Organisation, planning, and communication skills come naturally to you, as you will managing competing priorities across a large geographical area.

You are flexible and can work autonomously, managing your own diary based on service needs.

What do our staff say about working for us?

“My professional development is being addressed all the time. I have had so much training while I have been here.”

“We try to create an environment where it’s ok not to be ok. I feel very blessed to be part of this organisation.”

Interested?

To apply, please send us your CV and a covering letter. Within your covering letter, please address the following questions:

1. 65% of Emerging Futures employees have a lived experience of addiction, homelessness and/or the criminal justice system. Tell us how you would adapt your management style to accommodate our staff and what issues might arise?
2. Managing services across different geographical areas is fast paced and can be challenging. Based on your experiences, how do you manage competing priorities to ensure you meet key performance indicators?
3. Tell us about a time when your values and principles have impacted your management decision making?

A full job description is available to download.

If you would like to have an informal discussion about the role, email us and a member of our team will be in touch.

Closing date Monday 27th May 2024.

Interview date Thursday 6th June 2024.

Interviews will be held in our hub in Huddersfield, Kirklees.

You will be working with children and families to provide trauma informed support with the aim of reducing trauma symptoms and rebuild relationships.

KEY RESPONSIBILITY

To work with children (aged 5 – 16) and their families to provide trauma informed support with the aim of reducing trauma symptoms, rebuilding relationships fractured by domestic abuse and helping the non-abusive parent to understand the impact of domestic abuse on their children so they are better able to support them.

DIRECT WORK WITH CHILDREN AND THEIR FAMILIES

• To understand and assess the needs of children and families and devise a child-focused support plan
• To utilise evidence-based approaches to strengthen attachments and rebuilt relationships with the non-abusive parent that have been fractured as a result of domestic abuse
• To utilise trauma informed ways of working to reduce trauma symptoms and distress in children
• To work with families in order increase stability and reduce risk 5
• To assist the non-abusive parent / carer in their understanding of the impact of domestic abuse so that they can respond appropriately to the emotional needs of the children
• To attend and initiate mutli-agency meetings where required
• To ensure that children and families receive holistic support that is appropriate to their needs, including advocacy and referring to other services
• To deliver programmes of child-focused group work
• To understand risk and safeguarding issues and act appropriately in relation to risk at all times.
• To work within national, county and ESDAS guidelines, particularly in relation to good practice regarding children
• To provide written reports and case studies to senior management as and when required.

You will receive support and training and a competitive starting salary of £20,000 for a 28 hour week. Reduced hours may be possible by agreement. This is a two-year fixed term post with the possibility of becoming permanent after two years.

We are looking for someone who will work with professionalism, empathy and kindness, have knowledge of working with children and families who have experienced trauma due to abuse and have a trauma informed, child focused approach. Experience of working with complex family situations where there are safeguarding concerns with the ability to assess risk is required.

You will be based at our office in Redhill and you must be able to reliably commute to the office. 

For further information (including a full Job Description and Person Specification) please read the Candidate Pack.

We follow NSPCC safer recruitment guidelines and we do not accept CVs, please complete the application form within the candidate pack

The purpose of this role is to offer an information, advice, and casework service on a range of cost-of-living issues for disabled people with complex needs. The post-holder will also deliver training on welfare benefits to other organisations and their helpline staff. You will be responsible for ensuring the service is delivered to the highest standard, accessible, and quality assured.

You will provide a person-centred information, advice, and casework to disabled people with complex needs on cost-of-living support, welfare benefits and to access small grants.

As the lead welfare benefits worker within the organisation, you will work with relevant staff and organisations to provide an accessible welfare benefits service, across the borough, with flexible hours and access routes to meet the needs of the client base i.e., internet, phone, email.

Working with the User Involvement Officer, you will ensure the service is user-led and people with complex needs are supported to be involved in the development of the project.

For further information and to apply, please visit our website via the ‘Apply’ button.

Closing date: 12.00pm on Friday 24th May 2024.

EduSpots is an innovative, dynamic, and community-driven UK and Ghanaian registered charity which connects, trains, and equips voluntary community educators to drive community-led change through education spaces named ‘Spots’. Our vision is of our world where communities unite to create the futures they want to see, through education.

Since 2016, through collaborating extensively with over 250 local volunteers, who take a central leadership role in the development of the network, we have supported 50 communities in creating and running community-led and owned education spaces named ‘Spots’, with a strategy to support them in moving towards our ‘Dream Spot Model’. Together, we are developing a model for a community-led education space with accompanying network engagement that could have relevance in settings across the world. 

Our Ghana-based programmes team creates collaborative learning opportunities through three leadership programmes for volunteers: the Ignite, Catalyse and Peer Mentoring Programmes. These enable them to lead EduLit, EduSTEM, EduKidz and Ignite Equity clubs, alongside locally designed education projects, reaching over 10,000 students of all ages annually. Read our 2022 Impact Report here. 

We are in an exciting period of our development, having more than doubled our income, programme breadth and reach in the last year. In 2024, we are launching our new Catalyse Leadership Programme, alongside developing an EduSpots app to enhance data management and programme management at the community level, alongside a wider digitalisation process through the distribution of tablets across the network. 

We won the Tes International Award in 2018 and the Big Give Supporters’ Choice Award in 2022, and we were recently selected as a finalist for the Their World Scale-Up Innovation Prize. In 2021, our Founder/CEO was a Finalist in The Varkey Foundation’s  UNESCO-backed $1 million Global Teacher Prize. 

We are excited by our future. Do visit our website for further information. 

About this role

We are looking for an experienced and dynamic fundraising professional, with a proven track record of income generation and a strong ability to develop impactful relationships with the skills to bring aligned individuals and organisations into our long-term EduSpots community. The post holder will be creative, passionate and self-motivated, with strong marketing and communications skills, able to design and implement strategic fundraising approaches. 

In this role, you will take on responsibility for identifying, creating and delivering impactful fundraising strategies that enable us to generate further relationships and income in support of our programmes. 

You will oversee the development of our individual giving and monthly giving strategies and further develop relationships with schools, corporate organisations and NGOs, with a focus on resource acquisition (e.g. books, electronic devices) alongside fundraising. You will also play a supportive role in events and campaigns, and work closely with our Head of Communications to ensure our marketing and communications strategy is integrated with our fundraising aims. Currently, we already have a trusts and foundations manager, but would welcome applicants with experience of trust fundraising. 

We are an innovative, flexible and creative team, where all ideas are welcome and a strong teamwork ethos which ensures that fundraising is integrated into our overall strategy thinking, with staff in UK, Ghana and Nigeria working closely together. The role offers an exciting opportunity to make a tangible and immediate difference, with our inspiring Catalysts and remarkable stories of local change on a low-cost model, making working for EduSpots a rewarding and impactful experience. 

EduSpots is an equal opportunities employer and is also committed to the safeguarding of children & vulnerable adults. Appointment will be subject to child protection screening appropriate to the post.

Main Duties and Responsibilities 

The key responsibilities of this role are to:

• Develop our individual giving and monthly giving strategies, including:

  • Ensuring we have the right tools in place.

  • Strengthening thanking and communications to existing supporters.

  • Trialling new strategies for outreach to new audiences.

• Organise occasional fundraising events (e.g. face-to-face events in London; virtual events and fundraising challenges).

• Support organisation and delivery of appeals and campaigns (e.g. the Big Give).

• Support the development of impactful relationships with schools, universities, corporates and NGOs for fundraising and resource acquisition (e.g. books, digital devices, science equipment). 

• If time and experience, possibly support grant applications. 

• Line manage, and provide support to, the intern/s (fundraising). 

Other

• Ensure all administrative tasks relating to the role are carried out accurately.

• To comply at all times with the organisation's policies, procedures and performance expectations of staff as set out in the Staff and Volunteers Handbook.

• To ensure compliance with data protection legislation.

• Any other duties as may be reasonably required under the role.

Skills, Experience and Attributes

Essential

• Proven track record of successful income generation from individuals or communities - ideally in a similar education / international development organisation 

• Experience of developing and maintaining successful income generating relationships (e.g. with schools, corporates, individuals, communities)

• Experience of digital marketing to engage new charity supporters / donors (including using paid advertising and innovative engagement techniques)

• Experience of email marketing and donor conversion strategies

• Strong communication and marketing skills, ideally with basic design skills (Canva)

• Ability to work effectively in a remote based role with minimal day-to-day support 

• Outstanding interpersonal skills 

• Excellent written and verbal communication skills 

• Ability to use own initiative and work to tight and competing deadlines

• Ability to effectively manage workload and prioritise tasks 

• Good IT skills - Google Suite, Microsoft Office, Zoom, Canva, Social Media 

• Alignment with EduSpots’ core values of care, passion, teamwork, sustainable impact, community leadership and play. 

Desirable

• Experience of writing compelling and successful funding proposals 

• Experience of managing and reporting to funders 

How to apply:

Please send your CV along with a covering letter (max 2 pages) explaining your interest in EduSpots and how your skills, experience and attributes meet the criteria we are looking for. Please send your application to Cat Davison, EduSpots Founder & CEO by email.

Deadline for applications: Noon on 30th May 2024.

Bristol Charities is entering a season of rapid development and growth. We are expanding our impact across Bristol through the implementation of a Hub delivery model, which will allow us to tailor our services and support within priority location and communities across the city.

As part of growth, we are recruiting for a range of new roles and are seeking highly motivated individuals to join our team. If you care about Bristol and are passionate for positive change, then please come and join us on our journey.

DEVELOPMENT MANAGER

Contract: Permanent
Hours: Full-Time or Part-time (21-35 hours per week). If part-time agreed then additional hours may sometime be required and can be taken as Time Off In Lieu.

The charity’s Development Manager will slot into the newly-formed Development Directorate, working with the Director of Development to deliver transformational programmes, projects and initiatives across the charity.

The postholder will have the opportunity to drive development across commercial, volunteering and grant-making activities, among others, and will manage a team including the Grants Officer and Volunteer Coordinator.

We offer the following benefits:

• Competitive salary with index-linked pay awards
• 5% employer pension contribution (matched)
• 4x Life Assurance
• 26 days annual leave, rising with length of service (plus Bank Holidays)
• Health Cash Plan
• Employee Assistance Programme
• BenefitHub discounts and perks platform
• Staff Wellbeing Group
• On-site café
• Free on-site parking

Deadline for applications:  Sunday 2nd June 2024

Interview dates: TBC