Head of Fundraising

Are you passionate about the environment, wildlife and open spaces? Do you love the idea of helping make London a city alive with nature? Are you a strategic fundraiser with experience of managing at least six-figure income targets and motivating a team?

We are looking for a Head of Fundraising to lead a vibrant, supporter-focused and unified high performing team: driving growth in individual giving and membership and overseeing the continued success of our grants programmes and corporate partnerships in line with the Trust’s five year strategy, Your role will also involve: 

• Oversee the delivery, evaluation and updating of the Trust’s Fundraising Strategy 
• Lead the ongoing development and implementation of individual giving programmes, including appeals, direct mail and digital
• Lead the development and implementation of membership (regular giving) acquisition campaigns
• Oversee fundraising from grant funders and corporate partners
• Work closely with the Head of Marketing and Communications to  develop and maintain long-term relationships with existing and new supporters, and develop and enhance multi-channel supporter journeys

This is an exciting role and you will be joining London Wildlife Trust at a very significant time for the environment sector – the pandemic has brought into focus just how valuable local wild spaces are to our communities, and we know that people are more concerned about the natural world than ever before.

What’s in it for you?
Salary: £44,396 per annum 

Tenure: Permanent

• 25 days annual leave pro rata plus statutory holidays
• A host of wellbeing benefits including an Employee Assistance Scheme, free counselling and support service, and premium Headspace membership for all employees
• Supportive and inclusive policies including enhanced flexible working policy
• ‘Staff Day’ once a quarter where you can get involved in conversation work on one of our site
• Yearly residential trip

About us
 

We are London’s leading nature conservation charity and part of a national movement of 46 Wildlife Trusts. We’ve grown significantly in the past 5 years establishing new iconic nature reserves such as Walthamstow and Woodberry Wetlands and education centres like Camley Street Natural Park in Kings Cross. With c55 staff and over 1000 volunteers, we care for 36 nature reserves across London. As part of the national Wildlife Trusts we also campaign tirelessly to make London a more nature-rich place to live, sharing our expertise and educating the public, developers, local authorities, and policymakers about responsible land management. We work hard to make sure Londoners from all walks of life have better access to wildlife. Join us and help make a London alive with nature, where everyone values and takes action for wildlife.

Our Fundraising Team

The Trust’s Fundraising department raises around 60% of the Charity’s total income. Working with colleagues across the organisation, we provide members of the public and organisations with opportunities to engage with the Trust and to support our work. Through continued investment in fundraising and marketing over the past few years, we are growing our profile and increasing our supporter base., The fundraising team raised c£2.2m in 2020, and we plan to continue to grow our fundraising to make sure the Trust can support London’s nature now and in the future.

We are looking for a confident fundraising professional to lead our Fundraising Strategy and take our fundraising programmes to the next stage.

 

Our vision is a London alive with nature, where everyone can experience and enjoy wildlife. In order to achieve our goal of engaging everyone in protecting London’s wildlife for the future, we know that our staff team needs to better reflect and represent all of London’s communities. Therefore we particularly welcome applicants who identify as being from a Black, Asian and Minority Ethnic background, and disabled people, as these groups are currently under-represented at London Wildlife Trust.
 

Our efforts extend beyond recruitment. Our policies are designed to support our people including an enhanced Flexible Working policy and an inclusive Talent policy which includes our commitment to giving fair opportunities to ex-offenders.
 

 

A fantastic opportunity for an experienced and proactive PA to CEO, to join a growing charity, based in West London.

As the PA to the CEO, your role will be to provide outstanding and proactive personal assistance and secretarial support to the CEO, the board of trustees and the senior leadership team.

As the PA to the CEO your key responsibilities will be to:

• Manage the CEO's correspondence, maintaining and managing diaries and arranging meetings.
• Prepare and amend correspondence, agenda, papers, reports, etc, as necessary. Use of PowerPoint and Excel for producing reports.
• Arrange Travel and expenses, appointments, and meetings.
• Provide secretarial support to the board of trustees, as necessary.
• Take minutes of various meetings, including senior leadership team meetings.
• Coordinate and support cross-organisational project working groups and initiatives.

Our client is looking for an experienced PA who has worked at senior management level, is proactive with a 'can-do' approach and who is used to working in a busy and diverse role. You will have proven experience of:

• Extremely organised with excellent secretarial and administrative skills.
• An ability to build strong working relationships with colleagues across an international group.
• Experienced in taking minutes at meetings.
• Excellent Excel and PowerPoint skills to produce reports and presentations.
• Experience working within a medical or healthcare sector, would be advantageous.

Please note, working in the office one day a week is required due to the essential requirements of the role. Please be assured the office is following very strict guidelines to ensure the welfare of their staff.

Bond is the UK network for organisation working in international development. We unite and support a diverse network of over 400 civil society organisations and allies to help eradicate global poverty, inequality and injustice.

Main purpose of the job

The role of PA and Operations Coordinator is to be responsible for providing PA support to the CEO and other directors as required; HR administration; and facilities and office management, ensuring smooth running of Bond.

Main responsibilities

• PA and Governance Support
• HR Administration
• Operations and office management

At Bond, we are open to Job Share and the possibility of reduced hours, flexible working, or compressed hours.

Benefits

Bond offers a competitive salary and benefits package

Please see Job Specification for full detail

How to apply

To apply for thisvacancy, please send a copy of your CV and a short cover letter by midnight on Sunday 31st January 2021.

However, we may close applications early if we receive a high number of applicants.

Partners for a New Economy is working to change the economic system so that it enables communities, people, and nature to thrive. We are looking for a part-time PA to join our small team.

Our six Partners are philanthropic foundations based in who pool funds and make grants to organisations that are pioneering change in economic thinking, enterprise, and money & banking systems. Our Partners are based in Switzerland, Denmark and the United States, and our staff work in Geneva and London.  

We are seeking a well-organised individual to work part-time as PA to our new Director, Jo Swinson. The successful candidate will have an eye for detail, strong time management and written communication skills, and be adept at dealing professionally with a wide range of stakeholders. Experience of diary management is an advantage. The role will be home-based and can be done flexibly, so the ability to work independently is important. When and if possible, the intention is to arrange in-person catch-ups with the Director (based in London) on a regular basis.

Main duties and tasks

• Managing the director’s diary
• Arranging online and in-person meetings and events
• Booking travel and accommodation (one day perhaps!)
• Email filtering and inbox management
• Drafting and formatting documents
• Assisting in preparation for meetings
• Ad hoc support to the Director and the Community Co-ordinator

The Brokerage is at a critical and dynamic point having recently launched a strategic re-direction, innovative new services and a relevant new brand, all supporting our vision of a world where a young person’s ability and aspiration alone determine their career path. At the heart of this exciting new direction is our service delivery with hundreds of disadvantaged young people and our work around changing organisational practices with our corporate partners.

We are recruiting for a skilled and experienced Executive Assistant to support the CEO in the smooth running and good governance of The Brokerage and as well as support our partnerships and finance functions. You will be organised and efficient, with excellent attention to detail, able to quickly pick up new systems and procedures, and to prioritise and juggle competing priorities and requests. Although able to work with substantial independence and initiative, you will be a team player with excellent interpersonal skills, dealing proactively and confidently with a range of people, tasks and situations. This is an excellent opportunity for an enthusiastic and ambitious person to work as a key member of a small but fast-paced, innovative team.

You will need to share the CEO’s vision of creating a modern, trust - not rule -based organisation that is high-performing and offers its staff the ability to work pro-actively, autonomously and with an entrepreneurial spirit whilst offering a supportive, inclusive and flexible working environment.

A child's earliest years are irreplaceable. Without a stable, loving and nurturing environment, a child will not develop the vital foundations they need. Yet today's families are facing considerable challenges, such as mental health difficulties, financial pressures, loneliness, language or cultural barriers, or a lack of any support networks.

The Home-Start network is there for parents when they need us most, because childhood can't wait. Home-Start UK supports nation-wide local Home-Starts to provide a community network of trained volunteers and expert support to help families with young children through their most challenging times and ensure the best possible start for their children.

Assistant Director of Fundraising and Supporter Engagement

Home-Start UK

Flexible, with travel to Leicester office

C.£58,000

The Assistant Director of Fundraising and Supporter Engagement will be primarily responsible for the development of Home-Start UK's fundraising and supporter engagement activities, ensuring that more people are inspired to connect and contribute to making a real impact to the lives of children and families across the UK. Reporting to the Deputy CEO, the postholder will work at a national scale, ensuring local Home-Start's can contribute to wider fundraising plans and activities.

The role is an exceptional opportunity for a skilled fundraiser to join and strategically plan new fundraising opportunities. Focusing across all revenue streams and with a particularly focus on the supporter engagement experience, the role will lead all supporter engagement, individual giving and public fundraising activity. Leading a team of three strong fundraisers, you will be responsible for evaluating and monitoring performance against income targets as well as professional development of the team.

We are looking for an innovative fundraiser with in-depth experience of the fundraising environment across a range of disciplines. You will understand the importance of both placed-based and national fundraising and will be keen to learn all the aspect of Home-Start UK's approaches to fundraising. Ideally, you will also have a strong track record of personally leading change and driving significant income growth and supporter engagement in a fundraising environment.

Home-Start UK is committed to equality of opportunity and particularly encourages applications from candidates from under-represented groups in charity senior leadership. We welcome applications from candidates with lived experience of family support. As a charity working to support families in all their shapes, we are deeply committed to flexible working and juggling the demands of individual circumstances to make this job work for you.

Assistant Director of Fundraising and Supporter Engagement
Full time permanent contract
c£58,000
Flexible location, with travel to East Midlands office and around the UK

This role would suit a senior professional who enjoys developing  and building strategic relationships with a variety of partners, stakeholders and supporters. 

This social welfare children's charity works with families in communities across the UK and is made up of local networks of trained volunteers to help families with young children through challenging times. Its approach to support is as individual as the people it helps; no judgement, just compassionate, confidential and expert help.
Last year this charity supported over 50,000 children in nearly 30,000 families and while this can be celebrated there is so much more to do so do consider joining this dedicated team.

Reporting to the Deputy Chief Executive, the Assistant Director of Fundraising and Supporter Engagement is responsible for the development of the nationwide fundraising and supporter engagement activities in order to make a real impact to the lives of children and families across the whole of the UK. In addition to developing the national funding and supporter base, your remit will also be to develop resources and joint initiatives that can be implemented at local levels which will engage support and build capacity throughout the network to result in income growth.

The successful candidate will bring a proven track record in senior level fundraising, leading change, and driving significant income growth and supporter engagement. You will also need to be able to demonstrate experience of driving supporter engagement activity including stewardship and relationship management to inform and influence income growth.

How to apply

For an informal and confidential discussion about the role, please contact our recruitment partner:

Carroll Lloyd, Director, NFP Consulting

Application is by way of a CV and a Supporting Statement.

Closing date: Midday Tuesday 2nd February 

Fundraising & Engagement Assistant

(Full-time, permanent)

£27,648.03 rising on an annual incremental basis. War on Want also offers

a 6% contributory pension scheme

Based in London office or home based depending on Covid-19 restrictions

War on Want is a dynamic, radical organisation that runs hard-hitting campaigns against the root causes of poverty and human rights violation. We work in partnership and active solidarity with grassroots groups around the world, as part of the movement for global justice.

We are seeking a Fundraising & Engagement Assistant to provide support across the Income and Engagement team and help to boost our activities. The successful candidate will work across a range of exciting new projects, and support the roll out of new systems for supporter engagement and data management. The Assistant will take on leadership of crucial day to day supporter care and supporter data management processes; help us to research and approach new potential major funders; and have the opportunity to contribute to the management of War on Want’s external communications activities and social media channels.

This an opportunity for a committed non-profit professional early in their career to gain experience of a wide range of fundraising and communications functions in the context of an international human rights organisation. The post-holder will have significant opportunities for professional development, and will play a vital role in driving forward War on Want’s work for human rights around the world.

Application deadline:  12 noon, Friday 12 February 2021

Date for interviews:  Expected w/c 22nd Feb, but applications will be reviewed on rolling basis

War on Want welcomes applications from all members of the community. We strive to be an equal opportunities employer.

Please note that we can only accept applications from individuals with the right to work in the UK.  We are unable to sponsor working visa applications.

Divisional Resourcing Coordinator

Find your place with us and help change lives.

We are one of the largest learning disability charities in the UK, supporting over 2,500 people through our friendly, supportive, creative and diverse teams.

This is an exciting opportunity to work in a team that welcomes creative ideas based on sound judgement and experience and allows for growth and efficiency, supporting operational colleagues and hiring managers in creating an excellent candidate to employee journey.

As a Divisional Resourcing Coordinator you will be field based across 6 regions, responsible for coaching and guiding hiring managers in recruitment and selection activities. Working to KPIs, you will provide support and advice to operational colleagues involved in recruitment, ensuring consistency in processes to reflect best practice and Hft values.

Salary: £28,515 per annum plus car allowance

Hours: Full time, Contract - Fixed term - 6 months with the view to start ASAP

Location: South East: Kent North, Kent South, Sussex, Surrey, North & South Oxfordshire

What we Offer

Access to the Hft Plus benefits package, which includes a great number of discounts and rewards across shops, restaurants, gym membership and days out; but also an Employee Assistance Programme, with telephone and face-to-face support options. Access to award winning training and development – Hft is one of only four charities to have achieved the Skills for Care ‘Centre of Excellence’ provider status. Annual staff award scheme – The Fusion Awards, and peer recognition through our GEM awards programme. 20 days holiday (plus 8 bank holidays) increasing to 25 days after a year of employment (pro rata for part time staff). A contributory pension scheme & life assurance.

To be successful you will need to have significant experience within a similar capacity, including providing professional advice and support to recruiting managers. Demonstrable experience of managing and delivering recruitment and selection campaigns to a positive outcome is essential, as are excellent IT skills with experience of MS Office and the ability to gather, analyse and interpret data and draft basic reports. Up to date knowledge of relevant employment law is required. You must also be able to travel across your division which may include overnight stays.

Closing date: Saturday 30th January 2021

STRICTLY NO AGENCIES PLEASE.

You may have experience of the following: Resourcing Coordinator, Recruitment Coordinator, Recruitment Advisor, Recruitment Assistant, Recruitment Executive, Resourcing Advisor, Resourcing Assistant, Resourcing Executive, Recruiter, In House Recruiter, Internal Recruiter, Recruitment Consultant, Recon, HR Assistant, HR Advisor, Charity, Third Sector, NFP, etc.

Ref: 96405

About Us

The Natural History Museum is both a world-leading science research centre and the most visited natural history museum in Europe. With a vision of a future in which both people and the planet thrive, it is uniquely positioned to be a powerful champion for balancing humanity's needs with those of the natural world.

It is custodian of one of the world's most important scientific collections comprising over 80 million specimens. The scale of this collection enables researchers from all over the world to document how species have and continue to respond to environmental changes - which is vital in helping predict what might happen in the future and informing future policies and plans to help the planet.

We are at a pivotal moment in our history as we launch a new strategy setting out our role as the natural world faces increasing threats. Building on our world-leading collection, global reputation for science and as one of the world's leading visitor attractions, the NHM has ambitious plans leading up to the 150 anniversary of the opening of the Waterhouse Building in 2031, making this a truly exciting time to be part of the NHM team.

About the role

You will generate and increase funding from two income streams - our growing Patrons programme and new Legacy strategy and programme. Our legacy initiative has been created to maximise income from gifts in Wills and In Memoriam giving through effective promotion, cultivation and stewardship of potential and confirmed legacy pledgers. The programme is preforming well, and has already delivered a significant number of new confirmed pledges.

Based in the Major Gifts team, you will work closely with a number of colleagues in the Development Group and across the Museum to raise the profile of the Patrons scheme and planned giving and to establish best practises. You will also be the Development Group's point of contact for gifts of objects/specimens to the Collection (through Wills or as lifetime gifts).

About you

You will bring strong creative, interpersonal and communications skills to this role, with excellent planning, administration, and process management abilities.

Your successful, personal track record in legacy fundraising, membership scheme fundraising and donor development, and demonstrable experience of relationship cultivation and donor management, helps ensure that you have a sound understanding of the legal processes surrounding legacies.

How to apply

If that sounds like you please apply online on the Natural History Museum's careers portal, and provide:

• A comprehensive curriculum vitae giving details of relevant achievements in recent posts as well as your education and professional qualifications.
• A covering letter that summarises your interest in this post, providing evidence of your ability to match the criteria outlined in the person specification.

To apply, please visit

Diversity and Inclusion

We welcome applications from everyone - diversity, inclusion and the feeling of belonging matters to us. By attracting people to work for us from a broad range of diverse backgrounds we can continue to look at the world with fresh eyes and find new ways of doing things. We offer a stimulating and professional environment in which to work. This is a remarkable place we look for staff who can work according to our values - we champion diversity, encourage creativity, we are connected, and we value evidence.

Job Title:                   Volunteer Service Administrative Support Officer

Hours:                   27.5 Hours Per Week ( Over 5 days Mon-Fri)

Salary:                £13,185.84 

Responsible to:  Service Performance Manager

Responsible for:   Small team of office based volunteers 

Job Summary

• To provide support to the Service Performance Manager for the management, recruitment, and support of volunteers within Age UK Essex

• Ensure the implementation of good practice in regard to recruitment, selection, training placement and supervision of volunteers

Main Duties

• Oversee the recruitment process of volunteers working within Age UK Essex in accordance with relevant policies and procedures. This includes:

• helping to maintain a current list of volunteer opportunities

• receiving enquiries from potential volunteers

• obtaining and processing references

• completing DBS checks

• provision of ID badges

• carrying out volunteer monitoring

• Assist with collating data for monthly volunteer report

• Maintain the smooth running of the voluntary service office 

• Understand and be willing to support the Age UK Essex Voluntary Services Business Plan

• Work within timelines and targets agreed with the Service Performance Manager.

• Responsible for recording information regarding the recruitment, training and placement of volunteers within Age UK Essex using our relationship management system

• Undertake further personal development as discussed and agreed with the line manager and keep knowledge up-to-date

General Duties

• Carry out such other duties as may from time to time be reasonably required

• The job description reflects the requirements of the post at the time of writing. These requirements may change over time and the job description may need to reviewed 

• All staff and volunteers are required to work with Age UK Essex policies and procedures, ensuring that they are carried out in relation to the job and their responsibilities

• To comply at all times with the requirements of the Health and Safety regulations under the Health and Safety at Work Act (1974) and to take responsibility for the health and safety and welfare of others in the working environment ensuring that agreed safety procedures are carried out to maintain a safe environment.

• To actively support the fundraising department.

• To contribute, as part of the staff team, to internal and external meetings as required

• To participate in Age UK Essex’s appraisal and supervision process

• To act as an ambassador for Age UK Essex at all times

Notes:

• This role may require flexibility due to the nature of the service, weekend and/or occasional evening work may be required. Time off in lieu will be agreed in advance with the line manager for such requests.

• The job description reflects the requirements of the post at the time of writing. These requirements may change over time and the job description may need to be reviewed in consultation with the post holder.

• All staff, directors and volunteers are required to work with Age UK Essex policies and procedures, ensuring that they are carried out in relation to the job and their responsibilities

Carers Support Merton (CSM)

Executive Assistant

Salary: £28137.20 per annum pro rata

Carers Support Merton (CSM) is a well-established and respected charity in the London Borough of Merton with an ambitious development programme of work to support promote and improve the quality of life of unpaid carers from the age of five.

We are seeking a highly organised Executive Assistant to provide administrative support to the Chief Executive to ensure the smooth running of the charity.  To be successful in this role you will be highly literate/numerate and have excellent digital skills.  You will have a strong desire to help drive the organisation forwards in improving efficiency and be able to manage a diverse workload and competing set of priorities.  Working in a small organisation you will need to have a ‘can do’ attitude and be able to communicate effectively both orally and in writing.

We are able to offer the opportunity to join a friendly team and the benefits of flexible working.

Carers Support Merton, as an employer, is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. This includes a commitment to robust recruitment, selection and induction procedures.

The successful candidate will be subject to a basic DBS check

CSM Vision:

We want unpaid Carers of all ages to have real choices to improve their quality of life and to receive the respect, support and recognition that they deserve. 

Holiday Entitlement: 25 days + Bank Holiday per annum pro rata

Hours of Work: 21 hours per week (open to 3 full days or 4/5 shorter days)

Accountable to: Chief Executive Officer

Location: We are currently working from home due to COVID-19 restrictions but in future the role will be based at our offices in Mitcham, but with the opportunity for some continued homeworking.

City & Hackney Carers seek a warm and experienced individual to coordinate our Parent Carer Support Service. The postholder is responsible for supporting carers of children with additional needs, providing emotional support, advice and information on welfare benefit entitlements and facilitating peer support and information groups. The post involves home working with travel to and from meetings in Hackney and the wider London area as needed.

This service is supported by the Mercer’s Charitable Foundation and London Catalyst

To apply :In the first instance, please submit your CV which must be accompanied by a Supporting Statement (no more than 2 sides of A4) detailing how your knowledge and experience meets the requirements of the job description. Relevant candidates may be asked to complete an application form and equal opps format a later stage  .

Sanctuary Hosting is a charity working across the Thames Valley to match people who are homeless and in the asylum process, as well as people fleeing domestic abuse and human trafficking / modern day slavery by placing them in a rent-free spare room for an agreed period of time. 

Sanctuary Hosting is a registered UK charity managed by a board of trustees (the Management Committee). It was founded in 2015 by Oxford City of Sanctuary to provide one solution to the problem of homeless sanctuary seekers on our streets. The project matches destitute asylum seekers, refugees and vulnerable migrants with open-hearted volunteer hosts in the community. The service operates across the Thames Valley, mainly in Oxford, Milton Keynes, Marlow and Reading.

Sanctuary Hosting attaches great importance to ensuring volunteer support workers, volunteer hosts (henceforth referred to collectively as volunteers) and guests are properly assessed and supported and that everything is done to ensure that placements are safe and have the best possible chance of succeeding. All volunteers are interviewed and both DBS and reference checks are undertaken. Similarly, guests are interviewed and references are taken.

In the past five years we have helped 116 people from 27 countries who were homeless to find accommodation and provided over 22,000 nights of accommodation. The vast majority of the people assisted have no recourse to public funds (NRPF) and are destitute. To enable the delivery of the hosting service, Sanctuary Hosting has engaged 80 households to host and worked with over 50 support worker volunteers.

Overall Purpose of the Post

The Director has overall responsibility for the safe and effective delivery of the service. Reporting to the Management Committee they ensure that the work is carried out to meet the requirements of funders and within budget. They manage the Service Co-ordinator (Oxford & Milton Keynes area) and Project Worker (Reading & Marlow area) to ensure the effective recruitment, training, support and supervision of all Sanctuary Hosting’s volunteers. They oversee the staff and volunteer team in their processing, assessment and response to guest referrals as well as the coordination, facilitation and support of hosting placements.

Main Duties and Responsibilities

Management of the charity

Work with the Management Committee to develop and implement operational plans, policies and procedures to ensure the scheme functions effectively and safely.

Work with the Fundraising Committee to identify funding opportunities and work with the Committee to make appropriate funding applications, respond to fundraising opportunities and build relationships with individual donors.

Ensure all monitoring and evaluation reports are delivered on time, according to the requirements of the funder.

Work with the Management Committee to extend coverage of the hosting scheme to other parts of the Thames Valley where there is unmet need.

Develop mechanisms for collecting feedback from guests and volunteers and ensure this feedback is used to develop and improve the Sanctuary Hosting scheme.

Collate and analyse information on the work of Sanctuary Hosting, producing statistical and narrative reports about the scheme’s performance for funders, regulating bodies and the Management Committee as required.

Ensure service standards, volunteer competencies and health and safety procedures are implemented and maintained across all areas of activity.

Develop volunteer recruitment policies, systems and procedures, working with the Sanctuary Hosting Management Committee.

Keep abreast of immigration and asylum policy with a view to working with the Management Committee to respond and adapt to the needs of people who are homeless with no recourse to public funds in the Thames Valley.

Management of staff and volunteers

Carry out line management of the Service Coordinator and the Project Worker, ensuring they are effectively supported, supervised and trained.

Oversee the recruitment of volunteers according to the scheme’s procedures, ensuring that they are assessed and inducted.

Oversee the recruitment, training, support and supervision of volunteers to support guests and hosts, ensuring that all volunteers have a clear understanding of their role and remit and receive appropriate support and supervision.

Oversee the group peer support for the Sanctuary Hosting community (guests, hosts staff and support workers) providing opportunities for all to share their experiences and learning.

Develop guidance, tools and training resources and deliver training to enable volunteers to carry out their roles safely and competently.

Ensure that volunteers are fully aware of and trained in appropriate health and safety procedures and risk assessments.

Develop signposting and referral resources to ensure guests with additional needs can be supported appropriately.

Support staff and volunteers to resolve complex issues that might arise within the Sanctuary Hosting community.

Referral and caseload management

Oversee all referrals to the hosting scheme to ensure they are assessed and responded to in a timely and professional manner.

Work with the Welfare Committee to manage guest placements and financial support, ensuring that any difficulties are resolved in an appropriate and timely manner.

Promotion, communications and developing partnerships

Be responsible for the Sanctuary Hosting monthly newsletter and for regular activity to promote the service on social media, aiming to recruit more hosts, volunteers and donors.

Proactively promote and publicise the Sanctuary Hosting scheme through attending relevant forums, meetings and events and giving presentations about the scheme.

Work collaboratively with members of the Management Committee and actively seek opportunities for collaborative and joint working relationships externally, which will enable the scheme to better meet the needs of its service users

Work productively and appropriately with existing partners including Citizens Advice Reading and the British Red Cross.

Build and maintain relationships with statutory, voluntary, community and faith organisations working with refugees, asylum seekers and vulnerable migrants in the Thames Valley Area and nationally as necessary.

Administration

Develop appropriate GDPR compliant systems to record personal details, availability and whereabouts of the Sanctuary Hosting community and ensure these are maintained by the staff team.

Develop effective systems for tracking actions carried out on behalf of individuals referred to the scheme and ensure these are maintained by the staff team.

Oversee timely and professional processing and response to enquiries.

General

Implement and adhere to Sanctuary Hosting’s policies and procedures, including Health and Safety and Equal Opportunities.

Make known to the Management Committee any circumstances, errors or omissions that may have a detrimental effect on scheme and its stakeholders.

Work with the Sanctuary Hosting Chair and Treasurer to assist with developing, implementing and managing operating plans and budget.

Work flexibly in accordance with the needs of Sanctuary Hosting, including undertaking out of hours and weekend work as required.

Commit to on-going professional development by participating in regular clinical and management supervision, relevant external meetings, forums and available training.

Person specification

Job Title: Director

Experience

• Experience of developing and delivering high quality, confidential, user-centred services for vulnerable people** E
• Experience of providing support services to refugees, asylum seekers and/or vulnerable migrants** E
• Experience of recruiting, supporting, managing and supervising volunteers and staff** E
• Experience of fundraising and reporting on existing grants. **E
• Experience of developing and maintaining effective working relationships with external stakeholders**E
• Experience of developing, monitoring and evaluating services or projects in response to service user needs** D
• Experience of supervision of staff and volunteers in challenging, frontline services ** D
• Experience of delivering participatory training **D

​Knowledge/ Technical Skills

• Working knowledge of issues affecting refugees, asylum seekers and vulnerable migrants**E
• Working knowledge and understanding of legal provisions and good practice in relation to vulnerable people**E
• Knowledge of statutory and voluntary services that provide support to refugees, asylum seekers and vulnerable migrants**E
• Understanding of how to develop and implement operating plans, policies and procedures**D
• Knowledge of health and safety good practice in a service delivery environment**D
• Understanding of how to collate and interpret service delivery information including statistics and user feedback**E
• Competent user of email, Word, Excel, databases, internet and social media**E
• Understanding of how to manage and monitor budgets**E
• Excellent interpersonal skills including conflict resolution and consultation skills**E
• Ability to communicate with people of diverse cultures and empower people by identifying and working with their strengths**E

Competencies

• Ability to write clearly and accurately and give verbal presentations**E
• Ability to work flexibly as part of a team**E
• Ability to motivate, develop and supervise others**E
• Ability to manage own time and workload and prioritise a range of competing tasks within the working hours allocated **E
• Ability to monitor and improve service quality through active consultation** E​

Behaviours

• Able to ensure equal opportunities and anti-discriminatory practices and promote diversity**E
• Able to recognise and value the contribution of others**E
• Able to take responsibility for own actions and to undertake reflective learning**E
• Able to uphold confidentiality in all aspects of the work with service users, volunteers and colleagues**E
• Able to maintain boundaries in a demanding, frontline context**E

Special Circumstances

• Able to work flexible hours, including some evenings and weekends as required**E
• Able and willing to travel in Oxford and the surrounding Thames Valley area on a regular basis as necessary**E
• Current driving licence valid for use in the UK and access to own vehicle**D

E = Essential criteria

D = Desirable criteria