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Closing in 2 days
The Talent Set, Greater London (Hybrid)
c.£28,000 per year
Posted today
Closing in 2 days
Harris Hill Charity Recruitment Specialists, London (Hybrid)
£36,565 - 41,200 per year
Posted 1 week ago Apply Now
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IntoUniversity, London (On-site)
£30,000 per year (inclusive of London contribution of £2,600)
Posted 1 week ago
Goodman Masson Ltd, London (Hybrid)
£180.00 - £200.00 per day
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Closing in 4 days
Harris Hill Charity Recruitment Specialists, Remote
£34k per year
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The Methodist Church, London (Hybrid)
£35,000 per year
Posted 4 weeks ago
Ashby Jenkins Recruitment, London (Hybrid)
£50,000-£55,000
Posted 1 week ago
Goodman Masson Ltd, London (Hybrid)
£180.00 - £200.00 per day
Posted 1 week ago Apply Now
Closing tomorrow
Prospectus, London (On-site)
£30,050 per annum
Posted 1 week ago
Closing in 4 days
GuildHE Ltd., London (Hybrid)
£33,141 - £35,855 per year
Posted 1 week ago Apply Now
Page 28 of 44
Greater London (Hybrid) 11.31 miles
c.£28,000 per year
Full-time or part-time
Contract (6 month contract)

Actively Interviewing

This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!

Job description

Supporter Care Officer

Temporary Contract- 6 months full time or part time.

£110.67 per day PAYE + £16.60 holiday pay

Hybrid working, 2 days a week London

The Talent Set is delighted to partner with an esteemed Health charity as they recruit for a 6-month interim Supporter Care Officer. This role is a fantastic opportunity for someone with a passion for supporter engagement and excellent administrative skills to make a real impact. Working within a small, friendly team of three, you will play a crucial role in delivering exceptional service to donors and supporters. Your day-to-day will include responding to fundraising inbox queries, answering phone calls, managing data entry (Raiser’s Edge), and supporting a wide range of fundraising admin tasks.

Key Responsibilities:

  • Respond promptly and professionally to supporter enquiries via email, phone, and post, ensuring a positive and engaging donor experience.
  • Maintain accurate and up-to-date donor records using the CRM system (e.g., Raiser’s Edge), including data entry, gift processing, and supporter communications.
  • Support fundraising campaigns and events with administrative tasks, mailings, and logistics to help drive income and engagement.
  • Work collaboratively with internal teams to ensure consistent messaging, timely responses, and smooth handovers where needed.
  • Identify and escalate issues or trends in supporter feedback to help improve processes and enhance overall supporter satisfaction.

Person Specification:

  • Previous experience in a supporter care, customer service, or administrative role, ideally within a charity or not-for-profit environment.
  • Proficient in Microsoft Office (especially Outlook, Word, and Excel), with the ability to manage multiple tasks efficiently.
  • Confident using a CRM database, preferably Raiser’s Edge, with strong attention to detail and accuracy in data entry.
  • Excellent written and verbal communication skills, with a warm, professional, and empathetic manner.
  • Organised, proactive, and team-oriented, with the ability to work independently and manage workload effectively in a hybrid setting.

The deadline for applications is Monday 12th May 2025.

To be considered for this position please apply with your CV as soon as possible, regrettably please note we may not be able to reply to each and every application.

We are committed to diverse and inclusive recruitment practises that ensure equal opportunity for everyone, regardless of race, sexual orientation, mental or physical disability, age or gender. We encourage applications from all backgrounds and will happily make reasonable adjustments to always ensure a fair process.

Posted by
The Talent Set View profile Organisation type Recruitment Agency Company size 1 - 5
Posted on: 10 May 2025
Closing date: 12 May 2025 at 13:43
Job ref: 3619
Tags: Fundraising, Customer support, Database Management, Health / Medical, Direct / Supporters