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Top job
Kensington and Chelsea Citizens Advice, W8, London (On-site)
37,717
Generalist Advice Session Supervisor
Posted 1 day ago Apply Now
Top job
The Baobab Centre for Young Survivors in Exile, London (Hybrid)
£150 per day (7 hours per day), 21 hours across a month.
Seeking a Finance Manager to support the running of the organisation & to help our team support young asylum seekers and refugees in London.
Posted today Apply Now
Top job
Wandsworth Carers' Centre, London (On-site)
£15 per hour
We are seeking a flexible, reliable, and enthusiastic Sessional Worker to support the delivery of services for Young Carers aged 5–16.
Posted 4 days ago Apply Now
Top job
Parentkind, Remote
£45,000+
Join Parentkind at this exciting time!
Posted 5 days ago Apply Now
Closing in 5 days
Single Homeless Project, London (On-site)
£13.85 - £14.85 per hour for frontline roles, £15.95 per hour for senior roles and up to £20.15 for management roles.
Are you passionate about making a meaningful difference in people’s lives while working in a way that fits around yours?
Posted 4 days ago
Diocese of Manchester, Remote
£28111 - £32436 per annum
Posted today
Refuge, Greater London (On-site)
£17,314.2 per year
Posted 6 days ago
Closing tomorrow
Action Against Medical Accidents, Remote
£37,655 per year (£30,124 pro rata)
An exciting opportunity to join us as a Medico Legal Advisor, providing our key services and attending Inquests
Posted 1 week ago
Lift Schools, London (Hybrid)
£40,000 - £48,000 per year
Posted 1 day ago
St Pancras Community Association, London (On-site)
£23,000 - £28,000 per year (pro rata)
Posted 3 weeks ago Apply Now
Blesma, Chelmsford, Essex (Hybrid)
£25,269.8 pro rata
Blesma is seeking an Activities & Events Administrator to join the team at Chelmsford on 12 months contract.
Posted 6 days ago Apply Now
FFLM, Remote
£27,000 per year
Posted 1 week ago Apply Now
League Against Cruel Sports, Godalming, Surrey (Hybrid)
Up to £14,285 ( £25k pro-rata), plus 8% employer pension contribution
Are you passionate about animal welfare and love delivering excellent customer service?
Posted 6 days ago Apply Now
Page 7 of 46
W8, London (On-site)
London, Greater London
37,717
Full-time
Permanent
Job description

Our Generalist Advice Supervisors provide excellent on-the-day generalist advice supervision across our services.

You could supervise advice already, or be an experienced adviser looking for their next move. This role is perfect for a candidate who wants to deliver an immediate impact in their work and is enthusiastic about bringing people along with them. You'll maintain a consistently high quality of advice and helping clients by providing support, guidance and feedback on a day-to-day basis by:

  • actively supporting the quality of generalist advice and pathfinding (triage) by guiding the team to information sources, checking that all aspects of a client's situation have been considered, checking that follow up work is progressed, that research and campaigns issues are identified and outcomes are recorded 
  • actively supporting each team member to develop their skills and competences, by guiding, demonstrating, encouraging, suggesting, coaching, giving timely & constructive feedback and challenging appropriately 
  • adapting the level of support to individual competence and taking account of the whole team’s needs.
  • managing the practicalities of advice sessions by overseeing and managing all practical issues relating to the session

PRINCIPAL TASKS AND RESPONSIBILITIES 

Supervision 

  • Ensure that all advice given under your supervision conforms to Citizens Advice quality standards and with our systems and procedures. 

  • Supervise advice teams in our main office, at outreach locations and on remote services (e.g. Adviceline) to ensure smooth running of services and client journeys. 

  • Manage drop-in sessions at our main office and at external locations 

  • Identify general training and support needs in paid and voluntary staff under your supervision and feed back into the organisation’s learning and development plan. 

  • Provide timely feedback to paid and voluntary trainee advisers by observing client interviews and reviewing follow-up work 

Quality assurance and training 

  • Working as part of our case review team, conduct case reviews to set rectification action for both paid and voluntary staff to ensure Citizens Advice quality standards are met. 

  • Keep up to date with legislation, case law, policies and procedures, and disseminate updates to paid and voluntary staff through our communications channels. 

Research, campaigns and partnership building 

  • Take part in the organisation’s responses to local research and campaign issues by supporting paid and voluntary staff to collect case studies and statistical data. 

  • Contribute to developing partnerships with other organisations to support our advice work. 

Other duties and responsibilities 

  • Carry out any other tasks that may be within the scope of the post to ensure the effective delivery and development of our service. 

  • Be alert to funding opportunities and contribute to funding bids and proposals. 

  • Demonstrate commitment to the aims and policies of the Citizens Advice service. 

  • Abide by the health and safety guidelines and share responsibility for own safety and that of colleagues. 

PERSON SPECIFICATION 

Essential 

  • Ability to commit to and work within, the aims, principles and policies of the Citizens Advice service and the vision of Citizens Advice Kensington and Chelsea. 

  • If not currently a supervisor, a minimum of two years’ experience and demonstrable ability of delivering good quality generalist advice.

  • Experience of delivering advice across different channels (telephone, in-person, etc.).

  • Understanding of the complex needs of our clients, the ability to empathise, and to deliver advice in a way that meets the client's needs 

  • Ability to prioritise own work, meet deadlines and manage a variety of duties. 

  • Good interpersonal and communication skills, verbally and in writing.

  • Proven ability to build relationships with clients, volunteers, staff and partners. 

  • Experience of working with, managing and developing volunteers. 

Desirable 

  • Familiarity with Citizens Advice’s policies, procedures and systems. 

  • Experience of formally or informally supervising, mentoring and/or guiding colleagues. 

  • Experience in giving debt advice 

Posted by
Kensington and Chelsea Citizens Advice View profile Organisation type Registered Charity Company size 21 - 50
Posted on: 04 August 2025
Closing date: 26 August 2025 at 09:00
Tags: Advice / Information, Campaigns, Policy, Brand, Compliance / Quality, Culture, Delivery, Engagement / Outreach, Information Management, Internal communication, Mentoring / Coaching, Research, Safeguarding

The client requests no contact from agencies or media sales.