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IRIS Recruitment, London (On-site)
£32,000 per year
Posted today
Royal British Legion, City of London (On-site)
£44,181 to £46,272 per annum, pro rata (Inclusive of London Supplement)
Posted 2 days ago
Closing in 2 days
Sustrans, London (Hybrid)
£36,629 per annum (pro rata for part time hours)
Posted 2 weeks ago
Poverty Truth Network, Remote
£50,500 per year
Seeking a dedicated, experienced and enthusiastic operations manager to help make poverty a thing of the past in the UK.
Posted 1 week ago Apply Now
Age UK Richmond, Twickenham (On-site)
£28,000 - £33,000 per year plus 5% pension contribution
Posted 1 week ago
Carers Centre, Tower Hamlets, E1, London (Hybrid)
£31,793 (pro rata)
Be the Change: Lead a Groundbreaking Support Service for Unpaid Carers!
Posted 1 week ago Apply Now
Page 17 of 48
Wandsworth, Greater London (Hybrid) 13.38 miles
Starting salary £36,346 p.a. pro rata with increases up to £40,358 in the first two years
Full-time or part-time (Up to 35 hours per week)
Permanent
Job description

Open to part-time, job-share, and flexible working

Contract type: Permanent
Responsible to: Head of Core Service
Responsible for:

  • Volunteers
  • Paid staff

Location: Our offices in Battersea and Roehampton and outreach locations across the borough of Wandsworth with some home working possible following probation period

About us

We’re a thriving advice organisation that is part of the national Citizens Advice network. Our services are delivered by a team of around 40 paid staff and 60 volunteers. We have a typical annual turnover of £2 million and in addition to our core advice service, funded by Wandsworth Council, we have a range of projects funded by trusts, foundations and our local Integrated Care System.

While we’re proud of the number of residents we support, we know that we can’t meet demand for advice and that marginalised communities don’t always come to established organisations for support. Because of this, we place equal value on improving reach and access through creative collaboration with equity-led organisations, partnership development and capacity building.

Why we need you

We’re recruiting a Service Manager for our Financial Resilience Navigators project and Home Visiting Team. This role will sit within our Management Team and we expect the successful candidate will divide their time roughly equally between the two projects.

As well as contributing to the leadership of the organisation, the key responsibilities of the role include:

  • Leading and supporting teams of staff and volunteers, ensuring they are equipped, trained, and motivated to deliver effective, high-quality client-centred services.
  • Managing and supervising support and advice projects across multiple channels (in-person, outreach, home visiting, online, telephone), ensuring services are accessible to vulnerable client groups.
  • Managing relationships with commissioners and funders, ensuring we meet our contractual obligations and can demonstrate this to our funders.
  • Leading in building and maintaining positive, collaborative partnerships with statutory, voluntary, and community sector agencies and teams.
  • Providing direct advice and ongoing support to clients, maintaining a caseload where appropriate, particularly in complex or high-priority situations.

This role might suit applicants wwith experience of giving advice and supervising advice services, but it also offers opportunities to develop skills and knowledge around Monitoring, Evaluation and Learning, as the Financial Resilience Navigators project is a pilot that will be externally evaluated.

Why you should join us

We’re a dynamic organisation with a culture of quality and innovation. We’re ambitious about delivering advice services that make a real difference to local people and being a great place to work and volunteer. You’ll be part of a diverse and friendly team of staff and volunteers who are passionate about helping the people who need us most. Working with us means seeing yourself and your colleagues have a positive impact on the lives of ordinary people and protecting our communities from hardship, poverty and crisis.

We also believe that investing in and listening to our teams makes us a better organisation. We involve staff and volunteers extensively in the design and delivery of our services, as well as in long-term planning. You’ll benefit from working at an organisation with a strong commitment to professional development and continuous training – we’re proud of our teams and in return offer excellent opportunities for personal development and career growth.

This role is a great opportunity for anyone who wants to develop into a management role as the majority of our managers have an advice background and have progressed up from similar roles.

Our commitment to EDI

We’re passionate about promoting equity, valuing diversity and working inclusively. We welcome applications from all suitably qualified people but particularly people from Black, Asian and Minority Ethnic groups and people with disabilities, as these groups are currently under-represented in our team.

We recognise that generative AI can be a useful tool when applying for a job, but what we’re interested in is your individual motivation, skills, experience and values. To make your application stand out, it’s best to avoid standard AI responses and have your statement reflect your own thoughts and experiences.

Closing date: 10am on Monday 16 June 2025
Interviews: Week beginning 30 June 2025, Battersea Library, SW11 1JB

Posted by
Citizens Advice Wandsworth View profile Organisation type Registered Charity Company size 21 - 50
Posted on: 23 May 2025
Closing date: 16 June 2025 at 10:00
Tags: Advice / Information, Social Care / Development, Project Management, Delivery, Governance / Management