Partnership manager jobs in sutton, surrey

We are recruiting for a member of the Policy and Research team to help provide hard-hitting evidence to deliver our mission for more affordable, greener transport solutions.

• £29,000-£38,000 (dependent on experience level and appropriate seniority), 8 per cent pension, generous annual leave and life insurance
• Full-time, permanent
• Location: Southwark and flexible home working

Campaign for Better Transport is the leading national charity championing the need for integrated, sustainable and affordable transport. This role will play a significant part in our Policy and Research team and will be responsible for developing and evidencing our policy work to underpin our campaigning, influencing and communications.

The successful candidate will have experience in policy research, a good understanding of quantitative and qualitative research, the ability to develop and utilise appropriate research methods and excellent data analysis skills. They will also have an understanding of Westminster, national, regional and local policy development and delivery processes.

We are open to levels of seniority between officer and manager level, and will appoint the most suitable person to the post, depending on experience.

Key responsibilities include:

• Research 
  • Managing and working on research projects that utilise both quantitative and qualitative methods, including drafting and analysing surveys, statistical data analysis, and organising and leading focus groups and expert workshops
  • Drafting written reports, including analysis of the research findings and the policy context, and developing recommendations for policymakers.

• Policy
  • Developing and disseminating the charity’s policy positions based on robust evidence and analysis
  • Managing the delivery of written materials including policy briefings, letters, consultation responses and inquiry submissions.

• External facing 
  • Supporting external communications, including blog writing and acting as a media spokesperson
  • Maintaining effective working relationships and attending meetings with key partners and stakeholders
  • Representing the charity externally at conferences, roundtables and other events.

Person specification

To succeed in this role, you will need:

• An undergraduate qualification (transport, policy or politics related would be a bonus)
• Experience in a similar role (a minimum of one year for the Policy Researcher role, including internships, and three years for the Policy Research Manager role)
• Understanding of quantitative and qualitative research and ability to develop and utilise appropriate research methods 
• Excellent data analysis skills (ability to use data analytical tools desirable)
• Ability to lead workshops and roundtables
• Understanding of Westminster, national, regional and local policy development and delivery processes 
• Understanding of the major issues in sustainable transport (desirable for the Policy Researcher role and essential for the Policy Research Manager role)
• Experience of working effectively with stakeholders from different sectors 
• Ability to communicate complex information clearly 
• Engaging verbal and written communication style tailored for different audiences 
• Confident public speaker and ability to persuade and network effectively
• Ability to work effectively under pressure and meet often competing deadlines
• Strong work planning and prioritisation skills
• Proven ability to work both independently and in a team-oriented, collaborative environment
• Attention to detail and ability to maintain accuracy of communications.

The Youth Endowment Fund

Senior Change Designer - Area Leaders Programme

Reports to: Area Leaders Programme Change Lead

Salary: £52,700

Contract: 2-year fixed term

Location: Central London, Hybrid*

Closing date: Friday 10th October 2025 at 12pm

About the Youth Endowment Fund

We’re here to prevent children and young people becoming involved in violence. We do this by finding out what works and building a movement to put this knowledge into practice.

Last year, 244 people in England and Wales tragically died after being assaulted with a knife. Of these, 32 were children. Every child captured in these numbers is an important member of our community and society has a duty to protect them. Even when violence doesn’t strike directly, we know that the fear of violence has a terrible effect on children’s lives.

The Youth Endowment Fund exists to try and permanently change things. To succeed, we must deeply understand how to reduce the violence that affects young people. We then have to make this information highly relevant and accessible to the people making decisions for vulnerable young people. In practice, this means we need to find out what works and what doesn’t through high quality qualitative and quantitative research into children’s lives. We then must convert this into really accessible content on what works, how delivery organisations (like schools, councils, police forces and more) can change what they do, how the systems have to change. We then need to work with and inspire those making decisions. Together, we believe we can change things permanently for children.

At the heart of this work is our new Area Leaders Programme. It provides support to local councils on what they can do in their towns and cities to change things. To work, the sessions need to be brilliantly designed with great materials and really well delivered. This is where you come in.

About the Area Leaders Programme

The Area Leaders Programme (ALP) brings together local partnerships in a town or a city to better protect children from being drawn into violence. These partnerships often include the police, youth justice services, children’s services, health, education, youth and community organisations.

We aim to do this by supporting areas to develop the five Ps of violence prevention:

• Partnerships: Build strong, accountable partnerships with clear roles, governance, and measurable goals.
• Profile: Understand the local drivers, context, and patterns of serious violence.
• People: Identify the children most at risk and ensure they get the right support at the right time.
• Places: Pinpoint high-risk locations and take action to make them safer.
• Practice: Share and apply best practice consistently across all key agencies.

About the role

As Senior Designer and Facilitator, you’ll play a vital role in shaping how ALP supports local partnerships. You’ll help turn evidence into practical action by designing engaging workshops, tools and resources that help professionals plan and work together more effectively. You will also take a leading role in facilitating active and inspiring workshops.

You’ll work closely with the ALP Change Lead, Senior Manager, our delivery partners and the wider Change team to make sure we’re constantly improving the support we offer.

Key Responsibilities

Design and Delivery

• Design creative, evidence-informed workshop plans and activities.
• Facilitate engaging workshops, both online and in person.
• Create visual tools that make complex ideas clear and easy to understand.
• Incorporate the voices and experiences of young people into ALP workshops.
• Develop and test tools that support areas to map local services, referral pathways and gaps in provision.
• Develop creative approaches to problem solving.

Collaboration and Support

• Work closely with local partnerships to help them identify challenges, opportunities and practical next steps, including creating local action plans.
• Support partnerships to navigate complexity and implement plans in the context of complex systems.
• Work as part of a collaborative, learning-oriented team, helping us continually refine our approach.

Learning and Improvement

• Capture insights from workshops and feed them back into improving the programme.
• Use design thinking to support other parts of YEF’s change work where needed.

Please review the full job description on our website, which includes the 'About You' section.

You must have significant experience in:

• A relevant design discipline, this could be service design, systems design, speculative design, policy design or a similar field.
• Applying design skills to address social purpose and/or inequalities.
• Workshop facilitation with participants from diverse professional backgrounds.

Ideally you will also have this sort of experience (but it’s not necessary to apply):

• A formal qualification in a relevant area of design, or applying design for social purpose, or relevant experience.
• First-hand knowledge of the system that supports highly vulnerable children, particularly those at risk of or involved in violence. You understand the barriers these children face and what it takes to get them the right support.

While it’s not a criterion, we’re especially interested to hear from applicants who have lived experience of youth violence.

It’s also important to us that the people we hire do not discriminate. We believe in being inclusive and giving everyone an equal chance to succeed. Applications are welcome from all regardless of age, sex, gender identity, disability, marriage or civil partnership, pregnancy and maternity, religion or belief, race, sexual orientation, transgender status or social economic background.

Hybrid Working Details

The office is based in Central London. Those living in and around London are expected to be in the office for a minimum of 2 days per week. If you live outside of London and work remotely, you’ll be expected to work from the London office 2 days per month.

As part of our commitment to flexible working we will consider a range of options for the successful applicant. All options can be discussed at the interview stage.

To Apply

To apply, please send a CV, answering the application questions below and complete the monitoring form by clicking on the "Apply for this" button by Friday 10th October 2025 by 12pm.

When applying for this role, please ensure that your cover letter answers the questions below within a maximum of 1000 words. The questions are:

1. How do you think design approaches can help multi-agency practitioners: a) understand evidence and best practice and b) work together to implement evidence-based approaches in complex local systems?
2. Can you give an example of a time that you designed or facilitated a challenging workshop? How did you approach it and what was the outcome?

Interview Process

This will be a one stage interview process. The interview will take place on the week commencing 20th October 2025.

PLEASE NOTE: We do not sponsor work permits and you will be required to provide proof of your eligibility to work in the UK.

Benefits Include

• £1,000 professional development budget annually

• 28 days holiday plus Bank Holidays

• Four half days for volunteering activities

• Employee Assistance Programme – 24hr phone line for free confidential support

• Volunteering days - 4 half days per year

• Death in service - 4 times annual salary

• Flexible hours. Core office hours 10am – 4pm

• Financial support including travel and hardship loans

• Employer contributed pension of 5%

Personal Data

Your personal data will be shared for the purposes of the recruitment exercise. This includes our HR team, interviewers (who may include other partners in the project and independent advisors), relevant team managers and our IT service provider if access to the data is necessary for performance of their roles. We do not share your data with other third parties, unless your application for employment is successful and we make you an offer of employment. We will then share your data with former employers to obtain references for you. We do not transfer your data outside the 

About CARE
CARE International is a global humanitarian organisation leading the fight to end poverty in the world’s most challenging situations. Women and girls are at the centre of our work, because we cannot overcome poverty and inequality until all people have equal rights and opportunities. We know that when a crisis erupts, women are often the first to pick up the pieces, so we work alongside women, so they have the power to make change where it’s needed most. Founded in 1945, CARE currently works in over 100 countries and last year alone reached 53.4 million people through nearly 1,500 projects.

Why work for CARE International UK?
This is a unique opportunity to build and lead a brand-new major giving programme at CARE International UK. Reporting into the Director of Fundraising and Comms, you’ll be shaping something from the ground up, with strong organisational backing and the support you need to succeed. We already have a promising pool of potential supporters identified, and you’ll have the freedom and autonomy to test approaches to create something transformational and lasting.

About you
You’ll be a relationship builder first and foremost — someone who thrives on making meaningful connections and inspiring people to give. While major giving experience is a plus, we also welcome candidates from other fundraising with strong transferable relationship fundraising skills. What matters most is your ability to connect with people, your drive to build something new, and your mix of excellent strategic thinking paired with a willingness to get stuck in.

We are open to part-time working and job shares, as well as flexible about managing time in the office around your own personal circumstances.

About the role
You will launch and lead our major giving fundraising, with the scope to design and implement a strategy that secures five and six figure gifts, while also embedding the systems and practices that underpin a sustainable programme. You’ll have access to the CEO and Board of Trustees, and we’ll also tailor a package of support around you to ensure you can thrive and grow alongside the programme you’ll build.

Initial targets are achievable and grounded in our current situation, and there is room for these to grow ambitiously. This is your chance to launch a programme that will be vital to CARE’s mission, with the scope to shape it around what inspires and motivates you. Along the way, you’ll develop rewarding two-way relationships with our supporters, bringing them closer to the impact they are making for women and communities worldwide.

Safeguarding
CARE International UK has a zero-tolerance approach to any abuse to, sexual harassment of or exploitation of, a vulnerable adult or child by any of our staff, representatives or partners. CARE International UK expects all staff to share this commitment through our Safeguarding Policy and our Code of Conduct. They are responsible for ensuring they understand and work within the remit of these policies throughout their time at CARE International UK.

Safeguarding our beneficiaries is our top priority in everything we do, including recruitment. All offers of employment at CARE International UK are subject to:
• Satisfactory references. CARE International UK participates in the Inter Agency Misconduct Disclosure Scheme.  In line with this Scheme, we will request information from successful applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment. 
• Appropriate criminal record checks (including a Bridger check).
By submitting an application, the applicant confirms his/her understanding of these recruitment procedures.

Equality and Diversity
We are committed to Equality and value Diversity. We are a Disability Confident Employer and particularly welcome applications from disabled people. We guarantee interviews to disabled applicants who meet the essential criteria for the role (see person specification). If you require the candidate brief or need to submit your application in an alternative format, because of a disability, please contact the HR Team (email provided on the advert on our website).

We also encourage people from Black, Asian or Minority Ethnic (BAME) backgrounds or LGBT+ to apply for roles at CARE International UK.

Please note that in compliance with the Immigration, Asylum and Nationality Act 2006, all job offers at Care International UK are conditional on eligibility to work in the UK.

SEL Mind are working in partnership with South London and Maudsley (SLaM) NHS Foundation Trust to deliver the Primary Care & Community Mental Health Service, supporting people in Lewisham with their mental health and wellbeing. The service brings together the expertise of local primary, secondary and voluntary sector mental health care providers with the aim of providing flexible, holistic and integrated services for adults with mental health problems.

We have an exciting opportunity for a Service Manager to join our team in Lewisham. The role will take a leading position in the development and delivery of the Primary Care Mental Health Team, with responsibility for operational management of the service, support of team members, and building strong partnerships with SLaM, key stakeholders and line management.

This is a pivotal role for someone with strong leadership skills and a passion for driving forward innovative and person-centred mental health support within primary and secondary care. The role requires strong communication skills and includes responsibility for dealing with safeguarding situations and risk management. Accurate record-keeping and outcome monitoring are essential.

Successful applicants will be expected to undergo an Enhanced Level Disclosure and Barring Service check.

Closing date: Sunday 28th September (11:59pm)

Likely interview date: Week beginning 6th October

We encourage early applications as we reserve the right to close the vacancy early if we receive a high number of applications.

About Us

SEL Mind supports people with mental health problems and dementia in the boroughs of Bromley, Greenwich, Lambeth, Lewisham and Southwark. We are proud of our diverse workforce and know that our organisation is made stronger by the variety of backgrounds, experience, and ideas within it. We promote a culture of inclusion and representation, and are working hard to build a workforce that even better reflects the communities we support.

SEL Mind is somewhere that you can be your authentic self without fear of discrimination on the grounds of ethnicity, sexual orientation, disability, neurodivergence, gender, age, lived experience of mental health problems or anything else that’s part of who you are.

Read more about staff benefits and why staff love working here on our website.

The Youth Endowment Fund

Assistant Director of Public Affairs and Partnerships

Reports to: Director of Change, with significant engagement with Director of Public Affairs and Comms and CEO

Salary: £75,500 per annum

Location:  Central London or Hybrid

Contract: 2-year fixed term – potential to extend. Open to 0.8 FTE for the right candidate

Closing date: Friday 26th September by 12pm

About the Youth Endowment Fund

We’re here to prevent children and young people becoming involved in violence. We do this by finding out what works and building a movement to put this knowledge into practice.

Last year, 244 people in England and Wales tragically died after being assaulted with a knife. Of these, 32 were children. Every child captured in these numbers is an important member of our community and society has a duty to protect them. Even when violence doesn’t strike directly, we know that the fear of violence has a terrible effect on children’s lives.

The Youth Endowment Fund exists to try and permanently change things. To succeed, we must build an exceptional body of knowledge about violence affecting young people and how we reduce it. This knowledge has to be both rigorous and highly relevant to those making decisions about how to support vulnerable young people. We need to find out what works and what doesn’t through evidence synthesis, data analysis and qualitative research into children’s lives. We need to convert this into highly accessible content on what works, how delivery organisations need to change their practice and how the systems they operate in need to be reformed. We then need to work with the right people that can make change happen, across systems, policies and practice, to have a real impact on reducing violence affecting children’s lives.

We can’t do this alone, we have to build and maintain brilliant partnerships across government, with other funders and with wider society. We are looking for an exceptional individual to lead on this work. We also need to have an eye for the future. Our present endowment must be spent down by April 2029. We need someone who can lead on planning for the future.

Key responsibilities

You ensure that we:

· Are ready for the future: Born with a ten-year endowment, the YEF has become the leading authoritative voice on how to reduce violence affecting children. We must spend down this endowment by April 2029, so need to start thinking about after this date. You will lead on ensuring we have a great plan for post 2029. You will spot the best opportunities, assess them and, over time, take them. This includes both building great external relationships and also ensuring there’s a clearly articulated, inspiring narrative – filled with facts, examples and case studies - of what has been delivered to date and what needs to happen between 2029 and 2039 to double down on our mission. To do this, you will orchestrate the expertise and knowledge of colleagues across the organisation – ensuring that what you need comes together perfectly.

· Build and maintain great relationships across government: We have an increasingly large number of relationships across government – providing advice and support on what works to prevent violence. You will be ready to offer advice to colleagues on those relationships where needed. You will build new relationships and maintain them where they are needed so we are ready for the future. You will be really well organised too ensuring that internal colleagues know which relationships they own and making sure that key regular meetings are in place. We have a simple process that tracks these relationships; you will make this process work well for us – with minimum bureaucracy and maximum effectiveness. You will also provide help and advice and coaching as YEF colleagues think through how best to get system changes to happen that will ultimately reduce violence.

· Build great relationships with other organisations that will be key to the future: As the lead organisation on reducing violence affecting young people, we increasingly receive and see a host of opportunities to partner with other organisations including funders on projects, co-funding and research. You will support this work – leading on relationships that are essential in making us ready for the future. You will spot the opportunity, build relationships, bring in other YEF colleagues, pull together key information, write brilliant documents where needed, win others over. In short, you will make great things happen.

As a senior member of staff in the organisation you also:

• Lead on culture: Build and maintain a culture where it is natural to perform well and support colleagues brilliantly.
• Deliver on strategy: Contribute to setting the strategy, delivering results, and building and modelling the culture that we need to succeed.

About you

You are this sort of person:

· You make things happen. You’re organised, delivery-focused, and produce high-quality work, even under pressure. You work independently and to a high standard. You are quick at really understanding something so you can make good decisions quite fast. You put plans together and make them happen. Wherever you work, people think of you as someone who makes things happen. You do it in a generous, kind way that means people are feel delighted to see you succeeding, never trampled upon.

· You like bringing order and clarity to a big project that involves lots of people. You are at home bringing order to a big project: working out who is going to do what by when, having a regular steering group to ensure progress, keeping everyone on side and delivering a great result at the end.

· You understand how government works – as in really understand. You understand the nuance of how decisions are made within government. You understand that there is no such thing as ‘the department’s position’ (instead there are different views competing) and that while some decisions are very rational, some are more about personalities and politics. You find the process of how decisions get made within government departments, and with Number 10 and the Treasury, fascinating.

· You are fantastic at spotting how to get something done in Whitehall or Westminster. You are really good at thinking about how to make change happen. To some, Westminster and Whitehall can seem like a blob but you are brilliant at spotting how to make change happen there. You can think through the intricacies of who to get onside, who to get advice from, who to persuade and how to get the job done. You have a track record of doing this.

· You write really well. The idea of writing one or two pivotally important longer documents (30-40 pages) for the organisation that makes the case for something and pulls in content from lots of colleagues, synthesising and making it all fit together sounds interesting. You know – from experience – that you would be good at it.

· You win people over. People tend to warm to you and respect you. You easily build good relationships with both very senior and very junior people. You can be at ease talking to a senior politician or a 15 year old. It is important to you to be humble. You acknowledge how much you don't know as well as how much you do.

· You are great at building lasting partnerships with other organisations. You have experience of building partnerships or collaborations with other organisations, winning them over, doing conflict well when you need to, communicating clearly so that the work gets done and people feel as good as possible about it.

· You are a team player. You work brilliantly in a team. You are not motivated by being the individual winner. You want the team as a whole to succeed. You enjoy coaching other people so that they perform excellently in a meeting. You are not possessive of your contacts. You don’t care who gets the credit as long as things get done. You like the idea of being part of a small, well-motivated team and are ok with the downside of this – that we don’t have a lot of junior admin staff to do the jobs we like less.

· You think and communicate really well from the big picture to practical reality. You’re a strategic thinker who can see the big picture without losing sight of the detail.  You find it quite easy to summarise in a few sentences, a few pages or a few words a complex argument or case. Whether speaking or writing, you break down complicated concepts in ways that make sense to different audiences – without oversimplifying. You bring clarity where others bring jargon.

· You care about our mission. You can be easily motivated to do work to prevent violence. This is something that matters to you. You believe in getting people to do things that are most likely to save lives, rather than just things that sound good.

· You’re committed to equity, diversity, and inclusion. Not just in theory – but in how you work, who you listen to, and what you prioritise.

While it’s not a criterion, we are especially interested to hear from applicants who have lived experience of violence affecting young people.

It’s also important to us that the people we hire do not discriminate. We believe in being inclusive and giving everyone an equal chance to succeed. Applications are welcome from all regardless of age, sex, gender identity, disability, marriage or civil partnership, pregnancy and maternity, religion or belief, race, sexual orientation, transgender status or social economic background. 

Secondments

We are open to candidates that would prefer to join us on a 2-year secondment or career break. Secondment candidate should ensure that their current organisation is in support of this in principle, all candidates will go through the full interview process. Candidates should state clearly in their covering letter if they would like to join us as secondee.

Hybrid Working Details

The office is based in Central London. Those living in and around London are expected to be in the office for a minimum of 2 days per week. If you live outside of London and work remotely, you’ll be expected to work from the London office 2 days per month.

As part of our commitment to flexible working we will consider a range of options for the successful applicant. All options can be discussed at the interview stage.

To Apply

To apply, please send a CV and cover letter, and complete the monitoring form click on "Apply for this" button by Friday 26th September 2025.

When applying for this role, please ensure that your cover letter can answer, within a maximum of 1000 words (there is no need to be this long though) the following questions:

1. Tell us in two paragraphs about something you made happen. We are keen to find someone who is good at be a self-starter, organised and finding the way to make something happen. Tell us what you were trying to get done, how you organised the task and how you made it happen.

2. Summarise in one or two paragraphs your experience of working with or in central government. We are keen to find someone who knows how decisions are made in government and has seen them being made.

3. Tell in two paragraphs about someone or an organisation you won over or built a good relationship with.Tell us how you went about it. We are keen to find someone who quite easily builds good relationships with other organisations.

Interview Process

This will be a two-stage interview process. The first stage interviews will take place in the week commencing 13th October 2025. Second stage interviews are currently scheduled for the week commencing 20th October 2025

PLEASE NOTE: We do not sponsor work permits and you will be required to provide proof of your eligibility to work in the UK.

Benefits Include

· £1,000 professional development budget annually

· 28 days holiday – 3 of which are taken between Christmas and New Years - plus Bank Holidays

· Employee Assistance Programme – 24hr phone line for free confidential support

· Volunteering days - 4 half days per year

· Death in service - 4 times annual salary

· Flexible hours. Core office hours 10am – 4pm

· Financial support including travel and hardship loans

· Employer contributed pension of 5%.

Personal Data 

Your personal data will be shared for the purposes of the recruitment exercise. This includes our HR team, interviewers (who may include other partners in the project and independent advisors), relevant team managers and our IT service provider if access to the data is necessary for performance of their roles. We do not share your data with other third parties, unless your application for employment is successful and we make you an offer of employment. We will then share your data with former employers to obtain references for you. We do not transfer your data outside the European Economic Area.   

Salary                          £38,000 - £40,000 per annum - subject to skills and experience 

Hours of work             37.5 hours a week over five days

Base                            Hybrid working for the foreseeable future, with attendance in the office

                                      two days a week, including one day being a Thursday at our central office:

                                          · Pears Building, Pond Street, London, NW3 2PP

                                     Other office days may be worked from our other sites at:

                                         · Barnet Hospital, Wellhouse Lane, Barnet, EN5 3DJ

                                         · Chase Farm Hospital, 127 The Ridgeway, Enfield, EN2 8JL

The role

The philanthropy manager will report to the senior philanthropy manager.

We are seeking a creative and driven philanthropy manager to join our team on a permanent basis. Working alongside members of the wider team, you will help deliver the best possible experience to some of the charity’s most committed donors through a mixture of bespoke events, personalised communications, and recognition opportunities across our hospital sites.

Specifically, this role will lead the team’s efforts in securing four and five-figure gifts and stewarding donors with a gold-standard experience that ensures continued support for the Royal Free Charity.

You will play an important role within our philanthropy & capital campaign team, helping to build relationships, and increase income, in a pivotal year for the charity. The role will offer significant scope for development, giving you the opportunity to grow your relationship-building, communication, and project management skills in a supportive, ambitious, and high-performing team.

The team

Our dynamic fundraising department generated £4.5m through donations in 2023/24, and we are now preparing for an ambitious multi-million-pound campaign in support of a ground-breaking cancer centre on the site of the Royal Free Hospital.

We pride ourselves on being a supporter focused and agile function, working at the heart of the charity to deliver impact for patients and staff across our hospitals.

Responsible for attracting and retaining donors, and delivering an outstanding supporter experience, the fundraising department comprises two teams which work closely together to achieve our shared objectives:

· Our philanthropy & campaigns team builds relationships with individual philanthropists, trusts, foundations, corporate organisations and intermediaries, giving or facilitating donations of £10,000 or more to the charity each year. They lead major appeal activity for the charity, currently focused on our forthcoming cancer campaign, and special events to support these activities.

· Our public fundraising team harnesses the support and energy of individuals and groups, helping them to give back in the way that works for them. This includes committed giving, in memory support, gifts in wills, and fundraising events and challenges.

· Our database and supporter care colleagues underpin and support the entire department.

Organisation

The Royal Free Charity stands at the threshold of its most important period of development.

Our vision is for everyone served by the Royal Free London NHS Foundation Trust (RFL) to have access to world-leading healthcare, delivered by a thriving workforce, and driven by medical research that has a global impact. We support the 17,000 staff of the RFL and their two million patients across Barnet, Chase Farm, North Mid and Royal Free hospitals and more than 30 NHS services.

Through the services we provide, and the programmes and equipment we fund, we make a profound and immediate difference to patients’ experiences of care.

The recruitment process

To apply for this post please send  your:

• CV (please include your last employer and dates of employment)
•  Cover letter addressing how you meet the criteria set out in the job description and person specification,

Please note, that applications submitted without a cover letter may not be considered for this role.

Closing date for application: Monday 29 September 2025, 9 am

First stage interview date: Wednesday 15 October 2025

Second stage interview date: Wednesday 22 October 2025

Please kindly note that we may close the job advert before the closing date if we receive a large volume of applications.

• You must be eligible to work in the UK

We are happy to consider any reasonable adjustments that candidates may require during the recruitment process. 

As an equal opportunities’ employer, the Royal Free Charity is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.

We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join the Royal Free Charity and act in line with our values of dedication, innovation, partnership, energy and respect.

Benefits:

Core benefits

· 25 days of paid holiday, plus three-day office closure rest period between Christmas and New Year, and UK bank holidays. This increases to 30 days leave after five completed years of continuous employment (all leave is pro rata for part time employees).

· A contributory pension scheme, where we match your 4% contribution towards your pension. If you choose to increase your payments into your pension scheme, we’ll match your contribution up to 9%.

· A sick pay package that offers one month’s full pay and one month’s half pay in any 12-month period if you’ve been with us for less than two years. This rises to two months’ full pay and two months’ half pay in any 12-month period after two years of continuous employment.

· Occupational maternity pay and paternity pay packages that provide more generous support than statutory pay alone.

· A flexible working policy to support our employees’ work/life balance.

Support for your financial wellbeing

As a member of the Royal Free family, you’ll be entitled to benefit from:

· Expert financial advice from our financial partner, the London Credit Union

· Savings on purchases with the Blue Light Card

· Our Death in Service benefit

Support for your health and wellbeing

· Subsidised gym, pool and classes at our Rec Club in Hampstead

· Secure bicycle parking and shower facilities at our Hampstead site

· Fortnightly guided meditation

· Free massage therapy from our complementary therapy team

· Menopause peer support group

· Employee Assistance Programme offering 24-hour access to free confidential advice and support on work and personal issues.

The Choir with No Name London – Choir Manager
Part time (20 hours per week)

£35,057.32 (pro rata)
One-year fixed term with possibility of extension

About us:

The Choir with No Name runs choirs and builds joyful singing communities with people impacted by homelessness and marginalisation, around the UK. We currently have choirs in Birmingham, Liverpool, London, Brighton, Coventry, Cardiff and Sheffield.

We were founded on the premise that singing makes you feel good - it helps you to build confidence, skills and genuine, long-lasting friendships. Our choir members are people who have experienced homelessness, or who are going through a tough time in their lives. Our choirs are a supportive, safe space for people to be among friends, where they can experience the joy of singing together, have fun, build confidence and skills, and feel more able to tackle life's other challenges, such as securing housing or finding work.

What we do is simple: our choirs meet once a week for a cuppa and a catch up, we then sing our hearts out for an hour and a half and sit down together afterwards for a hot meal cooked by volunteers.

We perform regularly at a whole load of different places, including local homeless hostels, community festivals and world-class venues, such as the Cadogan Hall and Brighton Dome. Gigs are a highlight for everyone at the Choir with No Name, offering members something to work towards together and feel proud of, showcasing their many talents to the world. The thrill of performing in front of appreciative audiences in inspirational venues can instil a sense of purpose and self-worth that may have been lost along the way.

We also deliver community projects for people at risk of homelessness, or who are experiencing related issues (such as mental health challenges, drug and alcohol addiction, refugees and asylum seekers) in each of the cities where we work, motivated by a desire to share the joy of singing with as many people experiencing isolation and marginalisation as possible, and hopefully recruit a few more choir members along the way!

About the role:

We are looking for a highly motivated and creative manager for our London choir involving people impacted by homelessness. You’ll be part of a supportive team at CWNN and will work closely with our choir director to deliver fun, inclusive, welcoming rehearsals and gigs throughout the year.

This is an exciting and varied role working with our choir members and volunteers to support the safe running of weekly rehearsals, as well as delivering regular gigs and outreach workshops across London (and beyond!).  You will need to be available to attend Monday night rehearsals in Stoke Newington London and have an understanding of working with people who have experienced complex trauma. We are looking for someone with impeccable organisational skills and the ability to multitask, as well the ability to take a creative approach to delivering inclusive group activities. Experience in volunteer and project/event management is desirable, as is a love of music and an understanding of the positive impact of singing together.

If you think you have the skills and drive to successfully manage our fabulous London choir, then get in touch!

The closing date for applications is Monday 22nd September at 9am

Job Title: EDI (Equity, Diversity & Inclusion) Development Manager

Reporting To: Executive Director of Services 

Staff Responsibility: Facilitators and Co-Facilitators (Bank staff)

Salary: £45,000 per annum

Hours: 35 hours per week

Contract: One year, with extension if successful

Location: Hybrid with currently one day in the office in Kings Cross N1 9LG

DBS: This post is subject to an enhanced criminal record check under the arrangements established by the Disclosure and Barring Service.

Context of job

AFK is a national charity creating opportunities for children and young people who are disabled or neurodiverse, to increase their independence, reach their individual potential and remove the barriers they face. Our vision is a world where there are no barriers to independence for children and young people who are disabled or neurodiverse. As part of this we provide bespoke employment skills training and organise work experience across North London.  

At a national level, we provide mobility equipment not available on the NHS for disabled children and young people up to the age of 25.

Overall Job Purpose

As part of the Service Delivery Team, you will take operational responsibility for managing and developing the delivery of Equity, Diversity & Inclusion (EDI) training programmes. You will ensure that corporate and charitable organisations are equipped with practical tools to build inclusive workplace cultures and create accessible career opportunities for young people with additional needs.

In this hands-on role, you will coordinate consultancy projects from start to finish - overseeing scheduling, delivery, marketing, and evaluation - to maintain high standards and meet income targets. Your work will directly support AFK’s mission to create a fairer, more equitable society for people with additional needs.

You will work closely with AFK’s Co-Facilitators - each bringing valuable lived experience - to ensure all EDI training is authentic, relevant, and informed by their expertise.

Working Conditions

The post is 35 hours a week, normally 9:00am to 5:00pm, Monday to Friday. The post holder may be expected to work some evenings and weekends as required by the job.

28 days annual leave will be given in addition to public holidays.

There is a TOIL policy.

Working Relationships

Provide direct line management to EDI Facilitators and Co-Facilitators.

Build and sustain strong relationships with HR Managers, Inclusion Leads, and equivalent roles within client organisations.

Collaborate daily with the CEO, Executive Director of Services, the Director of Finance and Corporate Services, and Corporate Partnerships Managers.

Principal Responsibilities

Service Development

· Collaborate with the CEO, Executive Director of Services to identify and develop new opportunities for chargeable training services.

· Hold overall management responsibility for the EDI Programme, including its team of Facilitators and Co-Facilitators.

· Advance the organisation’s co-production target by working with the youth leadership group, and with other Service Delivery Managers.

· Lead the ongoing development of AFK’s training offer, ensuring a diverse range of services that promote workplace inclusion and equity for people with additional needs.

Business Development

· Collaborate with the CEO, Executive Director of Services and Fundraising Team to identify marketing opportunities for AFK services supporting voluntary and community groups.

· Ensure all training and consultancy is delivered to the highest standards, reflecting best practice and compliance with current legislation and regulations.

· Work closely with employers and Service Delivery colleagues to create meaningful opportunities for young people with additional needs to gain experience, develop skills, and pursue their aspirations.

· Proactively identify and apply for commissioned opportunities with London local authorities.

General

· Uphold AFK’s Safeguarding Policy and contribute to creating a safe environment for young people.

· Prepare and present regular progress reports to the CEO, Executive Director of Services, the Board of Trustees, and other relevant stakeholders.

· Carry out any other duties as required by senior management team.

Role Overview:
The Talent Set is delighted to partner with a dynamic health charity seeking a Corporate Partnerships Consultant for 2 days a week, initially for 3 months. This role offers a unique opportunity to establish and grow new corporate relationships, contributing to long-term income streams that will support vital work. The position is ideal for someone eager to develop strategic partnerships in a flexible, project-focused environment.

Key Responsibilities:

• Develop and execute strategies to attract and engage corporate partners.
• Identify new corporate partnership opportunities aligned with organisational goals.
• Manage and nurture relationships with corporate stakeholders to secure funding and sponsorship.
• Collaborate with internal teams to create compelling proposals and pitches.
• Monitor fundraising performance and report on impact and progress.
• Support or lead project work related to CRM upgrades and partnership campaigns.
• Participate in occasional team meetings, with flexibility for remote work and occasional travel.

Person Specification:

• Proven experience in corporate fundraising or partnership development.
• Strong networking and relationship-building skills.
• Strategic thinker with the ability to plan long-term engagement strategies.
• Comfortable working independently and managing multiple projects simultaneously.
• Excellent communication skills, both written and verbal.
• Ability to adapt to organisational change and work within evolving structures.
• Self-motivated with a proactive approach and good organisational skills.

What’s on Offer:
Day rate: £288 per day PAYE or £340 per day Umbrella

How to Apply:
To apply, please submit your CV demonstrating your suitability for this role by clicking the "apply now" button (please do not apply via email). We aim to get back to all successful candidates within 48 working hours.

Commitment to Diversity:
The Talent Set are committed to diverse and inclusive recruitment practices, ensuring equal opportunities for all applicants regardless of race, sexual orientation, disability, age, or gender. We actively encourage applications from a wide range of backgrounds and are always happy to make reasonable adjustments to ensure a fair recruitment process.

The National Youth Orchestra is the UK’s leading organisation championing orchestral music as a powerful agent for teenage development.

We activate teenagers’ confidence, optimism and skills to play their part in the world today, through performing and sharing extraordinary music.

We are looking for a Youth Support Manager to deliver outstanding pastoral support and safeguarding across NYO’s national programme. This role is central to ensuring that young people feel happy, listened to and secure while participating in NYO activities. It combines practical management, team leadership and youth-centred insight to embed NYO’s ethos into every aspect of delivery.

Working closely with the Head of Youth Development, you will manage the freelance Support Team and lead the Youth Support Co-ordinator, ensuring that safeguarding, welfare and inclusion are implemented consistently. You’ll be confident handling conversations with teenagers and their parents/carers, managing sensitive information, and coordinating logistics in a busy residential environment. You’ll also deputise for the Head of Youth Development when required, leading operational briefings and representing the team in cross-programme conversations.

This is an exciting opportunity to play a key role in supporting young people’s wellbeing and development through music. You’ll work closely with colleagues across planning, programmes and operations, and be a visible and responsive point of contact for young people and staff on the ground.

At the National Youth Orchestra, you'll work as part of a supportive, friendly, and adventurous staff team. Learning and personal growth are intrinsic to every role.

Our offices near Holborn in central London are a hive of activity, a space for collaboration and ideas. Hybrid working is standard for most roles, with a flexible and supportive culture. NYO offers a season ticket loan scheme, cycle-to-work scheme, health cash plan, retail and entertainment discounts, and a 24/7 counselling and support helpline.

Visit our website to find out more and apply

Deadline for applications: 10am, Monday 29 September 2025

Job Purpose:Lead and manage the day-to-day operations of the Family Centre provision to support families with children and young people aged 0-19 years (up to 25 years with disabilities and additional needs) that are identified as the most need of support or have emerging needs.

Main Responsibilities:

•  Management of the implementation of the Surrey County Council Families First specification for Family Centres and Family Resilience Support provision.
•  To monitor the Manager’s in-tray, triage referrals, ensure contact with families providing management oversight and comply with all elements of Early Help Module (EHM) Practice standards for Child Records – Family Centres and Family Support Programme guidance.
•  With the Family and Youth Manager to devise and review the service delivery plan including emerging needs groups and partnership working with HomeStart East Surrey and other agencies.
•  Use Tableau data and Outcome tools to plan service delivery.
•  Show evidence of the impact of the support that is provided and record this on Early Help Management System (EHM), Outcome Stars and other systems as appropriate.
• Work with the Head of Finance, Head of CYP and the Youth & Family Service Manager to manage the budgets of the Family Centre and consider other sources of revenue.
• Manage Senior / Family Support Workers, Admin and other associated staff within the Family Centre and Family Support provision providing regular line management supervision, annual appraisals, and case supervisions.

Annual leave:Five weeks plus bank holidays (pro-rata for part time workers) Holidays increase after two years’ service to a maximum of six weeks after six years’ service.(pro-rata for part time workers)

The holiday year runs from 1April to 31 March each year.

Benefits:

Free Gym Membership: The post holder will be entitled to free use of the YMCA East Surrey fitness centre in Redhill and half price YMCA childcare for dependents.

Free Parking : There is free parking available at all our delivery site. YMCA East Surrey also operates a Bike to Work Scheme.

Pension Scheme: There is a YMCA East Surrey pension scheme - details available on request.

Purpose

The Case Manager will strive to make contact and work on a one-to-one basis with perpetrators whose victims have been identified as high risk at MARAC to pro- actively secure engagement, influence attitudinal and behavioural change and link to complementary services. To do this, the Case Manager will work with existing agencies in each pilot site to design a co-ordinated, strategic individual intervention plan to address identified needs and risks and promote understanding of the impact of abusive behaviours. Throughout the intervention the Case Manager will work closely with the IDVA service to review risk, develop safety plans and improve outcomes for all parties involved.

The Case Manager will be responsible over the long term for delivering outcomes, to achieve behaviour change with each service user.

Responsibilities
Interagency work

• Work to embed the Case Manager role into multi-agency responses to domestic abuse in the area.
• Effective understanding and implementation of institutional advocacy by pro- socially challenging partner agencies, acknowledging best practice and striving for change to benefit the individual, the service and the sector.
• Support other professionals in responding to service users in a way that is coterminous with the aims and ethos of the Drive Project.
• Working closely with other professionals to ensure that risk management and safeguarding duties are effectively met.
• Develop and maintain effective partnership working with statutory, private and voluntary agencies to address the issue of domestic abuse.
• Represent the service at operational multi-agency meetings, feeding back initiatives and outcomes to the team and contributing to the evaluation of the quality of activities these services offer.
• Provide a single point of proactive and regular contact for a range of professionals involved in the case of the service user.
• Be flexible and willing to work in all types of environments.

Case management

• Comply with child protection and information sharing policies, ensuring that service users and colleagues understand and comply with the service’s safeguarding framework.
• Manage a case load focusing on high risk perpetrators of domestic abuse to provide an assertive, medium to long term service, based on thorough assessment and individual support planning that adopts the principles of both ‘Support (change) or/and Disrupt (continued offending) concept.
• Contribute to regular service reviews which include monitoring data, evaluations, intake and output policy, and practice and workload reviews for the whole service.
• Attend monthly case management meeting with the Service Manager.
• Attend clinical supervision.
• Take appropriate steps to protect where there is an imminent risk to another person.

Recording and administration

• Ensure that case files and records are accurate and complete; and are kept and in compliance with Data Protection Act requirements.
• To enter all the required information into the Drive project electronic case management system to enable tracking of service user change, multi-agency working and risk management.
• Weekly maintenance and accurate and secure audit trail of all relevant communication.
• Comply with the data protection and information sharing protocols that Drive has agreed to.

Direct work with service users

• Maintain a proactive response to service users, continuously providing positive options for behaviour change throughout the service users time in the Drive project.
• Use combination of motivational work, relationship building and a broad range of therapeutic skills to engage service users to address their abusive behaviour.
• Motivate and support service users to address the broad range of needs that may contribute to the risk that they pose to others or act as barrier for them in addressing that risk. e.g. housing, substance use etc.
• To ensure that service users understand that the community and Drive project will ensure that they are accountable for continued use of abuse and abusive behaviour towards others.
• Ensure that there is a consistent delivery of services to the identified perpetrators of domestic abuse, including comprehensive risk assessment, support planning, referrals to other agencies and MARACs.
• Develop strategies that will disrupt the continued risk posed by service users
• Undertake assessment of risk, needs and attitudes to inform the individual service user’s intervention plan.
• Ensure that risk assessment and risk management procedures are followed at all times.
• Respect and value the diversity of the community in which the service works in, providing a service that recognises the diverse needs of service users and their families.
• Work closely with the IDVAs’ supporting the partners, ex-partners and new partners, and family members of service users in management risk and developing intervention plans, as set out in the Drive Manual.
• The welfare and safety of children and young people is paramount, considered in every aspect of your work, addressing parenting needs where appropriate and taking action to safeguard children.

General

• Remain up-to-date and compliant with all relevant legislation connected to your work, including organisational procedures, policies and professional codes of conduct and practice guidance, in order to uphold standards of best practice.
• Represent the service at local events; deliver training and presentations as required.
• Feed into the learning process via the Service to improve services to perpetrators of domestic abuse ensuring that the experiences of service users and other agencies inform this process.
• Be confident to evidence reflective practice in all aspects of work sharing learning.
• Be committed to reviewing individual and team practice and undertake regular training.
• Act with integrity and respect when interacting with service users, employees, agencies and individuals.
• Competent in defensible decision making, recording and being held accountable.
• Show initiative in tackling issues within the service and in relation to other agencies.
• Act as a champion for the implementation of the pilot programme in your area.
• Hold a full driving license, have access to a car and be able to travel across the pilot area as required.
• Partake in evening and weekend work as required.

Person Specification

Experience: Essential

• Direct work with vulnerable service users.
• Working within a public protection/ safeguarding multi-agency setting .e.g. Child protection, vulnerable adults, MARAC, MAPPA.
• In managing safeguarding issues and procedures.
• Writing and presenting information formally and informally, to a range of audiences.
• Working within legislative frameworks and using this application to develop, influence and encourage partnership working.
• Working within conflict management continuum.
• Evidence of keeping reliable and timely reporting and meeting deadlines.

Experience: Desirable

• Work with victims and or perpetrators of domestic abuse.
• Work with service users with complex needs and/or challenging behaviour.
• Working with service users with diagnosed mental health issues.
• Working with service users with substance misuse.
• Work with young people aged 16-25 years.
• Of using pro-social modelling and motivational interviewing in practice.

Knowledge and Understanding:

• Have an excellent understanding of domestic abuse, including the impact on victims and their children, and the legal and practical remedies available.
• An understanding of public protection arrangements, the provision of policing, child protection, health and social care, housing support and of multi-agency/partnership working.
• Have a good knowledge of effective ways of working/engaging with perpetrators of domestic abuse.
• Have a thorough understanding of IDVA work including risk assessment, risk management and comprehensive safety planning.
• Have theoretical and procedural knowledge of other services involved in the response to domestic abuse.
• Understand multi-agency partnerships in relation to domestic abuse.
• An understanding of the MARAC process at an operational level.
• Understanding of the child protection system.

Skills:

• Ability and willingness to work independently and as part of a team.
• Good relationship management with regard to multi-agency work that incorporates sensitivity, responsiveness and attention to the promotion of congruent and effective partnership working.
• IT skills, including use of Microsoft Office.
• Hold a relevant degree, a vocational qualification or equivalent experience.
• Support and guide your service users, and have excellent advisory, negotiation & persuasive skills.
• Empathy
• Have excellent conflict and crisis management skills and the ability to deal with stressful and difficult situations.
• Have excellent interpersonal skills.
• Ability to lead and facilitate discussions to achieve a positive outcome
• Excellent networking skills and the ability to develop strong working relationships with other agencies.
• Reflection and self-awareness.

Attributes:

• Have confidence in their own ability to make decisions.
• An ability to work collaboratively as part of a team; whilst also having the initiative to work independently as necessary.
• Excellent communication skills (both written and oral).
• Belief in perpetrator behaviour change.
• A comprehensive understanding of risk.
• Range of experience in domestic abuse sector.
• Capacity to manage raw emotions including conflict, challenge and trauma.
• Proactive and self-motivated.

To apply, please submit your cv and a cover letter outlining the experience and skills you bring to the Drive Case Manager role and explaining why you are interested in this position.

Assistant Manager – Surbiton (Part Time)

Job description and person specification

Imagine being told that you, or someone you love, is losing their sight. In that moment, two profound questions demand urgent answers:

· Can this be stopped?

· How will I live my life?

Currently, research into preventing and treating sight loss is chronically underfunded, receiving a mere 1.2% of publicly funded health research grants: people who are blind or vision impaired are three times more likely to experience loneliness and isolation than the general population.

We find and fund the brilliant minds and bright ideas that put change in sight. Our researchers are at the forefront, making breakthroughs and discoveries that will prevent, treat and cure eye disease. The partnerships we build and initiatives we support are changing life for blind and vision impaired people.

We are Fight for Sight: we won’t stop until we: Save Sight. Change Lives.

We have a clear ambition and have the support of well-respected and highly engaged ambassadors. We are now looking for experienced, committed, and creative individuals to join our dynamic team to help realise a new five-year growth strategy. You’ll be part of something impactful, we’d love to hear from you.

We are now looking for experienced, committed, and creative individuals to join our dynamic team as we devise and launch a new five-year strategy. You’ll be part of something impactful, we’d love to hear from you.

The Assistant Manager will play a crucial role in the future growth of our newly merged charity and the impact that we can achieve through partnership for people with sight loss.

Responsible to

Commercial Manager

Direct reports

Immediately responsible for recruiting and developing a team of dedicated volunteers. In due course the role and responsibilities may grow in line with organisational growth and priorities.

Working hours and contract

Permanent, part-time

21 hours, 3 days per week but flexible over a seven-day rota

Salary

£15,124 PTE,

Location

Surbiton

How to Apply

Please submit your CV and a covering letter with subject header – Assistant Manager – Surbiton (Part Time)

Your covering letter should include a supporting statement (max two pages) comprising why you think you are an ideal candidate for the role, what applicable experience you’ll bring and why you want to work for Fight for Sight? 

Closing date for applications: Rolling

Early applications are encouraged. We will be interviewing on a rolling basis; therefore, we will close the vacancy as soon as we have found the right candidate.

Important note: All applicants must have the Right to Work in the UK. Unfortunately, we do not have a sponsoring license for non-UK employees which means that if you do not have a current, valid UK working permit, please do not apply, as we will not be able to consider your application.

Role Responsibilities

Purpose of Job

· To coach, lead and manage a team of volunteers

· Drive sales performance to exceed targets, maximising cost efficiency

· Maximise shop profits through delivery of the retail strategy, including income, gift aid donor sign up and conversion, donations and other income generators.

· To achieve compliance with relevant regulation e.g., health and safety and safeguarding, whilst adhering to all policies and procedures

· To promote strong relations within the local community to enhance the profile and good name of the charity

Main Responsibilities

· To deliver shop income plan

· To achieve gift aid income objectives, donor sign up and conversion. Improving processes to deliver maximum value, coaching colleagues to success

· To support and manage volunteer pricing to ensure items are processed in line with policies and procedures, recognising and thanking the team for their contribution

· To develop a culture of ownership and follow up within own team and volunteers

· To adhere to safe, legal & secure requirements and standards for the shop, both front and back of house

· To induct, train and coach new colleagues, as evidenced through induction paperwork and development plans

· To role model and promote effective team communication, celebrating success and sharing best practice

· To liaise closely with the Warehouse Manager, Volunteer Manager and Commercial Manager

· To role model exceptional customer service to supporters and donors, providing feedback in a timely manner

· To ensure the highest standards of customer care and service are demonstrated by self, line reports and volunteers

· Promote, monitor and act on internal and external customer feedback

· To evidence effective local networking to generate donations and volunteer engagement, including local business and other stakeholders

· To monitor and check security of stock and debrief variances with the Commercial Manager

· To proactively assess own development needs and seek out development opportunities to enhance contribution to Retail objectives and operations

· To take ownership of good housekeeping for all areas of responsibility

· To accept responsibility and carry out any other task commensurate to the role

Person specification:

Skills, knowledge & experience

Sales and Profit

· Monitor and be accountable for sales and category performance, as well as ensure that the team are aware of and engaged in the shop’s financial performance

· Foster a creative and entrepreneurial shop environment where team members seek to maximise income in new and innovative ways both within the shop and through a variety of channels, such as community events

· Manage the team to maximise income from Gift Aid on donated products

· Ensure that all of Fight for Sight’s financial procedures are adhered to and executed in a timely fashion by the shop team

Shop Floor

· Ensure sourcing sufficient levels of donated stock locally in collaboration with the shop team

· Establish efficient and commercially successful stock processing systems (such as pricing, quality standards, consumer safety, stock density and culling stock), including backroom systems and ensure these are adhered to by the volunteer team. Ensure that all legal and Fight for Sight’s internal regulations regarding donated stock are adhered to

· Inspire the team to provide a great customer and donor experience, which enables Fight for Sight to attract new supporters every day. Ensure that feedback, including complaints are escalated to the Area Manager within the agreed timeframes

· Empower the team to create original, appropriate and commercially successful visual merchandising displays, including shop windows

· Make sure that all procedures for the sale of new products are followed by the volunteer team (if applicable)

· Work with the Commercial Manager to ensure our shops are in good condition, maximise their potential and are fit for purpose

· Provide a safe and healthy working environment and ensure that all team members are aware of and operate within Fight for Sight’s health and safety policies and procedures, including waste management and customer safety

Leadership – Volunteers

· Recruit, induct, and retain an inclusive and diverse volunteer team, which is large enough in numbers and capable to maximise the shop’s income and profitability and guarantee the smooth running of the shop.

· Maintain an empowered, well trained, motivated and engaged volunteer team with excellent levels of communication at team and individual level.

· Connect the volunteer team with Fight for Sight’s work and help them to understand the value of their contribution

Leadership - Paid Staff

· Recruit, induct, and retain an inclusive and diverse volunteer team, which is large enough in numbers and capable to maximise the shop’s income and profitability and guarantee the smooth running of the shop.

· Maintain an empowered, well trained, motivated and engaged volunteer team with excellent levels of communication at team and individual level.

· Connect the volunteer team with Fight for Sight’s work and help them to understand the value of their contribution.

Management - being part of Fight for Sight

· Play active part in the charity, including attending and contributing to all-staff meetings

· Play a key role in enabling the shop to represent Fight for Sight and increase the knowledge of the local community about our mission and work

· Be accountable for the integration of the shop into the local community in collaboration with the shop team

· Empower the team to respond to all appeals and fundraising opportunities.

· Adhere to and enforce Fight for Sight safeguarding policies.

Other

· Required to adhere to Fight for Sight’s mission and values

· Understanding of and commitment to adhere to equality, diversity, and staff health and wellbeing principles

Personal qualities

· The ability to work under pressure whilst remaining calm and organised

· To be receptive to change and to act as a change agent

· The ability to maintain excellent rapport with staff, volunteers, supporters, and donors

· To demonstrate a calm and logical approach to problem solving

· To consistently demonstrate a dedicated approach to the quality of customer service and team working.

· Comfortable working in a small team both strategically and operationally

· Commitment to teamwork, business partnering and a collegiate approach – with a ‘can do’ attitude and a sense of humour.

· Able to provide positive, dynamic, tenacious and flexible leadership at all times.

· Results-driven, able to measure and quantify own outcomes.

· Adaptable to changing landscape and evolving organisation.

· Willing and able to operate at pace in an organisation going through rapid change, using your initiative and delivering to tight deadlines

· Excellent verbal and written communication skills

· Highly organised with ability to plan effectively and allocate resources appropriately.

· An understanding of and commitment to London’s blind and partially sighted people.

Flexibility

The role description is a general outline of duties and responsibilities and may be amended as we grow. The post holder may be required to undertake other duties as may be reasonably required from time to time.

Employee benefits

We value our staff and volunteers and want to make sure that they are supported in their work. Other benefits we also offer are:

· A great team and a supportive culture

· Employer pension contributions matching up to 10%, and death in service cover

· Generous parental leave

· Flexible/hybrid working options

· Apprenticeships scheme, study leave and financial support for training & development

· Cycle to work scheme, eye test vouchers, and a staff loan scheme, access to an Employee Assistance Program

· An active Social Committee and staff events

Application & Interview process

See above (page 2) for How to Apply. Please note that we value the authenticity and individuality of our applicants and believe that your CV and cover letter should reflect your unique skills, experiences, and personality. Therefore, please refrain from using AI tools, including ChatGPT, to produce your application materials. Applications drafted with the assistance of AI will be automatically rejected.

Successfully shortlisted applicants will be invited to interview online via MS Teams.

Accessibility

We believe in fostering an inclusive environment where all individuals, regardless of their abilities or circumstances, feel supported and valued. If you have any accessibility requirements or specific needs that you would like us to accommodate during the application process, please let us know. If you are unfamiliar with MS Teams and would like to familiarise yourself with the platform before the interview, we are more than happy to arrange a tech run-through to ensure your comfort and confidence.

Equal opportunities, diversity & inclusion 

Don’t meet every single requirement? At Fight for Sight we are dedicated to building a diverse and inclusive workforce, so if you’re excited about this role but your past experience doesn’t align perfectly with every item in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles that we have.

We have an inclusive and accessible recruitment process, including any adjustments required to support people from diverse community groups.

Other information

We draw your attention to some important policies that govern the research that our charity funds. You can find these on our website.

You will be joining us at a time that holds the greatest potential for fundraising in our history, following the launch of the UK Government’s Delivery Plan for ME and initial findings of the DecodeME genetics study (co-led by Action for ME) in Summer 2025. 

Building on our charity’s already established level of support from major donors, you will provide exceptional relationship management to existing donors alongside growing our network of high value supporters.

Working closely with the CEO, alongside managing a portfolio of donors and prospects ensuring excellent stewardship, you will support our Breakthrough-ME Group (a group of high net worth and highly networked individuals). There is an established level of support from major donors at Action for ME so this is a role that will require exceptional relationship management to retain our current valued supporters while growing this crucial area of fundraising. 

This would be an ideal role for an experienced philanthropy professional seeking to work for a small but ambitious charity, helping us to achieve our mission to improve the lives of all people affected by ME – better meeting their needs today while taking action to secure change for tomorrow.

Key duties

Major Donor Fundraising

• Successfully develop and implement the philanthropy strategy to secure and maximise funds from high value individuals for Action for ME achieving annual income of £250k+

• Set plans and budgets which will deliver income through major gift fundraising and philanthropic giving through family trusts and foundations, including quarterly forecasting.

• Manage a portfolio of prospects and donors at the £5k to £100k level, to develop and maintain strong and long-standing partnerships

• Work closely with the Director of Fundraising and Development and other colleagues to ensure that plans and activities for fundraising from high value individuals are integrated into the overall fundraising strategy and plan for significant growth.

• Be responsible for our Breakthrough-ME Group with high quality proposition development.  Contribution to Group fundraising activities with a specific focus on ensuring their networks support pipeline growth for future fundraising.

• Lead the delivery of our biennial fundraising gala dinner, maximising income and new opportunities from attendees.

• Develop engaging and inspiring opportunities to steward and cultivate support creating a calendar of activities including events, presentations, approaches, networking and meetings.

• Utilise the CRM database (Raisers Edge) to provide the data required to strategise your approach to philanthropy, monitor progress and provide a high-quality donor experience.

• Ensure utilisation of insight & data, producing management information data to inform planning and strategy development.

• With the Director of Fundraising & Development, create inspiring cases for support and resulting propositions with clear budgets and outcomes.

• Create adequate systems and processes to support the major donor programme.

• Undertake and manage research into prospects and major donors, preparing for approaches and presentations and briefing senior leadership and trustees for donor meetings and events.

• Develop and maintain relationships with donors, a wide range of staff and volunteers from trustee level down.

• Provide regular feedback and internal reporting to line management.

• Work with other fundraisers to ensure that all fundraising opportunities and leads are followed up – particularly in corporate, community and trust fundraising.

• Work with Trustees, the Chief Executive and members of the Leadership Team to develop relationships with major donors.

• Self-administrate including managing your own diary and meetings, keeping accurate and up to date records of activity

• Occasional travel to London, Bristol & events

Other duties

• To positively promote the work and activities of Action for M.E. at all times.

• To contribute to the team’s overall, ongoing and annual planning and budgeting.

• To undertake any other reasonable activity in line with the responsibilities of the post as requested by the Director of Fundraising and Development, Chief Executive or any other senior Action for ME management.

• Act as an advocate for the Charity and its work.

• To work in accordance with Action for ME’s values of collaboration, equity and empathy.