Office Co-ordinator

Hours

24 hours, over 4 days

Grade

Grade 1, point 1

£11,852.80 (already pro-rated to 24 hours)

Location

Cheadle - Therapy & Specialist Support

Reports to

Head of Therapy

Job purpose

The purpose of the Office Co-ordinator is to support the Therapy & Specialist Support (TSS) team to provide a high quality and efficient service to families, young people, professionals and colleagues working in a range of settings and services both within and external to the Trust.

You will join an established team of office-based co-ordinator colleagues as a key member of our TSS team - including Speech & Language Therapy, Occupational Therapy, Sleep Services, PBS and Psychology,providing support as required

You will represent the Together Trust, often being the first point of contact for families and professionals who seek support, information and advice.

About the role

We would like to welcome a new office coordinator to join Therapy & Specialist Support team at the Trust. Working alongside office-based coordinator colleagues, you will play a key role in supporting our team of professionals as well as making a difference to the many who contact us for support and advice.

The Office Co-ordinator works closely with the TSS Head of Therapy Services to establish integrated and effective communication between Therapy & Specialist Support and other departments within the Together Trust.

You will attend and participate in staff meetings, supervision, training and appraisals as agreed with the Head of Therapy.

You must be flexible in their approach and be able to work independently, and use their initiative to undertake tasks which may not be explicit within the job description.

About you

Qualifications

• Educated to minimum A Level and/or NVQ Level 3
• Very good literacy and numeracy skills

Experience & Knowledge

• Experience of working with SEN legislation
• Experience of liaising with families who require support for their children who have additional needs
• Knowledge and understanding of Autism Spectrum Conditions and the impact that ASC may have on young people and their family

Skills, abilities and aptitudes relevant to this post

• Excellent communication and interpersonal skills
• Excellent telephone manner, professional and courteous
• Proficiency in Microsoft Office and other IT systems including databases
• Ability to work independently demonstrating initiative and proactivity
• Ability to work in an organised and methodical manner
• Ability to develop and maintain efficient record keeping systems
• Ability to communicate with a wide range of audiences, including other employees within the Together Trust, parents, SENCOs and other professionals
• Ability to identify work priorities and manage own workload to meet deadlines whilst ensuing that lower priority work is kept up to date
• Ability to show sensitivity and objectivity in dealing with confidential issues
  • Receptive to new ideas, approaches and challenges

Personal Qualities

• Committed to high standards of customer service
• Committed to equality and diversity
• Committed to own continuing professional development
• Appreciates the significance of safeguarding and shows a personal commitment to safeguarding
• An conscientious, reliable person who is punctual and flexible

Do you have the personal commitment, drive and person-centred values to be able to make a real difference to the lives of 6 people with autism, learning disabilities and forensic backgrounds who can display behaviours which challenge?

Are you caring, compassionate and competent? Are you an excellent communicator with the commitment to provide only the best service to our service users?  If so we are seeking a highly skilled and proactive Registered Service Manager for our specialist, bespoke-built Intensive Support Service in Heysham. 

You will hold operational responsibility for all aspects of service delivery, CQC and contract compliance.  You will promote and re-inforce a culture of responsive, professional, person-centred practice, and active support across the service. Relationships will be built based on respect and unconditional positive regard. You will be responsible for leading practice development and delivery across our Heysham service.

Your duties as Registered Service Manager will include:

• Carrying out Responder and Shift Leader responsibilities to ensure the most robust and effective delivery of our Heysham service
• Rota management and deploying staff effectively to meet individual needs
• Ensuring all staff receive regular and high-quality supervision, coaching and mentoring to ensure they feel confident to fulfil their role
• Working alongside staff members as they deliver support, monitor and observe their interactions and practice with service users
• Providing some direct support to service users, ensuring that they are supported to develop socially valued lifestyles which build upon strengths, interests and aspirations whilst remaining mindful of risks presen

You will be supported by our Senior Service Manager, Senior Transforming Care Lead Practitioner and other members of Creative Support’s Multi-Disciplinary Complex Care Team, Local Social Services and CCG’s.

You must:

• Be able to demonstrate that you have a caring and compassionate approach to the people we support.
• Have experience of working in the field of Adult Social Care
• Have at least three years prior experience of supporting people with a learning disability and/or autism who have complex needs
• Be a highly motivated, dynamic and confident communicator
• Be confident with working directly with service users and skilled with using this knowledge to coach staff using Positive Behaviour Support
• Have good knowledge of Mental Capacity and Best Interests, and you must be aware of the Restraint Reduction Network and hold a commitment to reduce restrictions in people’s live

Creative Support is a not-for-profit organisation which provides high-quality, person-centred support. The support we offer is tailored to the individual and promotes their independence and community engagement. We are an Investor in People accredited employer of a diverse team of over 5,000 well supported staff across England.

You will be joining a progressive charitable organisation, strongly committed to investing in your professional development through both practice-based training and academic study. You will also be part of our highly committed and mutually supportive team of ten PBS and quality practitioners, supporting our agency to achieve great outcomes and meet quality standards. By joining this team you will be able to access peer support and expertise.

Creative Support is a passionate, inclusive, and anti-racist organisation. We are a Stonewall Diversity Champion, Disability Confident Employer who have recently received Investors in People Silver award. We actively encourage applications from candidates from all backgrounds and cultures.

We expect all applicants to Creative Support to have had at least their first Covid 19 vaccination prior to starting employment with us and to be committed to having the second vaccination within a 3 month period.

The Training & Behaviour Advisor helps people with sight loss to live the life they choose by facilitating and supporting the roll out and maintenance of Guide Dogs’ Standardised training for our canine roles.

With support from the regional Training and Behaviour Consultant, the TBA provides expert training and behaviour advice and practical support to staff, clients and volunteers responsible for handling, socialising and training puppies and dogs.

This role is 9am to 5pm, Monday to Friday, 35 hours per week, with 26 days paid holiday (excluding bank holidays) a year. 

We offer a generous pension scheme, life assurance and enhanced pay for parenting and sickness leave. In addition, we provide an Employee Assistance Programme, flexible benefits package and discounts and cashback scheme to care for our people. 

Candidate requirements

To be able to fulfil this role, the skills and experience we are looking for in a potential candidate include;

Essential

• Accredited qualification in animal behaviour and/or training, or equivalent experience.

• Membership to relevant bodies associated with the animal training and behaviour modification field.

• Practical, hands on experience within the field of behaviour modification and animal training at both a practitioner and supervisor level.

• Experience of coaching and training individuals and groups of people in practical skills and theoretical knowledge.

• Experience of working with a wide variety of animals with varied temperaments and needs.

Desirable 

• Accredited dog trainer/instructor (e.g. with Association of Pet Dog Trainers or Karen Pryor Academy).

• Experience working with volunteers

• Experience of working with dogs specifically in relation to the shaping of behaviours and task acquisition relevant to working dogs or similar.

• Experience of working with a wide variety of dogs, and breeds with varied temperaments and needs.

More details about this role and the recruitment process can be found in the attached candidate pack and job description.

We reserve the right to close adverts earlier than the closing date.

Diversity 

Guide Dogs welcomes applications from all sections of the community and actively encourages diversity to maximise achievements, creativity and good practice. We positively welcome and seek to ensure we achieve diversity in our workforce and that all job applicants and employees receive equal and fair treatment, regardless of age, race, gender, religion, sexual orientation, disability or nationality. We encourage applications from people with disabilities as they are currently under-represented in the organisation and guarantee an invitation to interview for all applicants with disabilities who demonstrate, within their application form, sufficient evidence to meet the essential criteria for the job.

Safeguarding 

Guide Dogs is committed to safeguarding and promoting the welfare of all children, young people and adults at risk of harm with whom we work. We expect all our employees and volunteers to fully share this commitment.

For the complete list of essential and desirable criteria necessary to be successful in this role please see the Person Specification within the Job Description below. The candidate pack contains more information about this role & the recruitment process at Guide Dogs.

If you are successful you will need to provide evidence of your right to work in the UK. We cannot provide sponsorship for this role.

How to apply 

Applications need to be made using the online application form, accessed using the ‘apply’ button above. 

As part of your application ensure you provide evidence and examples of how your skills & experience meet the criteria as set out in the attached job description. 

The system has a one-hour time limit. We would advise you to prepare your answers separately and then copy and paste into the online form once finalised. 

If any mandatory fields are missed, a pop-up box will appear at the top of the page advising which sections require completion.

Please note that you’ll have to upload a CV as this is a mandatory requirement as part of our Safer Recruitment Policy.

Guide Dogs follow Safer Recruitment practices to ensure we are safeguarding the vulnerable people we work with. As part of this, we require a full work history with any gaps accounted for & a minimum of 2 professional referee details fully covering the past 5 years. If there is not enough space in your application form to provide this information, please ensure you upload additional documentation containing the additional detail.