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Pension manager jobs in brent, derby

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Top job
Southall Black Sisters, Greater London (Hybrid)
£30,000 - £33,000 per year
Seeking a dedicated Researcher to empower women and children to live free from all forms of violence and abuse.
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Pembroke College Oxford, Oxford, Oxfordshire (On-site)
£25,000 - £28,000 per year
The Development Coordinator provides support across alumni relations, donor stewardship, fundraising operations, and office management.
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NCVO, Remote
£37,613 per annum, rising to £39,590 after 12 months in London (or £33,298 per annum rising to £35,275 after 12 months outside of London).
Deliver targeted email and social media campaigns communications that support our engagement.
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Battersea Dogs & Cats Home, Battersea (Hybrid)
£38,792 per year
Posted 1 week ago
Data Orchard CIC, Remote
£35,000 - £45,000 per year
Want to use your data skills for something great? We're looking for an Analytics Engineer to join our team at Data Orchard CIC
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The Gap Newport, Newport (On-site)
£22,932 per year - full time equivalent (£18,346 pro rata)
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999 Club, Deptford (On-site)
£30,000 per year
Join our amazing team, we're looking for two fabulous new staff to work alongside people as they find their pathway out of homelessness.
Posted today Apply Now
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Richmond Borough Mind, Richmond (On-site)
£29,400 per year full-time equivalent (£23,520 per year for 30 hours per week)
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Page 19 of 55
Shipley, West Yorkshire (On-site)
£27,500 - £30,500 per year
Full-time
Contract (9 month contract)
Job description

Customer Feedback Case Officer
Fixed Term Contract (9 months) 
Full time (34.5 hours), we are open to a conversation about how you work these hours
Location – Split between home and our Shipley Office
Salary Range £27,500 - £30,500

About us
At Macmillan you'll find talented people working together to do whatever it takes to support people living with cancer. We're going all out to find even better ways to help even more people who need our support. Our values are at the heart of who we are and everything we do, inspiring our thinking and guiding our actions.

About the role
In this role you will have an opportunity to champion and deliver an unrivalled experience to all customers, leading on handling complaints, feedback and compliments across all channels, in accordance with Macmillan’s values, regulatory requirement policies and standards.

You will produce analysis on feedback, identify trends and share opportunities for improvement to the process.

A significant part of your role will be building effective relationships with internal colleagues and external agencies on behalf of Macmillan to ensure accurate, appropriate and full responses are provided to complainants in line with agreed SLAs.

About you
The successful candidate will demonstrate the following skills and experience:

  • Experience of customer care or customer relations and resolution management
  • A good understanding of GDPR guidelines
  • The ability to produce a range of detailed written communications
  • A sound working knowledge of IT systems such as Microsoft Office, CRM as well as databases in order to extract and manipulate data

In return, we offer a range of benefits including:

  • 25 days holiday plus flexible bank holiday options, increasing by 1 day every year of service up to 30 days
  • Pension matched up to 7.5%
  • 120+ learning and development offers, with access to external professional qualifications
  • Flexible working patterns, such as compressed hours, flexibility to work earlier or later around our core working hours of 10am-4pm
  • Holiday buying and selling scheme, life insurance, free wills, retail discounts and much more

Recruitment Process
Application deadline: Thursday 10th July 2025
Interview dates: w/c 14th July 2025

To ensure fairness and consistency to select the best candidate for this role, all our applications are anonymised up until an interview has been confirmed.

Posted by
Macmillan Cancer Support View profile Organisation type Registered Charity Company size More than 1000

At Macmillan you'll find talented people working together to do whatever it takes to support people living with cancer.

Posted on: Thursday, 26 June 2025
Closing date: 10 July 2025 at 23:30
Tags: Administration, Customer Service, Customer support, Data Analysis

The client requests no contact from agencies or media sales.