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People development manager jobs in croydon, greater london

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British Muslim Trust, Remote
£36,000 per year
Posted 2 days ago Apply Now
elop, Walthamstow (On-site)
£26,700 - £27,800 per year
Posted 1 week ago
SCONUL, London (Hybrid)
£25,462 per year
Seeking an enthusiastic team administrator to join our team at SCONUL, the professional association for academic and research libraries.
Posted 1 week ago Apply Now
PLUS, Upper Sydenham (On-site)
£27367.00-£27367.00 per year
Posted 6 days ago
Thrive at Five, Central London (On-site)
£80,000 - £90,000 per year
Posted 5 days ago Apply Now
Closing today at 20:00
Iswe Foundation, Remote
£30,000 - £35,000 per year
Posted 1 week ago Apply Now
Closing tomorrow
Morden College, London (On-site)
£23,519.34 per year
Posted 4 weeks ago
Anna Freud, London (On-site)
£110,000 per year
Lead the development and delivery of a comprehensive income-generation strategy.
Posted 6 days ago
Page 29 of 41
Remote
£36,000 per year
Full-time
Contract (12 month contract )

Actively Interviewing

This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!

Job description

Position Title: Helpline Supervisor
Reports To: Helpline Manager / CEO
Salary: £36,000 per annum, plus pension and employer NI contributions
Hours: 40 hours/week
Contract: Permanent, full-time, flexibility required in work hours
Location: Remote / Office-based – some evening/weekend work required

Role Purpose:

The Helpline Supervisor will provide support, guidance and supervise the helpline advisors and in the future helpline volunteers. The role will further provide emotional support and debriefing for the helpline advisors and volunteers during each helpline shift and when appropriate after each reported incident. They will also oversee the quality of service and ensure each report is dealt with appropriately to a high standard and that reports are logged appropriately recording all relevant information, ensuring data is protected and all procedures are followed.

Role Responsibilities:

  • Provide day-to-day supervision, guidance and emotional support to helpline advisors.
     

  • Monitor call logs, case records, and system reports to ensure quality and flag complex or urgent cases.
     

  • Ensure safeguarding protocols are followed and lead on referrals involving serious risk or protection concerns.
     

  • Deliver pre-shift briefings, post-shift debriefs, and facilitate reflective practice sessions.
     

  • Coordinate rotas and ensure adequate shift coverage.
     

  • Support the recruitment, onboarding, and ongoing training of helpline staff (and volunteers when).
     

  • Promote staff wellbeing and implement trauma-informed approaches in staff support.
     

  • Liaise with external agencies and partners to strengthen referral pathways and collaborative responses.
     

  • Lead on service improvement by identifying trends, risks, and areas for development.
     

  • Monitor and analyse service data to contribute to internal reviews and funder reporting.
     

  • Ensure compliance with data protection, confidentiality, and safeguarding standards.

  • Undergo regular training in trauma-informed approach, safeguarding, anti-Muslim hate and any other relevant topics.
     

Person Specification:

  • Supervisory or senior experience in helpline, casework, or support services.
     

  • Proven ability to provide emotional and professional support to frontline staff.
     

  • Experience in handling safeguarding referrals and risk assessments.
     

  • Trauma-informed approach and working knowledge of hate crime, discrimination, and support needs.
     

  • Strong understanding of anti-Muslim hatred and Islamophobia.
     

  • Excellent understanding of British Muslim communities, their diversity, and everyday practices.
     

  • Excellent interpersonal, leadership, and communication skills.
     

  • Strong organisational skills and ability to manage competing priorities.
     

  • Experience using communication and case management platforms (e.g., RingCentral, Zoho, Microsoft 365) is desirable but not necessary.
     

  • Experience in monitoring, evaluation, or impact reporting is desirable.
     

  • Commitment to equality, diversity, and inclusion.

  • Strong commitment to inclusion, ensuring that individuals from all backgrounds feel heard, respected, and supported. This includes working sensitively with people of all faiths and none, and with diverse identities, including LGBTQ+ individuals, queer Muslims, Muslims from minority sects, and other marginalised or intersectional communities.
     

  • Enhanced DBS check required (to be obtained on your behalf if your application is successful).
     

Note: This job description is not exhaustive and may be subject to review and amendment from time to time in line with organisational needs. As the helpline opening hours extend then there is potential for the working hours and timings to change or increase.

Applications are being accepted on a rolling basis until the role is filled with a suitable candidate, with the aim of appointing someone by mid-August to early September. To apply, please send your CV and cover letter, Applicants are responsible for ensuring they have the legal right to work in the UK and will be required to provide ID and verification if shortlisted.

Posted by
British Muslim Trust View profile Organisation type Non Charity Employer
Refreshed on: 11 August 2025
Closing date: 11 September 2025 at 14:42
Tags: Communications, Training / Learning, Counselling, Ethnic Minority / BAME, Faith-Based, Gender / Gender Based Violence, Helpline, Justice, Mental Health, Mentoring / Coaching, Muslim, Qualitative, Quantitative, Refugee / Immigration, Victim Support, Women's Rights, Youth / Children, Social / Support Work

The client requests no contact from agencies or media sales.