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Impact Manager Job Description and Person Specification
Job Title: Impact Manager
Role Overview
This is an exciting opportunity to join Young Hammersmith & Fulham as we implement our recently approved Impact Measurement Framework. The Impact Manager will design and implement measurement systems that track progress against our strategic themes while building a stronger evidence base for the youth sector across the borough. This role will act as an impact catalyst (a change agent who drives outcome-focused thinking) for both Young H & F and its members, contributing to a 'culture of impact' where outcome measurement becomes routine and is embedded throughout our network.
Key Details
- Line Manager: Chief Executive Officer
- Salary: £38,000 - £45,000 pro rata (dependent on experience)
- Location: Hybrid -- Ed City Campus, Hammersmith & Fulham, and remote working (with regular on-site presence at Young H & F office and member locations)
- Contract: 12 months with potential for extension; Part-time (16-24 hours per week)
- Annual Leave: 25 days per year (pro rata) plus bank holidays and the Christmas closure period
- Start Date: September 2025
Key Responsibilities
Core Functions
System Design & Implementation
- Develop a comprehensive measurement system aligned with Young H & F's strategic themes and SMART targets (specific, measurable, achievable, relevant, time-bound goals)
- Create user-friendly data collection tools and templates for member organisations
- Establish baseline engagement metrics for all 100+ members and implement regular Net Promoter Score tracking
- Design and launch a pilot impact measurement programme across five member organisations
Data Analysis & Reporting
- Lead creation of quarterly insight reports and annual impact reports for stakeholders
- Develop compelling data visualisations and reporting formats for diverse audiences (trustees, funders, members, young people)
- Interpret data to identify trends and provide actionable recommendations to inform operational decisions
- Support team reporting to partners and funders
Member Engagement & Capacity Building
- Champion the value of impact measurement among member organisations
- Develop practical guidance materials and "low investment, high impact" data collection approaches that respect members' time constraints
- Support integration of outcome measurement into daily activities and member visits
- Design flexible delivery options for training and support (in-person and virtual)
Additional Responsibilities
Research & Innovation
- Conduct a member engagement audit to establish current baselines
- Implement efficient data collection at events and develop youth-led research approaches (research designed and conducted by young people themselves)
- Stay current with youth sector research and policy developments
- Track partnership funding and outcomes data
Quality Assurance & Compliance
- Maintain best practice standards in charity impact reporting
- Ensure full compliance with data protection legislation
- Implement appropriate data analysis tools and methods
- Align data strategy with organisational strategic plan
System Management
- Support implementation of impact data capture within our Plinth system (our internal database)
- Train team members on system usage for recording impact metrics
- Provide regular progress reports on agreed outputs and outcomes
Person Specification
Essential Skills and Experience
- Impact Framework Design: Experience creating measurement frameworks for charitable and youth-focused organisations
- Data Analysis: Proven ability to manage datasets, derive insights, and make data-driven decisions
- Capacity Building: Experience supporting skill development within small organisations
- Technical Skills: Familiarity with data visualisation tools and both quantitative and qualitative analysis methods
- Communication: Ability to present data clearly to diverse audiences (from young people to board members)
- Sector Knowledge: Understanding of challenges and priorities within the youth sector
- Trust-Based Approaches: Knowledge of collaborative, relationship-centred methods in impact measurement
- Personal Qualities: Meticulous attention to detail, excellent organisational skills, ability to work independently, proactive and solutions-focused mindset
- Values Alignment: Commitment to fairness, equality, and respect, aligned with Young H & F's values
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Desirable Skills and Experience
- Experience with membership organisations
- Knowledge of the Hammersmith & Fulham voluntary sector
- Experience in youth participation methodologies (approaches that meaningfully involve young people in decision-making)
- Familiarity with Net Promoter Score and member engagement metrics
- Experience designing and implementing pilot programmes
Benefits
- 7% Employer's pension contributions
- Travel and hospitality expenses covered
- Work phone provided
- Death in service payment of three times your salary
- Cycle to Work Scheme
- Tech Scheme for discounted personal laptops/smartphones
- Optional one-to-one external support for personal development
- Training opportunities
- Team lunches and away-day activities
Key Relationships
Internal: CEO, Communications and Marketing Manager, Relationships and Grants Manager, Membership Engagement and Sector Development Manager, Trustees, Project Support and Administration Officer
External: Young H & F's 100+ member organisations, pilot impact measurement cohort, Hammersmith and Fulham Council, funders and partners
About Young Hammersmith and Fulham
Young Hammersmith and Fulham is a membership charity dedicated to supporting young people and children's voluntary organisations in our borough. Our vision is to make Hammersmith & Fulham the best place in London for young people. Our mission is to assist our members in providing meaningful and memorable opportunities for young people.
We support over 100 organisations through exclusive member-only grants, funding support, targeted training, and other opportunities. Our free membership scheme benefits voluntary organisations that help children, young people, and their families in the boroughs of Hammersmith and Fulham.
Our 2025-2027 Strategic Plan
Development - Strengthening member capacity and quality to enhance opportunities for young people
Resources - Expanding impact through partnerships and effective grant distribution
Futures - Amplifying youth voice, developing leaders, and increasing participation for positive change
How We Work
- Securing funding for organisations to collaborate
- Providing grant funding
- Capacity development through networking, training, and qualifications delivery
- Campaigning for the rights of children and young people
Our Values
Accountability: Taking responsibility for using resources efficiently to achieve measurable results
Ambition: Setting aspirational yet realistic goals through informed partnerships and cooperation
Collaboration: Respecting and valuing others, recognising that diversity is a strength
Creativity: Embracing innovation and new ideas as an intelligence-led organisation
Integrity: Operating at the highest standards of honesty and behaviour, consistently acting in the best interests of children and young people
Our Principles
- Bring organisations together on equal terms
- Celebrate the cultural identity of youth organisations and young people
- Promote local development and ownership of youth provision
- Collaborate to build foundations for community involvement
- Commit to ongoing participatory review and evaluation with regular stakeholder feedback
Diversity and Inclusion Statement
Young Hammersmith & Fulham is committed to creating a diverse and inclusive workplace. We welcome applications from candidates of all backgrounds and experiences, and we do not discriminate based on ethnicity, colour, religion, gender, sexual orientation, national origin, age, disability, or any other protected characteristic.
How to Apply
To apply for this position, please send your CV and a cover letter detailing your relevant experience and why you're interested in this role.
Application Deadline: Thursday 10th of July 2025
Support our Membership to provide meaningful and memorable opportunities for young people.

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Job title: Communications Manager
Reports to: Senior Manager, Team and Operations, RSTMH
Hours of work: Full time
Location: High Holborn, London (this role is office based located between Russell Square and Chancery Lane)
Job type: Permanent
We are looking for a permanent and full-time member of staff to help develop and manage RSTMH’s profile within tropical medicine and global health. We need a passionate and creative communicator who can play a key role in meeting our communications objectives. This role is office-based in central London, with the option to work from home on Mondays.
RSTMH is a membership society formed in 1907, with around 1,800 members and Fellows in over 100 countries. We work to improve tropical medicine and global health by enabling and promoting research, sharing knowledge and convening networks through our members and Fellows and beyond. The Communications Manager will have the opportunity to develop and enhance RSTMH’s reputation as a credible and trusted voice in tropical medicine and global health.
This is a wide-ranging and exciting role. You will lead on implementing the organisation’s communications strategy, working with the leadership team to ensure it meets the aims of the wider RSTMH strategy. You’ll maintain and further develop the website and social media platforms, build links with media contacts, and source, commission and develop content. You’ll manage relationships with key suppliers, including website developers, strategic partners, digital media and creative agencies. You’ll also be responsible for delivering RSTMH’s newsletters to our members and Fellows, and global network of supporters.
We’re looking for someone ambitious and solutions-focused with a passion for communications to deliver creative and innovative content. You’ll have the ability to engage people in the technical areas of our work as well as the nature of the societal problems and context we’re seeking to improve, and establish analytical systems to monitor our progress.
The Role
- Implement RSTMH’s communications strategy, in line with the wider organisational goals
- Full ownership of the website, including content updating and monitoring for consistency and currency, managing any development work and integration with other systems
- Manage social media channels for RSTMH, and develop strategies to engage wider networks
- Accountable for our joint venture website, grow: including developing a strategy for updating and maintaining the listings and income generation through advertising and/or sponsored posts
- Commission, source, write, edit and proofread engaging and relevant content for the website and social media channels, providing editorial support as required and building a network of expert contributors
- Track engagement across media channels and email marketing, and produce monthly reports for leadership team showing activity
- Ensure RSTMH’s brand and editorial guidelines are maintained in all of the Society’s work, including all communications by the team
- Full responsibility for fortnightly newsletters for RSTMH members and Fellows, and monthly newsletters for non-members with strategies to convert non-members
- Create and maintain Society level communications calendar
- Monitor developments in global health and tropical medicine, especially in order to inform policy work with our Policy and Advocacy Committee
- Establish a network of media contacts for the Society to promote its work, signpost experts, and raise its own profile
- Represent RSTMH externally with key partners, at relevant conferences and industry events
- Support on income-generating activities across RSTMH, particularly new memberships, conversions, journal promotion and event marketing
- Establish and maintain systems to report and evaluate RSTMH’s digital platforms and activities
- Develop communications plan for all areas of RSTMH, working with department managers to execute
- Support key RSTMH spokespeople, including the Chief Executive, with media briefings, press releases and key messaging
- Fully manage the communications budget
- Responsibility for promotional materials including flyers, event signage, merchandise and handouts
- Working across all aspects of RSTMH communications
Person Specification
Essential experience
- 5 years’ experience within a digital communication role
- 3 years’ experience developing and maintaining websites and social media for a campaign, cause or organisation
- Proven experience working in an editorial capacity, developing compelling copy for online audiences, with a varied portfolio of written work
- Experience of digital content creation, commissioning and management
- Proficiency in HTML newsletter creation, working to tight deadlines, collaborating with other departments, and using mail clients
- Experience of managing suppliers, partners and contributors
- Familiarity with design software for creating digital assets, such as Canva
- Knowledge of CRM databases
- Experience with digital advertising and promoted social media posts, analysing trends, reviewing efficacy, and adjusting campaigns in real time
- An understanding of the academic and research communities
Personal attributes
- Self-starter, able to work proactively and intuitively
- Passion for tropical medicine and global health
- Good team player, with an understanding of the challenges of working in a small team
- Resilience under pressure
- Flexibility to work outside of office hours, and to travel within the UK and beyond, as required
- Ability to communicate with a range of people of different levels, disciplines and backgrounds
Desirable
- Knowledge of Mosaico and SparkPost for building HTML emails
- Experience running websites on Drupal 10
- Some experience using CiviCRM
- Existing network of experts in the tropical medicine and global health space
The deadline for this role is 5pm BST 13th July.
Please note: We encourage you to apply as early as possible as we will be reviewing and interviewing candidates as they submit, and so may close recruitment before the deadline.
Please click the apply button and send your CV and a supporting statement of up to 1,000 words to include how your experience matches the duties and skills for the role, it will be sent automatically to us. Applications submitted without a supporting statement may not be considered. (Please insert your supporting statement where it asks for your cover message or covering letter).
No agencies please.
Please send your CV and supporting statement of up to 1,000 words to include how your experience matches the duties and skills for the role, it will be sent automatically to us. Applications submitted without a supporting statement may not be considered.
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Use your IT expertise to enable global mission. Join OMF International (UK) as IT Manager and lead secure, efficient systems that support gospel work.
This is an exciting opportunity to manage and develop the full IT infrastructure of a mission-focused organisation. You will provide hands-on support across hardware, software, networks, and cloud services, while ensuring GDPR compliance and system security. Based in Manchester, you’ll serve a diverse team of staff, members, and volunteers, delivering technical excellence while actively participating in OMF’s Christian community life.
If you thrive on managing change, solving complex problems, and want your skills to contribute to a global mission, we would love to hear from you.
The client requests no contact from agencies or media sales.
About Citizens Advice Watford
At Citizens Advice Watford, we pride ourselves on the values that make our workplace not just productive but also enriching and fulfilling. Our collaborative spirit is at the heart of everything we do, fostering a teamwork environment where every individual’s contribution, staff or volunteer, is recognised and appreciated. We are proactive, anticipating the needs of clients, and take the initiative to provide the best service possible. We value diversity, promote equality and challenge discrimination. We encourage and welcome applications from suitably skilled candidates from all backgrounds.
Context of the Role
We are seeking a Learning and Development Manager who shares our vision of a thriving and supportive workforce. Through your management of volunteers and your coordination of the training and development we will maintain excellent quality of advice for clients and a fulfilling work environment for all staff and volunteers. An environment in which everyone has the knowledge, skills and confidence to excel in their role. As a key part of the senior management team, you will enjoy working collaboratively and effectively to deliver the aims and objectives of the organisation.
Role Purpose
- Recruit, induct, train and retain volunteers into various roles within the advice service
- Provide a supportive environment for volunteers throughout their time at CA Watford
- Plan and coordinate internal and external training to ensure that everyone is skilled in their role
- Implement annual training programmes to ensure the workforce is skilled and knowledgeable ensuring we maintain high quality of advice.
What we give our staff
- We provide an employee pension scheme with a 6% employer contribution
- Our Employee Assistance Programme Telus gives immediate access to professional and confidential counselling and advisory services
- Flexibility – our roles are open to discussion about flexible working
- Employees are entitled to 6.6 weeks paid annual leave in each year. In the case of full-time employees working a five-day week, this equates to 33 days paid annual leave (including the 8 statutory bank holidays). Pro-rata for part-time employees
- Training provided to support continuous professional development. There will be opportunities to progress within the organisation.
- We are a disability confident employer
Recruitment timeline:
Closing date for applications – Monday 7th July 2025
Interviews week commencing – Monday 14th July 2025
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Job Title: Deputy Service Manager
Location: Elephant and Castle (around a 7 - 10 minute walk) onsite working, step free access
Salary: £33,200
Shift Pattern: Monday to Friday on rota which can vary between 08:00 - 16:00, 09:00 - 17:00, and 14:00 - 22:00. You will also take part in the out of hours on call service for managers. Home working available one day per month, one evening per week, and no bank holiday working.
About the role
We're seeking a Deputy Service Manager to join our Independent Approved Premises (IAP), commissioned by Criminal Justice Service (IAP) which works with high risk offenders who have left prison. Penrose Drive is a community setting, rather than custodial where residents can go out in the community if they do not have restrictions on their license. Security is therefore flexible in both design and operation. The team work in a multi disciplinary approach, working alongside probation services, job centres, mental health teams, and other community partners.
You will lead the team by providing line management and leadership support to enable and empower the team to deliver high quality support to our residents. You will ensure a quality service is delivered in line with our contractual requirements, and will encourage the creation of a psychologically informed environment, which provides person centred support. The role includes:
- Line Management and Leadership, supporting your team providing advice, guidance and support throughout their employment lifecycle
- Support the Service Manager in leading the day to day operational delivery of the service
- Risk Management ownership, ensuring processes and policies are followed
- Property and Housing Management, ensuring the accommodation meets our requirements, and repairs and maintenance are regularly reported and completed
- Financial Management, including petty cash and budget management
- Contract management and Internal auditing, admin, and general other duties as required.
About you
We are seeking a passionate, driven and motivated colleague to lead this service in a trauma informed and inclusive way. Someone who is knowledgeable in the needs of our residents, particularly within the criminal justice system and can support the team in delivering excellence. You will be driven with passion for what we do, and be able to work flexibly to meet service needs, providing new ideas and opportunities to develop the service further to continue to achieve excellence!
- Experience of working within a criminal justice system environment
- Ability to lead a team to achieve service KPI's
- Ability to provide advice, support and guidance to a team on all aspects of the service such as resident related enquiries which can include housing, mental health support, signposting
- Ability to promote the service externally to enhance reputation in the area and with partner organisations
- Willingness and ability to work flexibly to meet service needs
- IT Proficiency, including Microsoft Office, and the ability to navigate and learn new case management systems and other types of organisational software
- Understanding and/or practical knowledge of the social and societal marginalisation that can be attached to people with mental health issues, addiction, exploitation, homelessness and within the criminal justice system
- Alignment with our values of Ambition, Empowerment, Inclusivity, and Transparency
Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.
What we offer
- 25 days (Full time equivalent) annual leave, increasing with the length of service
- Training and Development, including access to courses, upskilling, and progression plans
- Employee Assistance Programme, including counselling
- Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing at work
- Eligibility to register with Blue Light Discount Card
- Life Assurance Scheme
- Cycle-to-work scheme
- Annual Staff Awards
- EDI Ambassador programme
- Be part of an organisation which believes good care and support improves lives.
- Join an organisation with a mission to empower people who are marginalised by building powerful partnerships and creative solutions that bridge gaps in provision and aid recovery, reablement and resettlement.
We value and celebrate the unique backgrounds, perspectives and experiences of all of our employees. We have a team of staff ambassadors who volunteer to actively support us in fortifying our organisational value of Inclusivity. They embrace this unique opportunity to deliver awareness, events, and developments to our organisation to support us in ensuring our value of Inclusivity is embedded throughout the organisation.
SIG actively encourages applications from individuals from a diverse range of backgrounds, particularly lived experience; Naturally, we approach any emerging issues with empathy and sensitivity.
About Social Interest Group (SIG)
SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings, probation settings, and hospitals. We do so across London, Brighton, Bedfordshire, Luton, Kent and Liverpool. Our goal is to transform lives through empowering change.
Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group.
ADDITIONAL INFORMATION
Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.
Please note that as part of our process, we complete an enhanced DBS check and BPSS check. We encourage applicants from all backgrounds.
Unfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our positions.
Additional information on our company policies including Gender Pay, Equality and Diversity, Company Benefits and our Candidate Privacy Policy can be found on our website.
Job Summary
The Advocacy and Campaigns Manager will play a crucial role in shaping and delivering Put Children First, the advocacy and campaigning initiative of Alder Hey Children’s Charity. The post holder will be responsible for influencing decision-makers, engaging stakeholders, and leading impactful campaigns to ensure children’s health and wellbeing are prioritised in public policy.
This role requires a strategic thinker with strong public affairs expertise, policy understanding, and excellent communication skills. The campaign is child led and will involve working with children to raise their voice. The post holder will also work with politicians, policymakers, clinicians and internal stakeholders, partner organisations, and the public to advocate for change, ensuring that Alder Hey Children’s Charity is a leading voice in children’s health policy and advocacy. This role is one of the first with a charity aligned to an NHS Trust and will appeal to someone with a strong desire to pioneer advocacy and campaigning in a unique setting.
Main Duties/Tasks
Advocacy & Campaigning Strategy
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Work with the Head of Marketing & Communications to develop and deliver a proactive and inclusive advocacy and campaigning strategy to drive meaningful policy change that benefits children’s health.
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Identify and respond to policy developments, advising on how Alder Hey Children’s Charity can influence key decision-makers and stakeholders.
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Lead campaign planning and execution, ensuring activities engage supporters, stakeholders, and policymakers effectively.
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Develop and manage partnerships with other charities, organisations, and networks to amplify the impact of the charity’s advocacy work.
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Work with external agencies where necessary to develop and deliver plans, being the key point of contact.
Public Affairs & Stakeholder Engagement
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Build strong relationships with MPs, government departments, local authorities, and policymakers at national and regional levels.
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Represent Alder Hey Children’s Charity and Put Children First in parliamentary briefings, policy roundtables, and stakeholder meetings.
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Monitor political and policy developments relevant to children's health, providing insightful briefings and recommendations to senior leadership.
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Support senior leaders and Trustees in their engagement with political and policy stakeholders, ensuring they are well-briefed and strategically positioned.
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Engage with children and families to ensure their voices are central to the advocacy work, developing plans to engage under represented communities.
Policy Development & Thought Leadership
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Translate complex policy issues into clear, compelling narratives that drive awareness and action.
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Work with colleagues to develop policy briefings, reports, and consultation responses, ensuring Alder Hey Children’s Charity is a credible and informed voice in the sector.
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Work with the Head of Marketing & Communications to position the charity as a thought leader on children’s health policy, ensuring its voice is heard in key debates and discussions.
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Identify opportunities to influence policy discussions through submissions, evidence-gathering, and research collaborations.
Media & Communications
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Collaborate with the Marketing & Communications team to develop compelling messaging that supports advocacy goals.
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Work with the charity’s Communications Advisory agency to secure media coverage on key issues, providing expert commentary and ensuring children’s health remains a priority in public debate.
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Develop engaging and inclusive content for Put Children First, including press releases, blogs, social media, film and supporter communications.
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Work with campaigners and families to amplify lived experiences in advocacy efforts, ensuring their voices are central to campaigns.
Internal Collaboration & Leadership
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Work closely with the fundraising teams, grants team, marketing and communications and the Trust’s Communications team to ensure advocacy work aligns with broader charity and Trust objectives.
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Provide advice and guidance to colleagues on policy and public affairs matters, in consultation with the Head of Marketing and Communications where required.
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Support the development of staff and volunteers as advocates for the charity’s policy positions.
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Ensure all campaign activities align with Alder Hey Children’s Charity’s values and meet ethical and legal standards.
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Any other reasonable duties as required by your line manager.
The client requests no contact from agencies or media sales.
We have an amazing opportunity to deliver career defining income growth whilst working for a high performing aspirational sector leading team!
Location - This role covers the southern region of the UK - as this is a homebased role we welcome applicants from any part of the UK, however the expectation would be for you to attend meetings and events in your region and our offices.
As part of the Regional Leadership team, you will be key to making decisions about structures, strategies and processes that will drive Regional Fundraising to be at the heart of the organisation. You will manage three Regional Fundraising Managers and support the wider South team to deliver targets, recruit and retain supporters and raise awareness of our work in the local community.Although home based there are opportunities to attend events, offices, meet supporters and face to face meetings with peers and colleagues. No day is the same, but we promise that each day will be filled with driving the team to deliver incredible results and outstanding experiences for our supporters.
About you
You will have a deep understanding about Regional Fundraising and be able to use this to drive a team of regional relationship experts to deliver their targets. You will have the ability to build and maintain relationships internally and externally and can showcase the impact and value Regional Fundraising has internally and across the sector. We are looking for a team player that will be influential and looking to excel at a Regional Leadership team level, and within their South Team! The successful candidate is someone who likes to think creatively and share ideas to continuously improve our ways of working. We are ambitious and passionate about making a positive impact in the lives of people affected by dementia, so we need an individual who will possess the ability to take goals and targets and make them a reality, making time sensitive decisions and solve problems. You will help us be the an
outstanding and successful team of ambassadors with the best networks, driven by your excellent communication and networking skills. We also want someone that take the initiative and make brave and bold decisions, and be able to then learn from the knowledge we get from the experience to build a better team! We need an effective people manager who is compassionate but determined to make a difference for all their team, supporters and people affected by dementia.
What you’ll focus on:
• Lead and manage a home-based team to deliver in year income and build a pipeline of future income to hit out 2030 projections
• Play an active role in the Regional Leadership team, challenging proposals, making decisions, leading by example and creating the right culture
• Work closely with the SRFMs in the North and Central to ensure we are maximising potential in all areas
Our commitment to Equity, Diversity, Inclusion & Belonging
We need to ensure the voices around our table better reflect and understand the communities we exist to serve. We strongly encourage individuals to apply who have a disability, impairment or health condition or individuals who identify as part of a minority ethnic background, as these groups are currently under-represented at Alzheimer's Society.
Our hiring process
We want you to bring your whole self to the process. Applications are anonymised until interview stage, and we’re happy to support any adjustments. Share your feedback via our candidate survey when applying to help us improve. We may close early if we receive high interest (with 48 hours’ notice). Some roles may require a DBS check as part of our safer recruitment commitment. Thinking about using AI during the recruitment process? we know this can be helpful in many ways but remember to include your personal and authentic self too. Your voice and experience are what really set you apart.
Giving back to you
At Alzheimer’s Society, we value our people and take a total reward approach to pay and benefits. You’ll enjoy a generous double-matched pension scheme, 27 days’ annual leave (plus bank holidays and wellbeing days), and access to a free Bupa Cash Plan, 24/7 EAP, Thrive mental wellbeing support, and virtual GP services. Our Society Plus platform offers exclusive discounts, wellbeing resources, and recognition schemes, while our flexible working, family-friendly policies, and life assurance provide peace of mind and work/life balance. We also offer a free Will-writing service and long service awards to recognise your ongoing commitment.
The client requests no contact from agencies or media sales.
£28,000 - £30,450 per annum
Fixed term (12 months), full-time (37.5 hours per week)
Hybrid working with regular travel to our London Bridge Office
What the job involves
We’re looking for a Customer Experience Executive to join our team on a fixed term basis covering an internal secondment. This is a fantastic opportunity for a proactive, people-orientated, Customer Experience/ Supporter Care professional to join an established team at one of the most dynamic charities in the UK.
You’ll be a critical part of the Customer Experience and Engagement Team in our Communications Directorate. Focussing on supporter care, you’ll be committed to building and strengthening long term relationships with our customers – from service users to fundraisers, from campaigners to volunteers. You’ll enjoy keeping customers coming back for more.
We’re transforming our culture to be customer and insight driven and this role will play a major part in making that happen. You’ll be supporting the Customer Experience Manager in gathering customer intelligence and implementing evidence-based insights to reinforce and improve customer journeys.
You’ll provide a customer focused steer in working groups for new and existing fundraising products. Putting the experience of the customer first, you’ll help build long term relationships with our customers and keep them coming back for more. You’ll be passionate about stopping prostate cancer killing men and damaging bodies.
You’ll develop a sound understanding of our processes with a drive and desire to continually improve the way we work, using an agile mindset, seeking, and implementing solutions and finding better ways of working.
What we want from you
We’re looking for a people-focused, self-motivated, and hands-on individual who believes that every interaction matters. You’ll have experience working in a busy, customer-focused support team and enjoy the “nuts and bolts” of delivering customer-centred, insights-led experiences just as much as delivering the experience itself. You’ll help strengthen the relationships we have with our customers, so together we can create a world where lives aren’t limited by prostate cancer.
You’ll be comfortable dealing with complaints and able to engage with a wide range of customers, showing enthusiasm or empathy when it’s needed.
You’ll be a strong communicator, able to adapt your style to suit different people and situations and have experience building good relationships at all levels of an organisation. You’ll be comfortable highlighting the impact that every stakeholder has on our customers’ experiences. Proactive, collaborative, and a real people person, you’ll work well under pressure as part of a dynamic team.
You’ll have experience using a CRM system (like Raiser’s Edge) and understand the importance of handling sensitive data in line with GDPR regulations. Ideally, you’ll also have a good understanding of fundraising rules, including Gift Aid.
Why work with us?
Every man needs to know about the most common cancer in men – prostate cancer. It’s a real and present danger that takes over 12,000 of our dads, grandads, brothers and friends each year.
Prostate Cancer UK is the largest men’s health charity in the UK. We have a simple ambition – to stop prostate cancer damaging lives. We invest millions in research to revolutionise testing, treatment and care. We’re blazing a trail to a screening programme that could save thousands of lives with regular, accurate tests for all men at risk. And we work tirelessly to spread the word about risk and offer specialist support to people living with the disease.
Work with us and you’ll see your efforts pay off as we give men and their families the power to navigate prostate cancer.
Our commitment to equity, diversity and inclusion
At Prostate Cancer UK we’re committed to righting health inequalities across the UK, starting with those faced by Black men. This includes ground-breaking research into Black men's risk and working with communities directly to overcome barriers to the diagnosis and treatment of prostate cancer. To make this happen, we're dedicated to being an inclusive, proactive organisation, as we strive to be Allies to Black communities. We’ll achieve this by advocating and working alongside those communities to promote change. We're also working to be Allies to each other, not only protected groups. In 2024, we launched our New Allyship Training Programme. All colleagues at Prostate Cancer UK will be trained to act and identify as an Ally.
We've also signed Business in the Communities Race at Work Charter, as a dedication to our Black health equity work and wider EDI priorities. As a signatory, we're responsible and accountable for driving positive change.
Ways of working
Our hybrid working approach combines the best of flexible working – a positive work/life balance, inclusive and accessible platforms, and online information at our fingertips.
Next steps
More information on what we offer, as well as the role, can be found on our vacancies page. Please download our job profile document (job description) with our ‘How to apply’ section sharing the key points to refer to in your application and to apply, please visit the website via the apply button.
The closing date is Sunday 13th July 2025. Applications must be submitted by 23:45 UK time.
Interviews: By arrangement. Currently scheduled for the week of Monday 21st July 2025.
Prostate Cancer UK is a registered charity in England and Wales (1005541) and in Scotland (SC039332). Registered company number 02653887.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job Title: Night Support Worker
Location: London Borough of Tower Hamlets
Salary: £28,808.00 per annum (par rota)
Hours: Hours: 40 hours per week including weekends.
Contract: Permanent
PRHA is a great place to work – Our award-winning teams work together to improve the lives of our residents and make a real contribution to ending homelessness. As an IIP Gold standard employer, we value our staff and commit to develop their skills and support them in their important work.
We have an exciting opportunity for a Night Support Worker within two of our specialist services. We are looking for self-starters with a passion for sparking change in people’s lives. You will have the necessary skillset to empower people and support residents to achieve their goals.
PRHA hostels guarantee a fast-paced, challenging and dynamic environment where no two days are ever the same. We are seeking motivated and energetic individuals to join our teams and help our residents to change their lives for the better.
Who we’re looking for
We are looking for self-starters with a passion for sparking change in people’s lives. You will have the necessary skillset to empower people and support residents to achieve their goals.
To be successful in the role you must be able to:
· provide dynamic person-centred support to residents
· ensure at all times the environment is safe and welcoming for all
· work together in a team to deliver a psychologically informed environment
·
What we offer
We offer our staff a generous benefits package, which includes:
· Pension Scheme – We offer a group stakeholder pension scheme with 3% employer's contribution, employee contribution is 5%
· Holidays - Employees receive up to 22 days annual leave plus bank holidays rising with long service
· Medical – we provide a “Cash Back" Scheme for a range of services such as dental, physio, chiropody, health& wellbeing
· Training Programmes – We provide comprehensive training to our employees to enable them to grow in their career and achieve their professional aspirations.
· Season Ticket Loans – We offer interest-free season ticket loans after successful probation
· Life Assurance - Upon death whilst in service, a Death in Service payment may be made according to the scheme rules. The payment covers 3 times of the employee’s annual salary.
It is required for this post that the successful candidates will have to complete an enhanced DBS disclosure check.
Grade 12 - £52,287 - £60,831 (pay award pending)
Hybrid – Risley Moss, Birchwood, Warrington, WA3 6QX is the office location.
Trees and Woodland Operations and Strategy Manager– The Mersey Forest team, employed by Cheshire West & Chester Council
Cheshire West & Chester Council invites applications for the crucial Trees and Woodland Operations and Strategy Manager position within the Mersey Forest Team. This role is instrumental in advancing our landowner engagement and support services across the Mersey Forest area, in alignment with our long-term strategic plan, to create well-wooded landscapes that benefit people, nature, and a thriving economy.
The Mersey Forest, established in 1991, is a growing network of woodlands and green spaces across Cheshire and Merseyside. Over the past three decades, more than 10 million trees have been planted, transforming the landscape and providing numerous environmental, economic, and social benefits. This initiative has been at the forefront of promoting biodiversity, community engagement, and enhancing the well-being of residents, embodying a long-term vision for urban and rural regeneration. The Trees and Woodland Operations and Strategy Manager will play a critical role in continuing this legacy, contributing to climate adaptation efforts, and showcasing the value of our natural environment to people, nature and the economy, whilst championing the role that we all must play in protecting the natural environment, nurturing a wood culture.
Key Responsibilities:
- Oversee the development, execution and financial management of the annual Mersey Forest woodland establishment and Biodiversity Net Gain Programmes, developing and managing the delivery of a multi-year pipeline of projects
- Assist in formulating and implementing woodland management plans to uphold sustainable woodland management and conservation practices.
- Provide expert advice to local authorities, landowners, and other stakeholders on woodland establishment, management, and conservation, fostering collaborative relationships.
- Lead an annual multi-million-pound programme of Mersey Forest partnership planting schemes across the Mersey Forest area, ensuring compliance with the UK Forestry Standard and other regulatory guidelines. This includes leading and managing the woodland advisors, operations team and ecologist.
- Work closely with the Mersey Forest Director and various stakeholders, including the Forestry Commission and Natural England, to ensure clarity on the scale of sites requiring regulatory approval.
This position operates within a fully agile working framework, with a predominantly home-based working arrangement and an office base at Risley Moss, Warrington. The role of Trees and Woodland Operations and Strategy Manager presents a significant opportunity for a seasoned professional to contribute to one of the largest natural environment programmes in England, playing a leadership role at the local, regional and national levels.
Qualified candidates are encouraged to apply by submitting an extended CV and a cover letter that does not exceed two pages. They will become an integral part of a dedicated team committed to environmental excellence and community engagement, continuing the legacy of The Mersey Forest Partnership.
For more information, contact the Mersey Forest Team.
Closing Date 4th July 2025
The client requests no contact from agencies or media sales.
Purposeful vision. Agile planning. Steadfast persistence.
PLANNING MANAGER
Salary: £40,000 - £44,000 per annum
Reports to: Planning and Change Lead
Directorate: ?Marketing, Fundraising & Engagement
Contract: ? Permanent
Hours: ?35 hours per week
Location: ?Stratford, London w/ high-flex (1-2 days per week in office)
Closing date: Wednesday 25 June 2025, 23:55
Visa sponsorship: You must be eligible to work in the UK to apply for this vacancy. Cancer Research UK is not able to offer visa sponsorship.
At Cancer Research UK, we exist to beat cancer.
We are looking for a Planning Manager to ensure the execution of CRUK's mass audience strategy through MFE plans, empowering teams to achieve our goals efficiently and effectively. This is a brand-new position and will be crucial for driving change across the business.
You will help drive a step-change to make MFE become a truly audience-centric directorate, especially in the way we translate strategy into plans. You will help design and embed a new approach to planning in MFE, centrally setting clear priorities and improving how agree and align resource to achieve our shared goals.
In a lively, vibrant working environment, you'll discover something new every day, whether it's a new connection, a new method of engagement or a talent you never knew you had. You'll also be surrounded by people who are as dedicated to beating cancer as you are.
What will I be doing?
Support the design, build and implementation of an integrated and well-sequenced planning process to successfully drive forward delivery of the mass audience strategy, including putting a much greater focus on audience needs in the way we plan our work
Support the running of this planning process, working with stakeholders across MFE and key partners in other directorates to align priorities, activity and KPIs.
Support the design, build and implementation of MFE quarterly business performance reviews to drive alignment with the audience strategy and ensure prioritisation and investment decisions deliver on overall strategic goals
Contribute to the development of a '3-year plan' for MFE, translating the mass audience strategy into a high-level plan of priorities and activity
Act as a key interface for MFE with other directorates, ensuring support functions receive a joined-up view of needs, requirements and priorities across MFE, aligned to the mass audience strategy (including deputising for the MFE Planning & Change Lead on forums relating to CRUK-wide planning)
Support improvements to how CRUK-wide planning is done, including how we align people and budgets to achieve our shared goals, especially in areas of org-wide shared resource (e.g. Creative)
Support the design, build and implementation of a new fit-for-purpose governance structure for MFE, and support the MFE Planning & Change Lead in running this new governance
Champion process optimisation initiatives across MFE to deliver efficiencies and improve employee experience
Work with colleagues in Fundraising Finance to ensure financial and operational planning are integrated and aligned, and to collaborate at key points in the business cycle (e.g. target-setting, budgeting etc)
Contribute to writing impactful papers and presentations for a variety of stakeholder groups, including MFE SLT
What are we looking for?
Experience of operational planning and/ or project management, ideally including setting-up new planning processes
Strong project management and planning skills, including resource and risk management
Comfortable with working flexibly and in a rapidly changing working environment, including the ability to set and manage own workload and priorities
Ability to work through ambiguity and to navigate new territory
A strategic thinker, interpreting complex information, putting it in context and having a clear view of the "big picture"
Significant experience working in a fast-paced environment, managing multiple and complex projects.
Excellent communication skills and the ability to build strong relationships with and influence a wide range of individuals
Highly organised with a proven ability to show initiative, and a strong desire to achieve outcomes of an excellent standard
Our organisation values are designed to guide all that we do.
Bold: Act with ambition, courage and determination
Credible: Act with rigour and professionalism
Human: Act to have a positive impact on people
Together: Act inclusively and collaboratively
We're looking for people who can believe in and embody these organisation values and can use them to drive forward progress against our mission to beat cancer.
What will I gain?
We create a working environment that supports your wellbeing and provide a generous benefits package, a wide range of career and personal development opportunities and high-quality tools. Our policies and processes enable you to improve your work-life balance, take positive steps in your career and achieve your personal wellbeing goals.
How do I apply?
We operate an anonymised shortlisting process in our commitment to equality, diversity and inclusion. CVs are required for all applications; but we won't be able to view them until we invite you for an interview. Instead, we ask you to complete the work history section of the online application form for us to be able to assess you fairly and objectively.
Are you passionate about creating real, lasting change in mental health, learning disability and neurodiversity services? Open Up, the official charity of Devon Partnership NHS Trust, is looking for a skilled and driven Grants Manager to play a vital role in expanding our fundraising success and securing transformative funding.
You'll be at the heart of developing powerful grant applications and building lasting relationships with trusts and foundations to bring life-changing projects to communities across Devon and beyond.
We offer flexible working, a collaborative team and a values-led culture rooted in inclusion, empowerment and innovation. You'll have the freedom to shape strategy, the support to grow professionally and the opportunity to deliver tangible, visible impact.
If you have a talent for storytelling, a head for strategy and a heart for social change, we would love to hear from you. This is your opportunity to deliver visible impact, build brighter futures and be part of something special.
We elevate mental health, learning disability and neurodiversity care across Devon and beyond through innovation, awareness and support.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Charity: Concordia
Location: Portslade Office (with national and international travel)
Role Type: Permanent, Full-time
Salary Range: NJC PO 1- PO2 £35,745 - £40,221
Working Hours: FTE, 35 hours per week. It is also expected that the post-holder will fulfil any occasional additional duties during evenings and weekends as required and work flexibly to do so.
Benefits include: 25 Days holiday + extra day with each year of service (up to 5 years)
Flexible working
Fruit, Tea & Coffee
Social activities
Free onsite parking
Pension
We are seeking a dynamic and proactive Operations Manager to join our team. Working closely with the Operations Director, you will provide day-to-day leadership and support to the Commercial Operations team, with a strong focus on data management, reporting, and driving operational efficiency.
Who are Concordia?
Our vision is a world of peace, prosperity and opportunity
Concordia exists to promote and build international peace and equality. We do this through cross cultural work and volunteer placements.
Between 1943-2024, Concordia supported an estimated three-quarters of a million people to take part in activities and projects that support communities both in the UK and across the globe. Whether bringing people from overseas to the UK, or sending UK citizens abroad, we aim to provide life-changing opportunities.
Today, we continue to place international workers on UK farms to carry out a range of seasonal work, as well as helping to bring in harvests and feed the nation while enabling prosperity for the communities of workers back home. We also facilitate volunteer placements, for individuals and groups, specialising in international and cross-cultural exchange.
Our Vales:
Kind
Our focus is on the wellbeing of everyone who participates in our programmes so they have a positive, fair and rewarding experience. We ensure a high degree of attention to detail for every person who takes part and their individual needs.
Courageous
We are courageous and stand up for individuals, making sure everyone benefits from our programmes. We engage constructively with governments and other key stakeholders to ensure our programmes are robust and ethical.
Impact
We empower individuals from diverse backgrounds, which in turn supports communities locally and internationally. Our initiatives focus on individual impact, creating a ripple effect of positive change that carries across the world.
What does being an Operations Manager at Concordia look like?
In this key role, you will contribute to the ongoing development and improvement of Concordia’s Seasonal Worker Programme (SWP), ensuring the smooth and effective management of all SWP operational processes. You will also represent Concordia at international events and network meetings, promoting our work and building valuable partnerships.
In this role you’ll:
· Support the Operations Director in implementing and delivering the Concordia commercial strategy, ensuring all agreed objectives and programme targets are met.
· Provide effective day-to-day leadership and management of a 12-member operations team, promoting collaboration and accountability.
· Monitor operational performance closely through dashboards, ensuring KPIs are achieved and consistently reviewed.
· Drive improvements in reporting and data visibility by enhancing the use of the bespoke database system.
· Produce regular and ad hoc reports to track commercial performance against targets, drawing insights from CRM systems and multiple data sources.
· Lead overseas Agent Audits as required - international travel involved.
· Analyse Seasonal Worker survey results and generate clear reports highlighting key trends in satisfaction and operational challenges.
· Ensure holiday planning and resource allocation are well managed to maintain service continuity.
· Demonstrate a personable, approachable management style, with proven experience leading, motivating, and developing teams
Is this the role for you?
Are you a highly organised and motivated individual with excellent administrative skills?
Can you spot and act on opportunities for growth?
Are you creative, detail-orientated and able to manage multiple priorities while communicating with passion and clarity?
Are you committed to high standards and continuous improvement?
We’re looking for a candidate with proven experience in a fast-paced, target-driven operations environment. You’ll bring strong multitasking and communication skills, a track record of driving performance improvements, and advanced Excel capabilities including reporting with macros and database connections.
A full driving license and use of a suitable vehicle would be advantageous but not essential.
Closing date for applications: 20 June 2025
Due to the high volume of applications, only shortlisted candidates will be contacted. If you have not heard from us by 11 July, please assume that your application has not been successful on this occasion.
to foster cross-cultural understanding by providing people with quality opportunities for international volunteering and work experience
Salary: London £56,991 gross per annum / Brussels €5.036,82 gross per month
About the role
Does the prospect of being the vital link between mission-driven programme teams and a dynamic finance function excite you? If you answered yes, then you need to join ClientEarth as our Finance Business Partner Manager in either our London or Brussels office!At ClientEarth, we use the power of law to protect life on Earth. As our FBP Manager you will lead a team that empowers programme heads to plan boldly, spend wisely, and turn strategy into action, ensuring donor funds are maximised to drive global change.
Meet your Manager
In this role, you will be managed by Greg Pickford. Greg joined ClientEarth in 2018 and is based in our London office.
Main Duties
- Manage a team of 2-3 Finance Business Partners (FBP) supporting Programme teams with the grant portfolio, keeping budgets under continuous review, and providing regular financial information and analysis.
- Contribute proactively with the Programme Finance Lead and the core Finance team in improving programme finance systems and procedures.
- Working with Programme Heads and the FBPs, provide commentary and insight into the Programmes financial position on a monthly basis, flagging material risks and identifying mitigating actions.
- Review the financial assessment of new grant proposals and grant agreements. Ensure that they are in line with ClientEarth strategy and financial guidelines for cost recovery and overheads. Escalate grants or contracts that do not comply to the Head of Finance, Planning and Analysis for sign off.
- Review monthly salary allocation and cost recovery journals prepared by FBPs and ensure that data checks are in place including accuracy of fund balances
- Ensure that the financial aspects, reporting and audit requirements of grant/donor funded projects are aligned with donors’ contractual requirements.
See the job description (below) for a full list of duties for this role.
Role requirements
- Qualified Accountant or qualified by experience (essential)
- Knowledge of charity financial management (essential)
- Demonstrable experience of financial administration of a portfolio of grants (essential)
- Demonstrable experience of preparation of budgets and grant financial reports (ideally trusts, foundations and institutional donors such as DfID and EU) (essential)
- Good knowledge of charity financial processes including allocation of project costs and apportionment of cost recovery (essential)
- Experience of managing teams (essential)
See the job description (below) for a full list of requirements for this role.
Note to candidates: We know that long lists of criteria can be daunting and that some candidates will not apply for a role unless they feel they are 100% qualified. If you feel you meet at least some of the essential criteria, we still encourage you to apply.
Further Information
Have a question about this job? Please visit our Careers site for advice on applying, FAQs, and more.
Flexible working: We are proud to be a Flexa accredited Employer. Visit our Flexa Employer page for more information on our approach to flexible working. Our flexible working policy allows our people the choice to decide to work from home/another location in the country where their contract of employment is issued for 80% of their month, with the other 20% of their month being office-based See our Benefits page for more.
ClientEarth values diversity and inclusion and the benefits this brings. We aim to appoint the most suitable candidate at all times and welcome applications from people from all different backgrounds.
Please note that ClientEarth is only able to employ those who have the pre-existing legal right to work in the UK or Belgium.
ClientEarth is not a law firm and does not provide legal advice or legal services to third parties.
Using the power of the law to protect life on Earth.



The client requests no contact from agencies or media sales.
Are you passionate about music, inclusion and making a real difference? The OHMI Trust is looking for someone to lead our Instrument Development programmes. The heart of our mission is to make music truly inclusive for people with physical impairments and in this role you will be driving forward the development and delivery of adapted musical instruments. It is creative, purposeful work and we are looking for someone who cares deeply about the impact that music can have.
Our team is looking for someone who lives and breathes our passion as much as we do and will put the work (and the miles) into bringing our mission to life. You will do this through:
- Developing a strategic approach in how we can increase the range of instruments and supportive apparatus available, working with instrument makers and technologists where necessary.
- Identifying potential entrants for our OHMI Competition, which is where we challenge developers and instrument makers to adapt or create instruments that can be played without the use of one hand and arm.
- Supporting our OHMI Music-makers, a project that works with partner organisations to bring music lessons to individual students or a whole class by providing adapted instruments.
- Making sure we are communicating with our funders and Board of Trustees about our progress and impact.
And as a key member of the team, you will support us in promoting our great work at various key conferences and workshops.
No two days look the same here at the OHMI Trust, but a week could look like this:
· Arranging meetings with student groups working on instrument related engineering projects.
· Joining an online meeting to develop the strategy for overcoming a specific instrument production challenge.
· Writing an application for funding towards the next instrument/piece of equipment that is needed.
Hours: 18.75 per week, but flexible. Some weekend and evening work will be expected, as circumstances and opportunities require. This post is subject to a 6-month probation period.
Location: flexible within the UK – this is a home/remote working role but there will be travel throughout the UK and there is an advantage in being located within easy commuting distance of the West Midlands, where the rest of the staff are currently based.
Deadline for application: 5pm 4th July. Interview date: 23rd July in person.
Accountable to: OHMI's General Manager and, through her, the Board of Trustees
What we are looking for:
Essential
- A passion for improving inclusion in music-making, including an understanding of the barriers to participation for those with physical disabilities
- Strong organisational skills, including an ability to prioritise workloads effectively, manage multiple tasks and work flexibly as part of a team
- Excellent communication skills, written and verbal, with the ability to adapt style and content to a range of different audiences and contexts
- Familiarity with standard office software (e.g. Microsoft Word and Excel) and an ability to build knowledge of new systems effectively
- Willingness and ability to travel throughout the UK as required for the job (travel expenses covered)
Desirable
- Technical skills - experience of working with instrument makers, designers or manufacturers
- Disability confident - experience of working with people with physical disabilities
If this role sounds like a great fit for you, we would love to hear all about it! Tell us why you are interested and what skills you can bring to this position by sending a written statement along with your CV to Rachel Wolffsohn. We will be holding in person interviews on 23rd July in Birmingham so please hold that date in your diary.
You can find out more about us and our work on our website and if you have any questions about the position, please get in touch with Rachel.
We are a Disability Confident Committed employer and as such commit to offer an interview to all disabled candidates who meet the Essential criteria.
The client requests no contact from agencies or media sales.