People manager jobs

Harris Hill are delighted to be working with a national charity to recruit for Events and Marketing Coordinator in order to support a mission led team committed to improving the lives of people in one of the UK’s most vital sectors.

You’ll play a key part in organising and delivering a diverse programme of events across England and Wales, from large scale shows and conferences to local community engagements and volunteer activities. You’ll ensure a consistently professional presence that reflects the values of the organisation, while engaging directly with the public, supporters, volunteers and ambassadors.

In addition, you’ll provide valuable support to the Marketing and Communications team, creating and curating content for social and digital platforms, helping produce case studies, supporting CRM engagement, and maintaining promotional materials.

As Events and Marketing Coordinator you will:

Event Coordination

• Support the planning and delivery of national and regional events
• Coordinate event logistics: bookings, materials, travel, staffing,
• Gather feedback and data to evaluate event success
• Maintain a centralised events calendar

Marketing Support

• Assist with content creation for digital platforms and printed materials
• Manage promotional inventory and branded assets
• Support email campaigns, invitations, newsletters and post-event comms
• Help ensure brand consistency across all materials
• Stakeholder Engagement
• Liaise with internal teams, volunteers, and external partners
• Provide onsite support and act as a warm and professional representative
• Support volunteer and ambassador involvement at events

Admin & Reporting

• Support budget tracking, invoicing and expenses
• Keep CRM records up to date (Microsoft Dynamics)
• Assist with internal meetings and timelines

To be successful, you must have experience:

• Experience in events or marketing coordination
• Excellent written and verbal communication skills
• Ability to manage multiple tasks and meet deadlines independently
• Strong interpersonal and public facing skills
• Proficient in Microsoft Office and tools like Canva

Desirable:

• Familiarity with Microsoft Dynamics or CRM systems

• Welsh language skills (spoken and/or written)
• Full UK driving licence

Salary: £28,000- £30,000 per annum

Location:  Minimum of three days per week in, Oxford

Contract: Permanent

Closing date: on rolling basis  

Interview: TBC

Recruitment process: Cv and Supporting Statement to

If this sounds like you, then please do get in touch ASAP!

As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

30 hours per week / permanent / working onsite on a seven-day rolling rota, including evenings, weekends and bank holidays.

 is to help children and young people have a fair chance to be who they want to be. We do this by providing a safe home, increasing life skills and self-confidence, and improving emotional wellbeing and mental health.

services delivers specialist 24-hour supported accommodation where young people are supported to acquire the necessary skills in preparation for living independently, safely explore their increased freedom of choice and develop responsibilities associated with adulthood, whilst still having the appropriate level of support from an experienced team.

We adopt a trauma informed and psychologically informed approach to supporting our residents to help them build essential life skills, identify their goals and support residents into independent accommodation. We have a dedicated team of Support Workers, Night Workers and additional Bank Workers who provide support, guidance, and signposting around areas such as housing, budgeting, living skills, jobs and relationship building.

We are looking for a Supported Housing Support Worker to join our Cook Road, Horsham team, who will hold a caseload of residents and meet with them weekly to build a support plan. Main areas of responsibilities are:

Housing

• Coach young people to manage their occupancy agreement and adhere to house rules, in preparation for independent living. 
• Promote a credit culture, encouraging young people to keep up to date with all payments for rent.
• Maintain up-to-date knowledge of housing and welfare benefits for young people and be well-informed on significant changes to housing law.
• Deal effectively with non-compliance issues, such as non-payment of rent or damage to room, using restorative practices and working collaboratively with the rest of the team.

Coaching and Engagement

• Coach young people so they can articulate their aspirations and ambitions and take the lead in acquiring the skills they need to live independent and fulfilling lives.
• Ensure young people are encouraged to take responsibility for their own personal development, to engage with the services on offer and build strong networks and connections within the local community. 
• Ensure consistent standards of safeguarding and Trauma Informed Practice when supporting young people, observing our safeguarding procedures, and keeping yourself and residents safe by respecting professional boundaries.
• Maintain client records on In-Form (client database) detailing the young person’s journey in relation to their strengths and needs, any risks, and any outcomes (to monitor service performance). 

General 

• Work as part of a team, on a rota shift pattern, ensuring young people at the service have non-judgemental, objective, and supportive staff during the day/evening, along with taking responsibility for personal safety during periods of lone working
• Contribute to a great working environment, with a calm, yet assertive manner, being able to handle potentially difficult situations.
• Participate in relevant continuing professional development and utilise Reflective Practice Supervision as part of leading psychologically informed practice. 

There will be times when lone working will be a requirement for this role, but you will get to know the team and service, along with an induction and training prior to starting on a rota. Please download the job profile for full role details.

If you’re enthusiastic about this opportunity but your experience doesn’t align perfectly with every requirement, we encourage you to apply anyway and demonstrate how your experience is transferrable. You may be just the right candidate. 

This is a dynamic and varied role; you will be passionate about being involved in the support and growth of young people.

Experience and Knowledge

• Experience relating to housing, support work, and/or working with young people at risk
• Experience of working proactively with a caseload of young people with multiple and complex needs to enable them to achieve independent living. 
• Knowledge of statutory and voluntary resources available to young people with multiple and complex needs.
• Knowledge of good safeguarding procedures in relation to young people and the ability to maintain effective professional boundaries.
• Demonstrated confidence and competence in recording notes/actions in service log, incident forms and health and safety check lists.

Skills and Abilities 

• Ability to communicate clearly both verbally and in writing for appropriate recording of a resident’s progression, and to evidence outcomes achieved.
• Ability to build and maintain strong relationships with all stakeholders, including signposting and advocating for clients as necessary. 
• Ability to work autonomously, and use own initiative, as well as being part of a team.
• Clear verbal and written communication skills, good IT, and keyboard skills.
• Ability to de-escalate volatile situations and manage challenging behaviour appropriately.

If you would like any further information or an informal discussion about this post, please contact . Should you require any assistance with our application process, please email us at 

CLOSING DATE: Sunday 5 October 2025 at midnight

Successful candidates will already have the right to live and work in the UK without restrictions. We are unable to offer visa sponsorship for this role

An inclusive workplace We are committed to policies and practices of equity, diversity, and inclusion and to supporting our people to make sure our culture is consistent with this commitment. 

Accessibility If you require assistance or have questions regarding the application process, please do contact us.

YMCA DLG requires all staff and volunteers to be committed to safeguarding and promoting the welfare of children and young people, and to respond proactively to safeguarding concerns. Successful applicants are required to undertake an Enhanced DBS (including the Children’s and Adults’ barred lists) check, along with a reference and background check carried out by a third-party service provider. 

Job Description

About the role

This is an exciting opportunity for the right person to join the Refugee Migrant Centre as a Caseworker, authorised by the Immigration Advice Authority (IAA), formerly known as OISC. RMC is a well-established, award-winning regional charity, widely recognised for its impactful work with refugees and migrants.

For over 23 years, RMC has assisted thousands of refugees and migrants from 162 countries, helping to break down barriers to integration and enabling clients to become equal citizens. We provide a holistic range of services, from specialist legal advice to education and employment programs.

The successful candidate will join RMC’s Immigration department and play a key role in delivering free immigration advice and representation. This is an exciting time to join the team as RMC is expanding its infrastructure following significant growth in staff, activities, and turnover—rising from £776k to £2.8 million in the past five years.

RMC is regulated by the Immigration Advice Authority (IAA) and is accredited to provide free immigration advice up to Level 3, covering cases from initial advice through to the First-tier Tribunal and Upper Tribunal.

Our immigration services focus on assisting migrants (including undocumented migrants), refugees, and asylum-seekers in navigating the UK’s complex immigration legal system. We help clients secure the right to remain in the UK for themselves and their families, with a particular emphasis on human rights claims, family and private life applications, family reunion, settlement, citizenship, and applications under the EU Settlement Scheme.

Purpose of the Role:

Main duties and responsibilities

All Caseworkers (Levels 1 and 2) will be required to carry out the tasks shown below:

Casework and client care:

· To provide one-to-one specialist advice in immigration and asylum area of law

· To provide thorough, professional, high quality and timely casework and advice

· To ensure accurate recording keeping and ensure all necessary and associated administrative tasks are completed

· To ensure case deadlines and key dates are recorded, monitored and actioned in a timely manner

· To conduct all casework and advice in compliance with all IAA regulatory requirements and the IAA code of standards

· To maintain confidentiality in all dealings with clients

Training and development:

· To keep up to date with changes in the law

· To attend training and share learning and good practice with other advisors

· To keep a record of your attendance on training courses

· To provide internal and/or external immigration training when required by management

Teamwork:

· To share casework knowledge and experience within the team

· To mentor, support and/or supervise colleagues on a lower level of IAA regulation

Projects and Engagement:

· To take responsibility for the day to day delivery of specific projects if requested by management

· To deliver presentations and represent RMC at meetings/events when required by management

· To maintain effective working relationships with partners and stakeholders

· To demonstrate a degree of flexibility and undertake tasks not specifically referred to above

Person Specification

Knowledge, Abilities and Skills- essential

· Accredited at IAA Level 1 or 2

· Experience in delivering advice and representation in the field of UK immigration and asylum

· Experience in working with clients with vulnerabilities and/or migrants, asylum-seekers, refugees

· Knowledge of most immigration areas, with a good understanding of at least one area such as the EUSS, asylum, human rights or family-based applications

· Commitment to working towards Level 2 accreditation (for IAA L1 advisors only)

· Ability to explain complex information to clients from different backgrounds

· A proven high standard of communication skills, including written, oral, presentational and inter-personal skills

· Ability to work independently

· Ability to manage and grow a caseload

· Ability to prioritise and to manage tight deadlines

· Teamwork and Flexibility

· Commitment to equality and diversity

Desirable

· Accredited to IAA Senior Caseworker

· Experience working in the Legal Aid sector

· Experience working in or with the not-for-profit sector

· Fluent in a community language

· Experience of working in a multicultural environment and sensitivity towards other cultures.

· Excellent listening skills and ability to empathise as well as establish boundaries to avoid emotional over involvement

· Educated to degree level or equivalent

Flexibility

In order to deliver the stated aims of this post, a degree of flexibility is needed and the post holder may be required to perform work not specifically referred to above. Such duties will fall within the scope of the job within the appropriate pay grade. The job description will therefore be subject to periodic review with the post holder to ensure it accurately reflects the duties that are being performed.

Equal Opportunities

We're an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we're committed to creating an inclusive environment for all employees.

Closing Date: 07/10/2025

Please note that RMC is not a sponsoring organisation. If your visa requires an extension within the next 12 months with the support of employer sponsorship, the Refugee and Migration Centre is unable to provide assistance with this.

As a Peer Worker at Barnsley Street you will be part of a multidisciplinary team that provides a person-centred care and  will help deliver personalised interventions, helping individuals access the right services, by supporting them to set goals and offering guidance to help them achieve their goals and aspirations. 

What you'll do 

• Use lived experience to deliver personalised interventions
• Help individuals access the right services while promoting hope and positivity in line with the CHIME framework.​
• Support individuals in identifying goals, strengths, and support networks, offering guidance, encouragement, and follow-ups to help them achieve their aspirations.​
• Provide practical advice, information, and signposting while addressing barriers, including accompanying clients to appointments when necessary.​

See job pack for full detials and person spec

Senior Team Healthcare Assistant

Permanent Contract
Location: Harrogate Based
Hours: 37.5 hours per week (24 hours shift pattern, 5 over 7 including nights and weekends)
£31,461.18 per annum FTE (45% of hours need to be in unsocial hours)
Brand: Saint Michael’s Hospice
Closing Date:  12th October 2025 (the advert may close early if we receive a sufficient number of suitable applications)
Interviews will take place in Harrogate within two weeks of closing date

Do you want to be part of an organisation that makes a real difference to our local communities? Our family of services including Herriot Hospice Homecare, Just ‘B’ and Saint Michael’s Hospice provide vital support to people when they need it most. Our vision is of a community where everyone gets the care they need, want and deserve You can help make that a reality.

We are an independent charity powered by local communities. Every day, we help to improve quality of life for people living with terminal illness, bereavement and mental health concerns, because our belief is that no one should suffer. Our incredible teams work together to make this happen.

About the role

As a Senior Team HCA, you’ll be at the heart of our mission to deliver compassionate, high-quality, patient-centred hospice care. You’ll provide holistic, evidence-based support to individuals with life-limiting illnesses, ensuring patients and families receive both emotional and practical care during life’s most vulnerable moments. Acting as a shift leader, you’ll guide and mentor Healthcare staff, allocating tasks, ensuring care plans are delivered, and inspiring your team to provide the very best standards of care.

This role is about more than daily care, you’ll actively contribute to service development, innovation and governance, supporting audits, policy reviews and improvement projects that shape the future of our services. You’ll play a vital role in staff development too, helping to train, nurture and retain a motivated, skilled workforce committed to delivering excellence.

To thrive, you’ll bring at least three years’ experience in a specialist care setting, ideally with two years leading end-of-life care. Compassionate, resilient and highly organised, you’ll be confident in clinical practice while skilled in leadership, mentoring and decision-making. With strong communication skills, IT proficiency and a sound understanding of safeguarding, infection control and multidisciplinary teamwork, you’ll be a role model for best practice. Above all, you’ll embody our hospice values, compassion, dignity, inclusivity and professionalism and act as a positive ambassador for hospice care within the community.

How we look after you 

• We put people first in all that we do, which includes our own team
• Wellbeing and resilience support with a dedicated team by your side
• Flexible and hybrid working for many roles
• A supportive and caring environment
• Opportunities to grow, develop and progress, with culture of lifelong learning

How to apply:

• Please click Apply and you will be forwarded to the vacancy page on our website. Click on the role and this will open the application form.
• Download and read through job description (via the ‘Downloads’ section at the top of the advert) as you will need to tell us how you meet the essential requirements of the role.
• Make sure you answer all supplementary questions as part of your application otherwise your application will be automatically rejected.
• We recommend reading the application pack “Joining Herriot Hospice Homecare, Just ‘B’ and Saint Michael’s” and browsing the “Join our team” pages of our website, which will provide lots of useful information about what it’s like working for us and how the recruitment process works. 
• Did you hear about this role from a current employee as part of our recommend a friend scheme? Don’t forget to let us know after clicking apply.

Our values                               

• We put the people who use our services at the heart of everything we do
• We are caring and compassionate
• We are personal and supportive in our approach
• We engage positively
• We are responsive
• We are driven to do better
• We are fair
• We are professional
• We work collaboratively
• We are accountable

Living out our values

• Our behaviour framework puts our values in the context of our everyday work. See what this includes at
• We positively encourage applications from all areas of the community, regardless of gender, race, faith, disability, age, or sexual orientation. As part of our commitment to equality, diversity and inclusion, we collect and monitor EDI data of applicants to help us ensure that our policies and procedures are effective in promoting equality. The information you provide in the Equality, Diversity, and Inclusion section of the application form will have no bearing on your application, it is only used for diversity monitoring and is not visible to hiring managers.
• We believe that children, young people and adults should never experience abuse of any kind.  Our safer recruitment and safeguarding processes help protect those accessing our services. Please see our safeguarding statement on our website:

· If you require any support or adjustments to be able to apply for this role, please let us know by emailing

·       We will need to complete satisfactory pre-employment checks before appointing you. These include but are not limited to identity checks, DBS clearance at an appropriate level for the role, verification of right to work in the UK, employment references and employment history. We will cover the cost of these.

Don’t quite meet the requirements for this role? We’d still love to hear from you, please get in touch via to discuss other opportunities across our family of services.

PLEASE NOTE: Unfortunately, we are not currently able to consider applicants who require sponsorship to work in the UK.

North Yorkshire Hospice Care has a duty to protect those who receive our support. Roles within our organisation are exempt from the Rehabilitation of Offenders Act 1974. All applicants aged 16 or over who are offered employment will be subject to a Disclosure and Barring Service (DBS) check before the appointment is confirmed. This will include details of cautions, reprimands or final warnings, and convictions. Applicants will not be discriminated against due to convictions and cautions, but will be considered on their merit. Should a successful candidate have any convictions or cautions, the nature of the position and the circumstances and background of the offences will determine if it is possible to proceed with the appointment.

North Yorkshire Hospice Care is a registered charity in England and Wales (518905) with a family of services operating as Herriot Hospice Homecare, Just ‘B’, Saint Michael’s Hospice, and Talking Spaces. North Yorkshire Hospice Care is a company limited by guarantee, registered in England and Wales (2121179).

We are recruiting a Community Organiser (maternity cover) to join our team, working with people who have experienced poverty and homelessness because they have no recourse to public funds. The postholder will develop, support and facilitate United Impact, a group of Project 17 clients and former clients building solidarity and creating strategic change in line with Project 17’s broad aims.

Operations Officer Wales

You will be working alongside a team of Operations Officers, supporting, inspiring and guiding DofE leaders to ensure a consistent and quality experience for the young people that they support. You’ll be managing a portfolio of existing partners in Merthyr Tydfil and Rhondda Cynon Taff.

You will be home based, but there will be a mix of face to face and online interactions and, you will need to be prepared to travel across your patch. There may be meetings elsewhere in Wales, or across the UK, which you will be required to attend.

Whilst you won’t be working directly with young people, you will have the satisfaction of knowing that you are having a positive impact on their opportunities.

The DofE Award is a game-changer. We know that perseverance and passion for long-term goals is linked to success in education, life and work. Our structured programme of volunteering, physical and skills-based challenges inspire, guide and support young people to achieve.

We are looking for an enthusiastic, proactive, and effective team player to help us to give more young people from across Wales the chance to take part in the DofE, particularly those from diverse and marginalised backgrounds.

DofE Wales is proud to be a bilingual organisation and you will need to demonstrate an understanding of the bilingual context of Wales.  We welcome applications from non-Welsh speakers, who will be expected to demonstrate an understanding of the bilingual context of Wales and a commitment to developing their Welsh language skills.

You will need to have good interpersonal skills to build effective relationships with internal and external stakeholders and have the skills to support and manage them to deliver high quality DofE opportunities.

About Shout Out UK (SOUK):

Shout Out UK (SOUK) is a UK-based award-winning political and media literacy organisation with nearly a decade of experience in delivering impactful educational campaigns. Our mission is to defend and amplify democracy by equipping individuals with the critical thinking skills needed to navigate the complex information landscape and engage as informed, active citizens. We have a strong track record of working with educators and young people across various contexts, and we are the secretariat for the UK’s All-Party Parliamentary Group for Political and Media Literacy.

The Position:

You will be joining our small, passionate NGO to lead our resource development. Reporting directly to the Head of Programmes, you will be tasked with developing and producing educational programmes and materials on topics such as Political & Media Literacy, counter-extremism, and online safety. This will involve ensuring resource related KPIs are met within budget and on time, alongside supporting our Head of Programmes in coordinating delivery of projects. Some projects may be handled by you directly at times. Projects and resources can vary from developing media literacy workshops for schools, creating digital assets for counter-extremism training and campaigns, to planning content for city-wide democratic engagement campaigns.

This position requires an enhanced DBS check, provided by SOUK, in accordance with our Child Protection and Safeguarding policies.

Key responsibilities

• Plan, update and design learning and campaign resources for schools, colleges and for digital campaigns.

• Support the Head of Programmes in managing and delivering on our diverse projects. 

• Run relevant projects yourself as required.

• Recruit, coordinate and support schools and teachers across the UK to take on our political and media literacy workshops and projects.

• Establish and maintain effective relationships with teachers, councils and other stakeholders.

• Produce and update Elearning resources.

• Occasionally travel nationally and/or internationally, if required.

• Fulfil other duties as reasonably requested.

Skills and Experience:

• Proven experience in resource and curriculum development, preferably in the education or related sector.

• Strong organisational and time-management skills with the ability to manage multiple tasks and deadlines effectively.

• Excellent communication and interpersonal skills, with the ability to build rapport and work collaboratively with diverse stakeholders.

• Proficiency in Google Suite (Docs, Sheets, Slides, Gmail) and other relevant software.

• A strong interest in political and media literacy, civic engagement, and addressing online harms.

• Ability to work independently and proactively, taking initiative to solve problems.

• Familiarity with online learning platforms and virtual communication tools.

• A bachelor’s degree in a relevant field (e.g., education, social sciences, communications) is preferred.

• Strong writing skills are desirable. 

• Must be eligible to work in the UK.

Personal Attributes:

You are adept at working on fast-paced projects with multiple stakeholders. You possess outstanding planning skills, enabling you to work effectively under pressure, prioritize tasks, and consistently meet targets and deadlines. You have a clear eye for detail and extensive experience in developing learning materials, training resources, and educational content for digital campaigns, schools and colleges.

Above all, you understand the resource needs required by schools, sixth forms, and further education colleges. You can build strong relationships with teachers and support staff, and you excel at networking, negotiating, persuading, and problem-solving, all while remaining flexible to meet the needs of teachers and practitioners. You have excellent communication skills, both written and spoken.

This position requires an enhanced DBS check, provided by SOUK, in accordance with our Child Protection and Safeguarding policies.

Benefits:

• Unlimited Leave.

• Work Abroad Scheme.

• Opportunity to be part of an impactful project addressing critical societal challenges.

• Collaborative and supportive working environment with an international team.

• Professional development opportunities.

Senior Financial Accountant

(SEO)

£42,450 to £46,636 (National)

+ £5,000 Accountancy Allowance

Candidates can be based from Birmingham, Bristol, Cardiff, Leeds, Manchester, Nottingham or Swindon; however candidates must be able to travel to the Birmingham office when required.

The Government Property Agency is the largest property holder in government, with more than £2.1 billion in property assets and over 50% of the government’s office estate. We are transforming the way the Civil Service works by creating great places to work, leading the largest commercial office programme in the UK, working towards halving carbon emissions from government offices, and achieving greater value for taxpayers.  We are looking for innovative, solutions-focused people to join our team.

Representing the best covenant in the UK – His Majesty’s Government – we are leading ground-breaking programmes such as the Government Hubs Programme, Whitehall Campus Programme and Net Zero Programme, as well as delivering modern and cost-effective real estate service solutions. 

Innovation and progress are at the heart of our behaviours.  We foster a culture of lifelong learning, where curiosity and self-improvement are encouraged, and we’re dedicated to becoming a leading, inclusive employer both in the external market and throughout the Civil Service.  Our strong emphasis on Equity, Diversity, and Inclusion (EDI) is not just about driving inclusion across our organisation, it is also about ensuring our services meet the needs of government departments and the civil servants who use our spaces. 

Join our dynamic and diverse team that leads with purpose, improving sustainability, nurturing social value, driving inclusivity and flexibility, and kickstarting economic growth.  We are driven by purpose, and you can be part of it too: where you make a meaningful impact; where you influence; where your voice really matters; where you help to shape our future direction.

The responsibilities of the Senior Financial Accountant will include:

• Support the production of the GPA Annual Report and Accounts including provision of consolidation returns for Cabinet Office departmental accounts and Whole of Government Accounts
• Maintain and analyse accurate accounting records including preparation and monitoring of Statement of Financial Position reconciliations and accrual and other journals
• Monitor the effectiveness of key controls including those operated by outsourced service providers
• Prepare tax returns to deadlines including monthly VAT return and Construction Industry Scheme (CIS) returns
• Support the delivery of internal and external audits including provision of fully supporting and signposted evidence, monitoring of requests and responding to auditors in a timely way
• Support continuous process efficiencies and improvements across the function
• Build relationships with key staff across Finance and the business in order to maintain effectiveness and relevance during change

Key Skills & Experience 

• Good experience of financial accounting
• Good knowledge and experience of VAT
• Strong attention to detail and ability to analyse and interpret significant amounts of financial data
• Ability to seek out new information and self-develop
• Experience of using Enterprise Resource Planning (ERP) systems
• Proficient using Microsoft Excel Ability to work to tight deadlines

For more information, please apply using the link, or contact Emma Fuller at our retained search agent, Robertson Bell.

The GPA is committed to representing the communities we serve by making Diversity, Equality and Inclusion part of everything we do. To ensure that we are always recruiting and retaining a diverse mix of talent, we are particularly inviting applications from candidates who are disabled, ethnically or gender diverse, and people who identify as being part of the LGBTQ+ community. 

A place to create moments that matter

Salary: £30,878 per annum
Location: Peterborough, Hybrid (3 days in the office)
Contract Type: Permanent
Hours: 35 hours per week, Monday - Friday between 8am and 6pm.

Thousands of families across the country rely on us for a safe, affordable home. And as the housing crisis deepens, the work we do has never been more important.

It’s this belief - that everyone deserves a place to call home - that drives everything we do. Together, we find new ways to understand and champion our customers, support them and drive positive change.

For a career that means more and makes a meaningful impact on society, this is the place to be.

About the role

Always motivated to achieve brilliant standards of service, our Complaints Resolution Partners provide a first-class customer experience based on trust to our customers. Whilst we endeavour to always provide the best service to ensure our customers feel safe and secure in their homes, things don’t always go to plan.

It can be a stressful time when things go wrong so strong communication skills, empathy, professionalism, and resilience are key. You’ll liaise with contractors and internal departments to thoroughly investigate complaints and gather evidence to provide clear, detailed responses to our customers and seek their feedback to resolve their complaints within set timescales and enable continuous improvement of the service.

This is a great opportunity to make a difference for our customers and gain exposure across the business.

Salary

The spot salary for the Complaints Resolution Partner post is £30,272 per annum for applicants who fully meet the requirements of the post. Applicants, who do not meet all the requirements of the post, will start 5% or 10% below the spot salary.

About you

You will have extensive complaint handling experience in a regulated environment, dealing with stage 1 and stage 2 complaints including the awareness of the regulations set out by an Ombudsman. You'll also have exceptional customer service skills, with the ability to listen attentively, empathise with customers, and respond impartially. As we adhere to a regulated process with defined timescales for handling complaints, you'll be process-oriented, driven by a passion for problem-solving and ensuring issues are resolved within given timeframes. Strong influencing and stakeholder engagement skills are essential, as you'll collaborate with other departments to investigate circumstances and conduct thorough root cause analysis. Meticulous attention to detail, accuracy, and excellent verbal and written communication skills are crucial as we strive to resolve complaints with a positive outcome.

Complaints Resolution Partner Interviews

We want your candidate experience to reflect who we are - a place to grow, a place to thrive, a place to be you.

Stage 1: A Place to Connect

A call with the hiring manager. You’ll learn more about the role and team, and we’ll get to know you – your experience, goals, and what you bring.

Planned dates: 14th October

Stage 2: A Place to Show Your Strengths

A behavioural and scenario-based interview focused on how you apply your knowledge to real-life situations. You'll be asked to prepare a presentation and complete a Customer Service questionnaire in advance.

Planned dates: 23rd October

We aim to make the process clear, supportive, and genuinely valuable – a place where you feel informed and confident at every step.

A place to build a future

We have big ambitions. That means we need people who are driven to succeed and eager to grow. Here, you’ll have the opportunity to learn new skills, thrive in our collaborative environment, and take your career in different directions. We also support your health and wellbeing with 28 days of holiday plus bank holidays (pro rata for part time) – an extra day to celebrate your birthday and the option to purchase more – cash health plan, gym discounts, and a dedicated day to volunteer for a cause that matters to you.

And because we believe in supporting you now and in the future, this is a place to plan for your future – with access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, helping you save more efficiently. We also provide life assurance at three times your salary for all colleagues, giving you added peace of mind.

If you require reasonable adjustments to any part of our recruitment process, please let us know we will ensure requirements are met.

Please don’t delay in submitting your application. Where roles are urgent or we receive a high volume of applications, we may interview and conclude the process prior to any closing date indicated.

Please note candidates must have current eligibility to live and work in the UK, Accent do not currently hold a sponsorship license.

If you’re looking for a place you can make a positive difference to society, to our organisation and to your future, apply now.

Recruitment Agencies: We work exclusively with partners on our preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role.

You may also have experience in the following: Complaints Management, Resolution Advisor, Customer Service Advisor, Administration, Customer Care, Inbound Calls, Customer Service Officer, Admin Exec, Call Centre, CRM, Query Resolution, Contact Centre, CRM, Customer Service Executive, Customer Service Administrator etc.

REF-224 194

About Penumbra Mental Health

Penumbra Mental Health is a pioneering charity providing dedicated services for people with mild to serious and enduring mental ill health. 

The charity supports people on their journey to better mental health, by working with each person to find their own way forward. The power of people’s lived experience enables Penumbra to deliver pioneering services which transform lives.

From being there for people in crisis to suicide prevention, supported living to self-harm management and peer support. Penumbra is with those they support every step of their journey to a better place. People's experiences are at the centre of everything that it does.   It also pro-actively champions peer workers; they know that recovery is possible, because they’ve been there too.

The value of Penumbra's approach is a deep understanding that  everyone’s journey is different, so it works with people to identify, believe in, and reach their goals, whatever they may be. 

This is a newly created role which is part of a recharged Business Development Directorate aimed at developing a range of potential income streams and building a sustainable income model, reducing the dependency on statutory income. 

Background information

The Director of Business Development is primarily focussed on growing commercial opportunities and engaging at a strategic partnership and corporate level. The Head of Fundraising and Communications will boost the capacity and leadership of the team to develop voluntary fundraising, lead on smaller corporate partnerships, develop grants and trusts income, create and deliver headline grabbing campaigns that appeal to the wider public thereby developing an individual giving function and lead on organisational communications, including fundraising comms. You will be supported by a Communications Assistant who has a good knowledge of the charity and Fundraising Assistant. The latter post is currently vacant and, it is hoped,  the Head of Fundraising will be involved in the recruitment. There is a strong pipeline of innovative projects which will create compelling cases for support with which to fundraise. The assets are in place, it just takes an exceptional fundraiser to capitalise on opportunities. 

Job description 

Education

• A relevant professional qualification at SCQF Level 9 or above or equivalent knowledge acquired by other means.

Experience

• Experience in both fundraising (multiple and sustainable income streams) and communications(fundraising and organisation-wide), with evidence of developing strategy and delivery as well as management and leadership of these areas.

• Proven success in securing  income through a range of income channels including grants and trusts, partnerships, running campaigns, and raising profile.

• Ability to balance strategic planning with hands-on activity delivery.

• A track record of planning and delivering successful multiple and sustainable initiatives at a local and national level.

• Excellent writing, storytelling, and communication skills across multiple channels.

• Experience of working with and supporting senior leaders (e.g. comms, media engagement).

• Strong organisational skills, able to juggle multiple projects with limited resources.

• Line management experience and ability to support junior staff in development.

• Experience  of developing and executing a comprehensive communications strategy managing both internal communications and external engagement, ensuring a unified voice across all platforms. This includes ensuring the Communications strategy supports Penumbra’s strategic goals, including service promotion, policy influence, fundraising, and brand awareness.

• Experience of managing projects from inception to completion.

• Sourcing and sharing powerful stories from service users, staff, and volunteers, using personal experiences to demonstrate the impact of Penumbra’s work and humanise mental health issues.

• Acting as Penumbra’s lead for media relations, securing press coverage and responding to media enquiries in a timely, professional manner. This includes developing relationships with key journalists, mental health advocates, and influencers to increase Penumbra’s profile. Leading on the creation and delivery of public-facing campaigns to raise awareness of mental health challenges and reduce stigma, including high-profile events like Mental Health Awareness Week.

Knowledge

• Understanding of the voluntary sector, fundraising regulatory frameworks, communications and policy context and partnership agendas.

• Oversee content creation across digital platforms, press releases, speeches, and internal communications.

• Develop and oversee brand guidelines, ensuring all internal and external materials are on-brand and adhere to the highest standards of quality.

• Distribute press releases, statements, and opinion pieces that showcase Penumbra’s expertise and impact on mental health in Scotland.

• Design and implement multi-channel fundraising campaigns targeting major donors, corporate sponsors, foundations, and community partners.

• Knowledge of fundraising regulations, data protection and financial compliance.

How to apply

Closing date: Closing date is midnight, Wednesday 15th October 2025

Application: Please submit a CV and covering letter (each no more than two pages) in Word format.

Interviews: Interviews will take place in Edinburgh on Thursday 30th October 2025. Please keep this date free unless I inform you that you are not progressing to interview. 

Queries: If you would like to ask me anything about this role which is not expressed within this candidate pack, please e-mail me and we can arrange a mutually convenient time to talk. I'd be delighted to speak to you. 

The Charity:

Aphasia Support is a passionate, community-centred charity. Our mission is to improve the wellbeing of people with aphasia and their carers by providing tailored speech and language therapy and long-term support.

This is an exciting time to join the Aphasia Support as we embark on a new chapter in the charity’s development. We are looking for someone who shares our passion to drive fundraising initiatives that enable our vital services to reach more people, strengthen community connections, and build lasting partnerships. This is an exciting opportunity to play a key role in shaping the charity’s future, engaging with donors, supporters, and communities, and helping us achieve our vision of a world where everyone with aphasia can communicate with confidence.

The Role:

Aphasia Support is looking to recruit a Fundraising Coordinator to support the growth and sustainability of the charity’s income by coordinating and delivering a range of fundraising initiatives. The role has a particular focus on corporate engagement, individual giving, fundraising events and appeals, and community fundraising activities.

What’s essential is that you love what you do. We want you to enjoy coming to work every day and to care deeply about your role, your colleagues, and the people we support. If you are motivated, creative, and confident in driving fundraising initiatives, we would love to hear from you.

We welcome applications from people with relevant experience as well as those with transferable skills from different sectors who can bring fresh ideas and energy to the role.

Main Duties

· Identify, cultivate, and manage relationships with corporate partners, developing tailored partnership proposals and initiatives.

· Represent Aphasia Support at external events and networking groups, acting as an ambassador for the charity, promoting fundraising initiatives, and building relationships with potential supporters and partners.

· Support the delivery of the charity’s internal and external events - recruiting and stewarding participants, providing guidance on fundraising targets and resources.

· Support the charity’s Bonus Ball and other small lottery activities, sourcing raffle prizes and gifts in kind, ensuring compliance with Gambling Commission regulations.

· Maintain regular communication with donors, including acknowledgment, stewardship, and long-term relationship development to encourage regular giving and donor retention.

· Maintain accurate records of fundraising activities and donor interactions in the CRM system. 

· Contribute ideas and insight to support the development of the charity’s fundraising strategy.

· Contribute positively to the wider team, supporting colleagues and promoting a collaborative and inclusive working environment.

· Follow the fundraising code of practice, keeping up-to-date with trends, best practices, and relevant legislation.

Person Specification

Essential:

· Good general level of education or equivalent work-based experience.

· Knowledge of the regulatory environment for fundraising from individuals, including data protection, Gift Aid, and fundraising codes of practice and regulation.

· Excellent time management and organisational skills with the ability to prioritise work, handle conflicting demands, and meet tight deadlines.

· Strong administrative and record-keeping skills with keen attention to detail.

· A desire to deliver the highest level of supporter care and engagement.

· Ability to be passionate and inspiring when communicating the work of Aphasia Support.

· Strong verbal and written communication skills, with the ability to engage different audiences tactfully and effectively.

· Good technical literacy with Microsoft applications (Word, Excel, Outlook, PowerPoint).

· Proven ability to build and maintain effective relationships, working both collaboratively and independently. 

· Commitment and enthusiasm for supporting people with aphasia and their carers.

· Access to a car for work purposes and a full, current UK driving licence.

· Willingness to work out of normal office hours, with time off in lieu (TOIL).

Desirable:

· Understanding of aphasia and the challenges faced by those living with the condition and their carers.

Barnardo's are looking for a creative and detail-oriented Junior Designer to join our fantastic in-house creative team.  The successful candidate will get to work on a wide range of projects, from digital campaigns to print materials, all in support of our mission to help vulnerable children and young people.

We are looking for someone with 1–2 years of experience who have a passion for design and want to make a real-world impact with your work we want to hear from you.

• Position – Full time permanent post
• Hours – 36.25 hours per week
• Location - Hybrid
• Salary £28,951 - £31,020

 The ideal candidate will need:

• Working in an Apple Mac environment, with a minimum of 1-2 years hands-on experience of the industry standard packages – InDesign, Illustrator, Photoshop, Adobe Acrobat. Desirable if you also have knowledge of After Effects and Premier Pro.
• Recognised Graphic Design qualification to degree level or equivalent.
• Practical experience of different reprographic and printing processes. Also Practical understanding and experience of photography and videography.
• Producing design assets for digital media, including social media design.
• Conceptual thinker, with natural design talent and a flair for typography.
• Able to work outside office hours when required and able to work the hours required to achieve the results.

 Some of the Key Responsibilities but not limited to:

To assist in the creation of digital and print assets including marketing materials, social media graphics, presentations, and web design elements.  Collaborate with Senior Designers to develop concepts and execute visual storytelling that aligns with brand guidelines.  You will need to prepare final artwork for production and digital use and help maintain brand consistency across all design projects.  Support in organising and updating design files and asset libraries to also maintain brand consistency across all design projects. The successful candidate will need to Support the Senior Creative Manager and design colleagues by working across a range of projects which might include working up design concepts, correcting existing designs, artworking projects and seeing through the sign-off process and delivery of final files.

If this role sounds of interest to you, please apply.

Please note due to the high volume of applications for some posts, this advert might close before the displayed closing date. We recommend that you apply for this role as soon as possible.

British Heart Foundation (BHF) is the UK's largest independent funder of cardiovascular research. As a Research Advisor you’ll play a pivotal role in bringing our research strategy to life. 

Through our portfolio of active research projects, we fund some of the most exciting and innovative cardiovascular research and the most talented scientists from PhD students to BHF Professors.

You’ll play an active role in supporting the work of our research grant committees, by providing scientific input throughout the research grant evaluation and delivery process and taking primary responsibility for supporting the work of the Chairs and Programme Grants Committee.

You’ll work closely with the Senior Research Advisor, Research Grants Manager and Research Grants Officer during funding cycles and grant applications and awards.

Working arrangements

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Please note this is a fixed term contract covering family leave until the end of May 2026.

This is a hybrid role, where your work will be split between your home and at least one day per week, on average, in our London Office. This may vary from time to time, so you will need to work in a flexible way to unlock your best work for our cause.

About you

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With a PhD, or equivalent, degree in bioscience, you'll have knowledge and an understanding of scientific and clinical careers and the work of BHF, specifically in relation to research.

With experience of cardiovascular or related research at postdoctoral level as well as research grant evaluation and administration, you'll be able to interpret complex research data and communicate it to lay audiences

You’ll be a proactive member of the team possessing outstanding attention to detail, analytical and interpersonal skills. 

With excellent communication, prioritisation, and organisational skills you’ll be able to meet multiple deadlines. You’ll serve as an ambassador for BHF and its research achievements, promoting BHF and its research funding schemes. 

This is an outstanding opportunity for a motivated person with suitable experience and interests to make an important contribution to the primary mission of one of the world's leading funders of cardiovascular research. 

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About us 

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Our people are at the heart of everything we do. By funding research across six decades, we’ve helped keep millions of hearts beating and millions of families together. We’re investing in ground-breaking research that will get us closer than ever to a world free from the fear of heart and circulatory diseases.

We value and respect every individual’s unique contribution, celebrate diversity, and make inclusion part of what we do every day. 

Our Equality, Diversity and Inclusion (EDI) Strategy, Igniting Change, along with our internal EDI group, Kaleidoscope, and a growing number of employee network groups (our Affinity Groups), help us create an environment where all our colleagues and volunteers can succeed.

Benefits 

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To find out more about benefits available at the BHF please download our benefits document at the bottom of this page.

Interview process

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First stage interviews are planned for 15th October on MS Teams.

How to apply

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It’s quick and easy to apply for a role at BHF. Just click on the apply button below. All you’ll need is an up to date CV and a supporting statement, outlining your interest in the role and how you meet the role’s criteria.

As part of our commitment to be an inclusive employer and ensure fairness and consistency in selecting the best candidate for this role, the BHF will use anonymous CV software as part of the application journey.

Should you need any adjustments to the recruitment process, at either application or interview, please contact us.