People policy officer jobs

HR Officer

Salary: £38,738 per annum

Contract: Full-time, 3-month fixed term contract - to start ASAP

Location: London (hybrid working available)

We are pleased to be supporting a specialist higher education institution in the search for a temporary HR Officer. This is an excellent opportunity for an HR professional with strong employee relations experience to work across a varied and impactful caseload.

Working closely with HR Business Partners and senior stakeholders, this role provides high‑quality, practical advice across the full employee lifecycle, supporting managers to navigate people matters confidently, compliantly and consistently.

Key Responsibilities for this role include:

Employee Relations & Advisory Support

• Providing professional advice and support across a broad range of employee relations matters, including absence management, performance, conduct, grievance, capability and dignity at work cases.
• Supporting managers with disciplinary, grievance and change‑related processes in line with policy, procedure and employment legislation.
• Advising on occupational health referrals, interpreting reports and supporting managers to implement recommendations.

Policy, Contracts & Casework

• Supporting the interpretation and application of HR policies, procedures and terms and conditions of employment.
• Managing the fixed‑term contracts process, including tracking end dates, coordinating extensions or terminations, issuing documentation and ensuring compliance.
• Advising on family‑friendly leave, flexible and hybrid working arrangements, career breaks and related processes, including the production of maternity leave schedules.

Change, Job Evaluation & Projects

• Contributing to organisational change activity, including restructures, changes to terms and conditions, redundancy and redeployment processes.
• Undertaking job evaluations for new or amended roles to support recruitment, regrading and organisational design activity.
• Supporting people‑focused projects relating to contractual, policy or terms and conditions changes.

Collaboration & Best Practice

• Working collaboratively with colleagues across the wider People & Culture function to share expertise, coordinate activity and ensure consistency.
• Developing strong internal and external networks to ensure the application of best practice and awareness of sector developments.

To be considered for this position, you should bring:

• CIPD Level 5 or above qualification.
• Previous HR experience within Higher Education institutions.
• Demonstrable experience managing employee relations casework within a complex, unionised environment.
• Sound working knowledge of UK employment law and HR best practice.
• Strong interpersonal, analytical and communication skills, with the resilience to manage competing priorities.
• High standards of data protection, information governance and confidentiality.
• Digital confidence, with experience using HR systems and collaborative digital tools.

Knowledge of job evaluation frameworks, HR systems and UKVI requirements would be advantageous.

If you're motivated by the opportunity to provide meaningful HR support in a culturally rich and values‑driven academic environment, we'd love to hear from you.

Please apply below and submit your CV in Word format.

As a specialist Recruitment Practice, we are committed to building inclusive and diverse organisations and welcome applications from all sections of the community. We invest in your journey as a candidate and are committed to supporting you throughout the application process.

About FLEX

Focus on Labour Exploitation (FLEX) is a research, policy and practice organisation working towards an end to labour exploitation. FLEX seeks to achieve this vision through the prevention of labour abuses, protection of the rights of those affected or at risk of exploitation and by promoting best practice responses to labour exploitation through research and evidence-based advocacy. FLEX is a small organisation that packs a big punch in terms of policy change and influencing.

About the Role

As Communications Officer, you will play a central role in delivering FLEX’s communications strategy and ensuring communications activity supports the organisation’s strategic objectives. Working closely with colleagues across the organisation and with external stakeholders, you will develop engaging content, manage digital communications channels, strengthen the organisation’s profile, and support media and stakeholder engagement.

The role requires a proactive and organised communicator with strong writing, digital and project management skills who can adapt content for different audiences and platforms.

Job title: Communications Officer

Location: FLEX office, Vauxhall, London – currently operating flexible hybrid working with a mixture of in-person and remote working.

Salary: £34,840 per annum, pro rata, subject to deductions for ta and national insurance contributions as required by law.

Hours: 4 days per week (30 hours)

Contract: Permanent

Key Responsibilities

Content Creation

• Lead the delivery of FLEX’s communications strategy and ensure communications activity aligns with organisational priorities.
• Produce high-quality assets including blogs, newsletters, policy briefings, video scripts and case studies.
• Produce visual and multimedia content using design platforms such as InDesign or Canva.
• Develop audience-focused messaging and identify new and effective ways to communicate FLEX’s work and impact.

Social Media and Digital Engagement

• Manage and maintain FLEX’s website (Wordpress), ensuring content remains accurate, accessible and up to date.
• Day to day management of FLEX’s social media accounts, including monitoring, scheduling, and creating engaging posts 
• Track, analyse and report on communications performance across digital platforms.
• Conduct media and digital monitoring to identify emerging issues, trends and engagement opportunities.
• Support audience growth and engagement through digital communications planning and targeted outreach.

Branding and Internal Communications

• Act as FLEX’s brand guardian by ensuring that all messaging and visual assets adhere to brand guidelines, tone of voice and quality standards.
• Work collaboratively with colleagues across the organisation to coordinate communications activity and maintain a communications schedule.
• Support strategic communications planning for organisational priorities.

Media Relations and External Engagement

• Act as a first point of contact for media enquiries in line with FLEX’s press protocols.
• Liaise with external partners, stakeholders and contractors on communications-related activity.
• Coordinate the dissemination of FLEX reports and briefings.
• Provide background briefings and coordinate responses to press enquiries with relevant team members.
• Maintain confidentiality in line with Data Protection laws.
• Represent FLEX at external meetings, events and networks where appropriate.

Project Management and Reporting

• Plan, coordinate and deliver communications projects and activities against agreed objectives and deadlines.
• Manage relevant communications budgets and resources effectively.
• Implement monitoring and evaluation processes for communications activity.
• Produce reports on communications performance, learning and impact
• Support fundraising activity through contributing to donor reports and funding applications where relevant.

We are committed to being an inclusive employer, creating a culture where everyone can be themselves and thrive. This means we are committed to being an anti-racist, trans-inclusive, gender-equitable and intersectional organisation.

We actively encourage applications from people of all backgrounds and cultures. In particular, those who have lived experience of the immigration system or who identify as part of marginalised communities.

If you are disabled or become disabled, we encourage you to tell us about your condition so that we can make reasonable adjustments and consider what support may be provided at the interview and task stage.

Independent Fostering Reviewing Officer

When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed.

Role: Independent Fostering Reviewing Officer

Locations:  North West

Pay -  £40 per hour

Why Join TACT?

• Top 5 UK Charity to Work For (2024)
• 97% proud to work at TACT | 92% love working here
• Not-for-profit – every surplus reinvested into children, carers & staff
• Children’s voices shape every decision, system, and improvement we make at TACT.
• Trauma-informed, values-led organisation

The Role

Independent  Fostering Reviewing Officer

Key Responsibilities:

• To carry out statutory annual reviews of Foster Carers.
• To satisfy TACT that the foster carers continue to be suitable to be professional foster carers and that all safeguarding issues are addressed.
• to make recommendation to TACT in regard to foster carers terms of approval.
• To give the carer, the social worker of any child in placement, birth children and fostered children the opportunity to give feedback about the placement
• To be part of TACT’s Quality Assurance processes
• To ensure foster carers are enabling children to reach their full potential

What You’ll Need

• Dip SW/CSS/CQSW/Degree in Social Work
• Registered with Social Work England.
• Standard DBS (processed by TACT)
• Please see the Job Information Pack for a full breakdown of the role.

Travel

• Homebased role (candidates should be located in the North West area)
• Travel may be required for training.

Key Dates

• Closing Date: Wednesday 24th June 2026
• Interviews: Friday 10th July 2026 (Microsoft Teams)

Safeguarding Commitment

Safeguarding is everyone’s business, and TACT believes that only the people with the right skills and values should work in social work.  As part of TACT’s commitment to safeguarding, we properly examine the skills, experience, qualifications, and values of potential staff in relation to our work with vulnerable young children.  We use rigorous and consistent recruitment approaches to help safeguard TACT’s young people.  All our staff are expected to work in line with TACT’s safeguarding policies. 

Apply early - we may close the role if we receive a high volume of applications.

#LI-JO1

The National Youth Agency is looking for a Youth Voice and Influence Officer

Youth Voice and Influence Officer
Contract: Fixed term until 30th April 2027
Hours: Full-time - 37 hours per week
Salary: £36,050 (dependent on experience and qualifications)
Location: Home-based in England with occasional travel for meetings, workshops, and team activities. Head Office is in Leicester.

What we do

As the national body for youth work, the NYA has a dual function. We are the professional statutory and regulatory body (PSRB) responsible for qualifications, quality standards, and safeguarding for youth work and services in England. In line with our charity mission and aims, we also champion youth work through research, advocacy, campaigns, and programmes.

We work in partnership and believe in collaborative leadership, listening to youth workers and the youth work sector so that we can understand their needs and respond to the challenges they face. We are ambitious for youth work and for young people and integrate youth voice and influence across our work

About the Role

We are looking for a Youth Voice and Influence Officer to support the delivery of high-quality, inclusive Youth Voice & Influence (YV&I) initiatives across the NYA, ensuring that young people are meaningfully involved in shaping programmes, influencing decisions, and leading their own advocacy. The YV&I Officer will engage directly with young people and stakeholders, lead on smaller projects and/or individual programme work strands, support internal teams, and contribute to achieving the NYA’s mission of empowering young voices.

This vacancy will have a primary focus on delivering the UK Youth Parliament programme and flexibility to respond to organisational need.

Key Responsibilities

As a Youth Voice and Influence Officer, you will:

1. Deliver Against Key Performance Indicators (KPIs)

• Work with your line manager to define clear KPIs that align with NYA's strategic goals.
• Consistently deliver activities to a high standard within agreed timelines.
• Monitor and report on progress against KPIs, identifying challenges and proposing solutions.
• Support the evaluation of youth engagement programmes to promote continuous improvement.

2. Youth Voice Engagement and Delivery

• Lead and support the delivery of Youth Voice & Influence activities and events.
• Actively engage young people in shaping programmes, campaigns, and decisions.
• Facilitate inclusive, youth-led events, workshops, and forums.
• Ensure accessibility and inclusivity, especially for marginalised or underrepresented groups.

3. Flexibility and Support Across NYA Teams

• Provide flexible support across NYA teams to embed youth voice across organisational activities.
• Collaborate with colleagues to integrate youth input into wider initiatives.
• Share youth engagement expertise with other departments.
• Offer capacity where needed to maintain a consistent youth voice focus.

4. Building Relationships with Young People and Stakeholders

• Develop and maintain trusted relationships with young people and partner organisations.
• Provide support, guidance, and opportunities for young people to participate confidently.
• Foster inclusive and respectful environments for youth engagement.
• Collaborate with external stakeholders to increase youth influence on decisions.

5. Collaboration and Teamwork

• Work alongside other YV&I practitioners and teams to ensure consistency in YV&I work.
• Share best practices and contribute to a collaborative learning culture.
• Provide feedback from young people to shape new initiatives, campaigns, or policies.
• Engage in team meetings and professional development activities.

6. Monitoring, Reporting, and Feedback

• Maintain accurate records of YV&I activities, feedback, and outcomes.
• Assist with collecting and analysing data to evaluate programme impact.
• Contribute to internal and external reporting, presentations, and updates.

7. Supporting NYA’s Strategic Goals

• Align all YV&I work with NYA’s strategic vision of youth empowerment.
• Stay informed of youth sector trends and policy developments.

Why Work for NYA?

• NYA operates as a people-focused organisation, prioritising the well-being and needs of its employees.
• NYA offers an exceptional flexible working approach which encourages our team to balance professional responsibilities with their personal life.
• A remote based team, spread across England, fostering inclusivity and diverse talent. Despite geographical distances between team members, NYA maintains a highly motivated and connected team through the optimisation of digital tools.
• NYA is committed to supporting the continual personal and professional development of our team and helping them achieve their ambitions.
• We provide 25 days leave plus 8 days, life assurance scheme, 5% employer pension contribution and a comprehensive Employee Assistance Programme via Spectrum.life with unlimited specialist support available to all NYA employees.

Closing date: 23:59 Friday 14th June 2026
Please note: we reserve the right to close this vacancy early)
Interviews: Week commencing 6th July (subject to change)

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

The National Youth Agency is an equal opportunities employer. 

At NYA our inclusive culture means that we embrace individual differences and understand that we need a diverse team to achieve our organisations mission.

We wish to recruit candidates from all backgrounds to ensure our team reflects the rich diversity of the communities we serve. We encourage applications from anyone regardless of disability, ethnicity, heritage, gender, sexuality, religion, socio-economic background and political beliefs but we particularly welcome applications from global majority candidates and those from other minoritised ethnic groups in the UK as they are currently underrepresented in our team.

Please note: We use AI detector software, so applications or CV’s with high levels of AI generated content may be disregarded. We understand that AI tools can offer support to candidates who have learning differences, which is why we will accept applications with some AI assistance.

No agencies please.

Are you a passionate leader who wants to make a real difference in the lives of children and young people?​

We are looking for a Youth Service Lead to oversee and shape the delivery of our programmes across Bedfordshire. This is a key leadership role where you will ensure our services are safe, engaging, and impactful for the young people and families we support.​

At F4YP, we support over 500 children and young people across 50+ schools, providing safe spaces, enrichment opportunities, and vital pastoral support. As Services Lead, you’ll play a central role in making this happen every day.​

What you’ll be doing:

• Leading and managing high-quality delivery across face-to-face services

• Supporting and developing a team of delivery staff and volunteers

• Ensuring excellent safeguarding, pastoral care, and behaviour support

• Overseeing planning, staffing, and day-to-day operations across multiple sites

• Monitoring impact, quality, and outcomes to continuously improve delivery

• Working closely with schools and partners to support young people effectively​

What we’re looking for:

• Experience leading programmes or services for children and young people

• Strong knowledge of safeguarding and pastoral support (SEMH/SEND desirable)

• Proven experience managing and supporting staff

• A hands-on, organised leader who can balance people, operations, and quality

• Someone who is passionate about helping young people feel safe, supported, and confident​​

Bedford/Bedfordshire | Full-time (37.5 hrs) | 3-year fixed term​​​​​​​​ | Working pattern: 9-day fortnight (one day off every two weeks), with full 5-day weeks required during holiday delivery periods

For over 60 years the National Children’s Bureau (NCB) has been building a better childhood for all.

Senior CPD and Learning Officer (Adults)
Contract: Permanent
Work Pattern: Part Time, 28 hours per week (0.8 FTE) (We are open to flexible hours and working patterns, including accommodating part-time and compressed hours where possible).
Salary: £32,684 per annum
Location: Belfast BT15 + Northern Ireland / Newton Abbot TQ12 + Devon/Sheffield S1 or Remote UK homebased.

The Vacancy

Research in Practice has supported evidence-informed practice in adult social care for 21 years. We now have an exciting opportunity for a Senior Continuing Professional Development and Learning Officer to join our adult’s team.

This senior role is ideal for an experienced facilitator who has substantial experience in adult social care or related sectors. While the position requires engagement with, and understanding of, research it is not a primary research role.

The successful candidate will have experience designing and delivering programmes, whole day workshops, webinars, and other events for a range of audiences, including senior leaders. The role requires a strong understanding of research, policy, ethical and legal frameworks relevant to practice and the ability to translate complex evidence into accessible learning. Strong leadership, communication, and collaboration skills are essential.

We are keen to hear from potential candidates who have detailed expert knowledge of adult social care and related adult services; knowledge of learning theory and its application to the development of learning activities; experience of developing and facilitating all-day workshops and other learning programmes and events with social care professionals; experience of leading quality assurance of learning activities and ensuring the quality of the work of others; a commitment to developing the work of others and sharing learning; a personal commitment to diversity, equity and inclusion and anti-discriminatory practice, and in involving people with lived experience in effective, ethical and evidence-based ways; and experience of writing successful bids and tenders.

We are actively seeking to broaden the diversity of our staff group and warmly welcome applications from candidates underrepresented in the charity sector, including those from Black and Global Majority communities, disabled people, LGBTQ+ individuals, and people with lived experience of the issues NCB works on.

Research in Practice

Research in Practice is part of the National Children’s Bureau (NCB) family. For over 60 years, the NCB has been building a better childhood for all.

Research in Practice works with organisations across the adults and children’s social care, health and criminal justice sectors, supporting them to develop an evidence-informed approach to their work. This role is focused on our work with Adults. Our focus is on using evidence from research, practice and lived experience, to provide resources that improve policy and services, in order to achieve positive outcomes for people of all ages.

About NCB

For more than 60 years, the National Children’s Bureau has championed the rights and amplified the voice of children and young people in the UK. We interrogate policy and uncover evidence, blending in lived and learnt experience to shape future legislation and develop more effective ways of supporting children and families.

Bringing people and organisations together is fundamental to how we improve the systems that babies, children, young people and their families rely on to thrive. We push boundaries, even looking beyond childhood itself to consider transitions into adulthood and the impact of childhood issues on an entire lifespan. We are united for better childhoods and brighter futures.

The Benefits

• 30 Days Annual Leave
• Generous Pension Scheme
• Cycle to work scheme
• Flexible Working
• Winter Holiday Closure & Break
• Employee Assistance Programme

Closing date: 8am, Tuesday 30th June 2026
Please note that we reserve the right to close this vacancy early should we receive a high volume of applications. We encourage interested candidates to submit their applications as soon as possible

Interested?

If you would like to apply and find out more about this position, please click the apply button to be directed to our website.

We are actively seeking to broaden the diversity of our staff group and warmly welcome applications from candidates underrepresented in the charity sector, including those from Black and Global Majority communities, disabled people, LGBTQ+ individuals, and people with lived experience of the issues NCB works on.

No agencies please.

Freshwater Habitats Trust is the UK’s leading charity for all freshwaters. We are an evidence-led conservation organisation working to protect freshwater wildlife through practical, innovative and scientifically robust conservation projects across the UK and Europe.

We are seeking an experienced and motivated Senior Project Officer to lead and support the development and delivery of Natural Flood Management (NFM) and wider freshwater conservation projects. The role will involve working closely with farmers, landowners, partner organisations, regulators and local communities to design and implement practical interventions that deliver multiple environmental benefits, including flood resilience, habitat restoration, water quality improvement and biodiversity recovery.

The successful candidate will play a key role in translating ecological evidence and catchment priorities into deliverable on-the-ground projects. This will include developing funding opportunities, managing project delivery, overseeing contractors and surveys, supporting stakeholder engagement, and contributing to strategic landscape-scale initiatives.

The role will work closely with colleagues across the organisation, including technical specialists, project teams and senior management, helping to ensure projects are evidence-based, deliverable and aligned with Freshwater Habitats Trust’s wider conservation objectives.

This position requires a proactive, organised and enthusiastic individual with strong project management and communication skills, who works well collaboratively whilst remaining self-motivated and solution focused. Experience of catchment management, landowner engagement and practical habitat restoration delivery would be highly advantageous.

Freshwater Habitats Trust is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences.

Application pack and further details available from our website

Please send the application form as well as your CV

No agencies, please.

Closing Date: Friday 12 June 2026 at 5 pm

Interview Date: Monday, 22nd 

The National Autistic Society is committed to safeguarding and promoting the welfare of all children and adults who use our services. Successful applicants will be required to complete the relevant safeguarding checks if relevant to their role. 

Join Us as a Fundraising Events Officer 
The National Autistic Society helps create a world that works for autistic people and within National Programmes we champion the rights and interests of autistic people and their families, making sure national policies and legislation reflect their needs. We have a rewarding opportunity for a Fundraising Events Officer within the Events Fundraising team. If you share our values and want to make a difference, we’d love to hear from you. 

Visit our website to find out more about who we are:  

About the Team 
You’ll be part of a collaborative and supporter-focused fundraising team, working alongside Events colleagues, Fundraising, Marketing, and Operations teams to deliver a wide range of high-impact events. The team is passionate about creating engaging experiences, building strong supporter relationships, and working together to maximise income and awareness to support autistic people and their families. 

About the Role 
Working under the guidance of the Fundraising Events Manager and with fellow Events Officers, you will play a vital role in providing exceptional supporter experience, delivering high quality events, coordinating logistics, and helping our charity maximise income, engagement and brand impact across all fundraising events throughout the year.

What You’ll Do 

• Respond promptly and professionally to supporter queries across multiple events
• Assist with planning and delivery of a broad annual programme of events
• Support creation of reports, trackers and dashboards across the events portfolio

What We’re Looking For 

• Experience in events, fundraising, customer service or similar supporter-facing roles
• Understanding of event planning principles
• Excellent communication skills (verbal and written)

This advert is for a full time permanent position at 35 Hours per week. 

This role is Hybrid. 

What we can offer you 

• Pension – Auto-enrolled pension scheme.  
• Annual Leave – 33 days (including public holidays). You can buy or sell leave each year.  
• Training – Great induction and training, including autism training.  
• Discounts – Online staff discount scheme for shopping, cycling, tech, and more (e.g., Asda, Tesco, Nike, Apple).  
• Healthcare – Cash plan for permanent staff.  
• Life Assurance – 2x your base salary.  
• Flexible Benefits – Options like private health, dental insurance, holiday trading, enhanced pension.  
• Support – 24-hour Employee Assistance Programme and counselling.  
• Mindfulness – Free Headspace app for you and up to 3 family/friends.  
• Blue Light Card – Eligibility for discounts.  

About our application process 

You will be required to upload your CV. If you are providing a supporting statement, please consider the following:  

• Look at the job description and person specification. 
• Tell us how your skills and experience match the role. 
• Give examples if you can. 

We might close this job advert early if we get lots of suitable applications. 

To protect our autistic adults & children at the National Autistic Society, some roles require employees to have a criminal background check. Possession of an Enhanced DBS Check either on the Update Service or conducted within the last 12 months would be preferable but not essential if its applicable to your role. 

Applications for this job are sought from anyone who is suitably qualified and experienced for the role but particularly welcome from autistic people.  

We are an equal opportunities employer and part of the Disability Confident Employer scheme.   

Important Information 

Agencies need not apply. 

Please note the National Autistic Society are unable to provide sponsorship for Visas.  

The National Autistic Society may use artificial intelligence (AI) to assist our recruitment team with reviewing applications for this role. All application decisions are made by people and are not determined automatically by AI.

For over 60 years the National Children’s Bureau (NCB) has been building a better childhood for all.

Learning and Development Officer 
Contract: Permanent
Work Pattern: Part Time, 28 hours per week (0.8 FTE) (We are open to flexible hours and working patterns, including accommodating part-time and compressed hours where possible).
Salary: £27,526 per annum (with annual salary increments for the first three years)
Location: Belfast BT15 + Northern Ireland / Newton Abbot TQ12 + Devon / Sheffield S1 or Remote UK homebased.

The Vacancy

We are looking for a talented Learning and Development Officer to join our team.

As our ideal candidate, you will have experience of developing, delivering and evaluating the impact of learning events (primarily online) to support learning and continued professional development.

The core participants in our learning activities are practitioners and managers in social care and related services so experience in this learning and professional development context will be an advantage. You will be an organised, positive and IT-literate professional. You will use your understanding of workforce development and learning and your knowledge of social care (or related sectors) to develop content, interactive session structure and resources.

You will be enthusiastic, self-motivated and used to collaborative working. You will have the communication skills to inspire, influence and engage others. Above all, you will share our passion for helping others to use evidence to improve the lives of people of all ages.

Research in Practice

Research in Practice is part of the National Children’s Bureau (NCB) family. For over 60 years, the NCB has been building a better childhood for all.

Research in Practice works with organisations across adults’ and children’s social care, health, criminal justice, and higher education, supporting evidence-informed approaches to improve policy, services, and outcomes for people of all ages. By bringing together research evidence, practice wisdom, and lived experience, we collaborate with professionals and experts to develop tailored resources, learning opportunities, and specialist support that meet the needs of our partners.

About NCB

For more than 60 years, the National Children’s Bureau has championed the rights and amplified the voice of children and young people in the UK. We interrogate policy and uncover evidence, blending in lived and learnt experience to shape future legislation and develop more effective ways of supporting children and families.

Bringing people and organisations together is fundamental to how we improve the systems that babies, children, young people and their families rely on to thrive. We push boundaries, even looking beyond childhood itself to consider transitions into adulthood and the impact of childhood issues on an entire lifespan. We are united for better childhoods and brighter futures.

The Benefits

• 30 Days Annual Leave
• Winter Holiday Closure & Break
• Generous Pension Scheme
• Cycle to work scheme
• Flexible Working
• Employee Assistance Programme

Closing date: 8am, Wednesday 17th of June 2026
Please note that we reserve the right to close this vacancy early should we receive a high volume of applications. We encourage interested candidates to submit their applications as soon as possible.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

We are actively seeking to broaden the diversity of our staff group and warmly welcome applications from candidates underrepresented in the charity sector, including those from Black and Global Majority communities, disabled people, LGBTQ+ individuals, and people with lived experience of the issues NCB works on.

No agencies please.

Chief Operating Officer (COO)

Organisation: Happy Days
Reporting to: Chief Executive Officer (CEO)
Location: Calderdale

Role Purpose

The Chief Operating Officer (COO) provides strategic and operational leadership across all frontline services, accommodation provision, organisational infrastructure, and compliance functions within the charity.

The COO is responsible for ensuring safe, trauma-informed, financially sustainable, and outcomes-focused delivery for individuals experiencing homelessness, poverty, health exclusion, addiction, and crisis.

The role leads operations across the charity’s accommodation portfolio, including winter shelter provision, general needs accommodation, supported accommodation, and intensively supported housing. The COO also oversees the operational platform of the charity’s support programmes, including a community café, community supermarket, crisis drop-in provision, and integrated health clinics.

Working collaboratively with the CEO, Board, statutory agencies, housing provider partners, and wider stakeholders, the COO plays a key leadership role in shaping organisational strategy, strengthening operational systems, embedding trauma-informed practice, and developing innovative models of support that improve long-term outcomes for individuals experiencing multiple disadvantage.

The COO provides executive oversight of, operational risk, health and safety, HR, operational systems, and service compliance, ensuring the organisation maintains robust standards of governance, accountability, and person-centred care across all services.

Key Responsibilities

Strategic & Operational Leadership

• Provide executive operational leadership across services and organisational functions
• Lead the delivery, development, and continuous operational improvement of:
  • Supported and temporary accommodation services (68+ properties)
  • Crisis and drop-in provision
  • Food programme and social supermarket
  • Winter shelter provision
• Translate organisational strategy into effective operational delivery plans
• Drive organisational improvement, innovation, and sustainable service growth
• Lead operational responses to emerging community need, organisational risk, and system pressures
• Support strategic planning, organisational development, and long-term sustainability
• Lead operational capital development initiatives across the organisation

Housing, Property & Supported Accommodation Executive Oversight of:

• Operational management, legal compliance, health and safety, quality assurance across all accommodation services
• Lead strategic partnerships with housing providers
• Manage delegated housing arrangements and supported housing pathways
• Maximise occupancy, sustainment, and positive move-on outcomes
• Oversee property-related risk management, maintenance coordination, and accommodation standards
• Lead the transformation and redevelopment of The Gathering Place, including partnership working with architects, infrastructure planning, and service design
• Oversee operational development planning for the Bramwell Booth building to support future service delivery and organisational growth

Safeguarding Operational Platform

• Lead organisational safeguarding strategy and systems
• Ensure SOP’s are in place to enable staff to respond effectively to complex needs including:
  • addiction
  • mental ill-health and physical health needs
  • dual diagnosis
  • homelessness
  • domestic abuse
  • offending histories
  • health exclusion
• Oversee serious incidents, risk management, and quality assurance processes
• Promote reflective practice, professional accountability, and safe service delivery
• Lead continuous safeguarding improvement and organisational assurance processes
• Support the organisation’s progression towards recognised safeguarding quality and excellence standards

Health Inclusion & Community Services

• Support development of innovative approaches addressing homelessness, substance use, poverty, and social exclusion
• Contribute to wider system responses focused on prevention, health equity, and community resilience

Corporate Governance, Compliance & Organisational Infrastructure

• Provide executive oversight of organisational governance, operational compliance, and corporate infrastructure
• Lead organisational responsibility for:
  • Human Resources
  • Health & Safety
  • Insurance and organisational risk
  • Operational systems and digital infrastructure
• Ensure robust organisational policies, procedures, and assurance frameworks are developed, implemented, and maintained
• Oversee compliance with employment legislation, health & safety standards, and contractual obligations
• Lead organisational risk management processes, incident oversight, and business continuity planning
• Ensure effective management of organisational insurance provision, liability protection, and risk mitigation
• Support governance reporting, operational assurance, and organisational accountability
• Develop quarterly Trustee and governance reporting packs in conjunction with Heads of Department and the CEO

Systems Development & Digital Transformation

• Lead the development and implementation of operational systems, reporting frameworks, and service infrastructure
• Design and embed systems that improve operational efficiency, safeguarding oversight, housing management, and service coordination
• Use data, insight, and performance analysis to improve outcomes and organisational effectiveness
• Support digital transformation, service modernisation, and continuous improvement initiatives
• Develop monitoring, evaluation, and impact reporting systems to support organisational learning and strategic decision-making

Leadership, Workforce & Organisational Culture

• Foster a high-performing, inclusive, and values-led organisational culture
• Oversee workforce planning, recruitment, retention, supervision, and staff development
• Promote staff wellbeing, reflective practice, and psychologically safe leadership
• Provide leadership oversight and strategic direction for volunteer services and volunteer programme development
• Support the organisation’s progression towards recognised volunteer quality standards, including the VSI Volunteer Excellence Award

Partnerships, Stakeholder Engagement & Representation

• Represent the organisation within strategic partnerships and multi-agency forums
• Work collaboratively with commissioners, funders, housing providers, and community partners

Financial Oversight & Sustainability

• Budget development and financial planning in conjunction with the CEO and Finance Team
• Support organisational sustainability through efficient service delivery
• Monitor operational performance, quality standards, and service outcomes
• Ensure effective governance, accountability, and operational compliance across all services

Person Specification

Essential

• Significant senior leadership experience within homelessness, housing, health, social care, community, or voluntary sector services
• Extensive operational leadership experience across complex, multi-service environments
• Experience leading services supporting individuals with multiple disadvantage and complex needs
• Strong understanding of safeguarding, trauma-informed practice, and organisational risk management
• Experience managing accommodation-based and community support services
• Experience overseeing HR, compliance, governance, and organisational systems
• Experience leading quality assurance, risk, and compliance frameworks
• Strong partnership and stakeholder engagement skills across statutory and voluntary sectors
• Experience managing operational budgets, compliance frameworks, and performance systems

Desirable

• Experience working within homelessness, substance use, or health inclusion services
• Experience working within housing such as a registered housing provider
• Understanding of public health approaches and health inequalities
• Knowledge of housing legislation, supported housing models, and safeguarding frameworks
• Experience with digital transformation, systems implementation, and organisational modernisation

Key Attributes

• Values-driven and strongly committed to social justice and health equity
• Strategic thinker with strong operational leadership capability
• Calm, resilient, and decisive in complex and high-pressure environments
• Compassionate and emotionally intelligent leader
• Strong communicator with the ability to influence across systems and sectors
• Innovative, solutions-focused, and collaborative
• Committed to continuous improvement, accountability, and inclusive leadership

About Your Place...

Your Place is a supported housing service for individuals who have experienced homelessness and may be living with mental health challenges, substance misuse, or complex trauma.

The environment can at times be unpredictable, and properties may experience higher levels of wear and tear than typical residential settings. The ideal Maintenance Officer must be comfortable working in these environments and demonstrate patience, resilience, and a non-judgemental approach at all times.

They will regularly access occupied rooms and communal areas and may encounter individuals in distress or displaying challenging behaviours. They will be supported by a wider team but must be able to maintain professional boundaries while showing empathy and respect.

Duties & Responsabilities:

·Support daily, weekly & monthly planned maintenance tasks as scheduled (fire alarm tests, water temperature recording, emergency lighting tests, etc.)

·   Support Customer Services with planned room health & safety checks.docx.pdf)

·Provide first-line response to reactive maintenance, cleaning and repairs

·Carry out minor building repairs including decorating, plumbing and fabric repairs

·Check plant rooms and boilers for leaks and general condition

·    Ensure equipment is well maintained and safely stored

·Ensure portable electrical appliances are tested as required

·Use hand and power tools safely and effectively

·Assist with inspections of grounds, buildings and facilities

·Undertake general janitorial and porterage duties

·Maintain accurate digital documentation and records

·Ensure equipment is well maintained, adequately stored and meets all safety requirements

Health & Safety

·Ensure Health & Safety procedures are consistently implemented

·Contribute to risk assessments and implement actions

·Monitor subcontractors to ensure compliance and quality of work.docx.pdf)

·Proactively identify and report hazards across properties

·Clear snow and ensure safe access during adverse weather

Working with Residents & Environment

·Engage with residents in a respectful, trauma-informed and non-judgmental way

·Work within occupied properties with sensitivity and awareness of resident circumstances

·Build positive, professional relationships while maintaining clear boundaries

·Remain calm and professional when dealing with distressed or challenging individuals

·Report safeguarding concerns appropriately and follow organisational procedures

·Work collaboratively with housing and support teams to ensure a coordinated approach

Service Delivery

· Proactively walk communal areas and report maintenance, safety or cleaning issues

·Monitor and action tasks through internal systems in a timely manner

·    Ensure all duties align with organisational policies and performance standards

·Undertake other duties within the scope of the role as required

                                                                      IMPORTANT INFORMATION

·This is not a standard maintenance role and involves working in environments affected by complex social issues

·Properties may at times be in poor condition due to resident circumstances

·You may encounter behaviours linked to mental health challenges, trauma, or substance use

·The role requires resilience, adaptability, and a strong values-based approach

Full training and support will be provided, but candidates should feel confident and motivated to work in this type of environment.

PERSON SPECIFICATION

Ideal attributes for meeting the needs of the position and being an effective member of the wider Your Place team.

Experience

·Experience of risk assessment or a health & safety qualification

·Experience of building cleaning and maintenance, handyperson or caretaking duties.

·Experience working in social housing, supported housing, homelessness services or similar environments (desirable)

·Experience working with vulnerable adults or individuals with complex needs (desirable)

Qualifications

·Building trade or health & safety/facilities management qualification

Skills & knowledge

·Good understanding of health and safety requirements within a building environment

·Good communication skills

·Good IT and systems skills

Abilities

·Ability to interact and communicate effectively with a wide variety of people maintaining professional boundaries

·Ability to manage own work load effectively and under pressure

·Ability to accurately input information on a database or information systems

Personal qualities

·Confidence to challenge where necessary in relation to property / security matters

·Diplomatic and tactful

·Patient and tolerant

·Self-motivated and enthusiastic

·Honesty, reliability and punctuality

·Good interpersonal skills

Desirable criteria

·Full driving licence

Before starting this position, you’ll need to undergo a criminal record check by the Disclosure and Barring Service. You must be entitled to work in the UK.

Lead a national charity at a pivotal moment of change and make a life‑changing impact for individuals and families affected by rare craniofacial conditions. 

Headlines Craniofacial Support is a UK-based charity providing information, advice and support to individuals and families affected by craniosynostosis and other rare craniofacial conditions.  The charity works closely with professional partners, including the 5 NHS Designated Specialist Craniofacial Units across the UK.

Craniosynostosis is a condition where two or more of the plates in the skull fuse prematurely, requiring medical support from a young age. Around 350 children are born with craniosynostosis each year in the UK.

Established by group of parents in 1993, Headlines now has over 2,500 members.  Within our charity offer we send out regular newsletters and an annual magazine, Headline News.  We also support families to connect through events such as an annual Family Weekend, conferences and Days Out, and provide information through our helpline and access to psychological support.  We have private social media groups and specific groups within our membership who meet regularly including Cranio Dads, Young Persons Network and a Teens Group.

After 8 successful years, our current Director will be retiring in 2026 and we are now seeking an enthusiastic, inspirational and proactive individual to take up the reins.This is a rare opportunity to lead a well-established, respected national charity at an important moment of transition.

Strategic priorities for us, moving forward, include increasing our fundraising activities to ensure sustainability of the charity alongside the smooth running of our core activities in providing support, facilitating research and raising awareness.

Key responsibilities

The Executive Director will hold day-to-day responsibilities, working closely with the Chair and Trustee Board to provide effective leadership and operational management of the charity. Specifically, they will:

• Act as an ambassador for the charity, liaising with members, health professionals and with wider community and provide day-to-day management of Headlines staff and activities, setting objectives in line with the operational plan.
• Ensure compliance with safeguarding, data protection and other legal, statutory and regulatory requirements and responsibilities.
• Work on behalf of and with the Trustees to deliver the charity’s mission, goals, operational plans and long-term strategy,  and act as a positive leader and role model, managing and motivating Headlines staff,
• Ensure effective financial management of Headlines working closely with trustees and the treasurer to ensure financial security and appropriate allocation of funds.
• Manage and enhance the event programme to meet charity objectives, including identifying and meeting members’ priorities and raising awareness of craniofacial conditions.
• Develop opportunities for collaborative working and partnerships with other organisations for the benefit of people with craniosynostosis and rare craniofacial conditions.  This also includes work overseas, predominantly in Europe with our medical and charity partners.
• Oversee communications and marketing activities to raise the profile of Headlines, its work and the needs of its members.
• Identify opportunities for growth, developing projects and keeping policies relevant, to enhance and expand the work of Headlines.
• Be responsible for generating funds through innovative and cost-effective fundraising activities and grant applications to maintain the long-term success of the charity.

Person specification 

Essential criteria

• An understanding of the importance of the charity’s values and priorities.
• Evidence of inclusive, innovative and proactive leadership, with demonstrable experience of fundraising and income generation.
• Excellent organisational and interpersonal skills with experience organising events and activities.
• Experience of successfully managing budgets and developing new and sustainable funding streams.
• Excellent organisational, presentation and communication skills and the ability to write reports for public consumption and for statutory obligations.
• A high level of digital literacy skills with an understanding of online technology and the application of social media.
• Proven track record in managing, leading and motivating staff and volunteers.
• Willingness to operate a hybrid model of working with most work taking place from home, working remotely with stakeholders and across the UK/ internationally for specific events.
• Experience of working within the charity sector, ideally at a management level and/or within  financial management of the charitable sector, with sound knowledge of the relevant legal requirements and regulations applicable to a charitable organisation.

Desirable criteria

• Experience of working effectively with a Chair and Board of Trustees.
• Experience of working for a health-related organisation.
• An awareness of the principles of inclusivity, accessibility or experience of working with individuals with visible differences.
• Degree or equivalent.
• Experience of commissioning research and liaising with research bodies.

Other information

Headlines hosts events and fundraising activities throughout the whole of the UK. All Headlines staff are expected to work flexibly to support those activities as required, e.g. attendance at Annual Family Weekend, conferences, member events, supporter receptions and other related scientific meetings and conferences. This may occasionally require travel and overnight stays. In addition, all staff are expected to be self-servicing in terms of administration and basic digital skills. Please note that the list of duties is not exhaustive and additional responsibilities might occasionally arise and the workload can vary across the year

Position Type: Permanent, Full Time

Friends of the Elderly is a charity dedicated to providing excellent care and support to older people for over 120 years. We aspire to a society where all older people have the opportunity tolive fulfilled lives. We do this via our grant giving service, which provides vital financial support to older people who are living in poverty. We also deliver services personalised to individual needs and integrated with local communities at our care homes and day centres.

We now have an exciting opportunity for an experienced fundraiser to play a vital role in our small, busy fundraising team.

In this role, you’ll play a key part in delivering outstanding supporter care, ensuring everyone who donates or fundraises for the charity has a positive and rewarding experience.

You’ll be responsible for processing all fundraising income accurately and efficiently, taking ownership of essential administrative tasks that keep our fundraising activity running smoothly. You’ll manage income from individual supporters, including regular donors, legacy supporters, event participants and seasonal campaigns such as our Winter Appeal. Working closely with our homes and services, you’ll also help to support and grow their fundraising efforts, making a meaningful contribution to the success and impact of the organisation.

We are looking for someone with experience in supporter care, customer services or fundraising along with the ability to build and maintain relationships with funders / customers.

You will be confident using databases to accurately record information and generate reports, as well as handling data, numerical information, and financial administration tasks effectively.

Good attention to detail and a high level of accuracy will be required and you’ll have the ability to manage a number of projects, prioritise your own workload and meet deadlines.

Good computer skills including Word, Excel, Outlook and database are essential.

Working in the not-for-profit or care sector and proven success in achieving and exceeding fundraising targets would be preferable.

This isn’t just a job; it’s about making a difference to older people’s lives every day.

Rewards and Recognition

We champion a healthy work–life balance, giving you the flexibility and support to thrive both professionally and personally.

We really value the hard work and commitment of all of our staff, and offer:

• Professional learning and development opportunities

• Wellbeing support through various initiatives including an employee assistance programme offering up to 10 counselling, 4 life, 4 leadership, 3 financial coaching sessions per person, per issue, per year.

• Retail discount schemes to make your salary go further.

• Access to loans at affordable rates, saving directly from salary and advance pay already earnt.

• Health cash plans for you and your family.

• Cycle to work scheme.

• Long service awards, that increase with length of service.

• Refer a friend to work for us and receive a £200 bonus.

• Group Pension Plan, with a 6% contribution from us.

Safeguarding:

Keeping everyone safe is one of the charity’s core values, and is central to everything we do at Friends of the Elderly. All staff follow our Safeguarding Policy & Procedures and, if they see or suspect abuse, we expect staff to report it straight away.

Criminal record checks:

As this role involves a dealing with vulnerable adults, successful applicants will undertake an enhanced DBS check, and any offer of employment will be dependent on a satisfactory outcome.

Having a criminal record will not necessarily bar a person from working for us, this will depend on the circumstances and background of any record.

Equality, Diversity, and Inclusion:

Friends of the Elderly strives to treat all staff equally and be a diverse and inclusive workplace, where everyone can be themselves and everyone accepts each other’s differences. A charity where everyone is equal but definitely not the same!

Our ambition is to ensure equality and celebrate diversity, all working together to create an inclusive workplace, which attracts and retains the best people. People that care and can make a difference.

We currently do not provide sponsorship but we welcome applications from those who have a right work in the UK.

Don’t delay in sending your application as we may need to close the vacancy early if we manage to appoint before the advertising closing date. We interview applicants as they apply.

Please refer to the job description upon submitting your application.

About the role

This is a senior leader role and will play a key role in delivering financial strategy, having oversight of the charity’s finance function, and working with the Chief Operating Officer to ensure the charity’s long-term financial security. The role requires excellent accountancy skills, as well as previous experience in overseeing a range of finance functions and managing a team. You will oversee the charity’s financial accounts and reporting; bookkeeping and processing; budget and forecasts; and bank accounts. You will manage a full-time Finance Manager, who has two direct reports and a Senior Finance Officer who oversees tutor and staff payroll. You will champion the charity’s values and embody them in interactions with colleagues. You will be willing to learn and have a can-do attitude.

The successful candidate will be a qualified accountant, with significant professional experience across a range of areas within finance. Your work will be accurate, efficient, and transparent, setting the standard within the Finance Team. You will be comfortable working with colleagues across the charity to implement cost controls, and to collect and report on financial data. You will regularly present this data to senior members of staff, including at the quarterly Board of Trustees meetings and the charity’s Finance Committee of the Board of Trustees. You will be an adept project manager, able to coordinate actions, track progress and deliver results, alongside having strong attention to detail and people skills. Candidates for this role should be comfortable working in a busy, efficient and high-performing team.

This is a great opportunity to join The Brilliant Club Team at a time when we are moving into the delivery of our new Backing Brilliance strategy, with a commitment to financial sustainability. Over the course of the Join the Club strategy we had focused on developing new areas of work utilising a planned strategic reserves fund. Despite a challenging external environment, we are now in a position with the support of our fundraising revenue that our programmes have reached an economy of scale for long-term financial sustainability.

We are excited to meet candidates who want to join us on this journey.

About you

The role will best suit someone who

• Essential - Qualified accountant of a recognised accounting body (ACA, ACCA, CIMA or equivalent)
• Essential – Experience of managing accounts of £2m+
• Essential - Knowledge of accounting requirements, terminology, and processes, including UK GAAP 
• Essential - Knowledge of financial controls and understanding of best practice 
• Essential - Ability to deal with sensitive issues and to demonstrate strict confidentiality 
• Essential - Ability to manage external financial relationships, e.g., bank, debtors, auditors 
• Essential - Ability to use relevant software packages, e.g., Xero, Excel 
• Essential – Experience of line management
• Highly desirable - Knowledge of charity-specific reporting requirements 
• Desirable – Significant experience in an accounting or other relevant financial role
• Desirable - Knowledge of charity-specific reporting requirements 
• Essential – adhere to information security policies included in the charity’s ISO 27001 manual and complete information security training
• Has a demonstrable passion for furthering The Brilliant Club’s mission