People team administrator jobs in london, greater london

Job Title:  Paediatric Occupational Therapist 

Location:  Watford and Hemel Hempstead 

Salary: Banding depending on experience, with pension option. 

DBS checks are required.

Job Type: Permanent - 15 hours a week on Monday and Fridays, 11 weeks per Hertfordshire term

About us: 

Playskill is a Hertfordshire-based charity supporting pre-school children with physical disabilities and their families. The charity relies entirely on voluntary donations to fund its vital services.

Using therapeutic play as a tool for development of key milestones, Playskill steps in during the crucial early intervention window when the brain is developing faster than at any other time. Through expert therapies, vital in-home support, specialist training and all important social and respite events for the whole family.

We stand alongside families throughout the challenges of living with disability, offering guidance, care, and community, helping them to build skills, resilience and networks to face the journey ahead. 

About the role: 

We have an exciting opportunity for a Paediatric Occupational Therapist to join and work in a multidisciplinary team alongside a Physiotherapist and Speech and Language Therapist, family support and specialist workers, and the families/carers of the children. 

Skills and Experience Required: 

• Qualified Occupational Therapist

• Relevant experience in the assessment and treatment of children with a physical disability 

• Clear understanding of current legislation regarding safeguarding of children 

• Knowledge of GDPR legislation to ensure clear understanding of confidentiality and the need for data protection 

• IT literate 

• Good communication, empathy, numeracy, and administrative skills 

Diversity statement:  

Playskill is an equal opportunities employer and has a high number of team with caring responsibilities and is keen to encourage applicants from a diverse number of backgrounds. 

Safeguarding statement: 

Playskill is committed to the safeguarding and welfare of all children and young people. We expect all staff to share this commitment. Playskill has a full safeguarding policy and expects all staff to undergo safeguarding training.

Interview date: TBC

Interview location: Hemel Hempstead

Reg Charity no 1198233 (formerly 1122745). Funded by The National Lottery Community Fund. 

Our work is needed now more than ever before. This is why we have embarked on an exciting new strategy to make tackling low numeracy an urgent, national issue. However, we will only achieve significant and lasting change by engaging other organisations to support and fund our work.

The Corporate Volunteering Manager plays a central role in this by managing our successful and impactful Corporate Volunteering Programme. Each year through this programme, we train hundreds of volunteers from our corporate partners to visit primary schools and share examples of how maths has helped them as adults, both in their careers and personal lives.

This crucial work helps change us to the inter-generational narrative about numeracy in the UK. Maths is not just something you ‘have to do at school’, but is a valuable skill that helps us get on at work, and manage our time and our money. The programme has been running for three years now, and this year’s activity looks set to have meaningful impact on at least 17,000 children across the UK.

You will be responsible for ensuring that volunteers are adequately trained, for recruiting appropriate schools for them to visit, and all the admin and reporting that supports the programme.

We are looking for someone who can ‘own the programme’, is committed to improving our processes and the efficiency of delivery, with strong line management skills, and a commitment to the professional development for the Corporate Volunteering Programmes Assistant.

National Numeracy is based in Brighton, East Sussex, but we are offering significant remote/hybrid and flexible working with this role. If you are not office based, then the expectation is that you will be in Brighton at least occasionally when the work requires it. The role may include occasional travel to London and beyond.

Who we are:

Muslim Aid is a UK faith-based international development organisation that provides support to communities around the world affected by disasters, conflict, or endemic poverty without regard to their social, religious, or ethnic background. 

Established in 1985, Muslim Aid has facilitated the engagement of the British Muslim and non-Muslim community in support of its work in a variety of ways. Over the years, its humanitarian work has included responses to major crises around the world including, famine in East Africa, earthquakes and flooding in Pakistan and Bangladesh as well as conflicts in Syria and Yemen. 

We place strong emphasis on long-term development projects that build the capacity of local people to help themselves. In addition to the 5 country offices worldwide we also work with multiple partner offices focusing on sustainable Development Programmes and providing humanitarian relief during times of crisis.

Summary of the role:

The Income Generation Support Officer will provide day-to-day administrative departmental support and support to the department Director to ensure the successful delivery of the organisation’s operations in an efficient manner. This role will focus on generating reports, tracking progress, and ensuring all the necessary processes relating to compliance, finance and HR are completed in a timely and accurate manner.

About the Role:

1. Maintain and improve departmental filing systems to achieve maximum efficiency.
2. Prepare purchase orders and document payments according to Muslim Aid’s financial procedure and in conjunction with the Finance team to ensure speedy payment of invoices for internal / external stakeholders.
3. Undertake small-scale project work including researching, analysing and recommending next steps.
4. Provide support to the IGM management team in responding to correspondence, booking meetings, minute-taking, planning and supporting events, organising travel and preparing travel itineraries and relevant tasks as required.
5. Track Managers delivery of action points to ensure timeframes and outcomes are met, escalating to Head or Director of IGM for further action as appropriate.
6. Undertake full inbox and extensive diary management, ensuring an effective use of time and preparation of information in advance. Sort, redirect and action emails and review an effective ‘bring up’ system to brief and prepare the Director Income Generation and Marketing for meetings / events.

About You:

You must currently hold the right to work in the UK. Muslim Aid is not offering sponsorship for this role.

To be successful in this role, you will need:

1. Experience of organising and coordinating meetings and events.
2. Proven office administrative experience.
3. Proven experience supporting senior leaders.
4. Ability to manage your time and prioritise tasks to meet deadlines and maintain a structured workflow.
5. Ability to utilise task management tools to track progress, set reminders, and monitor completion of tasks and projects.
6. Ability to effectively communicate with team members and all stakeholders to relay information and ensure alignment on goals and objectives.

Why you should apply:

Join Muslim Aid as an Income Generation Support Officer and play a vital role in keeping our operations running smoothly and efficiently. You’ll provide essential administrative support to the department and Director, helping to ensure that key processes in compliance, finance, and HR are completed accurately and on time. From generating reports to tracking progress and supporting the delivery of our organisational goals, your work will help Muslim Aid continue making a positive impact worldwide. If you’re detail-oriented, organised, and committed to excellence, apply now and use your skills to strengthen a mission-driven organisation.

Benefits you will enjoy working for us: 

• 25 days annual leave + 4 Privilege days
•  Hybrid working
• Paid time off for medical appointments 
• 2 hours lunch break on Fridays 
• Time off in Lieu (TOIL) 
• Pension Scheme

How to apply:

To apply please submit your cover letter (no more than 1 page) and CV. 

Applications will be accepted until the closing date. However, please note that Muslim Aid may conduct interviews and progress with the selection process on a rolling basis, with the aim of appointing a suitable candidate as soon as possible

Governance Manager (12-months maternity cover)

About the role

This is an exciting time to join Emmaus UK and provide maternity cover for our Governance Manager.

This standalone role is responsible for managing the operations of the board and committees of Emmaus UK, as well as for providing support to local boards at Emmaus communities across Great Britain as they look to develop their governance arrangements.

The postholder will manage the board of trustees, leading on recruitment, induction and compliance, ensuring meetings run smoothly and are minuted effectively. They will also work as company secretary, managing the smooth-running of the AGM, and ensuring returns are made to Companies House and the Charity Commission within appropriate timeframes.

The Governance Manager is responsible for monitoring the development of policies, tracking completion and working with managers to continuously improve policies in line with changing regulation.

The role will also involve extensive work with members of the Emmaus movement, through the performance of reviews of local governance of members, reporting back to local boards on areas to celebrate and actions to develop. They will also be responsible for developing Emmaus UK’s best practice toolkit for trustees to refer to in developing their local governance arrangements, and for liaising with the wider Emmaus movement through facilitation of the membership processes with Emmaus Europe and Emmaus International.

About Emmaus UK

We understand that a home is more than just a roof over your head; it’s somewhere to belong, where you feel part of a community, and that’s what Emmaus offers. 

Emmaus is a unique, secular organisation supporting homeless and socially excluded people by providing a home, meaningful work opportunities and a sense of belonging. 

There are currently over 30 Emmaus communities across the UK, stretching from Glasgow to Dover and Norfolk to South Wales, including three Emmaus groups working towards the development of services in their areas. Collectively the Emmaus federation supports more than 1,000 people with experience of homelessness. 

Emmaus UK Governance

• Manage the board of trustees, leading on recruitment, delivering a comprehensive and appropriate induction, dealing with enquiries, maintaining declarations of interest, skills audit and eligibility forms and ensuring all details are up to date and accurate.
• Act as company secretary for Emmaus UK, leading on the preparation for and delivery of the Annual General Meeting, filing required returns, developing documents associated with membership, and ensuring the charity is compliant with relevant charity and company law.

​Board and Committee Meetings

• Coordinate board meetings including organising venues, liaison with the relevant secretary and chairs in creating agendas, preparing and distributing papers and taking and circulating accurate minutes
• Oversee the smooth-running of committee meetings in conjunction with the admin team, including creation of the annual calendar.
• Ensure all follow up actions are coordinated, and ongoing rolling actions logs are maintained and appropriately shared with the Emmaus UK staff team.

Emmaus UK Governance Development

• Lead on governance projects within Emmaus UK, including but not limited to risk, policy management and internal governance reviews, reporting to the Board and subcommittees as appropriate.
• Provide governance advice and support to staff members on an ad hoc basis.
• Monitor all internal policies and procedures ensuring they are fit for purpose and kept under review by the relevant staff members.

​Federation Governance

• Lead on reviews of members’ local governance arrangements, scheduling, undertaking analysis, reviewing documentation, collating responses from members and observations from Emmaus UK Senior Leadership Team members, and reporting to local boards on findings and Emmaus UK’s Audit & Risk Committee on emerging themes.
• Provide guidance for federation members on governance development through ad hoc advice, the production of governance toolkits and supporting resources.
• Facilitate the membership processes and requirements for Emmaus Europe and Emmaus International, supporting transitioning members and contributing to movement-wide events such as the World and Regional Assemblies, international visits and exchange programmes.

To apply 

· To apply for the role, please complete our application form and equal opportunities monitoring form and email us, our Email address is in the application Pack by COP Wednesday 19th November 2025. 

· Please ensure you download the job pack and refer to the job description and person specification when completing your application form.

· Those shortlisted will be invited to an interview conducted via Microsoft Teams on Wednesday 26th November or Friday 5th December 2025.

· If you would like to arrange an informal discussion about the role, please email us, the email address is in the Application Pack.

We're looking for a kind, compassionate and resilient Bank Support Worker to join our services in Hertfordshire.

£13.85 an hour on a zero-hour contract.

Want to feel in control of your career? You'll feel at home here.

Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

Within the Hertfordshire patch Bank Support Workers may be able to work shifts from five different services all working with Learning Disabilities with a focus on Positive Behaviour Support.

• Working proactively with other members of the team to handle the service caseload and administrative responsibilities
• Building supportive, trusting relationships with customers
• Conducting key work sessions that are innovative and engaging in order to achieve Support Plan goals
• Ensuring ongoing assessment and management of risks associated with customers within an attitude of 'positive risk taking'
• Proactively manage risk and safety both in and outside of their physical living environment
• Support customers to undertake all domestic tasks wherever possible, including practical assistance where they have not yet developed the skills, to ensure customers enjoy a high quality of accommodation
• Undertake all administrative work and keep accurate and comprehensive tenant/customer records to professional standards
• Report any observations relating to customers welfare

The above sets out the key responsibilities and typical tasks, however not all of these tasks will be relevant to all specialisms. You may also be required to undertake various other tasks and duties to ensure that our customers' needs are fully and effectively met.

About you:

• Is customer-focused - wants to provide a great service to our customers whilst respecting professional boundaries
• Approachable
• Can work well on own and also works well as part of a group or team
• Is fundamentally calm and resilient, does not let emotion adversely affect them or
  obscure their judgement
• Has a practical and logical mind and is naturally well organised
• Flexible to ensure a job is done well and supports the customers needs
• Open to feedback and personal development

What you'll bring:

• Previous experience gained from providing great care or support of a vulnerable person/s or work in similar organisations would be an advantage but is not necessary

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.

We have a strong social purpose and we live and work by our values:

• We focus on Excellence and innovation.
• We are Caring and Compassionate.
• We are Inclusive and Trusted.
• We work in Partnership and are One-Team.

Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

Please see full job description on our website

Operations Officer

Contract: 12-Month Fixed Term Contract (with a view to extend)
Function/Team: Development
Location: London, UK
Hours: Full time, inclusive of breaks
Reporting to: Finance/HR/Operations Manager
Salary: £28,200 per annum

STOP THE TRAFFIK prevents vulnerable communities from being recruited, trafficked, and exploited. Our prevention programmes disrupt traffickers’ ability to recruit at-risk individuals by providing lifesaving information through our bespoke, geo-targeted social media campaigns.

The Operations Officer plays a vital role in keeping STOP THE TRAFFIK’s day-to-day operations running efficiently. Working closely with the Finance & HR Manager and Executive Team, this role supports organisational systems, finance processes, and internal communications — helping our global anti-trafficking work stay coordinated, compliant, and effective.

This position suits a highly organised, proactive individual who enjoys creating structure, improving processes, and supporting others to perform at their best. You’ll be at the heart of the organisation — connecting teams, managing key administrative systems, and ensuring smooth operations across all areas.

This role will be responsible for:

Team & Office Environment

· Monitor STOP THE TRAFFIK’s phone and general ‘info’ inbox, directing messages to the appropriate team members.

· Support the upkeep of the office environment, ensuring facilities are well maintained and team members take shared ownership of the space.

· Coordinate team days and team-building activities, in collaboration with the Team Building Champion.

· Lead onboarding for new staff alongside line managers to ensure a smooth induction experience.

Executive Support Functions

· Provide administrative support to members of the Executive Team.

· Take minutes and capture action points in Senior Leadership Team meetings.

· Prepare briefing notes for key meetings with the Senior Leadership Team.

Finance

· Support the Finance & HR Manager by reconciling transactions on Xero, producing invoices, processing payments, and assisting with monthly and quarterly reporting.

Operations

· Develop and maintain effective internal systems that improve organisational efficiency and automation.

· Maintain key organisational records (e.g. contracts, insurance, supplier information) and handle confidential information appropriately.

· Manage the policy dashboard, ensuring policies are up to date, and notify relevant staff when reviews or updates are required.

The ideal candidate will have:

· Some experience in administration, operations, or office support.

· Excellent organisational skills with great attention to detail.

· Comfortable handling basic finance tasks such as invoices, payments, and record keeping, with an acumen for numbers and data.

· Competence using Excel and data visualisation tools.

· Strong written and verbal communication skills.

· A proactive, friendly, and professional approach to work.

· The ability to multitask effectively and meet deadlines.

· A commitment to equality, diversity, and safeguarding vulnerable individuals.

Benefits:

· A friendly, supportive team environment.

· Opportunities to collaborate with global partners and experts.

· Autonomy to take initiative and propose process improvements.

· Access to a healthcare cash benefit scheme (including partner/children coverage).

· Corporate eye-care scheme.

· Life insurance.

· Non-contributory Group Personal Pension Scheme (7% employer contribution).

· 27 days annual leave plus 8 bank holidays (increasing to 33 days with service).

· Cycle to Work scheme.

· Season Ticket Loan.

· Option to switch 2 bank holidays to suit personal needs.

· Flexible working policy reflecting staff needs.

· In-house and external training opportunities.

Further details about STOP THE TRAFFIK can be found on website.

If you have the relevant experience, are highly resourceful, adaptable, pro-active, and a critical thinker able to work in a fast-paced environment, please send a CV and brief cover letter that evidences your ability to be successful in this role.

Only applications sent via email will be considered to ensure an equitable review process. The deadline to apply is Sunday 23rd November. Interviews will be held week commencing 24th November 2026

We cannot sponsor applicants at this time.

Oasis supports Equal Opportunities.  Registered Charity No. 1127321

About HOST

HOST is a not-for-profit social enterprise dedicated to unlocking the power of people and communities to drive meaningful change. We believe that real transformation happens from the ground up — and that grassroots activists and movements are key to tackling today’s most urgent environmental and social challenges. 

And we know that our partners face barriers. That they don’t always have access to the right resources, networks, or operational solutions. That’s where we come in. HOST provides the infrastructure, strategic development expertise, and tailored support they need to thrive. 

We exist to make their lives easier, taking care of essential back-office responsibilities — financial, legal, and administrative — so they can get on with the difficult challenges. And we offer strategic guidance to help them build momentum, strengthen their impact, and sustain their work for the long term. 

In the face of an ever-changing world of systemic challenges, we strive to create meaningful connections and support shared progress — so our work is rooted in collaboration, inclusivity, and trust. Together, we enable the people and projects driving change to navigate complexities, overcome barriers, and make a lasting impact for a more just and equitable future. 

Since 2020, we’ve supported over 350 changemakers in more than 90 countries. Because we believe in doing the right thing, acting with urgency, and working alongside change-makers to create a better world. 

About the Role 

As Partnerships Manager: Changemakers, you’ll lead the team that supports HOST’s global community of hosted partners (HPs). You’ll oversee all Community Support activity, ensuring partners receive the clear, responsive, and values-led service that enables them to focus on making change happen. 

This role sits at the heart of the Partnership Management Circle. You’ll manage a small, high-performing team of Community Support Leads, coordinate cross-team development projects, and ensure that systems, processes, and communications evolve in step with the growing needs of our hosted partners. 

Core Responsibilities 

1. Leadership and Management 

• Line manage the Community Support Team, providing coaching, direction, and performance feedback. 

• Oversee delivery of all Community Support activities, ensuring consistency, quality, and alignment with HOST’s mission and tone of voice. 

• Coordinate cross-team projects that strengthen HOST’s service offer and internal collaboration. 

2. Hosted Partner Experience and Development 

• Lead the design and delivery of the Hosted Partner Journey, from onboarding to exit. 

• Oversee the production of guides, FAQs, and templates that improve hosted partner understanding and experience. 

• Manage complex partner queries and ensure appropriate resolution in collaboration with Legal, Finance, and Operations. 
   

3. Systems, Processes, and SOPs 

• Develop and maintain all Community Support SOPs. 

• Support the development and testing of HOSTHub features relevant to Project Hosting. 

• Work with the Tech and Operations teams to improve efficiency and automation. 
   

4. Risk and Compliance 

• Lead risk identification, screening, and management for Hosted Partners. 

• Work closely with the Legal Circle on legal requests, contract amendments, and risk escalations. 

• Maintain accurate documentation of risk assessments and resolutions. 
   

5. Pricing, Performance and Development 

• Set and manage pricing within the approved HOST fee range. 

• Track and analyse key performance indicators (KPIs) with support from the Data Analyst. 

• Lead annual Project Hosting service reviews and contribute to continuous improvement. 
   

6. Collaboration and Communications 

• Work with Communications to deliver partner-facing materials, including the Project Hosting Bulletin. 

• Ensure all partner resources reflect HOST’s empowering, expert, and empathetic tone. 

Required Experience 

• 5+ years' experience in operations, partnerships, or programme delivery within a not-for-profit, social enterprise, or international NGO. 

• 3+ years' experience managing partner or client relationships, ideally across multiple regions or cultures. 

• 2+ years' experience leading and developing a small team, including setting goals, coaching, and performance management. 

• Confident managing systems, workflows, and digital tools (such as ClickUp, Zendesk, Jotform, or CRM platforms). 

• Proven ability to coordinate across departments and disciplines to resolve complex partner or client issues. 

• Experience designing, documenting, and improving organisational processes or SOPs to drive efficiency. 

• Strong analytical and reporting skills, with the ability to interpret data and translate insights into service or system improvements. 

• Excellent written and verbal communication skills, with the ability to represent HOST’s tone and values in partner-facing communications. 

• Demonstrated organisational and problem-solving skills, with a track record of meeting deadlines in fast-moving, distributed teams. 

• Confident working independently in a remote, cross-cultural environment, with strong self-management and collaboration skills. 

At HOST, we believe change starts with people who care.

If you’re passionate about building systems that help others thrive — and want to play a key role in supporting changemakers around the world — we’d love to hear from you.

We’re looking for a Delivery Officer (Employability and Skills) to help coordinate and deliver some of our impactful employability projects, including flagship initiatives like Access Aspiration and Holiday Hope Employability. You’ll work directly with young Londoners, schools, and employers to make opportunities happen; from coordinating logistics and work placements to facilitating engaging career-readiness sessions that connect young people with their futures.

Day to day, you’ll support employer and school engagement, ensure smooth project delivery, and identify opportunities to improve how we work. You’ll contribute to team planning and collaboration by sharing insights from delivery, gathering feedback, and helping showcase the real impact of our programmes.

Working closely with the Delivery Manager, you’ll have the independence to manage your own workload while drawing on the support and expertise of a collaborative team. You’ll also help nurture long-term partnerships with businesses and schools, supporting our shared goal of helping 250,000 young Londoners access positive opportunities, healthy food, and meaningful career connections.

Our new Research Community Growth Coordinator will play an essential role in growing our Lived Experts Research Community and taking the impact we can have in businesses to the next level.

It will be well-suited to someone who cares about social outcomes as well as business outcomes, and who is motivated to make a positive impact for charities and vulnerable people.

Our purpose at Three Hands is to create business value and social value, hand in hand. Three Hands Insight is the award-winning ‘social insight’ arm of Three Hands, focused on enabling businesses to gain insight from charities and ‘lived experts’ in a wide variety of societal issues and vulnerability circumstances. Clients range from high street banks to energy providers. 

A major feature of Three Hands Insight is our Lived Experts Research Community – a group of people with first-hand experience of challenging circumstances and vulnerabilities such as disability, mental health problems, digital exclusion, financial vulnerability and dementia. We established the community in 2022 to help businesses understand challenging customer circumstances, and to do a better job at inclusive design for vulnerable and underserved customers. There are currently over 350 lived experts in the community. 

Please see the attached job description for more information on Three Hands Insight, the areas of responsibility for the role and the skills and interests were are looking for...

Do you want to support people with mental health issues in a moment of crisis?

Are you calm, non-judgemental and able to work effectively with people experiencing distress?

If you can embody our values of Hope, Courage, Togetherness, and Responsiveness, and want to help others build resilience and manage their wellbeing, we’d love to hear from you.

Services Manager – Complex Needs & Community
Reference number: 313
Responsible to: Director of Complex Needs and Community
Working hours: 37.5 Hours per week
Rate of pay: £37,800 - £38,500 per annum
Working base: One of 7 Herts Mind Network Wellbeing Centres closest to home
Area covered: The role requires travel across Hertfordshire to our Wellbeing centres, community partnerships and external organisations

About Us

For over 50 years, we have supported the people of Hertfordshire with their mental health. We offer a range of Community Support services which provide advice, information, onward referral and holistic outreach support to people who are experiencing mental ill-health or who need help with their mental wellbeing. Our high quality services are flexible and we help people to resolve real-life difficulties and to improve their own independence, quality of life and wellbeing. Each year, we help 15,000 people experiencing mental ill health.

We are a local Mind, affiliated to national Mind, the leading mental health charity in England and Wales. This means that we are an independent charity responsible for raising our own funds through contracts, grants and fundraising.

About our Complex Needs & Community Services

The successful candidate will manage and develop the Complex Needs and Community Teams at Hertfordshire Mind Network. The Services Manager will be responsible for leading a variety of services currently including the Flourish (asylum seekers and refugees) contract and the Primary Care Network contract. As the services grow and develop, other services/projects may sit under this post.

About the role

The role requires travel across Hertfordshire to our Wellbeing centres, community partnerships and external organisations and is responsible for a team of staff and volunteers who work within Complex Needs and Community teams across the county.

As a Services Manager you will be an integral part of the Senior Management Team (SMT) and work in partnership with Complex Needs Team Leaders and the other Service Managers across the Charity. Reporting into the Director for Complex Needs and Community you will be directly responsible for the efficient and effective delivery of two or more of our Services and a key member of the Herts Mind Network Safeguarding team.

Responsibilities of the post

• Support the Director of Complex Needs and Community with effective running of the complex needs and community services.
• Build strong relationships and liaise with commissioners and partner organisations.
• Manage the Flourish and PCN contracts.
• Work closely with all key delivery partners across the system to ensure the service is responsive, inclusive and easy to access.
• Support the development of services by promoting and being responsive to changing needs.
• Oversee the recruitment and management of client facing staff.
• Be a strong safeguarding level 3 champion and manage/support referrals.
• Ensure all policies and procedures are current, understood by staff and that they are working within these policies and procedures.
• Monitor outcomes and evaluate the service, ensure all KPIs are met.
• Process referrals and manage and prioritise all administration tasks associated with the service, including Payroll and expenses submissions.
• Be part of the Senior Management on call rota (out of hours), attend SMT meetings as required and support the work of the wider SMT. 
• Maintain and enhance service delivery standards and effectiveness.
• Contribute to the service development by working alongside the Directors to evaluate service delivery and produce progress and monitoring reports.

Benefits

• Annual leave entitlement of 25 days per year pro rata, rising to a max. of 29 days after 5 years employment (plus 8 days Bank Holidays).
• Birthday leave day.
• Cash plan health cover (after 6 months employment).
• Eligibility for blue light card.
• Employee Assistance Programme.
• Ongoing training relevant to your role.

Being able to drive and having access to your own vehicle (or equivalent) is essential for this role.

Closing date for receipt of applications is 5pm on 26th November 2025. 
Interviews to be held on 2nd December 2025.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

We welcome applications from all suitably-qualified candidates, irrespective of gender, disability, marital or parental status, racial, ethnic or social origin, colour, religion, belief, or sexual orientation. In addition, during the various stages of recruitment, specific measures can be taken to ensure equal opportunities for candidates with disabilities or special needs.

Hertfordshire Mind Network is committed to the Disability Confident and Mindful Employer charters. We actively recruit staff who have a lived experience of mental ill health. Our inclusive approach recognises the unique skills, knowledge, and perspectives that lived experience brings to our team.

No agencies please.

Job Purpose

We’re looking for a talented and motivated Communications and Engagement Officer who can effectively convey the life-changing impact of our work, motivate our community to volunteer, donate and fundraise to support our work, and ensure that the information and educational resources we provide reach those who need them most.

Key Responsibilities 

Communications:

· Act as the first point of contact for IPWSO’s public email address and social media channels and ensure timely and appropriate replies.

· Manage IPWSO’s social media channels, creating original and engaging content and posts, and actively engaging with our audiences.

· Manage Google Ad Grant campaigns with an emphasis on growing our supporter base and increasing individual giving.

· Keep up to date with emerging trends in digital communications and social media and recommend potential new channels for fundraising and audience engagement.

· Support the development of videos for IPWSO, in cooperation with IPWSO’s Project Manager and other colleagues. The type of work to be undertaken includes providing support for content development, speaker recruitment, filming and editing, as well as helping source external agencies as needed.

· Maintain and develop the IPWSO website ensuring its security and that it functions both as an effective supporter acquisition tool and a means by which people can easily access information about PWS.

· Produce compelling newsletters and an Annual Report.

· Support the review and update of IPWSO’s Communications Strategy in line with its Strategic Plan.

· Uphold and showcase the IPWSO mission and brand.

· Help oversee the production and design of a range of educational resources for families and professionals.

· Oversee copywriting and proofreading within IPWSO.

· Support IPWSO’s members and liaise with its stakeholders internationally in support of our shared goals.

Engagement:

 · Provide support for online events programmes, in cooperation with IPWSO’s Project Manager and the Online Events Committee.  The type of support to be provided includes hosting Zoom sessions, supporting speakers, follow up administration including evaluations.

· Support IPWSO’s Famcare Board by facilitating their online meetings and assisting with their online events.

· Work with the Project and Operations Manager to provide membership support, liaising with IPWSO’s member organisations as needed.

· Proactively engage with member associations to promote IPWSO and also to understand their needs and how IPWSO can be of help.

· Work with the Project and Operations Manager on our Educational Outreach programmes.  Work will include liaising with event organisers with regards to IPWSO’s booths at different conferences, ensuring follow up as needed (including help with preparation of PowerPoint slides), engagement follow up including data entry to update our database (Donorfy).

How to Apply

Review the full job outline/ad and apply on the Charity Job website by submitting a copy of your CV with a covering letter of no more than two pages of A4, describing how you meet the requirements of the role and the criteria outlined in the person specification.

We will be reviewing applications and interviewing applicants on a rolling basis. We encourage you to apply early, as the advertisement may close before the date specified below if a suitable candidate is found.

The closing date for the receipt of applications is November 30th at 5pm UK time.  The start date envisaged for the Communications & Engagement Officer is 5th January 2026.

We are recruiting for a Shop Supervisor to join our diverse and engaged team in our shop.

It’s a great opportunity to deliver positive social impact in the local community and contribute to funding the vital work of SCT.

As Shop Supervisor, you will be responsible for maintaining high standards on our shop floor, supporting volunteers to provide excellent customer service. As well as involvement in stock selection, pricing and merchandising. A key part of the role will be to engage the shop within the local community with the onboarding of new volunteers.

To be successful in this role you will have retail experience or experience of working within a busy environment. Experience of providing a high standard of customer service and will have the ability to deal effectively with conflicting priorities.

You will have strong administrative skills including using all Microsoft packages, be solution focused, resilient, have a high level of attention to detail and excellent organisation and prioritisation skills with the ability to successfully manage a busy and diverse workload.

The post holder will have excellent interpersonal skills and the ability to deal with challenging situations and individuals with a range of needs.
You will have knowledge of social media platforms such as Instagram and have a keen eye for fashion trends.

Assisting the Managers and Assistant Managers to achieve the following and using your initiative as necessary.

Tender is an arts charity working with children and young people to prevent domestic abuse and sexual violence through creative projects. Our programmes are safe, enjoyable, age-appropriate spaces where young people can engage with sensitive topics and “rehearse” for real-life scenarios. Participants are encouraged to be both consumers and producers of learning through script-work, role-play and creative media such as films and art. Throughout, we enable young people to explore their choices, rights and expectations in relationships and to recognise the early warning signs of abuse. 

Tender has grown significantly in recent years. We have secured income from an increasing range of sources: corporates, major donors, trusts & foundations and statutory funders. We have done this with a small but highly effective development team.

With a clear strategic focus for the next five years, we are strengthening our development team to ensure we have the funding needed to achieve our strategic ambitions. We plan to grow both the extent of our reach across the country, and the difference we make to the people we work with. We are also planning to increase the effectiveness of our policy & influencing work, aiming to deliver significant, systemic change to how violence against women and girls is prevented.

You will play a pivotal role in raising the funding for our ambitions, focusing on statutory and trusts & foundations income streams. You will lead on both these income streams, managing existing funders and securing new funders. You will secure income from your own portfolio of funders and partners, and lead and inspire the team to achieve their own ambitious targets, both through new sources and through excellent stewardship of existing funders.

Role purpose

The main purposes of this role are:

• Researching, identifying and applying for grant funding and commissioning from statutory sources, trusts and foundations (T&F)
• Developing and writing high quality fundraising bids which align with the objectives and needs of statutory funders, T&F and Tender’s strategic objectives
• Managing and maintaining partnerships and relationships with a range of stakeholders (statutory funders, T&F, delivery partners, professionals in the sector, internal stakeholders)
• Developing the Statutory and T&F strategy in collaboration with the Development Director

Main responsibilities and duties

New business development

• Developing and implementing a strategy to develop relationships with, and maximise income from, statutory sources, T&F
• Working with service managers, designing, developing and submitting high-quality funding proposals to statutory sources, T&F which are technically sound, meet donor requirements and align with Tender’s strategic objectives
• Maintaining an up-to-date market awareness of grant-making trends and best practice in T&F fundraising
• Developing the overall statutory and T & F strategy with oversight from the Development Director
• Monitoring and reporting against business development plans to ensure objectives are achieved, and proposing plans for remedial action if projections are not on track

Relationships

• Managing relationships with Statutory sources and T&F funding Tender, building a deep understanding of the needs and requirements of each funder
• Developing and executing stewardship and relationship management plans for T&F to maximise the value and duration of their support for Tender
• Overseeing the production of high-quality monitoring reports for T&F, and using insights from funded programmes to develop case for support materials
• Working with other Tender managers to ensure the consistent tone and positioning of Tender in the implementation of marketing of all projects
• Line managing two Development Officers

Administration

• Working with the Governance team to improve operational effectiveness and quality service by identifying and implementing process improvements
• Contributing to the maintenance of Tender’s overall Development function, providing appropriate analysis and reports
• Developing and maintaining a funding database and ensuring it is up to date to effectively monitor and evaluate the strategy
• Completing all mandatory training, and proactively seek opportunities for ongoing professional development
• Ensuring that all policies and procedures are followed, including safeguarding, data protection and equal opportunities
• Working as a member of the Tender team and carrying out other duties that may be required to meet the needs of the organisation

We are seeking a full-time Supporter Engagement Coordinator to join our team. You will be a key point of contact for our audience and supporters, helping to deliver excellent customer service and ensure outstanding supporter care. The role involves overseeing audience engagement, coordinating communications and special events—including evening lectures—and maintaining accurate data to support our fundraising and engagement activities. If you thrive in a dynamic environment and are passionate about building positive relationships, we’d love to hear from you. Time off in lieu is offered for evening work.

Key duties and responsibilities:

Audience Engagement

• Deliver exceptional customer care, ensuring all supporters and donors are thanked promptly—whatever the channel.

• Work with the Head of Fundraising and Engagement and the wider team to deliver supporter journeys, making recommendations for improvements and changes.

• Respond swiftly and professionally to all audience and supporter enquiries by phone, email, and post.

• Proactively share audience feedback with relevant teams.

• Handle any complaints, liaising with the complainant and the relevant member of staff to achieve a resolution, following the complaints process.

• Maintain Eventbrite with lecture details and engagement information.

• To act as Duty Manager for evening lectures when required.

• Provide support to the wider Gresham College team by attending lectures and special events.

CRM Administration

• Serve as primary contact for database management, ensuring data accuracy to drive fundraising and engagement.

• Coordinate data selections, mailings, invitations, and content fulfilment.

• Regularly import, export, and merge data from online giving and ticketing platforms.

• Track and report performance against targets and KPIs for the Head of Fundraising & Engagement.

• Ensure best practice is followed, complying with current legislation and internal policies in relation to data protection, GDPR and gift aid processing and ensure that all activity is carried out in a legal and compliant way.

Hall Hire and Event Co-ordination

• Be the first point of contact for hall hire enquiries and manage all related admin.

• Oversee stocks, supplies, and space organisation for events.

• Lead setup and breakdown for lectures and venue lettings.

• Arrange and manage bookings for external event venues, handling all logistics.

• Organise catering for special events and meetings both at Barnard’s Inn and other venues.

• Be responsible for excellent customer care of existing and new venue hire clients.

• Organise all activity around venue hire events, including collaborating with the AV team

• Liaise and support the Head of Fundraising & Engagement over the promotion of Barnards’ Inn to increase income generation from lettings.

Other

• Working with volunteers to enable them to assist in the delivery of tasks as appropriate.

• Attend and contribute to team and staff meetings as required.

• Participate in ongoing training and development.

• Undertake other tasks as required to support the College.

• Evening and occasional out-of-hours work required (with time off in lieu).

Person specification:

Essential Skills & Experience

• Customer Service Excellence: Proven experience delivering high-quality customer care, ideally in a fundraising, or educational setting. Ability to handle enquiries and complaints with professionalism and empathy.
• CRM and Data Management: Strong working knowledge of CRM systems (we use Beacon) including data entry, segmentation, and reporting. Experience with data imports/exports and maintaining data accuracy.
• Event Coordination: Experience planning and delivering events, including logistics, venue liaison, catering, and AV coordination. Comfortable acting as Duty Manager and supporting evening lectures and events.
• Communication Skills: Excellent written and verbal communication skills, with the ability to engage supporters, respond to enquiries, and write engaging responses.
• Digital Literacy: Proficient in Microsoft Office Suite (Word, Excel, Outlook), Eventbrite, and online giving platforms. Comfortable using digital tools to manage bookings, communications, and supporter journeys.
• Organisational Skills: Highly organised with the ability to manage multiple tasks, prioritise effectively, and meet deadlines. Strong attention to detail.
• Team Collaboration: Experience working collaboratively across departments and with volunteers. Willingness to support colleagues and contribute to a positive team culture.

Desirable Skills & Experience

• Experience in a fundraising or engagement role within a charity, or educational organisation.
• Compliance & Data Protection: Understanding of GDPR, data protection, and Gift Aid regulations. Commitment to ethical and legal standards in supporter care and data handling.
• Familiarity with data segmentation.
• Experience promoting venue hire or income-generating activities.
• Knowledge of troubleshooting for events.
• Experience working with volunteers or managing volunteer tasks.

Personal Attributes

• Friendly, approachable, and professional manner.
• Enthusiastic about public engagement and supporter care.
• Flexible and adaptable, with a willingness to work occasional evenings.
• Proactive and solution-focused, with a commitment to continuous improvement.

Gresham College offers in return:

• 28 days holiday, plus 6 days closure over Christmas.
• The College participates in the University of London SAUL pension scheme (currently 16% employers’ contribution).

Equal Opportunities

Gresham College wholeheartedly supports the principles of equality, diversity and inclusion throughout the recruitment and employment of our employees and workers, as well as ensuring that it is afforded to all job applicants.

If this sounds like your next opportunity, apply today with your CV and a covering letter.