People team administrator jobs in south kensington, greater london

Community & School Engagement Partner

Class 13 CIO

Brixton, Greater London (On-site) 3.61 miles

£40,000 - £42,000 per year

Part-time (Term-time only role with a 9-day fortnight, giving you every other Friday off.)

Contract (11 months )

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Job description

Class 13 is a Lambeth-based education charity committed to putting equity and relationships at the heart of education.

We imagine a world where every young person feels seen, valued, and safe in school. Our work focuses on transforming school environments by rooting out systemic inequities and building more inclusive and equitable environments for children, educators, families, and communities.

We don’t offer quick fixes. We work alongside school communities to create lasting, systemic change. Our four key principles guide everything we do:

Affirming the full humanity of every individual.
Nurturing critical thinking
Building community
Encouraging democratic engagement

About this role

This is a joint role delivered by Class 13 as part of two interconnected programmes in Lambeth. One is a long-term embedded pilot working deeply with two local schools to reimagine school culture from the inside out. The other is part of a borough-wide initiative commissioned by SEL ICB and supported by Black Thrive to improve emotional wellbeing for Black and mixed heritage children.

Both strands aim to create more human, equitable school environments—and we are seeking someone committed to walking alongside families, schools, and systems to help make this happen.

While the role is relational at its core, it also involves managing light but essential administrative and reporting tasks particularly during key programme milestones. This includes maintaining accurate records, preparing summaries of engagement sessions, and handling transcripts to ensure learning is captured and shared.

Role Summary

We are seeking a deeply reflective and relational School & Community Engagement Partner who isn’t afraid to ask bold questions or sit with uncomfortable truths.

This role isn’t about quick fixes or ticking engagement boxes—it’s about nurturing trust, challenging old habits, and reimagining what school can be. You’ll be at the heart of a long-term transformation project, working deeply with two Lambeth schools while also contributing to a broader borough-wide initiative that invites families, staff, and communities to imagine something better—together.

At its core, this work is about shifting power. About listening with care, convening with purpose, and walking alongside parents, carers, teachers, and school leaders as they navigate what change can look like when it’s built on affirmation, curiosity, and collective responsibility.

You’ll help strengthen the connection between schools and families through sustained relationships, collective inquiry, and shared action. Some of your work will be intensive and embedded, walking alongside schools to shift culture from the inside out. Other aspects will stretch wider gathering insight, surfacing patterns, and shaping ideas that ripple beyond a single setting.

This is not a traditional outreach role. It’s connective tissue—bridging classrooms, communities, and change. You’ll be a steady presence: listening, facilitating, building trust, and helping schools reflect not just on what they do, but why.

The School & Community Engagement Partner will report to the Head of Programmes and the primary lead work closely with school leadership, teachers, and local organisations to transform parent-school relationships.

Main Responsibilities

1. Deepen relationships and build community

Build consistent, trust-based relationships with parents, carers, staff, and wider community members, particularly those who have been historically marginalised by school systems
Be a visible and approachable presence at parents’ evenings, community events, school gates, and day-to-day school life
Support families to move from being consulted to being co-creators ensuring their insight shapes decisions, practice, and school culture
Foster connections not just between families and schools, but across families themselves, creating the conditions for mutual support and collective action

2. Walk alongside schools as they shift culture

Work closely with staff across both pilot schools supporting reflection, relationship-building, and democratic practice
Collaborate with school leaders, governors, and the wider Class 13 team to surface insight, challenge deficit thinking, and support community-led transformation
Contribute to family-led policy change projects, helping create space for shared decision-making and power-sharing in schools
Support the rhythm and routines of the embedded pilot showing up consistently in school life, from attending assemblies to noticing small shifts in culture
Lead structured interviews with teachers participating in the programme, creating a relational space to gather reflective insights using agreed guides.

3. Facilitate wider listening and engagement

Deliver structured engagement sessions in local schools as part of the SEL ICB programme, using the Appreciative Inquiry model (training provided)
Work with staff and parents to map what currently exists, identify challenges and possibilities, and co-develop practical, community-rooted solutions
“Reflect on what you’re hearing and noticing, and share learning that can support change—locally and across the wider network.

4. Learn, reflect, and grow

Participate fully in Class 13’s foundational learning programme (4 full-day sessions)
Engage in self-directed learning as part of the ICB programme
Contribute to monitoring, reflection, and participatory evaluation of both the embedded pilot and the wider borough programme
Maintain accurate records of meetings, interviews, and engagement sessions, including producing clear summaries and contributing to project documentation.
Join monthly peer forums and learning spaces across the borough to share insight, deepen practice, and support collective learning.

Skills & Experience

Essential

A background in community engagement, education, youth work or organising—particularly with parents, carers, or families
Strong facilitation and communication skills, with the ability to hold space for difficult conversations with care and clarity
Deep listening skills and the ability to build relationships across difference, especially in school or public sector contexts
Experience supporting individuals or groups to move from consultation to co-creation, shaping outcomes together
Confidence navigating school spaces (including SLT, teachers, governors, parents, and young people)
Strong organisational skills and comfort managing multiple priorities across different sites
A deep commitment to equity and justice, and a willingness to reflect on your own practice
Ability to manage and organise documentation, transcripts, and basic reporting to meet programme and funder requirements.
Experience in conducting structured interviews or qualitative research in education, youth, or community contexts.

Desirable

Experience working in, or alongside, schools or youth-facing institutions
Professional training or qualifications such as teaching, social work, youth work, counselling, or therapeutic practice
Familiarity with participatory or dialogic approaches like Appreciative Inquiry, community organising, or restorative practice
Knowledge of how power, race, class, and other intersecting forces shape families’ experiences of school
Multilingualism or strong cultural understanding of Lambeth’s diverse communities

Class 13’s Commitment to Equity

Class 13 is committed to creating an inclusive and diverse workplace. We actively encourage applications from individuals of all backgrounds.

We recognise the value of lived experience, If you meet most of the criteria but are unsure if you're the right fit, we still encourage you to apply.

We are happy to discuss and provide reasonable adjustments throughout the recruitment process to ensure accessibility.

How to Apply

To apply, please submit:

Your CV
A cover letter outlining your experience and suitability for the role
A response to the following question (maximum 300 words):

Reflect on a time when a relationship, professional or personal shifted your perspective on an issue. What did you learn from that experience?
We’re asking this to understand how you approach relationships, reflection, and learning—core elements of our work at Class 13.

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Class 13 CIO View profile

Registered Charity

1 - 5

Class 13 empowers educators to transform practices, foster equity, and inspire students through innovative, action-based teacher training

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Posted on: 13 August 2025

Closing date: 27 August 2025 at 10:30

Tags: Policy, Training / Learning, Project Management, Advocacy, Teaching, Education, Engagement / Outreach, Health / Medical, Monitoring and Evaluation, Research, Safeguarding, Students / School, Wellbeing, Youth / Children, Events / Activities, Social / Support Work

The client requests no contact from agencies or media sales.

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Therapies Assessor and Service Manager

2wish

Remote

Starting salary of £32,000 per annum

Full-time

Permanent

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Job description

Job title: Therapies Assessor and Service Manager

Reports to: Head of Bereavement Services

Location: Dependent on location, flexible - Some home working with regular travel to areas of service delivery, and regular travel to 2wish Head Office in South Wales.

Qualifications:

Hold a level 5 (or higher) diploma qualification in Therapeutic Counselling
Hold a degree in relevant field, or demonstrate equivalent experience or a vocational qualification

Objective:

2wish exists to provide support to anyone affected by the sudden and unexpected death of a child or young person aged 25 and under.

Aims:

Ensure every Emergency Department and Critical Care unit has a suitable bereavement suite
Ensure that bereavement boxes are available at each of these hospitals
Ensure that immediate bereavement support is available for all affected by the sudden death of a child or young person
Provide a professional counselling service and other therapies for those affected by the sudden death of a child or young person
Provide support to individuals who witness the sudden death of a child or young person
Provide support and training to professionals from any sector who may be affected by the sudden death of a child or young person
To advocate and campaign on behalf of suddenly bereaved families

2wish Cymru and 2wish:

2wish has been established since 2012 and has since grown from strength to strength. During this time, we have worked tirelessly to embed our service and ensure that the offer of support is made at the point of death.

We offer an immediate, consistent, high-quality and compassionate service to all individuals affected by the sudden and unexpected death of a child or young person aged 25 and under. We work in partnership with professionals who refer into the charity on behalf of families, so they don’t have to trawl through the internet for an organisation who may, or may not, be able to support. We provide immediate, and ongoing, support and are here for as long as our families need us.

We were founded as a Welsh organisation providing immediate casework support, as well as ongoing aftercare services including counselling, alternative therapies, play therapy, support groups, support events and a respite cottage. In January 2024, we expanded into ‘phase one’ England, namely Cheshire, Shropshire, Herefordshire, Worcestershire, Gloucestershire and Somerset. And in July 2025 we will expand into ‘phase two’ England, namely Merseyside, Devon and Cornwall, Wiltshire, Dorset, Hampshire and the Isle of Wight.

Context of role:

The Therapies Assessor and Service Manager will lead the development, coordination, and delivery of our support service for families, professionals and individuals affected by sudden bereavement. Working closely with the Immediate Support and Debrief Manager who is responsible for leading the immediate support and debrief service, you will be responsible for ensuring that our ongoing services are trauma-informed, consistent and delivered to a high standard supporting the complex and individual needs of those who have experienced profound loss.

This role will oversee the existing ongoing support service delivered across Wales and the expansion phases across England and will contine to grow the team as the charity expands. Services include counselling, complementary therapy, play therapy, support events, coffee mornings, wellbeing walks, online events and our beautiful respite house, Ty Uchaf. You will manage a team of nine individuals who are a mixture of full and part time roles. This is a unique and hugely rewarding opportunity to make a significant impact in the lives of suddenly bereaved individuals across our communities.

You will work closely with the Therapies Assessor and Service Manager and Children and Young People Service Manager to provide a holistic, joined up service to all who access our service.

Main duties:

To manage the bereavement service including the operational delivery of our therapeutic service and ongoing support, ensuring the service is delivered consistently, responsively and to a high standard
Monitor and maintain high-quality therapeutic support in line with ethical frameworks (e.g., BACP/UKCP/BAPT).
Ensure client records, risk assessments, and service monitoring forms are accurate and stored securely.
Manage referrals, assessments, allocation of clients, and waiting lists efficiently.
To develop and oversee ongoing support services including coffee mornings, support events, our respite house and online support events, in line with budget and service delivery expectation
To work closely with the Head of Bereavement Services to ensure delivery and growth of services
To oversee the awareness raising efforts with our secondary referral partners across Wales and the two phases of England
To oversee the service and monitoring tools and ensure we are actively gathering feedback and monitoring appropriately

Management:

To lead, motivate and line manage the ongoing support team responsible for delivering our ongoing support service
Manage a growing team, organise regular team meetings and set realistic but challenging objectives to further the work of the charity
To carry our monthly supervisions and bi-annual appraisals with the Counselling and Support Outreach Coordinators and Support Coordinator
To carry out bi-monthly case reviews with the Immediate Support team
To produce weekly, monthly and quarterly reports to evidence activity and impact
To develop and oversee a training programme for the team including mandatory and varied subject matter

General:

To be responsible for organising own work agenda, time management and administration
To show respect and sensitivity for the cultural and religious beliefs of families
To undertake learning opportunities and seek them out for the team
To adhere to all company policies and procedures including Safeguarding, Confidentiality, Health and Safety and Lone Working; and to be proactive in implementing new safe working practices as appropriate
To attend weekend and evening community events in support of the charity as necessary
Participate as and when required in team meetings and one-to-one meetings, and undertake, as appropriate, courses/training/other developmental activities, which is relevant to the role
Contribute on the social media platforms maintained by 2wish

It is the nature of the work that tasks and responsibilities are in may circumstances unpredictable and varied. All employees are therefore expected to work in a flexible way and tasks, which are not specifically covered in their job description may have to be undertaken.

You will be subject to performance review, which will incorporate a review of the above duties and performance over the period.

This role is subject to a DBS check.

Salary: Starting salary of £32,000 per annum, with the opportunity for an increase through the annual appraisal structure.

Contract type: Permanent

Hours: Normal office hours are 9am - 5pm, Monday to Friday, although alternative hours may be worked with line manager agreement. Work outside office hours may sometimes be necessary and will be compensated for by time off in lieu.

Annual leave: 28 days plus bank holidays. Annual leave steadily increases after five years of service. Annual leave and statutory holidays are calculated on a pro rata basis where applicable.

Pension: 2wish operate a contributory pension scheme. 2wish will auto-enrol you into the scheme in accordance with it's auto-enrolment obligations. Full details of the scheme will be provided to you once you are enrolled, including the minimum level of contributions that you will be required to make during your membership (current contributions - employer 3% and employee 5%).

Mileage: A fixed rate allowance is payable for agreed mileage undertaken on 2wish business in a private vehicle, over and above your usual journey to your workplace/s.

Location: Dependent on location, flexible - Some home working with regular travel to areas of service delivery, and regular travel to 2wish Head Office in South Wales.

Additional benefits for our employees:

An 'Employee Assistance Programme,' including wellbeing support
Free parking on 2wish premises
Free branded 2wish clothing
An extra annual leave day on your birthday
Incremental increase in holiday entitlement based on length of service
Paid sick leave
Discounts for personal purchases on 2wish Merchandise
Discounted tickets to UK 2wish events for staff and family
Extra holiday entitlement when taking part in 2wish overseas events
Company mobile phone for performance of duties
Tools/equipment required for the performance of duties
Reimbursement of work expenses
Bright Exchange employee discounts
Auto-enrolment into company contributory pension scheme after 3 months service

How to apply:

Please return a CV and covering letter, or a CV and two-minute video, by email.

Closing date: 22nd August 2025.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as soon as possible. Only those shortlisted will be contacted for an interview. Interviews may take place prior to the advertised closing date.

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