People team administrator jobs

Background to the role

Job description

Job Purpose

The weekend Home & Settle Project Officer is responsible for responding to referrals received over the weekend from both Royal London Hospital & Homerton Healthcare NHS Foundation Trust. You will work with the manager on Friday to deliver services and plan visits on the weekend for you to attend.

The service supports people returning after a stay in hospital, helping them to settle back at home, regain confidence and support with some practical tasks, e.g. shopping/cleaning.  You will manage referrals, carry out assessments, and in liaison with the manager, allocate service users to Discharge and Settle Worker caseloads. You will provide direct frontline support and co-ordinate visits to the service users’ home in preparation for their return home. You will work collaboratively to lead and manage the weekend service to support the smooth transition from hospital to home for service users.  The service is time limited, up to 4 or 6 weeks, to adjust, build confidence, and settle back in their homes.

Key Tasks

• Act as the first point of contact for all referrals over the weekend across both hospitals.
• Meet with patients in the community and/or hospital and carrying out assessments and risk assessments.
• Enter referrals on to AUKEL’s case management system (currently Charity Log) in accordance with GDPR guidelines.
• Allocate referrals to Discharge and Settle workers (in the week) using tech available (currently the Call Round App), training will be available.
• Collect feedback from service users and upload to case management system.
• Prepare and keep stock of AUKEL Welcome Packs and service leaflets.
• Deputise for the manger at discharge planning and other meetings as required.
• Support hospitals to improve the patient’s experience of the discharge process.
• Monitor the case loads of each of the Discharge and Settle workers (DSW) to ensure they are evenly and fairly balanced.
• Work collaboratively with other agencies providing support services.
• Work with people with a range of needs, dealing with issues ranging from social isolation and keeping people engaged in their community, to preventing unnecessary readmission to hospital.
• Plan and develop person centred interventions to provide short term support for people after hospital discharge.
• Deliver the front-line support services over the weekend
• Provide occasional cover for the A/L of other Project Officers
• Work with people with a range of needs, dealing with issues ranging from social isolation and keeping people engaged in their community, to preventing unnecessary admission to hospital.
• Supervise, support and develop DSWs and volunteers in your service.
• Liaise with the handyperson service about referrals and jobs for service users.
• Ensure DSW are resourced to sign post service users to other services when the home and settle service intervention ends.
• Arranging access visits to service user’s homes.

Administration

• ·Keep AUKEL’s case management system up to date, input all data, and ensure all referrals, interventions, time spent with service users are recorded.
• Allocate referrals to DSW using tech available (currently - Charity Log ‘Call Round’ App).
• Ensure wards have good supply of service leaflets and referral forms.
• Ensure data collected meets the requirements of the service’s contract monitoring and key performance indicators.
• Ensure customer feedback questionnaires are sent at the end of each intervention and record returns.
• Ensure admin tasks relating to service users, Discharge and Settle workers or general admin is carried out in a timely and efficient manner. 
• Provide cover as needed, i.e. annual leave and sickness, for the services you manage, and other hospital settle services provided by AUKEL
• Carry out monitoring of the service ensuring it meets the contractual requirements of commissioners.

Quality

• Be familiar with and to implement AUKEL policies and procedures.
• Ensure the service is delivered in accordance with Care Quality Commission fundamental standards.
• Ensure integration with other AUKEL projects, and service users are referred and/or sign-posted to appropriate support services available to them. 
• Respond to safeguarding or other concerns and make appropriate reports and management action

Liaison

• Represent AUKEL and participate in appropriate external meetings and events to remain aware of local, regional and national issues affecting quality and compliance affecting care and home support services.
• Work in collaboration with hospital colleagues including discharge teams, A&E, ward staff, community teams to support the successful discharge of people and reduce readmission.
• Liaise with other AUKEL home and settle services across London and work collaboratively to maintain effective services, including sharing staff where appropriate.
• Work closely with the AUKEL handyperson service to meet contractual obligations where a handyperson service is provided as part of the service.
• Liaise with contractors to arrange deliveries and works to service user’s homes.

 General

• Meet regularly with your line manager for support, supervision and appraisal.
• Attend team and staff meetings, (and other meetings) as required.
• Undertake any other duties within the competence of the post holder as may be required from time to time for the continued smooth running of AUKEL.
• Undertake any training required to fulfil the post.
• Carry out the duties of the post in accordance with AUKEL’s policies and procedures including: Equal Opportunities, Health & Safety, Confidentiality, Complaints, GDPR, Safeguarding Vulnerable Adults.
• Work within AUKEL’s expectations of professional boundaries and confidentiality.

 Functional Links

• The Home and Settle Project Officer is supervised directly by the Home and Settle Manager.
• Close working is required with AUKEL Finance Team, Information, Advice, Advocacy & Befriending Services, AUKEL Community services directorate, and other home and settle services across East London.

Person Specification

Research shows that while middle class white men tend to apply for job when they meet around 60% of the criteria, women, people from the global majority, and people from other marginalised groups that encounter systematic discrimination tend to apply only when they meet all criteria. So, if you think you have what it takes, but don’t meet every single aspect of the job description, please still apply!

Experience

Essential

• Minimum of 2 years’ experience of working within a health or care setting.
• Experience of using IT systems to record work done.
• Experience of supporting colleagues (this could be in a non- managerial position)

Desirable

• Experience of working within a hospital setting
• Experience of managing and developing staff.
• Experience of working with older people
• Experience of conducting assessments and risk assessments.

Knowledge & Understanding

Essential

• Understanding of the impact of discrimination and disadvantage on the lives of people and ability to work in a trauma-informed manner. 
• Understanding of the needs of patients who may lack family or other support.
• Understanding of the needs of lone workers whilst working in the community.
• Understanding and commitment to safeguarding and promoting the welfare of vulnerable adults and their carers. 
• Understand of and commitment to equity, diversity, inclusion and dignity.

Desirable

• Knowledge of CQC fundamental standards
• Understanding of NHS hospital discharge procedures

Skills/Attributes

Essential

• Excellent interpersonal skills
• Excellent verbal and written communication
• Intermediate IT skills
• Excellent planning and organisational skills
• Ability to work calmly under pressure.

Additional Requirements

• This post is subject to the relevant check through the Disclosure & Barring Service (DBS)
• The role is required travel across East London
• Flexibility in working hours to meet organisational needs.

Additional Information

• This job description is not intended to be exhaustive, but rather to clearly define the fundamental purpose, responsibilities and deliverables for the role.
• In addition to the contents of this role description, employees are expected to undertake any and all other reasonable and related tasks allocated by line management.

Location: London
Salary: £32,000 per annum (FTE)
Hours: 3 days/week in White City, flexibility for 2 day remote working depending on the needs of the organisation
Contract Type: Fixed Term Contract
 
Would you like to…
 
Play a vital behind-the-scenes role in supporting a community-led movement in West London?
Keep people, plans and projects organised and moving forward?
Be part of a small, passionate team committed to inclusion, wellbeing and connection?
 
If so, this role could be the perfect fit.
 
About the Role
 
Our client is a resident-led partnership based in Wormholt and White City, working to create a connected, inclusive and thriving community. They deliver community events, support young people, and promote health and wellbeing – always with local voices at the heart of what they do.
 
As Project Officer, you’ll be the organisational anchor for the team – keeping things running smoothly through excellent admin, communication, and project support. From booking meetings and updating our socials to supporting events and managing the inbox, your work will be varied, fast-paced and impactful.
 
You’ll work closely with the Project Manager and other delivery staff to support the success of their  programmes and ensure residents feel welcome, informed and heard.
 
What You’ll Be Doing

• Providing day-to-day admin support to the team, including scheduling, note-taking, supplies, and logistics
• Supporting the smooth running of monthly resident-led Board meetings (including preparing papers and recording minutes)
• Maintaining their online presence and social media channels with engaging, up-to-date content
• Being the first point of contact for enquiries, offering a warm, responsive service
• Assisting with identifying funding opportunities and supporting bid submissions
• Attending community events as an accessible, welcoming representative of their organisation
• Supporting project delivery, event planning and project monitoring as needed

 
They’re Looking For

• At least two years’ experience in administration and/or office coordination
• Confident IT user (MS Office, email, social media platforms, web editing)
• Great written and verbal communicator with a friendly, professional manner
• Excellent attention to detail and a love of organisation
• Creative with social media and confident managing online content
• A positive, proactive team player with a passion for inclusion and community

 
Experience in community engagement, event support, or bid writing is a bonus. Knowledge of Wormholt and White City is also desirable but not essential.
 
Why Work With Them?

• Real impact – Your work helps real people in a local community
• Supportive culture – Join a small team with a big heart
• Flexible working – A healthy balance of on-site and remote work
• Learning opportunities – Gain hands-on experience across a variety of community projects

 
Ready to Apply? If you’re organised, creative and passionate about local communities, they’d love to hear from you.
 
Join a Purpose-Led Team – Make a Real Difference as Their Project Officer!
 
REF-222794

Mind in Enfield and Barnet is a fast-growing charity in North London providing much needed therapy, wellbeing support and advocacy services to people with mental health problems. 

This is an exciting new role for an experienced mental health professional who has experience of providing support to and working with clients with mild, moderate and severe mental health issues. You will provide Client Support for all services, including effective, in depth triage of clients, identification of client risk including escalation and support to clients. The successful candidate will provide support to all services, including building up and developing a bank of volunteers and (volunteer coordination) including general administrative support, as well as changes in service delivery. 

Client Support duties include:

• Support client enquiries by using in depth mental health skills to triage effectively
• Ensure appropriate and timely responses and assistance to clients by drawing on mental health training and experience.
• To use social prescription methodology, mental health experience and mental health triaging experience to most effectively signpost and refer (internally or externally) clients, on the phone and possibly via walk in (should we move to that type of provision)
• To liaise, (on behalf of clients), with services and service managers where clients get in touch for enquiries, changes or updates.
• Contribute to the development of a safe welcoming environment
• Provide support for clients when they may be experiencing emotional distress.

Service support duties include:

• Working with the Therapy Services Co-ordinator to provide service support, liaising with relevant staff where there are changes to client appointments or staff rotas and keeping rotas up to date
• Utilising and updating the client database/s for client enquiries, client information and changes to services
• Working with service managers to ensure homogeny of client referral information and processes
• Supporting clients and services by keeping an up to date understanding and log of internal services

Volunteer Co-ordination duties include:

• Building up and developing a bank of volunteers for services in order to develop new service models to expand our capacity to reach more people
• Recruiting and inducting new volunteers and working with / liaising with service managers to ensure they are matched with the right opportunities

Please see the attached job description, which includes all duties and skills required.

This is a part-time position, 21 hours per week covering the service between 9-5 Monday to Wednesday. 

£27,000 FTE / Actual salary based on 21 hours per week £16,200 per year. 

The role is based at Enfield Mind office at 275 Fore Street, N9 0PD.

‘Communication is one of the most important things, and I feel the ESU has set us up for life.’ Schools’ Mace 2024 participant  

 Oracy gives young people the skills and confidence to shape their lives and to build a more connected and cooperative world   

Both nationally and internationally, public discussion and political debate are increasingly polarised and divided. Social media, fake news and new technologies such as AI can create echo chambers, where claims pass unchallenged, and different views are hard to find. The English-Speaking Union shows that there is a more constructive and collaborative path.  The ESU was founded in 1918 to build greater understanding and friendships between people and nations. We are an educational charity with international reach, with an ESU in over 50 countries. Today our work is focussed on training young people in oracy – speaking and listening skills, in critical thinking and self-expression - to build skilful communicators and engaged citizens and leaders.  

The English-Speaking Union and our work is more important now than ever.  

Overview of the Team  

The Corporate Services team provides essential strategic and operational support across the organisation. Our governance function oversees compliance, risk management, and performance frameworks. The finance team manages budgets, financial planning, and reporting. All of this contributes to effective decision making. We are also responsible for looking after our properties, which includes maintaining oversight of two commercial leases, and maintaining Dartmouth House which is a grade II* listed events venue and our Head Office in Mayfair.

 Purpose of this role  

The Senior Governance Officer will provide high quality support to the Board of Trustees and its sub-Committees, and the Chief Operating Officer. This role will work closely with the Executive Assistant to the Director General. 

This role is ideal for someone who enjoys being at the heart of an organisation’s operations—helping to keep the corporate services running smoothly, so that our Education and Supporter teams can focus on delivering impact through our programmes. 

Responsibilities and Expectations  

• Provide governance support including the preparation and timely circulation of agendas, papers, minutes and action logs for Board and Committee meetings. 
• Monitor and report on progress against Board and Committee actions, ensuring timely follow-up and delivery. 
• Ensure the charity complies with statutory, regulatory and sector best practice, including maintenance of key registers including the risk register, gift & hospitality register, declarations of interest, and compliance trackers. 
• Maintain the organisation’s contract register, tracking review dates and supporting internal contract reviews and renewals. 
• Provide high-quality administrative and organisational support to the Chief Operating Officer, helping to ensure smooth day-to-day operations. 
• Assist with the planning and delivery of the annual external audit, working with colleagues and auditors to meet key deadlines. 
• Support the delivery of the annual Board effectiveness review, gathering feedback and helping to implement improvements. 
• Facilitate due diligence checks as needed, liaising with legal advisors to ensure accuracy and compliance. 
• Deliver one-off projects and provide flexible support across the Corporate Services team as required. 

Skills and Experience  

• A good understanding of Charities Act and Charity Governance Code. 
• A track record of providing secretariat support, including minute taking. 
• Excellent administrative skills, highly organised with very good attention to detail. 
• A tactful and conscientious individual who can navigate through complex situations 
• Understands the importance of maintaining confidentiality
• Strong written and oral communication skills. 
• A motivated self-starter who can quickly translate issues into solutions. 
• A team player who can quickly build trusted relationships at all levels. 
• Strong communication and interpersonal skills. 
• Can confidently and professionally challenge and hold people to account. 
• The ability to manage several projects simultaneously whilst working at a high standard.
• Excellent IT skills including Microsoft Office. 

• 28 Days Annul leave plus bank holidays
• Enhanced pension
• Cycle to work scheme
• Group life cover
• Employee Assistance
• Virtual GP
• Season Ticket Loan

We're pushing for better, right here, right now. Every one of us has a crucial role to play as both drivers and enablers of change.

Parkinson’s UK is the UK’s leading charity for people with Parkinson’s. We're a growing organisation with 605 employees, 4000 volunteers and a projected income of £50m+. Our proud history dates back nearly 60 years, but now we’re on a mission to be fit for the future, ensuring we have the infrastructure, culture, and operating model to drive even more impact for people with Parkinson’s, both now and in the future. 

The Operations team plays a key role in driving that mission. Over the coming years we’ll be modernising our systems and processes to ensure they’re fit for now, as well as in the future. Much of this work is already underway, and we’re now ready to start our exciting new chapter.

We’ve been working to get ourselves in the best shape to deliver that progress over the next few years, and we’re now looking for ambitious, driven, and purpose-led people to join our team of ‘relentless doers’. To hear more about these exciting new changes and how you can play your part in our story, click on the Apply button to hear from Ben Clarkson, Chief Finance and Operating Officer.

About the role 

We are looking for a Senior Business Support Officer to support the Chief Finance and Operating Officer in the overall management of the function. You’ll have ownership of regular Operations Leadership Team (OLT) meetings and support our leaders in reporting to OLT, the Senior Leadership and Executive Teams, and Trustees.

A key part of the role will be support for effective and efficient governance, working closely with colleagues across Operations to optimise and support.

What you'll do

• Support the CFOO in the overall management of the Operations directorate, including administrative support for the CFOO.

• Understanding the business calendar, reporting and meeting structures and developing and maintaining excellent systems to ensure the Operations team meet and support all organisational deadlines.

• Develop and maintain knowledge of the charity including strategy, key projects, initiatives, clients and stakeholders.

• Support the CFOO in the preparation of formal papers for SLT and ELT meetings, and for trustee board and subcommittee meetings.

• Overseeing the collection and reporting of departmental performance indicators.

What you'll bring

The ideal candidate will have a proactive approach and a desire to learn new things, who finds the challenge of transformation exciting. We’re on a mission to be fit for the future, and this role will work across the entire Operations team to ensure we remain on track. 

• Experience of providing senior stakeholder support to an excellent standard

• Proven experience of liaising at a senior level, working across teams

• A track record of writing documents for senior stakeholders in various formats. Experience of taking formal minutes is desirable 

• Proactive approach, with the ability to prioritise own workload with minimal supervision, with a team approach 

• Ability to provide timely and accurate briefings to senior leaders to maximise their efficiency

If this opportunity sounds like you, we’d love to hear from you! 

To apply, please submit a CV and a supporting statement that demonstrates how you meet the essential criteria (marked with an 'A') in the 'what you'll bring' section of the job description.

The in person/office attendance expectation for this role will be a minimum of 2-3 days per week.

Interviews for this role will be held on Friday 25 July 

Anyone can get Parkinson’s. It’s vital that the people who work for Parkinson’s UK are representative of our diverse community. We actively encourage people from all sections of the community to apply, regardless of race, ethnicity, gender identity, age, disability, sexual orientation, or religion.

Location: Home based

Contract: Fixed term until 31 March 2026 – Full time 35hrs per week

Salary: £27,250 gross per annum

Closing Date: 21 July 2025

Assessment Day: 5 August 2025

Are you looking for a new opportunity?

The Marine Society & Sea Cadets (MSSC) is a vibrant and growing charity delivering life changing nautical adventure for young people through the Sea Cadets to give them the best possible head start in life. We also provide personal and professional development opportunities for seafarers with the Marine Society. Working with our staff, cadets, and volunteers, we have built a vision and five-year strategy to take us forward and further improve the astounding contribution already made through our work to the lives of thousands of young people and seafarers, while fully supporting our volunteers who are vital to our success.

We are currently looking for a Growth and Development Worker based in England to join our team. This is an externally funded post which will be focused on opening new provision and supporting existing provision in order to reduce waiting lists within specific funding areas. This is a very varied and rewarding role that requires someone who is self-motivated, organised, creative, tenacious, positive, IT competent and with a real interest in people. You need to be able to coach, empower and inspire our volunteers and cadets, both in person and remotely, to grow the Sea Cadets.

Responsibilities

• Delivering a variety of training sessions on, for example, recruitment of cadets and volunteers
• Developing new growth and recruitment tools and ideas
• Promoting flexible volunteering and the volunteer strategy
• Assisting with running our social media accounts
• Working with and empowering our volunteers to develop plans for growth
• Planning and setting up Juniors Sections in new and existing locations/units
• Delivering assemblies in schools
• Forming part of various working groups with colleagues to develop the tools, resources and processes needed to increase the positive impact of the Growth and Development team.
• Supporting the delivery of funded outreach projects

Requirements

• Previous experience of working with volunteers
• Experience delivering on multiple project plans simultaneously
• Ability to build and maintain excellent relationships with a variety of stakeholders remotely and face-to-face
• Experience delivering workshops and/or training
• Self-motivated and able to manage your time and workload effectively
• Flexible and enthusiastic
• Able to work as a team player with creative ideas and solutions who will empower our volunteers to make a difference to the lives of even more young people across the UK

For further information, please download the attached Recruitment Pack.

Benefits

• Flexible Working hours and a hybrid culture
• Cycle to work scheme and Season Ticket Loan
• 25 days annual leave plus bank holidays
• Life assurance (4x salary) for those that join the pension
• Private medical insurance
• Pension (employer contribution up to 10%)
• Wellbeing portal and EAP with 121 counselling
• Employee development: We are investing in our employees' development and have an annual calendar of learning and development opportunities, designed to support employees to develop into their roles and stretch them to achieve their full potential.
• National staff conference: All employees come together once a year to reflect on the past year and celebrate success at our offsite staff conference. This is a great opportunity to listen to employees' views, and for employees to network, share information and socialise.

If you are interested in this Growth and Development vacancy, please apply now!

Additional Information

MSSC positively encourages applications from suitably qualified and eligible candidates from all backgrounds. Equity, diversity, and inclusion really matters to us, so we can best serve our beneficiaries from every community. We work to ensure a fair and consistent recruitment process and aim to be a charity where diversity of experience, identity and skills are valued and welcomed. MSSC is an equal opportunities employer.

We recognise our responsibilities to safeguard and protect the young people and vulnerable adults with whom we work. We do all we can to promote their health, safety and wellbeing, and we expect our staff to share this commitment and work in line with safeguarding policy, the MSSC’s values and ethos of inclusivity. We adhere to safer recruitment practices and therefore employment is subject to detailed pre-employment checks for successful candidates, including references and criminal disclosure checks and the completion of a disclosure questionnaire.

All successful applicants are required to attend safeguarding training and undergo a criminal record check.

Mind in Enfield and Barnet is a fast-growing charity in North London providing much needed therapy, wellbeing support and advocacy services to people with mental health problems. 

An exciting opportunity for an experienced Health & Wellbeing Practitioner to work with a new partnership of Unified Community Assistance Network Enfield. UCAN Enfield is a consortium led by Age UK Enfield, with delivery partners from One to One, Mind in Enfield and Barnet, Wellbeing Connect, Bread n Butter, Cooking Champions and Middlesex Association for Blind.

We offer a range of services and activities to promote health and wellbeing and independence to residents aged 18+ who may be affected by sensory loss, autism, mental health conditions, long-term health conditions, and people whose voices are seldom heard.

Our specialist programme has been designed to be inclusive for all, and includes healthy eating and nutrition, cookery workshops, exercise and wellbeing groups. We also deliver peer support groups and lead the Adult Autism Hub.

Duties will include:

• Working alongside UCAN Enfield partners to co-produce and support the delivery of a programme of health and wellbeing sessions in the community that meet a range of needs from general population to specific conditions
• Attending community activities to meet new potential referrals and engage with participants.
• Managing shared UCAN Enfield Email inbox on a rota basis and loading new referrals onto Charity Log.
• Using Charity Log (CRM) to access and manage referrals by triaging and determining their level of need 1,2,3* and allocating the appropriate support which may include referring to other UCAN Enfield partners or referring to other partners.
• To manage a case load of 25 new referrals per month.
• To work alongside UCAN partners to ensure that referral pathways are established and maintained with GP’s, Enfield community organisations, VCS, Social Care, Health Teams, pharmacies.

The successful candidate should have a minimum 2 years of relevant experience in social care, housing and VCS Services.

Please see the attached job descrition which includes all duties and skills required.

This is a full-time position, 35 hours per week covering the service between 9-5 Monday to Friday. Salary is £27300 per annum.

The role is based at Enfield Mind office at 275 Fore Street, N9 0PD. You may be asked to work from other locations, as and when required.

This Role is for a September start date.
We are Hestia. We make a difference.
At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Peer Support Worker to play a pivotal role in our Mental Health and Complex Needs Service in Brent.
Sounds great, what will I be doing?
The main purpose of the role is to provide excellent quality support and interventions to clients with mental health needs who require early intervention and prevention support . You will support clients throughout their time in service and empower them with the skills to cope independently. You will carry out support and interventions in line with organisational values and the ethos of recovery and co-production, as well as in line with policies and procedures
What do I need to bring with me?
You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do m
ention this on your application.
Here's what the team will be looking for
The ideal candidate will have demonstrable experience supporting individuals with mental health and/or dual diagnosis issues, with a strong understanding of a range of mental health conditions, safeguarding, and relevant legislation. They will be knowledgeable about recovery-focused approaches and local mental health services, and experienced in risk assessment, case management, and working dynamically under pressure. Strong communication skills are essential, including the ability to engage respectfully with service users, represent the organisation externally, and deliver presentations to commissioners and stakeholders. The candidate must be able to work independently and as part of a team, support the induction of peer staff and volunteers, and build effective partnerships with statutory and community organisations. They will also possess strong organisational, time management, and IT skills, with the ability to prioritise tasks and produce clear written communication. A commitment to promoting dignity, respect, and empowerment in all aspects of their work is essential.
Interview Steps
We keep our interview process simple, so you know exactly what to expect.
Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do!Face to face interview: Now you will have face to face interview with the hiring manager. Our interviews are value and competency based.Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles.
Our commitment to Equality, Diversity, and Inclusion
Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.
We are a disability confident employer
Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us.
Safeguarding Statement
Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.
Important Information for Candidates
If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed.
We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.

This is a new role within the Bereavement Support Service proactively engaging bereaved families with the support service, respond to bereavement support digital enquiries, working in a team to deliver and ensure anyone seeking advice and support on bereavement is given a high-quality service in a timely way.

The aim of this post is to provide consistent, high-quality emotional support via digital channels to bereaved families who seek support from the Lullaby Trust.

Main duties and responsibilities

1. Proactively engage bereaved families with the support service, respond to bereavement support digital enquiries, working in a team to deliver and ensure anyone seeking advice and support on bereavement is given a high-quality service in a timely way.

· Assist with the setting up of new digital channels to be used by the Lullaby Trust to answer and respond to bereaved families.

· To be the primary contact for the bereavement support digital services including WhatsApp, text, webchat and other social media channels.

· Proactively engage with bereaved families through social media and other online platforms.

· Ensure any safeguarding concerns are actioned in accordance with the organisations Safeguarding policy.

· Send materials to bereaved contacts, including bereavement packs and follow up emails and ensure all documents and databases are updated with each contact in line with the department guidelines, including Raiser’s Edge, Excel databases.

· Cover and answer the bereavement support helpline and online enquiries responding within the set guidelines and KPIs for the department.

· Ensure any messages on Bereavement Support Facebook Groups are monitored and advice is given via befrienders where appropriate.

· Attend face to face events for bereaved families including family days and memorial events when needed.

· Work with Income and Engagement Team around social media bereavement support content/posts.

2. Deliver and run live bereavement themed sessions on social media

· Run monthly live sessions on social media on bereavement topics/themes, responding to comments and messages during and after the sessions, ensuring anyone seeking ongoing support is responded to and referred to relevant services .

· Work with the Engagement Team to promote live session.

· Facilitate monthly remembrance sessions.

3. Ensure the bereavement support services are promoted to those bereaved and to professionals working with bereaved families

· Assist with the recruitment and facilitation of Bereaved Families’ Panel.

· Keep up to date with the bereavement support world including joining National Bereavement Alliance, Child Bereavement Network and research around grief and bereavement.

· Attend events as required to represent the Lullaby Trust’s bereavement support services.

4. Maintain accurate records throughout all services, complying with the organisation’s recording and reporting requirements

Maintain ongoing knowledge and training on the Lullaby Trust’s advice and the scientific knowledge behind this advice.

Collate statistics, as required on areas of work within the support services team.

Assist with the services’ evaluation and impact processes.

Provide other administrative support to the team as required.

Other:

Attend and participate with external supervision sessions, managerial supervision and team and organisational meetings.

This role is for a September start date.
We are Hestia. We make a difference.
At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Recovery Worker to play a pivotal role in our Mental Health and Complex Needs Service in Brent.
Sounds great, what will I be doing?
The main purpose of the role is to provide excellent quality support and interventions to clients with mental health needs who require early intervention and prevention support . You will support clients throughout their time in service and empower them with the skills to cope independently. You will carry out support and interventions in line with organisational values and the ethos of recovery and co-production, as well as in line with policies and procedures
What do I need to bring with me?
You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention t
his on your application.
Here's what the team will be looking for
The ideal candidate will have demonstrable experience supporting individuals with mental health and/or dual diagnosis issues, with a strong understanding of a range of mental health conditions, safeguarding, and relevant legislation. They will be knowledgeable about recovery-focused approaches and local mental health services, and experienced in risk assessment, case management, and working dynamically under pressure. Strong communication skills are essential, including the ability to engage respectfully with service users, represent the organisation externally, and deliver presentations to commissioners and stakeholders. The candidate must be able to work independently and as part of a team, support the induction of peer staff and volunteers, and build effective partnerships with statutory and community organisations. They will also possess strong organisational, time management, and IT skills, with the ability to prioritise tasks and produce clear written communication. A commitment to promoting dignity, respect, and empowerment in all aspects of their work is essential.
Interview Steps
We keep our interview process simple, so you know exactly what to expect.
Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do!Face to face interview: Now you will have face to face interview with the hiring manager. Our interviews are value and competency based.Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles.
Our commitment to Equality, Diversity, and Inclusion
Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.
We are a disability confident employer
Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us.
Safeguarding Statement
Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.
Important Information for Candidates
If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed.
We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.

Launched in 2024, Making Waves is our flagship one-to-one music-making programme designed for people at risk of offending or those leaving prison. Over 10 sessions, participants work with a professional producer in our private studio to create, record, and release their own music, building confidence and gaining new skills along the way. Alongside music-making, participants can also gain a King’s Trust qualification in Personal Development and Employability Skills, receive tailored mentoring from Trailblazers to support them into employment, and join our alumni programme for live performance opportunities, industry masterclasses, and ongoing support.

The Programme Coordinator is a new role within the Finding Rhythms team. Based on the success of the Making Waves programme over the last year, we now are in the process of expansion - with plans to increase delivery and engage more participants. The Programme Coordinator fulfills an essential role to support successful expansion of the programme whilst maintaining maximum impact for participants and partners.

To be successful in the role, you will be a highly motivated and proactive individual. You will support the day-to-day running of the programme on site, providing administrative support, and being the first point of contact for programme participants. You will have a person-centred approach, empathy and patience, alongside excellent attention to detail and an ability to think ahead. You will be passionate about music’s ability to transform lives.

KEY JOB RESPONSIBILITIES

REFERRALS AND ON-BOARDING
● Processing a high volume of referrals of participants onto the programme, in a time-effective manner, ensuring all essential information is gathered and recorded
● Communicating regularly with participants and referral partners on the status and timeframe of their place on the programme
● Responding to general enquiries about the programme and distributing relevant information
● Encouraging participants to attend including identifying issues and providing solutions
● Briefing participants in the lead up and throughout the duration of the programme
● Being the on site point of liaison for the programme

PROGRAMME COORDINATION
● Ensuring all relevant paperwork is completed and processed
● Updating the musician and Programme Manager with key information in the lead up to sessions and on the day
● Liaising with partnering organisation Trailblazers Mentors and participants to organise mentoring sessions on-site and online
● Ensuring the studio is clean, tidy, and correctly equipped
● Ensuring studio ‘rules’ are adhered to and sessions run smoothly, flagging any issues to the Programme Manager
● Supporting the Programme Manager with the alumni programme including the organisation of live performance events and industry masterclasses

OUTREACH AND COMMUNICATIONS
● Organising and attending outreach and taster sessions across multiple locations (some of which will take place in prisons)
● Being the main point of contact for participants and alumni, sending reminders and general information about upcoming events
● Supporting on organisation and coordination of Finding Rhythms events
● Taking photographs for social media, sharing ‘success stories’ and case studies

GENERAL
● Ad hoc tasks as required, as Finding Rhythms is a small organisation, flexibility is required in every role so we can help and support each other wherever necessary

We are looking to recruit a Community Engagement and Grants Coordinator to join our team based at our Midlands site. You will join us on a part-time, fixed-term contract until 31 December 2028. In return, you will receive a competitive salary of £18,000 per annum.

This is a Hybrid role.

The Royal Air Force Museum is a national museum, a Government non-departmental public body (NDPB) and a registered charity, with two sister sites at London and Midlands. Our purpose is to share the RAF story, past, present and future – using the stories of its people and our collections in order to engage, inform and inspire. Our Vision is to inspire everyone with the RAF story – the people who shape it and its place in our lives.

We have two public sites (London and Midlands) and a stored collection (Stafford). Our trading company and active fundraising supplement Grant in Aid which comes through the Ministry of Defence.

The Royal Air Force Museum is a Carbon Literate organisation and as such promotes Carbon Literacy.

Purpose of the Community Engagement and Grants Coordinator role:

As our Community Engagement and Grants Coordinator, you will work with the Community Engagement team to engage with local and regional groups, organisations and charities and coordinate our new Community Grants Programme. This includes administering and overseeing the grants programme and engaging stakeholders to participate in the grant assessment process. You will develop strong and effective relationships with local and regional Midlands community groups and assist the Community Engagement team with the delivery of the Inspiring Everyone: RAF Museum Midlands Development Programme onsite, offsite and online. You will inspire and support our local and regional communities, sharing the RAF Story with diverse 3 audiences and bringing new visitors to the Museum.

Key responsibilities of our Community Engagement and Grants Coordinator include:

• Build strong and effective local and regional relationships encouraging organisations and groups across different sectors to get involved with our community grants programme and explore ways to give and make a positive difference to the people they engage with
• Develop promotional campaigns and resources. Liaise with other departments within the Museum to promote the grants programme to a wider audience. Attend community events and meet with stakeholders to promote the grants programme
• Ensure administration and organisation of grant activities is developed and delivered to a high standard, on time and within budget
• Understand the different local and regional organisations and identify their needs and requirements
• Oversee communication with grant applicants including, receiving and acknowledging grant applications, undertaking due diligence for applicants, logging grant applications throughout the process, liaising with our Finance team to organise payments
• Proactively engage with local charities, community groups, and local residents in the Midlands, particularly those representing minority communities, ensuring they are wellconnected and engaged with the Museum
• Manage volunteers to support community activities
• Deliver programmed community engagement activity across the Midlands (predominantly Shropshire and the West Midlands) where the Museum can make a difference, cultivating meaningful partnerships
• Keep up to date with the understanding of developments within community engagement and EDI locally, regionally, and nationally, as well as be aware of the provision of other museums

What we are looking for in our Community Engagement and Grants Coordinator:

• Knowledge of / interest in engaging community groups with information, this could be via objects, art, history, stories, or any other way that will introduce new ideas and audiences to the Museum
• Lived experience or working knowledge of the Midlands, both rural and urba,n and the region’s diverse communities
• Experience of working with and managing volunteers
• Experience in project management and administration
• The ability to work, prioritise, and pay attention to detail within a busy, multi-task environment.
• The ability to collate, analyse, and interpret data
• Knowledge of current H&S regulation,s including Safeguarding
• Passionate about Equity, Diversity, and Inclusion
• Has a good working knowledge of Microsoft Office software
• Holds a current UK driving licence

Closing date for applications: 28 July 2025 at 10 am
Interviews will take place on 7 and 8 August 2025

If you think you have what it takes and want to be part of this exciting journey, please visit the jobs page on our website for further information. Join us in delivering our purpose and achieving our vision, ensuring that the Royal Air Force’s story continues to enrich and inspire current and future generations. We would love to hear from you.

We are Hestia. We make a difference.
At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Pool Worker to play a pivotal role in our Mental Health and Complex Needs Service in Brent.
Sounds great, what will I be doing?
The main purpose of the role is to provide excellent quality support and interventions to clients with mental health needs who require early intervention and prevention support . You will support clients throughout their time in service and empower them with the skills to cope independently. You will carry out support and interventions in line with organisational values and the ethos of recovery and co-production, as well as in line with policies and procedures
What do I need to bring with me?
You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application.
Here's what the team will be looking
for
The ideal candidate will have demonstrable experience supporting individuals with mental health and/or dual diagnosis issues, with a strong understanding of a range of mental health conditions, safeguarding, and relevant legislation. They will be knowledgeable about recovery-focused approaches and local mental health services, and experienced in risk assessment, case management, and working dynamically under pressure. Strong communication skills are essential, including the ability to engage respectfully with service users, represent the organisation externally, and deliver presentations to commissioners and stakeholders. The candidate must be able to work independently and as part of a team, support the induction of peer staff and volunteers, and build effective partnerships with statutory and community organisations. They will also possess strong organisational, time management, and IT skills, with the ability to prioritise tasks and produce clear written communication. A commitment to promoting dignity, respect, and empowerment in all aspects of their work is essential.
Interview Steps
We keep our interview process simple, so you know exactly what to expect.
Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do!Face to face interview: Now you will have face to face interview with the hiring manager. Our interviews are value and competency based.Don't be alarmed if there are other stages in the process, it's all part o
f the plan for some of our roles.
Our commitment to Equality, Diversity, and Inclusion
Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.
We are a disability confident employer
Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us.
Safeguarding Statement
Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.
Important Information for Candidates
If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed.
We reserve the right to close this job advert early should we receive a high volume of applications or
if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.

We have a fantastic opportunity for a Support Worker to join our team in our Residential Living Flat where we support eight adults with significant learning disabilities to live their best and most independent lives.

Essential Requirements for the Role:

•  Flexible approach to working hours to include evenings and weekends.
•  Ability to manage and administer medication.
•  Willingness to support with personal care when necessary.
•  A car driver and able to take residents to off-site activities driving the service’s VW Caddy.
• Willingness to provide emergency cover in the event of a colleague’s unplanned absence.

About Us:

The Stable Family Home Trust is a values-led organisation where people always come first. Our main purpose is to support adults with learning disabilities to develop the skills and confidence that enable them to live their lives as independently as possible; to participate in their local communities and be valued for the extraordinary contribution they make to our society. We run a varied and exciting day services programme from our three sites in Christchurch, Ringwood and Southbourne, and run supported living and residential living services in Southbourne and Ringwood.

The Trust is a Registered Charity established in 1980 by a group of families whose young adult children had learning disabilities - we now support over 100 people every year.

About You:

You are a kind and caring person who believes in the promotion of independent living for adults with learning disabilities. You are a strong advocate for enabling them to make their own decisions and choices and willing to encourage them to participate in activities that develop their skills and confidence.

You are a strong believer in collaboration to help achieve the best possible outcomes for our residents and have a pro-active approach to your work.

You are organised, reliable, and can manage your workload effectively while responding flexibly to the day-to-day needs of the residents and can demonstrate your commitment to maintaining a positive environment for residents and your colleagues.

About the Role:

As part of a small, close-knit team you will provide daily person-centred support and elements of personal care to eight residents, all with significant learning disabilities and some with physical disabilities, with a focus on supporting and promoting independent living as far as reasonably possible. 

To be considered for this role, we can only consider UK based candidates with the right to work in the UK as we cannot provide visa sponsorship.

Interview Dates:

We have a rolling application process for this position and will interview as and when suitable applicants become available.

If we receive suitable applications and successfully appoint someone to this position, we will then close the job advert.