Performance jobs in west london, greater london

Customer Experience Director

Location: Remote

Salary: £94,671.46 per annum

Closing Date: 19 December 2025

We’re on the hunt for a Customer Experience Director to lead our customer facing housing management teams. If you have a proven track record of delivery and you’re decisive, tenacious, collaborative, resilient and relentlessly passionate about great customer service – it could be you!

We’re looking for an open minded, credible, talented leader to join our fantastic Housing Senior Leadership Team with responsibility for the delivery of local housing management services including anti-social behaviour, tenancy and neighbourhood related services.

We know everyone’s on a journey these days, but we’re truly on one, evolving our operating model so that despite of our size and geography, we’re connected to our customers and communities and service delivery is responsive, easy, local and personal.

You’ll be a subject matter expert in housing management and will be responsible for making sure we’re winning for our customers by listening, and ensuring teams are equipped and empowered to deliver excellent services which meet current and emerging customer needs.

Through strong change and performance management, process review, systems and policy development you’ll continue to drive customer satisfaction, trust and efficiency, ensuring our homes and communities are safe and thriving places for our customers to live.

Through your leadership, you will develop a high performing, productive culture, with high levels of accountability, ownership and autonomy where colleagues are truly engaged, encouraged and supported to be their best, with our Customer Promise at the forefront.

We’ll be honest, this role will be hard work! We always want to do better so there’s a lot to do and within a really challenging operating environment. Undoubtedly there’ll be times where you’ll be frustrated and you’ll probably try things which don’t work but you’ll be joining a strong, collaborative team, where we’ve got each other, and you’ll be encouraged to try new things, and amongst the hard work you’ll laugh and have fun; you’ll never be bored, and no two days will be the same.

The teams you’ll lead are nationally dispersed. Where you live isn’t necessarily important – it’s your expertise, customer focus, values and leadership that matters

If this role sounds like a bit of you, you think we’re going to be a great fit, and you’re ready to grab the opportunity and make it your own, come and #discoverstonewater!

Please note: Final stage interviews to be held on 17th December at our Reading office.

Appointment to this role will be subject to satisfactory references and possession of a valid Right to Work document.

Discover Stonewater:

Stonewater is a leading housing provider. We manage around 40,000 homes, serving 90,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme.

Our mission is to provide quality homes and services for people whose needs are not met by the open market. Stonewater was one of the first social housing providers in the UK to adopt the Sustainability Reporting Standard (SRS), published by Good Economy. Using the Housing Association’s Charitable Trust (HACT) Value Insight model, we calculated that we made an impact of over £28m during 2022/23. We know that life can be hugely challenging for many of our customers right now, and we are pleased to say that more than 400 customers have been supported into work, education, training and independent living.

We’re looking for like-minded people to join our team of over 800 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people’s lives.

Stonewater supports equality of opportunities and are dedicated to being a diverse, inclusive, and supportive workplace. We are a Disability Confident employer.

Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date.

To Apply

If you feel you are a suitable candidate and would like to work for Stonewater, please click apply to be redirected to their website to complete your application.

The Beyond Food Foundation is looking for a Head Training and Events Chef.

Do you have the skills to train groups of young people and vulnerable adults to achieve amazing things in the kitchen? 

Do you want to be part of helping to change people's lives?

We are looking for someone inspirational to lead on our in-kitchen skills training and drive high standards of food production across all training and events. 

You will bring industry insights and experience to the role, leveraging these to support trainees into further training, work or volunteering roles in hospitality.

Our programmes are built around the kitchen and dining table, you will work closely with a Food Engagement Lead to craft sessions and experiences to leverage the power of food for changing lives. 

£40,000 - £44,000 experience dependant -  40hrs per week -  Generally Monday - Friday. 

The Foundry, E6 5NX and across London as required. 

28 Days annual leave + bank holidays.

Platform Engineer

Remote (UK-based) | Full-time | Salary: £68,671 + benefits

Do your best work, for the right reasons.

Oak is a fully remote, mission-driven organisation offering high levels of flexibility, autonomy, and purpose. We’re a national not-for-profit working in partnership with teachers to create the highest-quality, sequenced curriculum and lesson resources for pupils across all subjects and age groups.

Our culture has been independently recognised through:

• Flexa verified (93% overall score, including 95% for working hours and 97% for role modelling)

• Escape the City's Top 1% Employers – based on anonymous colleague reviews of culture, development, and impact

• Investors in People Gold - through external accreditation and colleague feedback

�� About the Role

In this role, you will be working with engineering, product and research colleagues to build confidence using observability principles that aids our understanding of our users and help us continually improve our products. We work together in product squads alongside designers, researchers and education experts, regularly releasing new features and improvements to give teachers and their pupils quick and easy access to the highest quality learning resources.

As a young organisation we have been able to leverage the latest technologies to rapidly build and deliver the game changing products we have. Now that we've proven ourselves and are established, we want to mature our processes to ensure we are getting the best out of the technology and remain able to respond quickly to business needs. We see this role as being a key part of that change.

You will be tasked with raising our monitoring and observability to a high standard across all our key applications while working closely with engineering teams to help them improve the stability of their applications and give engineers more sense of ownership.

You will also drive site reliability engineering principles and be a key driver of automation by working alongside other members of the platform team, helping to improve the overall developer experience.

Candidates must have a good understanding of SRE principles and the value they bring to an organisation. While a good grounding in development practices, security fundamentals and infrastructure operation are key, specific technical skills are less important than a passion for automation, an ability to understand complex systems and a keenness to learn.

Responsibilities

• Lead the continuous improvement of the observability, performance, and reliability of our web applications (Next.js, JavaScript, Typescript, Node), Serverless Functions (Google Cloud Functions, Cloudflare). Deployed on PaaS Infrastructure (Vercel, Cloudflare).

• Promote and nurture a culture of quality across the product and engineering department, enabling teams in using SLO/SLAs to ensure they maintain a high quality of service delivery.

• Take ownership of our observability, monitoring, logging and reporting solutions to ensure they are easy to use and provide development teams with the information they need to understand service quality, resolve problems quickly, and get meaningful insights into application behaviour.

• Identify and implement ways in which automation can be used to speed up development, secure systems or improve the quality of the services we provide.

• As a member of the Oak Team, you will contribute to the wider success and culture of the organisation and support and role model our five values: create the right environment, be a great colleague, own your role but work for the team, make things happen, and keep getting better.

• Work in cross-functional and product-oriented squads with colleagues from across the organisation, as required. Oak has a strong focus on collaboration and mentoring.

• Deputise for other members of the Platform team and take on other general responsibilities as required.

Knowledge, skills, and experience

• The ideal candidate would have strong professional experience leading the continuous improvement of event-driven architectures using Serverless technologies such as Google Cloud Run, AWS Lambda or Azure Serverless.

• Considerable experience in designing and implementing monitoring, observability and reporting solutions for complex cloud infrastructures within a major cloud provider (GCP, AWS, Azure). In production we’re using Datadog as our main monitoring platform.

• Confident in understanding and maintaining web application code and able to design and build small apps, preferably using JavaScript/TypeScript.

• Experience working with Cloud computing platforms and a familiarity with Infrastructure as Code tools. We’ve chosen Terraform as our Infrastructure as Code tool.

• Comfortable promoting and leading a spirit of collaboration with a range of technical and non-technical stakeholders.

  The successful candidate will have a desire to contribute in all areas to ensure Oak is successful. You will be comfortable working at pace, with a range of digital systems (including proprietary ones as required) and you will continuously look at ways that the team can keep getting better. You will be excellent at working as part of a remote team, building relationships and managing your time effectively.

�� Our Benefits

• 25 days annual leave, plus one extra day for each year of service (up to 28)

• Additional Oak closure days over Christmas/New Year

• 11% employer pension contribution (with no minimum employee contribution)

• A 36-hour working week, with half-days on Fridays or every other Friday off

• Fully remote working — we’ll support your home set-up and offer coworking options if preferred

• Twice-yearly in-person offsites to collaborate, connect, and have fun

• A culture that genuinely supports flexibility, autonomy, and trust

  The successful candidate will have a desire to contribute in all areas to ensure Oak is successful. You will be comfortable working at pace, with a range of digital systems (including proprietary ones as required) and you will continuously look at ways that the team can keep getting better. You will be excellent at working as part of a remote team, building relationships and managing your time effectively.

�� Inclusion and Belonging

We believe diverse teams build better products. We warmly welcome applicants from all backgrounds, particularly those who are underrepresented in the tech and education sectors.

We use the Applied recruitment platform to help reduce bias in our hiring process. 

�� Key Info

• Location: Remote, but you must be based in the UK with the legal right to work here

• Sponsorship: Unfortunately, we’re unable to offer visa sponsorship at this time

• Closing date: We’ll be reviewing applications as they come in and may close the role early

If this sounds like the kind of role and team where you could do your life’s best work, we’d love to hear from you.

Next steps

You’ll answer some questions related to your day-to-day job. Your answers will go through our sift process: all answers will be anonymised, randomised, and then reviewed by a panel of reviewers (real humans).

If you are shortlisted, we’ll invite you to the next stage, which will consist of a short chat with one of our Engineering Managers.

We love giving feedback, so at the end of the application process, we'll share how well you performed.

We aim to begin interviews in January 2026.

We are receiving excellent responses to our job advertisements. This may lead us to close the role early, so if you are considering applying, please submit your application promptly to avoid missing out.

We are an equal opportunities employer.

We are committed to a policy of Equal Employment Opportunity and are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.

About the opportunity
Action Tutoring is the largest tutoring charity in the country. At the heart of our work is closing the attainment gap for pupils facing disadvantage in the UK by harnessing the power of tutoring. We are seeking an inspiring and strategic Interim Chief Executive Officer (maternity cover) to lead our growing charity, ensuring the charity continues to achieve benchmark-beating results for the pupils we support. In 2025-26, our work will reach 7,000 pupils supported by more than 80 staff and 2,500 volunteer tutors.  This role would suit someone with experience of interim senior leadership roles, wanting to make a difference in an area with proven impact on outcomes for children and young people.

Closing date: Wednesday, 17th December 2025
Interviews: Between 8th and 16th January 2026
Start date: Ideally, Monday, 23rd March 2026
Contract and hours: Fixed-term, 9 to 12-month maternity cover. We are open to discussions regarding the working pattern, and welcome applications for 0.8 FTE up to 1 FTE. A full working week is 37.5 hours. We offer flexible working hours. The core working hours are 9:30 AM to 4:00 PM. Applications from candidates seeking a secondment are welcome.
Location: Hybrid working with 2 or 3 days per week, in London, dependent on meetings and occasionally with short notice. Our London office address is: Fivefields, 8-10 Grosvenor Gardens, Victoria, SW1W 0DH
 

Duties and Responsibilities
The Interim CEO (maternity cover) is responsible for maintaining the high performance of the charity, overseeing the delivery of key strategic goals in line with our mission and aims. During the period of this appointment, you will lead the organisation through its annual school sales process (Spring 26), ensure the successful delivery of a key strategic project testing AI in our delivery model (Summer and Autumn 26) and set the organisation up for success in a new academic year (Autumn 26).

Vision, Strategy and Delivery

• Working with the Board to implement the vision and mission of the charity.
• Responsible for implementing the agreed strategy.

People and Cultural Leadership

• Overall people and cultural leadership, empowering the team the maintain the positive working culture with behaviours that align closely to the charity’s values.
• Ensuring operational excellence is maintained across the organisation.

Advocacy

• Representing Action Tutoring externally to a range of stakeholders, including school leaders, policymakers, the media and funders, to raise the profile of Action Tutoring and awareness of the cause.
• Sustain constructive working relationships with other education charities, sharing good practice and working collaboratively to improve educational outcomes.

Finance and Fundraising

• Overseeing financial management of the charity supported by the Director of Finance & Operations. 
• Lead fundraising alongside the Head of Philanthropy to ensure fundraising targets set by the Board are met.

Line Management

• Direct line management of the Senior Leadership Team (3 Directors), the Head of Impact & Quality and the Head of Philanthropy, covering the five departments of the organisati

A full list of duties and responsibilities can be found in the job description attached to the BreatheHR advert.

Person specification
Qualifications criteria:

• The right to work in the UK.

We are looking for some of the following attributes, though you might be more experienced in some areas than others: 

• Proven track record as a CEO in a not-for-profit organisation, experience as an Interim CEO is desirable but not essential. The ability to get up to speed quickly will be vital. 
• Experience of working within a delivery-based organisation and an understanding of how to ensure quality, efficiency, and impact in that context.
• Commercial mindset, with proven success in fundraising and/or sales targets to meet set targets and secure income for ongoing operations.
• Experience overseeing pilots of new delivery modes, applying a theory of change approach to learning.
• Experience in developing and executing strategic plans and complex projects to achieve organisational vision and mission.
• Strong communication skills, with experience representing organisations externally to various stakeholders (e.g., school leaders, partners, funders).
• Understanding of the education sector, and the needs and drivers of stakeholders across the education space.
• Ability to diagnose and dissect complex problems and encourage scalable solutions to novel issues.
• Experience in empowering senior leaders and the wider organisations to meet ambitious targets.
• Ability to foster a positive working culture, aligned with Action Tutoring’s values.
• Strong financial management skills.
• Knowledge of governance structures and experience in working closely with a board of trustees, including managing strategic risk.
• Comfortable with data and committed to driving impact across the organisation.

You will be likely be more successful in this role if you have the following personal attributes: 

• Passion for addressing educational disadvantage and closing the attainment gap.
• Collaborative mindset and the ability to build strong, constructive relationships with other organisations and charities, fostering collaboration and sharing of best practices.
• High ethical standards and personal integrity, with a commitment to transparency and accountability in leadership.
• Resilient and adaptable with the ability to thrive in an evolving and challenging external environment, and to adjust to shifts in the education landscape.
• Strong commitment to fostering a diverse and inclusive working environment.

Fundraising Manager

Contract: 12-month fixed-term contract (with a view to a permanent position)

Hours: 35 hour per week

Location: London office, hybrid

Salary: up to 36,000

Benefits:

• Hybrid working opportunity
• 25 days annual leave + Bank Holidays + Extra gifted days at Christmas
• Extensive Private Health Care
• Employee Assistance Programme
• Employee benefits scheme
• Access to L&D Platform Mapal One
• Supportive work environment

A fantastic opportunity to join a well-established and successful charity; play your part in developing a new fundraising team and help to change people’s lives all over the UK. Take a significant step in your fundraising career.

At Springboard we…

Futureproof the talent pipeline for hospitality and tourism.

Nurture people into careers in hospitality, leisure, and tourism by equipping them with the inspiration, knowledge, skills, advice, and guidance they need.

Help transform the lives of people and breakdown barriers to work and can benefit from our support, so that they get sustained employment in hospitality, leisure, and tourism, whatever their age or background.

Provide specialist careers information, advice, and guidance to inform and guide young people, adults and key influencers about the industry and facilitate quality work experience opportunities.

Promote hospitality and tourism as a great place to work, providing worthwhile and inspirational careers.

The Role

• Identifying strong funding opportunities contributing to both the income forecast meetings and pipeline requirements – targeting Springboard programme priorities aligned to our strategy.
• Drafting and submitting successful regional and national bids and tenders including trusts & foundations; targeted public funding opportunities; and corporate income opportunities as and where appropriate.
• Helping to lead Springboard’s fundraising team, developing and overseeing the organisation’s fundraising pipeline, management systems and KPIs. 
• Facilitating internal and external stakeholder meetings related to funding and reporting requirements including: research; profiling; design; income targets, budgets and operations.
• Preparing reports, proposals and other documents as required, to a high standard.
• Cultivating and managing relationships with various funders and supporters, ensuring effective stewardship and sustained support with repeated/increased giving where possible, allocating accounts to colleagues as required.
• Liaising with operational and delivery teams to brief on funding contract requirements.
• Providing staff training and supporting fellow bid writers by reviewing and amending content.
• Carrying out 121s, personal development and performance reviews in line with Springboard procedures.

This job is for you if you are:

-Experienced in successful bid writing with the ability to be both strategic and hands on.

-Ability to be creative in matching Springboard services with suitable funders.

-Excellent verbal, written skills & attention to detail.

-Understanding of data protection and GDPR.

-Ability to interrogate excel data, prepare budgets and forecasts.

-Desire to work in a highly focused, results driven fundraising team.

All applicants will receive consideration for employment without regard to age, ethnicity, gender identity or expression, marital status, medical condition, national origin, physical or mental disability, race, religion, sex (including pregnancy), sexual orientation.

If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruitment process, please let us know.

*Springboard is an equal opportunities organisation, and we are serious about our compliance with legislation and GDPR.

*Please note: By submitting your details in relation to this role you are giving us permission to retain your details on our database of job seeking professionals for future reference.

Join Isabel Hospice as our Senior Data Manager (Fundraising) and play a leading role in turning insight into income, helping us fund the vital care we provide every day.

About the role

You’ll play a pivotal role in shaping how we use data to drive growth across all areas of fundraising. From identifying new income opportunities and analysing supporter trends, to improving data quality and reporting, you’ll help ensure every decision we make is insight-led.

Your work will directly influence fundraising strategy, helping the team plan smarter campaigns, reach new audiences, and increase income through the intelligent use of data. You’ll also oversee our Raiser’s Edge CRM and lead our Supporter Care team to champion accuracy, efficiency, and a culture of data-driven improvement.

About you

You’re an analytical, strategic thinker who understands that behind every number is a story and an opportunity. With strong technical skills and a creative approach to insight, you know how to use data to drive action and income.

You’ll also bring:

• Experience in using data insight to identify and deliver new income opportunities
• A proven track record of improving fundraising results through data analysis and testing
• Strong skills in Raiser’s Edge (or similar CRM), reporting tools, and data visualisation
• A collaborative approach and excellent communication skills, enabling others to see the power of data in action

What we offer

• The opportunity to shape a data-led fundraising culture that delivers real income growth
• A supportive, values-led environment where insight drives impact
• The chance to make a meaningful difference every day through smarter, more informed fundraising

Benefits

• 27 days holiday plus bank holidays
• Pension and life assurance schemes
• Employee Assistance Programme for health and wellbeing support
• Cycle to work scheme
• Health Service Discounts
• Refer a friend bonus
• A friendly, supportive team that cares about your growth and wellbeing

We reserve the right to close this job earlier if sufficient applications are received, so please apply early to avoid disappointment.

Successful applicants will be required to undertake a DBS check. 

Salary: (UK) £49,884 (£62,355 FTE) plus benefits (Our pay philosophy ensures consistency across locations and salaries. The starting salary for this opportunity plus benefits depends on location of the candidate).

The role:

We are recruiting for an inspirational, experienced and impactful leader to join Mary’s Meals International as our Director of Governance & Risk on a 12-month fixed term contract (30 hours per week).

As Director of Governance & Risk, you will work alongside our Chief People & Governance Officer and play an active role on both the People & Governance Leadership Team and the Global Leadership Council. You will provide strategic leadership across risk, legal, governance, security, support services and assurance, ensuring that the organisation operates with integrity, confidence, and compliance across all countries in which we work.

You will lead talented, multi-disciplinary teams across Risk, Security, Audit, Legal and Support Services, fostering a high-performance, collaborative culture and ensuring that every part of the organisation is equipped to manage risk and safeguard the people and communities we serve.

Key priorities:

• Lead our governance, risk, and assurance strategy to ensure all activity underpins organisational goals and supports Mary’s Meals’ mission.
• Embed a culture of risk awareness and compliance across the global network, enabling leaders and teams to make confident, values-driven decisions.
• Oversee legal, regulatory, and corporate governance frameworks, ensuring policies, procedures, and reporting systems are robust, up-to-date, and fit for purpose.
• Provide strategic oversight of security, crisis management, and insurance arrangements, keeping our people, assets, and operations safe.
• Support our Board and senior leadership teams, delivering clear advice and ensuring the highest standards of governance and due diligence.
• Lead, inspire, and develop high-performing teams, fostering engagement, empowerment, and continuous improvement across the directorate.
• Work in a highly collaborative way to understand organisational challenges and demonstrate impact.

We are looking for:

• Significant senior leadership experience in governance, risk, legal, or audit in an international context, ideally from an NGO or complex global organisation.
• Proven ability to operate effectively across culturally diverse, networked environments.
• Expertise in risk management is essential, but experience in legal frameworks, corporate governance, audit or security would be beneficial.
• Outstanding communication and influencing skills, with the ability to inspire confidence and trust at all levels of the organisation.
• A practical, solutions-focused approach combined with strategic vision and sound judgement.
• A track record of building, leading, and motivating multi-disciplinary teams in a collaborative, values-driven culture.
• A deep alignment with the mission and values of Mary’s Meals.

About us:

Mary’s Meals is a global movement supported by people from all walks of life and we are focused on one goal – that every child receives a nutritious daily meal in a place of education. We continue to change the lives of over 3 million children who today will receive Mary’s Meals.

We believe in the innate goodness of people, respect the dignity of every human being and family life and believe in good stewardship of the resources entrusted to us. In line with our values, Mary’s Meals is fully committed to a culture of safeguarding. Mary’s Meals is committed to preventing any type of unwanted behaviour at work and we expect all the Mary's Meals family to share this commitment and work in the best interest of the communities we serve. Our safe recruitment practices ensure that only those that are committed to our high standards join our movement.

Additional Information:  

You will be required to register with the Protected Vulnerable Group Scheme or local equivalent before undertaking your role.

To apply:

If you are inspired to join our movement and our vision, mission and values resonate with you, we would love to hear from you. To apply, please click below to send your CV and a short covering note (no more than 1 page) telling us why you are a great fit for this role and why you would like to work for Mary’s Meals International.

Closing date for applications is Sunday 14th December 2025.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

About us

For homeless people, or those at risk of homelessness, finding employment and housing opportunities can feel like an uphill battle, even more so if they’re affected by physical, mental health or substance misuse issues. Providence Row works with those affected by homelessness and those vulnerably housed in London, offering an integrated service of crisis support, advice and progression programmes. We ensure that people often excluded from mainstream services gain the support and opportunities they need to create a safe, healthy and sustainable life away from the streets.

Through our Reset Outreach & Referral Service (RORS), we support people in Tower Hamlets affected by drugs and alcohol. Our team takes a harm-reduction approach: meeting people where they are, reducing stigma, and helping them access treatment, health services, and wider community support.

This role is an opportunity to make a real difference—whether you bring experience from substance use services or transferable skills and a passion for supporting people.

The ideal candidate

To be considered for this role, you should be able to:

• Provide outreach and in-reach support to people affected by substance use across Tower Hamlets, including those who may have a history of rough sleeping, be vulnerably housed, or otherwise disconnected from mainstream services.

• Carry out person-centred assessments and work collaboratively with service users to develop support and recovery plans.

• Make timely and appropriate referrals to specialist services (e.g. treatment, health, housing, and social care) to ensure holistic support.

• Develop strong working relationships with partner agencies to coordinate joint support and reduce barriers to engagement.

• Promote harm reduction and recovery-focused approaches, ensuring that people are empowered in their choices.

• Maintain accurate records and contribute to monitoring and evaluation of the Reset service.

Research shows some people, especially women and marginalised groups, may hesitate to apply unless they match all the criteria. However, we want to assure everyone that we encourage applications from all individuals, regardless of whether they fulfil every point in the job description. Your unique perspective matters to us – please apply with confidence.

Benefits

• 27 days holiday plus bank holidays
• Pension scheme
• Cycle to work scheme
• Season ticket loan
• Employee assistance programme
• Access to shopping discounts
• Learning & development opportunities
• Monthly reflective practice 

To apply:  Please upload your CV with a covering letter detailing how you meet the job specification by 27 December 2025 at 23:30.

Interviews
Please note that we may interview on a rolling basis and therefore encourage early applications.

Providence Row is a charitable company limited by guarantee registered in England and Wales; company number 07452798 registered charity number 1140192.

About Working Well Trust 

Working Well Trust is a mental health and employment charity in London. All of our projects share the aim of improving the lives of people with mental health support needs, learning disabilities and/or complex issues through training and employment. 

We are now recruiting IPS Employment Advisors to join our IPS service across Kingston and Sutton. This is a full-time, permanent role working 35 hours per week, following the principles of the IPS model to support people into paid employment. 

What you’ll be doing 

If you were working with us, your days would be varied and people-centred. You would manage a caseload of clients with mental health support needs, people experiencing homelessness, and people with offending histories, offering one-to-one support to help them secure and sustain employment that matches their preferences. 

You would provide person-centred guidance using the IPS approach (training is provided), helping clients build confidence, prepare for work, and navigate challenges that may arise. A key part of the role involves engaging employers, promoting the value of our service, and identifying suitable job opportunities.

You would work closely with NHS clinical teams, contributing to an integrated approach to recovery through employment. This includes attending team meetings, coordinating support, and maintaining clear, client-led communication. The role also involves working to agreed targets while maintaining a high-quality, supportive service. 

What you’ll need 

You do not need previous employment support experience. What matters most is that you bring: 

• A genuine desire to support people with mental health support needs and/or learning disabilities to achieve their employment goals. 

• Motivation to help people from all backgrounds move into meaningful work. 

• Confidence speaking with a wide range of people, from clients to employers. 

• Strong organisation skills, with the ability to multitask and manage your workload. 

• Willingness to learn the IPS model and become confident approaching employers. 

We welcome applications from people with lived experience of mental health, personally or through a close contact. 

What we offer 

• £35,000 per year 

• 30 days annual leave plus public holidays (FTE) 

• Paid company closed days at the end of the year (FTE) 

• Flexible, paid Wellbeing Hour every fortnight (FTE) 

• 6% employer pension contribution 

Working Well Trust is an equal opportunities employer and Confident about Disabilities. 

What’s next 

Before you apply, please note the following: 

• We actively recruit and carefully review all applications. Due to rapid service expansion, we have onboarded 20 external hires in the last six months. 

• To ensure we can best support the people and communities we serve, we progress applications only where candidates provide meaningful answers to the screening questions. 

• Career development is real here: in the past year, 10 colleagues have progressed internally into Senior roles, Project Lead, Team Lead, and Operations Manager positions. We value ambition and celebrate progression. 

If you are ready to help us build a service that supports people into meaningful work, click Apply to submit your CV and answer the screening questions. Telephone and final interviews will be confirmed. 

Start your application today and take the next step in a rewarding career. 

Chief Campaigns and Creative Officer (£25,000)

Central London | 32 Hours Per Week | Reports to Executive Director

Why this role exists

The Trans Legal Clinic turns frontline legal work into change people can feel. We need a senior creative lead to set the look, sound and pace of our public work, run audience-led campaigns and make complex issues clear and actionable.

What you will lead

· Creative direction: Own visual identity, tone of voice and message architecture across print, digital and events.

· Campaigns that move people: Plan and deliver campaigns across our pillars: client rights, systems change, fundraising and recruitment. Turn data and casework insights into creative that lands.

· Social media and content: Own the calendar. Ship platform-specific posts, threads, carousels, short video and email. Moderate comments with care for community safety.

· Rapid response: Prepare toolkits and holding lines for breaking stories. Coordinate with legal and policy colleagues.

· Production: Brief, storyboard, shoot or commission. Edit to deadline. Manage freelancers and suppliers. Keep files, rights and releases in order.

· Accessibility and inclusion: Bake accessibility into everything: captions, alt text, readable layouts and plain language.

· Measurement and learning: Set goals, define KPIs, track performance and share honest learnings. Improve what works, stop what does not.

· Internal enablement: Build a tidy brand kit, templates and guidance so the team can self-serve without diluting quality. Train staff and volunteers.

· Workflow: Keep projects moving with clear briefs, timelines and approvals.

You’ll thrive here if you show

· Entrepreneurial drive: you turn strategy into finished creative and campaigns.

· Ownership and follow-through: you run work end to end and land it.

· Bold, informed judgement: you try new formats and back choices with evidence.

· Clear communication: you write clean copy and match tone to audience.

· Inclusive practice: you build accessibility and safety into content as standard.

· Planning under pressure: you manage live moments without losing quality.

· Team-building and collaboration: you lead creatives and volunteers well.

· Constant learning: you test, measure and iterate.

What you will bring

· A strong portfolio showing strategy-led creative across static, motion and copy.

· Confident in canva or similar. Comfortable with short-form video editing and basic motion.

· Platform literacy across Instagram, LinkedIn, TikTok and YouTube. Working knowledge of analytics and paid promotion.

· Clear writing and an ear for tone.

· Calm leadership and useable feedback.

· Sound judgement on reputation, privacy, GDPR and consent.

· Commitment to trans-led practice and the communities we serve.

Helpful extras

• not-for-profit experience
• Familiarity with gender recognition, healthcare advocacy, discrimination, housing and employment
• Basic SEO and email automation.

Practicalities

· Hours: 32 Hours per week

· Location: Central London

· Salary: £25,000.

What We Look For

The Co-founders Mindset

At the Trans Legal Clinic we are building a Trans+ rights revolution; our mission is Trans Liberation. That means access to justice for Trans & Non-binary people everywhere. We deliver work that changes outcomes for people, case by case and system by system. That calls for a particular mindset. We call it the co-founder mindset. Co-founders take the mission personally, set the pace, turn ideas into working services and campaigns, bring others with them, and make change you can point to. Co-founders are entrepreneurial: they spot openings others miss, move decisively, and create momentum. Co-founders build teams, drawing in volunteers who believe in our mission, care deeply about our clients, enjoy working with us, and keep one another going. Co-founders are bold: they are willing to innovate, to be first, and to change the status quo; they check the source, avoid assumptions, solve problems, make firm, collaborative, evidence-based decisions, and take responsibility for results. Co-founders are pioneers. If you want responsibility, pace, and the chance to trailblazer new routes to justice and public impact, this is the place to build your career.

We select candidates based on their performance in 8 areas;

1. Ownership and follow-through

You are a self-starter who owns tasks and takes responsibility without waiting to be asked. You carry your work through to a tangible result. You define the problem, set a course, keep the right people informed, and deliver what you said you would.

2. Bold, informed judgement

You are willing to change accepted practice when the evidence supports it. You check primary sources rather than rely on assumptions, weigh real options and risks, make a clear, evidence-based, collaborative decision, and stand behind it.

3. Entrepreneurial drive

You spot openings other people miss and turn ideas into useful services, processes or campaigns. You move decisively and get others working on the plan alongside you with clear roles and timelines.

4. Planning under pressure

You keep priorities straight when time is tight. You organise people and tasks, set simple checkpoints, communicate early when plans shift and always deliver.

5. Inclusive practice

You strive to make everything you create accessible to others, designing work that is easier for others to take part in, with people who face barriers always in mind. You identify what is getting in the way, make practical changes that remove those barriers, and check the effect with the people involved.

6. Clear communication

You write and speak in plain terms and adjust tone and detail to suit clients, volunteers, partners and the public. You choose the right format for the moment and make it easy for people to act on what you say. You like feedback, don’t get offended and see it as a chance to improve.

7. Team-building and collaboration

You bring people with you and help groups perform well together. You draw in volunteers who believe in the mission and care about our clients, set shared expectations, handle disagreements well, and leave relationships stronger.

8. Constant learning

You improve your own practice and the system around you. You reflect honestly on what worked and what did not, learn quickly, and turn that learning into simple tools or habits that make future work better.

These eight criteria are what we look for. Use them to decide whether this is the right place for you and to shape the examples you share in your application.

Contract Type: Fixed Term 12 months

Location: Preferably London but open to other locations where we have an office. (Hybrid working - minimum of 2 days in the office)

Interviews: 13th, 14th & 15th January 2026

Are you passionate about creating unforgettable experiences? Do you thrive in a fast-paced environment where your creativity, organisational prowess, and people skills come together to make a real impact? If so, this could be the perfect opportunity for you!

As a Special Events Executive, you’ll play a key role in delivering dynamic and inspiring events that fuel our mission to support young people. You’ll bring your project management expertise to life, supporting and executing high-profile events with precision, innovation, and a personal touch that leaves lasting impressions.

We’re looking for someone with some experience in event planning and someone who excels in building strong relationships with both internal teams and external partners. You’ll be the driving force behind our events, ensuring every detail is flawless and every goal is exceeded.

If you have a sharp eye for detail, a passion for creating impactful experiences, and a drive to achieve outstanding results, this role is a fantastic next step in your career. Whether you're early in your events journey or looking to take your career to new heights, join us in making a difference for the young people we serve. We’d love to hear from you if this role sounds like something you’d love to pursue!

What happens next?  

Please submit a CV, and Cover Letter that includes your experience, transferrable skills and motivation to work for The King's Trust! The Team will be in touch about the next steps shortly after the closing date. 

Why do we need Events Executive - Specials? 

Last year, we helped more than 40,000 Young People, with three in four young people on our programmes moving into a positive outcome in work, education or training. The young people we help face a range of challenges, such as unemployment, mental health issues or some who have been in trouble with the law. We believe all young people should have the chance to succeed, and that young people are the key to a positive and prosperous future for all of us. We want to continue having a positive impact on young people’s lives and we couldn’t do this without the important work of Events Executive - Specials! 

Perks for working at The Trust! 

• Great holiday package! 30 days annual leave entitlement, plus bank holidays. Office closure on the days between Christmas and New Year 
• Flexible working! Where operationally possible, our roles require a combination of office days and working from home (please speak to the hiring manager about this particular role)
• You can volunteer for and/or attend events – The King's Trust Awards, Pride, active events etc. 
• In-house learning platform! Develop your skills for your career and your role 
• Benefits platform! Everything from health and financial well-being support to discounts on your favourite restaurants, shops and cinemas. 
• Personal development opportunities through our Networks – KT CAN (Cultural Awareness Network), KT GEN (Gender Equality Network), KT DAWN (Disability & Wellbeing Network), and PULSE (LGBTQIA+ Network). 
• Fantastic Family leave! Receive 13 weeks of full pay and 13 weeks of half pay for maternity and adoption leave. Receive 8 weeks of full pay for paternity leave. 
• Interest-free season ticket loans 
• The Trust will contribute 5% of your salary to the Trust Pension Scheme 
• Generous life assurance cover (4 x annual salary) 

Position: Customer Services and Central Administration Officer
Hours: Full time 35 hours per week
Contract: Permanent
Location: Office-based in London N4 with the flexibility to work remotely 1 day per week.
Salary: Starting from £26,384 per annum, plus excellent benefits
Salary Band and Job Family: Band 1, Charity
*You’ll start at our entry point salary of £26,384 per annum, increasing to £28,033 after 6 months service and satisfactory performance and to £29,682 after a further 6 months.

About us

We make sure people living with MS are at the centre of everything we do. And it’s this commitment that unites us across the UK.

Our strategy is based on what people affected by MS have told us is important to them. It gives us a clear and determined focus.

Our work is based on the hopes and aspirations of our MS community. Together we campaign at all levels, fund ground-breaking research and provide award winning support and information.

Our people are our greatest asset and the key to our success. We offer a vibrant, progressive working environment where you'll be able to make a difference.

About this job

The MS Society is a dynamic and customer-focused organization dedicated to delivering an exceptional service to our customers.

We are looking for a motivated and friendly Customer Services and Central Administration Officer to join our team and provide outstanding customer support.

As a Customer Services and Central Administration Officer, you’ll be the first point of contact for our customers, providing them with a professional and efficient service. You’ll handle inquiries, resolve issues, and ensure that every customer has a positive experience with contacting the MS Society. You’ll also be responsible for processing a wide range of different income types and supporting with the reconciliation process.

Closing date for applications: 9:00 on Friday 2nd January 2026

Interested?

PLEASE PRESS THE 'HOW TO APPLY' BUTTON FOR MORE INFORMATION.

Equal Opportunities 
We particularly welcome applications from people with disabilities and or from ethnic minority backgrounds.

We’d be grateful if you downloaded and completed the equality and diversity monitoring form and submit it with your application. 

Disability Confident Employer 
We’re a Disability Confident Employer and we’re committed to promoting equality and diversity.

You can ask for reasonable adjustments as part of both our recruitment and new starter on-boarding processes.

If you need any help or adjustments to apply for this role, please contact us. You can also ask for the application materials to be sent to you in a different format. Such as for them to be sent to you by email or in a larger word format.

More about our employee benefits:
We have a wide range of employee benefits including (but not limited to): 

Encouraging work life balance

• 38 days paid annual leave (including bank holidays), pro-rata for part-time
• More annual leave entitlement, based on length of employment
• Smart working options (with the opportunity to work remotely and find a smart working pattern that suits both you and us) 
• Flexible working options 

Caring for you and your family 

• Generous sick pay entitlement
• More sick pay entitlement, based on length of employment 
• Opportunity to buy and sell annual leave in each calendar year 
• Free access to a GP virtually 24 hours a day/7 days a week allowing you unlimited advice, reassurance and where appropriate diagnosis 
• Enhanced leave for new parents 
• Free access to a confidential 24 hours a day/7 days a week helpline service for both you and your family with a specialist range of support and information
• Special leave options (such as up to 5 days paid leave for domestic or personal emergencies a year)
• 10 days paid disability leave a year, pro-rata for part-time 
• 10 days paid carers’ leave a year, pro-rata for part-time 
• Cycle to work scheme 
• Death in service scheme
• New family-friendly benefits, including paid leave:
  • In the event of miscarriage or still birth 
  • To support fertility treatments
  • For antenatal appointments for both parents

Thinking about your finances 

• Enhanced salary sacrifice pension scheme
• Discounted season ticket loan and interest-free emergency loans
• Give as you earn to support other charities of your choice before tax
• New employee portal including lifestyle savings vouchers and personal wellbeing

Enriching your life at work

• Personalised development plans with a wide range of training courses and opportunities to source additional training options with your line manager
• Yearly internal apprenticeship opportunities
• New, modern offices that embrace working together both in-person and remotely 
• Various opportunities to influence how we internally operate (including surveys, and focus and committee groups) 
• Active and supportive internal employee networking groups for collaboration and peer support 
• 2 days paid leave a year for volunteering for MS Society activities during normal working hours (such as fundraising events, or campaigning in the local community) 
• 2 days paid leave a year for volunteering with other charities during normal

Safeguarding 
We’re committed to safeguarding and promoting the welfare of everyone who uses our services and we come into contact with.

This is regardless of Gender, Race, Disability, Sexual orientation, Religion or belief, Pregnancy, Gender reassignment.

We recognise our particular responsibility to make sure vulnerable adults and children are protected.

We have measures in place to protect everyone we come into contact with from abuse and maltreatment of all kinds.

Your right to work in the UK 
You must have the right to work in the UK to work in paid employment with us. You’ll need to share documents showing you’re eligible to work in the UK if we offer you employment.

You can find the UK visas and permits granting you the right to work in the UK on the UK Government website. We currently don’t have a Sponsor Licence agreement with the Home Office and aren’t able to support you with your visa applications.

No agencies please.

Nacro is looking for a committed and politically astute Policy & Public Affairs Officer – Criminal Justice to play a key role in delivering our influencing strategy. You will help shape Nacro’s policy positions on criminal justice issues and deliver proactive and reactive public affairs activity that drives meaningful change for the people we support.

This is an exciting opportunity for someone passionate about social justice, who understands the political landscape and is confident producing high-quality policy materials, engaging with parliamentarians, and representing Nacro externally.

 

Key Responsibilities

Policy Development

• Monitor and analyse political and policy developments in criminal justice to identify trends, opportunities, and risks.
• Work with service users, staff, and research colleagues to develop evidence-based policy positions.
• Produce high-quality policy briefings, reports, and consultation responses.
• Serve as Nacro’s internal expert on criminal justice policy.
   

Public Affairs & Influencing

• Develop and deliver a public affairs plan that advances Nacro’s influencing objectives.
• Build and maintain productive relationships with parliamentarians, policymakers, and regional decision-makers.
• Attend and represent Nacro at APPGs, parliamentary meetings, and external events.
• Produce parliamentary briefings and contribute to legislative engagement.
• Organise and coordinate parliamentary and stakeholder events that support influencing goals.
• Work collaboratively with partners across the sector to strengthen joint advocacy.
   

Communications & Support

• Provide content for media statements, blogs, and external communications.
• Prepare briefings for senior leaders including the Head of Policy & Public Affairs, Director of Engagement & Impact, and CEO.
• Support wider Nacro campaigns and influencing work as required.
   

Professional & Technical Expertise

• Strong knowledge of criminal justice policy.
• In-depth understanding of Westminster, Whitehall, and political processes.
• Experience designing and delivering effective public affairs activity.
• Demonstrated ability to influence decision-makers.
• Experience working with parliamentarians and developing strong relationships.
• Excellent written and verbal communication skills with experience producing policy and campaign materials.
• Strong political awareness and the ability to anticipate developments.
   

Organisational Performance & Compliance

• Commit to personal learning and development through supervision and appraisal.
• Positively promote Nacro and contribute to an integrated, collaborative team culture focused on supporting service users and students.
• Adhere to safeguarding, data protection, and statutory responsibilities.
• Uphold and promote Nacro’s Equality and Diversity Policy.
• Report any health and safety concerns within your area.
• Demonstrate professional behaviour aligned with Nacro’s values.
  
   

Why Join Nacro?

We believe that everyone deserves a good education, a safe and secure place to live, the right to be heard, and the chance to start again, with support from someone on their side.

That’s why our housing, education, justice, and health and wellbeing services work alongside people to give them the support and skills they need to succeed. And it’s why we fight for their voices to be heard and campaign together to create lasting change.

We see your future, whatever the past.

If you’re passionate about driving change, skilled at navigating political environments, and eager to develop your policy and influencing expertise - we’d love to hear from you.

Apply now and help shape a fairer future.

The National Youth Orchestra is the UK’s leading organisation championing orchestral music as a powerful agent for teenage development.

We activate teenagers’ confidence, optimism and skills to play their part in the world today, through performing and sharing extraordinary music.

We are looking for a Youth Support Co-ordinator to help deliver pastoral care and safeguarding across NYO’s national programme. This role is central to ensuring that young people feel happy, listened to and secure while participating in NYO activities. It blends practical organisation, careful administration and a young person-centred approach to embed NYO’s ethos into every aspect of delivery.

You will coordinate the recruitment, induction and deployment of our freelance Support Team, and provide high-quality administrative and logistical support for all youth-facing activities. You’ll be confident handling conversations with teenagers and their parents/carers, managing sensitive information with discretion, and supporting the smooth running of travel, accommodation and project logistics. You will also assist with casework administration, help deliver care plans with the NYO Nurse and project leads, and ensure accurate records in Salesforce.

This is an excellent early-career opportunity to play a key role in supporting young people’s wellbeing and development through music. You’ll work closely with colleagues across the organisation, and be a visible, supportive point of contact for young people and staff on the ground.

At the National Youth Orchestra, you'll work as part of a supportive, friendly, and adventurous staff team. Learning and personal growth are intrinsic to every role.

Our offices near Holborn in central London are a hive of activity, a space for collaboration and ideas. Hybrid working is standard for most roles, with a flexible and supportive culture. NYO offers a season ticket loan scheme, cycle-to-work scheme, health cash plan, retail and entertainment discounts, and a 24/7 counselling and support helpline.

Deadline for applications: 10am, Monday 12 January 2026