Phone support jobs

Clinical Administrator

Ready to make a difference as a Clinical Administrator? We’d love to hear from you.

Anna Freud is seeking a Clinical Administrator to join our world-leading mental health charity for children, young people and their families. Our mission is to close the gap in wellbeing and mental health by advancing, translating, delivering, and sharing the best science and practice with everyone who impacts the lives of children, young people and their families. More information about Anna Freud is available on our website.

Our EDI commitment

We are dedicated to fostering a diverse and inclusive workplace and being an equal opportunities employer, whereby equity, diversity, and inclusion (EDI) are core to our recruitment practices. All candidates who meet the job criteria will be considered for employment, regardless of ethnic origin, religion or belief, gender, sexual orientation, disability, age, socioeconomic background, caring responsibilities and care experience.

We ask candidates to share their diversity dimensions with us to help us identify, tackle and prevent bias across the employee lifecycle. We believe a diverse workforce enhances our ability to support mental health and wellbeing, allowing us to better meet the needs of the children, young people and families we serve.

As a Disability Confident employer, disabled candidates meeting our criteria are guaranteed an interview. Applications are submitted anonymously and assessed using a fair evaluation process based on the criteria set out in our job profiles.

What we offer

We offer a range of staff benefits and you can view them all on our careers page.

In addition to our benefits, working as the Clinical Administrator puts you at the heart of a new community wellbeing service in Ealing, giving you hands-on experience supporting children, families and schools while developing specialist knowledge in evidence-based mental health approaches. You’ll work closely with a multidisciplinary team, build strong professional networks and see the real impact of your contribution. The hybrid set-up offers the best of both worlds with meaningful, relationship-based work on site, paired with focused flexibility when working from home.

What you’ll do

In this role, you’ll provide essential administrative support to a new early-intervention mental health service in Ealing, helping clinicians, families, schools and partner agencies work smoothly together to support children and young people.

• Managing referrals, enquiries and appointment coordination for families, schools and professionals
• Liaising with multi-agency partners and supporting the delivery of workshops, consultations and community interventions
• Maintaining accurate service data, producing reports and ensuring records are kept up to date
• Handling day-to-day team administration, including correspondence, meeting support and general operational tasks
• Representing the service at internal and external meetings and working in line with safeguarding, EDI and organisational policie

What you’ll bring

You’ll be well suited to this role if you’re organised, collaborative and able to work effectively in a busy multidisciplinary setting, supporting services that work directly with children, young people and families.

• Experience working in a busy office setting, ideally within a health, education or voluntary-sector service
• Strong administrative skills, including accurate record-keeping, data collation and producing reports
• Ability to build effective working relationships with families, clinicians and multi-agency partners
• Advanced IT skills across Microsoft Word, Excel, Outlook, Teams and PowerPoint
• Confidence managing sensitive information, prioritising competing deadlines and working both independently and collaboratively

Key details

Hours: Full-time, 35 hours per week: usual working hours are Monday to Friday, 09:00-17:00. Flexible working is possible

Salary: £27,040 FTE per annum, plus 6% contributory pension scheme  

Location: Ealing Community sites (Greenford Service Centre, Oldfield Lane South, Greenford UB6 9LB) and occasionally at the Anna Freud office, 4-8 Rodney Street, London N1 9JH. There will also be some remote working.

Contract type: Permanent

Next steps

Closing date for applications: midday (12pm), Wednesday, 7 January 2026. Please note that due to high application volumes, we may close this advert early. We encourage you to apply promptly and to keep an eye on our future vacancies for more opportunities.

Notification of interview: shortlisted applicants will be notified no later than Tuesday, 13 January 2026. During shortlisting, applicants are anonymously assessed using the criteria visible in the Job Profile. Please note: due to the high volume of applications received, we will not be able to provide feedback to unsuccessful applicants.

Interviews: will be held in-person/remotely on Friday 15 January 2026

How to apply: click on the 'apply now’ button to apply online via our careers page. We are unable to accept CVs and kindly request no contact from agencies.

Are you passionate about helping young people build brighter futures?

Join Young Enterprise to shape the future of thousands of young people. As our Alumni Community Manager, you’ll build a vibrant, inclusive network where young voices lead, inspire, and drive real impact.

Who We Are

We’re Young Enterprise – a national charity with a bold mission: to give every young person the skills, confidence, and mindset to thrive in the changing world of work.

For over 60 years, we’ve empowered more than 7 million young people through hands-on enterprise and financial education programmes. Whether it’s launching a student business or learning how to manage money, we help young people develop key life skills like teamwork, leadership, problem-solving, and resilience.

We’re a passionate, down-to-earth team of 90+ staff and 2,000+ volunteers who believe that every young person, regardless of background, deserves a fair start in life.

Why Join Us?

We think Young Enterprise is a great place to work—and we’re proud of our people-first culture. Here’s what you can expect:

• A friendly and supportive team where your voice is heard
• A strong commitment to diversity and inclusion—we want everyone to feel they belong
• Generous holiday allowance and flexible working
• Cycle-to-work scheme, life assurance, and NHS top-up plan
• Ongoing learning and mentoring opportunities
• A chance to directly impact the lives of young people every single day

About the Role

This is a role where you’ll really see the difference you make. As Alumni Community Manager, you’ll:

• Build a vibrant, inclusive network that keeps young people connected long after their YE experience
• Create pathways for alumni to grow, give back, and make an impact
• Champion Youth Voice, co-design opportunities with young people, and lead initiatives that inspire, engage, and energise the community
• Work across teams and with external partners to turn strategy into action and help shape the next generation

This is a varied, people-focused role with plenty of room for creativity, independence, and collaboration.

You’ll love this job if you are…

• passionate about shaping futures: Helping young people thrive and seeing real impact
• a champion of youth voice: Putting young people at the heart of decisions and strategy
• love building communities: Creating a vibrant, inclusive alumni network
• collaborative and driven: Working across teams and partners to make big ideas happen.
• a natural communicator: Representing YE, celebrating alumni, and elevating young voices nationally and globally.

Key Responsibilities

• Lead the Alumni Community: Build a network that connects, inspires, and supports alumni at every stage.
• Champion Youth Voice: Give young people a real say in shaping programmes, strategy, and decisions.
• Build partnerships & represent YE: Collaborate with external organisations and showcase alumni achievements
• Drive engagement: Create mentoring, volunteering, and recognition opportunities
• Collaborate across teams: Work with colleagues to deliver a seamless, high-impact alumni experience
• Turn strategy into action: Translate the Alumni and Youth Voice Strategy into practical plans with clear milestones
• Celebrate impact and share insights: Showcase alumni stories, track outcomes, and provide insights to inform decision-making.

A few practical things

· This is a hybrid role, requiring you to work from a YE office (London or Oxford) at least 8 times per month

Keeping Young People Safe

At Young Enterprise, safeguarding is at the core of everything we do. We are committed to promoting the welfare of children and vulnerable adults. All successful applicants will receive ongoing safeguarding training throughout their employment and be expected to uphold excellent safeguarding practice at all times.

How to Apply

If you’re ready to help shape the futures of young people, we want to hear from you!

Please send your CV and instead of a traditional cover letter, please send us a separate document answering the three questions below, up to 250 words per answer. Please note, applications without answers to the three questions will not be considered. Interviews will be held via Teams.  Applications must be received by 23:30 on 14 January 2026.  First round interviews earmarked for 22 January 2026.

1. Skills and Experience

Tell us about the skills and experience you would bring to this role. You may wish to include examples of community engagement, working with young people, partnership working, or project delivery.

2. Youth Voice and Co-design
Give an example of how you involved young people or other stakeholders in shaping a programme, project, or service. How did you ensure their ideas influenced decisions, and what difference did it make?

3. Collaboration
Describe a time when you worked with multiple colleagues, teams or partners to deliver a project or initiative. How did you build relationships, navigate challenges, and achieve meaningful results?

We understand that candidates may use AI tools to assist with their applications. While these can be a helpful resource, we want to hear about your personal skills, experiences and insights that highlight your unique strengths and perspective in your own words.

Full details can be found in the Job Description.

At YE we are passionate and committed to keeping your data safe and secure.  Full details can be found in the YE People’s Privacy Notice.

Join us – and help us give every young person the chance to thrive. Apply today!

Our vision is for a world where everyone experiencing a mental health issue receives support and respect. Join our passionate, dedicated team and make a difference today.

About the role

The Centre Manager - Retail and Café Operations will drive commercial performance, manage staff and volunteers, ensuring profits contribute to and support our mental health and wellbeing initiatives.

You will be responsible for and oversee the Retail and Café operations at Mayfield Garden Centre and line management of the Horticulture, Retail, Gifting and Café Teams.

You will ensure both retail and café operations deliver excellent customer service and profitability, working closely with our Marketing Team to raise awareness, increase sales as well as encourage and convert new customers.

You will work closely with Mayfield’s wellbeing services to ensure alignment and that the Solent Mind ethos is at the forefront of all sales, events and activities.

You will be the lead for health and safety across the site.

Hours: 37 hours per week (flexibly across Mayfield opening days/times, may require some weekend working and out of business hours).

Location: Mayfield Garden Centre, Southampton.

About you

You will have extensive experience and insights in the garden centre industry, in retail management and horticulture as well as experience managing café or food service operations.

You will need a strong commercial record of meeting sales targets that can be evidenced.

You will need to have knowledge of buying, stock control, understanding health and safety and food safety regulations.

You will have excellent communication skills, ability to provide key and timely content for marketing and line management experience.

We are looking for someone who is passionate about plants, people and mental health.

About us

We're Solent Mind! We’re part of a network of over 100 Local Minds who tailor trusted mental health services to our communities. We set our own strategies and partnerships and rely on the support of our brilliant local fundraisers.

We collaborate with Mind to make sure their pioneering campaigns, information and research make a difference in Hampshire. Together, we make better mental health possible both locally and nationally.

Benefits 

Our Gold Award for Workplace Wellbeing Index 2022/2023 and being a Mindful Employer reflects our commitment to our lively, friendly teams. We empower our people to have a voice, discover new opportunities and develop their careers. In addition to knowing you’re making a difference, you’ll also enjoy excellent benefits, including:

• Flexible working to promote a healthy work/life balance
• 25 days’ annual leave rising incrementally to 30 days per year 
• Pension plan
• Employee Assistance Programme
• Season ticket and cycle-to-work scheme
• 1 day off for your birthday (celebration day) and 2 wellbeing days per year
• Free private GP online or phone appointments
• Staff discounts

If you’re ready to join the fight for mental health, visit our website to find out more and apply.  

Closing date: Monday 5 January 2026 (11.59pm)

Tour and Meet the team: 13 January 2026

Interview date: 14 January 2026

Posts may be subject to a relevant DBS check.

Solent Mind welcomes applications from all the communities in which we work. Appointments are made on merit.

Registered Charity No: 1081116. Registered with Limited Liability in England and Wales No: 4004500.

Depaul UK is exclusively partnering with Robertson Bell in their search for a new Financial Controller to join their team on a permanent basis. Depaul UK is a national charity that delivers a wide range of support and housing services for young people and adults at risk of homelessness.

Reporting into the Executive Director of Finance & IT, this Financial Controller role at Depaul UK is a rare opportunity to take a pivotal leadership position in a fast-moving, high-impact charity. You will lead a busy finance team, embed a new finance system, and ensure robust financial controls, while gaining exposure to both the charity’s consolidated operations and its rapidly expanding housing subsidiary. This role offers exceptional potential for growth and a clear pathway into broader finance leadership.

The organisation:

Depaul UK has worked for 30 years to support people facing homelessness. Depaul UK delivers a wide range of support and housing services for young people and adults at risk of homelessness. We specialise in the provision of services that prevent homelessness, increase the resilience of those we work with, and energise opportunities for employment, education, training and volunteering in the communities in which we work. Our service provision reaches from Newcastle to Greater Manchester to London - with plans to grow our business in response to increasing need. 

Homelessness is a complex and constantly evolving challenge. There is no ‘one-size fits all’ solution and Depaul UK believe no one should have to sleep in an unsafe place or be held back from achieving their potential. Each year, they support and empower thousands of young people to find a safe place to call home, a chance to thrive and a brighter future.

The key duties of the Financial Controller will be as follows:

• Lead on the preparation of year-end financial reporting across the group
• Support the preparation of Depaul UK Trustees report and lead on the annual statutory audit process
• Develop and maintain a full set of financial policies and procedures which support the charity to deliver its aims
• Review and streamline controls and processes, including greater automation/ integration with other business systems
• Act as a finance subject matter expert, providing accounting advice to the team and wider organisation
• Prepare monthly management accounts for Depaul Housing Services
• Ensure the interests of the function are represented at internal committees
• Supervise the processing of all financial transactions and payroll, ensuring adequate documentary support, correct coding and appropriate authorisation
• Ensure month end timetable is adhered to, making sure that all bank and control account reconciliations have been carried out
• Ensure all income and expenditure is appropriately analysed and restricted and designated funds are correctly accounted for

The successful candidate will have:

• A full, recognised accounting qualification, or be in the final stages
• Ideally, a background working in the charity or social housing sectors, but this is by no means essential
• Demonstrable experience working in a strong internal control environment and driving effective month and/or year-end routines
• The ability to lead and develop a high performing team
• Excellent relationship management skills, and the ability to work within a cross-functional Leadership Team to continuously improve the service

Candidates who are looking to make their first move from practice into industry are also strongly encouraged to apply!

This role can be based in either London, Manchester or Whitley Bay, with hybrid working policies in place, requiring only two days per week to be worked from the office, with the rest from home. Please note that salary differs by location:

• London: £64,282
• Manchester: £63,782
• Regional: £60,782

Applications are open until Sunday 18^th January, with first stage interviews due to take place the week commencing 26^th January. CVs will be under continuous review in advance of this date so please submit your application today to make sure you don’t miss out!

Mind BLMK works across our communities to support positive mental health and wellbeing. Working closely with a range of partners, we offer a number of activities from our wellbeing centres and local venues to make a difference to the mental health and wellbeing of people in Bedfordshire, Luton and Milton Keynes, and our aim is to make sure that no-one has to face a mental health problem alone.

Community Navigator (SPA) – Mental Health
Post no: 651
Salary: £26,600 per annum
Contract: Permanent
Hours: 37 hours per week, (Monday to Friday, 09.00 - 17.00)
Location: Eaglestone Health Centre, Milton Keynes

This role is an opportunity to work for Mind BLMK as part of the Milton Keynes NHS mental health service for someone with experience working in health, social care or information and advice, in direct contact with service users.

Working alongside colleagues from Central Northwest London Foundation Trust (CNWL) this role will provide referral management to and from Secondary Services. This will include signposting patients to statutory services including talking therapies and wider community based & voluntary sector support.

The role also includes answering calls through the NHS 111 Mental Health Option whereby you will be required to assess risks in real time and appropriately managing the call, escalating when necessary.

The Community Navigator will work as part of the team to deliver on the aims and objectives of the Mental Health Hub whilst representing the Voluntary and Community sector with the NHS.

The successful candidate will have a minimum of 1 years’ employment working in health, social care or information and advice, in direct contact with service users, ideally within a Mental Health setting, and will have worked with challenging or vulnerable patients who present with multiple or complex needs or risk history.

Service Delivery

• Work within the NHS Mental Health SPA (Single Point of Access) Team to review and process referrals received from GP Practices and other sources including those to be subsequently triaged and assessed by mental health practitioners.
• Actively call patients with a view to assisting them through the process and making their onward appointments into community or secondary care service providers.
• Support the hub to signpost patients and direct them to appropriate services including secondary care, the local Voluntary and Community sector services and activities that support the patients’ wider determinates of their mental health and wellbeing.
• Answer calls, ensure sufficient phone cover, respond to messages/voicemails, provide administrative support to the Mental Health SPA for all services and deal with queries in a sensitive and timely way liaising with clinical or team lead as is appropriate.
• Monitor service inboxes during core office hours, responding to any queries professionally providing helpful information.
• Monitor and action tasks within SystmOne and maintain records of all activities carried out, i.e. outbound calls, calls received, archiving any received correspondence.
• Build good working relationships with the voluntary and community sector, relevant services and activities to ensure signposting pathways are kept up to date as well navigating and developing the setup of new signposting pathways through networking.
• Provide clinical and non-clinical information in appropriate chronological templates to other services.
• Carry out health and safety responsibilities as directed by Managers in line with Mind BLMK’s H&S policies, procedures, and guidance (risk assessments, reviews, reporting, safeguarding, incidents/accidents, premises).
• To bring VCSE experience, knowledge and culture into an NHS team.

Entitlements/benefits:

• 25 days (pro rata) Annual Leave plus Bank Holidays (pro rata)
• Auto-enrolment NEST pension scheme (employer contributes 3%, employee contributes 5%)
• Optional Health Plan
• Discounts available through Blue Light Card & Tickets for Good
• In-house and external Learning and Development as appropriate for the role.
• Flexible Working On request (in line with Mind BLMK policy on Right to Request Flexible Working)

If you have a passion for working in mental health and possess the required skills, we would love to hear from you.

Closedown: 5pm on Friday 16th January 2026

Please note: We reserve the right to close this advert early if enough suitable applicants apply.

Start date: ASAP

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

Mind BLMK has been committed to the Mindful Employer charter and the Disability Confident Employer Scheme since 2008.

Please note: Mind BLMK follows Safer Recruitment practices and we are committed to safeguarding and promoting the welfare of children and vulnerable adults. Therefore all our roles are subject to an enhanced Disclosure and Barring Service (DBS) check.

No agencies please.

Job Purpose:  

To support the delivery of WIPs housing programme for unsentenced women, providing trauma-informed specialist support to women in HMP Bronzefield, and going through court processes, with a focus on improving housing outcomes for women affected by the criminal justice system.

Key Responsibility Areas

1. To deliver an effective housing intervention for women impacted by the criminal justice system.
2. To develop effective relationships with key stakeholders, such as housing departments, court-based and prison teams, to ensure a collaborative approach to women’s accommodation needs.
3. To provide expert advice and support to colleagues, including upskilling through information and training sessions, and supporting system change activities.

For the full list of responsibilities, please download the recruitment pack.

Terms & Conditions:

Start date: 2nd February 2026

Salary:£30,640 per annum (including £3,990 London weighting)

Location: Primarily based in HMP Bronzefield with some travel to South London.

Working hours: 35 hours per week

Contract: Permanent

Volunteer Engagement Coordinator

This is an exciting opportunity to join a growing organisation and a developing team that recruits and supports young leaders to transform educational and social outcomes for pupils across the UK.

As Volunteer Engagement Coordinator, you will lead regional attraction work to build a pipeline of high-quality volunteers who are motivated to apply for the City Year programme.

Join a youth social action charity which challenges 18 to 25-year-olds to tackle educational inequality through a year of full-time social action. As mentors, tutors and role models in schools, they support pupils growing up in some of the most disadvantaged areas of the UK.

Position: Volunteer Engagement Coordinator

Location: London Office (Kings Cross), Recruitment Events, Training Venue and home. Typically, 3 days per week are worked from home.

Hours: Full-time, Monday to Friday, 35 per week

Salary: £26,700 per annum

Duration: Permanent

Start date: February 2026 (with some flexibility)

Closing Date: 11 January 2026

Interviews: Commence week of 12 January 2026

The Role

You will be responsible for delivering an efficient, end-to-end recruitment service from attraction and selection through to retention and onboarding, ensuring that outstanding volunteers are recruited to achieve excellent outcomes for the schools and pupils we support.

In this role, you will drive recruitment and engagement in your region, ensuring that targets are met, customer service is exceptional, and effective relationships are built. You will also contribute to national projects and develop creative approaches to recruitment and engagement that work for your area. This position offers both responsibility and autonomy to identify, attract, and support exceptional volunteers and team leaders motivated to drive and shape social change.

Main duties and responsibilities include:

· Responsibility for the attraction of high-quality applicants

· Selection of high-quality candidates aged between 18-25

· Retention and onboarding volunteers

· Developing marketing and promotional activities

· Monitor and evaluate systems and processes

· Collaboration

About You

We are looking for someone with experience and skills as below.  

· Strong belief, enthusiasm and commitment to City Year’s programme, mission and values

· Understanding of recruitment, engagement, or sales processes, with a track record of meeting targets

· Experience working with a range of stakeholders

· Experience planning and delivering events or presentations to diverse audiences (e.g., young people, university students)

· Knowledge of the UK school leaver and graduate markets, the education sector, youth social action, and the volunteer sector

· Experience using an ATS (applicant tracking system) or CRM database (desirable)

· Strong interpersonal and relationship-building skills, with the ability to engage a wide range of audiences

Please apply by uploading your CV and cover letter (two pages preferred) demonstrating your suitable experience, knowledge, skills and abilities. Due to the high volume of CVs received, the charity can only respond back to the successful candidates.

Employee Benefits

As an organisation, particular emphasis is placed on fairness, well-being, and inclusion and offer a range of benefits for staff, including:

· Great holiday entitlement

· Training including degree-level qualifications

· Pension scheme enrolment starts at 4% as standard, and employee contributions are matched up to 5%

· Free eye tests and £20 off glasses

· Interest-free travel season ticket loans

· Interest-free bike loans under the “Cycle to Work Scheme”

· Interest-free Loans to assist employees with welfare or financial hardship

· 2 days per year to pursue volunteering opportunities and 2 days per year to support wellbeing

· Regular all staff wellbeing sessions with external wellbeing experts

· Reservist friendly employer - Bronze award

· Laptop and mobile phone

Other areas of experience may include Volunteer Engagement, Volunteer Recruitment, Volunteer Coordinator, Volunteer Coordination, Volunteer Engagement Coordinator, Volunteer Officer, Volunteer Recruitment Officer, Volunteer Coordination Officer.

Please note this role is being advertised by NFP People on behalf of our client.vi

Position: Volunteering Development Senior Officer (Learning and Development)
Type: Full-time (35 hours a week), permanent
Location: Office-based in London, with flexibility to work remotely
Salary: £33,044 per annum plus excellent benefits  
Salary Band and Job Family: Band 2, Charity

*you’ll start at our entry point salary of £33,044 per annum, increasing to £35,109 after 6 months service and satisfactory performance and to £37,174 after a further 6 months.

About us 

We make sure people living with MS are at the centre of everything we do. And it’s this commitment that unites us across the UK.

Our strategy is based on what people affected by MS have told us is important to them. It gives us a clear and determined focus. 

Our work is based on the hopes and aspirations of our MS community. Together we campaign at all levels, fund ground-breaking research and provide award winning support and information. 

Our people are our greatest asset and the key to our success. We offer a vibrant, progressive working environment where you'll be able to make a difference.

About this job 

Are you passionate about empowering volunteers through learning and development? We’re looking for a Volunteering Development Senior Officer to design, implement, and evaluate effective learning solutions for over 3,000 volunteers and volunteer managers. You’ll play a key role in fostering a culture of continuous learning and improving the impact of volunteering across our organisation.

Key Responsibilities

• Develop and deliver high-quality volunteer learning and development programmes, including induction and training sessions.
• Review and enhance existing learning resources and create new training packages for emerging volunteer roles.
• Collect and analyse data to inform improvements and embed best practices.
• Collaborate with internal teams and community hubs to ensure consistent delivery of training.
• Provide advice and guidance to staff and volunteers on all aspects of volunteer learning and development.

About You

We’re looking for someone who has:

• Experience working with virtual learning environments or learning management systems.
• A track record of developing and co-producing learning solutions, including eLearning and online events.
• Strong knowledge of volunteering and volunteer management.
• Excellent communication and collaboration skills.
• Ability to interpret data and use insights to drive continuous improvement.

Closing date for applications: 9:00 on Monday 5th January 2026

Interested?

PLEASE PRESS THE 'HOW TO APPLY' BUTTON FOR MORE INFORMATION.

Equal Opportunities 
We particularly welcome applications from people with disabilities and or from ethnic minority backgrounds.

We’d be grateful if you downloaded and completed the equality and diversity monitoring form and submit it with your application. 

Disability Confident Employer 
We’re a Disability Confident Employer and we’re committed to promoting equality and diversity.

You can ask for reasonable adjustments as part of both our recruitment and new starter on-boarding processes.

If you need any help or adjustments to apply for this role, please contact us. You can also ask for the application materials to be sent to you in a different format. Such as for them to be sent to you by email or in a larger word format.

More about our employee benefits:
We have a wide range of employee benefits including (but not limited to): 

Encouraging work life balance

• 38 days paid annual leave (including bank holidays), pro-rata for part-time
• More annual leave entitlement, based on length of employment
• Smart working options (with the opportunity to work remotely and find a smart working pattern that suits both you and us) 
• Flexible working options 

Caring for you and your family 

• Generous sick pay entitlement
• More sick pay entitlement, based on length of employment 
• Opportunity to buy and sell annual leave in each calendar year 
• Free access to a GP virtually 24 hours a day/7 days a week allowing you unlimited advice, reassurance and where appropriate diagnosis 
• Enhanced leave for new parents 
• Free access to a confidential 24 hours a day/7 days a week helpline service for both you and your family with a specialist range of support and information
• Special leave options (such as up to 5 days paid leave for domestic or personal emergencies a year)
• 10 days paid disability leave a year, pro-rata for part-time 
• 10 days paid carers’ leave a year, pro-rata for part-time 
• Cycle to work scheme 
• Death in service scheme
• New family-friendly benefits, including paid leave:
  • In the event of miscarriage or still birth 
  • To support fertility treatments
  • For antenatal appointments for both parents

Thinking about your finances 

• Enhanced salary sacrifice pension scheme
• Discounted season ticket loan and interest-free emergency loans
• Give as you earn to support other charities of your choice before tax
• New employee portal including lifestyle savings vouchers and personal wellbeing

Enriching your life at work

• Personalised development plans with a wide range of training courses and opportunities to source additional training options with your line manager
• Yearly internal apprenticeship opportunities
• New, modern offices that embrace working together both in-person and remotely 
• Various opportunities to influence how we internally operate (including surveys, and focus and committee groups) 
• Active and supportive internal employee networking groups for collaboration and peer support 
• 2 days paid leave a year for volunteering for MS Society activities during normal working hours (such as fundraising events, or campaigning in the local community) 
• 2 days paid leave a year for volunteering with other charities during normal

Safeguarding 
We’re committed to safeguarding and promoting the welfare of everyone who uses our services and we come into contact with.

This is regardless of Gender, Race, Disability, Sexual orientation, Religion or belief, Pregnancy, Gender reassignment.

We recognise our particular responsibility to make sure vulnerable adults and children are protected.

We have measures in place to protect everyone we come into contact with from abuse and maltreatment of all kinds.

Your right to work in the UK 
You must have the right to work in the UK to work in paid employment with us. You’ll need to share documents showing you’re eligible to work in the UK if we offer you employment.

You can find the UK visas and permits granting you the right to work in the UK on the UK Government website. We currently don’t have a Sponsor Licence agreement with the Home Office and aren’t able to support you with your visa applications.

No agencies please.

Do you want to make a real difference in the lives of older and vulnerable people in our community? Are you compassionate, organised and driven by a desire to help people live safely and independently?

At WECHI, our purpose is to support older people to remain living comfortably and independently in their own homes for as long as they choose. If you are passionate about applying your skills to a meaningful cause, our Project Manager – Client (Caseworker) roles offer a unique opportunity to make a real impact, guided by our values of care, respect, integrity, and experise.

We currently have two opportunities to join our team, each providing the chance to support clients through practical, often life-changing housing interventions.

About the roles

Project Manager – Client (Permanent contract)

In this role, you will help ensure the smooth delivery of our project management services for older and vulnerable homeowners across Bristol. You’ll provide high-quality advice on housing, repairs and independent living, supporting clients to:

• repair or adapt their homes
• access essential works that enable safe hospital discharge
• explore suitable alternative housing options
• understand available funding routes

Working closely with our technical project managers, who diagnose defects, design and specify works, and oversee on-site delivery, you will guide clients through the process with clarity and confidence. Strong judgement, a proactive approach and an empathetic manner are essential, along with good organisational, numerical and IT skills.

Project Manager – Client (12-month fixed term – Making Space Project)

This role focuses on our Making Space project, supporting clients who need help decluttering or reorganising their homes to improve safety, wellbeing and independence.

You will:

• coordinate and manage a caseload
• provide information, advice and options
• offer practical and emotional support with decluttering
• help clients make informed decisions about their home environment
• collaborate with colleagues and external partners

This is a deeply person-centred role requiring a trauma-informed, sustainable approach to reduce risks, improve wellbeing and support tenancy sustainment.

Who we’re looking for

Across both roles, we’re looking for someone who:

• is empathetic, patient and committed to supporting vulnerable people.
• can use sound judgement in sensitive or complex situations.
• is proactive, organised and confident communicating with a wide range of people.
• can build trust and rapport with clients facing difficult circumstances.
• works well within a collaborative, multidisciplinary team.

Experience supporting older or vulnerable people is highly desirable.

Why join WECHI?

You’ll be part of an organisation with a big heart, a strong social purpose and a team that genuinely cares. Every day, your work will empower people to live safely, independently and with dignity, making a tangible difference in their lives and in our community.

Closing date: 08/01/2026 at midday.

​Interview dates: Wednesday 14th January and Thursday 15thJanuary.

To apply, please submit your CV and a supporting statement (no more than two pages) through the provided link, telling us whether you have a preference between the two roles and why you believe you are the right person for the position.

We are seeking a Community Engagement Officer to provide vital administrative support to our policy & campaigns function and across the organisation, facilitating strong engagement with our community of dementia carers. The successful candidate will act as the first point of contact for enquiries around our carer engagement projects, and will assist with the coordination and administration of policy and campaign activities.  You'll be joining us at an exciting time as we build on our successes and continue to grow our reach and impact to make a difference for dementia carers.

What we do at Dementia Carers Count

We support, advocate and campaign for dementia carers so that no-one feels isolated, invisible or alone.

Key responsibilities of the role

• Be the first point of contact for enquiries, managing incoming phone calls and generic inboxes for policy and campaigns, ensuring that enquiries are escalated efficiently and calls transferred to appropriate DCC team members.
• Record carer details and interactions on the database.
• Support the recruitment and ongoing management of the dementia carer community, including working across DCC teams to facilitate the promotion and ongoing coordination of a range of engagement opportunities.
• Assist in the planning, coordination, and delivery of campaigns and community engagement activities.
• Support communication with and management of the Carers’ Advisory Panel, including scheduling meetings, maintaining attendance records, and facilitating communication among members.
• Provide support for carer engagement, as required, to other teams in DCC.

We are looking for the following experience:

• Managing incoming enquiries via phone and email, with the ability to efficiently triage and escalate as needed.

• Using databases to record and manage personal information

• Coordinating appointments, meetings, or events.

• Using email or community and campaigns engagement clients like MailChimp, Campaign Monitor or Engaging Networks.

Full job description and person specification can be found in our recruitment pack via our website.

This role is remote, with periodic days in London required.

 Title: Social Media Officer

Location: Gilwell Park, Chingford (hybrid – two to three times a month on Wednesdays when the Comms team is in)

Salary: Hybrid£33,476 per annum, Band E, Level 3 (inclusive of Outer London Weighting)

Contract: Permanent

Hours: Full-time (35 hours per week) There is an on-call element of the role where the post holder will monitor social media comments on evenings and weekends. This will be done on a rota basis.

The Role:

The successful candidate will help to build Scouts social media audiences to support the Skills for Life strategy, ensuring we represent our young people, influence our communities and reach new audiences.

Understand how social media is evolving, particularly how brands are using video effectively. You will interact with our communities on our social channels to increase engagement, followers and the quality of their experience. This person will be instrumental in growing and managing new social media platforms for Scouts, to support Scouts growing to benefit more young people. You’ll create, edit, design, schedule and monitor social media content, in close collaboration with the Social Media Manager.

You’ll collaborate with creative content and brand and media colleagues to make and share channel-appropriate content using words, images, audio or video. The successful candidate will need to have a basic understanding of how both organic and paid social media works.

As our Social Media Officer, the Key responsibilities are:

• Generate bold, creative, share-worthy content
• Maintain a solid understanding of the changing needs of our social audiences and the channels they use
• Plan and schedule social campaigns
• Community management: manage dialogue with Scouts social media communities by responding to and driving conversations
• Provide insights on how to engage and influence audiences on social

What we are looking for in ourSocial Media Officer:

• Able to work at pace
• Excellent writing skills, with a particular talent for writing succinctly and with personality.
• A strong grasp of spelling, grammar and punctuation.
• Interest and ability to film and edit video content for Reels and TikTok on a mobile phone.
• Ability to understand, interpret and interrogate content challenges and come up with appropriate responses with support from colleagues.
• Ability to manage multiple projects

This role if perfect for you if social media feels like second nature. You keep an eye on what’s happening across platforms and know how to spot trends that will land with our audiences. TikTok will be a big part of your portfolio, giving you plenty of room to make your mark.

Benefits:

• We are an award-winning Charity of the Year (Charity Times Awards 2022) with over 400 employees across multiple locations across the country.
• 28 days holiday and going up to 32 days after 2 years’ service plus additional days at Christmas
• Flexible working hours
• Work in a way that suits you, your role and your department
• Double matching pension up to 10% of gross salary

For a full list of our benefits click .

Closing date for applications: 11:59pm on Monday 12th January 2026

First round interviews will be held via teams on 27th and 28th January 2026
Second round interviews will be held in person at Gilwell Park on 2nd and 4th February 2026

Strictly no agencies. 

The Scouts is an equal opportunities employer and we are committed to fostering an inclusive environment where everyone feels valued and empowered to contribute. We offer flexible working arrangements to support diverse needs and lifestyles, ensuring that our teams can thrive both professionally and personally. We welcome and encourage applicants from all walks of life, believing that varied perspectives strengthen our innovation and community. Your unique experiences and ideas are essential to our success, and we look forward to hearing from all voices.

Make a real difference in the lives of asylum seekers and newly recognised refugees! Join New Citizens’ Gateway as an Outreach Project Manager and lead the delivery of vital frontline support to people residing in temporary accommodation across five hotels in Barnet. You will oversee a dedicated outreach team working to reduce isolation, improve wellbeing, and empower individuals seeking asylum.

We offer a supportive working environment with excellent benefits including:

• 6% employer pension contribution
• 35 days annual leave (including bank holidays)
• Ongoing training and professional development opportunities

New Citizens’ Gateway (NCG) is an independent, registered charity working to reduce health inequalities, combat social exclusion and poverty, and support the integration and independence of refugees and asylum seekers.

We are seeking a highly motivated and experienced Outreach Project Manager to lead our outreach service. This role is responsible for managing outreach staff, coordinating support across multiple hotel sites, ensuring compliance with safeguarding and quality standards, and providing specialist guidance to the team on complex client issues.

The successful candidate will have at least two years’ project management experience and direct experience supporting refugees and asylum seekers, with strong communication and organisational skills. Ability to speak a community language is desirable.

New Citizens’ Gateway is committed to equality, diversity, and creating a workplace that values lived experience. We welcome applications from people of refugee background and others with direct experience of the issues our clients face.

Closing date: 04/01/2026Interview date: 08/01/2026 (please keep this date free)

We're looking for an Education & Volunteering Manager to join our central office team and support our mission to deliver expert-led arts and educational events as well as cultural and heritage projects through our membership and local societies.

You'll support the Deputy Chief Executive Officer in building and maintaining The Art Society’s Directory of Lecturers, along with planning and running the annual Directory Day. You’ll also provide general support for the four Heads of Volunteering and their teams (Arts Volunteering, Heritage Volunteers, Trails of Discovery and Church Recording).

Jointly with the Society & Membership Lead, you will manage the administration of the grants programme and the annual arts competition, along with supporting the wider team in responding to enquiries, calls and emails and other duties to assist in the smooth running of The Arts Society.

What you'll be doing (key responsibilities)

• Supporting the recruitment and accreditation of lecturers along with management of the Directory of Lecturers
• Providing general support and advice on education-related queries
• Updating lecturer-related records on our CRM along with web pages and resources related to the Directory of Lecturers and educational activities
• Acting as the first point of contact for queries related to volunteering
• Providing general support, advice, tools and resources for the Heads of Volunteering and their teams
• General communications and administrative support for the department

What you'll bring (skills & experience)

• Experience of database management (desirable)
• Experience of working with volunteers (desirable)
• Excellent planning and organisational skills
• Good people skills, ability to negotiate
• Ability to self-manage/self-motivate
• Ability to prioritise activities
• Ability to develop creative solutions to complex problems
• Excellent communication skills both written and verbal

Job Title: Receptionist & Conference Administrator

Contract: Permanent, Full Time

Hours: 35 hours per week (Saturday & evening cover occasionally)

Salary: Circa £25,207 per annum (Inclusive of Real Living Wage)

Location: Coram Campus, London.

About Coram

Coram is committed to improving the lives of the UK’s most vulnerable children and young people.

We support children and young people from birth to independence, creating a change that lasts a lifetime.

In December 2018, Coram opened the Queen Elizabeth II Centre, which houses the Rangoonwala Conference and Learning Centre. These spaces provide modern and flexible facilities for meetings, trainings, and conferences of up to 140 delegates. Proceeds from these meetings directly contribute to Coram’s charitable mission. 

About the role

This is an exciting opportunity to join Coram’s Conference & Visitor Services Team, working in the conference team assisting with meetings and events and covering Reception. You will be working in a busy conference centre and reception desk and will have a passion for providing excellent customer service by giving a positive first-impression to every visitor to the Coram’s campus. You will have the ability to multi-task as this role requires you to assist the Conference team in in all aspects of the meeting process, from bookings, invoicing, and servicing meetings. We are looking for an enthusiastic, well organised individuals. The ideal candidate will have strong administration skills, some reception and hospitality experience preferred, and a flexible ‘can do’ approach.

To apply for this role, please click on the 'apply now' button below to complete the application.

Closing date: Friday 16th January – 9am

Interview date: TBC

Coram (entity) is an equal opportunities employer and welcomes applications from all sections of the community. We actively encourage applicants from Asian, African, Caribbean and other minority ethnic backgrounds to join our teams. Whilst we have a diverse team we recognise we are a predominantly white workforce and are genuinely committed to encouraging candidates from diverse communities in order to improve the services to the children and families we help.

We are committed to the safeguarding of children and where appropriate will require the successful applicant to undertake a check from the Disclosure and Barring Service.

Registered Charity No. 312278.