Planning manager jobs in south woodford, greater london

Job Title: Member and Supporter Experience Officer

Team: Member and Supporter Experience

Location: Hybrid (split between home-working and London) 

Interview Dates: 27th and 29th May

*This role sits within a pay grade with a pay range of £25,601 to £32,089. The salary on appointment will be set at the lower end of the pay range, to a maximum of £27,568 depending on the candidate's skills and experience. This approach aims to ensure fair compensation for new hires while maintaining alignment with the structured pay scale for the role.

It’s an exciting time to join the Ramblers as we have recently refreshed our strategy to support the delivery of our long-term ambitions.

We need your drive, knowledge, skills, and creativity to help us raise awareness of the Ramblers and what we stand for, enabling the charity to grow its supporter base and open up the joys and wellbeing benefits of walking to many more people.

We make everyone feel welcome and part of the Ramblers community. We make sure we all feel respected and accepted and know our contributions make a difference in achieving our mission.

Context and purpose of role 

At the Ramblers, we are committed to providing our supporters with the very best experience possible, placing the Member and Supporter Experience Team at the heart of our operations. The team acts as the first line of support for members and supporters, responding to enquiries, managing interactions, and deepening engagement with the Ramblers. 

This role is instrumental in ensuring a seamless supporter journey, helping to attract, welcome, and retain supporters while providing valuable insights to the organisation to improve supporter experiences. As an ambassador for supporters, the role also contributes to the organisation’s ability to deliver its charitable mission. 

Key responsibilities 

Supporter Engagement 

• Respond to supporter enquiries via phone, letter, email and social media in a timely and professional manner, and with professionalism, empathy and attention to detail. 

• Triage enquiries, referring complaints, safeguarding and safety matters to the specialists in the organisation and escalating other enquiries as needed to subject-matter experts. 

• Listen and respond to the needs of each supporter, understanding their motivations and experiences to foster long-term relationships. 

• Acknowledge and thank donations and other payments in a timely and personalised manner. 

Payment processing 

• Handle and manage the Direct Debit cycle, ensuring accuracy, compliance and timely processing with support from colleagues and finance. 

• Provide monthly KPIs related to Direct Debits to Head of Member and Supporter Experience.

• Process and manage in-bound financial payments in an accurate and timely manner, managing any reconciliation as required. 

• Investigate and resolve any payment issues, liaising with supporters and the payment processor as needed. 

• Support our auditors and finance team on any reconciliation or financial enquiries. 

Data integrity and CRM Management 

• Maintain accurate records of interactions, transactions, comments, and complaints in the CRM system in accordance with data protection and Gift Aid Legislation. 

• Share key supporter data and insights within the organisation to elevate the supporter voice. 

• Support key supporter administration tasks (e.g. welcome pack data send) 

Problem-solving and complaints handling 

• Investigate and resolve low-level issues or complaints, liaising with other colleagues as required and keep supporters informed throughout the process. 

• Handle complex technical enquiries related to our digital tools such as app, website, insight hub. 

• Manage feedback and complaints, following established procedure with a focus on turning negative experiences into positive ones. 

Volunteer support 

• Provide training and support to key volunteers, such as Membership Secretaries, helping them to attract, welcome and retain members. 

• Provide support to office volunteers, ensuring they feel values and supported to carry out their tasks effectively. 

Continuous improvement 

• Input into new digital development to ensure supporters receive value, and to minimise pain points 

Other 

• Undertake such other duties as may be reasonably required of the post. 

• Engage and proactively develop excellent working relationships across the organisation.

The person

Knowledge, Skills and Experience 

Essential: 

• A high standard of organisational, interpersonal and communication skills. 

• An excellent telephone manner. 

• An ability to maintain high levels of accuracy at all times. 

• Ability to adapt style, tone and content to provide a tailored service to supporters. 

• Ability to show initiative and determination to investigate and solve complex enquiries. 

• Excellent time management and organisational skills enabling you to plan and prioritise incoming workloads to SLAs set. 

Desirable: 

• Proven experience of working in a busy customer/supporter service environment. 

Personal Attributes 

• A team player, develop collaborative, strong and effective working relationships. 

• Empathetic and patient, with a genuine desire to help members and supporters. 

• Positive and professional attitude. 

• Proactive and self-motivated with the ability to work independently. 

• Adaptable and flexible in a fast-paced environment. 

• Strong sense of responsibility and accountability.

Values and Behaviours 

Our values are the core principles that guide us daily in our work and our membership of the Ramblers. We all share the passion that walking is for everyone and by living our shared values we can ensure the Ramblers is an organisation to be proud of. Our values will earn trust for the Ramblers brand which will allow us to open up a world of walking opportunities for even more people. 

Inclusive 

We make everyone feel welcome and part of the Ramblers community. We make sure we all feel respected and accepted and know our contributions make a difference in achieving our mission.     

Inspiring 

We strive to inspire people through the way we act and the things we say. We channel our passion and ambition so others are moved to help us achieve our mission.     

Empowering 

We empower and encourage each other to make a positive contribution to our teams and the Ramblers. We do all we can to make sure everyone has the ability, and feels confident, to take action.      

Responsible 

We take responsibility for ourselves and those around us seriously, by always acting in a safe and supportive way. We care about the environment and make sure we do what we say we will do.   

About us

Jigsaw exists to build rigorous evidence for lasting change in education. We engage in applied research, evaluation, strategy and technical assistance. 

Our work focuses on high-impact areas which can strengthen quality education in low- and middle-income countries. This includes specific technical focus on: education technology; education in emergencies and protracted crises; education, climate and environment; and education for girls.

Our values

We focus on the end game - this means you can expect us to focus on things like contextualisation, sustainability and scalability.

We play to our strengths - this means we only say yes to a few things, invest in building our technical expertise, and aim to be exceptional at what we do. 

We ask important questions - life is too short to go with the flow, so we challenge ourselves and those we work with to think critically and constructively about big problems. 

We treat people with dignity - power dynamics are real, respect is important, and our values are lived out through every interaction we have with each other and our research participants. 

We are committed to learning - we do this collaboratively and rigorously, we believe in understanding complex systems, validating our assumptions and applying lean and adaptive principles to all our work.

We prioritise local contexts - and believe that our work is most effective when communities are centrally involved in decision-making. 

We listen deeply - everyone has a story and this matters, so we prioritise participatory and child-friendly methods and build strong relationships with local research organisations. 

We believe change is possible - but making it happen is complex and takes a long time, so we focus our energy on ensuring our work gets read, listened to, and has a positive impact on decision-making.

Our work

Our work is about building evidence that both strengthens and disrupts the education sector. We focus on areas of the sector which we believe to have the highest potential to improve education for those most in need. 

The majority of our current engagements focus on the following four areas: education technology; education in emergencies and protracted crises; education, climate and environment; and education for girls – although these are often overlapping and interconnected with a range of other critical issues. We embrace the complexity of education by wrestling with these intersections. This is where our work has the greatest impact.

On our website you can read more about why we focus on these things, our case studies, and the organisations we work with.

Why this role

There is a crisis in education quality in low-income countries. All of Jigsaw’s work is focused on helping to tackle this through applied research, evaluation, strategy and technical assistance. We exist to build rigorous evidence for education. Our mission is clear and our team is growing.

We want a Researcher to join us. Jigsaw is a place where you can do career-defining work and have a real impact on education. The successful candidates will contribute to the delivery of high-quality research, evaluation, strategy and technical assistance work within Jigsaw’s core sector focus areas. They will produce fluent and well-structured contributions to written reports and will confidently handle client interactions. They will be a valuable member of a passionate and vibrant team that loves to interact with different communities across the world.

We know that people are complex and experience does not always fit into precise lists. If you don’t meet all the requirements but have a hunch that you might be the right person for our team then please still go ahead, submit an application, and convince us by providing compelling answers to the four questions within the application.

Role description

As a Researcher at Jigsaw you will:

• Co-design quantitative, qualitative and mixed-methods methodologies
• Collect data, both face-to-face and remotely
• Clean, validate and analyse data
• Contribute to writing reports and presentations
• Present research findings for a variety of internal and external audiences
• Collaborate with Jigsaw partners and clients on data collection where relevant
• Support proposal development for potential new projects
• Contribute to Jigsaw’s internal work, including participating in internal meetings and supporting key internal priorities

Person specification

We are looking for candidates who possess the following essential skills, competencies and experiences:

• Demonstrated interest in the education sector
• Understanding of the project cycle - proposal development, designing mixed-methods methodologies, collecting data, analysing data, writing reports and presenting findings
• Ability to communicate effectively
• Ability to identify problems and solutions
• Ability to adapt calmly to changing situations
• Ability to manage a complex workload under pressure
• High aptitude for personal learning
• Attention to detail (in data collection, analysis and writing)
• Keenness to grow and engage with constructive feedback
• Willingness to use established tools and processes that facilitate effective team work

In addition, the following skills, experiences and knowledge are desirable:

• Strong project management skills, including the ability to design project workflows, monitor milestones, and adapt plans in response to challenges, ensuring deadlines, budgets, and quality standards are met
• Experience of qualitative and quantitative education research design methodologies, such as mixed methods, quasi-experimental, participatory, case study or process evaluation methods
• Experience of qualitative analysis and qualitative data analysis software
• Experience of statistical methods (descriptive & inferential statistics)
• Arabic or French language proficiency
• Experience of delivering training - both face-to-face and online
• Experience working in a low-income country, ideally in education

What we offer

The role is full-time (37.5 hours per week). The role will be based in London and the successful candidate will be required to come into the Jigsaw office at least three days per week, plus occasional international travel.

The salary is £26k - £36k pro rata (starting salary depending on the competencies and experience).

The package also includes:

• 25 days holiday (pro-rata)
• Flexible working arrangements
• 5% matched pension contribution
• Cycle to work scheme
• Personal development leave
• Mental health days
• Parental leave
• Discretionary bonus

How to apply

All applicants will be required to answer 4 questions within their application and upload a CV (maximum of two pages). Application deadline - 30 May 2025.

Candidates who meet the criteria set will be invited to take part in a remote-based test and the highest performing candidates will be called for an interview with members of the Jigsaw team.

Whilst we appreciate the time and effort that has gone into your application we can only correspond with short-listed candidates. If you have not heard from us by 06 June 2025 then your application was unsuccessful. We are looking forward to hearing from you.

Vegan Corporate Projects Liaison

Position Objective:

To advance PETA's work, particularly our promotion of vegan living, by initiating and delivering various special projects

Term of Employment:

Full-time, Permanent

Salary:

£30,000 - £32,000

Location:

Remote in Mainland UK

Reports to:

Senior Corporate Projects Manager

Primary Responsibilities and Duties:

• Work with the Director of Vegan Corporate Projects and Corporate Projects Manager to develop and manage a strategic plan for PETA's work with companies
• Establish and maintain productive relationships with corporations and institutions, and negotiate to improve/increase their vegan options while reducing/eliminating meat, dairy and eggs
• Work with caterers at major sports arenas in the UK to encourage them to expand and promote their vegan food offering
• Encourage chicken shop takeaways to have vegan chicken options on the menu
• Develop positive ways to reach farmers, farming organisations, and the public, to promote plant-based agriculture
• Ensure consistency and best practices in external communications
• Prepare and deliver presentations to executives
• Initiate and execute projects to encourage the public to try a vegan lifestyle
• Develop and make recommendations for ways to increase media coverage of vegan eating in order to help push it further into the mainstream
• Oversee, organise, participate in, and execute vegan-related awareness events
• Attend meetings in order to brainstorm and develop future projects
• Work with PETA's media and marketing teams to achieve maximum exposure for our corporate work
• Represent PETA's corporate campaigns to the media and the general public
• Travel to attend meetings or news conferences
• Perform any other duties assigned by the supervisor

Qualifications:

• Minimum of two years' experience in advocacy, public relations, or corporate affairs
• Demonstrated ability to create and deliver presentations, address and overcome objections, and negotiate and close deals
• Proven exceptional organisational and research skills
• Excellent written and verbal communication skills
• Demonstrated ability to work independently and effectively with minimal supervision
• Thorough knowledge of animal rights issues and PETA campaigns
• Knowledge of hospitality industry a plus
• Ability to work well under pressure and meet deadlines
• Commitment to the objectives of the organisation and the ability to advocate its positions on issues in a professional manner

 
Job Title: Community Engagement Officer 
Location: Remote with frequent travel (must be UK-based)
Reporting To: Advice and Support Lead 
Hours: Full-time 
Salary: £26,000 - £28,000 
Contract Type: Permanent  

About Us 

Metabolic Support UK (MSUK) are the leading organisation for Inherited Metabolic Disorders (IMDs), supporting thousands of people worldwide through providing individual support, building communities, and continually advocating for and empowering those living with IMDs. 

We are a small but mighty team providing individual support, advice and connection to the over 40,000 living with an IMD in the UK and more across the world. We have a strong interest in rare disease policy and campaign for the rights of our rare disease community for better healthcare services, access to treatment and to be able to live well everyday.  

Role Overview 

MSUK are seeking a passionate and proactive Community Engagement Officer to strengthen and grow our patient and family community. There are over 1500 IMDs and many of our community use social media, other patient groups and in-person events to connect and learn. This role is central to how we engage with the people we support — through social media, community groups, events, and collaborative partnerships. You’ll be the bridge between our charity and the people we serve, helping to build a supportive, inclusive, and informed community.  

Key Responsibilities 

Engagement & Social Media 

• Manage and monitor all online patient communities responding to community messages and comments with empathy and timeliness 

• Moderate relevant support online community groups, ensuring they are safe, active, and welcoming spaces 

• Identify themes and areas of interest to advocate internally for MSUK response to meeting community need 

• Signpost our Individual Support service, identify and flag individual enquiries to the Individual Support Lead 

• Working with our Campaign & Comms Lead, grow the charity’s presence across social media platforms (e.g., Facebook, Instagram, LinkedIn, X, TikTok) 

• Develop content that resonates with patients, families, and supporters, amplifying community stories and voices 

• Build and manage our lived experience co-production group ‘Metabolic Advisory Council’ 

Community Insight & Advocacy 

• Functioning as the ‘internal expert’ on IMD communities for all MSUK team members 

• Using our Contact Record Management system to log and manage community database to provide timely, relevant insight to team members when required 

• Work with Head of Insight & Advocacy to engage and support communities in relation to timelines for insight work 

Events & Campaigns 

• Plan, organise, and execute online and in-person community events (support groups, awareness days, family meetups, annual conference) 

• Collaborate with the team to deliver campaigns around awareness, fundraising, and education 

• Work with Virtual Support Assistant to coordinate speakers, logistics, communications, and follow-ups for all events with  

Relationship & Partnership Management 

• Build and maintain relationships with other patient advocacy groups, charities, and health organisations 

• Represent the charity at external events, meetings, and forums relevant to the rare disease space 

• Seek opportunities for collaboration, knowledge sharing, and joint initiatives 

Community Fundraising 

• Work with Fundraising lead on community support for individual and events fundraising including event research, donor journey support and online promotion 
   

Person Specification 

Essential 

• Experience managing online communities and/or social media platforms in a professional or volunteer capacity 

• Excellent written and verbal communication skills 

• Strong organisational skills and event planning experience 

• Empathetic and sensitive to the lived experiences of patients and carers 

• Ability to work independently, from home, and as part of a small, dynamic team 

• Confident, keen to travel and enjoys in-person events and networking  

Desirable 

• Personal or professional experience within the rare disease, health, or charity sectors 

• Experience managing partnerships or external relationships 

• Familiarity with tools such as Canva, Mailchimp, Eventbrite, or similar 

What We Offer 

• A supportive and flexible working environment. 

• Opportunities for personal and professional growth. 

• The chance to make a tangible impact in the lives of people affected by rare diseases. 

Harris Hill are delighted to be working with a national charity to recruit for the Fundraiser (Direct Fundraising) in order tosupport the growth and development of direct fundraising activities, including face to face recruitment and telephone fundraising campaigns.

As a Fundraiser you will:

• Support the Senior Fundraisers in growing direct fundraising activities.
• Assist in the planning and execution of direct fundraising campaigns, including the setup of new fundraising agencies and campaigns.
• Conduct mystery shopping and call listening to monitor the quality and compliance of fundraising activities carried out by external agencies, ensuring they meet expected ethical and regulatory standards.
• Ensure campaigns adhere to compliance standards and best practices.
• Monitor performance metrics, income, and expenditure.
• Advocate for the mission, ensuring that fundraising activities align with values.
• Collaborate with other departments and external agencies to drive success.

To be successful, you must have experience:

• Highly developed written communication skills to understand, interpret and present complex information in a clear and persuasive way for a range of audience
• Have strong ability to record, analyse, and present financial data in an accurate and impactful way.
• Have experience using Windows based software like Excel, Word, and email, to carry out tasks and projects.
• Willingness to travel across the UK for mystery shopping and engage with external agencies to ensure high standards of fundraising.
• A collaborative spirit and the ability to work effectively within a dynamic team.
• Self-motivated, enthusiastic and well organised professional

Salary: £28,337 - £31,485 + allowances

Contract type:Full-time, permanent

Location- London, hybrid  (1-2 days in the office) or remote 

 Closing date: 16th May at 8am

Interview: TBC

Recruitment process: Cv and Supporting Statement 

If this sounds like you, then please do get in touch ASAP!

Unfortunately, due to resource capacity, we will only contact candidates that are shortlisted for interview. Therefore if you do not hear from us within 2 weeks of the closing date please note your application has been unsuccessful.

As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

The Epilepsy Research Institute is seeking a dynamic and strategic Head of Fundraising to lead our income generation efforts and help drive our mission forward. This is a unique opportunity to play a pivotal role in securing sustainable funding to support world-leading epilepsy research.

With a proven track record in fundraising, you will develop and implement a comprehensive strategy across multiple revenue streams, including corporate partnerships, trusts and foundations and major donors. With a minimum of three years’ experience in a senior fundraising role and demonstrable success in securing significant funding, your ability to cultivate and manage donor relationships, craft compelling funding proposals, and oversee high-impact fundraising campaigns will be key to our success.

Our mission is to radically advance research into the causes, prevention and treatment of epilepsy and associated conditions.  If this is something that interests you, and you have the skill set we are looking for, we look forward to hearing from you.

Application is by way of a CV and covering letter which highlights why you are interested in the role and how your experience fits the needs of the Institute as set out in the job description.

Closing date: Wednesday 28 May 2025

Interview dates: Wednesday 11 June and Wednesday 18 June 2025

The Women and Girls Health Champions Project is a partnership initiative developed to improve access to healthcare information, reduce stigma, and connect women and girls with culturally appropriate support in their communities.

In this role, you will play a pivotal role in shaping and delivering this project, building a network of trained volunteer Health Champions and creating a lasting impact.

Are you passionate about using data to drive change and make a difference?

We’re on the lookout for a strong communicator and dynamic problem-solver who will lead how we collect, manage and report on data to drive our vision and strategic mission.

As our Impact Data and Reporting Lead, you will deliver our data strategy and lead on data infrastructure transformation and visualisation. You’ll play a key role strategic role in the organisation to ensure that we have access to relevant and accessible data that drives evidence-led decision making. You’ll bring top-notch communication and relationship building skills to this role as well as a strong understanding of collecting, analysing and using data.  

If you are driven by a sense of purpose, excited to shape the future of an ambitious organisation, and eager to contribute a thriving team, we would love to hear from you. 

The British Psychological Society is the membership and representative body for psychologists and the wider psychological professions.  We're a forward-facing voice that helps to influence a psychological approach to policy-making that puts people first. Community is at the heart of everything we do - we make it easy to connect and collaborate with other members.

We are seeking a Social Media and Online Communities Officer to join our friendly and supportive Digital team at the British Psychological Society, to cover maternity leave on a 12-month fixed term contract. This busy team is responsible for developing, testing, and implementing a strategy to reach and engage target audiences through digital channels like web, mobile, and social.

The role is responsible for:

• Devising and delivering engaging content for social and online communities, ensuring consistency in terms of style, quality and tone of voice
• Supporting the launch of new online communities for our members
• Proactively exploring new and innovative visual approaches and techniques for storytelling on social
• Keeping up to date with social algorithm and platform changes, testing and learning to optimise content and reporting findings to the team
• Delivering video content that engages and educates, including explainers and case studies
• Supporting the Social Media and Online Communities Manager in planning and implementing a member engagement strategy to drive increased engagement and member growth of the BPS’s online communities.

To be successful in this role, you will need:

• A passion for all things social media, and a knowledge of the latest trends and best practice
• Demonstrable experience of online content development, including writing for online channels; able to provide examples of accessible, inspiring content which measurably drive action
• Experience of digital asset creation using photo and video editing software (Premiere Pro, InDesign, Photoshop)
• Experience of using a social media scheduling platform
• Excellent written, verbal and visual communication skills
• To be creative, enthusiastic and able to build strong working relationships.

It goes without saying that you should have an interest in the field of psychology and its impact upon society. 

We offer a friendly, values led working culture with an excellent benefits package which includes:

• Agile & flexible working 
• Generous leave entitlement 
• Occupational pension scheme 
• Cycle to work scheme / free eye care vouchers / Winter flu vaccinations 
• Tailored learning & development 
• Employee Assistance Programme
• Life Assurance Scheme 
• Discounts scheme with national organisations 

How to apply 

To apply, please send your CV and a covering letter detailing how you meet the criteria in the job profile by 23.59 on Sunday 25th May 2025. 

Short-listed candidates will receive a creative task to complete, prior to interview selection. Interviews will be held on-line, w/c 16th June, with the aim of starting the role towards the end of July.

For further information about the role, please see full details on our website under jobs at the BPS.

The British Psychological Society is committed to a culture of equality, diversity and inclusion. We welcome applications from all sections of the community, irrespective of your background or circumstances. We are unable to sponsor people requiring a work visa and are therefore only able to accept applications that can demonstrate a right to work in the UK. 

If you have not heard from us within three weeks of the closing date, please assume that your application has not been successful on this occasion. 

Hours: 37.5 hrs a week, including early, evenings, weekends and bank holidays

Are you passionate about empowering young people to move forward from homelessness, trauma, or complex life experiences? Do you want to be part of something new, exciting, and truly life-changing? If so, we want to hear from you.

Peabody is launching a brand-new supported housing service in Lambeth for young adults aged 19 to 25 who need tailored, trauma-informed support to rebuild their lives. We're recruiting multiple Housing Support Workers to join us at the very start of this journey.

About the service
This new service will offer a safe, stable, and supportive environment for young people facing homelessness, many of whom may have mental health challenges, substance misuse issues, or experience of the care or criminal justice system. You’ll be part of a team delivering intensive, person-centred support that helps them build resilience, learn life skills, and take steps toward independent living.

What you’ll be doing

• Managing a small caseload of young people, meeting regularly to review progress and goals
• Developing support plans and risk assessments tailored to individual needs
• Supporting with housing applications, budgeting, benefits, and life skills
• Signposting to mental health, substance misuse, and safeguarding services
• Building trusted relationships while maintaining professional boundaries
• Ensuring accurate record-keeping using Microsoft Office and case management systems

Who we’re looking for

We’re looking for passionate, reliable, and empathetic individuals with:

• Experience supporting young people aged 19–25 in supported housing, education, youth work or care
• Understanding of homelessness and housing legislation
• Experience in support planning and risk assessment
• Confidence signposting to specialist services (e.g., mental health, substance misuse, exploitation)
• Excellent communication and IT skills, with strong attention to detail
• A flexible approach to shift work, including weekends and bank holidays (non-negotiable requirement)
• A trauma-informed and safeguarding-focused approach to care

Important: Your personal statement must clearly confirm:

• That you are able to work 37.5 hours per week
• That you can work on a shift rota covering early mornings, evenings, weekends, and bank holidays

Only candidates who meet the essential criteria and confirm availability will be shortlisted for an initial screening interview.

Why Join Peabody?

• A rewarding role where your work directly impacts young lives
• 25 days’ annual leave (plus bank holidays)
• Generous pension (up to 10% matched)
• Paid qualifications and apprenticeship opportunities
• Flexible benefits including healthcare, dental, and retail discounts
• Family-friendly policies and 2 paid volunteering days per year

Additional Information

• This role requires an Enhanced DBS check
• Peabody does not offer visa sponsorship – you must have the right to work in the UK

Closing date: 15th May 2025 at midnight.

Screening interviews will take place between 21–23 May. Candidates may also be invited to attend an in-person interview and complete an online assessment during that week or the following week.

Are you a skilled leader with a drive for investment and sustainability in housing?

We're seeking a dedicated Head of Reinvestment and Sustainability to join the St Mungo’s Assets team. This role is crucial in driving forward our investment and sustainability initiatives, ensuring our properties are safe, well-maintained, and ensuring compliance with PAS 2035 and relevant standards.

Reporting to the Director of Property Services, you will lead multiple improvement projects across our diverse housing stock. Your strategic and operational leadership will be key in delivering high-quality properties and improving the lives of our residents. You will work closely with internal teams, residents, and external partners to drive innovation and collaboration within the Reinvestment and Sustainability function.

Additional responsibilities in the role of Head of Reinvestment and Sustainability:

• Lead reinvestment, disposal, energy efficiency, building safety, sustainability, and planned maintenance programmes.
• Prepare capital budgets, revenue forecasts, and programme schedules.
• Oversee the design, procurement, and delivery of construction proposals for planned maintenance programmes.
• Develop effective relationships with partner organisations, including the GLA, Homes England, and Local Authorities.
• Manage projects and contracts for reinvestment and retrofit initiatives.
• Drive design excellence and contribute to policy development related to property design and sustainability.
• Ensure compliance with statutory and regulatory expectations in building and fire safety, landlord health and safety, and energy efficiency.

In this role you will be required to work flexibly for at least 2 days per week from our Central Office in Tower Hill, London or on site. This allows for training, in person collaboration, team building, line management and other relationship building opportunities. We support a flexible approach to work with opportunities for agile working for the rest of your week; from home, or other St Mungo’s London or regional locations. 

About You
This is a fantastic opportunity for an experienced professional who is passionate about enhancing housing standards and sustainability who has the ability to drive impactful reinvestment and retrofit programmes.

To succeed in this role, you will bring:

• Proven success in managing reinvestment and retrofit programmes with significant budgets, preferably in social housing or local authorities.
• Advanced knowledge of construction, JCT contracts, Building Regulations, and key legislation.
• Expertise in PAS 2035, ECO funding, SHDF, and energy efficiency schemes.
• Hands-on experience collaborating with Retrofit Coordinators, Assessors, and Designers to ensure best practices.
• Exceptional team leadership and staff management skills.
• Outstanding stakeholder engagement, communication, and interpersonal abilities.
• Sharp project management, negotiation, and influencing talents.
• Strong financial appraisal and risk management capabilities with a focus on efficiency.
• Relevant qualification (RIBA, RICS, CIOB) or equivalent experience in the built environment.

How to Apply
To view the job description and guidance on completing your application form, please click on the ‘document’ tab on the advert page on our website.

To find out more and apply, please go to the St Mungo’s careers page on our website.

Closing date: 10am on Tuesday 23 May 2025

Interview and assessments will be held on 4 - 5 June 2025 

We are working hard to create a diverse and fully inclusive culture where everyone feels valued and we welcome applications from all under-represented groups, particularly Global Majority candidates who are underrepresented at this management level.  

What we offer

• Excellent Development and Growth Opportunities
• A Diverse and Inclusive Workplace
• Great Pay and Other Benefits

We’re an award-winning charity running local learning centres in the heart of the communities where the young people we support live. Our centres provide a high-impact education programme which includes practical learning support, pastoral care, and motivational and confidence-building activities for young people aged 7-18. Our aim is to enable students from the least advantaged neighbourhoods to realise their ambitions and achieve their wonderful potential.

As the UK’s leading niversity access organisation, our staff team is helping over 50,000 young people each year at its 44 learning centres and extension projects across England and Scotland, and we plan to scale-up our provision to 50 centres over the coming years. 

We are seeking a Data and Impact Officer to join us to work closely with our Head of Data and Impact and Impact and Evaluation Manager. The role will include administering and developing our database, helping to assess the impact of our
programmes, and producing reports for varied audiences including staff members delivering the IntoUniversity programme
in our centres. As part of a small team, you’ll be involved in providing key data support from the start.

Full training in Excel, Salesforce and data analysis will be provided by the charity’s experts. Prior experience in these areas is not essential, as long as you are a quick learner who is keen to develop your skills. The role is busy and fast-paced. You’ll be meticulous, organised and work to high standards, with a sharp eye for detail. You will enjoy problem solving, have the ability to produce well-presented documentation and be proactive in helping us to improve and innovate. 

The role at a glance

Contract: Full-time, permanent
Start date: As soon as possible, to be agreed directly with the candidate
Location: This role would be based at our Head Office in London
Salary: £30,000 per annum (inclusive of £2,600 London contribution)

Application deadline: 9am Friday 16th May 2025

Join Birthrights as Our New CEO!

Location: Remote (UK-based). Must be prepared to travel to London and other UK locations for frequent meetings with staff, funders and stakeholders.

Salary: £70,000 to £75,000 per annum, dependent on experience

Why Join Us?

• Impact: Make a real difference in the lives of women, birthing people and families.
• Flexibility: We offer flexible working arrangements, including remote work and compressed hours.
• Culture: Join a kind, progressive, and inclusive team dedicated to respectful care during pregnancy and childbirth.
• Growth: Be part of an organisation with ambitious plans for growth and innovation.

About Birthrights: Birthrights is the UK's leading authority on the rights of women and birthing people during pregnancy and birth in the UK. Our work is critical to not only transforming the experiences and outcomes for individuals but also in shifting wider policy, practice and systems. We champion respectful care during pregnancy and childbirth, ensuring that all women are treated with dignity and humanity. Our work is grounded in the belief that every woman has the right to make informed choices about her care and to be supported in those choices.

The Role: Are you passionate about making a difference in the lives of women and birthing people? Do you thrive in a collaborative and supportive environment? Birthrights is looking for a dynamic and compassionate CEO to lead our dedicated team. This is a unique opportunity to drive change, advocate for birth rights, and work alongside a group of passionate individuals committed to our cause.

Key Responsibilities:

• Leadership: Provide compassionate and bold leadership to a remote-working team, fostering a collaborative and supportive culture.
• Strategic Vision: With the Board and staff, refine and lead the successful implementation of the organisation's strategic and operational plans.
• Influencing: Lead creative and bold external campaigns, policy development, and influencing efforts to advance birth rights.
• Financial Management: Oversee financial operations, ensuring sustainability and growth.
• Fundraising and Business Development: Oversee the fundraising efforts and business development initiatives to support Birthrights' mission.
• Board Collaboration: Work closely with the board to shape and implement strategic goals.

Person Specification:

• Essential:
• Background in the charity sector.
• Genuine passion for Birthrights' cause.
• Strong people management skills.
• High emotional intelligence (EQ).
• Competence in financial management.
• Skills in business development and fundraising.
• Excellent communication skills.
• Ability to work closely with the board.
• Strategic and radical leadership skills
• Ability to oversee delivery of policy and programmes to drive impact aligned with organisational strategy and principles
• Ability to build relationships and foster strong collaborative partnerships
• Ability to lead courageously
• Desirable:
• Lived experience of birth or professional experience in maternity care or significant involvement in campaigning or representing people's rights.
• Experience in policy development and influencing.
• Experience in leading bold external campaigns.
• Experience managing remote working or hybrid teams of part-time staff
• Experience of community power building and working as part of movements for change

Our Team: At Birthrights, we believe in the power of collaboration and teamwork. Our team is close-knit, passionate, and dedicated to making a positive impact. We work remotely but stay connected through regular meetings and touchpoints, ensuring that everyone feels supported and valued. We are committed to fostering a culture of kindness, inclusivity, and mutual respect.

Equity, Diversity and inclusion: Birthrights is committed to diversity, equity and inclusion in our organisation and our external work. We know that diversity in all its forms brings more perspectives, experiences and knowledge, and it makes us a better, stronger organisation.

As an organisation, our employees have recently trained with the Queer Birth Club on LGBTQ+ competency and have undertaken extensive training with JMB Consulting on anti-racism.

We are using positive action in our recruitment as part of our commitment to EDI. This means we are actively seeking candidates from under-represented groups (people of colour, women, LGBTQ+, disabled people, socioeconomic background). If two candidates are equally qualified for the role, we will appoint the candidate with this background under the provisions of the Equality Act 2010. Please let us know if you require reasonable adjustments so we can accommodate your needs.

How to Apply: If you are passionate about advocating for birth rights and have the skills and experience to lead our organisation, we would love to hear from you. Please submit your CV to and we will forward you the candidate pack.

Webinar: Join our informational webinar on Thursday 22 May, 12.30 - 1.30 to learn more about the role. The registration link is in the candidate pack.

Application Deadline: Please submit your application by 5.00pm on Monday 9^th June, 2025.