Planning volunteer roles in esher, surrey

Who they are

Citizens Advice Richmond is a local charity that has helped the people of Richmond since 1940. They offer generalist advice on any issue and specialist debt advice. Citizens Advice Richmond is a member of the national Citizens Advice service, a network of around 300 local advice centres.

The role What will you do?

● Complete an introduction for your role.

● Maintain an awareness of how the local Citizens Advice is operating.

● Read papers for board meetings and attend six board meetings per year.

● Work on specific projects with other trustees or staff within the local Citizens Advice to further the strategic objectives of the local Citizens Advice.

● Provide support and assistance to the Chair and the Chief Officer in carrying out their responsibilities, acting as a ‘critical friend’ and sounding board.

● Take on specific responsibilities delegated by the Chair, e.g., supporting new trustees with their induction.

● Carry out the Chair’s duties in their absence, with the acknowledgment of the board as being capable and suitable to do so.

● Be prepared to take over as Chair in the near future.

● Be open to approaches, where appropriate, from other trustees about the work or judgment of the Chair. The Vice Chair will then discuss any issues arising with the Chair or National Citizens Advice.

● Take an active role in discussions during board meetings and work with other trustees to:

● Set policy and strategy direction, set targets, and evaluate the performance of the local Citizens Advice.

● Seek the views of all sections of the community and monitor how well the service meets the needs of the local community.

● Ensure that the service plans for the recruitment and turnover of staff and volunteers.

● Review their own work and how effectively they operate, including action for improvement.

The Royal College of Surgeons of England – Lay Trustee and Chair of the Audit and Risk Committee

The Royal College of Surgeons of England (The College) is one of the world’s leading professional membership bodies working in the medical field. They provide world-class education, assessment and development to nearly 30,000 surgeons, dental professionals and members of the wider surgical and dental care teams, at all stages of their career. Our vision is to see excellent surgical care for everyone.

About The College:

As a professional body and a registered charity, The College has a Board of Trustees acting as its governing body. The Board is responsible for overseeing the College business strategy and monitoring the progress of College affairs. The Board of Trustees are also the custodians of the College, ensuring effective management and administration. Trustees have ultimate responsibility for directing the affairs of the charity, and ensuring that it is solvent, well-run, and fulfilling its charitable objectives.

About the Lay Trustee and Chair of the Audit & Risk Committee Role:

We are seeking a new Lay Trustee who, as well as joining our Board of Trustees, will Chair the Audit and Risk Committee. The role of Chair, Audit & Risk Committee, is one of four Lay Trustees who are responsible for supporting the management and administration of the charity by bringing specific professional, technical and leadership expertise.

About You:

As an experienced board member and senior leader with a strong background in finance and risk management, you will be able to provide strategic oversight and guidance to ensure the integrity and effectiveness of the College’s audit and risk processes. A medical background is not a pre-requisite of the role.

You’ll have previous experience in leading audit and risk committees or have been a member an audit and risk committee, with experience as a chair in other areas. You are likely to have experience of working within a professional membership body and you’ll understand the opportunities and challenges of working in complex small or medium sized organisation. You’ll be an excellent communicator with a combination of curiosity and analytical rigour, which enables you to get to the heart of an issue. Above all you’ll be happy to commit to upholding the highest standards of accountability and transparency.

Time Commitment:

The Board of Trustees will normally hold seven meetings per year (likely to be a mixture of in-person and hybrid meetings).

The Audit and Risk Committee will normally hold 4 meetings per year.

On average, it is estimated that the time commitment will equate to 1.5 days per month, spread irregularly over a 12-month period. Trustees will serve a three-year term. Individual tenure may be extended by up to a maximum of a further three-year term to ensure orderly succession planning, subject to the agreement of the Board.

How to Apply:

To apply, please send your CV and supporting statement answering the questions below

1. Which of your professional skills and/or experience do you feel are most relevant to this trusteeship and why (400-500 words or 3-4 minute video)

2. Which of your personal qualities do you feel are most relevant to this trusteeship (400 words or 3-minute video)

3. Describe a time when you led/ contributed to a challenging board level meeting or group discussion. What approach did you take? How effective was it? (400-500 words or 3-4 minute video)

Timeline:

We will host a Q&A webinar with the College at 6-7pm on Wednesday 23rd April, where they will share further insights and answer any additional questions you may have.

In the first instance send your CV and we will forward you the recruitment pack as well as the link to register to attend this webinar.

Closing date for applications: 12pm on Friday 9th May

First Interviews: w/c 26th May

Final Interviews: w/c 2nd June

We want you to have every opportunity to demonstrate your skills, ability, and potential; please contact us if you require any assistance or adjustment so we can help make the application process work for you.

Charity People actively promotes equality, diversity, and inclusion. We match charity needs with the skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we know greater diversity will lead to even greater results for the charities with which we work.

Join Our Founding Board of Trustees at SUNSHINE

Are you a visionary leader ready to steer transformative change? As we launch SUNSHINE—a soon-to-be registered charity committed to combating loneliness and forging genuine human connections—we invite experienced, passionate individuals to become our inaugural Board of Trustees. Your strategic guidance will be essential in shaping our future and ensuring we launch with the highest standards of governance and impact.

About SUNSHINE

At SUNSHINE, we believe that every person deserves to feel connected and valued. Our grassroots initiative is designed to spark joy, foster community, and provide innovative solutions for social isolation. As we prepare for official registration and set our mission in motion, your leadership will play a critical role in defining our direction and legacy.

Your Role as a Trustee

As a founding member of our Board of Trustees, you'll be at the helm of SUNSHINE's strategic evolution. Your insights and expertise will ensure we build a robust framework for success, guiding us through the essential stages of registration, compliance, and sustainable growth.

Key responsibilities include:

• Strategic Leadership: Define SUNSHINE’s vision, mission, and long-term strategy as we transition from start-up to impactful charity.

• Governance & Accountability: Establish and uphold the highest standards of ethical practice, legal compliance, and financial oversight.

• Risk & Opportunity Management: Identify potential challenges and opportunities, ensuring the charity's resilience and adaptability in a dynamic environment.

• Resource Development: Oversee funding strategies and resource management, laying the financial groundwork that supports our mission and future growth.

• Stakeholder Engagement: Build and nurture relationships with key partners, sponsors, and the community to drive collective impact.

• Charity Set-Up: Guide and lead on the formal processes including registration with the Charity Commission, HMRC account set‐up, and the development of robust operational policies.

What We’re Looking For

We are seeking dedicated trustees with:

• Proven Leadership: Demonstrated expertise in governance, strategic planning, or financial stewardship within charitable or non-profit settings.

• Vision and Passion: A genuine commitment to community well-being and a passion for creating systems that empower and connect individuals.

• Innovative Thinking: The ability to adapt to the dynamic nature of a start-up charity, balancing bold ideas with meticulous attention to detail.

• Collaborative Spirit: A willingness to work closely with a diverse team and an openness to new perspectives that drive collective success.

• Commitment to Excellence: An eagerness to shape policies, uphold accountability, and be instrumental in building a sustainable and far-reaching organisation.

Why Join SUNSHINE’s Board of Trustees?

Becoming a trustee with SUNSHINE is more than a role—it’s a chance to craft a legacy. By lending your expertise at this pivotal stage, you will:

• Shape the Future: Directly influence the strategic direction and governance of a charity dedicated to changing lives.

• Build a Legacy: Contribute to a foundational framework that ensures our long-term success and impact on community well-being.

• Drive Innovation: Help steer a dynamic start-up environment where every decision you make contributes to groundbreaking community solutions.

• Experience Deep Fulfillment: Enjoy the profound satisfaction of making a lasting difference while collaborating with like-minded leaders committed to social change.

Step Into Leadership with SUNSHINE

If you’re ready to bring your wealth of experience and passion for impactful change to an organisation poised to transform communities, we invite you to join our inaugural Board of Trustees. Help us lay the cornerstone for a future where every individual shines with the light of connection and empowerment.

Welcome to SUNSHINE—where visionary leadership creates brighter tomorrows.

The HMSA is a small and dynamic charity that helps those living with hypermobility syndromes (and carers and families) to be independent and live well. We also provide education for professionals in social care, health, teaching and local authority employees. We have big plans to expand our offer to our members and professionals, as well as raise the profile of the charity and hypermobility syndromes.  We are seeking to appoint up to 2 new trustees.  Recognising that most people with these conditions present and are supported in primary care, we are particularly keen to recruit someone with a background in Primary Care to help us develop our plans. We are also interested to hear from anyone with experience of strengthening social media channels and comms, especially within a small charity setting.

 The Trustee role involves:

•  Preparing for and attending quarterly board meetings – 2 hours in the evening or a half day on a Saturday (half online/half in person if possible). The in person meetings are likely to be in central London.
• Providing support/guidance to the other Trustees, the CEO as well as staff/volunteer team. This may include small group working in between Board meetings.
• You may also be asked to participate in sub-committees as required.
• Developing and supporting our Clinical Advisory Group and/or Comms work
• Promoting the HMSA to primary care and other health and social care professionals or other relevant external audiences.

​In addition, there may-be other events such as volunteer/staff/member meetings or conferences that would be useful to have Trustee support

YourGateway2Success is a non-profit organization that helps young people aged 16–25. We provide fun activities and support to help them grow and succeed.

Responsibilities 

- Help plan and run fun activities for young people

- Support and encourage them during events

- Build positive relationships in a safe and welcoming environment

- Work with staff and other volunteers to deliver programs

- Assist with simple tasks like setting up and taking down events

What We are Looking For:

You don’t need any formal experience Just bring:

- A friendly attitude

- Interest in helping young people

- Good communication skills

- Willingness to learn

What You will Gain

- Experience working with young people

- New skills and training

- A reference for future opportunities

- The chance to make a real difference

Medsbag AB

We create products that help communicate emergency action plans to third parties.

Nowadays, children who are diagnosed with a chronic condition will receive an A4-paper explaining how to help the child in an emergency. We as a family have found this not to work perfectly in an emergency. Families are afraid to leave their children to others which results in anxiety and depression for the parents and limits the mobility for children.

Therefore, we have decided to digitise the medical action plan into an app where parents will easily be able to share their children's important information to teachers, soccer coaches and others who could need to use the information.

Research

Volunteer Role Description (remote, unpaid)

We're looking for a detail-oriented individual to help us identify and map out patient organizations and influencers within the field of chronic conditions — such as allergies, diabetes, epilepsy, and others. This research will help us build partnerships and outreach opportunities for Medsbag, our tool that supports families managing medical needs in everyday life.

Your responsibilities will include:

• Researching relevant organizations, support groups, and nonprofits in the health space
• Identifying social media influencers and content creators who focus on chronic illnesses
• Collecting and organizing contact details, social media handles, and public engagement data

You don’t need prior experience in healthcare — just strong research skills, reliability, and a passion for social impact.

Weekly Time Commitment

2-3 hours per week

Duration of Volunteer Role (remote)

1-2 weeks

Offering your skills and time each month will give our fledgling organisation the boost it needs as we deliver our long-term strategy. Carers' Hub is an independent local charity based in Brixton. Our mission is to improve carers’ lives in Lambeth through quality services and community engagement. We achieve this through four core workstreams: raising awareness of carers, influencing local policy through community engagement activities, improving carer wellbeing and connecting carers to each other and to support and training opportunities through our services.

Caring for a loved one, family member, friend or neighbour, can have a significant impact on all aspects of a carer's own life. Our dedicated and passionate team work with carers to help overcome challenges around managing at home, finances, caring with confidence, education and employment, physical health and emotional wellbeing.

We have an exciting opportunity for new Trustees to join the Carers’ Hub Board, responsible for the overall governance and strategic direction of the charity.  We have recently reviewed the current Board and we are particularly interested to hear from people with the experience or skills outlined below, but these are not mandatory, and we would like to hear from anyone with an interest in being a trustee:

• Finance: accounting, managing budgets, producing financial reports. You might be a qualified accountant, or someone who has good financial management experience. We are looking for someone who can help ensure that the Board can provide adequate scrutiny, assurance, and support of the charity's finances. 
   
• Fundraising: writing bids, securing corporate partners or raising donations from individuals. We are keen to diversify our income and we are looking for someone who has fundraising experience to advise and support our staff team to raise funds. 
   
• Legal: employment law, charity law or a different discipline. We are looking for someone who can offer us advice and guidance when needed and help us with reviewing contracts and other documents.

At Carers' Hub, we want our Board to be representative of the diverse community we support. We are keen to hear from anyone who is interested, even if you haven't previously pictured yourself as a trustee or aren't sure if you have the experience or skills required. 

Meetings take place at our offices, in person, in Brixton approximately once every two-three months.  They currently run from 4pm until 6pm and we value our Trustees being able to attend meetings in person.  It is hoped that you will be able to contribute your time to help develop pieces of work outside of meetings depending on your skill set and availability. 

How to apply: Click the Quick Apply button below. You’ll be asked to submit a CV and answer a few short screening questions about your relevant skills and motivation.

Closing date: 9am Friday 30th May

ABOUT SPRINGBOARD

Springboard Youth Academy supports refugee and asylum-seeking young people who have recently arrived in the UK to help them succeed in the classroom and beyond. By combining participatory learning, life skills and holistic support into action-packed weekend, half-term and summer programming, we work to bridge the gap in support for young people left behind by the mainstream school system.

As educators and youth workers with years of experience working to offset the challenges these young people face, we launched a programme that helps young people develop their English language and self-advocacy skills whilst addressing their social and wellbeing needs, preparing them for mainstream education and helping them rebuild their lives in the UK.

We do this by providing interactive and engaging programming that combines English learning, life skills and practical and emotional strategies for young people on their journey to independence and adulthood. 

ABOUT THE OPPORTUNITY

As Springboard’s Youth Academy’s activities and ambitions continue to grow, we are seeking a Secretary to join our existing Board of Trustees. 

We’re looking for people who share our love of high quality and participatory education, as well as our commitment to supporting and platforming displaced young people. We're keen to meet people who can bring skills, knowledge and both professional and lived experience that will help us continue to refine our delivery and grow. 

We are committed to nurturing a board that is representative, diverse and inclusive. We are interested to hear from individuals with experience in governance, as well as those new to Trustee positions. We are particularly encouraging applications from those with personal experience of forced migration and Leaving Care. 

Responsibilities of the Secretary include:

• Organising meetings
• Taking minutes and summarising actions for a team
• Contributing to Charity Commission reporting
• Preparing papers for board meetings
• Convening the Chair and Director to develop meeting agendas
• Assisting with planning Springboard’s annual Away Day 

Qualities: 

• Strategic thinking
• Excellent communication skills
• Confidence and a willingness to speak their mind and ask challenging questions
• Teamwork and collaboration skills
• Understanding of safeguarding and confidentiality
• Understanding of the wider political landcape, abolitionist perspectives and commitment to challenging the hostile environment
• Independent judgment
• Commitment to making meetings inclusive and welcoming to Trustees with all levels of experience
• Advocacy and networking skills to help us build new relationships
• Willingness to offer expertise, skills and personal insight to support us
• Passion for championing work that centres newly arrived young people

TIME COMMITMENT

In line with all charities, Trustees are unpaid volunteers. Trustees must be able to commit to attending quarterly Board meetings and making time to read paperwork in advance of Board meetings. As a small charity, our resources are limited and Trustees are also asked to actively contribute their skills in relevant areas. As a guideline, Trustees must be prepared to offer a minimum of two hours per month to the charity. 

As Secretary, you will be required to spend approximately 1-2 hours prior to each quarterly meeting supporting with preparation. We also require new Trustees to spend one day on site during one of our programmes to get a feel for the work, as well as undertake Trustee and Safeguarding training, within the first three months of starting the role. Board meetings are currently held virtually, and, where possible, are arranged at least two months ahead. On occasion, Trustees will be required to respond by email or phone in relation to issues that arise outside of Board meetings. Travel costs will be covered if they are a barrier. 

Travel Radar is a passionate media organisation committed to making travel more meaningful and accessible for everyone. Since 2015, we've grown into one of the leading online sources for aviation and air-travel news, reaching over 20 million people worldwide.

Powered by a diverse, fully remote team of 50+ volunteers and contributors, we provide around-the-clock coverage of global travel developments. Our mission is to change the way people experience travel — helping them make every journey more enriching, informed, and enjoyable through timely news and helpful insights.

Join us in reshaping the future of travel and making a global impact through the power of storytelling and information.

We're on the lookout for a Social Media Manager to head up a range of exciting work including:

• developing creative and engaging social media strategies for our platforms;
• managing the day-to-day handling of all social media channels such as LinkedIn, Facebook, Twitter, Instagram, Tiktok and YouTube, adapting content to suit different channels;
• overseeing, planning and delivering content across different platforms using scheduling tools such as Buffer and Meta Business Suite;
• developing, launching and managing new competitions and campaigns that promote Travel Radar and the brand;
• forming key relationships with influencers in the aviation and air-travel space across the social media platforms;
• managing and facilitating social media communities by responding to social media posts and developing discussions;
• researching and evaluating the latest trends and techniques in order to find new and better ways of creating and measuring social media activity;
• managing, motivating and coaching junior staff such as social media executives or assistants;

We're looking for a passionate and creative individual to lead and grow Travel Radar’s presence across social media. This is a fantastic opportunity to shape the voice of one of the most engaged aviation communities online and create impactful content that inspires millions of travellers worldwide. We already have a strong foundation and loyal following — now we need someone who’s ready to take it to the next level. Whether you're a recent graduate full of fresh ideas, an experienced social media pro seeking a meaningful new challenge, a travel and aviation enthusiast, or a current student eager to gain hands-on experience — we care more about your passion and creativity than your CV.

If you're excited by the idea of building community, creating compelling content, and being part of a mission-driven team, we’d love to hear from you!

✨ Perks of Volunteering with Travel Radar:
(Please note: This is a voluntary, unpaid role — but we make it worth your time!)

�� Flexible workload – Contribute as and when you’re available each month
�� Fully remote – We can provide a laptop, desktop, or virtual machine if needed
�� Lunch & travel expenses covered – For in-person events, conferences, or meetings
✈️ Exclusive discount program – Access deals with 3,000+ retailers, from travel to insurance
�� Professional training – Fully funded CPD Level 3, 5, or 7 accreditation included and access industry leading support and mentoring
�� Latest tech tools – Free access to Office365, Grammarly Premium, Adobe Photoshop, Canva Pro — for both Travel Radar and personal use

Commitment per Week: 5hrs per week

Reports to: Chief Content Officer

Richmond Arts Service offers a range of events and festivals throughout the year as part of its diverse programme, including the Richmond Arts and Ideas Festival and the Christmas Shopping Weekend at Orleans House Gallery. Volunteers help support these events through a variety of responsibilities, ensuring their success.

Tasks and Responsibilities

• Providing a warm welcome when engaging with participants, providing information and signposting
• Checking in participants against booking details
• Supporting staff with preparation, setup and packing away of events
• Travelling to a variety of venues across Richmond borough
• Support with advertising events and festivals
• General event support
• Informing attendees of event terms and conditions and room use requirements
• Collecting visitor feedback and evaluation during and after events
• Representing Richmond Arts Service and the gallery

What we hope you will get from the role

• The opportunity to meet people and communities from across West London and beyond
• Experience of supporting delivery of events to a range of audiences
• Potential to support project teams with the planning and delivery of events and festivals
• Development of training and coaching skills through supporting other volunteers
• Development of strong communication and interpersonal skills
• Valuable experience at a contemporary art gallery, crossing the arts, cultural and heritage sectors

Training and Support

We will provide training and an induction which covers all aspects of the role. On-going support and supervision will be provided by staff throughout your time with us. Additionally, there are regular training sessions to supplement and further your initial training, as well as a varied programme of volunteer events and activities to join in, meet people and learn something new!

Desirable qualities and experience

• Enjoyment of engaging with the public
• Experience of or eagerness for supporting events with a range of audiences
• Enthusiasm for contemporary art, culture and/or heritage
• Willingness to learn
• Confident when meeting new people
• Good time keeping

Availability

Events and festivals take place throughout the year, during day times, evenings or weekends. We are flexible to ensure volunteering fits with your schedule.

Location

This role can be based across Richmond borough, although several events may take place at Orleans House Gallery.

Expenses

We will cover travel expenses up to £14 per day.

How to Apply

Please complete our application form through our website.

Our Volunteers Co-ordinator will then contact you for an introductory chat, to learn more about your interest in volunteering and discuss the role further.

Background 

Richmond Arts Service is based at Orleans House Gallery on the Riverside in Twickenham, promoting arts and culture through a programme of contemporary art exhibitions, festivals, events and activities for everyone in the community.

We foster creativity and enjoyment of the arts, enable people to reflect on their lives and develop new ways of seeing the world. We bring thought-provoking art to the Borough and cultivate a network of individuals, organisations and programmes that nourishes the arts, local organisations and communities. 

Home to the Richmond Borough Art Collection, comprising of over 4,400 artworks, at a site with a rich 300+ year history, Orleans House Gallery works with local, national and international artists and community partners to engage with the community, as we have done since 1972.

As exciting plans for a new National Centre for Music (NCM) at Edinburgh's former Royal High School progress, we are searching for a Chair and Board of Trustees to help bring this iconic, cultural destination to life.

From our home in the former Royal High School building on Calton Hill in Edinburgh, the National Centre for Music will become an energising force in Scotland’s music sector. Through a variety of programmes and partnerships, the centre will nurture and celebrate music making from across Scotland. It will present a striking programme of music – across all genres – for audiences to enjoy within a spectacular location, as well as supporting artists and organisations to develop new projects, skills, networks and profile. Nestled within two acres of beautiful, landscaped gardens, the centre will be open every day for people to enjoy and expand their musical passions.

We are looking for around four new trustees, including a Chair, to work closely with our executive team to develop and launch the organisation -  defining the brand, setting the business model and staff team, establishing business partnerships and ensuring integration and collaboration with the music sector, as well as with Edinburgh and Scotland’s wider cultural infrastructure.

During these early years, there is expected to be five board meetings per year, plus one strategy development day. Given the nature of the project, it’s hoped trustees will offer their expertise in leading working groups and attending workshops.

As we launch ourselves as a new national player, we need fresh entrepreneurial thinking to build an innovative, resilient organisation. We are particularly seeking candidates with expertise in:

- Business development
- Brand and marketing
- EDI (Equalities, Diversity and Inclusion) 
- Finance

We also want to ensure the music community at large feels represented in our governance and welcome applications from musicians. So whether you’re an experienced Trustee or someone who has never been on a board before, if you have first-hand knowledge of the music sector in Scotland or feel truly passionate about what we’re trying to achieve, we’d love to hear from you – and we’ll make sure you feel welcome and supported.

Join Our Ground-Breaking Adventure with SUNSHINE!

Are you fueled by passion, creativity, and a desire to make a real difference? We’re a brand new start-up—soon to be officially registered as a charity—and we’re building something extraordinary from the ground up. SUNSHINE is on the hunt for visionary volunteers ready to help us create a future where genuine connection lights up every life.

About Us

At SUNSHINE, we believe that human connection sparks transformation. We’re at the very beginning of our journey, tackling loneliness and social isolation with innovative, community-based projects. As we set the stage for our registration as a charity, every idea and every effort counts in charting a path to a more connected, joyful world.

Your Role on Our Charity Start-Up Committee

Step into a pivotal position as a Committee Member on our Charity Start-Up Committee of SUNSHINE. Help us shape our vision and lay the essential groundwork for a charity that will change lives. Your expertise will guide us through every challenge as we build our operations from scratch.

Key areas where you’ll make your mark:

• Strategic Visioning: Craft and refine our mission, vision, and operational strategy.

• Networking & Advocacy: Forge partnerships, rally stakeholders, and broaden our impact.

• Fundraising & Financial Planning: Drive creative fundraising strategies and oversee financial sustainability.

• Governance & Compliance: Ensure we establish ethical, legal, and best-practice frameworks as we prepare for official registration.

• Risk & Innovation Management: Help us navigate uncertainties and pioneer new ways of working.

• Charity Set-Up: Play a hands-on role in registering with the Charity Commission, setting up necessary HMRC accounts, and managing other key start-up tasks.

What We’re Looking For

We need dynamic changemakers who are excited about being part of a revolutionary journey from day one. If you have a passion for community, connection, and innovation—and expertise in areas like governance, fundraising, marketing, project management, finance, HR, or other relevant fields—then you’re exactly who we need.

• Visionary Outlook: Embrace the flexible, evolving nature of a start-up environment.

• Team Spirit: Collaborate with a dedicated, compassionate team determined to make a difference.

• Problem-Solving Attitude: Bring fresh ideas and an entrepreneurial mindset to overcome challenges as they arise.

Why Become a Founding Volunteer at SUNSHINE?

This isn’t just volunteering; it’s a once-in-a-lifetime opportunity to be at the heart of a movement. By joining us, you’re not only supporting a transformative cause—you’re helping to build a legacy of kindness and empowerment.

• Be a Pioneer: Directly influence the birth and growth of a charity designed to tackle isolation.

• Grow with Us: Develop leadership skills, build lasting connections, and thrive in a collaborative environment.

• Make an Impact: Experience the deep fulfillment that comes with creating brighter days for individuals and communities.

• Shape History: Help lay the cornerstone for a future where everyone truly belongs.

Step Into the SUNSHINE!

If you’re ready to roll up your sleeves and contribute your skills to a start-up that’s set to redefine community connection, we’d love to have you on board. Let’s create a legacy of warmth, empowerment, and connection that transforms lives—starting now.

Welcome to SUNSHINE—where your journey to illuminate others begins!

Lead Volunteer

Mind Retail

About the role

Without the help and support we receive from our Lead Volunteers and volunteer teams we wouldn’t be successful at what we do. Our Lead Volunteers play a key role by supporting the shop management team with the day to day running and management of our shops - helping us to raise crucial funds from the sale of pre-loved, donated stock to fund Mind's vital mental health support services.

Our shops are vibrant hubs in local communities across England and Wales. In our Lead Volunteer role, you’ll play a key part in building this community, helping to create a culture where every person is valued and supported - and where people have fun!

You can gain a wide variety of knowledge, skills and experience by becoming one of our valued Lead Volunteers, including:

· Experience working as part of, and leading, a diverse team

· Shop management, retail management and key holder experience

· Opportunities to improve your management, leadership and interpersonal skills

· Stock organisation, processing, pricing and merchandising skills

· Cash handling skills, including management cash functions

· Understanding of sales information, including takings

· Commercial knowledge and skills

· Understanding of policies and procedures

· Administrative skills

· IT skills

· Additional learning and development opportunities, including your own eLearning account with access to personal and professional development courses

Our Lead Volunteer roles are also flexible, so they're perfect for fitting in around your commitments. We value any time that you can give us, so whether it’s a few hours a week or a few days – we’d love to hear from you!

We need great people like you to help us in the fight for mental health. Will you join us?

Click on the role profile to find out more about our Lead Volunteer role and read on to hear some stories from our existing Lead Volunteers!

About You

• Commitment to our values & behaviours
• Enthusiastic and committed to achieving shop targets
• Flexible and adaptable approach
• Ability to work as a team and on your own initiative
• Able to build good working relationships
• Ability to work within Mind Retail’s policies and procedures
• Willingness to learn
• Good customer service skills
• Good communication skills

About Mind Retail

Mind Retail are a network of almost 200 shops across England and Wales, generating a net income of around £21 million per year. We have ambitious plans to grow over the next few years and we're going to be fighting for mental health in a way we never have before. We won't stop until everyone with a mental health problem gets the support and respect they deserve.

Safer Recruitment at Mind Retail

We are committed to safeguarding and promoting the welfare of our employees and volunteers and we expect anyone working or volunteering with us to share this commitment. This role may involve the supervision of young volunteers who are under 18. Because of this, the minimum age for this role is 18 and under our Safer Recruitment Policy, you’ll also be required to agree to an enhanced DBS check.

Our Commitment

We embrace the different perspectives that each of us bring. We want our staff and volunteers to be authentic and bring their whole selves to work. We want Mind to be a workplace that truly reflects the diverse backgrounds and experiences of the people we support. Where everyone is appreciated – regardless of race, gender, age, religion, identity and experience.

Hear from some of our existing Lead Volunteers…

Stuart, Lead Volunteer at our North Shields Mind Shop

Why did you want to become a Lead Volunteer?

I chose to volunteer at Mind, specifically because of the cause – I support the charity in what they want to achieve. Mind also supported me through the lockdown period during the pandemic, which I found very isolating.

I’ve volunteered for Mind for 20 years - I started volunteering for Mind in 2005. At the time, I had a full-time job, but I wanted to try volunteering. I’ve volunteered in a number of Mind shops, including Wallsend, Whitley Bay, Gateshead (which was where I became a Lead Volunteer) and finally, North Shields.

I wanted to become a Lead Volunteer to gain more experience, which I can then pass onto others. I now undertake key holder duties in my current shop. It was a little scary to begin with, but there was plenty of support from the wider region and I feel really proud to now be doing the role.

What knowledge and skills have you gained or developed whilst being in the Lead Volunteer role?

I’ve developed my technology skills – I’ve learnt how to use the till, how to use the computer including emails and Microsoft Teams, how to complete eLearning and the new Gift Aid hub. I struggled a bit before with technology, so it’s really helped me to be exposed to it more. I’ve also developed cash handling skills and how to deal with external contractors. My confidence has really grown and I’m also now able to cover local stores too!

What do you enjoy most about being a Lead Volunteer?

I really enjoy giving amazing customer service and working with the team of staff and volunteers – we have lots of fun whilst we work! The shop has a great atmosphere. My Shop Manager has said she couldn’t do without me! I would really recommend for anyone to come and volunteer with Mind – it’s a great way to meet new people.

Lead Volunteer at our Turnham Green Mind Shop

Why did you want to become a Lead Volunteer?

I wanted to become a Lead Volunteer because I wanted to take on more responsibilities and keep myself as productive as possible. By taking on more responsibilities, I’m able to support the wider team with certain activities within the shop. It’s also helped me become less focused on my myself and my own problems. I suffer from low self-esteem and felt that by becoming a Lead Volunteer, it would help strengthen my self-worth.

What knowledge and skills have you gained or developed whilst being in the Lead Volunteer role?

As I have never worked in retail, becoming a Lead Volunteer has given me more insight into how the retail industry and how Mind Retail operates day-to-day. I have become more patient and not as isolated as before. My communication skills have improved too.

What do you enjoy most about being a Lead Volunteer?

Certain customers are confiding in me about their mental health. I find it great to be able to assist and provide some support. We all just need an ear to listen…

It’s also great to be able to make decisions too. The team I work with at the shop are very supportive and understanding – they look after me and I feel like a belong to a small family. The team really understand that our shops are not just shops! They’re a place where everyone, including those with mental health problems, can feel safe and listened to.

Role Overview

As the Volunteer Executive Assistant, you will play a crucial role in supporting the CEO by managing key administrative and strategic tasks that help drive the organisation’s success. This position offers a unique opportunity to work closely with senior leadership, gaining insight into high-level decision-making and organisational strategy.

You will act as a trusted partner to the CEO, assisting with scheduling, communication, and project coordination to ensure smooth day-to-day operations. 

This role is perfect for someone who:

Enjoys taking initiative and finding creative solutions to challenges.

Has a keen eye for detail and can anticipate the needs of leadership before they arise.

Is looking for a hands-on learning experience in executive leadership, nonprofit management, or organisational strategy.

Wants to make a meaningful impact by supporting a mission-driven organization.

Responsibilities:

Act as a key point of contact and liaison between the CEO and internal/external stakeholders.

Coordinate, prepare, and follow up on meetings, ensuring the CEO is always equipped with relevant information and materials

Draft and edit correspondence, reports, and presentations to maintain a professional and impactful standard.

Undertake research and data analysis to support decision-making and strategic initiatives.

Assist with project management tasks, ensuring deadlines and objectives are met.

Support the planning and coordination of events, campaigns, and advocacy initiatives.

Keep track of key actions, priorities, and goals, ensuring the CEO's time is optimised for maximum impact.

Adapt to the evolving needs of the CEO and the organization, stepping into new challenges with enthusiasm.

What We’re Looking For

Strong organizational and time-management skills

Excellent written and verbal communication

Proficiency in Microsoft Office / Google Suite

Ability to work independently and handle confidential information

Previous experience in executive support or administration (preferred but not required)

Passion for our mission and a commitment to supporting nonprofit work

What You’ll Gain

By joining us as a Volunteer Executive Assistant, you’ll gain more than just experience—you’ll become part of a meaningful mission while developing key professional skills. Here’s what you can expect:

- Valuable Executive-Level Experience – Gain first hand insight into the operations of a CEO and how strategic decisions are made within an organisation.

- Professional Development – Enhance your skills in executive administration, leadership, time management, and communication—great for career advancement.

- Mentorship & Networking – Work closely with an experienced CEO and connect with professionals across different sectors, expanding your career opportunities.

- Resume Booster – Having experience as an Executive Assistant to a CEO is a strong asset for future job opportunities, particularly in business, nonprofit leadership, and administration.

- Flexibility – Enjoy a volunteer role that fits around your schedule. We understand that life is busy, so we offer flexibility in working hours.

- Personal Fulfillment – Contribute to a cause you’re passionate about, knowing that your work is directly helping to drive real change.

This is an exciting opportunity to work closely with a CEO, gain invaluable executive experience, and contribute to a mission-driven organisation. If you’re highly organised, proactive, and eager to make a real impact, we’d love to hear from you!

Join us in driving positive change—apply today by sending your CV and a brief cover letter

We look forward to welcoming you to the team!