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Team: Change & PMO
Location: Remote
Work pattern: Monday-Friday, 35 hours per week
Salary: Up to £56,655.95 per year
Contract: Fixed term contract until the end of December 2027
We are the UK’s largest cat welfare charity. All over the country, our passionate employees, volunteers and supporters are using their kindness and expertise to make life better for millions of cats and the people who care for them.
Will you join us and make life better for cats?
Responsibilities of our CRM Project Manager:
- Lead the end-to-end delivery of Microsoft Dynamics 365 CRM implementation
- Ensure robust project governance is in place, create, maintain and govern project documentation
- Develop, maintain, and manage detailed project plans, milestones and dependencies
- Develop, maintain, and manage project budgets
- Provide regular progress reports to project and programme boards and other key stakeholders
- Identify, manage and escalate project risks and issues as required
- Act as the primary project delivery contact for all stakeholders, including delivery partners and managing supplier deliverables and dependencies
- Build strong working relationships and proactively engage with stakeholders at all levels
- Oversee test planning and execution, ensuring all activity is embedded within the project plan
- Ensuring benefits realisation is considered throughout delivery
About the Change team:
-The Change and PMO team sit within the Shared Services Directorate
-The teamare responsible forthe development and delivery of strategic projects andprogrammesand the successful adoption of change at Cats Protection
-It’sa very excitingtime to join Cats Protection, with an ambitious 10-year strategy and significant investment in the areas of change and improvementrequiredto get us there
What we’re looking for in our CRM Project Manager:
- We’re looking for someone who can start immediately or has a notice period of less than four weeks, due to the fixed-term nature of this role. Please bear this in mind when applying
- Proven experience leading the end-to-end delivery of Microsoft Dynamics 365 CRM implementation, working within an Agile methodology and framework such as Scrum or Kanban
- Relevant professional project or programme Management qualification (e.g. PRINCE2, APM)
- Relevant professional qualification or equivalent experience in change management
- Strong understanding of CRM concepts, best practice, processes, software and tooling
- Experience of collaborating with developers and technical leads on requirements
- Track record of successful project management and delivery
- Excellent relationship building skills with a collaborative approach, influential communicator
What we can offer you:
- 26 days’ annual leave plus bank holidays, increasing with service
- A competitive contributory pension scheme and life assurance for peace of mind
- Health and wellbeing support to help you stay well while working remotely
- Flexible working options to support a healthy work–life balance
- Ongoing learning and development to help you build your skills and grow your career
- Financial wellbeing support, including access to Salary Finance
- Additional support such as eye care vouchers and confidential employee advice services
- Access to discounted pet insurance to help care for your pet’s health
Learn more about our full reward package
Application closing date: 26th August 2026
Virtual interview date: On a rolling basis as suitable applications are received
Applications may close before the deadline, so please apply early to avoid disappointment.
If successful, your recruitment journey will include:
1. anonymised application form
2. virtual interview
Please email us if you require any adjustments to be made for you to complete your application or to participate in the recruitment journey.
Making a better life for cats, because life is better with cats
Make a difference every day with PDSA
AboutUs
Join us to help keep even more people and pets together when times are tough. For over a century, PDSA have provided vital veterinary care for the pets of people in financial hardship.
We’renow on a journey to expand our reach to support even more people and their beloved pets. To achieve this ambitious goal, we need passionate and driven individuals who are ready to embrace change and help shape a future-focused PDSA. Together,we'llbuild a stronger organisation to ensure our services help those who need us most for the next hundred years.
Ifyou'reready to make a real difference and be part of a teamthat'screating positive change, we want you to join us.Let'sbuild a brighter future for pets and their owners, together.
About the Role
This is an exciting opportunity to lead and shape change across PDSA at a pivotal point in our journey. As our Head of Change, you'll establish and lead a high-performing change function, ensuring our programmes, projects and transformation initiatives are aligned to our organisational strategy and deliver meaningful, measurable outcomes.
Reporting to the Director of Finance & Resources, you'll work closely with Executive and Senior Leaders to prioritise investment, provide strategic oversight and build the governance, frameworks and capability needed to successfully deliver change across the organisation.
You'll play a key role in helping PDSA evolve, ensuring we're well placed to support more pets and people for generations to come.
Location: Hybrid – with flexibility to work remotely and occasional travel to our Head Office in Telford and other PDSA locations as required.
What You'll Be Doing
As Head of Change, you'll:
About You
You'll be an experienced strategic change leader with a proven track record of delivering complex organisational transformation.
You'll bring:
Professional qualifications such as MSP, PRINCE2 or PMP would be advantageous, as would experience within the charity, healthcare or veterinary sectors.
Rewards,supportand benefits
We’rereally passionateabout beinga great placeto work,somewhere people feel proud of what they do, connected to a meaningful purpose, and able to make a genuine difference every day. Our teams are collaborative and supportive, and we encourage everyone to bring their ideas,individualityand passion for pets to work with them.
As well as a rewarding role and a positive, people-focused culture, we also offer a wide range of benefits, including:
Flexible working options to support your work–life balance and individual circumstances.
Car allowance £5,500 per annum
25 days’ holiday plus Bank Holidays, with option to buy or sell an extra five days.
Three paid special days off: Volunteering Day, CelebrationDayand Wellbeing Day annually.
Generous pension options, with PDSA contributions starting at 5% and rising to 10%.
Life assurance providing four times your annual salary for added peace of mind.
AXA Health Employee Assistance Programme, with 24/7 wellbeing support
Retail,holidayand lifestyle discounts available through our staff Fetch benefits platform.
Enhanced maternity,paternityand adoption leave to support you and your family.
Access to Vitality Private Medical Insurance single cover with the option to upgrade to cover family members.
10% discount on PDSA Pet Insurance plus access to staff veterinary services.
PDSA is committed to embedding a culture of diversity and inclusion within our teams that reflect the communities we serve. We aim to create a working environment in which all individualsare able tomake best use of their skills, free from discrimination or harassment, and in which all decisions are based on merit. We offer a range of family friendly, inclusive employment policies and opportunities for flexible working
We are committed to safeguarding and promoting the welfare of children, adults at risk and all our colleagues and expect everyone who works for us to also share this commitment and to treat people with courtesy and respect.
To support this commitment, our recruitment & selection processes are robust and rigorous. All appointments will be subject to satisfactory references andappropriate backgroundchecks. g arrangements to support team members fromdifferent backgrounds.
If you have any questions or concernsregardingaccessibility, please contact us and we will be happy to discuss via email or telephone reasonable adjustments that you mayrequirethroughout the recruitment process.
The client requests no contact from agencies or media sales.
Do you want to lead the shaping of strategy for lasting Kingdom impact?
Stewardship is entering an exciting new chapter. We're investing in the future of our Ministry Services work, developing innovative ways to support churches and Christian charities with the practical foundations they need to flourish. As part of this journey, we're seeking a strategic thinker and skilled delivery leader to help turn bold ambitions into reality.
This is a rare opportunity to work alongside our Executive Team, influencing the direction of a significant new area of work at a key stage of development. You'll bring clarity to complexity, transforming ideas into actionable plans and ensuring strategic priorities become tangible outcomes.
You'll work closely with the Executive Team to:
• Shape and deliver the next phase of our Ministry Services strategy.
• Lead strategic projects from concept through to implementation.
• Explore new opportunities, partnerships and potential acquisitions.
• Build business cases, commercial models and strategic recommendations.
• Gather market insight and test assumptions to inform future growth.
• Design operating models, governance structures and delivery frameworks.
• Engage stakeholders across the organisation, helping people embrace and navigate change.
You'll be someone who enjoys tackling complex challenges and creating order where there is uncertainty. You combine strategic insight with strong execution skills and are motivated by seeing meaningful change take shape.
You'll likely bring experience from strategy consulting, corporate development, transformation, business planning or a similar environment, together with:
• Excellent commercial and analytical capability.
• Strong stakeholder management and influencing skills.
• Experience developing business cases and strategic proposals.
• Confidence operating with senior leaders and external partners.
• Outstanding communication skills, both written and verbal.
• The ability to balance long-term vision with practical delivery.
If you're excited by the opportunity to combine strategic leadership, organisational transformation and Kingdom impact, we'd love to hear from you.
Occupational Requirement (OR)
As a result of our Christian ethos, this post is covered by an Occupational Requirement (OR) under Part 1 of Schedule 9 to the Equality Act 2010. The successful applicant will be expected to be a practising Christian and to clearly demonstrate a personal commitment to the mission, principles, values and practices contained in our Ethos Statement, by:
· Active membership of local church congregation.
An understanding of the faith aspects of the work of Christian charities, including the preparedness to pray with colleagues, where appropriate.
We help Christians be the best stewards of the resources God gives them



The client requests no contact from agencies or media sales.