Policy advisor jobs

Be part of something amazing!

We have worked with Young Carers for a long time and know that young people who grow up with a brother of sister with a lifelong disability or serious medical conditions face specific challenges. They often feel alone and experience low self-esteem and confidence. But you can make a difference.

We have developed a dedicated role to support these siblings and provide the right support at the right time to them and their family. This might mean providing information, guidance, support and advocacy… or arranging fun respite activities... or developing family forums so that people can share their experiences and support each other.

It’s vital that schools, professionals and communities understand how they can support these Young Carer siblings, so you will raise awareness by delivering presentations and attending professional meetings.

Applicants should be organised, proactive and confident, with experience of working with young people and families in social care, health, education or the voluntary and community sector.

This role requires you to work both independently and as part of a wider team to achieve targets and outcomes. You’ll join our experienced Children and Young People service, and cover the Maidstone and Swale. Car driver essential.

Start making an impact. It’s life changing.

We offer our employees:

• Inclusive values-based environment
• Competitive remuneration package
• Workplace pension scheme
• Generous annual leave entitlement
• Opportunities for hybrid working
• Benenden Health Care
• Death in Service Benefit
• Cycle to Work Scheme
• Employee Supported Volunteering scheme
• Development opportunities
• and more

Imago is committed to Safer Recruitment practices, and the post is subject to references and an enhanced Disclosure and Barring Service check.

Please either submit your CV with a short covering note, outlining your current salary, or visit our website for full details.

Imago recognises that many people in our society experience discrimination or lack of opportunity for reasons that are not fair. We aim to create a culture that respects and values each other’s differences, and see these differences as an asset, as they improve our ability to meet the needs of the organisations and people we work with. We proactively seek to increase opportunities for inclusion, and celebrate diversity across our organisation and within communities.

Imago recognises its duty to safeguard and promote the welfare of the children, young people and adults at risk who access its services or with whom it comes into contact.

PURPOSE OF JOB

The post holder will assist and support the Liberal Democrat group in the House of Lords in their Parliamentary work.  They will be the first port of call in the Whips’ Office for all Peers queries and messages.  They will lead on ensuring all business is covered by Liberal Democrat Peers and take control of the production of the weekly whip.  They will also provide research support for peers taking part in debates and other business in the Lords and will provide an important administrative and political link between other offices in the Lords, including the Government and Official Opposition, as well as internally with the Commons Whips’ Office and the offices of MPs.

KEY RESPONSIBILITIES

1. To ensure that all Liberal Democrat Peers are aware of the business in the House of Lords

2. To liaise with Peers to ensure business responsibilities are allocated, and that business in the House of Lords is covered

3. To produce, and keep control of, the weekly whip

4. Liaising with relevant groups in Parliament, as well as external organisations, on behalf of the Leader and Chief Whip, and other peers and staff as required

5. Providing research support for some peers ahead of parliamentary business

6. To work with the Chief Whip and others on the whipping and voting operations undertaken by the Office

7. To work with Peers and the Party’s media team to help identify the work of the parliamentary group in the Lords that can be promoted both across the country and within the party

8. Dealing with day-to-day queries members of the group in the House of Lords, including the Leader and Chief Whip

9. Helping to organise social events for the Lib Dem Group in the Lords

10.  Supporting other members of staff in the Whips’ Office, as required

11.  Some evening work may occasionally be required

Advice Service Supervisor – Role Description

Role Purpose

Citizens Advice East Berkshire is seeking to appoint a highly motivated and experienced Advice Service Supervisor, to start as soon as possible.

The successful candidate will provide high-quality advice and information across East Berkshire, from our two main offices, various outreach locations, and through telephone and digital access channels.

The ideal candidate will have previous Citizens Advice experience, ideally as an Advice Session Supervisor or equivalent, but we would consider individuals from other backgrounds who have demonstrable experience in an advice-giving capacity and leading teams.

You must have a minimum of two years’ experience of advice work including advising or supporting on complex cases in welfare rights, benefits, employment, housing and debt, and have demonstrable experience in managing complex cases, negotiating with third parties on behalf of clients and maintaining accurate and comprehensive case recording.

The postholder will work closely with professional and voluntary sector partners, as well as a committed and experienced team while acting as an ambassador for Citizens Advice East Berkshire.

Citizens Advice East Berkshire operates a range of services and projects, ranging from generalist advice services to those that work with our more vulnerable clients. The successful candidate will be allocated to a team based on their existing experience and knowledge.

Interviews will be arranged as they are received for suitable candidates and the openings will close upon successful appointment, so it is advised applications are submitted promptly to avoid disappointment.

You must be eligible to work in the UK and a DBS check is required for this role.

Salary (DOE): FTE £24,000-£27,000

Hours: Full-time, although part-time (minimum of 3 days per week) may be considered

Contract Term: Permanent

Location:  Based in our Maidenhead and Bracknell offices with some remote working possible.

Reporting to: Advice Services Manager, Citizens Advice East Berkshire

Main Duties and Responsibilities

Staff and Volunteer Management

• Ensure the effective performance management and development of volunteers through regular supervision sessions, the appraisal process and learning and development.
• Participate in the induction and training of new staff and volunteers as delegated.
• Participate in recruitment and selection activities as delegated.
• Identify recruitment and training needs, and liaise with Trainer to ensure needs are met through targeted recruitment and training
• Create a positive working environment in which equality and diversity are well-managed, dignity at work is upheld and staff and volunteers can do their best.

Supervising Advice Sessions

• Manage the practicalities of the advice session and ensure adequate staffing and resources.
• Provide an appropriate level of support and supervision to individual workers depending on their level of competence.
• Monitor all the case records of designated staff, volunteers, and trainees to meet quality standards and service level agreements.
• Ensure remedial and developmental and training issues are identified and acted on in a timely manner to develop individuals, improve the quality of advice, and ensure clients do not suffer detriment due to poor or inadequate advice.
• Keep technical knowledge up to date and provide technical support to advisers and / or caseworkers.

Networking and partnerships

• Grow and maintain partnerships with professional and voluntary sector partners, while acting as an ambassador for Citizens Advice East Berkshire.
• Develop links with relevant statutory and non-statutory agencies relevant to the role.
• Attend regular team meetings with external partners, present our services, and act upon feedback to improve our services
• Use influencing skills to promote Citizens Advice and foster good relationships with external stakeholders.

Learning & Professional Development

• Keep up to date with legislation relevant to the role, trends, ideas and thinking
• Attend and actively participate in regular support and supervision sessions and appraisals with the Advice Services Manager.
• Identify your own learning and development needs and take steps to address these.

Administration

• Monitor and evaluate activities appropriate to the role and contribute to the organisational planning process by providing regular reports and feedback on areas of responsibility.
• Develop and maintain effective admin systems and records relevant to the role.
• Ensure that detailed records for the purposes of information retrieval, statistical monitoring and report preparation are maintained and developed
• Produce comprehensive, analytical and developmental oral and written reports on the work of the service as required.

Other

• Keep up to date with Citizens Advice Aims, policies and procedures and ensure these are followed.
• Ensure that work reflects and supports the Citizens Advice service's equality and diversity strategy.
• Keep up to date with research and campaigns (R&C) issues and ensure R&C is promoted and integrated in a way relevant to the role.
• Work cooperatively with colleagues and encourage good teamwork, clear lines of communication and common practices within the team.
• Abide by health and safety guidelines and share responsibility for your own health and safety and that of colleagues.
• Carry out any other tasks within the scope of the post to ensure the effective delivery and development of the service.
• In addition to the tasks and duties outlined in this job description, to undertake such duties which are generally compatible with the functions of the post

Person Specification

Essential:

• Minimum of two years’ experience of advice work including advising or supporting on complex cases in welfare rights, benefits, employment, housing, and debt.
• Ability to commit to, and work within, the aims, principles, and policies of the Citizens Advice service.
• A good, up to date understanding of equality and diversity and its application to the provision of advice, and the supervision and development of volunteers.
• Proven ability to give and receive feedback objectively and sensitively and a willingness to challenge constructively.
• Ability to monitor and maintain own standards.
• Ability to communicate effectively verbally and in writing.
• Demonstrable understanding of the issues affecting society and their implications for clients and service provision.
• Demonstrable understanding of the issues involved in interviewing clients.
• Proven ability to manage / supervise others, including ability to recruit, develop and motivate volunteers.
• Proven ability to monitor and maintain service delivery against agreed targets.
• Ability to monitor and analyse statistics and check accuracy of calculations.
• Proven ability to develop individuals or groups by providing support, guidance, tutoring and / or training.
• Proven ability to supervise and monitor advice work and to maintain casework systems and procedures.
• Ability to research, analyse and interpret complex information and produce and present clear reports verbally and in writing.
• Ability to prioritise own work and the work of others, meet deadlines and manage workload in a busy environment.
• Ability to use IT systems and packages, and electronic resources in the provision of advice and the preparation of reports and submissions.
• Ability to monitor and maintain recording systems and procedures.
• A commitment to continuous professional development.

Desirable:

• Has previous Citizens Advice experience, ideally as an Advice Session Supervisor or equivalent
• May suit someone that has worked in the voluntary sector as a Team Leader or equivalent.
• Qualifications/ CPD that would be beneficial to this role.

Welfare Rights Advisor

Salary £30,000 circa per annum (pro-rata for the part-time post)

Number of openings 1 full-time and 1 part-time vacancy

Hours of work 37.5 hours over 5 days for the F/T post and 22.5 - 30 hours over three to four days for the P/T post

Base Hybrid working with one to three days a week in the Support Hub at the Royal Free hospital (and occasionally in our Charity offices) 

The Royal Free Charity is seeking ambitious and experienced Welfare Rights Advisors to join their Support Hub team.

The role

The Welfare Rights Advisor will report to the Welfare Rights Supervisor.

The main task of the role is to provide excellent welfare rights advice and support to people affected by long-term health conditions at the Royal Free London.

Key areas of this role include:

• Case work – managing your own independent caseload of clients
• Helping to reduce the stress of navigating the welfare benefits system
• Maximising income
• Advising on a range of related social welfare issues – including housing matters and non-Financial Conduct Authority (FCA) regulated debts; and referring or signposting to other relevant services as necessary.

The role is focused on customer service and is subject to high levels of confidentiality.

The team

The aim of the Support Hub department is to support people affected by long-term health conditions (patients and carers); to help them with the practicalities of living with a chronic condition, to improve wellbeing and quality of life. 

We are here to transform the patient experience and staff experience and to change lives for the better.

We aim to play our part in addressing inequalities in health, by supporting the wider determinants of health (e.g., finances, housing); areas that can have a direct impact on someone’s health outcomes and recovery.

We are also here for Royal Free London NHS Foundation Trust staff through the support we provide for their patients, stepping in where they don’t have the time or expertise.

The Royal Free Charity ‘Support hub’ is a novel concept, developed in 2018, following identification that there was a lack of support for people with long term health conditions (to the same level as cancer support services).  A core part of the Support Hub is the welfare rights advice service.

In 2021-2022, our advice team supported over 300 Royal Free patients, averted homelessness for 15 people, and supported rehousing for 12 people. 96.2% of patients said they were satisfied with the support they received. Feedback from NHS staff is also overwhelmingly positive. We are excited to have seen growth in the Support hub welfare rights advice service and its team over the last four years.

Organisation

The Royal Free Charity stands at the threshold of its most important period of development.

Our vision is for everyone served by the Royal Free London NHS Foundation Trust (RFL) to have access to world-leading healthcare, delivered by a thriving workforce, and driven by medical research that has a global impact. We support the 10,000 staff of the RFL and their 1.6 million patients across Barnet, Chase Farm and Royal Free hospitals and more than 30 NHS services.

Through the services we provide, and the programmes and equipment we fund, we make a profound and immediate difference to patients’ experiences of care.

The recruitment process

To apply for this post, send your:

• CV (please include your last employer and dates of employment)
• Cover letter addressing how you meet the criteria set out in the job description and person specification,
• Completed Equal Opportunity Form.

Closing date for application: 7 September 2022 - 12 noon.

Interview date: 19 September 2022

• You must be eligible to work in the UK.

As an equal opportunities’ employer, the Royal Free Charity is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.

We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join the Royal Free Charity.

Benefits:

• 28 days’ paid holiday plus UK bank holidays each year (pro-rata for part-time employees)
• Enrolment into the pension scheme
• Employee Assistance Programme
• Refer a Friend Scheme
• Complementary Therapy Massage
• Other benefits

Advice Service Team Leader – Role Description

Role Purpose

Citizens Advice East Berkshire is seeking to appoint a highly motivated and experienced Advice Service Team Leader, to start as soon as possible.

The successful candidate will lead a team of staff and volunteers in providing a high-quality advice and information service across East Berkshire, from our two offices, various outreach locations, and through telephone and digital access channels.

You will support the Advice Services Manager, delivering advice services; managing staff and volunteers by undertaking one-to one’s, training, and development; and ensuring our services are delivered, monitored, evaluated, and developed effectively and efficiently. Demonstrable work experience in these areas will be required.

The ideal candidate will have previous Citizens Advice experience, potentially as an Advice Session Supervisor or equivalent, but we would consider individuals from other backgrounds who have demonstrable experience in an advice-giving capacity and leading teams.

You must have a minimum of two years’ experience of advice work including advising or supporting on complex cases in welfare rights, benefits, employment, housing, and debt, and have experience in the provision of staff & volunteer support, development, and motivation.

The postholder will work closely with public and voluntary sector partners, as well as a committed and experienced team. You will be confident in working with stakeholders at all levels and be able to grow and develop great partnerships while acting as an ambassador for Citizens Advice East Berkshire.

Citizens Advice East Berkshire operates a range of services and projects, ranging from generalist advice services to those that work with our more vulnerable clients. The successful candidates will be allocated to a team based on their experience and knowledge.

Interviews will be arranged as they are received and the openings will close upon successful appointment, so it is advised applications are submitted promptly to avoid disappointment.

You must be eligible to work in the UK and a DBS check is required for this role.

Salary (DOE): FTE £30,000-£32,000

Hours: Full time – 37 hours

Contract Term: Permanent

Location:  Based in our Maidenhead and Bracknell offices with some remote working possible.

Reporting to: Advice Services Manager, Citizens Advice East Berkshire

Main Duties and Responsibilities

Service Leadership & Management

• Manage and develop advice services and projects to ensure quality, ease of access and consistency throughout the service
• Ensure projects meet funder targets and are delivered within the budgets
• Lead the advice teams and delegated projects, including leading regular team meetings for staff and volunteers
• Prepare and issue reports as required for the Advice Services Manager, attending meetings as required to present findings and recommendations

Staff and Volunteer Management

• Ensure the effective performance management and development of volunteers through regular supervision sessions, the appraisal process and learning and development.
• Participate in the induction and training of new staff and volunteers as delegated.
• Participate in recruitment and selection activities as delegated.
• Identify recruitment and training needs, and liaise with Trainer to ensure needs are met through targeted recruitment and training
• Create a positive working environment in which equality and diversity are well-managed, dignity at work is upheld and staff and volunteers can do their best.

Supervising Advice Sessions

• Manage the practicalities of the advice session and ensure adequate staffing and resources.
• Provide an appropriate level of support and supervision to individual workers depending on their level of competence.
• Monitor all the case records of designated staff, volunteers, and trainees to meet quality standards and service level agreements.
• Ensure remedial and developmental and training issues are identified and acted on in a timely manner to develop individuals, improve the quality of advice, and ensure clients do not suffer detriment due to poor or inadequate advice.
• Keep technical knowledge up to date and provide technical support to advisers and / or caseworkers.

Networking and partnerships

• Grow and maintain partnerships with professional and voluntary sector partners, while acting as an ambassador for Citizens Advice East Berkshire.
• Develop links with relevant statutory and non-statutory agencies relevant to the role.
• Attend regular team meetings with external partners, present our services, and act upon feedback to improve our services
• Use influencing skills to promote Citizens Advice and foster good relationships with external stakeholders.

Learning & Professional Development

• Keep up to date with legislation relevant to the role, trends, ideas and thinking
• Attend and actively participate in regular support and supervision sessions and appraisals with the Advice Services Manager.
• Identify your own learning and development needs and take steps to address these.

Administration

• Monitor and evaluate activities appropriate to the role and contribute to the organisational planning process by providing regular reports and feedback on areas of responsibility.
• Develop and maintain effective admin systems and records relevant to the role.
• Ensure that detailed records for the purposes of information retrieval, statistical monitoring and report preparation are maintained and developed
• Produce comprehensive, analytical and developmental oral and written reports on the work of the service as required.

Other

• Keep up to date with Citizens Advice Aims, policies and procedures and ensure these are followed.
• Ensure that work reflects and supports the Citizens Advice service's equality and diversity strategy.
• Keep up to date with research and campaigns (R&C) issues and ensure R&C is promoted and integrated in a way relevant to the role.
• Work cooperatively with colleagues and encourage good teamwork, clear lines of communication and common practices within the team.
• Abide by health and safety guidelines and share responsibility for your own health and safety and that of colleagues.
• Carry out any other tasks within the scope of the post to ensure the effective delivery and development of the service.
• In addition to the tasks and duties outlined in this job description, to undertake such duties which are generally compatible with the functions of the post

Person Specification

Essential:

• Experience of implementing and monitoring business related objectives
• Previous provision of one-to one’s, training, and employee development.
• Minimum of two years’ experience of advice work including advising or supporting on complex cases in welfare rights, benefits, employment, housing, and debt.
• Ability to commit to, and work within, the aims, principles, and policies of the Citizens Advice service.
• A good, up to date understanding of equality and diversity and its application to the provision of advice, and the supervision and development of volunteers.
• Proven ability to give and receive feedback objectively and sensitively and a willingness to challenge constructively.
• Ability to monitor and maintain own standards.
• Ability to communicate effectively verbally and in writing.
• Demonstrable understanding of the issues affecting society and their implications for clients and service provision.
• Demonstrable understanding of the issues involved in interviewing clients.
• Proven ability to manage / supervise others, including ability to recruit, develop and motivate volunteers.
• Proven ability to monitor and maintain service delivery against agreed targets.
• Ability to monitor and analyse statistics and check accuracy of calculations.
• Proven ability to develop individuals or groups by providing support, guidance, tutoring and / or training.
• Proven ability to supervise and monitor advice work and to maintain casework systems and procedures.
• Ability to research, analyse and interpret complex information and produce and present clear reports verbally and in writing.
• Ability to prioritise own work and the work of others, meet deadlines and manage workload in a busy environment.
• Ability to use IT systems and packages, and electronic resources in the provision of advice and the preparation of reports and submissions.
• Ability to monitor and maintain recording systems and procedures.
• A commitment to continuous professional development.
• Has a right to work in the UK

Desirable:

• Has previous Citizens Advice experience, ideally as an Advice Session Supervisor or equivalent
• May suit someone that has worked in the voluntary sector as a Service Manager, Senior Team Leader, or equivalent.
• Qualifications/ CPD that would be beneficial to this role.

Do you have experience of working with service users to provide advice, and advocating on their behalf? Do you have a real desire to help others and to work with one of the UK’s leading housing and homelessness charities? Join us as a Community Housing Adviser and work directly with our service users across 3 areas of Birmingham.

About you
You will be an effective communicator who is keen to make a difference in the lives of our service users. You will also:

• Have demonstrable experience working with service users to provide advice on housing issues, advocating confidently for them
• Be skilled in working collaboratively with a variety of stakeholders, with the ability to develop effective working relationships and communicate information clearly
• The ability to offer service improvement suggestions, challenging ideas and viewpoints appropriately where necessary for an effective service function
• Have experience of developing case plans and carrying out risk assessments

About the role and team
Working as part of a team of specialist Advisers, you will provide advice, support and guidance to service users and service providers in 3 areas of Birmingham – Sparkhill, Erdington and Handsworth - with a focus on preventing homelessness, increasing knowledge and practice, and campaigning for better housing standards. You will be working closely with individuals with lived experience on the service design and delivery and advocating on behalf of service users and their housing rights.

This will be achieved by working in partnership with colleagues and other specialised agencies as determined by client needs. Working as part of a wider Advice Team, you will benefit from the expertise of colleagues, volunteers and stakeholders. The role is based at our City Centre Hub but will involve regular work in the areas identified above.

About Shelter
A home is a fundamental human need, as essential as education or healthcare. Yet millions of people across Britain struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

At Shelter we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.

We have committed to combat racism both within and outside Shelter and welcome you on our journey to becoming a truly anti-racist organisation.

Apply to be part of our team and be the change you want to see in society.

Benefits
We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

To find out more about the role and the benefits of working for Shelter please visit our website.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

Innovation Advisor, Job Purpose

Start Network has an incredible opportunity for an Innovation Advisor to join our team to focus on locally led innovation and system change. The role is involved in supporting Hubs, members and teams building the capabilities and practices necessary for impactful and sustainable locally led humanitarian innovation. This includes project managing initiatives, channelling financial support to hubs, coordinating, and providing innovation technical support, promoting learning, and ensuring that relationships with stakeholders are effective. This may also include providing support and advise for systems innovation and change initiatives across Start Network. The advisor role acts as an advocate for innovation and takes a user-centred and iterative design approach to ensure that support to Hubs, members and teams is flexible in meeting their needs and aligned with our vision for systems innovation and change. 

Candidates must be creative thinkers and have a passion for locally led humanitarian aid. Candidates will have experience of programme management in community and innovation settings and knowledge of innovation processes, techniques and approaches, and experience in their use in different contexts. Above all we are looking for candidates who are passionate about achieving change in complex settings, who are willing to challenge and be challenged, and are collaborative by nature. Humanitarian or development sector-specific knowledge would be an advantage, along with working knowledge of a French and/or Spanish.

Contract Type: Permanent
Location: Community Based
Salary: £20,872- £22,143 pro rata per annum (depending on skills and experience)
Working Hours: 28 per week

Closing Date: 16 August 2022
Interview Date: To be confirmed (interviews will be conducted through Zoom or Teams)

Please note the deadline for submitting applications for this vacancy is 11pm on the closing date.

They reserve the right to close this vacancy early if they receive sufficient applications for the role. Please submit your application as early as possible and do not hesitate to reach out to them via email for further information about the role.

They are looking to welcome approachable, enthusiastic, and knowledgeable, community-based Dementia Advisers to join their supportive and compassionate team, focusing on supporting people affected by dementia.

Permanent role - Community-based across West Lancashire with some homeworking elements.

Fixed term contract - Community-based across Central Lancashire – Chorley, South Ribble, and Greater Preston with some homeworking elements.

There is no direct care element to their role. They provide advice, support, guidance and problem solving help to people affected by dementia; passionately promoting their independence, improving sense of well-being, putting people in more control of their lives. This is sometimes by telephone, sometimes in person, and the role also involves building connections with other local services to help people find all of the support and activity available to them.

This is a great opportunity to join their passionate and empathetic team providing personalised advice and support to people diagnosed with dementia and their carers and to promote their service and build relationships with a range of health and social care professionals in the voluntary and private sector. This is a great opportunity to join their passionate and empathetic team providing personalised advice and support to people diagnosed with dementia and their carers and to promote their service and build relationships with a range of health and social care professionals in the voluntary and private sector.

What you will do;

- Offering a vital, compassionate advice service to support and guide those affected by dementia - in person and by phone
- Provide community based, face to face for an increased level of support for more complex cases.
- Managing referrals, assisting clients in assessing their information and support needs in a person-centred manner.
- Problem solving – helping people find ways to better live around symptoms and challenges that come from their dementia.
- Providing knowledgeable and trusted information regarding services and benefits available and, where appropriate, assist clients in accessing them.
- Facilitating group services for people with dementia and for carers
- Networking local services to strengthen a Dementia Friendly Community
- Developing a proactive approach in reaching people with dementia and carers who may not otherwise access their services.

What they do;

They support people affected by dementia through some of the hardest and most frightening times, to improve their lives and help to avoid crisis.
No matter whoever you are, whatever you’re going through, you can turn to our client for expert support through practical advice, emotional support, and guidance for the best next step
They join forces with people affected by dementia, leading scientists and policy makers, amplifying voices to push for cutting edge breakthroughs and societal change that’ll improve the lives of people affected by dementia, now and in the future

Their employees work hard every day to make a true difference in people's lives. They are proud to support them with a range of benefits, recognition and many options for working agilely, all contributing to a strong work life balance. They also have various learning programmes to support you in your development and help you grow to realise your potential and shape a career with our client.

You can also visit their Working for Us pages, which give you more information about what it’s like to be an employee at the organisation.

You may have experience of the following: Dementia Adviser, Care Assistant, Caseworker, Special Needs Assistant, Social Worker, Social Care, Community Care, Helpline Coordinator, Volunteering Officer, Support Worker, Mental Health, Dementia, etc.

Ref: 135 333

Contract Type: Permanent
Location: Community Based
Salary: £20,872- £22,143 actual per annum (depending on skills and experience)
Working Hours: 35 per week

Closing Date: 14th August 2022
Interview Date: 16th August 2022 (Zoom/Teams)

Location: Community Based in the Doncaster Metropolitan Borough area and requires regular travel around this area to groups, home visits and for networking.

Please note the deadline for submitting applications for this vacancy is midnight on the closing date

They reserve the right to close this vacancy early if they receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

Their Memory Advisers work hard every day to make a true difference in people's lives. They are proud to support them with a range of benefits, recognition and many options for working agilely, all contributing to a strong work life balance. They also have various learning programmes to support you in your development and help you grow to realise your potential and shape a career with our client

About our client

Who they are

Our client is a vital source of support and a powerful force for change for everyone affected by dementia.

What they want

They will not rest until people with dementia and their carers live more fulfilled and less fearful lives, free from stigma and inequality.

What they do

They support people affected by dementia through some of the hardest and most frightening times, to improve their lives and help to avoid crisis.
No matter whoever you are, whatever you’re going through, you can turn to our client for expert support through practical advice, emotional support, and guidance for the best next step
They join forces with people affected by dementia, leading scientists and policy makers, amplifying voices to push for cutting edge breakthroughs and societal change that’ll improve the lives of people affected by dementia, now and in the future

How they do it

They’re the friendly face of support, the warm voice at the end of the phone and the determined minds who will fight passionately for the cause of everyone affected by dementia.

About the role

They have an exciting new opportunity for a Memory Adviser to be part of a new pre diagnosis service in Doncaster. You will provide proactive, personalised and co-ordinated support for those concerned about their memory, from initial contact through to diagnosis and into post diagnostic support if a dementia diagnosis is received. You will also provide information, advice and guidance to those who do not receive a dementia diagnosis looking at alternative pathways of support and coping strategies.

As a Memory Advisor, you will help to raise the profile of the service working with the local community and health professionals building relationships which will contribute to the develop the referral pathway.

This role is community based and will involve working from home, working in the community and visiting people referred to the service in their home when needed. The role requires you to support people with memory concerns on a one to one basis and if appropriate in a group setting.

About you

- An understanding of memory problems and dementia and the needs of those concerned about their memory and their supporters.
- The ability to assess client needs along with the understanding of the need for client confidentially.
- Excellent non-judgmental communication as well as strong organisational skills in order to manage your caseload of clients effectively.
- Good time management, in addition to great networking and influencing skills.
- Able to travel independently.

Person Specification

- Be passionate about making a positive difference to people affected by memory problems.
- Demonstrate optimism, be engaging, and be a pragmatic individual.
- Excellent interpersonal skills, being approachable and friendly.
- Excellent communication skills, both verbal and written.
- Excellent IT skills and ability to use Microsoft packages confidently.
- Be able to work collaboratively with other team members if/when required.

Your personal statement in your application will help us to understand how your skills and experience make you perfect for the role and it is the key piece of information they use to shortlist, if you feel that you demonstrate the qualities outlined then please let them know how you it in your personal statement.

You may have experience of the following: Memory Support Worker, Social Care, Dementia, Charity, Charities, Third Sector, Social Worker, Community Care, Not For Profit, Healthcare Assistant, Care Worker, Vulnerable People, Voluntary Sector, Care Assistant, Support Worker, etc.

Ref: 134 912

BACKGROUND

Tower Hamlets Connect is a new flagship service, which provides people living in Tower Hamlets with free, independent and high-quality information, advice and advocacy on matters relating to health, social welfare, and social care.

Age UK East London is working in partnership with Tower Hamlets council to lead consortium of local voluntary sector organisations to provide:

1. The Tower Hamlets Connect Portal – a public-facing, web-based resource with up to date information about local services, events, citizen rights and benefits;
2. The Tower Hamlets Connect Helpline providing telephone and email support Monday to Friday, 9 -5; and
3. Outreach advice and advocacy support in community hubs and GP surgeries.

In order to ensure maximum accessibility for residents, we also co-ordinate digital inclusion support, stakeholder involvement in service co-production and customer satisfaction reviews.

The Helpline Advisor is a new post which sits within a team of 5 other professionals including the First Response Officers who have a specific focus on advising around adult social care.  The post has been created following a review of the Helpline to strengthen integration between health, social care and community-based services, ensuring residents are provided with the right help as quickly as possible

JOB PURPOSE

• Contribute to the delivery of an effective, efficient and safe helpline for the residents of Tower Hamlets.
• To provide information and advice to customers on wider support and services available in the borough, enabling them to remain as independent as possible for as long as possible.
• To ensure accurate and timely data capture and case records to support ongoing service improvement.

MAIN TASKS

• To act as first point of contact for Tower Hamlets residents and professionals via telephone and email.
• To gather the information required to efficiently and proportionately assess customers’ needs and strengths.
• Provide information and advice to residents enabling access to local services to support prevention and promote independence.
• Refer customers on to Tower Hamlets Connect advice and advocacy providers where appropriate by effectively assessing and triaging clients and making appropriate referrals into the service.
• Identify and escalate eligible and urgent cases to the FRO’s to ensure appropriate, safe and timely referral into LBTH Adult Social Care Initial Assessment, Adult Safeguarding triage teams and other Statutory Services.
• Actively promote use of the digital portal and signpost to digital support services where appropriate.
• Maintain excellent records of all contacts and enquiries on all relevant case recording and data systems ensuring accuracy, quality and timeliness while complying with statutory requirements and maintaining confidentiality.
• Attend training and regular team meetings as required
• To undertake any other duties within the competence of the post holder as may be required from time to time for the smooth running of Age UK East London.
• To undertake all duties in line with Age UK East London policies and procedures (e.g. Health & Safety, Complaints, Confidentiality, Equal Opportunities).

FUNCTIONAL LINKS

The role reports to the Helpline Team Leader.

PERSON SPECIFICATION

Experience

• Demonstrable experience of working in community-based information, advice and advocacy services and/or helpline services.
• Demonstrable understanding of the full range of local services available to meet people’s health and care needs outside of statutory services.
• Experience of delivering services that meet defined outcomes and outputs
• Experience of using IT systems to record and share service outputs and client case records.
• Experience of working across multidisciplinary teams preferably in community and/or health settings.
• Experience of promoting and supporting well-being and independence to vulnerable adults and working within Enablement and prevention Frameworks.

Knowledge and Understanding

• Knowledge of services available to residents of Tower Hamlets and their carers (e.g. through health service, social services, voluntary sector) and the issues affecting them.
• Knowledge of person-centred practices.
• Understanding of confidentiality policy and practice.
• Understanding of equality and diversity in practice.
• Understanding and commitment to empowering service users.
• Good understanding of policy, legislation e.g. Care Act, Mental Health Act and Mental Capacity act.
• Good understanding of safeguarding vulnerable children and adults including relevant legislation.

Qualifications

Minimum NVQ Level 2 IAGA or equivalent experience

Skills and attributes

• Commitment to working creatively within a Team
• Professional and courteous manner
• An open minded and challenging approach to work
• Excellent spoken and written communication skills
• Good planning and organisational skills
• Flexible, committed and conscientious

Additioanl requirements

• This post is subject to Disclosure and Baring Checks
• This post requires good IT skills in Windows and ability to use Microsoft Office and our client database

VISIT OUR WEBSITE TO DOWNLOAD THE APPLICATION PACK TO CHECK THE BENEFITS OFFERED.

We are currently recruiting for an 1x IDVA (5 days a week) and an 1x WISER Specialist Advocate (3 days a week). 

The post-holder will be responsible for providing frontline services to women and those from Middle Eastern who are experiencing domestic violence, are at risk of honour killings and forced marriages female genital mutilation/other forms of gender abuse. This will entail provision of practical and emotional support to ensure that they and their children are able to access services to remain safe. The post-holder will offer information, advice, advocacy, casework, outreach and networking, and will liaise with all appropriate services to make sure that these women’s needs are appropriately met.

Welfare Benefits Programme Manager
Salary: £39,600 p.a
Contract: Full-time, Permanent
Location: Head Office in Hammersmith, London W6 7NL with opportunities for flexible working

Do the levels of financial insecurity and injustice in the UK leave you seething and impatient to have a real impact on making things better? Are you an expert in leading the delivery of advice and information products to as wide an audience as possible though networks of partners and advisers? Are you passionate about reaching across the digital divide? The Welfare Benefits Programme Manager leads an expert team delivering our market-leading Benefits Calculator and other exciting new tools to improve access to benefits for those who need them the most. We know this work has a serious social impact. Last year alone, 2.5 million people used our benefits calculator to understand what welfare benefits they were entitled to claim.

Turn2us is a national charity tackling poverty and the structural causes of poverty. We work with co-producers and partners to provide people in financial crisis with the means and agency to get back on their feet, build resilience, move forward with their lives and thrive.

If you’re an advice delivery expert and leader, particularly with experience or knowledge of the benefits system, who wants work that will stretch your intelligence and creativity, who is willing to be led by the people you want to support and who genuinely wants to have an outsized impact, we really want to meet you!

Turn2us is an equal opportunities employer and welcomes applications from members of all communities. It is committed to equality of opportunity, inclusion and diversity. We encourage and welcome applications from all parts of the community regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Turn2us wants to enable an environment where everyone is kept safe from harm and can thrive. We are committed to safeguarding everyone involved in our charity and the work we do. You can read a safeguarding policy on the Turn2us website.

We offer flexible working patterns, both in terms of hours and remote working. Please note that all employees are contractually required to work from the office a minimum of 4 days a month. Some roles may be required to be in the office more often than this and this will be agreed with the hiring manager upon starting at Turn2us.

Closing date: 11:59pm, 31st August 2022

We are looking for an ambitious and experienced policy and public affairs professional who can produce new ideas, inspire others in the team, and catalyse policy change that will benefit people with lung disease.

Asthma + Lung UK is the only charity in the UK fighting for everyone with a lung condition, aiming for a world where everyone can breathe with healthy lungs. We fund cutting-edge research, provide advice and support for the 12 million people who will get a lung condition during their lifetime. We also campaign for clean air and for better NHS diagnosis and treatment.

Reporting to the Senior Policy Officer within the External Affairs Directorate, you will lead on the development and communication of compelling evidence-based policy work and advocate for policy change in public policy and NHS systems and practice. 

You will be working on transforming care through innovation and campaigning. This may include building on our huge successes in increasing access to life-changing drugs, driving early and accurate diagnosis or increasing access to COVID-19 and flu vaccinations. This is an exciting time to join the organisation with a new ambitious strategy and plenty of scope to develop your own ideas and shape new campaigns.

You will be analytical, able to take initiative and have a proven track record of influencing change. You will have strong understanding of the political environment and how parliament works, as well as a good understanding of UK health policy.

As well as a competitive salary, you’ll enjoy a range of benefits including 30 days annual leave (plus bank holidays), membership of a health cash plan, employee assistance programme, cycle-to-work scheme, interest-free annual season Travelcard loan and pension scheme. This is a fantastic opportunity to join an organisation committed to being the driving force behind the transformation of lung health.

CUSTOMER SERVICE ADVISOR

Location: May be office based in Maidenhead or can adopt a flexible hybrid option of part home/part office working

Contract Type: Permanent

Salary: Circa £23,000 per annum, depending upon experience

Hours: 37 hours per week

Are you good with customers and do you enjoy being part of a team?

In this varied role you will be responsible for providing first point of contact resolution to customers via telephone, webform, email and letter. You will be key to providing advice and assistance relating to the organisations services, policies, and procedures. You must have a confident, comfortable telephone manner and be able to demonstrate excellent communication skills both written and verbal. Being brilliantly organised and a great multi-tasker is essential as is having a high level of attention to detail.

Having a passion for providing excellent customer service is key to this role and requires someone who can display empathy, tactfulness, remain calm, have great listening skills and can be proactive, responsive, taking ownership of first contact problem solving to give customers a great experience.

In this rewarding role you will be the brand ambassador for the CWGC, working with colleagues across departments to resolve or assist with customer enquiries. Experience of working in a contact centre and/or having knowledge of the software programme, Salesforce would be advantageous, but is not essential.

In addition, we are looking for applicants who share our Values of Respect, Excellence, Teamwork, Communication, Professionalism and Commitment.

What We Offer:

• A generous holiday allocation, with 25 days annual leave, rising by 1 day per year up to a maximum of 30
• Paid public holidays
• Paid office closure between Christmas and New Year
• Flexible working arrangements
• Generous Pension Scheme, with CWGC contributing up to 15%
• Up to six times salary Life Assurance cover
• Employee Assistance Programme

How to Apply

Please visit our careers web page for further details about the role and how to apply.

We value the differences that a diverse workforce brings and are committed to creating a respectful work environment where everyone is treated with dignity and respect and where any unlawful and/or unfair discrimination is eliminated. We will not unlawfully discriminate directly or indirectly in recruitment or employment on grounds of sex, gender reassignment, pregnancy, race, colour, nationality, ethnic or national origins, age, sexual orientation or marital status, religion or belief.