Policy and data manager jobs in tameside, greater london

Specialist Debt Adviser

£38,000 • 12-month FTC (potential to become permanent) • 35 hours • Hybrid (3 days on-site in NW London)
Start: ASAP 

I'm partnering with a well-established community charity in North West London to recruit a Specialist Debt Adviser for an impactful, resident-focused project. This is a brilliant opportunity for an accredited adviser who wants to deliver high-quality, FCA-regulated debt advice as part of a supportive, community-centred team.

Working on-site three days a week, you'll provide comprehensive casework support to local residents - helping people stabilise their financial situation, maximise income, negotiate with creditors and access the wider wellbeing, training and support services available through the charity and its partners.

You'll be employed on a fixed-term contract with the potential to become permanent (subject to funding), and will benefit from dedicated professional supervision from a specialist debt-advice organisation.

The role

As the Specialist Debt Adviser, you will:

• Deliver full, regulated debt advice in line with FCA standards and the Debt Advice Quality Framework

• Manage a varied and ongoing caseload, conducting weekly face-to-face appointments

• Prepare detailed financial statements, negotiate repayment plans and advocate for clients

• Support income maximisation (benefit checks, grants, vouchers, DHPs, etc.)

• Maintain high-quality case records and ensure compliance with FCA, GDPR and internal standards

• Work closely with the wider team to provide holistic, joined-up support

• Contribute to reporting, audits and service quality improvements

• Provide guidance to junior staff or trainees where required

About you

We'd love to hear from you if you have:

• Accreditation as a Debt Adviser (CMA/IMA/Wiser Adviser/Citizens Advice or similar)

• At least 1-2 years' experience providing comprehensive, regulated debt advice

• Strong casework skills and confidence handling complex, sensitive cases

• Excellent communication skills and a non-judgemental, empathetic approach

• High levels of accuracy, organisation and the ability to work independently

• Solid understanding of legislation, case law and policy affecting debt advice

• Experience using case management systems and analysing financial information

• Commitment to continuous professional development

A DRO Intermediary accreditation is desirable but not essential.

Benefits

Director of Technology
£78,000 - £82,000 pa plus excellent benefits
Remote working
Permanent, 35 hours per week 

Our newly created role of Director of Technology will join our Senior Leadership Team, and will be responsible for our technology strategy. This includes leading the Full Stack and IT teams to develop the technology infrastructure that supports RNID’s work, and to develop tools that directly support our communities. It’s an exciting time to be joining, as you will lead our AI programme, ensuring the charity takes full advantage of emerging opportunities to increase our efficiency and effectiveness.  

You will: 

1. Lead and develop a high performing team of technology experts, developers and IT specialists.

2. Lead the technical delivery of our digital product roadmaps (like our online hearing check).

3. Ensure our technology infrastructure is resilient, secure, and meets our needs.

4. Ensure that RNID understands the opportunities and threats posed by AI, leading our AI programme

5. Be an active member of our Senior Leadership Team supporting the overall delivery of our strategic plans and driving performance.

We are looking for someone who:

1. Has presence and credibility as a senior leader, able to inspire confidence with deep technology expertise.

2. Builds relationships internally, ensuring a comprehensive understanding of business objectives and requirements.

3. Has proven experience leading full stack development and overseeing business critical technologies, as well as experience of leveraging AI to meet business objectives.

4. Is passionate about RNID, what we do and the role of technology in creating impact for our communities. 

We are RNID: the national charity supporting the 18 million people in the UK who are deaf, have hearing loss or tinnitus. 

Together, we will end the discrimination faced by our communities, help people hear better now and fund world-class research to restore hearing and silence tinnitus. We work with our communities and partners across industry, government, charity, education and more to change life for the better. 

RNID has a proud history and big ambitions. We’re focused on making the greatest impact possible across the whole of the UK. We champion the latest technology and the opportunities it brings. We also know the value of a friendly face in local communities to support people where they need it most.

We champion the value of difference and equality and celebrate our diverse and inclusive workforce. We actively encourage applications from eligible candidates from BAME backgrounds or who are deaf or hard of hearing. With almost 20% of our employees having a disability we proudly hold Disability Confident Leader status and guarantee an interview for disabled applicants meeting the minimum essential criteria.

Closing date: 5 January 2026
Interviews: 12 January 2026 (first round), 19 January 2026 (second round)

Make a Real Difference to Local Families

Home-Start Barnet, Brent and Harrow is a dynamic local charity supporting families with young children through challenging times. Our volunteers and staff offer emotional and practical support to help parents build confidence, strengthen relationships and give their children the best start in life.

We’re looking for a Family Engagement Coordinator to join our School Readiness project in Grahame Park, Barnet. You’ll be part of a friendly team at Home-Start Barnet, working closely with colleagues and partners at Barnet Mencap to support families who are just starting their journey with the education system.

In this role, you’ll help us reach families who may be facing extra challenges or need more personalised support. You’ll spend time building strong, trusting relationships with local primary schools and become a familiar, welcoming presence within their school communities. Your work will help ensure that parents feel informed, supported and ready to help their children thrive as they start school.

The common thread throughout the project is the engagement of families and the parent volunteers, who widen the supportive “community” around the families, and connect the school to the home, and the partners to each other. Approximately 70% of this role will be based in local schools in Grahame Park.

As our Family Engagement Coordinator, you will:

• Build strong relationships with primary schools in Grahame Park, in Barnet.
• Promote Home-Start’s services through school and community events.
• Support communication between schools, families and partner agencies.
• Share updates through newsletters, WhatsApp, email and community channels.
• Signpost families to local services and activities that support wellbeing.
• Receive referrals and assess family needs.
• Deliver school-readiness workshops and parenting groups.
• Liaise with schools, health and community services

About You

We’re looking for someone compassionate, proactive and highly organised, with a genuine passion for supporting families.

You will have:

• Experience working or volunteering in schools, nurseries, family support or similar settings.
• Parenting experience or experience caring for young children.
• Understanding of early years development and primary school systems.
• Strong communication and relationship-building skills.
• Knowledge of safeguarding responsibilities.
• The ability to engage with families facing complex challenges.
• Experience of delivering workshops or groups.
• Understanding of neurodiversity and SEND support.
• Knowledge of legislation relating to children and families.

What We Offer

• A supportive and collaborative team environment
• Opportunities for training and professional development
• A role where you can directly improve the lives of children and families
• Term-time only working arrangements can be considered

Note: This post is exempt from the Rehabilitation of Offenders Act 1974 due to the nature of our work.

We are recruiting for two opportunities: one Permanent position and one Fixed-Term (12 months) position.

This role sits within our Connecting Communities service, which is an element of the larger Mental Health and Wellbeing Service in Tower Hamlets. The post holder will be committed to supporting our clients through their recovery and developing greater resilience and wellbeing. This role will offer a personalised approach to accessing welfare and housing-related advice and information, through casework, workshops and advice surgeries.

What you’ll do 

• Provide welfare benefits and housing advice to support people with mental health challenges to live independently in the community.
• Help clients understand and resolve issues related to welfare benefits and ensure they receive their correct entitlements.
• Run workshops, groups, and advice surgeries on welfare benefits and related topics, such as money management.
• Work collaboratively with the Connecting Communities team, mental health services, housing associations, and other providers to support welfare benefits enquiries, referrals, and training needs.

Location: Islington (with some travel across Enfield, Camden, Haringey, Hackney, Waltham Forest, Barnet and Tower Hamlets)

Salary: £50,500 per annum (pending salary review)

Hours: 37.5 hours per week or 30 hours per week (part-time basis)

Contract: Fixed Term Contract (Until 31st March 2026 - with possible extension)

Closing Date: Thursday 1st Janaury 2025

Closing Time: 00:00am

Are you looking for a rewarding role working for an intersectional feminist organisation? If so, we have an incredible opportunity for you to join our team as an Counselling Pyschologist at Solace Women's Aid.  

You will be joining a team of committed and inspiring individuals whose dedication has saved the lives of thousands of women, men and children in the capital. We are looking for friendly and diligent individuals to join our services and help us make a difference.

Our core values reflect our history and were developed in consultation with staff and service users. Feminism and intersectionality are key to our work and we are committed to the principles of being survivor-led, trauma-informed, empowering, diverse, anti-racist and anti-discriminatory.

About the service

This exciting partnership provides specialist advocacy for women whose experience of violence (VAWG) intersects with multiple and severe disadvantage. We work with women who are frequently excluded from mainstream services and/or find it hard to engage with support which increases their vulnerability and risk.  Our assertive outreach approach, working across eight London boroughs, enables women to access support, increase their self-esteem, reduce their risk and make safe choices.

About the role

Solace Women’s Aid is delighted to be the lead partner for this innovative cross-borough project, funded by MOPAC. We are looking for an experienced, dynamic Psychologist to use their knowledge and skills in psychological theory and practice to support non-clinical advocates working with women experiencing VAWG and severe and multiple disadvantage.

About you

You will have experience working as a clinical, counselling or forensic psychologist. Your role will include fostering trauma-informed practice in the project, providing clinical support to non-clinical advocates through conducting ongoing Reflective Practice and clinical supervision.

You will be able to demonstrate knowledge of the intersection between severe and multiple disadvantage and VAWG and a strong understanding of how this can make it difficult for women to engage with support. You will have worked with people experiencing various aspects of severe and multiple disadvantage: homelessness, substance use, mental health issues, insecure immigration status, prostitution, offending history and children taken into Care.

What we can offer you

We provide a comprehensive benefits package to all our employees, including:

• Flexible working
• Focus on learning and development (internal career progression and training)
• Generous holiday entitlement
• Employer pension contribution
• Family-friendly leave and enhanced maternity pay
• Access to Inclusion Networks
• Daily clinical debriefing
• Employee Assistance Programme providing free 24/7 support and advice
• Employee Benefits Platform offering staff discounts, benefits and savings
• Flow & Restore yoga classes
• Meditation sessions
• Cycle to Work Scheme

How to apply

When applying for this role, kindly highlight in your Supporting Statement how your values, knowledge, transferrable skills, and experience align with each point within the following sections of the Job Profile Document:

• Values, Behaviours & Competencies
• Knowledge, Experience and Skills

Solace Women's Aid values diversity, promotes equity, and challenges discrimination. We encourage and welcome applications from candidates of diverse cultures, abilities, perspectives, and lived experiences. We have policies and processes in place to ensure that all employees are offered an equal opportunity in recruitment and selection, promotion, training, pay, and benefits. Our Inclusion Networks support staff with protected characteristics and offer inclusive spaces to connect.

We are a Disability Confident Employer and committed to an inclusive and accessible recruitment process. We anticipate and provide reasonable adjustments as needed and support employees who acquire a disability or long-term health condition, enabling them to stay in work.

This service is run by women for women and is therefore restricted to female applicants under the Equality Act 2010, Schedule 9, and Part 1. Section 7(2) e of the Sex Discrimination Act 1975 apply. The post is exempt from the Rehabilitation of Offenders Act.

As part of safer recruitment practices, we carry out pre-employment checks including references, Disclosure and Barring Service (DBS) and right to work in the UK checks.

No agencies.

This is an opportunity to lead a varied and meaningful engagement and volunteering portfolio within a small, supportive charity. You’ll support and develop volunteers, build relationships with community partners, and coordinate public engagement activities to ensure that people’s voices shape local health and care services. If you’re looking for a role where your work has real purpose, where you can grow your skills and where new ideas are genuinely welcomed, we’d love to hear from you.

The Organisation

This is a well-established national charity with an income in excess of £100 million, playing a vital role in supporting people affected by a major health condition. The organisation is values-driven, impact-focused, and undergoing continuous improvement in its financial operations. The Finance & Assurance directorate is a trusted partner across the charity, enabling better decision-making through high-quality financial insight and compliance.

The Job

As Financial Accountant, you'll lead a small team and report to the Head of Financial Accounting. You'll be responsible for producing accurate financial statements, managing audit deliverables, ensuring compliance with charity and company law, and driving improvements in financial processes and reporting. This is a hands-on technical role with leadership responsibilities, requiring collaboration across finance, systems, and planning teams to deliver a seamless finance function.

Key responsibilities include:
- Preparing statutory accounts and technical accounting adjustments
- Leading year-end processes and audit engagement
- Ensuring compliance with VAT, Corporation Tax, and Gift Aid
- Driving system and process improvements
- Supporting and developing Associate Accountants

The Person

You'll be a qualified accountant with strong technical expertise in SORP/FRS102 and experience in a large, complex organisation. You'll bring a track record of producing high-quality financial reports, managing audits, and improving performance through data and collaboration. Open to candidates coming straight from practice, especially those who have previously laised with charities.

We're looking for someone who:
- Communicates confidently with senior stakeholders
- Builds high-performing, accountable teams
- Is resilient, adaptable, and committed to continuous improvement
- Works collaboratively across departments and disciplines
- Champions inclusion and values-driven leadership

What's in it for You?

- A meaningful role in a purpose-led organisation making a real difference

- Remote working with occasional office attendance
- Competitive salary in the region of £50,000-£58,000
- 27 days annual leave plus bank holidays, rising with service
- Up to 8% employer pension contribution
- Life assurance and income protection
- Employee assistance programme and wellbeing support
- Season ticket loan and cycle-to-work scheme
- Opportunities for professional development and career progression
- A collaborative, high-support environment focused on learning and impact

What to Do Now

If you're a technically strong accountant who thrives in a collaborative, mission-driven environment, I'd love to hear from you. Apply now or get in touch for a confidential conversation.

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• £30,419 (FTE), pro-rata for part time hours
• 28 hours a week
• Part time, up to 12 months fixed term Maternity Cover
• Homebased (with some travel required for in person events)
• Closing date: Sunday 21st December 2025
• Interview date: Thursday 8th January 2026 

Change lives in a life-changing career

When a child or young person is diagnosed with cancer, their whole world can feel like it’s falling apart. Independence is taken and confidence is stolen. Stability no longer exists. The future suddenly feels uncertain.

The impact of cancer on young lives is more than medical. And that impact can be felt by entire family. That’s why we exist. Our specialist social workers help children and young people with cancer and their families navigate the emotional and practical impact of cancer.

We remove barriers, solve problems and prioritise wellbeing. And we stop at nothing to make their voices heard and their unique needs understood, so they can get the right care and support at the right time

About the role

We’re looking for a Voice Officer with experience of working with children, young people and their families and amplifying their voices to help create positive change to join our Voice Team. 

The Voice Officer is a key member of the Voice Team, responsible for enabling Young Lives vs Cancer to shape the children and young people’s cancer system with and for young people with cancer and their families. You will enable young people affected by cancer and their families to have a stronger voice inside and outside the organisation - not just to contribute, but also to challenge, giving the power to them to amplify their voice and make positive change.

You will work with the Voice Manager and Head of Voice to deliver our Voice work to a high quality. Responsible for managing incoming enquiries and communications with our volunteer Voice Board Members, Voice Champions and Voice Hub network, working with the team to plan and run meetings and events both online and in person. With excellent organisational skills, you will help plan and coordinate our voice work, building strong working relationships with colleagues and our voice community with volunteer management responsibility for Voice Board Members and Voice Champions. 

This role is subject to a criminal record check. In the event of a successful application an Enhanced criminal record check will be completed.

What will I be doing?

No two days are the same at Young Lives vs Cancer. So, summarising your ‘day to day’ isn’t easy. Here are some of the main things you’ll be doing, but you’ll find more details in the job description.

Main responsibilities

Communication and Organisation

• Delivering effective internal communication regarding the Voice team and playing a pro-active and leading role in Voice team meetings
• Supporting with correspondence, record-keeping and tracking leading on communications with our voice volunteers and internal communications
• Effective project management of voice activity - for example, planning events, setting goals and impact measurements for the activity, managing risks and reporting on progress

Voice Activities

• Working with the Voice Manager and Head of Voice to deliver the organisation’s Voice approach, enabling children, young people and parents/carers to shape the organisation and the system it is situated within, maximising our Voice opportunities
• Delivery of the Voice Board so it is an effective model for the Board of Trustees to listen to and act upon the voices of young people with cancer, their parents/carers and siblings.
• Travel and occasional overnight stays to attend in person events with our voice volunteers.
• Developing and supporting the growth of our Voice Hub bringing voice opportunities to our wider community
• Act as the key contact and support for our Voice Champion Volunteers
• Working in partnership with the Voice Champions team on the development and dissemination of voice guidance and training for staff and volunteers across the organisation, designed to equip them so that they can confidently work alongside young cancer patients and their families
• Working with the Voice Manager and Head of Voice to ensure that we are able to amplify voices of all our beneficiaries across the whole of the UK, from the widest range of backgrounds and cultures

Working relationships and contacts

• Volunteer management of our Voice Board Members and Voice Champions Team.
• Building and maintaining relationships and influencing others. Both internally working with colleagues to equip them to work alongside young people and families and externally working with young people and families to understand their views and opinions, ensuring that they feel heard as well as building connections with partners across the sector.
• Develop and sustain sector relationships, staying up to date with external developments in voice and participation and identifying opportunities for innovation and partnership

Additional responsibilities

Alongside your specific job duties, every member of Team Young Lives needs to make sure they also: 

• Make safeguarding a priority 
• Take care of your own health and safety and that of others
• Actively challenge injustice and inequality and promote Young Lives vs Cancer’s Diversity, Equity, Inclusion and Belonging agenda to create a better, more diverse and inclusive organisation.
• Ensure that you treat information and data professionally, using it only for the purposes that Young Lives vs Cancer has said it would; respecting the confidentiality and privacy of its supporters, service users and staff.
• Accept that you are personally responsible and accountable for ensuring you understand and adhere to all Young Lives vs Cancer policies and procedures
• Be an active team member, regularly attending team meetings and contributing to shared learning and development
• Undertake any other reasonable duties as directed by or agreed with your line manager. 

What do I need? 

Diverse perspectives and unique skillsets are at the heart of Young Lives vs Cancer. If you're passionate about making a positive impact and eager to learn, we encourage you to apply, even if you don't meet the criteria and person specification fully. 

What will I gain?

 For people to reach their full potential, they need the right environment. As a member of Team Young Lives, you’ll be made to feel supported, valued and appreciated. Here’s how we do it:

• Flexible working: we’re open to working hours outside of 9 - 5 and we can talk through your flexibility requirements at interview stage
• Wellbeing, Thinking & Growth Days: four days a year to to step back from the day-to-day and focus on your own learning and development
• Generous annual leave allowance
• Great family/caring leave entitlements
• Enhanced pension
• Access to our employee savings scheme

To find out more about our benefits package, have a look on our website.

Our commitment to Diversity, Equity, Inclusion and Belonging

At Young Lives vs Cancer, we recognise that opportunities for too many people remain a condition of their sex, ethnicity, class, gender identity, disability, sexual orientation – or a combination. This has never been acceptable to us as an organisation. We don’t just accept difference, we value it, celebrate it, nurture it and we thrive because of it.

We’re on a journey to be reflective of the diverse children, young people and families we support. We know we aren’t there yet, and we’re passionately committed to taking actions and making changes to be a truly diverse, inclusive and equitable organisation. This includes taking anti-oppressive action and removing barriers in our recruitment practices. We particularly welcome applications from members of minoritised communities. Our Diversity, Inclusion, Equity and Belonging strategy will tell you more.

We operate an anonymised shortlisting process in our commitment to diversity, equity, inclusion and belonging. CVs can be uploaded, but we won't be able to view them until we invite you for an interview. Instead, we ask you to fully complete the work history sections of the online application form for us to be able to assess you quickly, fairly and objectively.

Accessibility

We’re committed to providing reasonable adjustments throughout our recruitment process and we’ll always aim to be as accommodating as possible.Please let us know in your application form of any adjustments or access requirements we could make to help you with the application process and interview.

Interviews will be taking place on Thursday 8th and Monday 12th January. They will include a brief presentation task and questions which we'll share ahead of the interview.

#ShowTheSalary #NonGraduatesWelcome

Location: South West London (Central Office is based in Mortlake – 12 mins from Clapham Junction and 23 mins from Waterloo)
Contract: Permanent
Hours: Part time 20 hrs per week, Monday to Friday. 5 shifts 10.00 - 14.00
Salary: Salary £32,140 per annum pro rata (£18,365 actual)

Benefits:28 days annual leave per annum/pro rata plus statutory holidays on appointment. Additional annual leave days awarded on length of service* • Company pension contribution • Life insurance (3 x salary)* • Employee Assistance Programme (EAP) including 24/7 support helpline • Interest-free Season Ticket Loans* • Additional maternity pay and leave* •Additional paternity pay* • Additional sick pay* *available after probation period passed

Job Summary

When someone goes missing, Missing People provides help to families, friends and professional carers who wish to publicise their appeal. This can be through the charity’s website resources, appeals and opportunities for publicity in the media.

You will support families, friends and professional carers to make appeals when someone has officially been reported as missing. The role will involve communicating in a timely, compassionate and knowledgeable manner with people experiencing the trauma of missing someone and managing families’ initial expectations of the service. You will assess the most appropriate activities to safeguard and reconnect the missing person and be responsible for police liaison and updates. You will assess with families the use of public display publicity which may begin after 3 days and help families to understand what they can do themselves. You will work closely with the Communications team, providing them with accurate and timely information if publicity is the appropriate choice. You will also access and process 'Urgent missing’ requests and work with the Communications team to make the alert happen.

You will understand the needs of longer-term families who still want to publicise their missing person, and you will advocate on their behalf to help make sure their voice is heard.

You will work collaboratively with specialists in Family Support, Publicity, Helpline and Fundraising & Communications teams to support the families and missing people we are here to help.

Key Accountabilities:

Service delivery

• Assess and process incoming requests from, family members, friends and professional carers and agree the most suitable support and publicity actions. Manage requests with high standards of accuracy, risk and criteria management, data management, and confidentiality;
• Risk assess all contacts to ensure any safeguarding issues in relation to the missing person or their family members are dealt with effectively. Participate in safeguarding decision making and implement safeguarding procedures.
• Handle sensitive interactions, deal with crisis intervention situations, assess risk within Missing People policy and consult where appropriate

Team Working and external communications

• Ensure families are aware of all the services on offer to them, working collaboratively with other members of the team to provide a smooth transition into Family Support and Publicity
• Work closely with IT, Impact, Family Support, Publicity and helpline teams identifying data issues,
• Communicate updates and signpost into Missing People’s services, initiatives, engagement opportunities, events and activities to family members and other people affected by a disappearance

Volunteer supervision and support

• Train volunteers on shift in identified tasks. Provide clear written instructions and demonstrate the task through examples and shadowing.
• Monitor volunteer work on shift to ensure good record keeping, professional communication, appropriate safeguarding and accuracy

About you

You must have the right to work in the UK. The person specification in the job description provides full details of what we are looking for, and this includes:

• Experience of working in a frontline service delivering advice, help or support to vulnerable people by phone or digitally;
• Experience and/or demonstrable understanding of safeguarding vulnerable adults and/or young people;
• Experience of working with a range of internal and external stakeholders including volunteers, other teams and the police or other statutory services.

Abilities, Skills and Knowledge:

• Ability to risk assess, make welfare and needs assessment and take appropriate safeguarding and contact care actions.
• Knowledge of the issues surrounding missing children and vulnerable adults;
• Aware of and sensitive to the impact of class, gender and race and to be willing to act appropriately;
• An ability to navigate the issues and nuances of working with people experiencing trauma in a way that centers their needs with an expert but open approach.

About Missing People

Somebody goes missing in the UK every 90 seconds. Missing People exists to ease the heartache experienced by those missing someone, and to help people who are away from home find their way back to safety. Our vision is for every missing child, adult and family left behind to find help, hope and a safe way to reconnect. We are a non-judgemental, highly skilled team of staff and volunteers working for everyone who needs us. We provide free, confidential support, help and advice by phone, email, text and live chat. We coordinate a UK-wide network of people, businesses and media to join the search for the estimated 170,000 people who go missing each year. Missing People aims to put people with lived experience at the heart of our work, amplifying their voices to achieve change. Working for Missing People means living our values. It’s a place where people are encouraged to ‘let fly’ so you can ‘make things happen’. We know you’re more than just a job title, and ‘be human’ is an important value here. Missing People is an independent charity that relies on donations.

Closing date: 12:00 on 2 January 2026. 
Interviews: 7/9 January 2026
Start: ASAP

REF-225 537

We're Hiring: Play & Youth Work Lead | Doorstep Homeless Families Project

Location: North London

Salary: £28,000 - £31,000 per annum.

Hours: 28 Hours per week - 20 hours face to face and 8 hours for admin

Benefits:

• Pension scheme with an employer contribution of 5% of gross salary
• 30 days paid holiday

The hours onsite will be worked over Monday, Tuesday Thursday and Friday, with normal working hours falling between 9.30am ( the earliest start) and 8pm (the latest finish).

Job Introduction

At Doorstep, we open more than just doors — we open possibilities.

Every day, we stand alongside families experiencing homelessness, providing a safe, welcoming space within a large family hostel where children can play, learn, and simply be themselves.

We are looking for a passionate and creative Lead Play and Youth Worker to guide and inspire our work with children and young people aged 0–18. This is a special role — one that blends leadership, imagination, and empathy. You will manage a small, dedicated team, shaping and delivering play and youth activities that bring light, laughter, and a sense of belonging to children whose early experiences have often been marked by instability.

At Doorstep, relationships are at the heart of everything we do. We work with families over years, not weeks — building trust, celebrating progress, and helping each young person discover their strengths. Our unique model of support is widely respected and deeply valued, and this role offers the chance to make a genuine, lasting difference in young lives.

If you are someone who believes in the power of play, creativity, and care to transform childhoods — we would love to hear from you.

About the Role

As Lead Play and Youth Worker at Doorstep, you’ll be at the heart of our mission — creating moments of joy, stability, and growth for children and young people who are living through uncertain times. No two days are the same. One moment you might be leading an energetic after-school club session; the next, you’re supporting teens to express themselves through art, music, or discussion.

You’ll manage and inspire a small, talented team of play and youth workers, ensuring that every activity we offer — whether it’s creative play, learning support, or outdoor adventure — reflects Doorstep’s core values of respect, belonging, and hope. You’ll plan and deliver programmes across all age groups (0–18 years), adapting to the needs and interests of children and young people as they grow.

Collaboration is central to this role. You’ll work closely with families, colleagues, and partner organisations to provide continuity and care, helping to make Doorstep a place where children feel seen, valued, and free to thrive.

This is not just a leadership role — it’s an opportunity to build something lasting. Your creativity, empathy, and commitment will help shape the next chapter of Doorstep’s play and youth work, ensuring that every child who walks through our doors is met with warmth, opportunity, and care.

Key Responsibilities

Leadership and Team Management

• Lead, supervise, and support a small team of play and youth workers and volunteers.
• Provide regular supervision, guidance, and professional development opportunities to team members.
• Foster a positive, inclusive, and collaborative working environment that reflects Doorstep’s values.

Programme Planning and Delivery

• Design, plan, and deliver a varied programme of play, creative, and youth activities for children and young people aged 0–18 years.
• Ensure all activities are engaging, developmentally appropriate, and responsive to the needs and interests of participants.
• Encourage children and young people to express themselves, build confidence, and develop positive relationships.
• Plan and oversee trips, events, and holiday programmes, ensuring safety and inclusivity at all times.

Safeguarding and Wellbeing

• To fulfill the statutory responsibilities of Deputy Designated Safeguarding Lead.
• Take responsibility for safeguarding and promoting the welfare of all children and young people involved in Doorstep’s services.
• Ensure staff and volunteers follow safeguarding procedures and receive appropriate training.
• Respond appropriately to any concerns, working in partnership with relevant agencies where necessary.

Partnership and Family Engagement

• Build positive, trusting relationships with parents, carers, and families, encouraging their involvement in children’s play and learning.
• Work collaboratively with other professionals and partner organisations to enhance support for families.
• Represent Doorstep at relevant meetings, forums, and networks to share best practice and strengthen partnerships.

Monitoring, Evaluation, and Administration

• Maintain accurate records of attendance, participation, and outcomes in line with organisational requirements.
• Contribute to monitoring, evaluation, and reporting processes to demonstrate impact and inform future development.
• Support funding applications and project reports by providing relevant data and case studies.

General Duties

• Uphold Doorstep’s ethos, values, and commitment to equality, diversity, and inclusion.
• Contribute to the overall running and development of Doorstep as a small, specialist organisation.
• Undertake any other duties reasonably required to support the effective delivery of Doorstep’s mission.

About You

Experience and Knowledge

• Relevant qualification in playwork, youth work, early years, or a related field (Level 3 or above) or equivalent.
• Significant experience of planning, delivering, and evaluating play and youth activities for children and young people aged 0–18 years.
• Experience of supervising or managing staff and/or volunteers within a play, youth, or community setting.
• Strong understanding of child development and the role of play in supporting wellbeing, resilience, and growth.
• Sound knowledge of safeguarding and child protection policies and procedures.
• Experience of working with families facing disadvantage, housing instability, or other complex challenges.
• Understanding of equality, diversity, and inclusion, and commitment to anti-discriminatory practice.

Skills and Abilities

• Excellent communication and interpersonal skills, with the ability to build positive relationships with children, young people, parents, and professionals.
• Creative and resourceful approach to planning activities that engage children of different ages and abilities.
• Strong organisational skills, with the ability to manage competing priorities and maintain accurate records.
• Ability to lead, motivate, and support a small team to achieve shared goals.
• Confidence in managing behaviour in a positive, trauma-informed way.
• Competent IT skills for administration, reporting, and communication purposes.

Personal Qualities

• Warm, approachable, and empathetic, with a genuine commitment to improving outcomes for families experiencing homelessness.
• Reliable, flexible, and resilient in the face of challenging circumstances.
• Reflective, open to learning, and committed to professional development.
• Enthusiastic about play and youth work as powerful tools for change and belonging

How to Apply

Please apply with your CV and a covering letter stating why you would like the job and what you believe you can bring to it.

Closing date for applications is Friday 16th January 2026.

Interviews will take place week commencing 2nd February 2026.

Resources Co-ordinator
Location: Hybrid United Kingdom (multiple locations)
Edinburgh - Salford - Cardiff · Belfast - London
Employment Type: Full time. Fixed Term Contract until 31st January 2027
Salary: £28,000 - £35,500
Team: Activation Team
Seniority: Mid-level

About Into Film

Into Film is the UK’s leading charity for film in education and the community. We provide screen industry careers information and advice, support young filmmakers, and bring the power of moving image storytelling into classroom teaching.

We also run the annual Into Film Festival which enables more than 400,000 pupils to visit the cinema for free, and the Into Film Awards.

The core Into Film programme is free for UK state schools, colleges and other youth settings, thanks to support from the BFI, awarding National Lottery good cause funding, and through other key funders.

Our vision – Film enriches the life of every child and young person.

Our mission – To inspire and support young people to learn, and to realise their creative, cultural and career aspirations, through film and the moving image.

Into Film operates a hybrid working policy. We are open to flexible working models including working compressed hours.

Role Summary

The Resources Coordinator role sits within the learning content creation team, which is responsible for the devising, commissioning and delivering of high quality, film-focused learning opportunities. These include the production of resources and online courses for teachers and their learners which are made available on our website and on our learning platform.

Main Responsibilities:

• Produce high quality, exciting and engaging resources for educators and young people, including commercial resources for film industry clients.
• Contribute to the planning and evaluation of resources within our three key areas of work: Teaching with Film, Careers and Progression, and Filmmaking.
• Project manage the resource process
• Assist the corporate partnerships team by contributing to pitches for educational resources with partners to support new film releases.
• Contribute to the development of courses aimed at educators via our online learning platform.
• Evaluate resources, training, online materials and related areas of organisational interest through surveys, focus groups and other methods, to identify and implement changes and programme developments.
• Develop quality assurance processes and documentation for our resources, training and online programmes.
• Carry out external and internal training to a range of staff and stakeholders
• Assist the resources and training leads in collaborating with external organisations and individuals to create resources and training materials.
• Develop and maintain good working relationships and provide training, educational insight and administrative support.
• Attend meetings across Into Film and with external partners to provide resource and training guidance covering all areas of our work.
• Complete administrative tasks including supporting educators, uploading resources to our website and assisting with reporting on resources to stakeholders.
• Copywriting, consultancy and research for Into Film News and Views and other marketing content.
• Develop and contribute to the planning and filming of video content for resources or courses.
• Support staff with resource production.

General Responsibilities:

• Commitment to quality internally and in all dealings with the public, members, teachers, children and young people, partners, funders, supporters etc.
• Contribute to long term planning to ensure growth in line with demand and resources.
• Contribute to the regular monitoring and evaluation of Into Film’s work.
• Commitment to equality of opportunity in line with Into Film’s Equal Opportunities Policy.

Person Specification:

Minimum Requirements:

• A minimum of two years’ experience of teaching in the UK.
• Experience of creating resources which include moving image/film.
• Knowledge of the educational landscape across all four UK nations.
• Demonstrable creativity and commitment to making resources and training interesting and exciting for teachers/educators and students/young people.
• Excellent communication skills and attention to detail, with the ability to write accurately and correctly, and the ability to persuade and influence others and feedback ideas in a professional manner.
• Experience of chairing and guiding meetings.
• Experience of managing a range of projects, from initiation to completion, working with a range of stakeholders.
• Demonstrable understanding of monitoring and evaluation.
• Commitment to film as a powerful tool for education, both as a cultural art form and to engage young people and raise attainment.
• Current knowledge of the Microsoft Office suite

Desirable:

• Experience in creating resources or opportunities which support young people’s careers education.
• Experience of filmmaking with young people.
• Experience of training teachers or other professionals.
• A love and knowledge of film.

All Into Film staff work in a hybrid pattern, combining home working with attendance at their local and national office when required, along with some travel across the UK, as appropriate to the role.

We are open to flexible working models wherever the role allows, including working compressed hours. We also offer a range of staff benefits and perks, including:

• Annual Leave
• Pension
• Flexible working
• Enhanced parental/paternity/shared parental leave.
• Interest-free non-essential study loans.
• Interest-free bike/scooter/travelcard loan.
• Employee Assistance Programme
• Wisdom health insurance cover
• BenefitHub portal

Closing: 8:00am, 5th Jan 2026

Interested?

If you would like to find out more, please click the apply button. You will be directed to Applied to complete your application for this position.

All employees regularly working with children and member data are required to undertake and maintain enhanced DBS clearance (and/or Access NI check or Disclosure Scotland check.

No agencies please.

Customer Services Advisor

We are seeking a confident and empathetic Customer Services Advisor to be the first point of contact for residents and help deliver excellent housing services.

Position: Customer Services Advisor

Salary: £28,357 per annum

Location: Hammersmith with hybrid working

Hours: Full time, 35 hours per week including a mandatory office day on Tuesdays

Contract: Permanent

Closing date: Friday 19 December 2025

Interview date: Week commencing 12 January 2026

About the Role

You will be part of a small and collaborative customer services team providing a reliable, positive and professional service to residents. Acting as the first point of contact, you will handle a high volume of enquiries, resolve issues quickly, and ensure that residents feel listened to and supported.

Key responsibilities include:

• Managing customer enquiries by phone and email, providing clear and accurate information
• Handling tenancy and responsive repair queries, raising works orders and keeping residents informed
• Keeping records and systems updated with detailed and accurate notes
• Liaising with contractors to ensure repairs are completed efficiently
• Supporting rent and service charge enquiries, including taking payments
• Helping to manage voids and lettings by keeping applicant information up to date
• Working with colleagues across the organisation to ensure a seamless and resident focused service
• Responding professionally to complaints and helping drive improvements based on resident feedback
• Ensuring all work complies with policies, procedures, safeguarding and data protection requirements

About You

We are looking for someone organised, calm under pressure and committed to delivering the best possible customer experience.

You will have:

• Experience providing high quality customer service, including managing difficult conversations
• Excellent written and verbal communication skills
• Strong IT skills, including confidence using Microsoft Office
• Experience handling a high volume of calls
• Ability to prioritise workload and work to deadlines
• A collaborative approach and the confidence to use your own judgement
• Empathy, professionalism and a commitment to supporting residents
• An understanding of equality, diversity and inclusion

It would be an advantage if you have experience with works ordering systems or Microsoft Dynamics, or knowledge of basic property maintenance, but full training will be provided.

About the Organisation

The organisation provides affordable, safe and good quality homes for single women across London, with almost 1000 properties and the largest sheltered housing provision for single women in Kensington and Chelsea. With a proud history dating back to 1920, the organisation is driven by strong values, a resident first approach and a commitment to championing women’s housing needs. These are exciting times, with over 160 new homes in development and a continued focus on delivering excellent services.

Other roles you may have experience of could include: Customer Service Officer, Housing Assistant, Resident Liaison Officer, Repairs Administrator, Contact Centre Advisor, Customer Support Advisor. #INDNFP

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

Job Purpose:  

To support the delivery of WIPs housing programme for unsentenced women, providing trauma-informed specialist support to women in HMP Bronzefield, and going through court processes, with a focus on improving housing outcomes for women affected by the criminal justice system.

Key Responsibility Areas

1. To deliver an effective housing intervention for women impacted by the criminal justice system.
2. To develop effective relationships with key stakeholders, such as housing departments, court-based and prison teams, to ensure a collaborative approach to women’s accommodation needs.
3. To provide expert advice and support to colleagues, including upskilling through information and training sessions, and supporting system change activities.

For the full list of responsibilities, please download the recruitment pack.

Terms & Conditions:

Start date: 2nd February 2026

Salary:£30,640 per annum (including £3,990 London weighting)

Location: Primarily based in HMP Bronzefield with some travel to South London.

Working hours: 35 hours per week

Contract: Permanent

Liberty is an independent campaigning organisation. At Liberty, we challenge injustice, defend freedom and campaign to make sure everyone in the UK is treated fairly. In 2020, Liberty launched an exciting new project using the tools of investigative journalism to expose and challenge abuses of power and violations of human rights: Liberty Investigates.

We believe rigorously pursued, collaborative investigative journalism can be instrumental in challenging abuses of power, and we believe it’s needed now more than ever. The team, currently made up of the Investigations Editor and two Investigative Journalists, undertakes work designed to have real-world impact – by holding power accountable, changing narratives and sparking positive change in human rights.

Our small team has worked with publishing partners including the Times, the Guardian, the Observer, Independent, Sky News, Channel 4 News, and local press. We’ve been shortlisted for the Private Eye Paul Foot Award twice, were finalists two years running for the Orwell Prize for Exposing Britain’s Social Evils, and were recently shortlisted for the European Press Prize.

Funding has allowed us to recruit another reporter on a 12-month fixed-term contract, and we are looking for an ambitious Investigative Journalist to help us deliver more impactful work in 2026.

You will need to understand the power of telling stories and the role that journalism plays in mobilising action in the public interest. You will need a passion for upholding high factual and ethical standards. You will be excited about working in a multi-disciplinary campaigning organisation, and you will have excellent newsgathering, writing and contact-building skills.

At Liberty we are striving to build a team that is truly inclusive – we understand that as an organisation we can only work at our best when we have a diverse workforce sharing a wealth of ideas and experiences. We therefore encourage applications from marginalised groups, particularly people of colour, trans and non-binary people and disabled people. Liberty supports hybrid working, with a minimum of two days per week in the Westminster office.

The deadline for applications is 9am Monday 12 January 2026

Applications received after this deadline will not be considered.

Please be aware that we do not accept CVs for this role. All applicants must complete the application form to apply.

First round interviews will be held on Thursday 5 February

Second round interview will be held on the week commencing 9 February

Please apply via the job board on our website.