Policy communications manager jobs in gants hill, greater london

Location: Hybrid/Remote
Department: Policy, Campaigns & Communications
Salary: £32,580
Hours: 35
Job Type: Full time
Contract Type: Permanent

About the Role

We are excited to be expanding our community approach for care experienced children and young people at Become. We have created this new post and are looking for a creative, welcoming coordinator to help us grow and meet the needs of our community. The postholder will coordinate the welcome experience, the community space, and the communications with the group. As such you will need to have an eye for detail to make sure that we’re engaging a diverse group across all areas of England, be a great communicator across individual, small group and entire community communications, and be able to deliver on small projects working across Become’s teams. Although this role will be remote and there will be limited face-to-face time with young people, there will be direct communication so building safe and trusted relationships will be key.

As an organisation serving children in care and care leavers, we are keen to receive applications from people with experience of care and recognise the importance of having care-experienced staff within our team. We are also actively seeking to bring diversity of perspectives and experience, and especially welcome applications from people from racially minoritised communities.

Become is committed to tackling systemic racism and providing an inclusive, equitable workplace. We recognise that embedding equity, diversity and inclusion principles is an ongoing journey and one which we are determined to invest in.

Location

We are currently hybrid working: our team primarily works from home with in-person attendance and meetings generally expected once or twice per month, usually at our central hot-desking location in Old Street, London. For non-London based staff we will consider hot-desking options near you, if required. Additionally, Become covers the cost of UK travel for these essential in-person meetings. We are open to conversations about flexible working arrangements

Equity, Diversity and Inclusion

As an organisation serving children in care and young care leavers we are keen to receive applications from people with lived experience of care. We are actively seeking to bring diversity of perspectives and experience, and especially welcome applications from those from racially minoritised communities. We ask all applicants to fill in an Equity and Diversity Monitoring from to better understand the diversity of applicants. This is anonymous and will not be connected with your application.

How to apply
We ask interested applicants to answer several competency-based questions. Your application and answers will be reviewed anonymously to ensure fairness and help remove bias from the application process. You’ll need to send us your CV and it will be anonymised before review.

To apply for this role, you will need to:

Provide us with a copy of your CV;

Answer the competency questions in no more than 400 words per question, providing relevant examples to demonstrate how you meet the skills and experience required;
Complete the Equity and Diversity Monitoring Form (this is not compulsory but the information is very useful to us).

If you have any reasonable adjustments you would like us to consider for this recruitment process (either for the application or interview) please advise us on your application form.

The deadline for applications to be received is Wednesday 10 September @ 11.59pm.

Interview Details

Interviews will have two parts:

• A session with young people;
• A panel interview with Become staff.

Interviews may be held virtually using a video calling app (Microsoft Teams or Zoom) or in person at our location in Central London. If access to technology/internet is difficult for you, please contact us so we can assist in making suitable arrangements.

Become also wants to ensure fairness in all of our interviews so all successful shortlisted candidates will be sent the interview questions in advance.

Interviews will take place:

• Young people’s panel: Tuesday 30 September
• Staff panel: Wednesday 1 October

Please Note

All applicants must have a Right to Work in the UK. Although the role is hybrid, we are unable to offer work visas or sponsorship for any candidates.

We’re proud to be a Living Wage Employer. We are committed to #ShowingTheSalary. Our roles are #OpenToAll

Benefits: Real London Living Wage Employer; Generous Annual Leave Scheme; Flexible working; Pension Scheme; Life Insurance Scheme; Health Cash Plan; Access to a Rewards and Benefit Platform; Signatory of Halo Code; Disability Confident Employer; Employee Assistance Programme available 24/7; Fostering Friendly Employer; Support for Team Members with lived experience; Access to Virtual GP

REF-223433

FTWW is looking for a full-time Volunteer and Community Coordinator! The successful candidate will strengthen community activity by engaging with external stakeholders and members of the public, increasing our reach and volunteer numbers. They will ensure that volunteers are supported and equipped to participate in a wide range of activities, both in-person and online.

The role is full-time home-based within Wales, with occasional travel to events and meetings, so a driving licence and access to a car would be an advantage.

We are a small but mighty charity where no two days are the same. You may be involved in facilitating an online coproduction event one day and speaking at the Senedd the next so excellent communication skills are a must. We currently have over 90 registered volunteers and a key part of the role will be to develop our volunteer programme.  As a small team, you will also support our part-time Engagement Coordinator, so there will be plenty of opportunity to demonstrate your creative skills too.

The ability to speak Welsh, or a willingness to learn, is desirable. We may also consider part time hours, or a job share for the right candidates. Please note in your application if this applies to you.

Successful applicants will need to complete an enhanced DBS check and provide references before any offer of employment is made.

For more information, including accessible formats, please see the attached document.

Mae Triniaeth Deg i Fenywod Cymru (FTWW) yn chwilio am Gydlynydd Gwirfoddolwyr a Chymuned yn llawn-amser! Bydd yr ymgeisydd llwyddiannus yn cryfhau gweithgarwch cymunedol drwy ymgysylltu â rhanddeiliaid allanol ac aelodau o'r cyhoedd, gan gynyddu ein cyrhaeddiad a nifer y gwirfoddolwyr. Byddant yn sicrhau bod gwirfoddolwyr yn cael eu cefnogi a'u paratoi i gymryd rhan mewn amrywiaeth eang o weithgareddau, wyneb yn wyneb ac ar-lein.

Mae'r swydd lawn-amser hon wedi'i lleoli gartref ar gyfer pobl sy’n byw yng Nghymru, a bydd angen teithio i ddigwyddiadau a chyfarfodydd o bryd i'w gilydd, felly byddai trwydded yrru a char yn fantais.

Rydym yn elusen fach ond grymus lle nad oes dau ddiwrnod yr un fath. Efallai y byddwch yn ymwneud â gwaith hwyluso digwyddiad cyd-gynhyrchu ar-lein un diwrnod, ac yn siarad yn y Senedd y diwrnod nesaf, felly mae sgiliau cyfathrebu rhagorol yn hanfodol. Ar hyn o bryd mae gennym dros 90 o wirfoddolwyr cofrestredig a rhan allweddol o'r rôl fydd datblygu ein rhaglen wirfoddoli.  Fel tîm bach, byddwch hefyd yn cefnogi ein Cydlynydd Ymgysylltu sy’n gweithio’n rhan-amser, felly bydd digon o gyfle i ddangos eich sgiliau creadigol hefyd.

Mae’r gallu i siarad Cymraeg, neu’r parodrwydd i ddysgu, yn ddymunol. Mae hi’n bosibl y byddwn hefyd yn ystyried oriau rhan-amser, neu rannu swydd ar gyfer yr ymgeiswyr addas. Nodwch yn eich cais os yw hyn yn berthnasol i chi.

Bydd angen i ymgeiswyr llwyddiannus gwblhau gwiriad manwl gan y Gwasanaeth Datgelu a Gwahardd a darparu geirdaon cyn i unrhyw gynnig cyflogaeth gael ei wneud.

Am ragor o wybodaeth, gan gynnwys fformatau hygyrch, gweler y ddogfen sydd ynghlwm.

We are delighted to be supporting a London-based higher education institution in their search for a temporary Receptionist to join their team. This is a full-time, onsite role based in Central London for an initial period of 3-months.

This is a fantastic opportunity for someone who thrives in a customer-facing environment and enjoys creating welcoming, engaging spaces for students, staff, and visitors.

Key Responsibilities for this role include:

• Providing a warm and professional welcome to all visitors, including students, alumni, and staff.
• Taking pride in the space by conducting daily walkarounds and ensuring it remains clean, organised, and inviting.
• Acting as the first point of contact for enquiries, helping to deliver a seamless experience for all visitors.
• Building strong relationships with internal teams to support collaborative working and a positive atmosphere.
• Promoting health and safety and equality policies in line with institutional standards.
• Supporting ad hoc tasks and contributing to the smooth running of the space.

To be considered for this position, you should possess:

• Experience in a customer-focused role.
• Excellent communication skills and attention to detail.
• A proactive, professional approach and the ability to work independently.
• A passion for delivering outstanding service and creating positive experiences.
• An interest in start-up and entrepreneurship culture is a plus.

If you're enthusiastic, approachable, and excited to be part of a dynamic environment, we'd love to hear from you.

Please apply below and submit your CV in Word format.

As a specialist Recruitment Practice, we are committed to building inclusive and diverse organisations, and welcome applications from all sections of the community. We invest in your journey as a candidate and are committed to supporting you in your application.

Salary: £80,000–£90,000 WTE (4 days a week preferable)
Location: Hybrid (Central London office with flexible working)
Closing date: 7th September
Contact: Rosemary Pini, Allen Lane  

An opportunity to shape a better future for children across the UK.

Thrive at Five is seeking a strategic and hands-on Finance Director to join the organisation at an exciting time of growth. With programmes now live in Stoke-on-Trent, Redcar and Cleveland, and Middlesbrough—and a new site expected to launch in Scotland later this year—this is a pivotal role supporting national expansion and long-term impact.

As a national charity, Thrive at Five helps children in their early years build strong foundations for life and learning. Working in some of the UK’s most disadvantaged communities, the charity empowers parents and carers while enabling collaborative, place-based action across local systems of support. This work is already making a difference, with early progress recognised in Parliament and featured in recent government initiatives.

The Role

The Finance Director will provide strategic financial leadership across the charity, supporting its mission through robust financial management, long-term planning, and operational oversight. As a member of the Senior Leadership Team, the postholder will work closely with the CEO, trustees, and place-based programme teams to ensure the organisation remains sustainable, agile, and mission-driven.

Key responsibilities include:

• Leading financial strategy, planning, and forecasting
• Overseeing financial operations, systems, and compliance
• Managing restricted and unrestricted funds, budgets, audits, and risk
• Providing high-quality financial reporting to the Board and Finance & Risk Committee
• Supporting fundraising through effective bid modelling and financial insight
• Line-managing and developing finance team members

This is a hybrid role based in Central London (currently Victoria), with flexibility and occasional travel to programme locations.

The Person

Thrive at Five is looking for a qualified accountant (ACA, ACCA, CIMA, CIPFA) with significant experience at Finance Director or senior finance leadership level—ideally within the charity or not-for-profit sector.

The ideal candidate will bring:

• A strong understanding of charity finance, including SORP and fund accounting
• Experience of strategic financial planning and risk management
• A collaborative, solutions-focused mindset with excellent interpersonal skills
• The ability to influence at senior levels and build effective cross-functional relationships
• A commitment to Thrive at Five’s mission and values, and a willingness to roll up their sleeves in a growing, fast-paced organisation

Why Join Thrive at Five?

• Purpose-led work: Help give every child the best start in life
• Growth opportunity: Join a high-profile, ambitious charity on a national trajectory
• Flexible working: Hybrid model with supportive culture and work-life balance
• Influence and impact: Be part of a close-knit leadership team shaping strategy and systems
• Professional development: Thrive at Five supports continuous learning and personal growth

How to Apply

To apply, please send a CV and supporting statement.

For a confidential conversation about the role, please contact:
Rosemary Pini, Business Managerfrom Allen Lane

We have an ambition to support 15,000 young people across the UK annually with our mentoring programmes by 2028. To achieve this goal, we need to build new partnerships, secure funds through grants and foundations and grow our external profile. We are looking for someone with demonstrable experience of supporting income generating activity in the charity sector to help us meet these ambitions. This will be a broad and fast paced role, and we are looking for someone who enjoys researching and establishing productive relationships with a variety of businesses, charities, foundations. 

Responsible for

This role will give you the opportunity to work across all our income generating activity and will suit someone who enjoys breadth and depth in their day to day: 

Grants:

• Identifying and researching trusts, foundations, and grant opportunities to add to the pipeline 

• Liaising with the Programmes team and others on the content of an application 

• Writing and submitting high-quality applications

• Tracking and updating all submissions on our CRM (Salesforce) 

Business development: 

• Generating prospect leads through desk-based research and identifying sectors and organisations to target 

• Contacting prospects and leading initial conversations 

• Responding to incoming requests from organisations 

• Represent Brightside at networking events

• Writing bespoke and compelling proposals 

• Tracking and updating all relationships on our CRM (Salesforce) 

Communications and marketing: 

• Working with the team to identify marketing campaigns and collateral to attract new leads 

• Supporting the creation of new content for the website, campaigns, and marketing 

• Maintaining and managing the website 

• Collating statistics on social media and website engagement 

• Supporting the delivery of campaigns to increase individual giving 

Reporting: 

• Providing regular, accurate reports on progress related to income generating activity, including the pipeline, applications or prospects, and secured income 

• Monitoring progress of grants and business development 

• Inputting to the quarterly work plan and priorities 

Team working 

• You will be line managed by the Income Generation Lead 

• You will work closely with Partnership Lead and other members of the Programmes team where relevant 

• You will work regularly with external freelancers responsible for marketing and social media 

Essential criteria  : To be successful in this role, you should: 

• Have at least 12 months relevant business development or fundraising work experience 

• Have demonstrable experience of email outreach and/or funding applications 

• Thrive in a target driven team and meet ambitious targets 

• Be confident and self-motivated with high standards of quality 

• Be able to build strong relationships and collaborate well with others 

• Enjoy meeting people in networking settings 

• Have excellent attention to detail 

• Have ability to use initiative when researching prospects 

• Have excellent organisation and prioritisation skills 

• Be able to work to tight deadlines and stay focused in the face of changing priorities 

• Be strongly aligned with our mission 

• Embrace Brightside’s values and contribute to a positive staff culture 

Desirable criteria  - We are especially interested in candidates who: 

• Understand the challenges and barriers facing young people from under-served communities 

• Understand and have a passion for the power of mentoring 

• A confident and experienced networker 

• Experience in developing marketing materials 

• Have experience using Salesforce or other CRM software 

• Experience in individual giving campaigns 

• Experience of managing website using Word Press 

• Experience of using SEO analytics 

• Have experience of using project management software such as Monday for tracking deliverables 

A DBS check at the enhanced level will be required for successful applicants 

Your development 

You will be supported and challenged in this role. All staff can get involved in activities across the organisation. We are committed to the learning and development of staff and your line manager will work with you to create a personal development plan to support your growth and career progression. 

We’re committed to promoting a diverse and inclusive community where everyone can be themselves and succeed in the workplace and beyond. Our culture is inclusive and supportive to staff from all backgrounds, and we provide flexible policies to cater for the differing needs of all staff. 

Salary and benefits 

Salary: £27,750 - £32,230  

Contract: Permanent

Hours of work: 37.5 hours a week (full-time) 

Holiday allowance: 25 days

• Submit an answer, around 150 words, via CharityJob to the following question: “Can you give an example of your involvement with a grant/funding bid or new partnership, what was your role and the outcome?” 

• Submit a one-page cover letter, outlining how you meet the role’s essential criteria 

• Submit your CV 

The Eve Appeal is the UK's leading gynaecological cancer charity. Our aim is to prevent gynae cancers from developing in the first place, but if they do develop, we want to make sure they’re detected early so more people survive their diagnosis.

The role of Finance Officer is critical to our success, working across all parts of the charity to support our life-saving work in cancer prevention.

This role is central to supporting our programmes and fundraising teams delivering to the highest standards. Specific tasks include processing all income accurately and promptly, so donors can be thanked for their donations, as well as raising invoices and managing expenses. This role serves as the first port of call for finance queries across the charity. 

The Salvation Army is recruiting a Head of Supporter Services. This critical role will ensure that The Salvation Army maintains and increases its impactful presence as one of the top ten charities in the UK, and as a worldwide Christian Church that puts belief into action. 

One of the UK’s most inspiring and best-known faith-based organisations, The Salvation Army, is looking for a Head of Supporter Services who will be responsible for ensuring supporters have a positive and memorable experience of engaging with the charity. 

As Head of Supporter Services, you will influence best practice in customer service and fulfilment. The ultimate goal is to help ensure that The Salvation Army, as one of the most diverse providers of community and social services in the UK and beyond, can continue to do so in the future, by implementing a supporter services strategy that underpins our ambitions for income growth and is absolutely right for our identity, brand and values. 

To be successful in this role you will have; 

• Substantial experience of delivering supporter services within a complex organisation 

• A confident people leader and collaborator 

• Ability to influence at a senior level and inspire and motivate colleagues. 

• Experience of managing budgets, developing spending plans and delivering financial reporting 

This is an exciting time to join The Salvation Army. If you are an ambitious experienced supporter services expert looking for your next challenge and would like to play a key role in The Salvation Army’s income growth, this could be the role you’re looking for. 

The Territorial Headquarters (THQ) are located in Denmark Hill, London, SE5 8FJ. The Salvation Army require the post-holder to work a minimum of 2 days per week from THQ, the Supporter Services Team are currently based there full time. 

To find out more, discuss any reasonable adjustments you may require and to progress an application, please download the Candidate Pack and email us to arrange a chat with our Recruitment team. 

Timeframes: 

Role closing: midnight Tuesday 9th September – please ensure you have allowed time for a screening conversation with the THINK Recruitment team before the closing date 

1st Stage interviews: 17th and 18th September 2025 

2nd Stage interviews: 29th September 2025 

We are recruiting a Grants and Trusts Fundraiser to identify and maximise opportunities to raise unrestricted and restricted funds from grant making-making bodies and charitable trusts.

What you will do:

• Develop and nurture strong relationships with current and historic funders, cultivating relationships with new or prospective funders with the view to create fruitful long-term relationships.
• Generate new leads and drive the prospecting process through regular meetings and communication with existing and prospective funders.
• Ensure that all grants are administered correctly, including the recording and draw-down of funds is administered correctly.
• Write compelling cases for support in line with the organisational strategy.

To be successful in this role you will have:

• Understanding of grant-making charitable trust fundraising
• Understanding of statutory grants and bid-writing
• Understanding of fundraising principals and practice
• Confident and persuasive communicator with good attention to detail
• Ability to manage a varied and complex workload prioritising competing demands
• Strong analytical skills
• Competence in the use of IT tools including Word, Excel and PowerPoint

Please visit the careers site for the full job description and person specification for the role.

Salary: £30,559 per annum (SCP 18) progressing by increments to £33,366 per annum (SCP 23)

Hours: 36 hours per week  

Contract: Permanent

Location: Warrington but will accept applications from across the UK to work remotely and travel to Warrington as and when required. 

Benefits: You will receive 28 days annual leave plus Bank Holidays (pro rata for part time workers), hybrid and flexible working arrangements, an attractive pension scheme, Simply Health membership, enhanced sick pay and enhanced parental pay. Please visit our website for more details.

Closing date: Sunday 7th September 2025

We reserve the right to close the vacancy earlier if we receive sufficient applications so, please submit your application as soon as possible.

PAPYRUS is committed to the principle of equal opportunity in employment and its recruitment policies are designed to ensure that no job applicant or employee receives less favourable treatment on the grounds of age, disability, gender re-assignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation.

PAPYRUS is committed to safeguarding all children, young people and adults at risk that interact with the organisation. The organisation recognises its responsibility to safeguard the welfare of these vulnerable groups by a commitment to procedures to protect them. The charity expects all staff and volunteers to fully support and promote these commitments.

We’re looking for a creative and results driven fundraiser to lead the growth of our individual donor and supporter base while delivering outstanding supporter experiences. You’ll play a central role in our fundraising efforts: leading multi-channel campaigns, strengthening donor relationships, and shaping the future of our Individual Giving strategy. 

This is an exciting opportunity to take ownership of a key fundraising programme with scope to innovate and grow. If you have proven experience running successful donor acquisition campaigns, strong project management and analytical skills, and a passion for breast cancer prevention, we’d love to hear from you! 

Why join us? 

• To be part of a fantastic supportive team. 

• Work for an organisation that values a positive and inclusive culture. 

• Fully remote working. 

• Competitive salary of £31,171 – £37,340 PA (depending on experience) 

• 29.5 Days Annual Leave Plus Bank Holidays. 

• Option for full time colleagues to compress hours and work a 9 day fortnight. 

• Healthcare cover and employee assistance programme. 

• Enhanced Sickness, Maternity and Paternity pay. 

• Great supportive culture with generous professional training and development programmes. 

• For full details see our recruitment pack 

We are delighted to be supporting a UK higher education institution in their search for a temporary Admissions Officer to join their admissions team. This is a full-time role offering an excellent opportunity to contribute to a professional, student-focused service and play a key role in the applicant journey from enquiry to enrolment.

This is a great opportunity for someone with strong administrative skills, excellent attention to detail and a passion for delivering high-quality customer service in a fast-paced environment.

Key Responsibilities for this role include:
• Acting as the first point of contact for prospective students, providing timely advice and guidance.
• Supporting the processing of applications, including initial checks, data entry and document management.
• Maintaining accurate and up-to-date applicant records on internal systems.
• Assisting with the organisation of interviews, open days and applicant events.
• Contributing to confirmation and clearing activities and wider admissions projects.
• Ensuring compliance with admissions policies, procedures and regulatory requirements.
To be considered for this position, you should possess:
• Proven administrative experience, ideally within higher education.
• Strong IT and organisational skills, with accuracy and attention to detail.
• Excellent communication and customer service skills.
• Knowledge of admissions processes and student systems (such as UCAS or SITS) is desirable.
• A proactive, collaborative approach with the ability to manage competing priorities.

If you’re looking to make a positive contribution to the applicant experience and support students on their journey into higher education, we’d love to hear from you.

Please apply below and submit your CV in Word format.

As a specialist Recruitment Practice, we are committed to building inclusive and diverse organisations, and welcome applications from all sections of the community. We invest in your journey as a candidate and are committed to supporting you in your application.

Are you passionate about empowering young people and want to help deliver inspiring educational experiences across the UK?

Do you thrive in fast-paced environments where your organisational skills and attention to detail make a real impact?

Summary

Young Citizens is recruiting two Programme Coordinators to help deliver our UK education programmes, one with a focus on Events Coordination, and the other on School Engagement. These roles are key to ensuring thousands of young people across the UK benefit from high-quality, meaningful learning experiences.

Note: We are hiring up to two Coordinators for initial 18 month contracts, with potential to become permanent. See the job pack below.

About us

Young Citizens is a UK education charity on a mission to help children and young people thrive in their communities and society. For nearly forty years we’ve equipped young people with the knowledge, skills, and confidence to understand how democracy and society works, and how they can be a part of it. We’re a small, dynamic team working in each nation with a bold vision for the future. We have a well-loved set of digital lessons, tools and immersive programmes that primary and secondary schools come to each year to help deliver inspiring, quality citizenship education.

Role snapshot

This is a fantastic opportunity to join Young Citizens in one of two key Programme Coordinator roles, each helping to deliver our national education programmes.

• As Programme Coordinator – Event and Project Lead, you’ll oversee the planning and delivery of around 65 events each year, from mock trials and school workshops to teacher training and sector-facing events, ensuring every detail contributes to a high-quality experience for young people, educators, and volunteers. In addition to event delivery, the role also involves leading key projects that support programme development and growth.
• As Programme Coordinator – Schools Engagement Lead, you’ll be the main point of contact for over 480 secondary schools, managing registrations, communications, and support to ensure smooth, engaging participation across our programmes.

Both roles are vital to our mission of empowering young people through active citizenship. You’ll play a hands-on role in shaping a well-established charity as we deliver on our 3-year strategy, with opportunities to facilitate workshops and mock trials, coordinate programme delivery, and build strong relationships with stakeholders. You’ll be part of a small, collaborative team where clear processes, adaptability, and a passion for social impact are key to success.

Who are we looking for?

We’re looking for highly organised, proactive individuals who thrive in fast-paced environments and care deeply about making a difference for young people. Whether your strengths lie in event logistics or school engagement, you’ll bring energy, precision, and a collaborative mindset to our dynamic team.

You’ll have experience coordinating programmes or events, managing busy workloads, and building strong relationships with a range of stakeholders. Confidence in facilitation (or a willingness to train), strong IT skills, and a solutions-focused approach are essential.

We value team players who can adapt quickly, set up effective processes, and keep things running smoothly. If you're energised by coordinating events, managing logistics with precision, and building trusted relationships with schools to deliver inspiring educational programmes, we’d love to hear from you.

Benefits of working at Young Citizens

In addition to joining a small, friendly, and supportive team, we offer:

• Hybrid and flexible working options
• Enhanced employer pension contribution
• 28 days annual leave plus eight Bank Holidays
• Paid volunteering leave
• A day off for your birthday
• Employee assistance programme
• Enhanced sickness and maternity policies
• Season ticket loan
• The opportunity to make a real difference to children and young people across the UK

This is a hybrid working role, requiring office attendance a minimum of 2 days a week during non-delivery periods and may require more frequent office attendance during delivery periods. Candidates should be based within a reasonable commute to St Paul’s, London and have the existing right to work in the UK.

To learn more about the role and the application process, please refer to the job pack for full details.

As long as this advert is live, we are accepting applications.

The Daniel Spargo-Mabbs Foundation is a drug and alcohol education charity that aims to support young people to make safe choices about drugs and alcohol and reduce harm. We do this through increasing understanding of the effects and risks, and helping to develop life skills and resilience. The Foundation was set up in January 2014 by Tim and Fiona Spargo-Mabbs in response to the death of their 16-year-old son Daniel having taken ecstasy

We are recruiting an Operations Coordinator to join our team. This role will work closely with the Director to provide Executive Assistant support; work with the Head of Operations to provide HR and finance administration and coordination; and will provide general administrative support across the staff team. This is a new post to support our ever-growing work, and will be based in our Purley office.

Suitable candidates will:

• be passionate about supporting young people to make safer choices about drugs and alcohol
• have experience of providing EA support
• have experience and confidence of using financial data and of coordinating both finance and HR-related processes
• have excellent organisation and multi-tasking skills, with experience of coordinating a range of admin processes
• be a skilled and clear communicator, enjoying working closely with a number of people within the extended team
• enjoy working in a small and busy team

Deliver a range of mental health focused services for young people aged 8-19 (21 for SEN) year olds, with a particular focus on ages 8-12, in Gospel Oak and its surrounding areas in the London Borough of Camden to help young people grow their awareness on mental health and to support each young person developing into happy, healthy, and aspired individuals.

Crisis is the national charity for people experiencing homelessness. We have embarked on our 10-year strategy for ending homelessness. We know it is not inevitable. We know together we can end it.

Contract: Five-month fixed term contract, starting October 2025

About the role

Supporter Care is about inspiring people and giving them the opportunity to do something amazing. This role will suit you as an enthusiastic, adaptable and proactive team player. You’ll use your exceptional interpersonal skills to deliver a memorable experience to Crisis supporters and members of the public, adding value to every interaction.

As a key member of the Fundraising Department, you will handle inbound contacts with potential and existing supporters over multiple channels, delivering an exceptional quality of service to queries related to our new products and services including retail. And you’ll help to improve the supporter experience by identifying and helping to resolve issues in the supporter journey, particularly those relating to our website. This is an exciting time to join our team and contribute to us establishing how we can add real value to our engagement with supporters. We will work together to make sure the supporters' voices are heard and at the heart of our fundraising and decision-making.

About you

To be successful in this role you will have:

• Experience working in telephone and email-based roles in supporter care or customer service
• Ability to organise your workload and maintain a high level of output and accuracy even during busy times
• Ability to handle complaints and objections with confidence
• A proactive and collaborative approach to work
• Strong critical thinking and problem-solving skills
• Flexibility and ability to adapt quickly to changing priorities

Please see the full Job Pack linked below, for a full list of requirements for this role. We realise that long lists of criteria can be daunting, and you may not want to apply for a role unless you feel 100% qualified. However, if you feel you have relevant examples to answer the screening questions, we encourage you to apply.

We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds.

Working at Crisis

Our values, Bold, Impactful, Collaborative and Equitable, are at the heart of everything we do as we continue in our mission to end homelessness.

Our staff, members and volunteers are vital to getting the right government policies in place, providing breakthrough services, and building a supportive community. We’ll lead by example to nurture a positive and ambitious workplace guided by ending homelessness.

As a member of the team, you will have access to a wide range of employee benefits including:

• A competitive salary. Please note our salaries are fixed to counter inequity and we do not negotiate at offer stage.
• Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy.
• Pension scheme with an employer contribution of 8.5%
• 28 days’ annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days leave.
• Enhanced maternity, paternity, shared parental, and adoption pay.
• Flexible working around the core hours 10am-4pm
• Wellbeing Leave to be used flexibly
• And more! (Full list of benefits available on website)

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career.

When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.

How do I apply?

Please click on the 'Apply for Job' button below. Our shortlisting process is anonymised as part of our commitment to equality, diversity, and inclusion. We do not ask for CVs, instead we ask you complete the work history section and answer the screening questions for us to be able to assess you fairly and objectively. At least two members of staff score all applications.

Closing date: Tuesday 9 September 2025 23:55

Interview date and location: Tuesday 16 and Wednesday 17 September 2025 via Microsoft Teams

AI in Job Applications

We understand some candidates use AI tools when applying. Whilst we welcome the use of technology to support clear communication and structure, we want to learn more about you, so please ensure that your application reflects your own skills, knowledge and experiences

Accessibility

We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email our Talent Acquisition team to discuss how we can help.

Registered Charity Numbers: E&W1082947, SC040094