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Top job
Inclusion Barnet, Remote
£30,000 per year pro rata, actual £24,000 per year
Do you have lived experience of disability, which could include mental health issues or neurodivergence? Are you a confident caseworker?
Posted 1 day ago Apply Now
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Gaddum, Rochdale (Hybrid)
£34,849 per year
Overseeing a service providing clinical case management and skills supervision to qualified and trainee PWPs, along with a small caseload.
Posted 2 days ago
Closing in 5 days
Harris Hill Charity Recruitment Specialists, London (Hybrid)
£63,630 per year
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Shelter, London (On-site)
£37,181 per annum (plus £5,023.71 per annum London Weighting allowance if applicable)
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Page 20 of 66
South Croydon, Greater London (On-site)
£12,667 per year
Part-time (16 hours per week)
Contract (3 Years )
Job description

The post-holder will maintain a manageable caseload of clients needing support with their welfare rights and benefits. The role is to support the Welfare Rights Advice Project Team with the following:

  1. To carry out an initial client assessment, identifying any issues with their benefits and any claims they can make to maximise their income.
  2. Provide casework (including challenging decisions) for welfare benefits available to clients with mental health difficulties and their carers: i.e. Personal Independence Payments, Universal Credit, Employment and Support Allowance and Housing Benefit.
  3. Provide information and advice as appropriate about issues related to a client’s particular situation.
  4. Provide advice and casework for mobility and discretionary schemes and personal grants that could be of benefit to clients.
  5. Take referrals directly from service users, carers or staff from other agencies (encouraging use of our online referral form)
  6. Signpost and refer clients to agencies that assist with transition from hospital to community living, or to tackle social isolation and improve mental wellbeing.
  7. Maintain records in accordance with Hear Us policies and procedures, including the handling of confidential and private documents and keeping written and computer records up to date and secure.
  8. Liaise with GPs, CMHT’s and other agencies to obtain supporting documents, by telephone, letter and e-mail.
  9. Taking confidential telephone messages from clients and outside agencies.
  10. Take part in weekly WRAP team meetings regarding case allocation, and stay up to date with changes in benefits legislation. 
  11. Attend regular supervision and yearly appraisals with line manager.
  12. Assist WRAP manager to write reports and evaluate the project for funding bids and to support and promote the project.
  13. Collect and distribute flyers and leaflets for signposting purposes.
  14. Attend Hear Us staff meetings, staff development days, and other Hear Us events (e.g. Hear Us Open Forum) where directed by line manager.
  15. Attend identified training and other personal development activities that will support you in this role.
  16. Develop and maintain healthy working practices for yourself, with clear personal and professional boundaries.
Posted by
Hear Us View profile Organisation type Registered Charity Company size 6 - 10
Posted on: Monday, 7 July 2025
Closing date: 06 August 2025 at 17:04
Job ref: HUC-WRAP-PA
Tags: Advice / Information, Wellbeing

The client requests no contact from agencies or media sales.