Policy manager jobs

Role Title: Copywriter & Editor
Salary: £42,205 to £43,417 Pro-Rata
Location: London-Hybrid
Tenure: 28 hours Part-Time, Permanent

ActionAid UK is a member of the ActionAid Federation, an international charity that works with women and girls living in poverty. We work with our partners and dedicated staff in 43 countries to end violence and fight poverty so that all women, everywhere, can create the future they want

Are you a keen advocate of women and girls’ rights in emergencies? 

Are you ready to put your writing skills & creative energy to work for something bigger? 

Then we'd love to hear from you!

At ActionAid UK, we’re looking for a passionate and versatile Copywriter & Editor to bring our brand voice to life, champion the rights of women and girls, and help tell the stories that matter most. This is not your average copy role. You’ll be at the heart of a vibrant, mission-driven creative team, helping shape the way people see our work – from bold advocacy campaigns to compelling fundraising appeals. You’ll dive into diverse projects across digital, print, and video, developing powerful copy that not only captures attention but inspires action.

As our Copywriter and editor, you will produce imaginative and informed copy tailored to a range of audiences and channels. You will write a range of content from key messages to fundraising appeals, with a strong instinct for storytelling running through everything that you do.

We believe in a world where women and girls, in all their diversity, can reach their goals, fulfil their rights, and define their futures - and our messaging needs to reflect this. You’ll be key in evolving our tone of voice to uphold our anti-racist storytelling and feminist values, ensuring every word aligns with our purpose. You’ll provide thoughtful editorial guidance across the organisation, making sure everything we publish is consistent, clear, and impactful.  

If you thrive on collaboration, believe in the power of words to shift narratives, and want to contribute to global justice, this could be your next big move. We’re looking for someone with a keen editorial eye, a strong storytelling instinct, and the creative spark to help take our content to the next level.

This is a permanent, part-time role based in London with flexible hybrid working. You’ll work closely with creative colleagues, freelancers, and campaign teams across the organisation – all united by a shared commitment to feminist leadership and meaningful change.

Our ideal candidate is someone who enjoys developing creative ideas as part of a team and can also spot a typo at 100 paces. A strategic thinker with excellent attention to detail, they will have a flair for words and a strong affinity with our cause. To excel in this role, you need to be enthusiastic, proactive and always have an eye on your deadlines. You will have well-developed interpersonal skills and a demonstrable ability to manage your time and projects

At ActionAid UK, we don’t just want you to do your best work – we want you to feel proud of what your work stands for.

Additional information

When applying for this role please provide a link within your CV to three examples of your work: these could be blogs, marketing copy, reports, articles, or other formats.

Diversity, equality, inclusion and belonging:

Diversity, inclusion and belonging are key to our organisational culture. We are on a journey to become not only an anti-racist organisation but one that proudly celebrates the diversity of all applicants and employees. We look forward to you bringing your full self to work, proudly sharing your unique perspective and helping us to shape our combined future. We especially welcome applications from those from under-represented/marginalised communities.

AAUK is a Disability Confident Committed organisation and as such any candidate that declares a disability will be shortlisted for interview if they meet the essential criteria for the role.

Referencing and safeguarding:

All offers of employment will be subject to satisfactory references and appropriate screening checks, which can include Misconduct Disclosure Scheme, safeguarding, criminal records and terrorism finance checks. By submitting an application the job applicant confirms their understanding of these recruitment procedures. 

ActionAid UK is committed to preventing any form of sexual harassment, exploitation, and abuse (including child abuse and adult at-risk abuse) and responding robustly when these harms take place. We expect all ActionAid UK staff and ActionAid UK representatives to share this commitment. We will not tolerate our staff or other representatives carrying out any form of sexual harassment, exploitation or abuse towards anyone we come into contact with through our work. 

Working practices:

ActionAid is committed to supporting flexible working. If you would like to discuss flexible working options, including the possibility of a job share for this role, there will be space to do so during the interview process.

ActionAid UK has a hybrid working policy for many of our roles. The requirement will vary from team to team and the responsibilities of individual roles. As a minimum, all colleagues are expected to attend the office 12 days per year, plus additional time for induction, training, and company connection days. Some roles may require in-office attendance on all days and if so, these will clearly be marked as in-office roles.

Please note that ActionAid UK does not offer fully remote working options. We encourage you to discuss hybrid working expectations at interview.

Recruitment processes:

Please note that ActionAid UK may review, shortlist and interview candidates prior to the closing date so we encourage all candidates to apply as soon as possible. If we receive a very high response, we may close the vacancy early and will not accept further submissions.

Inspire mission and discipleship of children and young people 

We are looking for a dynamic team player who is passionate about creating opportunities for children and young people to explore the Bible, respond to Jesus and grow in faith, and who can inspire and equip others to do the same.   

Location: Home-based with travel in the Central Region – predominantly covering the area from Nottingham to Coventry.  

Important things to note before you apply.    

1. We are committed to building a culturally diverse workforce. As part of this commitment, we welcome applications from people, regardless of their background.

2. We take Safeguarding seriously. This role will require a Disclosure from the Disclosure & Barring Service and has an occupational requirement to be filled by a committed Christian, active in church life. Equality Act 2010, Part 1, Schedule 9 applies.   

3. Please note that we do not provide visa sponsorship arrangements so applicants will need to have the right to live and be employed in a permanent job in the UK.  

Who we’re looking for   

You are someone who loves variety in your work and the fact that no two days are the same. You thrive on building relationships adopting a facilitating approach, coaching, mentoring, equipping, training, and motivating others.  You value a blend of face-to-face and online interactions.

You’re a connector with experience in teamwork with diverse groups of people. Your creative mindset, combined with excellent organisational skills, enables you to spot and create opportunities for impact. You love Jesus and are filled with energy and passion for sharing the gospel. You excel with people. You are a confident communicator with experience in training and empowering others.  You have the qualities to be an excellent coach and mentor.  

If this describes you and you would like to join an organisation with a passion for Christ, sharing the gospel, making disciples and the emerging generation, provides a competitive salary, a generous pension scheme, and other valuable benefits, then read on.    

About Scripture Union    

You might have heard of us before if you're one of the 1.5 million+ who have attended one of our Christian holidays or missions over the years, or maybe you're one of the 40,000+ subscribers to have used our brilliant devotionals or been stirred by our exceptional bible resources. We've been at this for a fair few years... over 150 to be precise. Over this time, we’ve remained passionate about helping children and young people develop a vibrant faith in Jesus. As our name describes, the radical power of God's word has always been central to our approach.      

We still do all the great stuff with resources and holidays, but in the last few years, we have sharpened our vision with a renewed focus to help the ‘95%’ of young people (primary and secondary school age) across the UK who don’t go to church, and had opportunity to hear and respond to the good news of Jesus. We do this through equipping and resourcing the local church, training up volunteers and paid workers from local churches (we call them ‘Faith Guides’) and collaborating with local and national partners across the UK to connect with children and young people and support them on a journey of exploring faith in a way that is relevant and meaningful.    

In the last few years we’ve developed a brand new approach to how we do this, it’s simple and incredibly effective, we call it Revealing Jesus, and its making a massive difference.  In the last couple of years we’ve trained up nearly 600 Faith Guides across 400+ churches in England and Wales, collectively we’re seeing over 50,000 young people on a journey of exploring the christen faith and responding to an invitation to become followers of Jesus. We have 24 staff organised into four regional teams, and alongside our local and national partners, we’re playing our part in a network of organisations that seeks to reach children and young people in every context, across every town and city across England and Wales. The journey ahead is significant, and we invite you to be a part of it!   

Invest in our mission, as we invest in you: Our Benefits:  

• 23 days holiday + bank holidays + 5 volunteering days

• Up to 12% pension contribution

• Life insurance

• Free Bible Reading Guides

• Enhanced family leave

• A supportive, faith-filled environment where your work has eternal impact  

About our team   

Like many jobs, you will work with lots of different teams in different contexts. With this role, you will have the benefit of being part of regionally focused team of 7 that is part of our wider movement.   

The successful candidate will be a part of our Central Region team of 7 workers who between us work across a region, from Suffolk to Gloucestershire, up to Shropshire, to Lincolnshire. You’ll contribute your expertise in a variety of settings, ranging from urban and suburban and rural areas. You’ll have a brilliant time getting acquainted with this rich tapestry of local and national partners. Across the Central Region, we currently work with over 100 churches and have over 180 faith guides. We’d like to see these numbers grow significantly over the next few years.

Job description: Revealing Jesus Pioneer Scripture Union   

You will work in the Central Region multiplying your impact through equipping, empowering and mobilising others in outreach work. You’ll add energy, expertise, direction, and skill to the mix. You’ll recruit, motivate, train, equip, coach and support Faith Guides; you’ll work in partnership with this group as well as leading by example, you will model excellent mission delivery to children and young people aligned with SU’s mission.    

Who We're Looking For: Our Ideal Candidate   

We're seeking someone who is not just good at what they do, but also deeply passionate about our mission. Here's what we envision in the right person:   

• A thoughtful individual who can see the big picture and make smart decisions that genuinely impact our ministry.    

• A Champion for Children and Young People: You'll bring a wealth of understanding about working with young people, be a passionate advocate for their faith journey, be excellent at delivering ministry, and be someone who can clearly articulate your vision.    

• Inspirational: You'll have a natural ability to connect with people, listen deeply, ask great questions, influence discussions, gently challenge the status quo, and spark new, creative ideas within our networks.    

• Self-Motivated Organised and Effective: You're someone who thrives on managing their own work, setting priorities effectively, and skilfully juggling multiple projects. 

• A Team Player: You will work effectively as part of the Central Team and also teams across Regional Mission and the movement as a whole.    

• Forward-Thinking: You're able to imagine and pursue ambitious, long-term goals with determination.    

• Spiritually Open and Grounded: You'll be comfortable and accepting of various Christian traditions, worship styles, and expressions of faith. Crucially, you'll have a growing love and understanding of the Bible.    

• Deeply Committed to Faith: You'll have a strong personal commitment to God and live as an active Christian disciple.    

As with all our team members, you will also:   

• Be a committed Christian who resonates with SU's mission and values, actively participating in a local church community.    

• Strive for a strong understanding of the Bible, applying its teachings to your daily life and inspiring others to do the same.    

Practical Skills You'll Need:   

• You'll be confident and capable in using digital tools including email and Microsoft Office 365 applications (Word, Excel etc.).

• Presentation/training skills    

How to Apply   

If this describes you, and you are in agreement with the aims and beliefs of Scripture Union, then we would like to hear from you. To apply for this role, download a copy of the job profile. You will need to upload your CV (2 A4 pages max) and a covering letter (2 A4 pages max) detailing how your skills and experience reflect the Job Profile, via Charity Jobs.    

Closing date:  3rd October 2025

Interview date: Thursday 23rd October 2025 (reserve date Friday 24th October)

Interview location: Nottingham (TBC)

We're looking for a kind, compassionate and resilient Waking Night Support Worker to join our Mental Health service in Newham. No personal care or experience is required, just the right values.

£21,606.00 per annum, working 30 hours per week.

Shift Pattern:

The role involves working on a rota pattern which will be three nights per week working 10 hours only each night on a seven day rota

Want to feel like you're making a difference? You'll feel at home here.

Our benefits include:

Annual leave increasing up to 30 days with length of service
Free DBS
Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
Fully paid induction programme and further training
ILM courses and Apprenticeship Programmes
Cycle to work scheme
Employee Assistance Programme for 24-7 confidential support
Online wellbeing resources
A generous pension - we will contribute up to 4% and life assurance cover up to £10,000 (T&Cs apply)
Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

Specific details about the service and team. If individual care role - details about the person.

What you'll do:

Night Support Workers enable people with particular needs to manage their tenancies and live independent lives of their choosing in the community. Night Support Workers are responsible for ensuring continuity of a support service at night and for keeping customers and the building safe.

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

About you:

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.

Building supportive, trusting relationships with customers and creating a positive atmosphere
Working proactively with other members of the team to handle the service caseload and administrative responsibilities
Conducting key work sessions as required, that are innovative and engaging in order to achieve Support Plan goals
Ensuring ongoing assessment and management of risks associated with customers within an attitude of 'positive risk taking'
Providing support with daily living activities, including practical assistance to support customers to independent living e.g. budgeting, cooking, establishing a night time routine
Supporting customers to maintain a healthy environment and where appropriate assisting them to clean their accommodation and maintain good personal hygiene

What you'll bring:

Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
Exudes a warm friendly presence and open behaviour
Prefers working as part of a group or team
Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
Has a practical and logical mind and is naturally well organized
Able to apply the right balance of care and support dependant on the needs of the customer
Thrives on change and enjoys dynamic diverse environments
Is confident with high levels of self-esteem
Is respectful, articulate and sensitive in style of communication
Is motivated towards excellence and improvement of personal performance with a can do attitude
Ability to cope positively with challenging and diverse behaviour
Ability to adhere to Look Ahead's professional boundaries policy
Flexible

For our full job description please visit our webiste
Essential:

NVQ Level 2/3 or equivalent with little or some previous relevant sector work experience
About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.

We have a strong social purpose and we live and work by our values:

We focus on Excellence and innovation.
We are Caring and Compassionate.
We are Inclusive and Trusted.
We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

Anticipated timeframe: 28 September 2025 to 28 October 2025

Location: Dakar, Senegal

Background for project work

Senegal has been part of the dynamic in eliminating avoidable blindness in accordance with the WHO guidelines. It is in this context the National Eye Health Promotion Program was set up to make eye care available and accessible through provision of:

The preventive and curative management of blinding eye diseases by providing quality care at a cost compatible with the country's level of development.

The promotion of eye health through information and awareness among the population.

In consideration of this a strategic plan was developed commencing in 2021 and concluding in 2025. The plan aligned with the National Health and Social Development Plan (PNDSS) and the 2014-2019 Global Action Plan for Universal Eye Health. It presents the main priority actions that will serve as a reference for all eye health stakeholders.

Sightsavers in partnership with the National Eye Health Promotion Program are now looking to complete an evaluation of the quality and success of the project and whether objectives set from the outset have been met alongside the level of impact the strategies put in place have achieved.

What this project work will focus on

Sightsavers is inviting bids from evaluation consultancies or consultants to undertake a detailed evaluation of the 2021-2025 eye health strategic plan to determine the progress towards its full implementation.

Key responsibilities

The consultant should seek to achieve the following objectives

• Carry out an internal review of the implementation of the plan's activities and strategic priorities to determine their level of implementation.
• Collect other activities or initiative implemented from the eye health program, the health regional directorates and health districts.
• Conduct interviews with the program's stakeholders: the human resources department of the MSAS, the planning, research and statistics department, technical, development and financial partners, the School Medical Control Division, civil society association.
• Compile and clean the data collected.
• Evaluate the logical framework of the strategic plan and how it contributes to achieving the programme targets.
• Analyse the strategic plan budget by looking at various sources of funding and level of utilisation (mobilization, gap).
• Identify the constraints and difficulties noted in the implementation of the plan.
• Identify gaps in achieving the target focusing on the strategic priorities and in alignment with health system building blocks and propose solutions.
• Develop and share a detailed and comprehensive assessment report.

Timeline

The evaluation will run from 28 September 2025 to 28 October 2025

Consultant’s expertise

• Proven track record in policy development and strategic planning.
• Strong professional knowledge in the field of public health.
• Depth of experience in the field of eye health.
• Familiarity with WHO guides and countries strategy documents.
•  Have practical experience in evaluating strategic plans.
• First class report writing skills.
• Clear ability to synthesize and analyse qualitative information.
• Previous experience conducting interviews, meetings, and workshops.
• Strong listening skills.
• Knowledge of Senegal context is an added advantage.

Payment Terms

The agreed budget will be discussed at interview.

Consultants with a proven track record in the above will be procured to undertake the project through an expression of interest process. 

Full details of the project, Scope of Work, Outputs/ Deliverables and budgets can be found within the ToR.

How to express your interest:

To express your interest to undertake this assignment, please read the complete ToR, and complete our Expression of Interest (EoI) which can be found via the application link.

The EoI response should include roles and responsibilities of the consultants and number of days input, as well as a proposed workplan and indicative budget, including team members’ daily rates for the assignment and any other anticipated expenses.

Interested bidders are also requested to include an example of previous similar work.

The deadline to submit your EoI is 12 September 2025 23.3pm GMT UK.

Interviews are likely to be held week commencing 15 September 2025 onwards.

Please note due to the high volume of applications anticipated it is possible that only successful applicants will be contacted. We reserve the right to close this ad early.

Selection Criteria:

Sightsavers is committed to running a fair and transparent tender process, ensuring that all bidders are treated and assessed equally during this process. Bidder quotation responses will be evaluated against Essential Criteria, Capability Criteria, Sustainability Criteria and Commercial Criteria.  These criteria have been especially created to help SCI determine which bidder is able to offer the best quality and most commercially competitive solution to meet our needs and deliver the most effective programming to our beneficiaries.

Are you passionate about making a difference in your community? Do you thrive on engaging with diverse groups and driving positive change? Are you ready for an adventure in advocacy? We are currently looking for a User Voice Community Development Worker to join our dynamic and passionate team in Hertfordshire. Immerse yourself in a role that makes a real difference!

As a User Voice Community Development Worker, you will primarily be office. You’ll be providing a regular range of innovative and creative activities that will improve confidence and empower people with a learning disability to get involved with ‘Speaking up or Self-Advocacy’ opportunities in the East of the County. You’ll also run community engagement sessions/events/outreach in each district that will feed into the Learning Disability Co-production Board. Additionally, you will be creating activity schedules offering a range of varied activities to maximise uptake and running four quarterly engagement sessions held in each district per year (25 in total) with unique individuals attending being reported on.

In addition to working as a User Voice Community Development Worker, you will also split your role to work as an Independent Advocate, providing crucial support to vulnerable adults facing significant health and social care challenges. We are seeking a passionate and skilled Independent Advocate to join our team. This role focuses on providing advocacy for individuals under the Mental Capacity Act (MCA), the Mental Health Act (MHA), and supporting NHS complaints and Deprivation of Liberty Safeguards (DoLS), Care Act processes.

Your role will involve delivering persuasive verbal and written representations on behalf of clients, collaborating with public and voluntary organisations, and taking focused actions to address client issues. This role demands flexibility, excellent communication, and the ability to handle sensitive information confidently.

Pohwer is dedicated to promoting the rights and well-being of individuals in care settings, hospitals and the community . We are seeking a passionate and skilled Independent Advocate to join our team. This role focuses on providing advocacy for individuals under the Mental Capacity Act (MCA), the Mental Health Act (MHA), and supporting NHS complaints and Deprivation of Liberty Safeguards (DoLS) processes.

Hours of Work: Full-time: 37 hours per week, between Monday to Friday, 9 am – 5 pm

(This role will be split into 3 days User Voice Community Development & 2 days as an independent advocate. We will also consider applications for part time positions.)

Location: Home based with travel around the county. 

(Applicants have a full driver’s licence and access to their own transport)

Salary: Total salary £24,755.76 Per Annum split between the 2 positions as follows:

User Voice Community Development Worker £15,058.80 (Full Time Equivalent Salary – £25098.00 per annum)

Independent advocate £9696.96 (Full Time Equivalent Salary – £24,242.40 per annum)

Contract Type: Fixed term 3 years

User Voice Development Worker/Independent Advocate Requirements:

1. Proven experience of working with people with learning disabilities, mental health, dementia etc.
2. Experience community engagement including running events.
3. Strong networking skills with the ability to build relationships with a wide range of stakeholders.
4. Excellent communications skills, able to communicate sensitively and empathetically.
5. Experience providing written reports to a high standard.
6. Excellent communication and interpersonal skills, with the ability to build rapport and trust with people
7. A Good understanding and experience with IT software packages.
8. Full UK driving licence and access to your own transport, with geographical knowledge of the local area.

Benefits:

1. 25 days annual leave + Bank holiday (Rising to 30 days after 5 years’ service) with the option to buy or sell up to 5 days leave + your birthday off as an additional holiday day after 1 years’ service!
2. Discretionary shutdown days at Christmas with up to 4 additional days leave.
3. 1 Community Leave Day per annum.
4. Cash Wellbeing Healthcare Plan which covers Optical/dental/alternative therapy and more!
5. Auto enrolment Pension plan
6. Death in service cover.
7. Bike to work scheme.

Meet the Organisation: Who We Are and What We Do

POhWER stands for People and Organisations Working in Equal Rights. We are dedicated to empowering and supporting adults with multiple vulnerabilities, promoting their rights to have a voice and exercise choice in the services they receive. With a strong presence in communities across the UK, our team is committed to providing high-quality advocacy services that make a lasting impact. We are dedicated to promoting the rights and well-being of individuals in care settings and the community

If you think you are suitable for this Community Development Worker/Independent advocate role, don’t wait, – apply now! Take the first step to joining an organisation that values your passion and skills and make a genuine difference in your community.

Closing Date: 9AM, Monday 22nd September 2025 (We reserve the right to close this vacancy early)

Interview Date: TBC (Via Teams)

An Enhanced DBS check and National Offender Management Service vetting will be conducted for this position.

We’re proud to support our colleagues from the armed forces signing the Armed Forces Covenant in August 2024.

POhWER is an equal opportunities employer, holder of the Investors in People Silver award, and a member of the MINDFUL EMPLOYER scheme. We are a level 2 Disability confidence scheme employer, and disabled applicants who meet all the essential criteria will be guaranteed an interview.

POhWER is committed to equality, diversity, and inclusion. We encourage applications from all backgrounds, cultures, and abilities, and particularly welcome candidates from groups currently underrepresented in our workforce. Our goal is to foster an inclusive environment where everyone feels valued and empowered to contribute. This includes, but is not limited to, people with disabilities, women, men, Black, Asian and other racially minoritised people, LGBTQ+ who are currently under-represented in our workforce.

To help embed inclusion for all, from day one, we offer a range of family friendly, inclusive employment policies, flexible working arrangements and employee networks to support people from different backgrounds.

Together we make a difference, develop and learn, and support each other. Every day with us is different, but our mission remains the same: To champion the rights, needs and ambitions of the people we support - they are at the heart of everything we do. We stand by them and we work together for change.

Therapy Assistant

Hours: 22.5 per week (3 days)

Salary: £17,464.80 per year. Displayed salary has already been pro-rated to number of hours worked. Full time equivalent salary is £29,108.00. 

Location: Stockport, Greater Manchester  

We now have an exciting opportunity for a Therapy Assistant to join our multi-disciplinary team (MDT) of colleagues to support a young person and their family for 22.5 hours per week virtually, at their home and in the community.    

About the person:

• A smart, kind, gentle 11 year old girl who lives at home with her mum and cat. 
• Currently not accessing a school but has a team of supporters supporting an Education Other Than School Package. 
• School and education have been very tricky in the past and so it’s important to build up confidence and wellbeing and take time to recover and make connections. 
• This person loves Taylor Swift, Melaine Martinez and K-Pop. Animals are very important to this person, especially their cat and dogs are a favourite too!
• This person is very skilled at video editing and technology. 
• Current activities which are enjoyable are; shopping, crafts, lots of play, listening to music, gaming, making/watching videos, skateboarding and spending time with animals. 
• This person is autistic and has ADHD. She has a positive self-identify around these diagnoses and celebrates being neurodivergent and being part of the neurodivergent community. 
• This person has additional anxiety disorders that make her distressed by demands or feeling forced to do things, and this anxiety can lead to her not being able to communicate when she wants and needs to.

Under the direction from an advisory teacher with the input from the Psychology, speech and language therapy and occupational therapy teams you will develop programmes of activity and provide these according to the young person's needs under the guidance of the team professionals. 

You will provide advice, support and coaching for the young person and their family, under the guidance of the Therapy and Specialist Support (TSS) professionals. In addition you will attend meetings including MDT as required contributing to the young person's risk assessment and management plans ensuring that the young person is involved in their support planning wherever possible to facilitate their meaningful involvement in their progress.

About you: 

• You have experience of supporting therapy programmes (as an assistant or other relevant role).
• You have experience of Continuing Professional Development.
• You have experience of working in specialist education.
• You have the ability to relate well to parents and carers.
• You are funny, energetic and have similar interests to this person.
• You like to be active and keep fit as a lot of the activities we do include running, jumping and climbing. 
• You are understanding and accepting of people’s difference.
• You have patience and understanding when engagement is not possible.
• You are open to approaching things differently and taking the lead of the person.
• You are patient when it comes to building a connection, taking things slowly and learning from others in the team. This may take some time and that’s ok.
• You have Internet access skills and basic knowledge of Microsoft office applications such as Word, PowerPoint and Excel.
• You can drive and have access to a vehicle so lots of activities can be accessed.

Added bonus if:

• You have experiences and training relevant to work with neurodivergent children who experience anxieties.
• You are good with technology including video editing, gaming and digital art. 

Benefits

• Annual Leave 27 day holiday plus 8 days bank holidays rising to 30 after 5 years, 33 days after 10 years
• Generous pension scheme and death in service benefit , up to 7% company pension contributions and up to 6 x basis salary death in service 
• Occupational sick pay and family friendly policies including enhanced maternity, paternity and adoptive leave.
• Reward and Discount platform offering discounts at high street shops, travel, insurances etc.
• Cycle to work scheme
• Eligibility to apply for Blue Light card
• Proud to be a real living wage employer
• Refer a friend scheme, be rewarded for recommending a friend to work with us
• Comprehensive training and development opportunities, including apprenticeship qualifications
• Long service awards including cash gifts and extra holiday.
• Promotion of Wellbeing across the organisation including Mental Health First Aiders offering wellbeing support from trained colleague and free weekly yoga session  in person or online
• Access to our Employee Assistance Programme for you and adults at your home

If you are interested in this position and want to help the Together Trust make a change please take a look at our full job description and apply for this rewarding role. 

The closing date for applications is Friday 29th August 2025.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

We welcome applications from individuals who have the right to work in the UK. Currently, we are not providing sponsorship for overseas staff. 

Applications are very welcome from all regardless of age, disability, marriage or civil partnership, pregnancy or maternity, religion or belief, race, sex, sexual orientation, trans status or socio-economic background. We are committed to making reasonable adjustments for disabled people. We positively encourage applications from those with lived experience. 

If there is any part of your lived experience you want to keep confidential in some way please talk to the Recruitment or HR shared service teams and we will do what we can to support you

We have an exciting opportunity for a Caseworker (External Services) to join the National Contact Centre team in Cardiff, working 37.5 hours a week.

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?

Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care? If yes, then we'd love to hear from you…

What we offer

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

• 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
• An extra day off for your birthday & options to buy or sell annual leave
• Pension with 5% employer contribution
• Enhanced sick pay allowances, maternity & paternity payments
• High Street, retail, holiday, gym, entertainment & leisure discounts
• Access to our financial wellbeing hub & salary deducted finance
• Employee assistance programme & wellbeing support
• Access to EDI networks and colleague cafes
• Cycle to work scheme & season ticket loans
• Ongoing training & support with opportunities for career development & progression

About the role:

This role is based at our National Contact Centre in Cardiff.

As a Caseworker you will be: -

• Ensuring each victim receives an individually appropriate tailored support and information service that fully meets their needs, keeping complex needs central to all processes and decisions.
• Undertaking risk and needs assessments to address the specific needs of the client in line with VS operating procedures. To follow relevant safeguarding policies and procedures, working with safeguarding leads and other agencies to ensure an integrated approach to address any safeguarding concerns.
• Maintain accurate and confidential case records, complying with data protection and all other legislation connected to your work and sharing protocols where necessary. Contribute to monitoring information as required by Victim Support.
• Providing information and advocacy to enable service users to navigate and understand the criminal justice process and ensure their rights are upheld in accordance with the Victims Code of Practice this could include criminal, legal and if relevant, civil remedies to service users.
• Developing and maintaining effective working relationships and promote effective communication between staff and other stakeholders.

You will need:

• An understanding of the impact of crime on victims.
• Experience of managing a caseload including complex case management.
• The ability to balance competing needs and priorities.
• The ability to work independently and as part of a team.
• Effective verbal and written communication skills.

Please see attached Job Description and Person Specification for further details.

About Us:

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.

As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.

If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We look forward to hearing from you.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.

If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.

£25,750 per year

Full-time

Job description

The postholder will be expected to provide energy advice to householders by telephone and email. Delivering key information to help householders/clients to access appropriate support. Whilst maintaining accurate and detailed records of all interactions with clients.

Pay and conditions

The role is full-time (37.5 hours per week). However, we will consider applications from a minimum of 22.5hrs per week.

The salary for the role will be £25,750. Rising to £26,739 after passing 6-month probationary period.

You will be entitled to 25 days paid holiday (plus statutory holidays).

CSE offer a range of benefits including, subsidised bike purchase and Tech Scheme, Life Assurance, Health Cash plan, retail discounts and discounted breakdown cover and many more.

We will pay fees and expenses on relevant training courses.

Specific responsibilities

An applicant appointed to the role will be expected to:

• To work on the advice line and/or other telephone advice projects making and receiving calls from people who may need help with energy related issues.
• To record client details and use own knowledge to assess help and support needed.
• To refer clients onto other support organisations in their area as appropriate.
• To identify energy improvements that can be made to clients’ properties and refer to installers who can fit them.
• To help vulnerable clients make applications for grants and switch energy tariffs where appropriate.
• To listen attentively to callers (some of whom may be in distress) and respond to their needs in an empathetic way.
• To be familiar with and adhere to advice line protocol, processes and procedures.

To see a more detailed list of responsibilities please see the supporting documents attached. These documents are also available to download from our website.

Essential attributes for this role include:

• Minimum Math/English GCSE or equivalent.
• Experience of giving advice, customer service or helping others in some capacity.
• Ability to respond to clients in a respectful and engaging manner.
• Ability to communicate effectively with people verbally and in writing.
• Ability to work in a team and able to identify areas where their skills complement others.
• Ability to maintain admin systems independently and accurately.
• Able to take responsibility for your own work and seek support where necessary.
• Highly organized at managing time and workload.
• Skilled in use of MS office applications including Word, Excel and Outlook.

Please note, the above is an overview of the skills required for this role. To see the full list of essential and desirable skills please see the attached job description.

How to apply

To apply, please download and complete the application form available from our website. Your application should demonstrate your suitability for the role against the criteria outlined in the person specification.

To apply, please download and complete the application form available from our website and send it to our Jobs email. Your application should demonstrate your suitability for the role against the criteria outlined in the person specification and job description.

To be considered for this role an application form must be sent to jobs @ cse . org . uk .

The closing date for applications is 5pm Wednesday 1 October 2025.

Interviews are expected to take place Thursday 9 and Friday 10 October 2025, though this is subject to change.  

If invited to interview, we will ask you to provide evidence of eligibility to work in the UK.