Practice manager jobs in greater london

Salary Scale: Grade PO5/6/7 £50,568 - £58,692

Location: Copthall House 9, The Pavement, Grove Road, Sutton, Surrey, SM1 1DA (Hybrid - office/home working)

Hours: Full-time 36 hrs per week all year round

Department: Development Team

Reports to: Executive Director of Development

Orchard Hill College and Academy Trust (OHC&AT) is a family of specialist education providers for over 2000 pupils and students from nursery to further education across 13 academies and 9 college centres in London, Surrey, Sussex and Berkshire.

Pupils and students within the OHC&AT family have a wide range of learning abilities and additional needs including autistic spectrum disorder; speech, language and communication difficulties; social, emotional and mental health; profound and multiple disabilities; and physical disabilities including multi-sensory impairment and complex health needs.

Supporting our academies and college, OHC&AT also operates learning support, such as nursing and therapy, and a central business team which includes HR, finance and IT.

We are seeking a strategic and forward-thinking Head of Development to join our senior leadership team. This pivotal role will drive our growth agenda, ensuring new opportunities are identified, developed and delivered to support the continued success and impact of OHC&AT.

Key Responsibilities:

• Research and identify opportunities for growth, including expansion of existing provisions, acquiring schools/college centres and developing new service models

• Lead on feasibility assessments and the development of strategic business cases for agreed projects.

• Lead on statutory consultations and Equality Impact Assessments as required

• Lead on the submission of bids and proposals to external partners and agencies as required.

• Undertake due diligence for new schools and college centres joining OHC&AT.

• Manage the integration process for new schools and college centres joining OHC&AT.

• Oversee all aspects of development projects, including planning, budgets, timelines, risk management, and reporting.

• Monitor progress of development projects, manage risks, and resolve issues as they arise to ensure successful completion at development stage.

Key Requirements:

• Educated to degree level or equivalent

• Significant experience in a strategic development, or a programme leadership role within education or a related public sector environment

• Demonstrable experience of managing successful expansions, acquisitions, or capital projects

• Strong communication skills, with the ability to write clear and persuasive business cases and proposals.

• Proven project and programme management expertise, with a track record of delivering complex initiatives on time and to budget

• A strong personal commitment to inclusive education and improving outcomes for children and young people with special needs

Rewards & Benefits:

• Comprehensive training and development

• Opportunities to engage with internal professional networks

• Access to counselling advice and support via Health Assured (our employee assistance programme)

• Commitment to wellbeing supported by our occupational health service and mental-health first aiders

• Scope for career progression across nine college centres, 13 academy schools and Central Teams

• Generous annual leave and flexible working schemes in addition to bank and public holidays and a Christmas closure period

• As part of your contract of employment you will enrolled into the Teachers Pension Scheme (TPS) which has life cover and financial protection for your family

• Enhanced parental leave schemes

• Cycle to work scheme

• Season ticket loans

• Employee referral scheme

• Discounted gym membership subscription including digital fitness

• Home electronics scheme

Working together to transform lives is what we do and across the whole organisation we have a range of experts and practitioners who advocate for children and young people with SEND to ensure they receive the best possible opportunities to achieve their full potential.

OHC&AT is a rewarding and inspirational place to work, where everyone works together to create the best possible outcomes for pupils and students.

To apply for this role, please click ‘Fast Apply’, you will then be directed to a ‘Login’ page, once signed in please complete and submit the Application Form - via the blue button above.

Please see the attached Job Description and Person Specification for full details on the role and the skills, experience and knowledge we are looking for.

Your application form will be scored according to each of the requirements laid out in the person specification for this role. Please demonstrate in your statement how your experience, skills and knowledge match the criteria that are required for the role.

Please note that CV applications cannot be considered.

Closing Date: 12th October 2025

Interview Dates: 22nd and 23rd October 2025

Safeguarding Statement

Orchard Hill College and Academy Trust are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment.

Appointments made will be subject to an Enhanced Disclosure via the Disclosure and Barring Service.

This post is exempt from the Rehabilitation of Offenders Act 1974 and the amendments to the Exceptions Order 1975, 2013 and 2020.

Orchard Hill College and Academy Trust is proud to be a Disability Confident Employer, committed to creating an inclusive and supportive workplace for all.

Finance Business Partner

We are looking for a Finance Business Partner to join the team.

If you want to join an impact-driven organisation, improving outcomes for vulnerable children and families, then apply today!

Position: Finance Business Partner

Location: London/hybrid

Hours: Full-time, 35 hours/week

Salary: £55,000 including generous benefits

Contract: Permanent

Closing Date: 26th October 2025

The role

As Finance Business Partner, you will play a key operational role within the finance function, reporting directly to the Head of Finance. You will be responsible for ensuring the smooth running of day-to-day financial activities, supporting programme delivery through robust financial management, and maintaining compliance with funding and regulatory requirements.

This role is hands-on and collaborative, working closely with internal teams and the Finance Officer to deliver accurate financial reporting, manage invoicing cycles, oversee treasury and insurance functions, and provide practical financial support across Foundations.

About you

We are looking for someone with proven experience in a management accounting role, ideally within the public sector or a charity.

You will have:

• A strong track record of producing management accounts, forecasts, and financial analysis.
• Experience in supervising finance staff and managing operational finance functions.
• Strong analytical skills with the ability to translate complex data into actionable insights.
• Excellent communication and stakeholder engagement skills.
• Experience with funder invoicing and financial reporting requirements.
• Familiarity with government funding frameworks and public sector financial governance
• Knowledge of insurance and treasury management practices.
• Proficiency in financial systems and Excel-based modelling.

The organisation

This is a great place to work, where everyone is high performing and where together everyone can achieve impact that makes a real difference for vulnerable children and families. Focusing on using and championing high-quality evidence, working directly with government and local leaders, the team provides practical solutions and encourages change. This is an organisation with ambitious aims and people are essential to its success.

Benefits include:

• 30 days annual leave, plus one extra day off for your birthday, paid bank holidays with up to three which may be switched for religious observance
• Up to five days carers’ leave, in a 12-month period, three days paid
• Paid compassionate leave
• Enhanced sick pay
• Enhanced parental leave and pay
• 6% employer and 3% employee contribution. No limit on any additional employee contributions made via auto enrolment
• Employee Assistance Programme with 24/7 counselling, legal and information line
• Unlimited access to 24/7 GP
• Mental health support
• Life cover at x4 annual salary
• Bike to work scheme.

The organisation offers excellent salaries, learning and development opportunities, and a great office location situated in the heart of St James’s. Working in a hybrid and flexible way, the organisation recognises the importance of a good work-life balance. Please note that where staff live within approximately two hours travel of the office, they are expected to work onsite two days per week. For those based further afield, more flexible or home working arrangements can be discussed.

Do you want to work somewhere that values and celebrate diversity and are committed to providing an inclusive environment for all employees? People are at the heart of everything we do. It’s vital that the workforce reflects the diversity of stakeholders, and the wider society in the UK, and we actively seek candidates from diverse backgrounds and communities.

You may have experience in other areas such as Finance, Finance BP, Financial BP, Finance Business Partner, Finance Manager, Finance and Operations Manager, Finance Officer, Senior Finance Officer, Finance Lead.

This role is currently unable to offer sponsorship. Please ensure you have the right to work in the UK before applying. #INDNFP

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

Project Worker - Mockingbird

Making a Difference in Foster Care!
 

We are seeking a talented individual to join our team of passionate and dynamic project workers.  You will make a vital contribution helping to sustain and expand this model throughout the UK. In this role you will help make a difference and improve the lives of foster families and of children and young people in foster care

Position: Project Worker – Mockingbird
Salary: £32,480 – £37,555 per annum
 

Location:Home based in the North West / Yorkshire or Midlands England, with travel required throughout UK. Applicants MUST live in these areas to be considered.
 

Hours: Full time, 35 hours per week
 

Closing date: 31st October
Interview dates: Friday 14th November (held in person in Leeds, venue TBC)

About the Role

As a Mockingbird Project Worker you will support services to deliver sustainable foster care. This exciting programme is currently working with over a hundred fostering services across England, Scotland and Wales, and is looking to grow further. Mockingbird is an evidence-based model structured around the support and relationships an extended family provides. The model nurtures the relationships between children, young people and foster families supporting them to build a resilient and caring community.

You will make a vital contribution helping to sustain and expand this model throughout the UK. In this role you will work directly with fostering services to help make a difference and improve the lives of foster families and of children and young people in foster care. You will provide guidance and support to fostering services to enable them to understand, implement and sustain the Mockingbird model.

This is a great opportunity to join the Mockingbird programme at an exciting time of continued growth in a role that offers the opportunity to have a genuine impact on the experiences and outcomes for looked after children and fostering families.

About You

We're seeking individuals who are:

• Experienced in delivering training and coaching, both online and in person within fostering or children’s services.
• Passionate about improving the lives of children and young people in care.
• Skilled in relationship-building and confident working across multidisciplinary teams.
• Organised and self-motivated, able to manage a varied workload and travel regularly.
• Familiar with children’s social care policy and practice (fostering knowledge is a strong advantage).
• Committed to equity, diversity, and inclusion.

Essential:

• Experience in delivering training and support both online and in-person.
• Strong interpersonal and communication skills.
• Confident IT skills, including Microsoft Teams and Office 365.
• Willingness to travel and work flexibly across your region and the UK.

Desirable:

• Understanding of the Mockingbird model.
• Experience working with foster carers, local authorities, or independent fostering agencies.
• Lived experience of the care system.

The role is home based (applicants MUST live within the Northwest/Yorkshire or Midlands area) and will require extensive travel and occasional overnight stays within the UK on a regular basis. 

About the Organisation

As the UK’s leading fostering charity, they work with fostering services and foster families to transform children’s lives. The Mockingbird programme is one of the most exciting developments in foster care, improving stability and outcomes by replicating the support of an extended family. They offer a flexible, inclusive and supportive work culture where your contribution truly matters.

What We Offer

• 38 days annual leave (including bank holidays)
• Flexible and hybrid working arrangements
• Enhanced maternity, adoption, and sick pay
• Pension scheme and life assurance
• Employee Assistance Programme (24/7)
• Season ticket loan
• Eye care contributions

Other roles you may have experience in could include: Mockingbird Liaison Worker, Family Support Worker, Children’s Project Worker, Children’s Support Worker, Therapeutic Fostering Worker, Fostering Support Officer, Learning and Development Coordinator, Practice Development Officer, Community Support Worker, Social Care Project Worker,

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

Join RAP’s Global Operations Team
Remote-first (UK-based, with access to London hub) 

The Regulatory Assistance Project (RAP) is a global, mission-driven nonprofit working to advance a clean, reliable, and equitable energy future. We are hiring two cross-functional operations professionals to strengthen our internal infrastructure and ensure we deliver on our mission: effectively, ethically, and globally.

HR ASSISTANT

The Human Resources Assistant is a vital cross-functional role at the intersection of HR, finance and administration. This position plays a key part in supporting RAP’s global operations team by supporting core people operations processes, including recruitment logistics, new hire onboarding, global payroll coordination, and employee benefits administration. The assistant ensures smooth, compliant and welcoming processes that reflect RAP’s values of equity, inclusion and operational excellence. This position is ideal for a bilingual (English/French) HR or people operations professional with 3+ years of experience in a globally distributed, mission-driven environment. The successful candidate will be detail-oriented, solutions-focused, and thrive in an environment where collaboration and initiative are valued.

ESSENTIAL FUNCTIONS

Recruitment & Hiring Support

• Coordinate end-to-end recruitment processes, including posting jobs, scheduling interviews and candidate communication.
• Support hiring managers with recruitment logistics, interview guides, and communications templates.

Onboarding & Orientation

• Prepare onboarding materials, including employment contracts, first-week schedules, and welcome kits.
• Coordinate technology and systems setup in collaboration with IT and operations team.
• Facilitate onboarding checklists and pre-boarding communication, including payroll enrollment and benefits documentation.
• Support new hire surveys, buddy program logistics, and ongoing onboarding feedback loops.

Payroll & Benefits Support

• Coordinate RAP’s payroll submission workflows across multiple countries, including liaising with external payroll vendors and accounting providers (UK, EU, India, China, US).
• Collect and verify payroll inputs (timesheets, new hire data, leave balances, salary adjustments).
• Track employee benefits enrollment, liaise with providers, and ensure documentation is current and compliant.
• Maintain secure and accurate records related to compensation and benefits in shared HR and finance systems.

People Operations & HR Administration

• Maintain internal people operations documents and templates (e.g., offer letters, onboarding plans, SOPs).
• Assist in contract tracking, records management, and file organization across RAP’s personnel systems. Respond to employee inquiries and redirect complex matters to HR or Finance leadership.
• Support staff experience initiatives and DEIB efforts aligned with RAP’s core values.
• General Operations Support
• Special Projects as needed and assigned
• MINIMUM QUALIFICATIONS
• 3+ years of experience in people operations, HR administration, or payroll coordination roles, preferably in a nonprofit, consulting, or international context. Fluency in English and French (written and spoken) required.
• Familiarity with European and UK employment and payroll practices; additional knowledge of other jurisdictions is a plus. Experience supporting onboarding, recruitment, and payroll coordination in distributed work environments.
• CIPD Level 3 or higher strongly preferred.

Why RAP?

We believe that great people power great work. RAP offers:

• Flexible, remote-first working arrangements
• A collaborative, multicultural, mission-aligned culture
• Competitive salary (GBP 30,000–40,000)
• Comprehensive benefits and generous paid leave
• Meaningful work with global impact

To be The Passage’s dedicated supporter-facing representative, delivering exceptional customer service to donors and prospective supporters. You will play a key role in achieving income growth and supporter retention targets by building strong, lasting relationships and continuously improving systems and processes.

As Supporter Engagement Officer, you’ll handle everything from responding to supporter queries and making thank you phone calls, to accepting donations and producing reports. Your warmth and energy will ensure the highest standard of supporter care, leaving every supporter feeling appreciated and inspired.

You will be an essential member of the fundraising team, ensuring donations are processed accurately and supporters are acknowledged in a timely and meaningful way, so they feel the value and impact of their contribution. In the new year, you will also play a pivotal role in the development and implementation of our new Supporter Experience Strategy, helping shape how we connect with and care for our supporters. This role sits within the newly formed Supporter Engagement Team, part of the wider fundraising function at The Passage.

ob Title: Domestic Abuse Helpline Advisor

Location: Homeworking with a requirement to occasionally work at Head Office (Vauxhall, London)
Salary: £28,857.12 per annum, inclusive of London Weighting allowance if applicable
Contract type: Full Time, Permanent 

Hours: 37.5 hours per week (As part of this role, you will be required to participate in an out-of-hours rota that includes evenings, weekends and night shifts). Shifts are scheduled across a 24 hour rolling rota and we are unable to support specified non-working days (although shift-swapping is available).

This is an opportunity to join Refuge as a Domestic Abuse Helpline Advisor to provide high quality practical and emotional support to survivors of domestic abuse and other forms of violence and abuse, including those at the point of crisis.

Helpline Advisors are responsible for providing high-quality, empowering, emotional and practical support, assistance and information to women and those supporting them, who contact the Freephone 24-hour National Domestic Abuse Helpline, run by Refuge. Helpline Advisors deliver one to one support to women and those supporting them to ensure that they are provided with a safe, supportive and welcoming service, enabling women to understand their rights, make decisions and increase their options. The job involves working across multiple platforms including phone and live chat, to inform survivors of the full range of civil, criminal and practical options that might increase their safety.

Please note that this post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.

As part of this role, you will be required to participate in an out-of-hours rota that includes evenings, weekends and night shifts.

Closing date: 09:00am 13 October 2025
Interview Dates: 20,21 and 22 October 2025

Location:  Elstree & outreach venues

About Citizens Advice

Citizens Advice provides free, confidential, and impartial advice to help people resolve their problems. We campaign to improve policies and practices that affect people's lives. Our outreach services aim to reach individuals and communities who may face barriers to accessing advice.

Role Purpose

As an Outreach Worker, you will play a vital role in extending the reach of Citizens Advice services to underserved communities. You will work collaboratively with local partners, attend community events, and deliver advice sessions, including applications for disability benefits,  in accessible locations to ensure people receive the support they need.

Key Responsibilities

• Community Engagement: Build relationships with local organisations, community groups, and stakeholders to identify outreach opportunities.
• Advice Delivery: Provide high-quality, accurate, and timely advice on issues such as benefits, debt, housing, employment, and immigration.
• Accessibility: Organise and deliver advice sessions in community venues, including libraries, food banks, and health centres.
• Promotion: Raise awareness of Citizens Advice services through leaflets, social media, and community events.
• Data & Reporting: Maintain accurate records of client interactions and contribute to service monitoring and evaluation.
• Safeguarding: Identify and respond appropriately to safeguarding concerns in line with organisational policies.

Person Specification

Essential:

• Experience in advice work or community outreach.
• Strong communication and interpersonal skills.
• Ability to work independently and manage a varied workload.
• Commitment to equality, diversity, and inclusion.
• IT literacy and ability to use case management systems.

Desirable:

• Knowledge of welfare benefits, housing, or debt advice.
• Experience working with marginalised or vulnerable groups.

What We Offer

• Comprehensive training and ongoing support.
• Flexible working arrangements.
• Opportunities for career development.
• A supportive and inclusive work environment.
• Free Parking

Mind in Enfield and Barnet is a fast-growing charity in North London providing much needed therapy, wellbeing support and advocacy services to people with mental health problems. 

An exciting opportunity has arisen for 2 experienced Crisis Outreach Workers to support Mind in Enfield and Barnet's Family Hubs Service.This role is to support individuals during the perinatal period (expecting and up to 2 years after birth)  presenting at the Family Hubs experiencing mental health crisis and problems gain immediate support

The purpose of the Outreach Worker is to work with adults during the perinatal period (pre birth up to 2 years after birth), including both parents and carers. You will work as part of MiEB perinatal family hub team to identify those at risk of crisis and ensure referral pathways are in place to facilitate rapid engagement

The successful candidates should have a minimum 2 years experience of working with people with mild, moderate and severe mental health issues. Experience of utilising de-escalation techniques, and supporting clients presenting in emotional distress

Please see the attached job descrition which includes all duties and skills required.

This is a part-time position, 22 hours per week covering the service between 9-5 Monday to Friday. There may be a need for crossover hours up until 6pm to facilitate joint working with our crisis café 

The role is based at the Family Hubs within Craig Park and Ponders End in Enfield. You will also be based at the  Enfield Mind office at 275 Fore Street, N9 0PD.

Salary of £29,762 per annum

37.5 hours, Monday to Friday

Location: Putney SW15, with travel to UK Homes and Services

Fixed Term Contract to 31st March 2026

This DfE funded role is an opportunity to work with young people across our UK homes and services. As a Staying Close Life Skills Coordinator, you will support young people in creative ways, to help them to develop the skills needed to overcome barriers and thrive in life.

About Us

Our vision is for every child and young person to be safe, loved and happy, to achieve their potential and have a bright future.

St Christopher's is a leading charity for children and young people and we are proud of our history for providing fostering, children's homes and a range of innovative leaving care services across the UK & Isle of Man.  We have a passionate commitment to our young people, placing them at the centre of everything we do.  We provide positive life experiences for young people who are unable to sustain a placement in their parental or foster home.

We are an equal opportunity employer and keen to develop an inclusive workforce were people feel they belong.  We hope to attract application from under- represented groups including people from different cultures, nationalities, socio economic backgrounds, ages, disabilities, religion, faith, sex, orientation, child care responsibilities and with gender diverse identities.

About the Role

As a Staying Close Life Skills Coordinator, you will work across our UK homes and services, delivering a programme or tailored, creative Life Skills activities. You will be responsible for creating resources and session plans to support young people’s development of crucial life skills; finding creative and innovative ways to deliver the sessions; building relationships with young people to allow the sessions to be meaningful and impactful; working with staff teams to improve their understanding of the life skills support needed by young people, and how this can be delivered; ensuring young people are aware of their own progress and that their achievements are recognised; recording the details and outcomes of your work, so that its impact can be demonstrated and learned from; listening to young people and supporting them to share their thoughts on what matters to them, and taking responsibility for ensuring the feedback of young people leads to meaningful change.

St Christopher’s Academy

At St Christopher`s we can provide more than just a care job. We can offer you a career where you can develop your skills and knowledge while making a difference to young people’s lives.

When you join St Christopher’s, we will set you up in your career with a tailored development plan. Whether you want to move across to a different service, become a Manager or just explore further your current role, we will support you to map out your career trajectory and help you achieve your professional ambitions. If you want to learn more about St Christopher’s Academy, please visit our website

We are proud that 84% of all our Team Leaders, Deputies and Managers are internal promotions. 

Applicants should have

• Experience of delivering Life Skills work to young people
• At least one year experience working with young people
• The ability to collate data in order to monitor and evaluate outcomes
• Experience of leading and managing group activities
• Experience of using creative methods to support young people
• An understanding of the issues affecting looked after young people and care leavers
• A basic understanding of relevant legislation
• Understanding of good safeguarding practice, children’s rights, and the importance of participation
• Excellent communication and interpersonal skills
• The ability to build honest and supportive relationships with young people and fellow professionals
• The ability to deal with sensitive issues sensitively and appropriately
• The ability to create resources across a range of areas to support learning
• Good time management and organisational skills

What you should expect from us

• Salary of £29,762 per annum
• A friendly working environment, a fun, open and honest culture.
• 25 days holiday rising to 27 days after 3 years’ service, plus Bank Holidays, pro-rata.
• Industry Leading training programme including access to level 3 qualifications, children’s right and participation, CSE, empowerment, mental health and Social Pedagogy,
• Contributory pension scheme, Enhanced Maternity and Company Sick Scheme.
• BUPA Employee Assistance Programme, offering counselling, financial advice and legal support.
• Interest-free season ticket loan, cycle to work scheme.
• Discount shopping scheme at hundreds of retailers across the UK.
• Discretionary Funded Training Programs.
• Employee Awards based on performance and length of service.
• Fantastic opportunities to develop your career within our range of services

Recruitment Process

At St Christopher’s we are committed to the safeguarding of all children and young people in our care. During the recruitment process you will be expected to complete an online application form to ensure we capture essential information to meet legislation, best practice and vetting requirements.

Your online application must include a supporting statement addressing the criteria stated in the Person Specification. For the full Job Description and Person Specification please visit our website

For more information or assistance during the application process, please contact us

We advise to apply as soon as possible as applications will be reviewed on a rolling basis.

St Christopher’s Fellowship has a minimum age requirement of 21 for roles working directly with children and young people in our residential and semi-independent Homes.

It is against the law to apply for work with Children/Young People if you are barred from working in Regulated Activity and if your name is added to a Children Barred List.

All shortlisted candidates invited to interview will be asked to submit a Self-Declaration and Disclosure form which will need to be returned prior to an interview being booked.

JOB TITLE: Head Chef

REPORTING TO: Head of House and Operations

HOURS: 40 per week on a shift basis

SALARY: Based upon experience

At Waverley Abbey, we dream of providing a world-class hospitality experience – centered around simple excellence. Our goal is to create a 5-star guest experience where every visitor feels valued, cared for and uplifted through outstanding food,exceptional service, and a life-giving welcome. We are now seeking an experienced and visionary Head Chef to lead our culinary team and shape the future of our food offering.

This is an exciting opportunity for a creative and driven chef to bring innovation, excellence, and leadership to our café and dining offer and restaurant development.

The Role

The Head Chef will be responsible for developing a distinctive, high-quality, seasonal food offer that excites and attracts guests while overseeing all aspects of kitchen operations. This includes menu planning, team leadership, financial management, and ensuring consistently exceptional food and service standards.

You will work closely with the House Manager and Food & Beverage Operations Manager to deliver a memorable dining experience that reflects our values of kindness, excellence, and abundance.

Key Responsibilities

> Menu Development: Create and maintain seasonal, high-quality menus that meet customer demand, enhance guest satisfaction, and attract new visitors.

> Operational Leadership: Oversee all kitchen operations, ensuring smooth, efficient, and profitable service across cafe, restaurant & events.

> Team Management: Recruit, train, and develop the kitchen team. Conduct appraisals, manage performance, and foster a positive, professional working environment.

> Health & Safety: Ensure full compliance with food safety, hygiene, and health and safety regulations. Train staff in safe practices and maintain high operational standards.

> Financial Management: Monitor and control food costs, stock levels, and kitchen margins, delivering profitability without compromising quality.

> Collaboration: Work in partnership with Front of House and Marketing/Events teams to ensure seamless service delivery and contribute to the promotion of Waverley Abbey’s hospitality offering.

> Guest Focus: Consistently deliver dishes of the highest standard, accommodating dietary requirements and ensuring all guests enjoy an outstanding experience.

About You

We are looking for an inspirational leader and talented chef who shares our passion for excellence and hospitality. The ideal candidate will bring both creativity and strong management skills to the role.

Essential qualities:

> 3–5 years’ experience in a senior kitchen management role within a busy, quality-driven environment.

> Proven track record in developing and delivering innovative food concepts.

> Strong leadership skills with experience managing and motivating a team.

> Commercially astute with experience managing budgets, margins, and stock control.

> Excellent communication and interpersonal skills – able to build strong relationships across teams and with guests.

> Organised, reliable, and detail-oriented.

> A proactive, “yes-can-do” mentality with a passion for excellence and guest care.

Why Join Us?

At Waverley Abbey, you’ll be part of a team committed to creating extraordinary hospitality experiences. This is more than a kitchen role – it’s a chance to shape a food offer that inspires, delights, and reflects our mission to serve guests with simple excellence, kindness and joy.

If you are a driven Head Chef with creativity, vision, and leadership, we’d love to hear from you.

We’re growing our Digital team to deliver a world-class customer experience and drive forward British Heart Foundation’s mission and income goals. As Digital CRO Specialist, you’ll play a key role in deepening engagement, expanding our marketable universe, and increasing digital conversions across the entire digital portfolio, including areas such as online donations, gift in wills, lottery and health content.

You'll be joining a collaborative team made up of specialists, analysts, and a developer, all working closely with the Digital CRO Manager to deliver and scale BHF’s experimentation programme. You'll also work cross-functionally with the wider Digital team bringing together UX research, web analytics, and A/B testing, to optimise key customer journeys and help embed a strong test-and-learn culture across the organisation.

What you’ll do:

• Design, run and analyse CRO experiments across digital products
• Identify insights from user behaviour and analytics to inform optimisation
• Collaborate with teams across Digital, Tech, Marketing and Fundraising
• Conduct CRO audits and make landing page recommendations
• Promote data-driven, customer-centric optimisation practices

About you:

You’re a CRO expert with a passion for experimentation and digital performance. You bring:

• Proven experience in A/B testing, UX research, and web analytics (GA4)
• Strong understanding of digital UX, design principles, and customer behaviour
• Practical knowledge of HTML, CSS, JavaScript and CMS platforms (e.g. Sitecore, WordPress)
• Ability to communicate insights clearly to technical and non-technical audiences
• Experience with data visualisation tools (e.g. Looker Studio, Tableau)

Working arrangements

This is a hybrid role, where your work will be split between your home and at least one day per week, on average, in our London office. This may vary from time to time, so you will need to work in a flexible way to unlock your best work for our cause. 

About us

We value and respect every individual’s unique contribution, celebrate diversity, and make inclusion part of what we do every day.

Our Equality, Diversity and Inclusion (EDI) Strategy, Igniting Change, along with our internal EDI group, Kaleidoscope, and a growing number of employee network groups (our Affinity Groups), help us create an environment where all our colleagues and volunteers can succeed.

Interview process

This will be a two stage interview process, first stage are planned for w/c 13th October 2025 via MS teams. Second stage are planned for w/c 20th October at our London Office (NW1 7AW). 

About Toynbee Hall

Based in the East End of London since 1884, Toynbee Hall is a charity working alongside people facing poverty, injustice, and inequality to build a fairer East London. We provide vital advice and support, working in partnership to tackle unfairness and ensure everyone has an equal chance to thrive.

Team background

The Mental Health Crisis Breathing Space (MHCBS) team at Toynbee Hall is part of a national initiative launched in partnership with We Are Group and The Kaleidoscope Plus Group, funded by the Money and Pensions Service (MaPS). This service provides individuals undergoing mental health crisis treatment with temporary protection from debt collection activities, allowing them a “breathing space” to focus on their recovery without the immediate pressures of financial obligations. Toynbee Hall contributes to this initiative by offering regulated debt advice, conducting renewal checks, and providing comprehensive signposting support, ensuring that clients receive holistic assistance during their crisis period.

Job purpose

As a Debt Advisor (Omni-Channel: Telephone & Video), your primary role will be to provide over-indebted clients with tailored debt advice through various channels, including telephone, WhatsApp, and our network of video advice kiosks located in prisons, hospitals, job centres, town halls, and other community settings. You will help clients start their debt advice journey efficiently, ensuring they receive accurate and effective support.

Scope of role

• To provide over-indebted clients with free, face-to-face advice that is accurate, effective and tailored to individuals’ circumstances
• To maintain detailed case records
• Keep up to date with legislation, policies and procedures and undertake appropriate training

Key Responsibilities

• To provide over-indebted clients with free, face-to-face advice that is accurate, effective and tailored to individuals’ circumstances
• To maintain detailed case records
• Keep up to date with legislation, policies and procedures and undertake appropriate training
• Contribute to team

Essential Criteria:

Experience and Skills:

• Hold a valid Money Advice Service accredited qualification in debt advice to level three or higher
• Minimum 2 years f debt advice experience
• Proven record of good quality debt advice
• Provided casework support
• Experience in a client-facing service envirnment
• CMS experience (Advice Pr preferable)
• Strng IT knowledge and familiar with using Microsoft Office 365 and Microsoft Teams

Communication and Interpersonal Skills:

• Clear communication skills and a strong command of the English language, oral and written
• Ability to communicate with internal and external stakeholders
• Advocacy skills
• Ability to remain non-judgmental
• Awareness of, and ability to, understand and empathise with clients from a diverse range of backgrounds and disadvantaged groups living in the community

Personal Attributes:

• Ability to work as part of a team and be open to receiving feedback and learning from others
• Ability to give and receive feedback objectively and sensitively
• Custmer-focused attitude and a commitment to delivering exceptional service
• Tenacity to remain persistent throughout a difficult situation with excellent problem-solving skills
• Ability to think outside the box and be open to new challenges

Commitment:

• A commitment to continuous professional development, including a willingness to develop knowledge and skills in advice topics

Please download the full Job Description for more details.

Our Benefits Package

We believe in supporting our employees with a well-rounded benefits package designed to enhance work-life balance, financial security, and overall well-being.

Annual Leave

• 25 days of annual leave, plus 3 additional days for our Christmas shutdown (on top of bank holidays).
• After 2 years: +3 extra days of leave.
• After 3 years: +1 additional day.
• After 5 years: A total of 30 days annual leave, plus the 3-day Christmas shutdown.

Pension

• Standard Life Pension Scheme – Employer contribution: 4%, Employee contribution: 5%

Additional Perks & Support

• Enhanced Sick Pay for peace of mind during illness
• Enhanced Maternity & Paternity Leave to support growing families
• Employee Eyecare Vouchers to support your vision health
• Employee Assistance Programme for free, confidential advice and support
• Mental Health First Aid to ensure workplace well-being
• Tenancy Deposit Scheme to help secure your home
• Interest-Free Season Ticket Loan for cost-effective commuting
• Cycle to Work Scheme to promote a healthier, greener way to travel
• Charity Mentoring Network to support professional development and networking

We’re committed to creating a supportive and rewarding work environment, because when our team thrives, we all succeed!

We're hiring: Communications Officer

Part-time / £30,000 / Hybrid role 

Location - Home based and London

Hours - 3/4 days per week

Salary: £30,000

Our Communications Officer will play a pivotal role at a key moment for IVAR, with communications at the heart of our new strategy. With charities experiencing mounting pressures and complexity, this role is central to ensuring IVAR’s work is clear, accessible and has the greatest possible impact.

You will work closely with the Director of Communications to make our research engaging and usable – sparking conversations, inspiring action and strengthening movements like our Open and Trusting network. We’re looking for someone who brings creativity, energy and curiosity to how we share ideas, experiment with new tools and formats, and connect more people with IVAR’s mission.

This is a hands-on role in a small but mighty team. If you thrive on combining creativity with delivery, enjoy working collaboratively, and are motivated by strengthening the voluntary sector, we’d love to hear from you.

About us

At the Institute for Voluntary Action Research (IVAR), we work with charities, foundations and public agencies to strengthen UK communities through action research. We champion the role and contribution of the voluntary sector. Through our projects, we listen, learn and share what helps – and what gets in the way – so that funders and decision-makers can put charity voice at the heart of change.

About the role

As Communications Officer, you will help us put communications at the centre of our new strategy. You’ll work closely with the Director of Communications to make our research clear, accessible and compelling – sparking conversations, inspiring action and strengthening movements like our Open and Trusting network.

This is a hands-on role in a small, supportive team. You’ll manage our day-to-day communications, from keeping our website and LinkedIn up to date to writing, editing and proofing high-quality content across blogs, newsletters and reports. You’ll also help us translate complex research into engaging, usable outputs for busy audiences, ensuring everything we produce is accurate, inclusive and aligned with IVAR’s brand and tone of voice.

About you

We’re looking for a proactive communicator who enjoys trying new things, balancing creativity with delivery, and working collaboratively. You’ll bring:

• Excellent writing and editing skills, with strong attention to detail.

• Confidence with digital channels (especially social media – LinkedIn in particular).

• An interest in visual design and multimedia (Canva, Adobe or similar) – video and audio editing skills are a plus.

• A passion for the voluntary sector, and curiosity about how research can inform change.

In return, you’ll join a small but mighty team where you’ll be supported, encouraged to grow your skills, and work with external partners as well as colleagues.

What we offer

• £30,000 per annum (pro rata for part time)

• 0.6–0.8 FTE (3–4 days per week)

• Flexible working options 

• Hybrid working – Thursdays are a key working day in our London office (SE11)

• 30 days annual leave (pro rata for part time)

• Pension matched to 5%

• Personal and professional development opportunities

How to apply

To apply, please complete an online application by noon Sunday 26th October 2025.

Interviews will be held in person at our London office on Thursday 5th November 2025.

Please submit your CV, a cover letter (maximum two sides), and links to examples of communications work you have delivered. In your cover letter, tell us:

• Why you are applying

• How you meet the person specification

• Your availability to start

• What you would bring to IVAR

We value, welcome and respect all the differences that make us who we are, including age, cultural background, disability and mental health, ethnicity and race, gender, gender identity and expression, sexual orientation, and social background.

You will have experience of income collection with a housing provider and strong communication skills. We provide a supportive approach to our tenants, providing positive interactions regarding their accounts, lack of payments, and any account related queries. Our Team aims to sustain tenancies and signpost for support, however legal action will progress in cases so experience of issuing legal notices of seeking possession through to witness statements would be desirable for this role. Our customer database is Civica CX so please note experience of using this in your supporting statement.

About the job

Key responsibilities of the role are:

• Interacting with tenants regarding their accounts, payments, and related queries.

• Undertake the recovery of all rents and other charges due to the Haig Housing, in accordance with the law, best practice and the Trust’s policies and procedures, to maximise the Trust’s income.

• Provide timely and supportive advice to tenants having difficulty paying their rent with the aim of enabling such tenants to sustain their tenancy, this includes making reasonable and informed repayment agreements where arrears exist.

• Process and manage rent adjustments, debt repayments, refunds and decoration allowances.

• Manage all current and former tenants’ rent accounts in accordance with the Trust’s procedures.

• Initiate legal action in relation to rent arrears in accordance with the Trusts procedures ensuring appropriate authorisation has been received in each case.

• Liaise with Local Housing Departments, Department for Work and Pensions and external agencies supporting our tenants.

• Complete monthly arrears reports highlighting cases of concern and discuss with Housing Managers.

• Work with the Housing Managers in preparing court documents and court attendance on occasions.

• Ensure compliance with the Trust’s policies and procedures and legal obligations is adhered to.

Person Specification

E = essential and D = desirable 

Effective at serving notice in conjunction with the Trust’s procedures, and report writing for evictions and write offs. (E)

Effective numeracy and communication skills with the ability to manage sensitive conversations empathetically. (E)

Competent at placing applications on Possession Cases On Line (PCOL). (D)

Experience in sign posting tenants who may be struggling to pay rent by referring them to other support/charity organisations and discussing welfare benefits which they may be entitled to. (E)

Ability to produce rent statements, annual schedules, and accurate and timely reports for Managers and Trustees and other organisations as required. (E)

Experience in completing reference requests and dealing with managing agents and market lets. (D)

Skilled at engaging with Local Authority and Universal Credit in relation to tenants’ claims for Local Housing Allowance and managing accordingly. (D)

Qualifications/Education

GCSE Maths and English or equivalent (E)

Knowledge, Skills & Experience

A successful track record of income recovery. (E) 

Comprehensive knowledge of recovering rents and other charges, and processing payments securely. (E)

Good working knowledge of Landlord and Tenant Law with an emphasis on Possession proceedings, using of PCOL, and knowledge of Housing Benefit Regulations and welfare benefit systems. (E)

Successful at working collaboratively with internal and external parties. (E)

Ability to use ‘Microsoft Office’ to intermediate standard and income management software packages. (E)

Previous experience of working with Civica CX database with the rent module (D)

Personal Qualities

A team player and ability to work independently (E)

Flexible in approach and attitude. (E)

Commitment to Equality, Diversity and Inclusion. (E)