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Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Your mission
As part of CALM's small, multi-skilled Product Team, you will lead the development, optimisation and delivery of digital products that support our mission and improve the experience for fundraisers, service users, supporters, subscribers and other audiences. You will manage products across CALM's digital portfolio - including the website, mobile app, chatbot and CRM - and bring proven experience in both website (desktop and mobile) and mobile app product management.
Your profile
Responsibilities
Product Strategy & Delivery
- Deliver the product strategy, as defined by the Senior Product Manager.
- Own the optimisation of CALM’s products, optimising user experience, accessibility, and performance.
- Create, maintain, and prioritise product backlogs, ensuring alignment with business goals and user needs.
- Define user stories with acceptance criteria and guide development teams through delivery.
- Manage products through all stages of the lifecycle: discovery, design, development, launch, optimisation, and iteration.
User Experience & Insight
- Act as a UX lead mapping and optimising user journeys across web and mobile, ensuring they are intuitive, inclusive, and insight-led.
- Generate user insights through research, usability testing, and data analysis, and translate findings into actionable improvements.
- Champion user-centred design and accessibility best practices across all products.
- Collaborate with researchers, designers, developers, and agencies to ensure excellent UX and delivery.
- Stakeholder Engagement & Communication
- Engage with stakeholders at all levels to gather requirements/ ideas, align priorities, and report progress.
- Act as a translator between technical and non-technical stakeholders.
- Promote a data-driven, test-and-learn culture across teams.
- Ensure that all digital products are strategically aligned and deliver maximum impact for CALM audiences.
- Continuous Improvement
- Monitor and analyse product performance using data, analytics, and feedback loops.
- Drive a culture of continuous optimisation across CALM’s digital portfolio.
- Keep up-to-date with product management best practices, trends, and innovations, bringing insights and application into CALM.
Required Skills & Experience
- 2+ years in product preferably managing both web and mobile products through the full product lifecycle.
- Hands-on website management experience (CMS ownership, optimisation, UX improvements).
- Strong UX background with experience leading user journey mapping, defining user stories, and ensuring inclusive, accessible design.
- Excellent ability to work across teams and with external partners (designers, developers, agencies).
- Strong analytical skills, using data and research to inform decisions.
- Confident communicator and stakeholder manager, able to champion product thinking across CALM.
Desirable Skills & Experience
- Experience with helpline products such as telephony systems, WhatsApp, or AWS webchat.
- Familiarity with CRM systems (especially Salesforce) and product management in this context.
- Experience working in an environment where time-management, prioritisation and adaptability are key.
- Awareness of the not-for-profit or charity sector, or experience working with diverse user groups.
Why us?
Reports to: Senior Product Manager
Contract: Full-time, Permanent
Benefits: Unlimited annual leave, Healthcare cash plan, 6% pension contribution, therapeutic services (after completion of probation), hybrid working & nine day fortnight
Based: London Waterloo twice a week (Wednesdays and Thursdays) / Remote Working (Mon, Tues & Fri), 9.30am - 5.30pm.
Salary: £38,000 - £45,000 per annum. We benchmark our salaries to ensure our pay structure remains fair, transparent, and equitable for everyone in our team.
A work environment that values creativity, personal growth and collaboration.
Applications will close on Thursday 27th August and are reviewed on a rolling basis; we encourage interested candidates to apply early.
Right to work in the UK
To apply, you will need to have a valid right to work in the UK (such as a British/Irish passport, Settled Status, or Indefinite Leave to Remain).
About us
We’re Campaign Against Living Miserably (CALM), and we’re united against suicide.
We’re a suicide prevention charity, on a mission to help people end their misery, not their lives. We run stigma-smashing campaigns, offer loads of digital tools and resources, and run a life-saving helpline - all designed to help people find hope and a way forward. We are - united against suicide.
Don't meet every requirement? We’re still interested.
Research shows that people from marginalised groups – including women, LGBTQ+ people, people from global majority backgrounds, disabled people, and those from lower socioeconomic backgrounds – are less likely to apply for a role unless they meet the full criteria. At CALM, we know that skills and potential come in many forms, and that diverse perspectives and lived experience of mental health or suicide can be just as valuable as formal qualifications.
If you're passionate about our mission but your experience doesn't tick every box, we'd still love to hear from you. You could be exactly who we're looking for.
Safeguarding
We are committed to safeguarding and promoting the welfare of children, young people, and adults at risk, both offline and online. We recognise that harm can occur in physical, digital, and virtual environments, and we take our safeguarding responsibilities seriously across all areas of our work.
To help people end their misery, not their lives.

The client requests no contact from agencies or media sales.
We are looking for a Senior Product Strategy and Planning Manager to lead the way in strengthening how Fundraising plans, prioritises and delivers growth. Bringing together strategic thinking and operational delivery, you will ensure our product strategies are audience-led, insight-driven and focused on long-term, sustainable income growth.
Leading two Product Strategy Managers, the Fundraising Planning Manager and the Fundraising Planning Officer, you will build a clear, joined-up approach to product strategy and planning. You will support your team to turn ideas and opportunities into actionable plans that help deliver real impact.
Working closely with Senior Managers across Acquisition and Development, you will help embed smarter ways of working so that product strategies shape supporter journeys, strengthen loyalty and unlock sustainable income across a broad fundraising portfolio.This is an exciting opportunity to shape a newly created role, influence planning at scale and lead a team at the heart of turning fundraising strategy into action. If you enjoy making sense of complex information, helping plans take shape and supporting teams to make confident decisions, we would love to hear from you.
Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.
This role is based in London, with flexible and hybrid working options available in line with business needs.
Employee benefits include -
- 28 days’ paid holiday, plus bank holidays, increasing with service, with an optional annual leave purchase scheme of up to 5 working days
- Enhanced paid maternity, paternity and adoption leave
- Generous pension scheme with employer contributions ranging from 6% to 14%, depending on length of service
- A range of flexible working options may be available, depending on your role
- Employee Assistance Programme providing confidential counselling, financial and legal advice
- A range of courses delivered by learning specialists to support your development goals and objectives
- Opportunities to volunteer
- Travel loans, Cycle to Work, and more!
For more detailed information about the role, please see the Job Description attached to our direct advert. Our teams take a personalised approach to shortlisting, which is carried out without the use of AI and is based on the evidence provided in your application against the essential and desirable criteria in the Person Specification.
RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics.
As part of our commitment to inclusion, we offer interview schemes for candidates who declare an Armed Forces connection and/or a disability. However, candidates are only eligible for this scheme if their application clearly demonstrates that they meet all of the essential criteria listed in the Person Specification for the role.
We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role(s). Interested candidates are encouraged to apply as soon as possible.
If you require the job advert or job description in an alternative format, please contact 0808 802 8080.
About The Company
Since 1921, the Royal British Legion has been dedicated to supporting members of the Armed Forces community, and we will continue to be there for as long as we are needed, ensuring their unique contribution is never forgotten.
As the UK's largest Armed Forces charity, we are proud to have over 180,000 members, 110,000 volunteers, 1,900 employees, and a wide network of partners and charities working together to provide lifelong support, whatever the need and whenever it is required.
We are committed to supporting our people through flexible and hybrid working where possible, a strong focus on wellbeing, and opportunities to develop skills and grow careers while making a meaningful impact.
Visit ourCareers Pageto discover more about the Royal British Legion, including our departments, employee benefits, values, candidate guidance, and the strategy that underpins our work and impact.
But what makes that experience simple? What helps someone feel confident enough to take that next step and support our cause?
That’s where you come in.
About the role
As our Digital Product Manager (Fundraising), you’ll help us create better digital experiences for our supporters. You’ll make it easier for people to donate, fundraise and connect with Alzheimer’s Society.
You’ll join our Digital and Ecommerce team within our Income and Engagement directorate. Working with colleagues across Fundraising, Digital, Data and Technology, you’ll use insight, data and product expertise to understand what our supporters need and turn those insights into improvements.
Do you enjoy finding out what works, spotting opportunities and turning ideas into better experiences? This could be the role for you.
This is an exciting opportunity to shape the future of digital experience at Alzheimer’s Society. Your work will help more people engage with our cause and support people affected by dementia.
What you’ll do
You’ll help our digital fundraising products grow and improve. You’ll use user insight, data and product expertise to create experiences that work for our supporters.
You’ll ask questions, explore possibilities and help us understand how we can do things better.
You’ll:
- Manage and improve our digital fundraising products, including donation journeys, event registration platforms and third-party fundraising tools.
- Create and evolve product roadmaps, helping teams understand what we’re improving and why.
- Use analytics, user feedback and testing to improve supporter journeys and increase engagement.
- Work with colleagues, technical teams and external suppliers to deliver improvements.
- Build strong relationships across the organisation and bring teams together around shared goals.
- Champion accessible and user-friendly digital experiences.
- Support agile ways of working through collaboration, learning and continuous improvement.
- Share knowledge and help colleagues feel confident using digital products and tools.
Could you help us make every digital interaction easier, clearer and more meaningful for our supporters?
About you
We’re looking for someone who is curious, collaborative and motivated by creating digital experiences that make a difference.
Maybe you’ve followed a traditional product management career path. Or perhaps you’ve built your experience through digital delivery, ecommerce, website management or improving online experiences. Either way, we’re interested in the skills and experience you can bring.
Do you enjoy bringing people together around a shared goal? Are you someone who uses insight and evidence to understand problems and find solutions?
You’ll bring experience of:
- Managing digital products or websites, creating and evolving roadmaps and delivering continuous improvement.
- Managing fundraising products and tools such as Fundraise Up, Enthuse, GoDonate, Funraisin, JustGiving or similar digital platforms.
- Building trusted relationships with stakeholders, suppliers and teams across a complex organisation.
- Working in agile environments, using approaches such as Scrum, iterative delivery and continuous learning.
- Using analytics, including Google Analytics 4, to understand user behaviour and improve supporter journeys.
You’ll communicate clearly with different audiences. You’ll enjoy solving problems, sharing ideas and working with others to create positive change.
Do you want your digital expertise to help make a difference for people affected by dementia?
You don’t need to meet every requirement to apply. If this role excites you and you feel you have the skills and experience to make a difference, we’d love to hear from you.
Together, we can create digital experiences that help more people affected by dementia access support and join our movement for change.
Interviews are provisionally scheduled to take place on Tuesday 1st September via MS Teams.
About Alzheimer's Society - who are we and what’s our mission?
Dementia is the UK’s biggest killer. One in three people born in the UK today will develop dementia in their lifetime.
At Alzheimer’s Society, we’re the UK’s leading dementia charity and the only one to tackle all aspects of dementia by giving help and hope to people living with dementia today and in the future. We give vital support to people facing the most frightening times of their lives, while also funding ground-breaking research and campaigning to make dementia the priority it should be.
Together with our supporters, we’re working towards a world where dementia no longer devastates lives.
Our values make sure that our focus is clear for the challenges and opportunities ahead and remind us of what we all stand for.
Our commitment to Equity, Diversity, Inclusion & Belonging
We need to ensure the voices around our table better reflect and understand the communities we exist to serve. We strongly encourage individuals to apply who have a disability, impairment or health condition or individuals who identify as part of a minority ethnic background, as these groups are currently under-represented at Alzheimer's Society.
Our hiring process
We want you to bring your whole self to the process. Applications are anonymised until interview stage, and we’re happy to support any adjustments. Share your feedback via our candidate survey when applying to help us improve. We may close early if we receive high interest (with 48 hours’ notice). Some roles may require a DBS check as part of our safer recruitment commitment. Thinking about using AI during the recruitment process? we know this can be helpful in many ways but remember to include your personal and authentic self too. Your voice and experience are what really set you apart.
Giving back to you
At Alzheimer’s Society, we value our people and take a total reward approach to pay and benefits. You’ll enjoy a generous double-matched pension scheme, 27 days’ annual leave (plus bank holidays and wellbeing days), and access to a free Health Shield Cash Plan, 24/7 EAP, Thrive mental wellbeing support, and virtual GP services. Our Society Plus platform offers exclusive discounts, wellbeing resources, and recognition schemes, while our flexible working, family-friendly policies, and life assurance provide peace of mind and work/life balance. We also offer a free Will-writing service and long service awards to recognise your ongoing commitment.