Product Manager Jobs in Liverpool, Merseyside
Supporter Care Officer
Join an award-winning team and make a life-saving difference to people and animals.
Working as part of the Development team, this new role will play an integral part in driving fundraising efforts and therefore accelerating the transition from using animals to using human-specific technologies in medical research.
Job Purpose
• Provide first-class supporter care to supporters
• Steward the charity’s cohort of community fundraising ambassadors and challenge event participants
• Efficiently and effectively maintain the donor database
• Promote best practice in data processes
Deliverables
Provide first-class supporter care to supporters
• Be the first point of contact for supporter enquiries and comments across all communications channels, including social media, and provide an exceptional supporter care service
• Ensure that all supporter communications are responded to, and gifts are thanked, within agreed internal service level agreements and according to policies and procedures
• Draft and maintain a suite of approved on-brand standard supporter care responses
• Maintain an up-to-date library of standard operating procedures for supporter care processes
Efficiently and effectively maintain the donor database
• Ensure a complete, accurate, and timely record of all donor, supporter and advocate communication and gift activity in the donor and advocacy CRM databases
• Liaise with the Finance team to ensure gifts are appropriately coded and any issues related to gifts are promptly addressed
• Process cheque, card, cash and CAF donations received through offline channels
• Ensure Gift Aid is claimed and validated against Gift Aid declarations
• Proactively ensure the integrity of the CRM is maintained to a suitably high standard
• Work with colleagues to understand their requirements and perform the selection and segmentation of data for appeals, communications and reporting
• Work with colleagues to continually improve the quality, accuracy, and usability of the donor and advocacy databases
Provide assistance to the Development team
• Assist with the production of the quarterly supporter newsletter; making data selections, writing/proofing copy, and liaising with suppliers
• Steward the charity’s cohort of community fundraising ambassadors and challenge event participants, supporting them to achieve their fundraising targets
• Contribute to the development and implementation of the fundraising and marketing strategies, and the development of new products and campaigns
• Carry out any other duties as may be reasonably required
Download Job Pack for full role description
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
REF-214 227
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Technical Officer – training and education
Payscale: £30,493 – 41,737, depending on experience and qualifications (plus London weighting where applicable).
About the HSA
The Humane Slaughter Association is a unique charity which promotes the welfare of farmed animals ‘Beyond the Farm Gate’; at markets, during transport, at slaughter, and when animals must be killed in emergencies.
Our vision is of a world where all farmed animals are transported and killed humanely and our mission is to research, advance and promote the use of humane methods for the transport, slaughter and killing of farmed animals.
We do this by offering practical advice, education, ad training to all those involved in transport, slaughter, or emergency killing of livestock animals, as well as by funding scientific research to develop more humane approaches. Although we are based in the UK, the charity is international and works worldwide.
Technical Officer – training and education
The postholder for this role will play a central role in developing and maintaining our educational and training resources. This will enable us to promote humane transport and slaughter of farmed animals to a diverse audience through multiple channels, including face-to-face teaching and training, online written and audio-visual material as well as interactive e-learning.
In collaboration with colleagues, the postholder will be responsible for the development of learning and training materials including information on our website, e-learning material, video training, lecture material etc.
A key component of this role will be to take complex scientific and technical information and tailor it to a diverse range of audiences around the world.
Another important route by which HSA promotes humane transport and slaughter is through conferences, symposia, and webinars. The postholder will be closely involved in the organisation and deliver of these events.
Key Skills, Qualifications and Attributes
Essential
· A degree in agriculture, life science, veterinary medicine (or a related field) or equivalent professional experience.
· An understanding of the basic principles of animal welfare at slaughter.
· Comfortable with working with and producing material which describes the slaughter process in detail.
· A demonstrable ability to summarise complex information for a range of audiences with different levels of technical expertise.
· Excellent written and oral communication skills.
· Strong IT skills ideally including experience with MS office and SharePoint, as well as software for creation of visual content (ideally including PowerPoint, Adobe Creative Suite and/or Canva).
· Experience of preparing and delivering oral and written presentations/reports to a varied audience
· Ability to work to targets, with excellent organisational skills.
· Team player, but comfortable working alone when necessary.
Desirable
· Expertise in animal welfare at slaughter and/or during transport (this expertise could have been gained though working with the livestock industry or as an educator, veterinarian, animal welfare researcher, regulator, or policymaker).
· A postgraduate qualification, ideally in animal welfare or a related area.
· A qualification in teaching and learning at the higher or further education level (e.g. FHEA).
· Understanding of the laws and regulations relating to the welfare of animals (in the UK and/or elsewhere) undergoing transport and slaughter.
· Expertise in the welfare of farmed or wild-caught aquatic animals.
· Website editing and design expertise.
· Skills in video content creation and editing.
· Experience of using social media including Twitter/X, LinkedIn and/or YouTube to deliver animal welfare or technical information.
· Experience of using learning management systems or online course delivery platforms to deliver educational material.
· Experience of event planning and organisation (e.g. scientific conferences)
· Experience of online events delivered through platforms such as Zoom or GoToWebinar.
Personal Attributes
The candidate must be comfortable with the charity’s approach to animal welfare which includes co-operation with the livestock and slaughter industries. Whilst the HSA wishes to ensure the highest standards of welfare for animals farmed for food or other products, it does not oppose the slaughter of animals per se. Candidates must be comfortable working within the livestock industry and other key stakeholders whilst striving to ensure the humane treatment of animals undergoing transport or slaughter.
Job Benefits
Payscale: £30,493 – 41,737 (depending on experience and qualifications) plus London weighting, where applicable.
Contract Type: Permanent/full-time, subject to a satisfactory probationary period. Part-time and flexible working arrangements may be possible.
Location: Office-based or remote (within the UK) according to the wishes of the applicant. The HSA offices are currently based in Hertfordshire, UK. The postholder will need to travel to meetings around the UK and occasionally overseas.
Contributory pension scheme (inc. employer’s pension contribution of 8% of gross salary).
25 days paid holiday per year (allowance increases with length of service), plus statutory holidays.
Excellent training opportunities.
Eligibility
Because the charity is based in the UK, you must be legally entitled to work and reside in the UK. The successful candidate will be expected to reside in the UK whilst employed by the charity.
Candidates should ideally hold a UK driving licence or other licence which allows them to drive in the UK.
Please note, that if you wish to work from home, we require a reliable internet connection with a minimum 10Mb/s broadband.
To Apply
Please also specify your current remuneration details and notice period and include the names of two referees (including your current or most recent employer) who may be contacted if you are offered the position. We will not contact referees without your permission.
Closing Date for applications is Midnight (GMT) Friday 7 June 2024
We would be grateful if you would also complete a diversity monitoring form – this will be sent to you once we receive your application and can be returned anonymously. The answers provided on this form play no role in the shortlisting of candidates.
Selection Process
Initial online screening interviews will be held in the week commencing: 17 June 2024
We plan to hold initial online screening interviews will be held in the week commencing: 17 June 2024, with shortlisted candidates invited to an in-person interview at our offices in Hertfordshire in the week commencing 24June 2024.
Please let us know if you require any special arrangements should you be invited to interview.
Employment Checks
All offers of employment are made subject to the following criteria:
Proof of eligibility to work in the UK, Proof of Residency, two references including one from your current (or most recent) employer.
The HSA requests no contact from employment agencies or media sales.
Humane Slaughter Association (HSA)
The Old School, Brewhouse Hill, Wheathampstead, Hertfordshire, AL4 8AN, United Kingdom
Phone: +44 (0) 1582 831919
Registered Charity in England No 1159690: Charitable Incorporated Organisation
lease submit a letter (maximum 2 sides of A4) describing how you meet the person specification and explaining your motivation for wanting to work with us, alongside a comprehensive CV. Please include examples of your work which may be relevant to the role.
Please also specify your current remuneration details and notice period and include the names of two referees (including your current or most recent employer) who may be contacted if you are offered the position. We will not contact referees without your permission.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
The Humane Slaughter Association is a unique charity which promotes the welfare of farmed animals ‘Beyond the Farm Gate’; at markets, during transport, at slaughter, and when animals must be killed in emergencies.
Our vision is of a world where all farmed animals are transported and killed humanely and our mission is to research, advance and promote the use of humane methods for the transport, slaughter and killing of farmed animals.
We do this by offering practical advice, education, ad training to all those involved in transport, slaughter, or emergency killing of livestock animals, as well as by funding scientific research to develop more humane approaches. Although we are based in the UK, the charity is international and works worldwide.
Technical Officer – welfare assessment
The postholder for this role will become a key part of the HSA welfare assessment and training team. The team regularly undertakes welfare assessments of abattoirs, livestock markets and transport facilities to provide advice and training to ensure high standards of animal welfare. We also provide in-person training in humane slaughter and transport to those working in the industry, as well as regulators, other NGOs, staff from farm assurance schemes and others involved in the industry. Participating in agricultural shows and industry events, sharing our knowledge and advocating for humane slaughter and transport with key stakeholders are also central to our activities. HSA conferences are also an important way in which we disseminate the latest animal welfare information.
The postholder will work with the small expert team at the HSA, using their expertise to deliver welfare assessments and training, provide expert advice and organise our external activities.
Key Skills, Qualifications and Attributes
Essential
· A degree in agriculture, life science, veterinary medicine (or a related field) or equivalent professional experience.
· An understanding of the basic principles of animal welfare at slaughter.
· Comfortable working with and producing material which describes the slaughter process in detail.
· Comfortable working in abattoirs and livestock facilities.
· A diplomatic approach to dealing with controversial issues in animal welfare.
· Willingness to obtain a slaughter licence.
· A demonstrable ability to summarise complex information for a range of audiences with different levels of technical expertise.
· Excellent written and oral communication skills.
· Strong IT skills ideally including experience with MS Office and SharePoint.
· Ability to work to targets, with excellent organisational skills.
· Team player, but comfortable working alone when necessary.
· Willingness to travel extensively around the UK and further afield to undertake assessments or provide training.
Desirable
· Expertise in animal welfare at slaughter and/or during transport (this expertise could have been gained though working with the livestock industry or as an educator, veterinarian, animal welfare researcher, regulator, or policymaker).
· A postgraduate qualification, ideally in animal welfare or a related area.
· Experience of animal welfare assessment or audit.
· Understanding of the laws and regulations relating to the welfare of animals (in the UK and/or elsewhere) undergoing transport and slaughter.
· Expertise in the welfare of farmed or wild-caught aquatic animals.
· Experience of using social media including Twitter/X, LinkedIn and/or YouTube to deliver animal welfare or technical information.
· Experience of event organisation.
Personal Attributes
The candidate must be comfortable with the charity’s approach to animal welfare which includes co-operation with the livestock and slaughter industries. Whilst the HSA wishes to ensure the highest standards of welfare for animals farmed for food or other products, it does not oppose the slaughter of animals per se. Candidates must be comfortable working within the livestock industry and other key stakeholders whilst striving to ensure the humane treatment of animals undergoing transport or slaughter.
Job Benefits
Payscale: £30,493 – 41,737 (depending on experience and qualifications) Plus London weighting, where applicable.
Contract Type: Permanent/full-time, subject to a satisfactory probationary period. Part-time and flexible working arrangements may be possible.
Location: Office-based or remote (within the UK) according to the wishes of the applicant. The HSA offices are currently based in Hertfordshire, UK. The postholder will need to travel to meetings around the UK and occasionally overseas.
Contributory pension scheme (inc. Employer’s pension contribution of 8% of gross salary).
25 days paid holiday per year (allowance increases with length of service), plus statutory holidays.
Excellent training opportunities.
Eligibility
Because the charity is based in the UK, you must be legally entitled to work and reside in the UK. The successful candidate will be expected to reside in the UK whilst employed by the charity.
Candidates should hold a UK driving licence or other licence which allows them to drive in the UK.
Please note, that if you wish to work from home, we require a reliable internet connection with a minimum 10Mb/s broadband.
To Apply
Please submit a letter (maximum 2 sides of A4) describing how you meet the person specification and explaining your motivation for wanting to work with us, alongside a comprehensive CV.
Please also specify your current remuneration details and notice period and include the names of two referees (including your current or most recent employer) who may be contacted if you are offered the position. We will not contact referees without your permission.
Closing Date for applications is Midnight (GMT) Friday 7 June 2024
We would be grateful if you would also complete a diversity monitoring form – this will be sent to you once we receive your application and can be returned anonymously. The answers provided on this form play no role in the shortlisting of candidates.
Selection Process
We plan to hold initial online screening interviews will be held in the week commencing: 17 June 2024, with shortlisted candidates invited to an in-person interview at our offices in Hertfordshire in the week commencing 24June 2024.
Please let us know if you require any special arrangements should you be invited to interview.
Employment Checks
All offers of employment are made subject to the following criteria:
Proof of eligibility to work in the UK, Proof of Residency, names and contact details of two referees including your current (or most recent) employer.
For any further information or for an informal discussion about the position please contact us.
The HSA requests no contact from employment agencies or media sales.
Humane Slaughter Association (HSA)
The Old School, Brewhouse Hill, Wheathampstead, Hertfordshire, AL4 8AN, United Kingdom
Registered Charity in England No 1159690: Charitable Incorporated Organisation
Please submit a letter (maximum 2 sides of A4) describing how you meet the person specification and explaining your motivation for wanting to work with us, alongside a comprehensive CV.
The client requests no contact from agencies or media sales.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
About the role
Alzheimer’s Society’s Safeguarding and Quality team are looking for a Senior Quality Safeguarding Officer who will provide expert safeguarding advice, audit and quality assurance support in relation to safeguarding across Alzheimer’s Society, enabling our people to provide excellent, safe services to people affected by dementia. Working in a team of Quality Safeguarding Officers, the senior officer will take a leading role in holding and managing more complex caseload, providing support and expert advice to the team and deputising for the manager as required.
Senior Quality Safeguarding Officers will be safeguarding specialists with a strong knowledge base and competency in managing complex environments related to safeguarding in practice. They will be skilled in the development, delivery and implementation of quality assurance functions to ensure that safeguarding is of the highest quality. They will support teams delivering activities which support the Society’s understanding of the quality of the services it delivers to people affected by dementia to support in the delivery of excellence.
About you
This is an excellent opportunity to gain significant safeguarding experience, enhance safeguarding knowledge and learn new skills that can be used for career progression.
You will have:
- Experience of working within a safeguarding framework, an understanding of safeguarding and associated legislation including the Care Act 2014, Mental Capacity Act 2005 and Safeguarding Vulnerable Groups Act 2006, and an ability to relate them to practice.
- Experience of designing and delivering high quality, tailored safeguarding learning products and programmes, preferably within a health, social care, or charity setting.
- Strong networking and influencing skills, interpersonal presentation, promotion and communication skills.
- Confidence working on your own initiative as well as part of a geographically dispersed team.
- Encourages positivity and takes a solution-focussed, proactive and strength-based approach.
Closing date: 11th June 2024.
Interview date: To be confirmed – Virtual interview via Zoom/Microsoft Teams.
About Alzheimer's Society
At Alzheimer's Society, we believe passionately that life doesn't end when dementia begins. We are here for anyone affected by dementia, and we do everything we can to keep people with dementia connected to their lives and the people who matter most.
Everything we do is shaped by people affected by dementia. Their knowledge and experience are critical to bringing about real-world solutions. From choosing the most promising research through to telling their stories to raise awareness; they are the heart of this organisation.
Our Values
We are Determined to make a difference when and where it matters most, by being passionate, focussed and making a lasting impact for people affected by dementia.
Every one of us is a Trusted expert, listening, learning and using evidence and experience. We are Better together by being open, combining our strengths, helping us to achieve more together. We are Compassionate, we are kind and honest, and we don’t shy away from challenges.
Through our values we will make the greatest difference for people affected by dementia.
Equal Opportunities
We want everyone we work with, as a colleague, volunteer, supporter, or someone we support, to feel included and that they belong at Alzheimer's Society.
We are committed to building a diverse organisation that represents the communities we serve and ensuring inclusion in everything we do. During your recruitment process we want to make sure that you bring your whole self and be at your best.
We are searching for a new strategic leader at Bloody Good Period. The Head of Communications and Campaigns will play a pivotal and strategic role in delivering creative and effective campaigns and comms that align with our wider influencing work, maximising opportunities to influence change as we approach a General Election, and beyond.
Bloody Good Period’s brand and communications have had huge traction and influence in the last few years. Our mission of menstrual equity resonates strongly with a range of stakeholders including individual supporters, corporates, parliamentarians and celebrities, and we have developed a strong brand which is frequently sought after for high-profile partnerships.
We are also dialling up the activist movement quality of our work, building on strong foundations in terms of our brand, reputation and relationships. We think menstrual equity is a bedrock of renewing and improving the way the UK works, and the way we campaign for that and communicate our thoughts and demands will always be fundamental to our success in achieving our mission.
The Head of Communications and Campaigns will be working across the organisation, and crucially alongside our Experts by Experience forum, strengthening our communication strategy whilst developing and implementing an ambitious campaign strategy to engage and mobilise both existing and new supporters.
We are an inclusive, feminist organisation, which champions remote and flexible working, and puts self-care at the heart of what we do. We offer a specific leadership and development programme for BPOC members of the team to develop their careers within the social justice space, and a wellbeing fund to support every team member. We work hard and deliver, but we do not overwork. We enjoy our work and take pride in it.
We strongly encourage applications from Black and People of Colour, and from those who have lived experience of the issues on which we work, namely period poverty, and/or experience of refugee or asylum-seeker status.
While the successful candidate will be selected purely on merit, in the event of a tie between two candidates with equal suitability, we may select a candidate with lived experience of the issues we are seeking to address through our work.
We recognise that many potential candidates who bring the voice and lived experience that we need, may have had less opportunity to develop a track record in these roles. Bloody Good Period prioritises the development needs of everyone who works with us, including in this role.
The client requests no contact from agencies or media sales.