Programme administrator jobs in barnet, norfolk
PCS is looking for an experienced and motivational people manager to lead our Member Response Team in maintaining high standards of service to our members.
With experience of managing CRM systems in a service-focused environment, the Member Response Team Manager will value effective processes and clear communication, supporting operational managers in understanding and delivering new and ongoing initiatives.
Project management is key, as the Member Response Team Manager will coordinate multiple workstreams and ensure timely, efficient implementation.
Salary and Location
- Band 4, London Spine points 27-23
- Starting salary: £51,759 p.a. rising to £58,877 p.a. in annual increments
- PCS Clapham
Successful candidates for the Member Response Team Manager will be able to demonstrate:
- Management of CRM systems, functions and applications
- Effective people management and development skills
- Ability to manage projects with successful time and budget management
The main duties of the Member Response Team Manager role include:
- Managing a team across three hybrid sites, to deliver excellent service to our members
- Managing the administration of the democratic processes
- Developing and delivering an agile, project-based approach to implement digital technologies and systems that enhance member service
- Preparing reports and analysis on service quality metrics
An ability to lead on the continued use of digital tools to support team collaboration and improve administrative processes, including telephony, omni-channel systems, case management, and knowledge platforms is an essential requirement for a successful Member Response Team Manager.
The role of Member Response Team Manager offers hybrid working with flexibility to work from home outside of peak periods. Due to key operational and democratic activities, the Member Response Team Manager will be required to attend the office daily from February to April each year and additional periods throughout the year. Outside of this period, hybrid flexibility will apply in line with team needs and organisational policy.
Closing date: at 12 midday on Wednesday 27 August 2025.
Interviews will be held in person: Thursday 18 September 2025
About PCS
PCS is the Public and Commercial Services Union, representing many thousands of members working in the civil service and related areas.
Employer Benefits
You will have access to a generous package of staff benefits including
- flexible working (including hybrid working)
- childcare and family support
- generous maternity/paternity leave
- 32 days leave and Christmas closure
- pension scheme
- employee assistance programme
Learning and Development
The union offers a wide range of learning and development opportunities. We will work with you to support your continued professional development.
PCS Recruiting Process
We use CVMinder to manage all recruitment activities. It helps us to maintain our commitment to equality and diversity by ensuring that we are fair and compliant with our recruiting practices.
Applications must be received by the closing date and time specified.
Candidates invited for interview are required to make themselves available on the date/s specified. Interview dates cannot be changed to accommodate candidates who are unavailable to attend on the specified date.
- CVs will not be accepted. Please see the job description/person specification and follow the application process.
- PCS is working towards equal opportunities and is positive about disabled people.
- All posts can be considered on a full-time, part-time or job share basis.
Please view our guidance for applicants.
JOB DESCRIPTION: MEMBER RESPONSE TEAM MANAGER
Ref: 0925
Grade: Band 4, London
Salary
London Spine points 27-23
London Starting salary £51,759 p.a. rising to £58,877 p.a.
Location: PCS Clapham
Purpose of the job:
To manage the day to operation of the Member Response Team focusing on maintaining a strong relationship with members by addressing their needs and ensuring a positive experience.
Responsible to: Head of Member Response Team
Responsible for: Member Response Team Leaders
Contacts
External:
PCS Members, elected officials and potential members. Employers, TUC, Members of other trade unions and related bodies.
Internal:
PCS staff and managers across Regional and National Hubs and HQ Departments.
Main duties and responsibilities
1. Key areas
- Manage the merged team responsible for membership, data, subscriptions, and call handling, ensuring efficient daily staffing across three hybrid sites.
- Establish and maintain standards for call handling, member service and the online knowledge centre and admin case referrals with other support centre manager
- Develop and implement digital projects to enhance member services, regularly providing updates on progress and outcomes.
- Oversee member service processes, providing periodic reports on service quality metrics and improvement initiatives
- Assist in execute member retention and engagement strategies, presenting results and recommendations
- Regularly assess service prices and providers, propose cost-saving changes, and leverage new technologies and methods to reduce expenses while adhering to budget and policy constraints
- Oversee end-to-end project management, including planning, execution, and delivery, ensuring projects are completed on time, within scope, and on budget.
2. People Management
- Manage work allocation and workflow, future planning and support for team and line manager
- Motivate and manage individuals and the team as a whole to provide a high standard of service
- Check work standards and maintain consistent quality of delegated tasks
- Seek to continuously improve the effectiveness and efficiency of the team
- Through induction, the appraisal system and one-to-ones, identify staff training and development needs, train or organise formal/informal training
- Proactively promote diversity issues in line with the wider PCS approach
- Apply the staff conduct policies as and when required e.g. discipline, grievance, capability, dignity at work and IT security policies
- Provide advice and deal with complex issues related to staff management including disciplinary or grievance
- Ensure that the health, safety and welfare of staff is maintained and improved, in accordance with PCS and statutory policies
- Deputise for Line Manager when required
3. Systems and Budget Management
- Manage the development and effective use of office systems, ensuring staff are properly trained, consistently apply best practices, and follow standardised procedures across the organisation.
- Recommend and guide the design, implementation, and operation of new systems, ensuring alignment with broader PCS policies such as health and safety and data security.
- Establish statistical systems to generate and analyse reports, including membership, equality statistics, budget, job tracking, and case management.
- Build knowledge of the PCS membership database, its functions, and related applications, collaborating with the PCS Operations manager to address issues and implement improvements as needed.
- Participate and input information into PCS planning and budgeting processes
- Administration of democratic processes
- Manage delegated budgets in accordance with the Unions overall financial policies and procedures, regularly reviewing service prices and providers ensuring services are delivered within the agreed budgets making proposals for savings, and using changing technologies and methods to reduce costs, wherever possible
4. Team Working
- Proactively promote team working
- Initiate, organise, lead and participate in team meetings as appropriate
- Maintain high levels of confidentiality of sensitive issues at all times
- Provide assistance as required to team members
5. Communication
- Formulate and deploy long-term strategic plans for acquiring and enabling efficient and cost-effective information processing and communication technologies
- Draft complex communications including briefs and reports
6. Equality
- Committed to equality, with an understanding of the Equality Act 2010
7. General
- At all times, implement and promote the PCSs Equal Opportunities Policy
- Take due and reasonable care of self and others in respect of Health & Safety at Work
- Participate in appraisal, training and development systems
- Act in a manner that enhances the work of the PCS and its overall public image
- Staff at this grade may be assigned or transferred to posts within grade. A training & development programme will be provided to assist with this, where required
- Such other duties that may reasonably be required and that are within the level of the responsibility of this post
- Willingness to work outside normal office hours and locations on occasion
Person Specification: MEMBER RESPONSE TEAM MANAGER
Ref: 0925
Date: August 2025
Location: London
ESSENTIAL FACTORS
EXPERIENCE & QUALIFICATIONS
- Minimum 3 years experience in people management including induction, work allocation, training, appraisal and conduct in a multi-site environment
- Managing and developing call handling and customer service systems and procedures
- Budget management
TRAINING (including continuous professional development)
- Evidence of ongoing training and continuing professional development
- Commitment to participation in appraisal and development review process
- Commitment to undertake job-related training
- Commitment to staff development
KNOWLEDGE
- CRM systems (such as Salesforce), functions and application
- Understanding of Data Protection legislation
- Knowledge and understanding of trade unions, membership and retention Impact and use of Digital and IT
SKILLS
- Ability to build and co-ordinate teams and networks
- Ability to communicate effectively using written and oral channels, including reports and presentations, with a variety of audiences
- Skilled in prioritising, time management, and project delivery
- Effective decision-making and problem-solving abilities
- Proficient in ICT and data analysis to support informed decisions
OTHER
- Commitment to the application of Equal Opportunities policies and practises within the workplace
- Understanding of own role in maintaining legal compliances within PCS (e.g. data protection; health and safety)
- Flexible approach to work and willing to work outside of normal office hours and location on occasions
- Willingness to undertake travel associated with managing staff across three locations
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you a early career fundraiser who also loves comms?
Are you wanting to make a difference in the lives of learning disabled and autistic young people?
Caxton Youth Organisation is a specialist youth club, creating community, breaking barriers and empowering learning disabled and autistic young people.
This is a key role supporting both our fundraising and communications activities. You will work closely with the Fundraising and Communications Manager to deliver compelling fundraising applications, steward donors, grow our community fundraising, and manage Caxton’s public-facing communications across digital and print. It’s a hands-on, varied role ideal for someone who’s an excellent communicator, highly organised, and motivated to make a difference.
Key Responsibilities
Fundraising
- Research, plan and draft compelling grant and funding applications.
- Maintain and update our CRM system (Beacon), ensuring records are accurate and communications are timely.
- Plan and deliver key supporter events.
- Lead on the development, delivery and stewardship of community fundraising activities, including challenge events.
- Prepare timely and engaging reports and updates for funders.
- Provide stewardship to individual supporters and donors
- Support on implementing our Monitoring and Evaluation Framework to capture meaningful programme insights to support funding applications and reporting.
- Collaborate with colleagues to gather and analyse qualitative data, including quotes, feedback and stories to demonstrate impact.
Communications
- Manage Caxton’s social media channels (Instagram, Facebook, LinkedIn, TikTok, Bluesky), creating engaging, youth-appropriate content that reflects our values and voice.
- Monitor, evaluate and report on social media performance to identify trends and opportunities for growth.
- Write and collect case studies and stories that showcase the experiences and successes of young people.
- Develop and maintain marketing materials, promotional assets, and internal communications tools.
- Maintaining the Caxton website, including writing blog posts and updating content as needed.
- Lead on the implementation of Caxton’s communications calendar to ensure consistent and strategic messaging.
- Strengthen our presence in the community and online through targeted communications initiatives
Person Specification
Essential:
- 2+ years’ experience in fundraising, particularly writing funding applications and/or managing donor relationships.
- Strong written and verbal communication skills with the ability to tailor messages for different audiences.
- Experience managing social media channels for an organisation.
- Confident using design tools (e.g. Canva) and email marketing platforms.
- Highly organised with excellent attention to detail.
- Comfortable working independently and managing multiple priorities.
- Committed to the values of inclusion, equity and youth empowerment.
Desirable:
- Experience using Beacon or another CRM
- Knowledge of the youth or disability sector.
- Basic photography, video or design skills.
If you don't meet all of the criteria but feel as though you would be a great fit for the role, we would encourage you to still consider applying.
Caxton Youth Organisation is an Equal Opportunity Employer. We will consider all reasonable adjustments under the terms of the Equality Act (2010) to enable an applicant with a disability (as defined under the Act) to meet the requirements of the post. We encourage applicants from underrepresented groups.
Please submit a cover letter detailing how your previous experience meets the job description.
A specialist youth club for learning disabled and autistic young people in Westminster
The client requests no contact from agencies or media sales.
We're looking for 2 kind, compassionate and resilient Waking Night Support Workers to join our Mental Health service in Ealing.
£28,808.00 per annum, working 40 hours per week.
Want to feel like you have an exciting future? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
Our benefits include:
* Annual leave increasing up to 30 days with length of service
* Free DBS (take this out if BSW advert)
* Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
* Fully paid induction programme and further training
* ILM courses and Apprenticeship Programmes
* Cycle to work scheme
* Employee Assistance Programme for 24-7 confidential support
* Online wellbeing resources
* A generous pension - we will contribute up to 4% and life assurance cover up to £10,000 (T&Cs apply)
* Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.
Support workers will manage a number of young people to help them to identify, plan and achieve their goals, develop relationships meaningful to them and achieve greater independence by providing a flexible and individually tailored support package.
This is a Waking Night role working to support young people throughout the night at the service.
This role consists of four weekly shifts from 22:00 to 08:00, with double cover for each shift.
What you'll do:
- Building supportive, trusting relationships with young people and creating a positive atmosphere
- Working proactively with other members of the team to handle the service caseload and administrative responsibilities
- Conducting key work sessions as required, that are innovative and engaging in order to achieve Support Plan goals
- Co-producing ongoing assessment and management of risks in collaboration with young people with an attitude of 'positive risk taking'
- Providing support with daily living activities, including practical assistance to support young people s to independent living e.g. budgeting, cooking, establishing a night time routine
- Supporting young people to maintain a healthy environment and where appropriate assisting them to clean their accommodation and maintain good personal hygiene
- Assisting in the recording and reporting of customer incidents
- Managing referrals, completing assessments and obtaining and maintaining all relevant paperwork
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead
About you:
- Ability to advocate for young people in different professional and community spaces
- Values working collaboratively with young people to ensure the service best meets their needs.
- An understanding of peoples' contexts and how this might be impacting them their lives and mental health
- Cultural awareness and respect for the many different ways a person might make sense of their experiences and distress.
- We welcome applications from people with lived experience of some of the challenges that this service aims to support with for example, mental health difficulties.
- Plans and encourages involvement in local activities.
Essential:
- Up to NVQ Level 2/3 or equivalent or experience supporting young people or people experiencing mental health challenges.
Desirable:
- Experience working in complex mental health environments
About us:
Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
We have a strong social purpose and we live and work by our values:
* We focus on Excellence and innovation.
* We are Caring and Compassionate.
* We are Inclusive and Trusted.
* We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.
Please see our website for the full job description
We're looking for a kind, compassionate and resilient Enhance Support Worker to join our Shirland West service in Westminster.
£29,057.60 per annum, working 40 hours per week.
Want to feel like you're making a difference? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
Our benefits include:
* Annual leave increasing up to 30 days with length of service
* Free DBS (take this out if BSW advert)
* Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
* Fully paid induction programme and further training
* ILM courses and Apprenticeship Programmes
* Cycle to work scheme
* Employee Assistance Programme for 24-7 confidential support
* Online wellbeing resources
* A generous pension - we will contribute up to 4% and life assurance cover up to £10,000 (T&Cs apply)
* Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.
To enable vulnerable people living in a variety of different tenures to manage their tenancies/ licences and move towards greater independence within the community, by providing flexible and individually tailored support.
What you'll do:
* Undertake initial and continuous assessment of needs and potential risks and agree levels of support actions and capture outcomes in Support and Risk Management files.
* Create support/action plans for providing appropriate services based on the assessment and reflecting the services and resources available.
* Support customers to undertake all domestic tasks wherever possible, including practical assistance where they have not yet developed the skills, to ensure customers enjoy a high quality of accommodation
* Develop and maintain links with all key agencies and service providers in the local community especially the local mental health system to ensure that customers receive the best treatment available
* Lead on an area of specialism (e.g. , health and wellbeing) , build partnerships and develop internal and external opportunities for service-users in this area
* Empower customers to ensure they receive the service and benefits they are entitled to
* Undertake all administrative work and keep accurate and comprehensive tenant/customer records to professional standards
* Encourage and enable tenants to pay their rent and to ensure that rent accounts are managed effectively in conjunction with the Housing Management team
* Ensure that referrals are chased proactively so that properties which can be used to house those in need are filled as efficiently as possible
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead
About you:
* Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
* Approachable and open behaviour
* Prefers working as part of a group or team
* Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
* Has a practical and logical mind and is naturally well organised
* Flexible
* Open to feedback and self-development as well as thrives on change and enjoys dynamic diverse environments.
* Is confident with high levels of self-esteem
* Is respectful, articulate and sensitive in style of communication
* Is essentially customer-focused
* Is motivated towards excellence and improvement of personal performance with a can do attitude
* Ability to cope positively with challenging and diverse behaviours
What you'll bring:
About us:
Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.
Please see our website for the full job description.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
FTWW is looking for a full-time Volunteer and Community Coordinator! The successful candidate will strengthen community activity by engaging with external stakeholders and members of the public, increasing our reach and volunteer numbers. They will ensure that volunteers are supported and equipped to participate in a wide range of activities, both in-person and online.
The role is full-time home-based within Wales, with occasional travel to events and meetings, so a driving licence and access to a car would be an advantage.
We are a small but mighty charity where no two days are the same. You may be involved in facilitating an online coproduction event one day and speaking at the Senedd the next so excellent communication skills are a must. We currently have over 90 registered volunteers and a key part of the role will be to develop our volunteer programme. As a small team, you will also support our part-time Engagement Coordinator, so there will be plenty of opportunity to demonstrate your creative skills too.
The ability to speak Welsh, or a willingness to learn, is desirable. We may also consider part time hours, or a job share for the right candidates. Please note in your application if this applies to you.
Successful applicants will need to complete an enhanced DBS check and provide references before any offer of employment is made.
For more information, including accessible formats, please see the attached document.
Mae Triniaeth Deg i Fenywod Cymru (FTWW) yn chwilio am Gydlynydd Gwirfoddolwyr a Chymuned yn llawn-amser! Bydd yr ymgeisydd llwyddiannus yn cryfhau gweithgarwch cymunedol drwy ymgysylltu â rhanddeiliaid allanol ac aelodau o'r cyhoedd, gan gynyddu ein cyrhaeddiad a nifer y gwirfoddolwyr. Byddant yn sicrhau bod gwirfoddolwyr yn cael eu cefnogi a'u paratoi i gymryd rhan mewn amrywiaeth eang o weithgareddau, wyneb yn wyneb ac ar-lein.
Mae'r swydd lawn-amser hon wedi'i lleoli gartref ar gyfer pobl sy’n byw yng Nghymru, a bydd angen teithio i ddigwyddiadau a chyfarfodydd o bryd i'w gilydd, felly byddai trwydded yrru a char yn fantais.
Rydym yn elusen fach ond grymus lle nad oes dau ddiwrnod yr un fath. Efallai y byddwch yn ymwneud â gwaith hwyluso digwyddiad cyd-gynhyrchu ar-lein un diwrnod, ac yn siarad yn y Senedd y diwrnod nesaf, felly mae sgiliau cyfathrebu rhagorol yn hanfodol. Ar hyn o bryd mae gennym dros 90 o wirfoddolwyr cofrestredig a rhan allweddol o'r rôl fydd datblygu ein rhaglen wirfoddoli. Fel tîm bach, byddwch hefyd yn cefnogi ein Cydlynydd Ymgysylltu sy’n gweithio’n rhan-amser, felly bydd digon o gyfle i ddangos eich sgiliau creadigol hefyd.
Mae’r gallu i siarad Cymraeg, neu’r parodrwydd i ddysgu, yn ddymunol. Mae hi’n bosibl y byddwn hefyd yn ystyried oriau rhan-amser, neu rannu swydd ar gyfer yr ymgeiswyr addas. Nodwch yn eich cais os yw hyn yn berthnasol i chi.
Bydd angen i ymgeiswyr llwyddiannus gwblhau gwiriad manwl gan y Gwasanaeth Datgelu a Gwahardd a darparu geirdaon cyn i unrhyw gynnig cyflogaeth gael ei wneud.
Am ragor o wybodaeth, gan gynnwys fformatau hygyrch, gweler y ddogfen sydd ynghlwm.
The client requests no contact from agencies or media sales.
We're looking for a kind, compassionate and resilient Support Worker to join our RBKC Complex Needs Service in Kensington and Chelsea
£29,684.00 per annum, working 40 hours per week.
Want to feel like you're making a difference? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
Our benefits include:
* Annual leave increasing up to 30 days with length of service
* Free DBS
* Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
* Fully paid induction programme and further training
* ILM courses and Apprenticeship Programmes
* Cycle to work scheme
* Employee Assistance Programme for 24-7 confidential support
* Online wellbeing resources
* A generous pension - we will contribute up to 4% and life assurance cover up to £10,000 (T&Cs apply)
* Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.
Providing a flexible and individually tailored support package to enable vulnerable people to manage their licences and move towards greater independence within the
community.
What you'll do:
· Undertake key-working responsibilities for a caseload assigned by the Team Leader / Manager
· Undertake initial and continuous assessment of needs and potential risks and agree levels of support and actions
· Create support/action plans for providing appropriate services based on the assessment and reflecting the services and resources available
· Support customers to undertake all domestic tasks wherever possible, including practical assistance where they have not yet developed the skills, to ensure customers enjoy a high quality of accommodation
· Support customers to move on from the service through their identified move on pathway liaising with Tower Hamlet's HOST and Clearing House.
· Develop and maintain links with all key agencies and service providers in the local community
· Empower customers to ensure they receive the service and benefits they are entitled to
· Undertake all administrative work and keep accurate and comprehensive tenant/customer records to professional standards
· Encourage and enable tenants to pay their rent and to ensure that rent accounts are managed effectively in conjunction with the Housing Management team
· Ensure that referrals are chased proactively so that properties which can be used to house those in need are filled as efficiently as possible
· Engage in learning and development activity to increase knowledge and skills
· Ability to defuse challenging behaviour with awareness of personal safety.
· Adhere to Look Ahead's Policies and Procedures
· Undertake any other duties consistent with the grade and nature of the post as may be reasonably assigned
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead
About you:
§ Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
§ Approachable and open behaviour
§ Prefers working as part of a group or team
§ Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
§ Has a practical and logical mind and is naturally well organised
§ Thrives on change and enjoys dynamic diverse environments
§ Is confident with high levels of self-esteem
§ Is respectful, articulate and sensitive in style of communication
§ Is essentially customer-focused
§ Is motivated towards excellence and improvement of personal performance with a can do attitude
§ Ability to cope positively with challenging and diverse behaviours
About us:
Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.
We're looking for a kind, compassionate and resilient Waking Night Support Worker to join our Hope Place Service in Slough. No personal care or experience is required, just the right values.
£6,552.00 per annum, working 10 hours per week.
Want to feel in control of your career? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
Our benefits include:
* Annual leave increasing up to 30 days with length of service
* Free DBS
* Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
* Fully paid induction programme and further training
* ILM courses and Apprenticeship Programmes
* Cycle to work scheme
* Employee Assistance Programme for 24-7 confidential support
* Online wellbeing resources
* A generous pension - we will contribute up to 4% and life assurance cover up to £10,000 (T&Cs apply)
* Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.
Hope Place is a mental health rehabilitation support living service with 24 hour support. Hope Place currently has 10 residents, ranging from 18-65 years old.
Current Vacancy:
Waking Night Support Worker role. 10 hours
This role will suit a support worker to working throughout the night. You will report to the team leader and engage/support customers during anti-social hours needing support.
This is a great opportunity for a Waking Night Support Worker, wanting to gain exceptional experience within the mental health field, based on the solid working relationship with (SCMHT) We have since implemented training directly from SCMHT to support staff with understanding Mental Health diagnosis and Managing Crisis with our customers in-house.
What you'll do:
- Undertake key-working responsibilities for a caseload assigned by the Team Leader/ Manager.
- Undertake initial and continuous assessment of needs and potential risks and agree levels of support and actions.
- Create support/action plans for providing appropriate services based on the assessment and reflecting the services and resources available.
- Support customers to undertake all domestic tasks wherever possible, including practical assistance where they have not yet developed the skills, to ensure customers enjoy a high quality of accommodation.
- Develop and maintain links with all key agencies and service providers in the local community.
- Empower customers to ensure they receive the service and benefits they are entitled to
- Undertake all administrative work and keep accurate and comprehensive tenant/customer records to professional standards.
- Encourage and enable tenants to pay their rent and to ensure that rent accounts are managed effectively in conjunction with the Housing Management team.
- Ensure that referrals are chased proactively so that properties which can be used to house those in need are filled as efficiently as possible.
- Adhere to Look Ahead's Policies and Procedures.
- Engage in learning and development activity to increase knowledge and skills.
- Undertake any other duties consistent with the grade and nature of the post as may be reasonably assigned.
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead
About you:
- Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement.
- Approachable and open behaviour.
- Prefers working as part of a group or team.
About us:
Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.
We're looking for a kind, compassionate and resilient Support Worker to join our East London Hospital Discharge Service in Tower Hamlets. No personal care or experience is required, just the right values.
£28,808.00 per annum, working 40 hours per week. Fixed term contract of 1 year.
Want to feel like you're part of one team? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
Our benefits include:
* Annual leave increasing up to 30 days with length of service
* Free DBS
* Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
* Fully paid induction programme and further training
* ILM courses and Apprenticeship Programmes
* Cycle to work scheme
* Employee Assistance Programme for 24-7 confidential support
* Online wellbeing resources
* A generous pension - we will contribute up to 4% and life assurance cover up to £10,000 (T&Cs apply)
* Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.
What you'll do:
* Undertake key-working responsibilities for a caseload assigned by the Manager
* Provide support 9am-5pm 7 days a week
* Assess prospective discharges within 3-5 hours of receiving referral information.
* Support the customer to settle in and meet their immediate social care needs.
* Update the Discharge/Patient Flow Team on patient progress on a weekly basis.
* Escalate concerns to the Discharge Team and urgent concerns via the Crisis Line.
* Proactively monitor customer's mental state, ADLs and move-on plans.
* Undertake initial and continuous assessment of needs and potential risks and agree levels of support and actions.
* Create support/action plans for providing appropriate services based on the assessment and reflecting the services and resources available.
* Support customers to access activities and services in order to maintain and improve well-being, access benefits and reduce isolation.
* Maintain regular communication with Hackney Council (Local Authority) to facilitate re-housing.
* Develop and maintain links with all key agencies and service providers in the local community.
* Empower customers to ensure they receive the service and benefits they are entitled to
* Undertake all administrative work and keep accurate and comprehensive tenant/customer records to professional standards.
* Ensure that referrals are chased proactively so that properties which can be used to house those in need are filled as efficiently as possible.
* Adhere to Look Ahead's Policies and Procedures
* Engage in learning and development activity to increase knowledge and skills.
* Undertake any other duties consistent with the grade and nature of the post as may be reasonably assigned
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead
About you:
Relationship-building
Empathy and respect for all individuals, with the ability to build relationships and understand people's motive and perspectives.
Motivation
Committed to making a positive impact for individuals.
Adaptability
Resilience and flexibility in changing circumstances, with the ability to work under pressure and deal with uncertain or unexpected outcomes.
Communication
The ability to collaborate with and influence a wide range of people in person and through written communication.
Problem solving
The ability to objectively analyse situations, using information and clear judgement to generate effective response.
About us:
Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.
Please see our website for the full job description.
Job Title: Operations Manager
Duration: Permanent
Hours: Full time
35 hours per week Monday – Friday
Salary Scale:£36,839 – £42,781
Appointments are made at the start of the salary scale, with annual pay progression through the scale based on satisfactory performance. The pay scale is reviewed annually in the light of cost of living and operational budgets.
Pension: 6% employer pension contribution
Holiday: 26 days plus bank holidays
Reports to: Deputy Director
Line Manages: Operations Supervisors, Gallery Technician, Front of House staff and Cleaners
The appointment is subject to a satisfactory DBS check
The Operations Manager is a key role within the team, ensuring the effective and efficient management of the SLG’s three sites: the Main Gallery, the Fire Station and Art Block. This includes managing the maintenance and upkeep of the SLG’s Grade II listed buildings and artist-designed gardens, as well as leading the Front of House team to ensure that the SLG provides a welcoming and inclusive environment for all visitors and a high quality of visitor experience.
The Operations Manager works closely with the Deputy Director and manages a team comprising two Operations Supervisors, the Gallery Technician and contracted and casual Front of House staff and Cleaners. The role takes the lead on the implementation and monitoring of the SLG’s environment and sustainability policy and contributes to organisation-wide work towards the SLG’s equity, diversity and inclusion objectives.
The post holder will be required to be an appointed first aider and a fire marshal, as well as a primary keyholder. They may, therefore, be called upon for out of hours emergencies. Appropriate training will be given.
In our endeavour to diversify our workforce and create a more inclusive environment, we particularly encourage and welcome applications from people from backgrounds which are underrepresented in museums and galleries, including people from low-income backgrounds, people from Black, Asian and ethnically diverse backgrounds and disabled people.
Technology and Insight Coordinator
We are currently delivering an ambitious five-year growth plan, which will ensure that we can reach as many young people as possible with our programme. As part of this growth we are now looking for a Technology and Insight Coordinator to join the team.
This is a temporary contract, with the possibility of extension, subject to funding.
Position: Technology and Insight Coordinator
Location: Remote (with some travel to London as required)
Hours: Full time, 37.5 hours per week
Contract: Fixed term contract from w/c 18th August 2025, for eight weeks (this may be extended)
Salary: £24,570 - £28,000 p.a. pro rata (+ £3,000 London weighting, if applicable)
Closing Date: 15th August 2025
Interview Date: w/c 18th August 2025 (dates may be adjusted)
About the Role
The main responsibilities for this role are to maintain and improve Salesforce for the delivery and monitoring of activities, including delivery of the programme, volunteer recruitment, and partnerships management.
The system is optimised to serve the specific needs of the organisation and is intensively used by frontline staff and management on a daily basis. The organisation has an ongoing service agreement with ImpactBox, a Salesforce development company, for more significant development work. The platform is also integrated with Moodle, to allow management and monitoring of online learning for students.
You will have full oversight of the system and will support the team to make ongoing changes to functionality to achieve its goals. This would involve both independently updating the system (making reports, adding/changing fields, creating custom objects, creating and maintaining flows, user management etc.) and/or forwarding requirements to ImpactBox or your line manager if the development requirements are more significant. You will manage and assign user requests to the correct resource, being the first point of contact for all requests, and working cooperatively with staff members to ensure that needs are met.
About You
We are looking for someone with excellent project management skills and experience of:
· Analysing data in Excel and translating it into useful information for different audiences.
· Implementing, configuring, or administering solutions for Salesforce.
· Salesforce administration: Ability to manage and maintain user accounts, profiles, roles, and permissions.
· Reporting and dashboards: Knowledge of how to configure and maintain custom report types, reports, and dashboards
· Customisation and configuration: Ability to configure, build, and maintain custom Salesforce functionality including custom objects, fields, page layouts, process builders, flows, and workflows
· Data cleaning: Good knowledge of Excel to cleanse and analyse data (knowledge of Power Query)
· Integration: Knowledge of Salesforce integrations such as FormAssembly or Zapier (desirable), and how to import and export data into Salesforce using Dataloader, XL Connector, or equivalent
· Stakeholder and project management: Ability to manage projects involving both internal and external stakeholders, maintaining clear lines of communication
About the Organisation
Join a data-driven organisation with robust monitoring and evaluation systems, that tracks student progress, assesses the impact of its programmes and uses real-time data to improve delivery. By combining academic, demographic, and outcome data, the team measures university readiness and shares this impact externally.
Benefits include 25 days annual leave p.a. (pro rata) plus Bank Holidays and 5 Winter closure days and PerkBox.
As an equal opportunities employer, we welcome applications from people from all backgrounds. If you believe you have most of the skills to fulfil the role we encourage you to apply. Amongst staff at the organisation, there is under-representation of people who are Black, Asian or people from ethnic minority backgrounds, disabled, care-experienced, from low socio-economic backgrounds, and who are LGBTQIA+. We also particularly welcome applications from people with lived experience in reference to the mission.
As a proud to be a Level 1 Disability Confident employer, if you require any reasonable adjustments please contact us.
Please note, if you are selected for appointment to the role, you will be subject to a DBS check.
You may also have experience in roles such as Insights, Insight, Evaluation, Insight and Evaluation, Insights Coordinator, Insight Coordinator, Evaluation Coordinator, Insight and Evaluation Coordinator, Data and Insights Coordinator, Research and Insights Coordinator, Evidence and Impact Coordinator, Outcomes and Evaluations Coordinator, Insights Officer, Insight Officer, Evaluation Officer, Insight and Evaluation Officer, Data and Insights Officer, Research and Insights Officer, Evidence and Impact Officer, Outcomes and Evaluations Officer. #INDNFP
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
We support young people from under-resourced backgrounds to raise their aspirations, access top universities and achieve social mobility.

Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Job Title: Project Coordinator – Global Citizens’ Assembly
Location: Remote, with occasional travel within the UK (some international travel possible)
Contract type: Full-time, fixed-term (12–18 months with the possibility of extension). UK adjacent hours (with some flexibility)
Reports to: Delivery Manager
Closing date: Wednesday 13th August
Salary: £30,000 - £35,000 per annum, depending on experience
Benefits: 35 days annual holiday + national holidays; 14 annual days medical leave; 3% employer pension contribution; open to flexible working
How to Apply
Please submit a CV and short cover letter outlining your interest in the role and relevant experience.
About the role
Iswe is a social impact foundation dedicated to finding ways to put people at the heart of social and political decision-making to solve some of society’s greatest challenges.
We are seeking a proactive, organised and values-driven Project Coordinator to support the delivery of the Global Citizens’ Assembly. This is a pivotal role, providing core operational and logistical support, enabling Iswe to deliver a high-quality, inclusive, and impactful Civic Assembly as part of the Global Citizens’ Assembly.
You will work closely with the Civic Assembly Delivery Manager and Programme Director, supporting work around governance, research, evaluation and partnerships.
The role holder may occasionally need to work unusually long hours or at inconvenient times (due to the international nature of this project, but we aim to keep this to a minimum). The period when this is most likely will be mid-January to mid-February 2026 (Wednesdays and Saturdays; exact dates to be confirmed).
A note on representation
We know that building a team representative of wider society fosters creativity and innovation. We welcome people of all backgrounds, identities and experiences and are committed to being a place where all belong. We therefore particularly welcome applications from candidates who are disabled, Black, Asian or from other minority ethnic backgrounds, who identify within the LGBTQIA+ community, or identify as from a lower or disadvantaged socioeconomic background as these groups are currently under-represented on our staff team.
Key responsibilities
Operational and administrative support
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Organise cross-team coordination meetings and internal updates with the Programme Director and Delivery Manager.
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Maintain shared calendars, folders, task trackers, and the Civic Assembly delivery schedule in collaboration with the Delivery Manager.
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Provide administrative support for project team meetings, including scheduling, agendas, notes, and follow-up actions.
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Track budgets and delivery-related expenditure with the Delivery Manager.
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Manage contracts, documents, and partner relationship records.
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Support workflow integration across research, evaluation, user research, data, impact, and communications teams.
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Maintain the team’s risk register and act in line with data protection and security policies.
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Act as the primary point of contact for day-to-day organisational tasks.
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Occasionally assist with travel bookings and visa arrangements for partners.
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Assist with other operational or administrative tasks as required and as capacity allows
Governance coordination
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Support the Civic Assembly Team in convening advisory and oversight boards, including scheduling meetings and tracking decisions and milestones.
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Compile documentation for reporting, particularly on governance and process transparency.
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Maintain accurate, timely records of all governance activities, upholding GCA’s commitments to accountability and ‘deliberating in the open’.
Civic Assembly delivery coordination
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Support the Delivery Manager and Programme Director in maintaining the Civic Assembly’s overall project delivery plan, timelines and task tracking.
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Assist the Delivery Manager to develop a delivery plan, workflows, and risk management strategies.
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Lead the implementation of the delivery plan with the supportive oversight of the Delivery Manager and Programme Director.
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Ensure accessibility, inclusion, safeguarding, translation and wellbeing protocols are implemented in practice.
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Coordinate the execution of Civic Assembly sessions, including the scheduling (and possibly hosting) of plenary videocalls, ensure all personnel have access to the videocall links and resources they require to participate.
Coordination and support of global delivery personnel
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Support Regional Leads by monitoring recruitment of Facilitators and Notetakers, helping fill any shortfalls ahead of the Civic Assembly.
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Liaise between the Process Team and delivery personnel (Facilitators, Notetakers, Editors), including scheduling and coordinating training.
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Coordinate Facilitators: Distribute materials, manage schedules and substitutions, and maintain regular communications for logistical updates and motivation.
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Coordinate Notetakers: Convene regular team meetings, maintain ongoing communications, manage schedules and substitutions (occasionally stepping in as a Notetaker), and organise outputs for Editors.
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Provide ongoing logistical support to Facilitators and Notetakers throughout the Assembly.
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Act as a primary point of contact for Regional Leads, ensuring their work is well-supported.
Assembly participant support & engagement
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Support Regional Leads in assessing and addressing the inclusion needs of Community Hosts and Assembly Members, including arranging internet connectivity where required.
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Oversee and adapt participation processes to ensure diversity, accessibility, and wellbeing.
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Coordinate the distribution of materials and resources to Assembly Members via Regional Leads and Community Hosts.
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Monitor and respond to emerging needs within the mini‑public infrastructure, including technical support and pastoral care as necessary.
Research & evaluation coordination
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Support the Research & Evaluation Lead in implementing the project’s research framework and evaluation plan.
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Collate data, insights, and learning from delivery and research teams.
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Assist with drafting and editing sections of the final project report and learning briefs.
Skills and experience
Essential
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At least 3 years of experience in project coordination, preferably in civic engagement and/or non-profit contexts.
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Demonstrated experience managing logistics and operational delivery of complex projects.
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Extremely organised with attention to detail whilst being able to navigate uncertainty and changing priorities.
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Strong problem-solving skills with the ability to manage competing priorities.
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Excellent communication skills – written, verbal and interpersonal.
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Confidence working with a range of internal stakeholders and external partners.
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Proactive and able to spot and execute tasks which may have been missed in planning.
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Ability to work in a fast-paced environment and adapt to changing circumstances.
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Competence in document management, minute-taking, shared drives, and collaborative tools (e.g. Google Workspace, Slack, Zoom, Airtable); extremely competent with Google Sheets and Google Docs.
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Commitment to the values of inclusivity, accessibility, transparency and meaningful public participation.
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Familiarity with safeguarding, data protection, and wellbeing protocols.
Desirable
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Experience working in an international or cross-cultural setting.
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Experience in climate policy, food systems, environmental justice, or related fields.
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Familiarity with digital engagement platforms and hybrid event management.
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Understanding of participatory and/or deliberative democracy methodologies.
About Iswe
We believe that many of the crises we face today - health, climate, the cost of living etc - are symptoms of failing governance structures, and that putting people in the driving seat of decision-making will transform our futures for the better. Our work focuses on Citizens’ Assemblies.
Our team has decades of experience in democratic innovation. Projects include Global Assembly for COP26 and The Future Armenian. Iswe is a fast-growing foundation, dedicated to empowering citizens to play a leading role in the decision-making that affects their lives.
Our work is founded on strong values, including openness, transparency and humility. We believe that when ‘I’ (an individual) becomes ‘we’ (part of the collective), the results are transformational. We are actively working to build a healthy culture, rooted in care and characterised by being self-organising and self-reflective. We are committed to addressing the dynamics of oppression in ourselves and our work.
The Konrad Adenauer Foundation is a German political foundation, with head offices in Berlin and regional offices in over 100 countries around the world. Our London office - registered as Company Limited by Guarantee - covers the UK and also the Republic of Ireland, is looking to hire an Accountant to work as an essential part of our small team. Our annual programme includes a wide range of events such as panel-discussions, workshops and international conferences and requires liaising with a wide range of partner organisations from politics, academia, business, and the media.
The accountant will be responsible for all accounting and financial planning for our London office.
Duties include:
· Control of office expenditure
· Payment of contractor invoices
· Using KAS internal booking system for accounting and financial administration (training will be provided)
· Prepare monthly accounting reports, quarterly forecasts and annual budgets
· Bank reconciliations in GBP & EUR
· Prepare the statutory accounts for the limited company up to trail balance, including accruals, prepayments, deferred income etc.
· Liaise with external auditors to agree timeframe for the year end statutory audit
· Rolling cash flow management
· Manage company payroll in house, expenses and petty cash claims
· Liaising with German HQ on financial topics as well as with local contractors and HMRC
· Companies House secretarial work
· Office management
Requirements:
Candidates must have a permanent right to work in the UK
· Minimum 2 years’ experience in financial management
· Be familiar with current PAYE and pension regulations
· Must have excellent Microsoft Office experience, in particular MS Excel
· Excellent planning, organisation and prioritisation skills
· Excellent communication skills
· Native level fluency in English, German language skills desirable
We offer
· Full time permanent position in a hybrid working format
· 24 days annual leave
· Salary range btw. £35,000 and £40,000 per annum depending on experience.
Deadline for applications is 10:00am Wednesday, 20st of August 2025
Purpose of the post
The Engagement and Involvement Lead will engage with young people, families, schools and other interest-holders in the process of designing, delivering and ensuring the best outputs from the Adolescent Health Study, and is critical for the success of the project. We are at the early stages of laying the foundations for this and in this new role we are seeking an experienced and passionate individual to co-ordinate and lead AHS’s cross-UK participant and public involvement and engagement activities.
This is a role that requires high levels of confidence, autonomy, enthusiasm and skill. The postholder will be responsible for delivering the project’s new Engagement and Involvement Strategy, including: establishing and coordinating a Young Persons’ Advisory Group for AHS; developing and delivering AHS public engagement and involvement activities; outsourcing and supervising engagement and involvement activities that are better provided by external partners; scoping and advising on which routes for involvement and engagement activities are best suited to different tasks.
Main responsibilities
Planning & strategy delivery
· Ensuring the study delivers the values and approaches set out in the AHS engagement and involvement strategy
· Planning, delivering and reporting on an ongoing, regular and important programme of engagement events and activities
· Reviewing/revising/adding to existing policies, processes and procedures to support effective working together with people and communities (such as reimbursement, compensation, making reasonable adjustments)
· Developing and implementing appropriate evaluation, monitoring and reporting of Community Engagement & Involvement
· Keeping up to date with good practice & sector advances and sharing these with the AHS team.
Practical engagement and involvement
· Developing methods to enhance engagement and involvement, and helping to build positive relationships with young people and stakeholder groups, including charities, third sector & advocacy groups
· Overseeing day-to-day planning & delivery of a high-quality engagement and involvement programme. To include, for example:
o Managing and supporting Youth Advisors
o Recruiting and running a standing Young People’s Advisory Group (YPAG)
o Organising & delivering other ad hoc engagement activities as necessary
· Securing external partners where necessary, and managing contracts and delivery of their work across the UK
· Ensuring that any external parties (e.g. organisations, freelancers, consultants) supporting AHS’s involvement and engagement work have clear roles, responsibilities & goals
· Working with the Head of Communications to develop and manage provision of relevant information to members of the public, teachers, young people & researchers
· Keep clear records of involvement and engagement activities, ensuring results are used to inform the study and the wider research community.
Team support
- Checking for and capitalising on possible opportunities for engagement and involvement to be embedded in the work of the wider team
- Ensuring appropriate induction, training, mentoring and support is organised for the research team and communities involved
- Sharing examples of emerging good practice and CEI (Community Engagement & Involvement) impact across the research team.
Wider
- Contributing to shared learning and future sustainability as part of wider CEI communities of practice
- Acting as a key point of contact for community members and partners involved in the research
- Representing and presenting the AHS study’s engagement and involvement work to the wider research community at a senior level, including in national engagement & involvement networks as necessary.
Knowledge, skills and experience
Essential criteria
· Undergraduate degree or equivalent qualification in a relevant field
· Experience developing and delivering engagement and involvement activities with young people and other relevant interest-holders (such as parents, families, teachers and schools)
· A proven track record or professional background in working with young people – such as in youth work, counselling, mentoring, education, or a related setting
· Understanding and experience of good practice in youth engagement and involvement, including the principles and implementation of safeguarding, data protection, and inclusive practice
· Awareness of culturally sensitive approaches and methods to be inclusive of all relevant perspectives, including marginalised and vulnerable groups
· Experience of successful project management and ability to deliver, working independently.
· Ability to design and deliver workshops, focus groups or meetings that encourage open dialogue and collaboration
· Ability to manage a budget and report on financial activity accurately
· Ability to work collaboratively within a multi-disciplinary team, with experience of working alongside and influencing senior level professionals
· Research literacy, with a clear understanding of large UK-wide research initiatives and the various competing demands and pressures the study will face
· Excellent written and verbal communication skills - able to communicate effectively and confidently with a range of stakeholders and to summarise and report key information clearly and accurately, both verbally and in writing
· Demonstrated commitment to youth participation and the meaningful inclusion of young people’s perspectives.
· Confident using online tools (e.g. MS Teams, Zoom), and collaborative platforms (e.g. SharePoint, Microsoft 365)
Desirable criteria
· Relevant qualification in engagement and involvement
· Post-graduate degree or equivalent experience
· Understanding of key concepts and challenges in young people’s health and wellbeing and the transition to adulthood
· Familiarity with health research and data governance frameworks
· Understanding and knowledge of key potential partners across the UK for delivering youth engagement in the sector.
· Experience using digital engagement and facilitation tools for online workshops (e.g. Miro, Mural, Mentimeter, Canva, PowerPoint)
Dimensions
· This has been designed as a full-time role, although part-time work could be considered for the right candidate.
· Flexible working across several geographical locations in the UK. Travel may be required to AHS locations and partner organisations.
· AHS is a national organisation, and our activities take place across the UK.
Application Process
This post is subject to receipt of satisfactory references, an enhanced DBS check and right to work in the UK (visa sponsorship is not available). Please apply with a CV and a covering letter (of no more than two pages) explaining what you can bring to this role, and including your current salary.
The closing date for this position is midnight on Sunday 17 August 2025.
Interviews are currently expected to be held during the week commencing 08 September, tentatively scheduled on Thursday 11 or Friday 12 September 2025.
Equal Opportunities Policy Statement
AHS is an equal opportunities employer, and as such aims to treat all employees, consultants and applicants fairly. AHS is an equal opportunities employer, and as such aims to treat all employees, consultants and applicants fairly. It is our policy to provide employment equality to all, irrespective of age, disability, gender identity or expression, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation.
Beyond these protected characteristics, we acknowledge the importance of socio-economic background, childcare and caring responsibilities, educational background, neurodiversity, and any other factors that shape an individual’s identity and opportunities. We strive to create an environment where all colleagues feel valued, supported, and able to contribute fully.
Values
It is an exciting time for the Adolescent Health Study (AHS) as we establish our senior leadership team and begin to plan the pilot studies. As the senior executive team evolves, the AHS values will be grounded in inclusivity, integrity, accountability, and collaboration.
Application Process
This post is subject to receipt of satisfactory references, an enhanced DBS check and right to work in the UK (visa sponsorship is not available). Please apply with a CV and a covering letter (of no more than two pages) explaining what you can bring to this role, and including your current salary.
The closing date for this position is midnight on Sunday 17 August 2025.
Interviews are currently expected to be held during the week commencing 08 September, tentatively scheduled on Thursday 11 or Friday 12 September 2025.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Contract: Permanent
Salary: £39,434 - £46,109 (London) £35,294 - £41,969 (Outside London)
Closing Date: Monday 18th August
Please note, we may close this vacancy early if we receive a sufficient number of applications to progress to the interview stage.
Centrepoint, the UK’s leading youth homelessness charity, is looking for Compliance Manager – Fundraising to join our Compliance Team based in London, Sunderland, Bradford or Manchester.
About us
We help vulnerable young people by giving them the practical and emotional support they need to find a job and live independently. Centrepoint provides homeless young people with accommodation, health support and life skills in order to get them back into education, training and employment. We want to end youth homelessness by 2037.
Together with our partners, we support over 16,000 young people each year.
The Compliance Team’s role is to provide assurance that, based on evidence, internal controls are in place and are operating effectively. We are responsible for ensuring Centrepoint can operate and develop safely within regulatory frameworks. The team, which consists of managers, officers and a head of department, oversees several aspects of compliance across Centrepoint, including fundraising, employability & skills, data protection, complaints, internal policies and procedures and safeguarding.
Centrepoint operates a hybrid working model. The current requirement is a minimum of two days in the office per week, with the remaining days worked remotely. From 1 July 2025, this will increase to a minimum of 50% of your working week. For most full-time colleagues, this means attending the office for five days over a two-week period (e.g., two days one week and three days the next). For colleagues on different contracts (including part-time or compressed contracts) this will be adjusted accordingly.
About you
- Experienced compliance professional with a strong understanding of the regulatory landscape surrounding fundraising in the charity sector.
- Able to translate complex regulatory requirements into practical guidance for teams.
- Natural collaborator with strong stakeholder engagement and influencing skills.
- Confident trainer and communicator who can embed a culture of compliance.
- Respectful, empathetic and mindful of impact on supporters and young people.
- Flexible and responsive to change, committed to continuous learning.
What you'll be doing
- Promoting a strong culture of compliance and providing guidance to Fundraising teams.
- Overseeing due diligence, maintaining risk registers, and aligning with ethical policies.
- Developing/updating policies and delivering training and induction on compliance matters.
- Designing and implementing a quality assurance framework for compliance monitoring.
- Advising on GDPR and managing data protection risks within Fundraising.
- Managing complaints processes and producing compliance reports for Board review.
- Leading investigations into fraud, breaches or safeguarding issues related to Fundraising.
- Monitoring regulatory changes and advising internal teams accordingly.
Why join Centrepoint?
In return for your efforts, you’ll receive a competitive salary, excellent training and development, and a host of staff benefits including:
- 25 days of annual leave per year, rising by one day per year to a maximum of 27 days
- Healthcare cash plan (Cover the costs of a wide range of medical treatment including Dental, Optical, Complementary and Alternative therapies).
- Private Medical insurance
- Income protection
- Employer pension contributions of 5%
- Access to Cycle 2 Work loan scheme
- An interest-free travel loan
At Centrepoint we challenge the discrimination within society that contributes to youth homelessness, and we are just as committed to fairness and equality within Centrepoint itself. We are passionate about ensuring all of our colleagues are made to feel included in the work we do and that we value the rich diversity within the organization.
We are an equal opportunities employer and we welcome applications regardless of sex, gender, race, age, belief in any religion and none, gender identity, ethnic origin, class, sexuality, nationality, appearance, unrelated criminal activities, disability, responsibility for dependents, part time or shift workers, being HIV positive or living with AIDS, lived experience of homelessness or using young people’s services and any other matter which causes a person to be treated with injustice.
Centrepoint’s policy is to recruit, employ and promote people on the basis of their suitability for the work to be performed, and to this end, our aim is to ensure that all applicants, employees and volunteers receive equal treatment.
Don’t miss out on this fantastic opportunity to join our team as a Compliance Manager - Fundraising click ‘Apply’ now
The client requests no contact from agencies or media sales.
The Charity and The Vision.
Scotty’s Little Soldiers is a UK-based charity dedicated to supporting military children and young people (0 to 25 years) who have experienced the death of a parent who served in the British Armed Forces. Founded in 2010 by Nikki Scott following the death of her husband, Corporal Lee Scott, the charity offers a unique blend of emotional, practical, and educational support to over 700 young people, and we have big ambitions to support over 1,000 children annually by 2030.
We are proud of our vibrant, non-traditional culture, which puts the needs of bereaved children and young people at the heart of everything we do. We embrace innovative approaches, are committed to creating smiles and believe in the power of community, resilience, and connection.
Role Mission.
At Scotty's, we believe every bereaved military child deserves our support. As Head of Grants, your role is to secure and manage major, long-term grant funding, maintain strong relationships with funders, and report on our impact to encourage continued support.
I am accountable for…
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Strategic Grant Income Growth: Developing and delivering an ambitious pipeline of grants income that not only meets but exceeds our annual agreed income budgets. Securing those multi-year, high-value grants that fuel the long-term sustainability of the charity's strategic growth and allow us to reach more families.
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Grant Funder Relationships: Cultivating and expanding deep, long-term, and genuinely mutually beneficial relationships with a diverse portfolio of military and non-military grant-making organisations.
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Grant Portfolio Management: Overseeing the lifecycle of all awarded grants, ensuring reporting, optimal allocation and tracking of funds (balancing restricted and unrestricted to best serve our families), and administrative oversight to maintain high standards of compliance and transparency which our funders expect and deserve.
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Impactful Storytelling and Application Development: Translating Scotty's heartfelt mission and profound impact into compelling, donor-centric narratives and high-quality proposals that truly stand out from the crowd. We want to demonstrate our social value and inspire significant, transformative investment.
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Best practice grant management: Championing the very best practices in grant fundraising, positioning Scotty's as a charity of choice for major grant-makers.
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Financial Stewardship & Forecasting: Providing regular, insightful forecasting of our grants pipeline (using Salesforce) and working with the Finance Team to ensure funds are being correctly used and logged - so we always know where we stand.
I am responsible for:
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Grant Strategy & Planning: Developing and implementing the grants strategy with a comprehensive, rolling programme of grant applications that are perfectly aligned with our charity’s strategic plans and agreed annual budget. We'll be focusing on securing those larger, transformative grants that make a real difference to starting each year with a higher percentage of funding already secured.
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Funder Research & Identification: Proactively researching and identifying new, high-potential funding opportunities that truly resonate with Scotty's mission and strategic priorities. This means using industry best practices and relationship building to find our perfect partners.
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Proposal Development & Submission: Leading the end-to-end development of high-quality, persuasive grant applications. This involves crafting compelling narratives from the heart, developing robust budgets factoring in overheads, and ensuring timely submission.
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Relationship Management & Stewardship: Building and nurturing strong, long-term relationships with both our existing and prospective funders. This means regular, personalised communication, sharing impactful updates and acting as a Scotty’s ambassador at funder events and meetings.
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Grant Management & Reporting: Meticulously managing all stages of awarded grants, including careful financial tracking (using Salesforce), ensuring we always adhere to grant agreements, and compiling comprehensive, insightful end-of-project reports that truly demonstrate our impact and foster continued support.
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Internal Collaboration: Working closely with our Families team, Finance Team, Comms Team and Fundraising Team to identify funding needs, gather powerful impact data, and ensure seamless delivery and awareness of all grant-funded activities. We work to weekly transparent Success Measures (3 key agreed metrics which help show we’ve had a great week and give leading and lagging indicators on how we’re doing), monthly and quarterly budget targets and short, daily and weekly team huddles to share good news, keep our culture forefront and ensure we can best support each other and deliver for the charity.
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Pipeline Management & Forecasting: Develop and maintain a robust pipeline of grant opportunities, regularly tracking progress, and providing accurate forecasting to help us make smart, strategic decisions for our future.
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Data Management: Ensuring all grant funding information, relationships, and communications are accurately inputted and updated on our charity’s CRM database (Salesforce). Keeping things tidy and organised is key for good governance.
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Grants landscape: Staying abreast of the trends and developments in the grants and trusts sector, identifying new approaches and opportunities to enhance Scotty's fundraising efforts and keep us ahead of the curve.
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Team Support: Providing a helping hand with administrative support to other areas of the charity if required. We're all good team players here at Scotty's, and we always support each other.
3-Month Goals:
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Onboarding & Immersion: Dive deep and achieve a comprehensive understanding of Scotty’s operating system (The Scotty’s OS), our values, our behaviours, our mission, and the significant impact we have. This will happen through intro meetings with everyone on the team and a tailored onboarding program.
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Grant Portfolio Audit & Handover: Conduct an audit of our existing grant portfolio, reviewing active grants, reporting schedules, and our funder relationships. We'll begin the handover process for existing relationships with the Head of Fundraising, ensuring a smooth transition.
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Funder Engagement & Feedback: Reach out and initiate contact with at least 5 key existing funders. This is about listening, gathering their valuable feedback, understanding their priorities, and beginning to build those personal, trusting rapports.
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Pipeline Initiation: Identify and qualify a minimum of 5 new potential grant-making organisations. We'll prioritise those who truly align with Scotty's mission and have the capacity for significant, multi-year funding – our future partners.
6-Month Goals:
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Income Target Ownership: Take full, enthusiastic ownership of ensuring we are on track to hit our existing grant budget lines. You'll provide regular and accurate forecasting, keeping us all informed and confident.
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Relationship Deepening: Strengthen relationships with at least 5 key funders, leading to demonstrable progress towards increased or renewed multi-year support.
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New Grant Acquisition: Secure at least 2 new grants of significant value (e.g. £10k+) from previously untapped funders, showcasing your success in converting those pipeline opportunities into real impact.
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Strategic Grant Mapping: Develop a comprehensive grant funding strategy, outlining key target areas, funder tiers, and a detailed timeline for our major applications for the next 12-18 months.
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Impact Reporting Enhancement: Collaborate internally to refine and enhance our reporting mechanisms. We want to ensure our data is readily available and tells the most compelling story for our funder reports.
9-Month Goals:
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Multi-Year Grant Success: Secure at least one new multi-year grant partnership with an annual income of £50k+, truly demonstrating your ability to unlock larger, sustained funding that makes a lasting difference.
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Pipeline Expansion & Value: Add £100k+ of new, qualified grant fundraising opportunities to our pipeline each month, always with a keen eye on those high-value prospects.
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Income Exceedance: Be on track to exceed the annual grant fundraising target, demonstrating strong performance and strategic growth that helps more bereaved military families.
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Innovation & Best Practice: Introduce at least one innovative approach or best practice (e.g. involving AI) to our grant fundraising strategy. This could be a new, heartwarming cultivation event, a bespoke reporting format, or a new research methodology – anything that helps us grow.
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Personal Development & Leadership: Review your personal development needs and opportunities, actively seeking ways to enhance your leadership in the grants sector and contribute to the wider fundraising team's success. We believe in growing together.
Essential Criteria
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Proven experience in charity grant management.
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Strategic planning: Ability to develop, implement, and evaluate grant strategies that align with the charity’s mission and objectives.
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Financial acumen: Competence in budgeting, financial monitoring, and reporting for grant programmes.
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Stakeholder engagement: Strong interpersonal and communication skills, with the ability to build relationships with funders, beneficiaries, partners, and internal teams.
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Analytical and decision-making ability: Skilled in assessing applications, monitoring outcomes, and making evidence-based decisions.
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Excellent written and verbal communication: Ability to produce clear reports, guidance, and correspondence tailored to a variety of audiences.
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Organisational skills: Ability to manage multiple priorities and deadlines in a fast-paced environment.
Desirable Criteria
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Sector-specific experience: Prior work within children’s bereavement, military-related charities, or with vulnerable children and families.
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Evaluation and impact measurement: Familiarity with monitoring and evaluating the impact of grant programmes, including data analysis and reporting.
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Policy development: Experience in developing or reviewing grant-making policies and procedures.
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Public speaking: Confident in representing the charity at external events, conferences, or media opportunities.
Additional Information
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The role may require occasional evening or weekend work
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Enhanced DBS check required
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Travel will be required to events and team training days
The Scotty’s Way
At Scotty’s, our personal performance is only 50% of what success looks like. Our culture is equally important. When you join our team, you sign up to The Scotty’s Way, rooted in our four core values:
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Families Come First
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Everyone a Supporter, Every Supporter a VIP
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Love What You Do
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Remember, Every Day
Our values are further supported by our four non-negotiable behaviours of Show Respect, Speak Up, Take Ownership and Actively Collaborate. We are looking for an individual who embodies these values and behaviours.
Thank you for your interest in joining our team, we are an equal opportunities employer, we are committed to creating a diverse and inclusive workplace where all employees are treated with respect and given equal opportunities for employment and advancement.
We do not discriminate based on race, colour, religion, gender, sexual orientation, age, disability or any other protected characteristic.
We encourage all qualified individuals to apply for employment within our charity, and we provide a fair and inclusive recruitment process for all candidates.
The client requests no contact from agencies or media sales.