Programme advisor jobs
PCS is seeking a motivated and experienced individual to join our Member Response team as Team Leader. This is an exciting opportunity to play a key role in supporting the growth and success of the union by leading a dynamic team handling queries and calls. This post is based in PCS Birmingham with hybrid working arrangements. This role offers the chance to make a meaningful impact in our union.
Salary and Location
- Band 3, Regional Spine points 37-33
 - Starting salary: £39,403 p.a. rising to £43,715 p.a. in annual increments
 - PCS Birmingham
 
Successful candidates for the post of Member Response Team Leader will be able to demonstrate:
- Experience leading teams or supervising staff
 - Working in a customer-focused organisation or service
 - A strong understanding of GDPR
 - Experience using CRM platforms such as Salesforce
 
The main duties of the Member Response Team Leader role include:
- Managing a team of Member Response Team Administrators
 - Day-to-day operations of the team
 - Ensuring workflows are managed efficiently and service level agreements are consistently met
 
With an ability to foster a positive and collaborative working environment both remotely and in person, the Member Response Team Leader will be expected to provide clear direction, conduct appraisals, and support the professional development of their team. Strong leadership skills, a proactive approach to problem-solving, and the ability to motivate and engage staff are essential.
The role of Member Response Team Leader offers hybrid working with flexibility to work from home outside of peak periods. Due to key operational and democratic activities, the Member Response Team Leader will be required to attend the office daily from February to April each year and additional periods throughout the year. Outside of this period, hybrid flexibility will apply in line with team needs and organisational policy.
Closing date: at 12 midday on Thursday 20 November 2025
Interviews will be held by Zoom: Thursday 4 December 2025
About PCS
PCS is the Public and Commercial Services Union, representing many thousands of members working in the civil service and related areas.
Employer Benefits
You will have access to a generous package of staff benefits including
- flexible working (including hybrid working)
 - childcare and family support
 - generous maternity/paternity leave
 - 32 days leave and Christmas closure
 - pension scheme
 - employee assistance programme
 
Learning and Development
The union offers a wide range of learning and development opportunities. We will work with you to support your continued professional development.
PCS Recruiting Process
We use CVMinder to manage all recruitment activities. It helps us to maintain our commitment to equality and diversity by ensuring that we are fair and compliant with our recruiting practices.
Applications must be received by the closing date and time specified.
Candidates invited for interview are required to make themselves available on the date/s specified. Interview dates cannot be changed to accommodate candidates who are unavailable to attend on the specified date.
- CVs will not be accepted. Please see the job description/person specification and follow the application process.
 - PCS is working towards equal opportunities and is positive about disabled people.
 - All posts can be considered on a full-time, part-time or job share basis.
 
Please view our guidance for applicants.
JOB DESCRIPTION: MEMBER RESPONSE TEAM LEADER
Ref: 1125
Grade: Band 3, Region
Salary:
Regional Spine points 37-33
Regional Starting salary £39,403 p.a. rising to £43,715 p.a.
Location: PCS Birmingham
Purpose of the job:
To assist in maximising the potential for union growth, development and success through managing, co-ordinating and supporting the work of the Member Response Team, in line with PCS policy and our ethos as an organising union.
Responsible to: Member Response Team Manager
Responsible for: Member Response Administrators
Contacts
External:
PCS Union Representatives, Members, Government Departments, Employees of other trade unions, Suppliers, TUC, Employers, legal and other professional advisors, other external contacts
Internal:
PCS staff and officials, Bargaining Units, Membership and Balloting, and other internal departments
Main duties and responsibilities
1. People Management
- Day-to-day management of staff and workflow
 - Manage work allocation, future planning and support for team/line manager
 - Through the appraisal system, identify training and development needs, train or organise training for staff
 - Undertake induction programmes, 1 to 1s and appraisals with staff as appropriate
 - Apply the staff conduct policies e.g. discipline, grievance, capability, dignity at work and IT security policies as and when required
 - Check work standards and maintain consistent quality of delegated tasks
 - Proactively promote diversity including equality in line with the wider PCS approach
 - Continuously improve effectiveness and efficiency of the administrative team
 - Ensure health, safety and welfare of team members
 
2. Systems Management
- Develop and make best use of relevant systems e.g. office, IT, finance, etc.
 - Attend relevant training and ensure staff are appropriately trained on system changes and developments
 - Regularly reviewing existing systems, and ensure consistency and organisational best practice is followed
 - Equality-proof and check that the design and operation of any new systems are in line with wider PCS policy, e.g. health and safety, and IT security policies, and make recommendations to senior officers as appropriate where new systems are designed that could be applicable to the wider union
 - Implement an ongoing development and monitoring process for systems including managing resources, gathering, monitoring, collating and reconciling information, checking allocations, preparing reports, highlighting budget over and under spends
 - Set up statistical systems to produce reports and analyse information i.e. membership reports, personal cases management system, equality statistics
 - Organise and allocate work, deal with queries and correspondence, research information, produce briefs, documents and responses
 - Ensure the membership system e.g. Salesforce is used to maintain up-to-date data
 - Contract management work including scoping suppliers, drawing up tendering documents and recommendations, provide reports to bodies and committees
 
3. Team Working
- Proactively promote team working
 - Initiate, organise, lead and participate in team meetings as appropriate
 - Maintain high levels of confidentiality of sensitive issues at all times
 - Provide assistance to team members
 
4. Office Coordination / Project Management
- Plan ahead and prioritise the teams work
 - Share best practice with colleagues across the organisation
 - Manage the physical work environment e.g. undertake risk assessments, coordinate office resources, review office layout in line with facilities systems, work with department head / SNO to deploy non-staff resources (e.g. office furniture and equipment) in the most effective manner
 - Prepare for, attend and record meetings and events and take follow up action
 - Liaise with senior officials both within PCS and external organisations e.g. trade unions, government departments and agencies
 - Handle projects as directed by the line manager
 - Deal with complex queries, issues, arising from staff or via correspondence from members
 - Draft complex correspondence, briefs, reports as appropriate
 
5. Meeting, Conference, Election, Ballot, Events Arrangements
- Organise, co-ordinate and supervise arrangements for meetings, elections, conferences, seminars and other external and internal events
 - Develop appropriate systems and support for events, conferences, elections, meetings, ballots, etc. e.g. ensuring computer and internet services are available, determine schedule for printing materials, and encourage participation
 - Agree and manage timetables, processes and procedures
 - Attend and contribute to events as appropriate
 - Ensure compliance with rules and legal requirements, including equality issues, seeking guidance where appropriate
 
6. Union Organising and Campaigning (where appropriate)
- Co-ordinate and assist in the delivery of union organising activity at PCS members workplaces in support of and alongside the relevant PCS Officers
 - Prepare, plan, and co-ordinate team(s) support for scheduled union organising and campaigning activity
 - Maintain direct contact with PCS members within their workplace(s)/branches as required
 - Co-ordinate and delegate union organising and campaigning support work/activity to direct staff team as required
 
7. General
- At all times implement and promote the PCS's Equal Opportunities Policy adhering to the PCS Values
 - Take due and reasonable care of self and others in respect of Health & Safety at Work
 - Participate in appraisal, training and development systems
 - In all work activities, comply with data protection legislation and PCSs requirements for the protection of personal information and the privacy of individuals
 - Act in a manner that enhances the work of the PCS and its overall public image
 - Such other duties that may reasonably be required and which are within the level of the responsibility of this post
 - Willing to work outside normal office hours and location subject to personal circumstances, and advanced notice
 
Person Specification: MEMBER RESPONSE TEAM LEADER
Ref: 1125
Date: November 2025
Location: PCS Birmingham
ESSENTIAL FACTORS
EXPERIENCE
- Working in a customer-focused organisation or service
 - People management including induction, work allocation, appraisal and conduct
 - Efficient set up and management of office systems, procedures and databases
 - Draft and deal with complex correspondence and issues
 - Events management, organisation and co-ordination
 - Attend meetings, produce accurate records/notes of actions, follow up as appropriate
 
TRAINING (including continuous professional development)
- Evidence of ongoing training and continuing professional development
 - Commitment to undertake job-related training
 - Commitment to participation in appraisal and development review process
 - Commitment to staff development
 
KNOWLEDGE
- Impact and use of digital and IT applications, including Microsoft Office and Salesforce
 - Knowledge and understanding of trade unions and work of the public sector
 - Project management/project activity
 - Understanding of the application of GDPR
 
SKILLS
- Ability to communicate effectively using written and oral channels, including reports and presentations, with a variety of audiences
 - Ability to identify, research, analyse and present evidence, including statistics
 - Ability to manage team to ensure efficient running of the work of the department/unit
 - Ability to identify and set priorities
 - Deal with confidential and sensitive information
 - Operational decision making (within defined parameters)
 
OTHER
- Commitment to the application of Equal Opportunities policies and practices at work
 - Understanding of own role in maintaining legal compliances within PCS (e.g. data protection; health and safety)
 - Flexible approach to work and willing to work outside of normal office hours and location on occasions
 
We are on the lookout for a passionate and proactive Senior Fundraising Officer to join our small but driven team at a pivotal moment in our journey.
Working closely with the Head of Charity, you will play a key role in bringing our bold three-year strategy to life, helping us grow income across multiple streams and ensuring the smooth day-to-day running of a fast-moving, high-impact charity.
This is a fantastic opportunity for someone who thrives on variety, loves building relationships, and is excited to help shape the future of a charity that punches well above its weight.
You will work hand-in-hand with the Head of Charity to drive income across a diverse mix of fundraising steams, from community, events and individual giving to corporate partnerships and trusts. You will also be the friendly, first point of contact for many of our supporters, offering thoughtful stewardship, responding to enquiries, and making sure every donor feels appreciated and connected to the impact they are making.
As a key member of the team, you will work closely and collaboratively with colleagues including those in charity finance, our fund advisors and key stakeholders within the hospital senior leadership team. You’ll stay on top of budgets to inform your fundraising decisions and grow a culture of income awareness across the Charity and Trust.
The client requests no contact from agencies or media sales.
About the role
This is an exciting opportunity to join ATLEU, a leading anti-trafficking and human rights charity. We are looking for an inclusive, creative, talented facilitator, with exceptional leadership and interpersonal skills to be our Participation Manager.
The Participation Manager will facilitate survivors of trafficking to use their experiences to support the development of ATLEU’s work and services and to improve policy and practice across the anti-trafficking and legal advice sectors. Working with group members, this individual will be responsible for supporting the expansion of the group (The Changemakers) and the remit of ATLEU’s participation work from January 2026 when the current projects come to a close, ensuring new members are inducted and supported to engage and lead in future projects. The overall aim of the participation and activism work is to integrate survivors at all levels within ATLEU, as well as creating a project that offers different levels of engagement, depending on the interests and capacity of individual group members.
The Participation Manager is a key member of the Rise and Lead project team, which is a groundbreaking new employment pathways project in partnership with Southeast and East Asian Centre (SEEAC) and Voice of Domestic Workers for those with experience of human trafficking and migration.
The successful candidate will have direct experience of working with vulnerable individuals, ideally survivors of trafficking, a strong understanding of the challenges survivors face and be committed to shifting power to people with lived experience. They will have a flexible approach and understand what empowerment means in its truest sense, allowing the structure of the work to be led by the needs of the group rather than with a predetermined or fixed idea of what this will look like.
 
About ATLEU
Our vision is a just world where no one is enslaved or exploited.
Our mission is to secure safety, rights and justice for survivors of human trafficking by using and challenging the law.
Our strategic priorities are:
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To provide a model of high quality holistic legal support to survivors of human trafficking and exploitation
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To tackle systemic injustice through strategic litigation and pursuing policy change
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To build survivor leadership and influence within ATLEU and across the sector
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To strengthen the capacity of advice, frontline and community organisations to meet the needs of survivors
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To invest in and support our people to ensure we are effective and sustainable
 
Our values are:
There is always another way
We are persistent, resourceful and creative in our approach. We do the hard work to make justice accessible. We don’t give up in the fight for fairness and freedom.
We make the time. We listen. We hear
We take the time to really listen to our clients and colleagues. We want to restore autonomy and agency from where it was stolen. We give advice, not tell you what to do. If you fight, we fight. Our clients’ needs come first.
Knowledge is for sharing.
We lead the way in our knowledge and expertise of reforming the law. The strength of our team comes from our willingness to collaborate and share. We put our work before pride and always ask for help. Power of our knowledge comes through sharing it with others to secure justice and reform the law.
Although just a small team, ATLEU’s work has led to significant changes in law and policy. Since we were established in 2013, we have led the way in ensuring that survivors of trafficking have access to free, independent legal advice by enabling access to legal aid, across the range of issues survivors experience. For example, our litigation against the Legal Aid Agency led to their concession that legal aid provision was insufficient for victims of trafficking and an increase in the number of trafficking compensation cases that legal aid providers were contractually able to assist with each year (from 5 up to 100). Following litigation on behalf of our client LL, the Legal Aid Agency agreed that victims of trafficking were legally entitled to free immigration advice on applying for leave to remain in the UK on the basis of their trafficking experiences and publicised this entitlement.
Employment Information
Job Title: Participation Manager (Lived Experience)
Job Term: Permanent
Location: London based with hybrid working. We can offer flexible working arrangements but the role will require regular office attendance
Hours: 21 hrs per week
Salary Band: £31,374 – £37,772 pro rata per year. Starting salary will depend on the level of candidate’s experience
Pension: 7% pension contribution
Leave: 33 days a year (including bank holidays), with an increase of 1 day per year for each complete year of service, capped at 30 days plus bank holidays per year (38 days).
Benefits: Individual training budget and employee wellbeing programme, monthly team lunches and a personal wellbeing fund.
Probation period: 6-month probation period
Reports to: Policy Manager
Objectives of the post
- 
	
To lead on the development of ATLEU’s participation strategy including a plan for implementation.
 - 
	
To develop ATLEU’s Changemakers expert by experience group so that it is sustainable, resilient and inclusive and able to deliver its strategic objectives.
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To build the power of survivors within ATLEU to influence organisational strategy and decision making and inform ATLEU’s services and priorities.
 
Main Responsibilities
Strategy development
1. Using the framework of ATLEU’s 5-year strategic plan, develop ATLEU’s participation strategy creating an annual plan to deliver on our organisational vision.
2. Develop and maintain positive relationships across ATLEU’s team staying up to date with different areas of organisational work in order to create opportunities for collaboration and coproduction with the Changemakers, finding flexible and creative ways to integrate new opportunities into the annual plan.
Developing ATLEU’s Changemakers group
3. Recruit and induct people with lived experience of trafficking to be active participants in the Changemakers.
4. To facilitate meetings of the Changemakers ensuring activities are accessible and inclusive for all participants.
5. To secure opportunities for skills and knowledge development through internal and external training.
6. Conduct needs assessments to identify safeguarding, support needs and development goals and provide practical and emotional support where required.
7. Nurturing the wellbeing and solidarity of the group, providing individual pastoral support, coordinating reflective practice sessions and group activities.
8. Review, adapt, and agree terms of reference and foundational values with the group.
9. To manage the annual lived experience budget.
 
Building the power of survivors within ATLEU
10. To be an effective liaison between the group and the Director, trustees and wider staff team.
11. Understanding how ATLEU works as an organisation and its key activities and facilitating regular communication between Changemakers and ATLEU’s people.
12. Create opportunities for collaboration, co-creation and leadership for ATLEU’s Changemakers members.
13. Identifying potential opportunities for Changemakers to take on paid roles within the organisation, defining the scope of the role, recruitment/ selection of individuals for the roles, and supporting individuals to gain experience of working independently (eg. peer research training development, training delivery).
14. To take a creative and flexible approach to working with the group, to understand their priorities and goals and find ways to steer and adapt their ideas so that they can be delivered within an organisational context.
15. Work with ATLEU’s Director, Head of Operations and People and Inclusion Manager to create pathways for people with lived experience of trafficking to participate in ATLEU’s governance and decision-making, including at trustee board level and development of funding proposals.
16. Support the delivery of ATLEU’s Rise and Lead Fellowship project helping to create an employment pathway for people with lived experience of human trafficking and migration in the advice and anti-trafficking sector.
17. Support the Rise and Lead Project Manager with the development of a bespoke inclusive recruitment programme and the delivery of the training fellowship, and the project monitoring and evaluation and dissemination of learning.
Coproduction with the Changemakers
18. Working with ATLEU’s Changemakers to act as agents of change, to influence external stakeholders (e.g. anti-trafficking organisations, policy makers, parliamentarians, media) and share their expertise, whilst ensuring the necessary safeguarding is in place.
19. To work with the Policy Manager and Communications and Public Affairs Officer to facilitate people with lived experience of trafficking to inform, shape and co-produce:
- 
	
Training
 - 
	
Information / legal resources
 - 
	
Peer Research reports
 - 
	
Monitoring and evaluation (ATLEU’s services/ Rise and Lead)
 - 
	
Policy & Communication materials
 - 
	
Events
 
20. To find ways to cultivate respect for lived experience, and encourage inclusive practices in the sector, such as through engagement with the Lived Experience Coalition
Professional Development
21. To take responsibility for self-development on a continuous basis, including undertaking on-the-job and other training as required.
22. To discuss regularly with the Policy Manager your job performance and personal career development.
23. To participate fully in ATLEU’s appraisal process.
Other Duties
24. To play a full role in the organisation supporting colleagues to maximise their effectiveness.
25. To support and adhere to ATLEU’s equal opportunities policy and to always act in an ethical manner that upholds the good reputation of ATLEU.
26. To ensure that the terms of ATLEU’s funders are adhered to in all aspects of ATLEU’s delivery and to provide information for proposals and reports as required.
27. To attend and participate in staff meetings.
28. To support ATLEU’s social media presence in line with the organisation’s strategic objectives.
29. To represent ATLEU at external meetings and where necessary and to attend meetings, occasionally including those out of normal working hours, when necessary. To travel between ATLEU’s offices as required.
30. To undertake additional duties as may become necessary.
Please refer to the attachment below for further information and the full person specification.
We particularly welcome applications from Black, Asian, Minority-Ethnic and refugee and migrant backgrounds and from those with lived experience of the issues that ATLEU seeks to tackle.
Please note that candidates must be able to work in the UK and will be offered the job subject to suitable references and a DBS check. If you are appointed to the role, you will be required to provide further checks on your criminal records status throughout your employment.
We are holding two online information sessions on Zoom in English for applicants to find out more about the role. Details are as follows. A Zoom joining link can be found in the downloadable job pack:
Date: Thursday 23rd October
Time: 6.30 - 7.15pm
Meeting ID: Zoom 889 0469 8513
Passcode: 308237
Date: Wednesday 5th November
Time: 1 - 1.45pm
Meeting ID: Zoom 871 8268 7260
Passcode: 587053
NB. Please feel free to attend these information sessions with your camera turned off or using a different name if that would make you feel more comfortable in the space.
Application Process
Key dates
- 
	
Information sessions will be held on Thursday 23 October, 6pm - 6.45pm and Wednesday 5 November, 1pm - 1.45pm.
 - 
	
The deadline for applications is 23:30 on Sunday 16 November.Applications received after this time will not be considered.
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First round interviews will be held in person on Tuesday 2 and Wednesday 3 December.
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Second round interviews will be held in person on Wednesday 10 December.
 
Please confirm your availability to attend first and second round interviews in your cover letter.
If you do not hear from us by Friday 28 November, it means that you have not been shortlisted for an interview. We regret that we do not have capacity to provide feedback to applicants who are not invited for an interview.
Please ensure that your cover letter addresses the following three points:
- 
	
Why you wish to work for ATLEU.
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How your previous experience demonstrates that you meet the essential Experience and Knowledge criteria, as well as any of desirable criteria if applicable, and
 - 
	
Evidence that you have the following skills and abilities:
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(i) Ability to build rapport with a wide range of people and to communicate sensitively and sympathetically with traumatised and/or vulnerable people.
 - 
		
(ii) Insightful, creative and courageous with the ability to challenge traditional thinking and push for change.
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(iii) Excellent interpersonal skills, professional manner, able to develop strong working relationships and effective alliances.
 - 
		
(iv) Ability to manage effective collaboration.
 
 - 
		
 
Please also include the following information:
- 
	
Contact telephone number
 - 
	
Email address
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Confirmation of availability to attend first and second round interviews, if invited.
 
Inclusion at ATLEU
We are an equal opportunities employer and welcome applications from people of all backgrounds and experiences. We believe that diversity drives innovation, strengthens our teams, and leads to better outcomes for everyone. Each individual is valued for their unique perspectives, cultures, and circumstances, and we are committed to creating an inclusive and respectful environment where all employees feel supported, empowered, and able to thrive.
We actively encourage applications from suitably qualified candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. We particularly welcome applicants from groups underrepresented in our sector, including individuals from Black, Asian and Minority Ethnic communities and those with lived experience of migration or trafficking. Please let us know of any reasonable adjustments needed during the recruitment process or in the role — we are happy to discuss how we can best support you.
The client requests no contact from agencies or media sales.
We’re looking for a Marketing and Communications Manager to lead our talented team, who deliver impactful marketing, communications, and media initiatives at the British Psychological Society.
You’ll be leading on the delivery of our marketing and communications strategy, focusing on member acquisition, retention, and engagement, utilising digital solutions to promote our membership, qualifications, registers and CPD offerings, and much more.
Your expertise in communication will be essential as you cultivate strong relationships with senior internal stakeholders, journalists and media contacts; driving proactive media opportunities to enhance our profile.
You’ll also play a crucial role in monitoring current issues in psychology and the psychological workforce, advising on communications strategies and supporting our campaigns that influence change.
We’re looking for someone with sound experience in marketing, communications and public relations. You should have a proven track record in managing marketing functions and cultivating media relationships, with the adaptability and solutions-focused mindset to thrive in a fast-paced environment.
Join us in advancing the discipline of psychology, and making a real impact on society.
Your responsibilities will include:
- 
	
Managing a team of five direct reports including communications officers, senior marketing executives and a media advisor
 
- 
	
Delivering an annual marketing and communication strategy to drive member acquisition, retention and engagement, with a focus on digital solutions
 
- 
	
Promoting other commercial products, including qualifications, registers and CPD
 
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Managing the relationship between the BPS and the media through the exploitation of proactive and reactive media opportunities, increasing media coverage and visibility for our members
 
- 
	
Collaboratively creating communication campaigns to support the work of our public affairs team, as they aim to influence change at governmental level
 
- 
	
Delivering media-related training to our volunteer psychologists.
 
Why Join Us?
At the BPS, we’re committed to creating a fair and respectful workplace. You’ll be part of a collaborative and talented team. We offer a friendly, values led working culture with an excellent benefits package that includes:
- 
	
Agile & flexible working
 
- 
	
Generous leave entitlement
 
- 
	
Occupational pension scheme
 
- 
	
Cycle to work scheme / free eye care vouchers / Winter flu vaccinations
 
- 
	
Tailored learning & development
 
- 
	
Employee Assistance Programme counselling
 
- 
	
Life Assurance Scheme
 
- 
	
Discounts scheme with local and national organisations
 
How to apply
To apply, please send your CV and a covering letter detailing how you meet the criteria in the job profile. The closing date for applications is 12th November 2025 at 4pm.
The British Psychological Society is committed to a culture of equality, diversity and inclusion. We welcome applications from all sections of the community, irrespective of your background or circumstances. We are only able to accept applications that can demonstrate a right to work in the UK; we are unable to sponsor people requiring a work visa.
Due to the large number of applications we receive, it is not possible to update you on the progress of the application until after the closing date. If you have not heard from us within three weeks of the closing date, please assume that your application has not been successful on this occasion.
The British Psychological Society is committed to a culture of equality, diversity and inclusion. We welcome applications from all sections of the community, irrespective of your background or circumstances.
Building a world where psychology transforms lives
This is an exceptional opportunity for a dedicated fundraising and marketing professional to use their expertise to help bring hope, healing, and practical aid to some of the world’s most isolated communities.
As our Digital Fundraising & Campaigns Lead, you’ll bring creativity and strategy together to inspire supporters and lead the delivery of our digital fundraising and donor acquisition activities.
Leading a talented team of marketing and campaign professionals, you’ll design and deliver integrated digital campaigns that tell powerful stories, deepen engagement, and help grow our community of supporters.
Using data-driven insights and creative flair, you’ll shape digital strategies that not only strengthen donor relationships but also help bring hope and practical aid to some of the world’s most remote communities.
You’ll collaborate with colleagues and partners across MAF to deliver campaigns, events, and digital initiatives that reflect our mission and values, while keeping innovation, compassion, and impact at the heart of everything you do.
Additionally, you will:
- Build strong agency relationships and oversee campaign delivery
- Act as a trusted adviser to senior leadership on digital strategy
- Lead the planning and delivery of events and volunteer engagement at festivals
- Ensure budgets are well managed and campaigns are delivered efficiently
- Develop and evaluate digital performance metrics and reporting
Location: Folkestone, Kent and Cranfield, Oxford (with hybrid working)
Rewards: Salary of £45,000, plus a generous pension scheme, annual leave entitlement, and other great benefits and professional growth opportunities.
Contract: Permanent, full-time
To join us as our Digital Fundraising & Campaigns Lead, you will need:
- At least five years’ experience in digital fundraising and marketing in a charity or mission-driven organisation
- Experience in the end-to-end management of large-scale events
- Experience writing, reviewing, and editing copy for a variety of audiences and uses
- Experience developing and delivering multi-channel digital campaigns with measurable impact
- Experience using analytics tools
- Project management experience
- Demonstrable expertise in paid media strategy and optimisation
- A deep understanding of digital trends, donor behaviour, and fundraising compliance
- Strong creative ideation and direction skills
- To be educated to degree level
- Ideally, two years of team leadership
About Us
Mission Aviation Fellowship (MAF) is a Christian organisation that uses light aircraft to deliver practical help, physical healing and spiritual hope to some of the world’s most remote and inaccessible communities.
For 80 years, MAF has been working in partnership with hundreds of other organisations to enable access to medical care, education, livelihood training and long-term support in over 24 low-income countries.
They believe that every community, however remote, should have access to the essentials of life – that’s why MAF’s flights are a lifeline, not a luxury.
The Benefits
- Salary of £45,000 per annum
- Annual leave entitlement of 22 days per year plus 8 paid public holidays per year
- Non-contributory pension scheme (10% of salary); employees may make voluntary additional contributions
- Death in service payment
- Flexible working policy
- Access to our Employee Assistance Programme
This is an inspiring opportunity for a high calibre, creative digital fundraising professional to join our life-changing organisation.
In this pivotal leadership role, you’ll be connecting hearts and minds, translating compassion into action and driving real-world impact through your creativity and expertise.
What’s more, you’ll have the chance to grow your leadership skills and further enhance your portfolio as part of our passionate, innovative and empathetic team in a role with genuine global impact.
The closing date for this role is 10th November 2025.
Other organisations may call this role Digital Fundraising Lead, Digital Marketing Lead, Digital Campaigns Lead, Fundraising Lead, Digital Engagement Lead, Marketing and Communications Lead, or Marketing and Fundraising Lead.
Mission Aviation Fellowship UK are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.
So, if you’re ready to lead digital campaigns that inspire as a Digital Fundraising & Campaigns Lead, please apply via the button shown.
The client requests no contact from agencies or media sales.
Senior Practice Development Adviser
We are looking for a Senior Practice Development Adviser to lead the design and delivery of projects that influence local leaders and commissioners to improve the availability of evidence-based support for families across early intervention and children’s social care.
If you want to join an impact-driven organisation, improving outcomes for vulnerable children and families, then apply today!
Position: Senior Practice Development Adviser
Location: London/hybrid
Hours: Full-time, 35 hours/week
Salary: £53,300 plus generous benefits
Contract: Fixed Term until March 2027
Closing Date: 9th November
The Role
The team support local areas to use evidence to improve their services and outcomes for children and families. The Senior Practice Development Adviser will work with local leaders to support their decision-making on how to increase the availability of services and approaches that have evidence of improving child outcomes.
You will develop and deliver projects which increase the use of evidence in local services for children and families, in relation to the organisational priority areas, and provide senior input on service and practice development relevant to statutory social work and early intervention services. This will include working to encourage greater use of evidence in local service planning and delivery, supporting the generation of new evidence about what works, and liaising with national and local stakeholders to encourage and support evidence use.
About You
We are looking for someone with in depth understanding of UK policy, legislation and practice relating to children’s services, including how this responds to the needs of vulnerable and disadvantaged groups.
You will understand the role of evidence in improving local services and assessing their impact and be skilled in supporting others to engage with data and evidence
You will have experience of:
- Management of children’s social work and/or early intervention services, and an understanding of local multi-agency systems
 - Working with local leaders and commissioners on service improvement or practice development in a relevant sector, for example children’s services, public health, or NHS
 - Managing large and complex projects to time and budget
 - Managing and motivating staff and non-staff teams.
 
The Organisation
This is a great place to work, where everyone is high performing and where together everyone can achieve impact that makes a real difference for vulnerable children and families. Focusing on using and championing high-quality evidence, working directly with government and local leaders, the team provides practical solutions and encourages change. This is an organisation with ambitious aims and people are essential to its success.
Benefits include:
- 30 days annual leave, plus one extra day off for your birthday, paid bank holidays with up to three which may be switched for religious observance
 - Up to five days carers’ leave, in a 12-month period, three days paid
 - Paid compassionate leave
 - Enhanced sick pay
 - Enhanced parental leave and pay
 - 6% employer and 3% employee contribution. No limit on any additional employee contributions made via auto enrolment
 - Employee Assistance Programme with 24/7 counselling, legal and information line
 - Unlimited access to 24/7 GP
 - Mental health support
 - Life cover at x4 annual salary
 - Bike to work scheme.
 
The organisation offers excellent salaries, learning and development opportunities, and a great office location situated in the heart of St James’s. Working in a hybrid and flexible way, the organisation recognises the importance of a good work-life balance. Please note that where staff live within approximately two hours travel of the office, they are expected to work onsite two days per week. For those based further afield, more flexible or home working arrangements can be discussed.
Do you want to work somewhere that values and celebrate diversity and are committed to providing an inclusive environment for all employees? People are at the heart of everything we do. It’s vital that the workforce reflects the diversity of stakeholders, and the wider society in the UK, and we actively seek candidates from diverse backgrounds and communities.
You may have experience in other areas such as Practice Development Advisor, Senior Practice Development Advisor, Social Worker, Social Work, Children’s Worker, Practice supervisor, Early Intervention, Early Intervention Officer, Family Help, Children’s Service, Project Manager, Public Health, NHS.
This role is currently unable to offer sponsorship. Please ensure you have the right to work in the UK before applying.
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
There will also be two drop-in sessions to find out more about the role:
- Tuesday 21 October, 3:30 – 4:15
 - Wednesday 29 October, 4:00 - 4:45
 
To register to a drop in session please see our job pack to register. Please note that you will only need to attend one drop in session #INDNFP
Employment and Progression Coordinator
Salary: £30,000 per annum, pro-rata (£24,000 per annum for 28 hours per week)
Hours: 28 hours a week, spread across Monday to Saturday (mostly Monday to Friday, 9am to 5pm, with occasional Saturday work to support projects)
Contract: Fixed Term until August 2028
Place of work: Action on Disability Centre for Independent Living, Mo Mowlam House, Clem Atlee Court, London SW6 7BF
About Action on Disability
Action on Disability (AoD), founded in 1979, is one of London’s leading Disabled People’s Organisations (DPOs). Guided by the Social Model of Disability, we work to remove barriers and promote equality, inclusion and choice for all Disabled people.
AoD is a medium-sized charity with a Board of Trustees, 27 staff, and a strong pool of casual staff and volunteers. Many of whom have lived experience of disability. We are proud that 100% of our Board and 54% of our staff identify as Disabled.
We deliver four key services: Youth, Employment, Welfare Benefits, and Independent Living.
AoD’s Employment Service
The Action on Disability Employment Service is setting the agenda for disability employment across London with great results. We are at the forefront of setting up and delivering supported internships for Disabled young people. We provide an holistic service from management and employer engagement to hands-on, supervised support work across all sites.
Our Employment Service welcomes external referrals and offers support for Disabled people via our in-work support service.
We are looking to recruit several support workers to expand our pool.
Purpose of the Role
The Employment and Progression Coordinator supports Disabled young people and adults to move into and thrive in paid employment. Working within AoD’s Employment and Supported Internship programmes, the postholder will provide person-centred guidance, job coaching, and practical in-work support.
The role includes supporting current and past interns, working alongside employers to create inclusive opportunities, and promoting the benefits of employing Disabled people.
Main Responsibilities
Supporting current and past Disabled Interns
- Provide 1:1 and group support to enable people to explore their skills, interests and aspirations, and move into meaningful paid work.
 - Support participants to understand their rights at work and access reasonable adjustments.
 
Employer Engagement and Development
- Build and maintain positive relationships with a range of employers to create and sustain inclusive job and internship opportunities.
 - Encourage employers to adapt roles where needed and to provide a supportive working environment.
 
Programme Delivery and Administration
- Support the delivery of the Employment and Supported Internship programmes, including one-to-one sessions, group activities, and outreach events.
 - Support the planning and recording of participant journeys, including achievements, placements and outcomes, using Salesforce and other tools.
 - Work in line with AoD’s aims, values and the Social Model of Disability.
 
Additional Information
- Some evening or weekend work may occasionally be required.
 - An enhanced DBS check will be required.
 - Travel across Greater London will be required; travel expenses reimbursed according to policy.
 - All staff share responsibility for upholding AoD’s values and ensuring that our work reflects the principles of the Social Model of Disability.
 
In return we offer
- 25 days annual leave (pro rata), rising to 30 days after 5 years’ service
 - Life Assurance (1x salary if enrolled in the auto-enrolment pension)
 - Company sick pay (2 weeks after 6 months’ service; 1 month after 12 months)
 - 2 weeks Disability Leave pay
 - Employee Assistance Programme
 
Closing Date: 19th November 2025
Interview Dates: Week commencing 24th November 2025
We welcome applications from Disabled people and will provide reasonable adjustments at all stages of recruitment and employment.
We are actively encouraging Disabled people to apply.
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
Action on Disability prides itself on being an accessible and equal opportunity employer.
No agencies please.
- 
	
Salary: £63,491
 - 
	
Location: London
 - 
	
Contract Type: Fixed Term
 - 
	
Contract Duration: 18 months
 - 
	
Hours: Full Time
 - 
	
Closing Date: 17 November 2025
 - 
	
First Interview Dates: Week beginning 24 November
 
About the role
Join us as a People Business Partner and play a key role in shaping an engaging and supportive workplace across our Asia offices. In this role, you will partner closely with managers and teams in Japan, Indonesia, the Philippines, Singapore and beyond, providing thoughtful guidance, reliable HR support, and strategic people solutions that help our colleagues thrive becoming the trusted advisor who connects day-to-day operational needs with bigger organisational goals, ensuring our People & Culture approach is fair, consistent, and aligned with best practice. If you are passionate about building positive working environments and enabling teams to do their best work, this is an opportunity to make real impact across a diverse, international organisation.
Meet your Manager
In this role you will be managed by Cheryl King-McDowall. Cheryl joined ClientEarth from the UK Cabinet Office, where she worked on Government Communication professional standards and major programmes including Covid Communications, UK GREAT Campaign, and the Leadership College for Government. On secondment from the Cabinet Office she led the creation of a new operating model for the House of Commons’ HR function. Prior to this, Cheryl has worked in and led HR, Policy, Communications and Operations, for over 30 years in a variety of organisations including Local Authorities, Charity, NGO, and Higher Education sectors. With a background in occupational and organisational psychology, she specialises in organisational development and effectiveness, change and business improvement.
Main Duties
- Provide strategic HR support and guidance to managers and staff, ensuring policies and procedures are well understood and applied consistently.
 - Share best practices and drive consistency in HR practices across global teams.
 - Support leadership meetings by delivering insights and assessing People & Culture needs proactively.
 - Advise on complex employee relations issues, including performance management, conduct, capability, and grievance handling.
 - Oversee our relationship with our Employer of Record (EOR) including, ensuring accuracy and timely submission of payroll processes in line with legal and organisational requirements.
 
See the job description (below) for a full list of duties for this role.
Role requirements
- Previous experience working in a HR role in South East Asia (particularly Philippines, Malaysia and Indonesia) with in-depth understanding of local employment laws in at least one of these countries (essential).
 - CIPD qualified (Assoc & above) or equivalent work experience (essential)
 - Experience of working with Employer of Record providers (essential)
 - Strong understanding of HR systems, processes, and best practices. (essential)
 - Fluent (CEFR level C2) in English (essential)
 - Effective interpersonal skills, capable of working independently and collaboratively (essential)
 
See the job description (below) for a full list of requirements for this role.
Note to candidates: We know that long lists of criteria can be daunting and that some candidates will not apply for a role unless they feel they are 100% qualified. If you feel you meet at least some of the essential criteria, we still encourage you to apply.
Further Information
Have a question about this job? Please visit our Careers site for advice on applying, FAQs, and more.
Flexible working: We are proud to be a Flexa accredited Employer. Visit our Flexa Employer page for more information on our approach to flexible working. Our flexible working policy allows our people the choice to decide to work from home/another location in the country where their contract of employment is issued for 80% of their month, with the other 20% of their month being office-based See our Benefits page for more as well as our flexible working FAQ.
ClientEarth values diversity and inclusion and the benefits this brings. We aim to appoint the most suitable candidate at all times and welcome applications from people from all different backgrounds. See our equity, diversity and inclusion journey page for more.
Please note that ClientEarth is only able to employ those who have the pre-existing legal right to work in the UK.
ClientEarth is not a law firm and does not provide legal advice or legal services to third parties.
Using the power of the law to protect life on Earth.


                    The client requests no contact from agencies or media sales.
Job Title: Steps to Success Project Coach (7- Months Maternity Cover)
Location: Hastings covering the East of the County
Salary: £26,000 – £29,291 per annum (depending on experience)
Hours: 37 hours per week (full-time)
Contract: Fixed Term
Reports to: Area Manager
About CXK
CXK empowers people to succeed in employment, education and training. The charity strives for a fairer society where everyone can grow and realise their potential. “The CXK Way” embodies the following core values:
· Ethical – We work with professionalism, honesty and integrity
· Passionate – We reach out enthusiastically to all who need our support
· Innovative – We inspire, enhance and improve
· Collaborative – We engage, support and share with others
Steps to Success
CXK delivers the Steps to Success programme across East Sussex, in partnership with East Sussex County Council.
Funded by the Careers Enterprise Company, this exciting project delivers a tested model across secondary schools, supporting young people in year 11 to achieve successful post 16 pathways.
The Team
The Project Coach will be based within CXK’s Youth Employability Service (YES) and will undertake regular careers-based interventions with young people, supporting them to understand their options and take steps toward achieving their goals around education, training and /or future employment. The coaches’ approach is focused, creative and persistent, building on young peoples’ confidence and motivation alongside their skills and personal growth.
About the Role
We are seeking a dedicated and compassionate Project Coach.
You will support a caseload of young people in Year 11, seeing them in their school setting or in the community if they are not attending school. Working across the East of the county, with schools and FE Colleges you will play a key role in ensuring that young people receive the tailored guidance and support they need to progress confidently into further education, training, or employment. You will build positive working relationships through co-located working, and accurate input into relevant databases.
You will maintain regular contact with the young people you support, building trust and ensuring that casework is delivered with care and consistency. Your role will involve assessing needs, action planning, reviewing progress, and adapting support as required. Also supporting parents/carers to be aware of their young person’s next steps and the opportunities available.
About You
This is a fantastic opportunity for someone with experience working with young people, especially SEND and Risk of NEET young people, who understands the post-16 education and training landscape and the importance of person-centred support. You will be a confident communicator and collaborator, able to manage your caseload and make a genuine impact on the lives of the young people you support.
Skills and Knowledge
At CXK we are proud to be a disability confident and equal opportunities employer. We actively promote diversity within our workforce and welcome applications from all sections of the community.
Minimum Criteria
· An understanding of the needs, and challenges faced by young people who are at risk of not being in education, employment or training
· Experience of working with young people on a one-to-one basis, developing personalised plans and goal setting
· Experience of managing a range of tasks at any one time, and holding positive relationships with different stakeholders
Essential Criteria
· A willingness to travel with a full UK drivers’ licence and use of own vehicle
· Experience working with young people
· Demonstratable experience of engaging and supporting young people.
· Be aware of risks, health & safety and safeguarding concerns, to act and escalate as appropriate
· Strong communication and interpersonal skills, with experience liaising effectively with schools, parents/carers, and multi-agency professionals
· Experience of assessing individual needs, develop action plans, and monitor progress
· Skilled in managing a varied caseload and maintaining accurate and confidential records
· Understanding of the post-16 education, training, and employment landscape
· Ability to build trust and maintain regular, consistent contact with young people
· Self-motivated and able to work independently as well as part of a team
· Competent in using IT systems, databases, and digital communication tools
Employee Experience
A career with CXK is deeply rewarding and offers the opportunity to make a lasting difference in the lives of young people. As part of the Steps to Success programme, this role gives you the chance to empower and motivate young people to take positive steps into further education, employment, or training.
You’ll work independently and proactively, with the flexibility to manage your own diary and plan your week around the needs of your caseload. You will balance 1:1 support, multi-agency collaboration, school visits, and parent/carer engagement. It’s a role that requires initiative, empathy, and a passion for supporting opportunities for young people who need it most.
At CXK, we are committed to supporting our staff to grow, thrive, and develop their potential. You’ll be part of a supportive and collaborative team that values inclusion, wellbeing, and continuous learning.
Benefits of working with us
Our employee benefits include:
· 30-33 days holiday, plus bank holidays
· Defined contribution pension scheme (matched by CXK up to 10% depending on length of service criteria)
· Benenden private healthcare cover
· Flexible working
· Enhanced maternity and paternity leave
· Training and development programmes and opportunities
· Mental and physical healthcare initiatives and more
Recruitment Timeline
Vacancy closing date: Sunday 9th November 2025
Application review date: Monday 10th November 2025
Interview date: Monday 17th November 2025
Useful Information
If you have any questions or wish to have an informal conversation before submitting your application, please contact the Recruitment Team at recruitment at CXK dot org
Please note: Applicants will need to complete an enhanced DBS check and provide references before any offer of employment is made.
The client requests no contact from agencies or media sales.
Are you an experienced fundraiser looking for a job that is varied, dynamic and helps create meaningful change in the current climate crisis? If so, this role might be for you!
We are seeking a passionate and experienced Fundraising Officer to help unlock the financial support needed to decarbonise churches, schools, and clergy housing across six dioceses: Worcester, Hereford, Gloucester, Birmingham, Coventry, and Lichfield. The six dioceses are working in partnership in our mission to embrace the drive towards becoming Net Zero Carbon.
In this exciting role, you will play a vital role in enabling the church to reduce emissions from buildings and transport, supporting our commitment to environmental stewardship. You will collaborate with teams in all six dioceses and take the lead on:
· Securing funding to deliver net zero carbon projects and initiatives
· Building stakeholder relationships, researching and marketing funding opportunities
· Supporting and communicating with our parishes, walking alongside them on their NZC journey
If you are a person that has proven fundraising abilities, ideally in the charity sector, then we would like to talk to you! This role will suit a person who has a passion for sustainability and the ability to inspire others to support your cause. Strategic thinking and relationship building skills will be important as well as the ability to engage in complex stakeholder environments. We are looking for a person who is empathetic and committed to the role of church buildings as local centers of Christian worship and mission; you will have sympathy with the aims and values of the Church of England.
The client requests no contact from agencies or media sales.
Salary: £25,593.44 per annum (inclusive of shift allowance) + excellent benefits
Remote Birmingham (remote with some hybrid working)
Contract: Permanent, Full time, 35 hours per week (rota basis including evenings and occasional Saturdays).
Are you passionate about helping people manage their finances and overcome debt challenges? Do you thrive in a supportive, client-focused environment? Join our team as a Debt Advice Support Officer and make a real difference in people’s lives.
About the Role
As a Debt Advice Support Officer, you’ll be the first point of contact for clients preparing for debt advice. You’ll guide them through budgeting, gather key information, and support our Money Advisers by ensuring clients are ready for their advice sessions.
This is a role for resilient candidates who are consistent in approach and can demonstrate that they are able to deal with subjects that can be highly emotive and sensitive. With proven experience in a customer service role, you will possess accurate data entry skills and have the desire to learn and develop. We offer full training and there is the opportunity, with experience in this role, to progress your career further as a Money Adviser.
This role is an excellent way to begin your career at the Money Advice Trust in debt advice and financial support. With comprehensive training and hands-on experience, you’ll gain valuable skills that can lead to progression into a Money Adviser role and beyond. Whether you're just starting out or looking to build a meaningful career helping others, this is a fantastic opportunity to grow and make a lasting impact.
Your key responsibilities will include:
· Support clients in creating budgets and gathering financial information
· Maintain accurate records and appointment systems
· Communicate empathetically and clearly with clients and colleagues
· Ensure compliance with GDPR and internal quality standards
About You
Our ideal candidate will bring:
· Strong verbal and written communication skills
· Empathy and understanding of client needs
· Proficiency in Microsoft Office and remote working tools
· Attention to detail and good numerical skills
· Experience in a customer service role
Don’t worry if you don’t meet every requirement — if you’re excited about the role, we’d still love to hear from you. You may be the right person for this job, or for another opportunity with us.
What We Offer
We provide full training and extensive support to give you all the tools needed to become an exceptional Debt Advice Support Office. The majority of our three-week training programme will be conducted at our offices in Birmingham (Five Ways) along with some remote training too.
We believe in taking care of our people, and we offer a great range of benefits, including:
· 29 days annual leave plus bank holidays
· A contributory pension scheme
· Flexible hybrid working arrangement
· Generous life insurance
· Wellbeing days to support your mental health
· A healthcare cashback scheme
· Access to an Employee Assistance Programme
· Working outside the UK (up to 30 days in a 12-month period)
· Free on-site gym
· Enhanced maternity pay
· A birthday voucher to celebrate your special day
How to Apply
We’d love to learn more about you! Please send us your CV and a short cover letter (max 500 words) outlining how you meet the criteria in the job description and why you would be a great Debt Advice Support Officer.
We value authentic applications, so please refrain from using AI-generated content. We’re interested in hearing your own words, experiences, and motivations, this helps us understand your genuine interest in the role and what makes you unique.
If you need any adjustments to help you perform at your best during the recruitment process, please contact us and we’ll be happy to discuss them.
Important Information
We may close this advert and process early if we receive a high number of applications, so please apply as soon as possible.
We will only use the data you supply to us for recruitment purposes, and it will be held for twelve months. For further details, please see our Privacy Notice for Job Applicants on our vacancies page.
Our Commitment to Inclusion
We take diversity seriously and are committed to creating a workplace that reflects the communities we serve. Our values: ‘We put people first, We support each other, We solve problems’ underpin our vision to be a place where everyone feels welcome, respected, and empowered to bring their authentic selves to work.
We use a blind recruitment system to ensure fairness. Personal details such as name, address, gender, ethnicity, sexual orientation, or educational institution remain hidden until shortlisting is complete. We warmly welcome applications from all backgrounds.
People and Training Manager Part-time 21 hours (£45,500 pro rata) remote
Are you passionate about building feminist, people-centred workplaces? We're looking for a compassionate and organised People and Training Manager to lead our internal HR function at GFS. You'll manage day-to-day HR operations, coordinate recruitment and training, and act as the key point of contact for our outsourced HR partner.At GFS, we believe in creating a supportive and inclusive work environment where our team can thrive.
About Girls Friendly Society
Established in 1875, GFS is one of the oldest UK registered charities working to support girls and young women. We believe in challenging gender inequality by empowering girls and young women. We achieve this by providing groups and opportunities for girls and young women to build friendships, gain confidence, and learn that they are unstoppable. We deliver a programme of activities designed to develop socio-emotional skills such as confidence, self-esteem, emotional wellbeing, and resilience, and recruit and train women volunteers to run those activities in a space designed for girls and young women. We prioritise working in areas of disadvantage.
Our Commitment to Equality, Diversity and Inclusion
GFS is committed to building a diverse workforce that reflects the communities we serve. We actively welcome applications from people of all backgrounds, particularly those from marginalised communities including Black, Asian and minoritised ethnic candidates, LGBTQ+ individuals, disabled people, and those from underrepresented groups.
As part of our commitment to equitable recruitment, we guarantee interviews for candidates from marginalised communities who meet the essential criteria for the role. We are also committed to making reasonable adjustments throughout the recruitment process and in the workplace. If you require any adjustments to support your application or interview, please let us know and we will work with you to ensure an accessible and inclusive process.
Why Join Us?
As part of our organisation, you'll enjoy:
- Remote working with annual in-person opportunities to connect with colleagues 25 days annual leave (pro rata), plus bank holidays
 - Long service leave after two years
 - GFS Pension Scheme with 7.5% employer contribution
 - We embrace flexible working and support our employees to work in ways that suit their individual circumstances and responsibilities
 - 24-hour access to Employee Assistance Programme
 - Season ticket loan
 - Annual EDI Learning Days
 - Study time and personal training budget nto support your professional development
 
Key Dates
- Closing date: Noon, Monday 17th November 2025
 
- Informal Q&A (optional): 3pm on Tuesday 11th November 2025
 
- Interviews: Tuesday 2nd and Wednesday 3rd December 2025
 
The client requests no contact from agencies or media sales.
Money Adviser – National Debtline
Salary: £36,069 per annum (inclusive of shift allowance) + excellent benefits
Birmingham (remote with some hybrid working)
Contract: Permanent
Hours: Full time, 35 hours per week (rota basis including evenings and occasional Saturdays).
Closing date: 16th November 2025
About the Role
Our client are passionate about making a positive difference. They’re now looking for Money Advisers to join our National Debtline team and help them support people across the UK to tackle their debts and manage their money with confidence.
As a Money Adviser, you’ll provide tailored, specialist money advice to clients. You’ll help clients navigate complex debt situations, providing clear, empathetic and non-judgemental support while meeting quality and productivity standards.
Your key responsibilities will include:
· Providing specialist money advice and support across multiple channels.
· Communicating with clients in a clear, supportive and empathetic way.
· Identifying and explaining appropriate debt solutions (e.g. DROs, IVAs, DMPs).
· Accurately maintaining client records and administrative processes.
· Collaborating with colleagues to ensure service quality and continuous improvement.
· Acting as an ambassador in all client and stakeholder engagement.
About You
Their ideal candidates will bring:
· Proven experience in a telephony customer service or advice role.
· Excellent communication skills – both written and verbal – with the ability to explain complex information simply to a variety of callers, some of whom may be distressed or have suicidal thoughts.
· A customer-focused, empathetic and non-judgemental approach. A high level of IT proficiency (Word, Excel, Outlook, Teams, Zoom) and ability to adapt to new systems.
· Strong organisational skills and the ability to manage workload effectively.
· Resilience and the ability to stay calm in challenging situations.
What they offer
They provide full training and extensive support to give you all the tools needed to become an exceptional adviser. The majority of their 10-week training programme will be conducted at their offices in Birmingham (Five Ways) along with some remote training too. You must be able to commit to training on a full-time basis.
Training to become a Money Adviser is challenging and also staying up to date with new legislation in this arena is important, therefore you need to be willing to manage your own development during and outside working hours. With the initiative to research some of the finer technical points of debt advice, you will possess the drive to succeed in a role that presents challenging targets.
We believe in taking care of our people, and we offer a great range of benefits, including:
· 29 days annual leave plus bank holidays
· A contributory pension scheme
· Flexible hybrid working arrangement
· Generous life insurance
· Wellbeing days to support your mental health
· A healthcare cashback scheme
· Access to an Employee Assistance Programme
· Working outside the UK (up to 30 days in a 12-month period)
· Free on-site gym (Birmingham)
· Enhanced maternity pay
· A birthday voucher to celebrate your special day
How to Apply
We’d love to learn more about you! Please send us your CV and a short cover letter (max 500 words) outlining how you meet the criteria in the job description and why you would be a great Money Adviser.
We value authentic applications, so please refrain from using AI-generated content. We’re interested in hearing your own words, experiences, and motivations, this helps us understand your genuine interest in the role and what makes you unique.
If you need any adjustments to help you perform at your best during the recruitment process, please contact us and we’ll be happy to discuss them.
Important Information
We may close this advert and process early if we receive a high number of applications, so please apply as soon as possible.
We will only use the data you supply to us for recruitment purposes, and it will be held for twelve months. For further details, please see our Privacy Notice for Job Applicants on our vacancies page.
Our Commitment to Inclusion
We take diversity seriously and are committed to creating a workplace that reflects the communities we serve. Our values: ‘We put people first, We support each other, We solve problems’ underpin our vision to be a place where everyone feels welcome, respected, and empowered to bring their authentic selves to work.
We use a blind recruitment system to ensure fairness. Personal details such as name, address, gender, ethnicity, sexual orientation, or educational institution remain hidden until shortlisting is complete. We warmly welcome applications from all backgrounds.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
We are The Bike Project, a charity that collects second-hand bikes, refurbishes them and donates them to refugees and people seeking asylum in the UK. That brings better health, freedom and independence to people rebuilding their lives in the UK. That’s vital when many are living on less than £10 a week.
A bike links people to essential services, including foodbanks and legal advice, as well as the local community.
About Us
The Bike Project is an award-winning charity which refurbishes second hand bikes and donates them to refugees. We were founded in 2013 by, Jem Stein, after he struck up a friendship and found a bike for Adam, a Darfuri refugee who had fled his home in Sudan after war broke out.
The Bike Project has grown into a national operation with new CEO, hundreds of volunteers, a team of 20 committed staff, roadshows in different cities, an online shop and two workshops, one in the capital and one in Birmingham.
To date we have supported over 15,000 refugees and people seeking asylum by giving them a second-hand bike. In addition, we have supported hundreds through our programmes designed to build confidence and build friendships in the local community.
Duites and Responsibilities
This role will provide maternity cover for an initial period of 12 months, with the potential for a 1–2 month extension. It will focus on developing new corporate partnerships and managing relationships with our existing corporate supporters.The role holder will work closely with the Chief Executive and Head of Fundraising, Marketing and Retail to ensure a strategic approach to the development and management of relationships with our corporate partners, enabling us to maximise the potential from them.
As well as leading income generation, the post will develop current and new corporate partnerships, providing personalised stewarding journeys.
Skills and Qualifications
The ideal candidate will have extensive experience of securing income directly from corporates for charity, both winning and securing new partnerships as well as maintaining and developing existing supporters. They will be able to prioritise, manage pipelines, research, pitch and manage partnerships to increase their value.
Location
Hybrid, with one day a week working from our London (Brixton) office. Occasional travel required to Birmingham, evening or weekend work.
Benefits and Perks
As a small and agile charity, we thrive on creativity and are quick to implement fresh ideas. You’ll have the chance to witness the tangible difference your work makes through regular donation sessions at our London and Birmingham workshops.
At The Bike Project, we offer a fantastic benefits package, including:
· Extended family leave (eligibility requirements)
· 25 days of annual leave (Pro-rated)
· Access to the Reward Hub
· An Employee Assistance Programme
· A pilot scheme for a nine-day fortnight is currently underway
We warmly welcome applications from disabled and global majority candidates, as well as individuals with lived experience of the refugee or asylum system.
The Application Process
To apply, please submit a CV and a short cover letter. Interviews will take place in two stages. Shortlisted candidates may be asked to complete a short task. Closing date: 09/11
                To apply for this position you must be able to prove your right to work in the UK. 
Diversity, equity and inclusion are at the heart of what we value as a Charity.  The Bike Project is an equal opportunities employer and all qualified applicants will receive consideration for employment without regard to race, religion, sex, sexual orientation, age, disability or any other status protected by law.
Our hiring team are happy to support with any reasonable adjustments that are needed within the recruitment process. 
To request an informal chat about the role please contact us using the contact form on our website. 
Please note that applications without a cover letter will not be considered. 
            
The client requests no contact from agencies or media sales.
Salary: £24,938 per annum
Contract: Fixed term until April 2026
Full time: 37.5 hours per week
Location: Norwich
Closing date: Monday 10th November 2025 at 11.30 pm
We’re looking for an enthusiastic individual with office administration and customer service experience to join us as an Administrator and provide the support we need to help us deliver an effective local service. This is an exciting opportunity and you will play a key part in standing up to the housing emergency.
About the role
You will provide administrative support functions and have responsibility for designing and developing office systems and processes, data input, extraction and analysis and finance administration. You will be a first point of contact for in-person and telephone callers to the service which involves taking client details, providing information and working with advisers to direct enquiries to the right people. Helping the front line team with case administration, assisting the Hub management with ad-hoc projects and making sure that our office equipment is properly maintained – these are all aspects of this interesting, varied and vital role.
We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.
About you
With proven office administration and customer service experience, you will be a confident user of Microsoft Office, including Excel, Word, PowerPoint and Outlook. Someone with a passion for social justice, who thrives in a fast paced and busy office environment, you have a flexible and tenacious approach and enjoy learning new skills. You will be able to input, extract and analyse data and be able to review processes, introducing new ways of working where needed.
In return we can offer a competitive salary and a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.
Benefits
We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.
About the team
In Norfolk we have provided housing advice for over 25 years, with offices in Norwich and Kings Lynn as well as Court Desks in Norwich, Kings Lynn and Great Yarmouth County Courts. We work within communities to understand and respond to the housing issues they have and work in partnership to deliver our priorities: supporting people with additional needs, combatting discrimination and disrepair in the private rented sector and fair access to and delivery of social housing throughout Norfolk.
About Shelter
Home is a human right. It’s our foundation and where we thrive. Yet every day millions of people are being devastated by the housing emergency.
We exist to defend the right to a safe home. Because home is everything.
We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.
Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.
Safeguarding Statement
Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.
Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.
How to apply
Please click ‘Apply for Job’ below. You are required to submit a CV and a supporting statement with responses to points 1 - 4 in the ‘About you’ section of the job description, of no more than 350 words per point
Please provide specific examples following the STAR format and ensure you demonstrate how you address the behaviour below throughout your responses.
- We prioritise diversity and have an inclusive and open mindset.
 
CVs without supporting statements will not be considered.
The client requests no contact from agencies or media sales.