Programme development advisor jobs in washington d c, district of columbia

About Refugee Action Kingston

At Refugee Action Kingston (RAK) we're dedicated to helping the successful integration of refugees and people seeking asylum into the local community. With over three decades of experience, we provide a comprehensive range of services including welfare support, immigration and legal advice, education, counselling, and career guidance.

RAK employs 15 staff and currently has nearly 200 volunteers. In 2023/24 more than 2,000 people benefited from our services

What we can offer you

· Work in a highly respected organisation punching above its weight – providing quality support to over 2,000 individuals and families a year

· A friendly and supportive environment, with an experienced team of professional teachers, counsellors, solicitors and advisers and a dedicated team of experienced volunteers

Opportunities for flexible and hybrid working

· Real potential for a creative thinking individual to build on and shape a dynamic responsive programme

Our values

· Empathy: we put ourselves in the shoes of those we work with.

· Enterprise: we're innovative and resourceful in our approach to supporting refugees and people seeking asylum.

· Empowerment: we strive to empower our clients, helping them achieve their aspirations.

Role overview

The main duties of the post

· Overall strategic development and management programmes for adults at the Community Hub

· Collaborative work with and engagement of project partners and other agencies in the borough

· Ensuring Monitoring and evaluation takes place

· General responsibilities within the organisation

1. Overall strategic development and management of the Community Hub Programme

Manage and develop the Community Hub providing activities, personal development opportunities and information for refugees and people seeking asylum.

Line manage ESOL Coordinator with supervision and appraisals supporting their CPD

Work with the ESOL Coordinator and volunteers to develop activities and client engagement within the project.

Plan and ensure delivery of short courses, workshops and events either in house or facilitated by partners.  Promote local activity and encourage client participation in line with the requirements of the Big Lottery funding.

Oversee project activities in all venues ensuring practical and active implementation of all policies and procedures, particularly Health and Safety, Risk Assessments, and Safeguarding 

Work with Volunteer Coordinator to support and supervise volunteers to a high standard.

Manage Venue bookings

 

2. Collaborative work with and engagement of project partners and other agencies in the borough

Source and work with project partners on successful delivery of activities and events within the project and promotion of wider activities in the borough

Build relationships to facilitate client progression and promote the organisation

Work with the volunteer coordinator to use local networks and food resvue partnerships to ensure the provision of Food and refreshments

3 Monitoring and evaluation

Ensure up to date records are maintained on the RAK database

Maintain and further develop Monitoring and Evaluation, recording participation and achievements implementing rigorous consultation processes for all participants, regular surveys and clients focus group activities

Prepare reports for the funders

4 General Responsibilities within the organisation

Team responsibilities including attending staff meetings, dealing sensitively with service users and facilitating internal and external referrals.

Work within the team to deliver a holistic service for clients.

Work within the team to undertake duties to ensure a clean and safe working environment.

Represent RAK at external meetings as agreed with the CEO, attend training, keep

up-to-date with changes in the asylum system.

Undertake any other duties that may reasonably be required.

 

Please note the duties outlined in this Job Description may be reviewed and amended from time to time.

 

Hours: 37.5 hours per week

Contract: 12-month fixed-term (continuation beyond this is subject to funding)

Responsible to: Senior Strategic Lead (Salford CVS)

Place of work: Salford CVS offices and Salford Family Hub sites in the wider community

Family Hubs are a central tenet of the Salford City Council’s Family Partnership Early Help Service, which was established in 2017. Following a full service review, redesign and, public consultation, Salford City Council’s Early Help services for children, young people and their families aged 0-25 (family support, children’s centres, youth service) were brought together and Children’s Centre sites were re-positioned as Family Hubs.

There are currently 4 Family Hubs in the city, offering integrated services and support for families at a neighbourhood, place-based level. The Family Hubs enable integrated delivery and co-location of services such as Salford City Council’s early help teams, 0-19 health teams, youth service teams, schools’ coordinators, school readiness advisors, Area Special Educational Needs Co-ordinators, early support key workers and portage workers.

The range of services delivered through the Family Hubs includes antenatal and postnatal support, child health, early help, relationship support, parenting support, SEND provision (neurodevelopment pathway, early support, and portage), adult and child mental health support (including parent, infant mental health). Salford City Council’s Family Partnership Early Help Service took the Family Hub model to the next level of development through co-production and participation with a focus on engagement with the VCSE sector and the development of a volunteering programme, this programme of work is delivered by Salford CVS.

As a result of the partnership with Salford CVS, there has been an expansion to the existing Family Hub network to include a range of VCSE sector organisations which has built the capacity to enhance the Family Hub offer and ensure that Family Hubs are sustainable and owned by the communities they are located within. 

We are looking for someone who:

• Will enjoy working within a team of dedicated, friendly people who believe in making a difference
• Can effectively engage with a diverse range of VCSE organisations support them to access Family Hub Small Grant Investment, act as Referral Organisations for the family hub Navigators and include them as part of the Family Hub Partnership delivery model

If that sounds like you – then we want to hear from you!

For more information about the role and to apply, please visit our website via the Apply button.

Closing date: Monday 9th June 2025, 12 noon

Interview date: Friday 20th June 2025

Role: Healthcare Partnerships Lead

Hours:  22.5hr hrs per week, (3 days)

Location: Homebased within the UK with a requirement to travel and support in person events, conferences and meetings

Reporting to: Director of Programmes and Partnerships

Benefits: Flexible working arrangements, 28 days of annual leave (FTE) + 1 day for your birthday, pension scheme

Key relationships: Managing external relationships with key healthcare professionals and partners and working closely with our Medical Advisor and Information and Research Manager

Salary: £38,000 per annum (FTE)

Essential: Access to own car and full clean driving licence

 

About The Role

Do you have experience in working collaboratively, establishing meaningful partnerships within the healthcare sector and are looking to make an impact at the world’s leading multiple sclerosis healthy lifestyle charity?

We’re looking for an experienced Healthcare Partnerships Lead to continue to steer the delivery of our Healthcare Engagement Strategy and build upon our Program expertise. With a strong focus on reducing health inequalities, you’ll lead, develop and deliver activities that meet our strategic ambition to ensure that as many people as possible understand that there is hope after an MS diagnosis.

We need to engage with healthcare professionals as, for many people with MS, this group are the first people they seek credible information from and will potentially have a life-long relationship with, given the incurable nature of the condition.

About Us

Overcoming MS is the world’s leading multiple sclerosis healthy lifestyle charity established in 2012. We are unique in our whole person approach and practical evidence-based focus upon self-management of MS, formulated as a holistic program. At Overcoming MS, we are here for everyone with MS who wants to take control of their health and wellbeing.

Although there is currently no cure for MS, we help people with MS to live well by making informed lifestyle choices. They have clear, practical actions to take, by following an evidence-based self-management program. This program uses substantial scientific evidence of how holistic self-care, alongside medical therapies, benefits people’s physical and mental health. Knowing people can change their risk of deterioration through lifestyle choices gives hope to us all.

Our vision is that people with MS feels empowered to take control of their health, are making informed lifestyle choices and living a full and healthy life.

Overcoming MS Strategy

Our strategy for 2024 to 2026 establishes five key objectives:

Raise awareness within the global MS community of the importance of healthy lifestyle and the Overcoming MS Program. 

Deliver world class information, tools and support to the Overcoming MS community, empowering them with the confidence and knowledge to follow, understand and share the Program, wherever they start.

Build the authority of Overcoming MS through developing team expertise, communicating the existing evidence base, building new evidence, and through influencing and working in partnerships. 

Grow a collaborative, knowledgeable, passionate and sustainable team of staff, facilitators and volunteers. 

Develop financial growth and independence through reducing our cost base, increasing fundraising via diversified activity, and generating income through other sources. 

Job Description

The Healthcare Partnerships Lead will be responsible for the delivery of our Healthcare Engagement Strategy, through the development and delivery of projects and activities which embrace collaboration, raise the profile and credibility of both the Overcoming MS charity and Program, and extend supported self- management of MS within the health and social sector. We want to be the go-to charity for lifestyle and living well with MS and to demonstrate the added value we bring through education, resources, community and partnership working.

The past 12 months have seen the laying of a strong foundation for both increasing credibility and collaboration. This has included identifying barriers to supporting self-management in MS, developing education, piloting projects and resources to overcome some of those barriers in partnership with healthcare professionals. Honing datasets and presenting these meaningfully, has added credibility and demonstrated value. We want to see that foundation built on further, and shared more widely, taken forward by the new Healthcare Partnerships Lead.

Key Responsibilities

· The successful delivery of the Healthcare Engagement Strategy, identifying and prioritising engagement with our key audiences and stakeholders.

· Working closely with both our Medical Advisor, Information and Research Manager (new role) and with the existing HCP Advisory Group and wider engaged healthcare partners, to facilitate the development of the relationship, profile and reach between the charity and the health and social care sectors. Around information sharing, service design, and understanding of the role of lifestyle in holistic management of MS.

· Identifying and attending key healthcare events and conferences, building networks, partnerships and other resources to increase knowledge and awareness of how the charity and Overcoming MS Program, benefits people with MS and maximise opportunities for signposting.

· Building frameworks for data gathering and evaluation to effectively review benefit of collaborative interventions and report outcomes widely and meaningfully, in partnership with the Information and Research Manager.

· Maintaining understanding of policy and priorities of healthcare agencies to ensure mutual or aligned priorities from both, in addition to people living with MS, are all factors taken into consideration when developing plans and pathways.

· Identifying opportunities for collaboration and partnership working through engagement with HCP professionals and organisations.

· Lead on healthcare education through our existing partnership with the British Society of Lifestyle Medicine, marketing the education widely, evaluating its benefit to HCPs and strategically reviewing the format, vehicle and content as appropriate.

· Providing clear, responsive and consistent educational content around the importance of lifestyle choices and behaviours to healthcare professionals based on the current evidence-base and the Overcoming MS Program, working closely with the Information & Research Manager to ensure up-to-date and validated content.

 Other Responsibilities

· Creating meaningful engagement with the MS community and healthcare professional partners, widening our reach to support more people with MS.

· Mapping local assets and services to target and test appropriate resources and support to MS clinics, to help HCPs share information and support their patients to self-manage, tracking success.

· Empowering people affected by MS and their healthcare professionals to discuss lifestyle modification and the Overcoming MS Program with confidence, improving self-management and health outcomes.

· Engaging new HCP audiences, reducing barriers and perceptions of lifestyle modification in the treatment of MS. 

· Leading on the delivery, monitoring and evaluation of key programmes, considering key insight, collecting and analysing data to measure impact against project and charity targets.

· Supporting the delivery of key products, services and events both in person and online that reach multiple audiences and budgeting accordingly.

· Identifying opportunities for accessing funding streams, working with Fundraising colleagues to diversify our income base.

· Raising our profile within the healthcare environment so that they recommend the charity and will advocate on our behalf.

· As we are a small, busy charity, all staff help with the general running of the organisation in addition to their specific role activities.

About you
Education or experience in a related field e.g. healthcare management, public health, you’ll have a strong understanding of the NHS, Public Health and the UK health care policy landscape. Knowledge of the global health care landscape would be an advantage but not essential.

You’ll have previous experience as a senior healthcare lead or similar role for example within the NHS or similar medical field or will have experience leading community or public health related engagement programmes.

With excellent communication, presentation and influencing skills, including working with stakeholders at very senior and professional levels, you’ll have strategic analytical skills, able to frame problems and solutions in a logical fashion and demonstrate a high degree of empathy and compassion for health-related issues.

You’ll have intellectual flexibility, able to embrace and deal with ambiguity, complexity and to be open to creativity in leading and bringing about effective change.

You are comfortable working remotely and attending events during evenings and weekends, with a full UK driving licence and access to a car.

What can we offer you?
Our staff benefits include:
• 28 days annual leave (FTE) plus a day off for your birthday and bank holidays
• Flexible working
• Remote working
• Pension
• Employee Assistance Programme

How to apply  

Please send your CV and a covering letter by midnight on Sunday 8th June.

In your covering letter, please let us know:  

• Your motivation for applying for the role

• Why you feel your skills are suitable for the role 

• Your notice period  

• Your current location.  

Please respond ASAP, as we will start screening candidates as soon as we receive applications.  

First stage interviews will be held online on Tuesday 17th June.

Second stage interviews will be held online on Friday 20th June.

We are an equal opportunities employer, committed to diversity and inclusion in the workplace. We make hiring decisions based on merit. If you fill most or all the requirements, please apply.  

No agency contact, please.  

We are currently looking for dedicated Immigration Advisers (IAA Level 2) to join our growing team to provide immigration advice and casework to destitute migrants. We will be recruiting on a rolling basis for a number of upcoming roles, one of which is a woman only role, so we welcome applications from women. Please do get in touch if you would like to discuss this further.

Praxis Community Projects is a dynamic, award-winning human rights charity supporting migrants in crisis or at- risk, ensuring that their essential human needs are met and that they are able to overcome the barriers they face. We provide legal advice and a range of welfare support including group work. We build community, challenge exclusion and discrimination, influence policy, improve services and inspire solidarity with migrants.

The ideal candidates will have an in-depth knowledge of immigration and asylum law, as well as have a good understanding of the challenges faced by migrants with NRPF and those at risk of homelessness. They will be able to step immediately into a busy advice environment that includes independent outreach.

At Praxis, we work to build community, challenge exclusion and discrimination, influence policy and improve services. We played a leading role in exposing the Windrush scandal and advocate and campaign for lasting changes to policy and practice to address the root causes of the issues faced by at-risk migrants.

Praxis is an equal opportunity employer and strongly encourage applications from those with lived experience of migration, and from diverse applicants regardless of age, disability, gender reassignment, marital/civil partnership status, race, religion or belief, sex, sexual orientation, or pregnancy/maternity leave status.

Please see our website to find out more about our work.

 

Our Attractive Benefits Package Includes 

· A 35 hour working week including flexible working hours

· A hybrid work model 

· 25 days annual leave, increasing annually to the maximum 30 days (plus paid Bank Holidays) 

· You can buy up to 5 days annual leave each year 

· A defined contribution pension scheme 

· Our employee assistance programme offers counselling and support for you 24/7. 

· A season ticket loan to help you spread the cost of your commute 

If you need us to make an adjustment or provide additional support as you apply for a role, please email our Recruitment team who will contact you to discuss how we can help.

For further details, please contact Maria Iglesias Head of Operations and Business Development

To apply, send us your CV and cover letter demonstrating your capabilities in relation to each of the points of the job description marked ‘A’. Where relevant use your answers to illustrate how your competencies have helped you to achieve positive results. This will give you the best possible chance to be shortlisted. Applications will only be accepted with a cover letter.

Interviews: Offered on a rolling basis

Start date: Ranging from immediate to TBD.

Hours: 25 – 35 hours per week. All hours to be worked between 9 – 5 Monday – Friday. We will consider full days or shorter days to meet personal commitments.

Contract: Permanent 

Responsible to:  Information & Advice Manager 

Location: White House Community Centre, Hampton and at community locations / homes across the London Borough of Richmond upon Thames. Some home working is also possible in line with Hybrid Working Policy. 

Salary: £28 – 33,000 FTE DOE plus 5% pension contribution pension contribution. Employee Assistance Program (EAP), Blue Light card and Age UK discount schemes. 

Work as part of a team giving great support to local older people 

Age UK Richmond upon Thames is a local independent charity supporting older people across the London Borough of Richmond upon Thames. We provide a wide range of useful and well utilised local services in Richmond upon Thames designed to improve wellbeing and enhance independence – including information & advice; a wide range of social & wellbeing centres and sessions; support after hospital discharge; digital skills development; Dementia Friendly Richmond; mental health peer support and home services such as handyperson, housekeeping and gardening. Partnership is a core part of our work – we work in close collaboration with other voluntary sector partners and wider organisations to maximise our impact and reach. Our friendly and committed team of 50 staff and 100+ volunteers support over 4,000 local older people each year. 

Our Information & Advice service is a central part of our organisation. Our small team of staff supported by excellent volunteers provide free and confidential Information & Advice to older people across the borough on a range of topics. The main area of support is to claim welfare benefits and other forms of financial support – but also includes a range of other topics such as accessing care & support; independent living; sorting out paperwork and housing.  

We currently have an excellent opportunity for a Welfare Benefits Advisor to join the team.  The role will include: 

• Providing welfare benefits & financial advice, including advising older people on the financial support available, making applications on their behalf and following through applications to result.

• Providing Information & Advice on other topics older people require support with.

• Providing support via home visits, over the phone and in community settings.

We are looking for: 

• Experience of giving information & advice.

• Experience of welfare benefits advice work and completing benefit forms.

• Good understanding of the welfare benefits system for older people.

Access to a car is required.

Please click redirect to recruiter to be taken to our website for the job description and how to apply. We will interview as and when we receive suitable applications.

 
Are you a HR professional who is passionate about mental health?
 
My client is a well known mental health charity who are looking to recruit their next People Advisor.  
 
This is a permanent position working 37.5 hour per week. They offer a flexible working approach with 2 days per week on site in their Victoria office with the remainder of the week working remotely. 
 
To be considered for the role you will have HR generalist experience and a strong foundation in ER casework.
 
£38,890 per annum
 
Role
 

• Act as the first point of contact for employee relations issues, supporting and coaching managers in all aspects of case management including disciplinary, grievance, capability, sickness absence, and performance matters
• Track, monitor, and report on ER cases for oversight and continuous improvement
• Advise and support line managers on a broad range of People issues
• Manage elements of the recruitment and onboarding process directly
• Support the delivery of the academy as well as other learning and development programmes
• Assi the Head of People with remuneration processes, including salary benchmarking, promotions, and benefits management
• Look to review, develop, and implement People policies and procedures,
• Ensure policies reflect and reinforce the organisations behaviours and values
• Support managers and employees with HR systems queries
• Run reports on absence, holidays, and other People metrics

 
If you are interested in applying for this through TPP Recruitment then please do so by sending your CV to [email protected]

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

We have an exciting opportunity for a Helpline Advisor (known internally as a Triage & Early Intervention Officer) to join the Northern Police Investigation Centre team, working 37.5 hours a week.

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?

Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?

If yes, then we'd love to hear from you…

What we offer:

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

• Flexible working options including hybrid working
• 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
• An extra day off for your birthday & options to buy or sell annual leave
• Pension with 5% employer contribution
• Enhanced sick pay allowances, maternity & paternity payments
• High Street, retail, holiday, gym, entertainment & leisure discounts
• Access to our financial wellbeing hub & salary deducted finance
• Employee assistance programme & wellbeing support
• Access to EDI networks and colleague cafes
• Cycle to work scheme & season ticket loans
• Ongoing training & support with opportunities for career development & progression

About the role:

This role is based between our Northern Hampshire office in Basingstoke and from home on a hybrid basis. You will be working shifts Monday to Friday between either 8am and 4pm, 10am and 6pm or 12pm and 8pm. You will also be required to work a minimum of 1 Saturday per month 8am to 4pm where you will receive a day off in lieu during the week. Shifts are designated on a rota basis which is given in advance.

As a Helpline Advisor / Triage & Early Intervention Officer, you will be:

• You will be talking to people on the telephone from a variety of different backgrounds, all with different experiences. No two days are the same & you will need to use your communication skills and resilient nature to help those dealing with trauma and the effects of crime, who may have gone through a life-changing experience.
• Previous experience is not required as you will receive robust training prior to working directly with clients. You will also receive ongoing support to ensure that you can provide victims with quick responses to meet their needs and help them cope and recover.
• You will be working within a supportive team that is part of a large independent charity which offers the opportunity to develop skills to enhance your ongoing personal development.

Please see attached Job Description and Person Specification for further details.

About Us:

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.
As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.

If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We look forward to hearing from you.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.

If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.

Tenancy Changes Advisor

Nottingham 

£24,739 - £29,055 per annum

Have you got experience of working in social housing in a housing management environment? Are you enthusiastic about people and improving lives of others? We want to hear from you!

This role is based at our client's brand new, modern, light, airy, open plan offices, based in Clifton, Nottingham. So, if you enjoy collaborative working, in an office where all teams work side by side this is the place for you!

Working with their customers in a geographical area covering High Peak in Derbyshire down to Northampton, this role is one of two agile working ‘Tenancy Changes Advisors’ and forms part of their ‘Lettings Team’ comprising 20 talented colleagues. Reporting to the Lettings Senior Assistant, this a is fantastic opportunity for the successful candidate to work across all of their tenures, utilising your existing skills and knowledge around the processes for Mutual Exchanges, Successions and changes in tenancy and the Homeswapper Scheme.

The Lettings Team builds better lives by offering customers suitable, affordable and safe long term housing accommodation suited to their individual needs. As their Tenancy Changes Advisor, you will use your existing skills and experience to support our customers with their applications to mutually exchange their tenancies, seeing the process through from receipt of application to assignment of tenancy. Receiving requests to succeed to tenancies and requests for tenancy changes i.e. moving from a joint to sole or sole to joint tenancy. They have established policies and procedures in place along with regulatory requirements to be met, which will support you in the execution of your duties. Complex cases will be supported by the Lettings Senior Assistant and the Lettings Manager. You will ensure that an exceptional customer service for all of their internal and external stakeholders is maintained throughout the service.

In this role, you will be supported by the Lettings Senior Assistant and be responsible for completing all of the administrative duties around the role responsibilities. You will liaise with our Property Services team to arrange the completion of property inspections and will be part of the wider Lettings Team who oversee the allocations of their re-let voids and new build homes across all tenures. They will expect the whole team to support each other at times of absence to ensure that the team continues to provide their full range of services to the highest standards.

Interested to find out more? Keep on reading…

As you will be joining an established team, some colleagues will have been a part of their Lettings Team for a considerable time and some are quite new to the team. All colleagues in the team will need to be adaptable to change as we regularly review our processes to ensure the best outcomes for our customers, reduce hand offs and adapt to external changes in governance and law. Therefore, you must have the willingness to learn, ability to use your own initiative and be able to make efficiencies where necessary. They require a strong team player with excellent communication skills who is able to support the team and vice-versa with business processes and/or the customer experience to fill any skills gaps that each individual may have. On the job and peer training will be provided along with training relevant to the role from their in house Learning and Development team to fully equip you in your new role.

What they require from you:

You will be organised to ensure you keep accurate records of the progress and outcomes for each mutual exchange and requests for changes to tenancy. You are able to prioritise your workload in order to meet your team and individual targets which will reduce the number of days a property is void and the amount of rent lost over the void period. You must be motivated and productive when working alone from home.  Working from home will only be permitted once you have completed your training and probationary period.  The team works 3 days from the office and 2 days from home – if you wish to work from the office for all 5 days, then that is fine and you get to choose which days you work from home and which days from the office, though you will be expected to attend the office on days when specific meetings are held such as the whole Lettings Team Meeting which takes place on a monthly basis.

Great listening skills are essential as well as the ability to spot inconsistencies with applications and be confident in probing to gather the information required in order to achieve a sustainable letting. Our client works with over 30 Local Authorities, utilising several Choice Based Lettings software packages for advertising, shortlisting and making offers along with the daily use of Microsoft word, excel and databases, so a high level of experience of computer software packages is an essential requirement for this role. Experience of Capita is advantageous, but training will be provided.

HOURS AND WORKING DAYS:

This post carries 35 hours a week, Monday – Friday.

As an Equal Opportunities and Disability Confident Employer, our client welcomes applications from all suitably qualified candidates including those from Black, Asian and minority ethnic groups and disabled candidates. As part of their LGBT + Allies Programme, they also welcome applications from members of the LGBT + community and encourage inclusivity in the workplace.

Contract: 4-year fixed term contract until 30th July 2029
Job type: Full time
Grade/ Salary: WM6 28 / £29,961
Hours per week: 37.5 per week including some evening work
Department: Adult Services – Psychological Support Services
Location: 23 Monck Street, SW1P 2AE. 4 days a week on rotation at each Local Citizens Advice premises (Brent, Wandsworth, Westminster, Kensington & Chelsea) & 1 day a week remote.
 
Are you passionate about supporting people experiencing mental health and financial challenges? Join us!
 
This is an exciting opportunity to work in a new and innovative suicide prevention service. The service has been designed to provide a more joined-up approach to supporting those experiencing mental health and financial difficulties by providing mental health support in local Citizen’s Advice premises. We’re looking for a Mental Health Advisor to deliver workshops, groups and low intensity 1:1 psychoeducation and self-help support.
 
You’ll work closely with individuals experiencing early signs of distress such as anxiety, depression, or stress—supporting their recovery through early intervention, social inclusion, and empowerment. You’ll also be responsible for maintaining accurate records, managing referrals, and building positive relationships with local partners and services.
 
This is a dynamic and rewarding position ideal for someone who is passionate about mental health, has strong interpersonal skills, and is committed to making a positive difference in the community.
 
You will:

• Delivering 1:1 and group mental health support
• Running workshops and psychoeducational sessions
• Supporting clients through early intervention approaches
• Managing referrals and maintaining client records
• Promoting the service and collaborating with partner agencies

 
About us:
 
We’re a leading community-based organization dedicated to providing outstanding mental health support and clinical interventions across London. Our experienced clinically led teams are focused on directly addressing a range of mental health needs in our communities. We combine innovative solutions with decades of local community knowledge to empower people to live the life they choose. We partner with the NHS and local authorities to deliver clinically driven frontline services with fantastic outcomes. We focus on early intervention and prevention, targeting mental health conditions at the most cost-effective stage, while also supporting people with moderate to severe mental health needs across our communities.
 
Benefits:

• Hybrid-working if nature of role permits
• Learning and development opportunities
• Cycle to work scheme (interest free lone paid back 12 months period)
• Employee Assistance Programme A 24-hour helpline from Health Assured to support you through any of life’s issues or problems
• Free eye test
• Flexible working
• Interest free loan, those in financial hardship

 
REF-221648

We have an exciting opportunity for a Helpline Advisor to join the growing National Contact Centre team in Cardiff, working 37.5 hours a week over a 24/7 rota.

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?

Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care? If yes, then we'd love to hear from you…

What we offer:

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

• Flexible working options including hybrid working
• 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
• An extra day off for your birthday & options to buy or sell annual leave
• Pension with 5% employer contribution
• Enhanced sick pay allowances, maternity & paternity payments
• High Street, retail, holiday, gym, entertainment & leisure discounts
• Access to our financial wellbeing hub & salary deducted finance
• Employee assistance programme & wellbeing support
• Access to EDI networks and colleague cafes
• Cycle to work scheme & season ticket loans
• Ongoing training & support with opportunities for career development & progression

About the role:

This role is based at our National Contact Centre in Cardiff. There will be an initial induction period that will run Monday to Friday 9am-5pm for a 4 week period. After successfully completing your induction, you will move to your fixed rota hours.

As a Helpline Adviser you will:

• Able to respond to victims of and those affected by crime by providing emotional support, information and referrals on to Victim Support services and other agencies
• Providing immediate support, advice and trauma first aid referrals to victims of and those affected by major incidents and terrorism.
• Seamlessly working across multiple services with different processes, procedures and recording mechanisms.
• Managing and responding appropriately to competing priorities, services and needs.
• Responsible for taking disclosures and responding appropriately by either escalating the safeguarding concern to the 'Designated Safeguarding Officer' or to respond immediately to life threatening situations.

You will need:

• Experience of working in challenging and changing environments with the emphasis on excellence in service delivery.
• Experience of organising and prioritising a complex workload.
• The ability to deal sensitively with challenging and emotionally charged situations, demonstrate empathy and control own emotions.
• The ability to communicate effectively, verbally and in written form, including telephone skills
• Knowledge and understanding of:
• Relevant agencies and resources
• Importance of confidentiality and safe working practice
• Diversity issues and principles
• The impact of crime

Please see attached Job Description and Person Specification for further details.

About Us:

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.
As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.

If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We look forward to hearing from you.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.

If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.

The Debt Advice Team at Toynbee Hall provides crucial support to individuals and families struggling with financial burdens. Funded by the Money and Pensions Service (MaPS), this team delivers expert guidance and practical solutions to help clients manage and reduce their debt. The team's advisors are trained to navigate complex financial situations, offering tailored advice that empowers clients to regain control of their finances. Their work is vital in fostering financial resilience within the community, ensuring that individuals have the tools they need to achieve long-term financial stability.

Scope of role

The Debt Technical Supervisor is responsible for supporting Debt Advisers to ensure the delivery of accurate, effective, and tailored advice to over-indebted clients. This role involves conducting debt-advice interview observations, reviewing case files, and identifying training needs for advisers. The Debt Technical Supervisor provides real-time support and constructive feedback, helping advisers navigate complex cases and ensuring they have access to the necessary resources and information. Additionally, the role includes auditing delivery partner organisations to prepare them for external reviews and supporting them in meeting compliance and quality standards. The supervisor will collaborate with the Quality Assurance Manager to promote best practices, address risks, and contribute to the continuous professional development of advisers.

Key Responsibilities

Support Debt Advisers in their roles and ensure that the advice provided to over- indebted Clients is accurate, effective and tailored to individuals’ circumstances.

• Conducting debt-advice interview observations.
• Undertaking debt advice file reviews.
• Identifying advisers’ soft skill and technical training needs.
• Providing constructive feedback, and pastoral support, to advisers and their line managers.
• Providing real-time support to advisers, which will include but is not limited to providing guidance in complex matters and provide advisers with sources of information.

Support, and regularly audit delivery partner organisations, ensuring that they are prepared for external reviews of their service in line with the Grant Agreement.

• Ensure partner organisation are kept up to date with the requirements for external assessments.
• Supporting partner organisations with the preparation and review of files and documentation ahead of an external assessment.
• Support partner organisations with the implementation of any remedial actions following an external review and support advisors to identify suitable training to improve areas highlighted.

Ensure project compliance and quality requirements are achieved

• Working closely with the Quality Assurance Mangers to ensure Advisors based at delivery partners have a good awareness and understanding of the quality and service delivery requirements and have active involvement in the delivery of partnership events related to both quality improvement and CPD.
• Working collaboratively to share good practice in performance and quality improvement and to progress key priority areas of work.
• Escalating risks promptly and appropriately and contributing to wider monitoring and reporting requirements.

Contribute to Team

• Work to an agreed work-plan meeting targets and milestones
• Prioritise and manage your own workload.
• Be an active member of the team, identifying opportunities for your development. Work in collaboration with our funder, and with colleagues from across their other funded organisations, contributing to key projects and meetings.
• Compliance with Toynbee Hall policies and procedures, including health and safety. Demonstrate financial efficiency and value for money throughout work.
• Ensure that all services comply with equal opportunities and other relevant policies and quality standards and good practice.

Other

• Travel across London as required, and occasionally the UK
• Undertake additional tasks as defined by the Quality Managers, Managing Director and Toynbee Hall’s Senior Leadership Team.

Please download the full Job Description for more details.

Our Benefits Package

We believe in supporting our employees with a well-rounded benefits package designed to enhance work-life balance, financial security, and overall well-being.

Annual Leave

• 25 days of annual leave, plus 3 additional days for our Christmas shutdown (on top of bank holidays).
• After 2 years: +3 extra days of leave.
• After 3 years: +1 additional day.
• After 5 years: A total of 30 days annual leave, plus the 3-day Christmas shutdown.

Pension

• Standard Life Pension Scheme – Employer contribution: 4%, Employee contribution: 5%

Additional Perks & Support

• Enhanced Sick Pay for peace of mind during illness
• Enhanced Maternity & Paternity Leave to support growing families
• Employee Eyecare Vouchers to support your vision health
• Employee Assistance Programme for free, confidential advice and support
• Mental Health First Aid to ensure workplace well-being
• Tenancy Deposit Scheme to help secure your home
• Interest-Free Season Ticket Loan for cost-effective commuting
• Cycle to Work Scheme to promote a healthier, greener way to travel
• Charity Mentoring Network to support professional development and networking

We’re committed to creating a supportive and rewarding work environment, because when our team thrives, we all succeed!

About Toynbee Hall

Based in the East End of London since 1884, Toynbee Hall is a charity working alongside people facing poverty, injustice, and inequality to build a fairer East London. We provide vital advice and support, working in partnership to tackle unfairness and ensure everyone has an equal chance to thrive.

We have recently launched a new strategic plan which reinforces that our purpose is to build a fairer future with an end to poverty, injustice and inequality.

We work towards this by:

• Addressing poverty and injustice through advice and support and influencing systemic change.
• Shifting power to people and communities affected by injustice and inequality.
• Collaborating to end poverty and build fairer systems and institutions. What we want to see in the world starts with our community and our organisation.

This means:

• Working together to build a thriving local community where people have the resources they need, feel their voices are heard and are optimistic about the future.
• Being a good employer, where people are treated fairly, feel engaged and empowered, and work together to achieve our shared vision.
• Acknowledging the role Toynbee Hall has historically played in civic society while recognising that our role now is to shift power, to be an effective partner, and to amplify voices that are less likely to be heard.

What we learn from our work in east London we use to inform and influence wider policy – working to influence change in structures, systems and policies.

We have an exciting opportunity for a specialist Domestic Abuse focused Triage & Early Interventions Officer to join the Gwent team in Pontypool Police Station, working 37.5 hours a week. This is a fixed term post until February 2025.

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?

Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?

If yes, then we'd love to hear from you…

What we offer:

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

• Flexible working options including hybrid working
• 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
• An extra day off for your birthday & options to buy or sell annual leave
• Pension with 5% employer contribution
• Enhanced sick pay allowances, maternity & paternity payments
• High Street, retail, holiday, gym, entertainment & leisure discounts
• Access to our financial wellbeing hub & salary deducted finance
• Employee assistance programme & wellbeing support
• Access to EDI networks and colleague cafes
• Cycle to work scheme & season ticket loans
• Ongoing training & support with opportunities for career development & progression

About the role:

This role is based In Pontypool Police Station however we have currently adopted a hybrid model. As a Triage and Early Interventions Officer you will:

• Act as the first point of contact for clients referred in to the service, ensuring that comprehensive impact and risks assessments are completed and a tailored response to each client's needs is provided.
• Carry a caseload of clients who require more immediate and short term interventions, referring on those with more long term needs either internally or externally. Ensure each victim receives an individually appropriate tailored support and information service that fully meets their needs, keeping complex needs central to all processes and decisions.
• Ensure that support plans are developed with clients where appropriate.
• Maintain accurate and confidential case management records and contribute to monitoring information for the service.
• Provide accurate and timely performance information for internal and external use.
• Work with the client and other statutory and voluntary agencies to address the identified needs.
• Respond appropriately to safeguarding concerns including both child protection and vulnerable adult issues.
• Ensure that all clients are of aware of their rights under the Victim's Code of Practice and the Witness Charter.
• To work alongside a team of staff (and volunteers where applicable) to reflect the diverse community and the needs of the victims, including those with particular vulnerabilities, utilising national and local resources to deliver individual, bespoke services with respect, dignity and sensitivity.
• Comply and keep up to date with data protection legislation, confidentiality and organisational policies and procedures, as well as all legislation connected to your work.
• Work as part of a team to ensure that all outcomes and KPI measures are met relevant to the local contract.

You will need:

• To demonstrate a good understanding and use of the English language both verbally and in writing Strong written and verbal communication skills.
• The ability to undertake impact and risks assessments and identify appropriate support
• Experience of safeguarding issues and legislation relating to both child protection and vulnerable adults.
• The ability to manage a demanding workload and to meet a range of conflicting deadlines.
• The ability to identify, develop and maintain partnerships with all relevant external organisations.
• Excellent telephone and IT skills required to use a database and undertake all administrative and reporting requirements.
• Able to work effectively as part of a team but also to work independently in a variety of locations without direct supervision.

Please see attached Job Description and Person Specification for further details.

About Us:

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.
As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.

If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We look forward to hearing from you.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.

If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.

Hours: Full-time

Pay: Up to £63,300 gross per annum dependent on qualifications and experience

Duration: Maternity cover – 7-month fixed-term contract starting 15 August 2025, including a two-week handover period

Location: UK-Med Office, Manchester, UK or remote working options within +/-2 hours of UK Time

We are seeking a Medical Professional, with significant expertise and experience in global humanitarian and disaster responses, to provide specialist technical guidance and leadership across our humanitarian health programming.

UK-Med is an NGO providing emergency health support in times of crisis and humanitarian emergencies. We provide clinical support, as well as training and capacity building for health professionals around the world, with particular focus on countries vulnerable to natural disasters, outbreaks or with weakened health systems due to complex emergencies. As a key partner of the UK Emergency Medical Team (UK EMT), we work closely with FCDO and the WHO, but we are also growing our own programmes. Our work has never been more vital, with disease outbreaks and disasters becoming more frequent, complex and severe.

Our portfolio of emergency health programmes continues to grow at pace, with current or recent projects in countries including Ukraine, Afghanistan, Malawi, Myanmar and Turkey. Projects include outbreak response, health worker capacity building, trauma and surgical care and health systems strengthening.

The successful candidate will have significant experience in the area of emergency response and disaster medicine, ideally including migration and conflict contexts. You will be able to apply your expertise to developing strategy at an HQ level, designing health responses and capacity building programmes as well as contributing to grant proposals. You will be willing and able to deploy overseas with our responses, providing leadership to health teams and liaising closely with Ministries of Health, WHO and other external partners.

We offer a competitive salary and benefits along with a friendly working environment and the opportunity to make a real difference through humanitarian work. UK-Med is a growing and developing organisation with a committed team of staff, volunteers and members.

How to apply

We strongly recommend that you read the Candidate Information Pack – Deputy Director of Health (Maternity Cover) - May 2025 before applying for this role.

To apply, please submit a current CV and a supporting letter (2 pages) through our online jobs portal.

Please apply as soon as possible and no later than Thursday 5 June 2025

UK-Med is committed to safeguarding of our personnel and beneficiaries and has a zero-tolerance approach to sexual exploitation and abuse. We conduct thorough vetting before any appointment is confirmed.

UK-Med is committed to the principles of diversity, equality, and inclusion. We strive to provide an inclusive and supportive environment where employees feel respected and supported to be able to fulfil their potential.

We have an exciting opportunity for a Triage & Early Intervention Officer to join the New Era team in Stafford , working 37.5hours a week.

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?

Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?

If yes, then we'd love to hear from you…

What we offer:

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

• Flexible working options including hybrid working
• 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
• An extra day off for your birthday & options to buy or sell annual leave
• Pension with 5% employer contribution
• Enhanced sick pay allowances, maternity & paternity payments
• High Street, retail, holiday, gym, entertainment & leisure discounts
• Access to our financial wellbeing hub & salary deducted finance
• Employee assistance programme & wellbeing support
• Access to EDI networks and colleague cafes
• Cycle to work scheme & season ticket loans
• Ongoing training & support with opportunities for career development & progression

About the Role:

• The Triage and Early Intervention Officer (TEIO) will be responsible for making initial contact with adults who may require support after experiencing domestic abuse.
• You will speak on the telephone to adults who have experienced domestic abuse and you will be responsible for completing risk assessments and safety planning. During the call you will provide practical and emotional support in a way that is flexible and caring, listening carefully to what is being said and showing empathy at all times.

Please see attached Job Description and Person Specification for further details.

About Us:

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.
As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.

If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We look forward to hearing from you.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.

If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.