Programme development officer jobs

Are you enthusiastic in sharing your passion for ecology? Can you bring conservation to life, engaging mixed ability groups in playing an active role in encouraging nature and wildlife in an urban area? The Talbot Village Trust has an exciting opportunity for a new post of Conservation Volunteer Co-ordinator to deliver community volunteering schemes in our woodland in Wallisdown.

Following successful volunteering schemes over the last two winters, we’re keen to develop our conservation volunteer scheme, inviting local residents, university students and ad hoc corporate groups to experience practical conservation firsthand, and learn more about the ecology of this space. Led by our woodland management plan and ecology surveys, the work will help measurably enrich the biodiversity of the woodland, sharing conservation techniques and improving understanding of the ecology with our volunteers and the wider public.

This post is held within a small and developing team within the charity, aiming to build closer relationships between our local community, the land we steward and the wildlife living here. The role will be supported by other members of our staff team and our deeply committed trustees.

The successful candidate will work with volunteers of all ages, including supervised secondary school groups, and will be required to undertake an Enhanced DBS Check. To ensure our scheme is accessible, this role will offer volunteering sessions at weekends, as well as during the week.

Key responsibilities:

• Designing and supervising volunteer conservation sessions
• Design and deliver a programme of engaging and well managed woodland maintenance volunteering tasks, based on a programme averaging 3 sessions each week, that will bring about meaningful biodiversity changes
• Contribute to establishing and undertake measurements to monitor the impact of the changes that are made, including by conducting wildlife surveys, setting up the recording on national databases where appropriate. These will supplement the professional surveying already in place.
• Ensuring all activities are fully risk assessed, taking into account the needs and abilities of each volunteer, and the daily and changing conditions
• Establish and support cohesive groups of volunteers, bringing together people of different backgrounds to form welcoming social groups, increasing the number and range of people volunteering with us
• Engage in national best practice in supporting conservation volunteers
• Supporting our engagement with local communities
• Promote our volunteering opportunities, re-engaging last year’s volunteers and recruiting new members, particularly among groups from diverse backgrounds
• Create and deliver citizen science activities, inviting volunteers and woodland visitors to add to their and our understanding of the ecology here
• Connect volunteers with useful opportunities for networking, training and development (signposting is provided)
• Attend or run events at weekends as well as during office hours, ensuring a consistent programme of activities is available

General

• Undertake administration for the project including, but not limited to: maintaining accurate event records, work programmes, risk assessments, evaluation spread sheets, financial reports and outcome reports.
• Prepare reports on the volunteering activities for our team and trustees
• Contribute to events or other activities as part of TVT’s wider engagement
• Contribute to internal and external communications and campaigns by working closely with other team members, ensuring all communications are timely, constructive and engaging
• Undertake any other duties in support of the charity’s activities as may be reasonably required.

PERSON SPECIFICATION

Essential:

• Experience of developing and leading outdoor conservation volunteering sessions or similar, including producing and maintaining thorough risk assessments
• Knowledge of woodland ecology and appropriate approaches to increase biodiversity
• Experience of woodland conservation techniques including tool care and safety
• Experience of working with mixed groups, including families, corporate teams and people with additional needs
• Strong relationship building and relationship management skills
• Self-organised, proactive & positive approach to work
• Working knowledge of data privacy requirements when working with volunteers
• Confident in maintaining accurate records and producing reports on biodiversity and impact using Word and Excel competently.
• Natural team worker with excellent communication skills (written, using Outlook & in person) including producing progress reports
• Experience of working in small teams taking accountability for your area of work
• Strong commitment to the mission, vision and values of the Talbot Village Trust
• Ability to work flexibly and consistently, including running volunteering events at weekends

Desirable:

• Knowledge of conservation groups and projects local to Bournemouth and Poole
• Experience of supervising people of any age with autism or anxiety
• Current First Aid certificate suitable for managing volunteers carrying out practical conservation tasks
• Experience in leading citizen science projects, helping the public play a stronger role in noticing and encouraging wildlife
• Experience in working with secondary school age students
• Experience using Canva or similar to create engaging promotional or reporting materials, adhering to brand guidelines

ABOUT US

The Talbot Village Trust is a charity with a vision for communities in south-east Dorset to live well. We exist to support people to transform their own lives for the better. We do this by providing grants to charities and other local impact organisations delivering much needed services in Bournemouth, Poole, Christchurch, Purbeck and east Dorset. We also manage an estate combining the historic Talbot Village, residential and commercial lettings, woodland, and an urban heath. We have distributed over £10 million in funds through 650 awards across south-east Dorset over the past decade.

How to apply

Please apply with a covering letter outlining why you are suitable for this role along with your CV including names of two referees (none of whom will be contacted without your consent and only if you are offered a position).

Emailing us is the only way to apply.

As a small team, we are not able to provide individual feedback at the initial stage of the application process. Only shortlisted candidates will be contacted.

This is a part time role, working 16 hours per week, for sessions running on regular weekdays.

Deadline for applications is 9am Monday 30th June 2025. However, we will review CVs as received and reserve the right to hold interviews for shortlisted candidates on an ongoing basis.

Interviews will be held in person on 8th and 9th July, with a view to the successful applicant starting during the week commencing 8th September, if available.

Should you be interviewed for one of our vacancies (preferably face to face), you will always receive considered feedback from us once a decision has been reached.

We warmly welcome applicants from all parts of our diverse community, particularly those from under-represented groups. The post holder will be required to undertake DBS check.

Thank you for showing an interest in the opportunity.

The Talent Set are delighted to be partnering with Asthma + Lung UK to recruit an Individual Giving Manager, leading on the retention of existing supporters and working across regular giving, lottery, cash appeals, and the charity’s online shop.
The successful candidate will deliver and grow a multichannel retention programme to improve supporter loyalty and increase lifetime value. With a strong focus on digital, this role will also use direct mail, SMS and telemarketing to deliver insight-led, personalised supporter journeys alongside a skilled and ambitious team.

Key duties include:

• Lead on the planning, delivery and evaluation of retention campaigns across digital, mail, SMS and phone, driving growth in income and engagement
• Deliver a high-performing mid-value donor programme
• Oversee the development of integrated, long-term journeys for new and existing supporters, in partnership with the IG Manager (Acquisition)
• Manage the online shop, including stock control, fulfilment and platform optimisation
• Build strong relationships with external suppliers and internal teams to ensure campaigns are effective, innovative and on-brand
• Report monthly on income and expenditure, finding opportunities to maximise ROI through reinvestment
• Foster a culture of testing, learning and innovation across the programme
• Line manage and develop the Individual Giving Officer

We’re looking for the following skills and experience for this role:

• Experience and confidence in delivering integrated direct marketing campaigns, both digital and offline, and has a strong understanding of data-led supporter engagement.
• Demonstrable experience of delivering retention and stewardship programmes across multiple channels
• Excellent project management skills, with the ability to lead on campaign planning, budgeting and analysis
• Experience in managing external suppliers and creative agencies
• A collaborative approach, with strong communication skills and stakeholder management experience
• Experience in line managing or mentoring junior team members

To be considered for this position please apply with your CV as soon as possible. Regrettably, please note we may not be able to reply to every application.
We are committed to diverse and inclusive recruitment practices that ensure equal opportunity for everyone, regardless of race, sexual orientation, mental or physical disability, age or gender. We encourage applications from all backgrounds and will happily make reasonable adjustments to always ensure a fair process.

Join RUHX – Be part of something extra extraordinary.

At RUHX, we’re more than the Official NHS charity of the Royal United Hospitals Bath. We go further to give every patient the extra extraordinary care they deserve, while supporting our staff to do what they do best and furthering innovation within our hospitals. We’re out there in our community, collaborating with the people and organisations who drive real change. And we’re making sure that every penny we raise goes towards improving health, happiness and wellbeing for everyone in our community.

We’re now looking for a highly organised and motivated Community & Volunteer Officer to join our dedicated and fun team. This is your chance to be part of a charity that believes in being positively disruptive, creative and collaborative, all to make a transformative difference for our patients, staff and community.

We’re big enough to make an impact and small enough to care. This means that we believe in creating an inclusive, supportive, and nurturing environment for all our staff, as we know that a diverse, happy, and healthy team is vital to our success.

Main duties of the job

No two days in our team are the same. We split our time evenly between working flexibly at home and onsite in the office in Bath, as well as being out and about in our community. You will have a varied role which involves managing a wide range of duties and tasks including:

• Build relationships with local groups, companies, schools, and individuals to grow community fundraising income.
  Develop and deliver inspiring opportunities for volunteers to support our work.
• Provide day-to-day support and communication to our volunteers.
• Represent RUHX at community events, talks, and meetings.
• Help raise awareness of our charity across Bath and the surrounding areas.

We’re looking for a kind and compassionate person who is passionate about the NHS and making a difference to healthcare for our community. A great communicator and team player.

• Proactive, organised and creative in problem solving.
• A people person who thrives on building relationships and inspiring others.
• Experienced in volunteer coordination and/or community engagement.
• Passionate about health and wellbeing in our local community.
• Comfortable with regular evening/weekend work and travel in the region.

Person specification

Qualifications

Essential criteria

• Educated to Degree Level or equivalent appropriate work experience
• Evidence of a qualification in Fundraising or Marketing

Desirable criteria

• Membership of Institute of Fundraising

Knowledge

Essential criteria

• Demonstrable experience of working in Volunteers & Community Fundraising including managing and delivering large projects and events from initiation to completion on own.
• Experience of carrying out risk assessments
• Experience in managing & working with individual volunteers and groups, securing their effort and commitment and maintaining a high level of customer care.
• Sound understanding of charity law, fundraising regulations and best practice relating to sponsorship, donated support, public collections, licensing etc
• Experience of working in a fundraising team and office environment and following procedures accurately without significant direction.

Desirable criteria

• Experience of working in the NHS
• Experience in developing and delivering marketing plans including charity media relations, social media and digital marketing.
• Experience of setting, managing and reporting on income and expenditure budgets.
• Knowledge & experience of Raisers Edge relationship management database.

Skills

Essential criteria

• Ability to use own initiative and to escalate issues in a timely manner where unable to resolve an issue personally.
• Flexible team player with the ability to prioritise and organise a changing workload and work systematically towards deadlines. High attention to detail and an ability to see a task through to fruition with minimal supervision.
• Ability to use storytelling to communicate a compelling case for support in a way that is comprehensible to supporters and volunteers via a range of channels including public speaking, written communications, social media, telephone and face to face conversations.
• Ability and confidence to communicate effectively in sensitive situations, using patience and tact in relations with supporters, general public and press
• Ability to build credibility with senior volunteers, supporters and RUH staff through the use of effective interpersonal and influencing skills.
• Advanced Keyboard skills, including good Microsoft Word, and Excel.
• An understanding of the Data Protection Act, GDPR and Fundraising regulations and best practice.
• Ability to analysis problems and work around obstacles. Offering a range of appropriate solutions

Sarcoma UK exists to support everyone affected by sarcoma and to ensure their voices shape everything we do. As we prepare to launch our new five-year strategy, this pivotal role will help embed lived experience at the heart of our work.

We are growing our existing Involvement Programme to ensure patients, families, and supporters are meaningfully involved across all areas of Sarcoma UK’s work. As Involvement and Volunteer Coordinator, you will lead the development of our volunteering and involvement infrastructure creating impactful opportunities that inform our services, drive engagement, and raise awareness of sarcoma.

Reporting to the HR and Governance Manager, you’ll work collaboratively across all internal teams and externally with people affected by sarcoma and their support networks. This is a unique opportunity to shape how we involve our community, build capacity, and deliver on our strategic goals.

Benefits

• Flexible working options including hybrid working
• Pension with 5% employer contribution
• 25 days holiday entitlement per annum plus bank holidays and the working days between Christmas and New Year
• Additional day off for your birthday
• Health and wellbeing:
  • Health Cash Plan
  • Therapy sessions
  • Wellbeing Group

Our Values

• Pioneering we are leading the way to a better future for the sarcoma community.
• Together we are creating a community to make a difference for all those affected by sarcoma.
• Expert we use our expertise in understanding sarcoma to deliver better outcomes

Duties and Responsibilites: 

Involving people affected by sarcoma

• Strengthen and support our existing Involvement Network, keeping members engaged and informed.
• Facilitate a variety of inclusive involvement opportunities for people affected by sarcoma, reflecting diverse capacities, interests, and abilities, and ensuring these align with our Equality, Diversity, and Inclusion (EDI) framework.
• Recruit, induct, and train new Involvement Network members, promoting the network through Sarcoma UK’s communication channels.
• Develop systems to capture meaningful feedback and measure the impact of involvement activities.
• Collaborate with colleagues within Sarcoma UK to create and facilitate meaningful involvement opportunities that engage people with lived experience in our work, ensuring these opportunities are inclusive, accessible, and aligned with our strategic goals
• Champion the voice of patients and families across Sarcoma UK’s work.
• Produce and distribute a regular involvement newsletter to communicate opportunities, updates, and information about the work of Sarcoma UK.

Volunteer Management

• Develop and implement a volunteering programme aligned with Sarcoma UK's organisational objectives.
• Design and maintain efficient systems for the recruitment, screening, induction, and support of volunteers.
• Act as the initial point of contact for volunteer recruitment and onboarding, before handing over management to the relevant staff member (e.g. fundraising event organiser or project lead) depending on the role.
• Define clear volunteer roles and pathways that deliver impact and reflect volunteer motivations and interests.
• Plan and deliver engaging training for volunteers based on role requirements.
• Maintain accurate volunteer records using our database (Raiser’s Edge NXT).
• Develop and manage volunteer policies, procedures, and risk assessments.
• Ensure compliance with volunteering regulations and best practice.
• Monitor, evaluate and report on the impact of volunteering initiatives.
• Administer volunteer expenses and coordinate recognition within agreed budgets.

 General

• Support cross-organisational projects that involve people affected by sarcoma.
• Attend Sarcoma UK events and contribute to the wider work of Sarcoma UK.
• Travel occasionally to meetings and events. Occasional evening or weekend work may be required (time off in lieu will be given).
• Work flexibly and collaboratively in a dynamic environment, undertaking other duties as required to support the wider operations of Sarcoma UK.

About Us

Age UK Lewisham and Southwark (AUKLS) is a local, independent, self-funded charity dedicated to improving the lives of older people in Lewisham and Southwark. We pride ourselves on our open and participative working environment, adhering to core values of fairness and equality as a service provider, employer, and partner. We are proud to partner with Macmillan Cancer Support to provide essential social prescribing and Cancer Champion services to individuals affected by cancer, through 2 year and 3-year funding, respectively.

Are you passionate about health equity and community empowerment?

Age UK Lewisham and Southwark (AUKLS) is looking for a dynamic, compassionate and community-focused individual to lead our Macmillan Cancer Champions Service. This vital role supports underrepresented communities in Lewisham to raise cancer awareness, reduce stigma, and improve access to screening and wellbeing services.

What You’ll Do

• Lead a community-led programme to raise cancer awareness and tackle stigma
• Manage and support a Volunteer Coordinator and a team of Cancer Champions
• Build partnerships with local health, social care, and voluntary sector organisations
• Ensure inclusive, culturally sensitive engagement with underserved communities
• Monitor impact and report to funders and stakeholders

What You’ll Bring

We’re looking for someone who is:

• Empathetic, proactive, and passionate about community health
• Experienced in managing staff or volunteers
• Skilled in stakeholder engagement and project delivery
• Committed to equity, diversity and inclusion
• A strong communicator with excellent organisational skills

We Welcome You

We know that diverse teams make stronger organisations. If you’ve never seen yourself in a role like this before — we encourage you to apply. We offer:

• Guaranteed interviews for disabled applicants who meet the essential criteria
• Anonymised shortlisting to reduce bias
• Reasonable adjustments throughout the recruitment process
• Applications in alternative formats (written/audio)

Ready to empower individuals and transform lives? Apply now and be part of our mission to create a healthier, more connected Lewisham!

Staff benefits

• 26 days annual leave + bank holidays (pro rata for part-time). Additional day's leave for Birthday
• One day a year for volunteering
• Access to Employee Assistance Programme, including access to 24/7 helpline for partners and dependents
• Flexi time scheme allowing the claiming back of additional hours worked
• Other flexible working options, including working from home (where appropriate)
• Generous contractual sick pay scheme, allowing staff to recover without the worry of loss of income
• CycleScheme members – enabling employees to save 25-39% of the cost of a new bike & accessories whilst also spreading the cost
• TechScheme members – enabling employees to purchase tech through AUKLS and spread the cost from their salary

We are looking for a proactive and experienced Business Support Manager to support the delivery of our new five year Strategic Plan.

This exciting new role will act as the bridge between our Operations and Central Services. It's a unique opportunity to shape how these functions work together to achieve our organisational goals more effectively. As this is a newly created function as part of our Transformation Programme, launched in June 2024, this role offers a high degree of autonomy and the opportunity to shape how this role develops.

This role will lead the Business Support function, working closely with the Operations Director team to ensure the smooth running of this UK wide operations function. You will oversee the provision and ongoing development of support services to enable TCV Operations teams throughout the organisation to focus on the core elements of operational delivery and development. The role will be responsible for looking for ongoing improvements in efficiencies and effectiveness, supporting innovation whilst balancing national consistency and adapting to local needs.

There is flexibility around the location of this role - you can be homebased or office based with some national/UK-wide travel. Our Head Office is in Doncaster.

To fulfil the role, you must be resident in the UK and have the right to work in the UK.

Occupational Therapist
Salary: £33,487 - £40,823 per annum, pro rata, dependent on experience
Hours: 22.5 Hours per week. Flexible hours generally between 9am and 5pm
Contract: 1 Year fixed term (Subject to extension)
Based: Wymondham office with travel as required

About Us

Cup-O-T: Wellness and Therapy Services provides accessible, creative, evidence based mental health support and training to empower communities, young people and families.

Our social purpose is:

• To make mental health support accessible at an early stage.
• To support young people to achieve their potential.
• To make mental health support accessible in rural areas. 
• To increase mental wellness in communities.

Our office space:

In January 2024 we moved into our office and therapy room in Wymondham, which are above Kett’s Books, a community book shop.

Our woodland space:

In October 2022 we began working from a woodland space near Wymondham, South Norfolk.  We currently run occupational therapy groups from the space in our shelter and surrounding areas; we also have a therapy cabin for individual sessions.

Who we are looking for

We are looking for an occupational therapist, experienced in working with young people (age 7-25 years old) in a community mental health setting to join our growing team.  We would particularly welcome applications from individuals with experience or skills working with young people aged 7-14.

As occupational therapist your role will involve overseeing the running of community projects and supervising team members. You will work closely with the management team and CEO to ensure project targets are met and develop the growth of Cup-O-T by listening and collaborating with young people, families, our team, funders and delivery partners.

Please note that having a full driving licence and access to a car with business insurance is essential for this role.

In this post you will:

• Assess and provide individual occupational therapy interventions
• Develop and deliver group occupational therapy interventions. Including: Interoception and Discovery (Recovery Through Activity) and Campfire Community (outdoor based) therapy groups
• Development and delivery of training for professionals, families and organisations
• Overseeing the running of community projects
• Completion of reports and outcomes for clients and funded projects
• Supervising team members
• Work closely with the management team, CEO and Board of Directors to ensure project targets are met.
• Develop the growth of Cup-O-T by listening and collaborating with young people, families, our team, funders and delivery partners.
• Network with other organisations to promote the organisation, our work and the occupational therapy profession
• Work in the community across Breckland, Broadland, Norwich city and South Norfolk
• Support events across the community to promote Cup-O-T’s work. This may include some weekend and evening events.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

Interviews will take place on a rolling basis as applications are received.

No agencies please.

Role Title: Events and Community Engagement Officer
Salary: 36,562 to 37,602
Location: London
Tenure: Permanent Full time

ActionAid UK is a member of the ActionAid Federation, an international charity that works with women and girls living in poverty. We work with our partners and dedicated staff in 43 countries to end violence and fight poverty so that all women, everywhere, can create the future they want

Are you a keen advocate of women and girls’ rights in emergencies?

Are you a people-person who thrives on building meaningful connections and sparking real-world change?

Then we'd love to hear from you!

ActionAid UK is looking for an enthusiastic and organised Events & Community Engagement Officer to join our fundraising team and help us inspire communities to support our mission of social justice, equality, and the rights of women and girls across the globe.

In this exciting and varied role, you’ll be at the frontline of supporter engagement—encouraging, guiding, and celebrating the incredible individuals, schools, faith groups, and companies that fundraise for ActionAid. You’ll develop inspiring stewardship journeys, provide heartfelt support, and help our fundraisers feel seen, valued, and empowered to make a difference. Whether you’re answering an enquiry, planning cheer-points for the London Marathon, or working closely with high-value supporters, your work will help bring our values to life.

This is a chance to flex your creativity too. You’ll help craft compelling content for emails, social media, and web pages, and work with the wider team to launch and test new fundraising ideas. Every interaction you have—whether online, on the phone, or in person—will be an opportunity to deepen supporter relationships and grow the impact of our work. You’ll be joining a team that values collaboration, innovation, and bold ideas. You’ll work across departments, contribute to major events, and play an active role in developing the future of our supporter journeys. This is more than a job—it’s a platform to use your energy, empathy, and communication skills to help create a better world.

If you’re passionate about people, storytelling, and purpose, we want to hear from you. Come join us—and help turn passion into action.
 

Due to the nature of this role, the successful candidate will be asked to participate in criminal records checks at the point of offer. 

Additional information

Diversity, equality, inclusion and belonging:

Diversity, inclusion and belonging are key to our organisational culture. We are on a journey to become not only an anti-racist organisation but one that proudly celebrates the diversity of all applicants and employees. We look forward to you bringing your full self to work, proudly sharing your unique perspective and helping us to shape our combined future. We especially welcome applications from those from under-represented/marginalised communities.

AAUK is a Disability Confident Committed organisation and as such any candidate that declares a disability will be shortlisted for interview if they meet the essential criteria for the role.

Referencing and safeguarding:

All offers of employment will be subject to satisfactory references and appropriate screening checks, which can include safeguarding, criminal records and terrorism finance checks. By submitting an application the job applicant confirms their understanding of these recruitment procedures. 

ActionAid UK is committed to preventing any form of sexual harassment, exploitation, and abuse (including child abuse and adult at-risk abuse) and responding robustly when these harms take place. We expect all ActionAid UK staff and ActionAid UK representatives to share this commitment. We will not tolerate our staff or other representatives carrying out any form of sexual harassment, exploitation or abuse towards anyone we come into contact with through our work.

Working practices:

ActionAid is committed to supporting flexible working. If you would like to discuss flexible working options, including the possibility of a job share for this role, there will be space to do so during the interview process.

ActionAid UK has a hybrid working policy for many of our roles. The requirement will vary from team to team and the responsibilities of individual roles. As a minimum, all colleagues are expected to attend the office 12 days per year, plus additional time for induction, training, and company connection days. Some roles may require in-office attendance on all days and if so, these will clearly be marked as in-office roles.

Please note that ActionAid UK does not offer fully remote working options. We encourage you to discuss hybrid working expectations at interview.

Recruitment processes:

Please note that ActionAid UK may review, shortlist and interview candidates prior to the closing date so we encourage all candidates to apply as soon as possible. If we receive a very high response, we may close the vacancy early and will not accept further submissions.

Operations Officer (Internal role names: Scheduler, Response Coordinator and Volunteer Coordinator)
 

Time: 2.5 days per week (20 hours). Monday is an essential working day, the rest of the time can be worked flexibly within business hours.

Where: Remote - UK based. Two team days per year in London / South East or online. 

Salary: £26,000 full time equivalent 

Deadline: 27th June 

As Scheduler, you’ll help allocate new client referrals to our team of practitioners and coordinate smooth handovers between team members. You’ll work closely with the Scheduling Lead and wider operations team to ensure efficiency and continuity of care.

In the Response Coordinator role, you'll manage all incoming enquiries via phone and email, ensuring timely responses and directing queries to the appropriate team member.

As Volunteer and Placement Coordinator, you’ll oversee the onboarding of volunteers and Music Therapy student placements, matching individuals to suitable settings, and handling DBS checks and references.

You’ll also contribute to ongoing improvements by sharing feedback and insights from your role to support the development of internal systems and processes.

Accountabilities

This role involves a range of duties that may vary week to week. Key responsibilities include:

• Responding promptly to general enquiries from individuals and organisations via phone and email

• Supporting the scheduling team with new referrals, service contracts, and opportunities, including liaising with Music Therapists and Community Musicians

• Maintaining accurate and up-to-date records in our CRM system (Salesforce or similar experience is desirable), including logging communications and key information

• Ensuring clear and consistent communication with clients, referrers, and partner organisations regarding referrals and enquiries

• Creating and managing service agreements using Jotform

• Assisting with assurance and compliance paperwork

• Transferring referral data and supporting team members in keeping client records current

• Coordinating student placements and volunteer onboarding, including DBS and reference checks and matching to appropriate settings

• Signposting individuals to relevant resources where appropriate

• Providing operational support to team members and directing queries to the appropriate colleague

Person specification

We are looking for a highly organised, efficient individual who can work independently and take initiative when needed. The ideal candidate will demonstrate empathy and sensitivity in all communications, with a warm and supportive telephone manner and the ability to write clear, compassionate email responses to clients and referrers.

Strong interpersonal skills and a collaborative approach are essential, as this role involves close interaction with colleagues across the team. An understanding of, or willingness to learn about, music therapy and the experiences of our clients is important.

Confidence using digital tools and systems is essential, as the role involves working with a range of platforms to support service delivery and coordination.

Key essential competencies: 

• Excellent and clear communication both written and verbal 

• Attention to detail

• Ability to prioritise effectively where needed

• Ability to work with sensitive data confidentially and in line with GDPR requirements

• An empathic and understanding approach

• Understanding of safeguarding practices and willingness to stay up to date with regular training

• Ability to understand the needs of our clients to help ensure the right support, in collaboration with the practitioners 

• Ability to work responsively to changes

Desirable: 

• Experience of working with a CRM database, Salesforce is preferable

• Experience using Google workspace and Google Docs and Sheets 

• Experience working with Jotform and Slack is preferable

Training will be provided in all these areas should you not have experience working with these platforms. 

Job benefits

With our benefits there is something good for everyone. We are a progressive organisation that believes building a good team culture is not only good for everyone who works for us – but it makes a difference to how we engage with our clients too.

That’s why when you join Chiltern Music Therapy, you can expect to receive a wide range of impressive employee benefits including:

• Competitive annual leave allowance

• Flexible working

• High street discount shopping portal

• EAP package - access to confidential support and wellbeing services

About Chiltern Music Therapy

Chiltern is an award-winning social enterprise that provides music therapy, community music services and training to over 1700 people of all ages and many different needs across England each year. Formed in 2011 from a desire to change how music therapy was offered in the UK, we hold accessibility and financial inclusivity at our heart, working across health, education, social care and community settings.

Proud to be a self-managed and employee-owned organisation, we strive to create a world where music therapy is the transformative thread in the lives of the children and adults we support. At Chiltern we recognise the different strengths within our team. We provide an environment where people can take charge of the work they do and make informed decisions using professional judgement and life experience, alongside peer support. We’re welcoming, inclusive, and have worked hard to create a positive environment that we are proud of. You can find out more about us on our website.

How to apply

To apply, please email your CV and a one-page covering letter which should include your reasons for wanting to join Chiltern Music Therapy and suitability for the role.

We welcome enquiries and applications from people of all identities and backgrounds and value diversity in our workforce.

Closing date for applications: Due to high volume of applications we are closing this early on Friday 27th June 2025. 

We encourage candidates to apply as soon as possible as we may close applications early depending on application numbers.

For more information about Chiltern Music Therapy please visit our website

Title: IT Service Desk Manager 

Reporting To: Director of Operations 

Location: Hybrid, with a minimum of three days per week in the office. Our office is based near Latimer Road, London.

Salary: Up to £50,000 per annum 

Hours of Work: 40 hours per week (inclusive of a one hour paid daily lunch break)

Contract: Permanent

Benefits:

• 25 days annual leave per year, plus public holidays;
• Company electronic devices;
• Enhanced salary sacrifice pension scheme;
• Private health insurance after completion of probation;
• Eligibility for a Blue Light discount card

Closing Date: 3rd July 2025, 5pm 

Job Summary
Oversee our helpdesk, which acts as the first point of contact for requests for support from our staff and volunteers. Lead business as usual IT operations and support so our people have the tools they need to carry out their work. Work with correspondents to solve problems, allocate team members to tasks, resolve issues, and constantly improve processes, standards and service quality.
Key Responsibilities

Helpdesk

• Manage the team that runs our helpdesk to ensure it functions as well as it can and make sure routine tasks are always taken care of
• Oversee first-line support and provide second-line support for inbound enquiries, troubleshooting and solving cases wherever possible
• Identify common or emerging issues and support with identifying root causes to continually improve the service
• Engage with colleagues to escalate more complex issues for further support, coordinate their resolution if appropriate, and manage stakeholders
• Support and troubleshoot hardware and software issues, deliver induction training for new starters, and assist with access management and offboarding

Team Leadership and development

• Manage the team that runs our helpdesk to ensure it functions as well as it can and make sure routine tasks are always taken care of
• Follow, develop and suggest improvements to processes and documentation on how to respond to queries
• Modify or create processes as required in consultation with lead members of Operational, Technology and Security teams
• Make sure work is correctly logged to monitor workload across the team, and provide additional support where necessary
• Actively contribute to the development of the organisation to ensure it remains relevant, effective and of the highest quality

Devices and software

• Work with the technical team to ensure we deliver the IT service following industry best practice. Address gaps as required and continually monitor their effectiveness
• Maintain secure device build, patching according to policy, and ensure we have the means to consider, distribute and maintain approved software
• Manage a plan of joiners/movers/leavers, asset replacement, ensuring requirements handled in good time

Monitoring and KPIs

• Monitor the effectiveness of operational service, identify and respond to issues
• Maintain KPIs agreed with the Head of Operations and the Security Lead

Privacy, security, and audits

• Collaborate with the security team and auditors. Ensure services are delivered according to the ISMS objectives
• Action audit findings and collaborate on tackling systematic issues identified
• Routinely audit performance to make sure work is always of the highest standard and provide reports where necessary
• Ensure information is kept confidential, handled sensitively, and retained in accordance with our policies

Person Specification
Essential

• Experience of managing a small support team, with a desire to support and help others
• Understanding of helpdesk management and how to manage work and resources
• Good skills in managing devices and software
• Knowledge of GDPR (main concepts and principles)
• Working knowledge of a variety of devices and systems such as Windows, Mac/iOS, Chromebooks, Google Workspace
• Analytical, with a logical approach to problem-solving
• Excellent communicator both written and verbal
• Able to remain calm under pressure
• A collaborator who can consider others’ perspectives
• A quick learner and keen to learn new tools and skills
• Flexible and able to work on a wide range of activities
• Able to manage own time, confirm priorities and expectations
• Independent, but knows when to ask questions
• Understand when to make decisions and when to engage a wider group
• Comfortable dealing with ambiguous situations and objectives

Desirable

• Exposure to ITIL or knowledge of ITIL Foundation
• Experience with Jira and Salesforce

This role is subject to eligibility to work in the UK, plus satisfactory background and reference checks. We will be interviewing on a rolling basis and reserve the right to close the job advert early if we receive a high number of applicants.

About Us

We are the national body for careers education in England, delivering support to schools and colleges to deliver modern, 21st century careers education.

The Careers & Enterprise Company is a great place to work. We operate within a fast-paced and collaborative environment. We are brought together by one thing: our passion to ensure young people get the best possible start in life and are supported to find their best next step.

Do you want to be part of a mission-driven team focused on transforming young people’s lives? If so, we’d love to hear from you!

About the role 

We are looking for a senior External Affairs leader to oversee a busy multi-disciplinary team to drive our reputational, influencing and engagement work across our national outreach, this is not a new post - it is one that already exists within the company's staffing structure. This is a highprofile position within the organisation, with responsibility for leading an integrated approach to delivering our strategic objectives across government relations, policy influencing, communications and marketing and audience engagement functions.

World class careers education requires engaging lots of institutions and stakeholders to work together in a focussed, strategic and co-ordinated way for young people across the country. Key is ensuring careers education continues to elevate its status within the skills, education and local growth agenda for policy makers and that key influencers and actors in the system collaborate with us meaningfully to achieve our mission of helping every young person to take their next best step.

External Affairs sits within CEC’s Strategy & Communications directorate alongside Policy & Impact and Strategic Business Engagement and plays a key role in helping these teams and other sectorled teams across CEC to engage audiences, communicate evidence led practice and to help inform and influence positively on future approaches to driving high quality careers education.

The role brings together three key areas:

1. Corporate Affairs and government and policy engagement, including parliamentary relationsand wider external influencers on careers, skills and education policy and provision
2. Communications, inclusive of press and media relations and stakeholder communications across multi-channels
3. Marketing and Audience Engagement, to engage and support multiple key actors within the careers education landscape, including schools and colleges, employers and providers

Please visit our website to apply, complete an application form and cover letter and upload an anonymised version of your CV.

Please describe in your cover letter:

• How you meet the experience, skills and competency criteria detailed in the job profile
• Why you would like to work for the Careers and Enterprise Company

Closing date: Midnight on 29th June 2025

About us
Providence Row believes that no one should have to sleep rough and that everyone should have access to the support they need to find a safe place to call home.

We are a, developing organisation working with people experiencing homelessness in the East End of London. We specialise in providing housing advice & support for rough sleepers, working to tackle health inequality & substance use and providing psychological support. 

We take an innovative approach to the work that we do and the services that we run, driving forward best practice to ensure the best possible outcomes for the people that we work with.

Our team and culture are built around our core values of compassion, respect, inclusiveness, empowerment & justice.

About the role

• Be a key point of contact for receiving and processing referrals to the Providence Row, Resource Centre.
• Complete assessments of those referred to the Centre
• Make statutory and non-statutory housing referrals dependant on the persons need and eligibility.
• Build and maintain strong relationships with key partners, including outreach teams, health services, City of London Police and other support organisations.
• Work within the Team Around Me model, engaging closely with the City Outreach Teams and the Navigator service to develop and implement joint action plans for people rough sleeping.
• Connect City clients with essential health services to address tri-morbidity—the complex combination of physical ill health, mental health, and substance use that often affects individuals experiencing chronic homelessness.
• Facilitate referrals to training, employability, and volunteering programs to support long-term stability and independence.

Benefits

• 27 days holiday plus bank holidays
• Pension – 5% employer, 3% employee
• Cycle to work scheme
• Season ticket loan
• Employee assistance programme
• Monthly reflective practice
• Wide range of learning & development opportunities

To apply
Please follow the link on the Charity Jobs website and submit your CV along with covering letter. Interviews will be held on a rolling basis.  

Research shows some people, especially women and marginalized groups, may hesitate to apply unless they match all the criteria. However, we want to assure everyone that we encourage applications from all individuals, regardless of whether they fulfil every point in the job description. Your unique perspective matters to us – please apply with confidence.

Interviews
On a rolling basis

Providence Row is a charitable company limited by guarantee registered in England and Wales; company number 07452798 registered charity number 1140192.

The Individual Giving Manager is responsible for all individual donor support processes, systems, strategies and individual giving fundraising appeals, which ensure we have excellent relationships with our donors to retain and grow our individual giving income. Powerful narratives, storytelling and engagement with donors is crucial to ensure that our funding need and impact is shared with supporters. 

The Individual Giving Manager will work with the Head of Fundraising and Deputy CEO to grow our major donor, regular giving, appeal and legacy income alongside sustaining our irregular giving and Gift Aid income. The Individual Giving Manager will line manage the Fundraising Assistant, which is a new entry-level fundraising role responsible for the development and day-to-day administration of our community fundraising income stream for individuals and our corporate community.

*Please note, this role has previously been advertised with the title of 'Supporter Relationship Manager' and recruitment has been extended, with a change in title to attract more applicants. Applications close at 9am on Monday 23rd June and interviews will be on Wednesday 25th and Thursday 26th June. We will be scheduling interviews throughout the recruitment period and reserve the right to close the application window before the advertised date.

Person Specification Essential knowledge, skills and experience:

• Three years+ experience of working in a supporter care charity fundraising role.
• Understanding of fundraising principles, relationship marketing and supporter care.
• Excellent written and verbal communication and interpersonal skills.
• High level copy writing skills.
• Experience of working with communications staff to support multi-channel fundraising campaigns.
• Ability to work on your own initiative.Well-organised and able to manage multiple projects simultaneously while meeting deadlines and targets.
• Good working knowledge of CRM databases and how to use them to steward supporters.
• Good knowledge of current data protection/GDPR regulation.
• Able to develop, initiate and maintain systems and procedures.
• IT literate with a working knowledge of Microsoft Office applications including Excel to sort and segment supporter data.
• A clear commitment to the ethos and strategic plans of FareShare South West, and able to positively contribute towards its achievement.

Please see attached job description for further details about our charity, the purpose of the role and detailed duties and responsibilities.

We are seeking an inspiring leader to build on the success of our award-winning charity. Are you an experienced manager, confident communicator and empathetic team leader looking to make a difference for wildlife and nature-based learning?

The Bird of Prey Project is a registered charity and multiple award-winning visitor centre and zoo working to conserve birds of prey, restore habitats and make wildlife education accessible. At this exciting time for the organisation, we are looking to recruit a new Charity Manager who can manage the visitor centre whilst working alongside the Board of Trustees to develop strategy and objectives for the charity. You will have the incredible opportunity to lead a team working to inspire the public about wildlife, develop the highest standards of bird welfare and restore populations of wild raptors.  

What is the role about?

The Charity Manager works directly with the Board of Trustees to manage the charity and visitor centre.

The visitor centre receives over 10,000 visitors per year who provide the majority of the charity’s income. The senior bird team provide a high standard of ethical raptor care to over 20 species, using restraint free management and free-flight techniques, and also deliver experiences and displays to the public. The Charity manager works to ensure that the site is safe and compliant with law & best practice, the senior bird team are provided with adequate resources and that the visitor centre is meeting goals for income generation.   

The charity’s mission is to Conserve birds of prey, restore habitats and make wildlife education accessible. The Charity Manager over-sees the staff team delivering the charity activities, ensuring work is recorded and reported correctly.

You would also be responsible for line managing both Deputy Centre Managers. You should be confident in making decisions and able to balance opportunity and risk. An ability to operate within and develop governance, finance and risk frameworks is also a key part of the role, and whilst a background with working with birds of prey or in wildlife conservation is not necessary, you should be passionate about The Bird of Prey Project’s mission.

Key responsibilities

• Line manage and lead personal development of the Deputy Centre Managers.
• Overseeing income generation through visitor experience, including social media and marketing
• Develop new streams of income generation – including fundraising
• Act as company secretary and ensure our compliance with our licensing requirements, Charity Commission guidance, financial regulations, the law, and other relevant regulations/guidance/best practice.
• Maintaining, updating and creating policies, procedures and risk assessments as required
• Reporting charity impact and activities
• Work with the charity finance specialist trustee to:
  • accurately record finances
  • ensure key payments are made and collected on time
  • deliver payroll for employees
  • reconcile cash payments
  • review monthly forecast vs actuals reports
  • forecast and budget for the charity.
• Manage any relationships with any external bodies.
• Lead the strategic development of the organisation alongside the Board of Trustees.
• Attend, contribute to, and act as Secretary for board meetings