Programme Management Specialist Jobs in City Of London, England
Age UK's impactful Research Team are offering a fantastic 2 year fixed term Research Officer opportunity. In this role you will provide statistical and quantitative research support to colleagues across the charity, including policy and campaigns, media and fundraising.
The successful postholder will:
* source local, national and international statistics
* develop a database of statistics
* create data visualisations
* produce statistical notes
* support colleagues across Age UK to interpret and communicate statistics appropriately
This important work will cover the many aspects of ageing and later life which are of interest to Age UK, including income (pensions, benefits, poverty), health and care, and loneliness and social isolation.
This is an exciting hybrid opportunity, offering a blend of flexible working between home and a central London co-working hub.
Must haves:
* Ability to source data and statistics
* Ability to appropriately assess the quality of information sourced
* Ability to accurately interpret and present data and statistics
* Ability to support non-specialist users of data with interpretation, presentation and communication
* Skills in database management and manipulation
* Experience of or interest in learning to use data visualisation packages (e.g. Flourish, Power BI)
* Ability to set priorities and meet tight deadlines
* Knowledge of or interest in learning about issues affecting older people
Great to haves:
* Experience in use of packages for statistical analysis (e.g. Stata, R, Python)
What we offer in return
- Competitive salary, 26 days annual leave + bank holidays + annual leave purchase scheme
- Excellent pension scheme, life assurance, health cashback plan and EAP
- Car Benefit Scheme, Cycle to Work Scheme and Season Ticket Loan
- Techscheme - buy any tech from Apple or Currys, up to £1000, and spread the cost over 12 months, interest free
- Blue Light Card Scheme
- You Did It Awards - recognition awards from £100-250.
Additional Information
All CVs will be anonymised by our recruitment system when you apply for a role at Age UK. Please note that our system is unable to anonymise cover letters, and we would therefore ask that to support the work we are doing on making our recruitment selection process fairer and more unbiased, that you remove any personal information from your cover letter/supporting statement, including your name before uploading this. All equalities monitoring information is also anonymised and not shared with the hiring panel. Your name and address will only be known to us once you are invited for an interview.
Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We guarantee an interview to disabled candidates who meet the minimum criteria under the Disability Confident Scheme. Please note that on occasion, due to high numbers of applications, Age UK reserves the right to limit the overall number of interviews offered, and therefore, it may not always be practicable or appropriate to interview all disabled people that meet the minimum criteria for the job.
Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.
Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.
Age UK politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.
Job Title: Research and Impact Lead
Location: Hybrid with minimum 8 offices days per month in either London or Leeds office
Contract: Full time, permanent
Salary: £46,000 – £53,000 per annum depending on experience
BookTrust is the UK's largest children's reading charity. We get millions of children reading, especially those from low-income families or vulnerable backgrounds. Children who choose to read and who read regularly are happier and healthier. They form stronger bonds and relationships. They do better at school and are more creative. They enjoy more success in life. This is why we work with families, supporting them to start sharing stories and books together from the earliest possible age. Our carefully selected books and well-researched programmes are delivered by thousands of local partners, bringing the magic of reading to children in every community in England, Wales and Northern Ireland.
The Research and Impact Lead role brings scope for dynamic collaboration across the organization, and creativity in applying research and evaluation expertise to a range of opportunities. The Research and Impact Lead will shape, drive and deliver a range of learning activities. They will be a voice for evidence-based decision making within BookTrust, ensuring that we put the needs of children, families, and our delivery partners at the heart of our work.
In this role we are looking for an experienced mixed methods researcher to oversee our MEL approach, develop and deliver new learning and funding partnerships and contribute to our portfolio of cross departmental learning activities – working to deliver research activities or supporting our team of in-house researchers through providing steer and quality assurance.
We will provide excellent opportunities for the postholder to further develop their research, leadership and partnership skills in support of a fast changing, purpose driven national charity. We offer a flexible and supportive working environment and provide on-the-job learning and formal training.
To apply please send a copy of your CV to us on our website along with a covering letter showing how you meet the person specification and your motivations for applying for the role. Your covering letter should not be longer than two sides. Please also answer these questions in your cover letter:
BookTrust has a new Monitoring, Evaluation and Learning framework to understand the impact of our work with low-income children and families. What are some of the principles of good evaluation that BookTrust should incorporate into its MEL work?
Please also attach one or two examples of research, evaluation or learning outputs you have produced and also specify if you are applying to be based from our Leeds of London office.
Closing date: 4th June 2024 12.00pm
Interviews: Interview will be in two stages - 1st stage interviews will be on 20th June 2024, via Teams
Our Commitment to Diversity and Inclusivity
We aim to provide an inclusive recruitment process and actively welcome applications from diverse talent pools: minority ethnic candidates, candidates with disabilities and long-term conditions and candidates from underrepresented communities.
We are committed to equality of opportunity and want to ensure we have an accessible application process for all candidates. If you need any reasonable adjustments or would like us to do anything differently during the application process, please contact our HR team to discuss your requirements further.
BookTrust is committed to safeguarding and promoting the welfare of children. The recruitment and selection process reflect our commitment to safeguarding therefore, the suitability of all prospective employees will be assessed during the recruitment process in line with this commitment, and pre-employment checks.
We're looking for a kind, compassionate and resilient Housing Lead Specialist Support Worker to join our Homelessness service in Hackney.
£28,486.00 per annum, working 40 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.
Want to feel like you're making a difference? You'll feel at home here.
East London Apartments provides 24 hour accommodation based support for up to 31 individuals with complex histories, multiple traumas, complex personality disorder(s) and a varied, disrupted housing history with experience of homelessness as well as individuals who have been diagnosed with severe and enduring mental health conditions who are under the Care Programme Approach (CPA).
6 week rolling rota with early, late and some weekend shifts.
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.
What you'll do:
Building supportive, trusting relationships with customers and external partners, creating a positive atmosphere
Leading on Move on
Leading on care packages and transition plans for customers when exiting the service
Carrying out holistic assessments of new customers which incorporate relevant statutory referral information
Conducting regular key work sessions that are innovative and engaging in order to achieve Support plan goals
Create support plans for providing appropriate services based on on-going assessment and reflecting the services and resources available to enable customer to progress in their recovery
Ensuring ongoing assessment and management of risks associated with customers within an attitude of 'positive risk taking'
Provide support and access to relevant services to enable customers to continue their recovery and empower customers to self-manage their medication regimes through individual re-enablement programmes and informed decision making
Undertake support work in partnership with external stakeholders to compliment their interventions
Developing productive relationships with partner organisations to improve service outcomes
Demonstrate strong commitment to the functioning of the staff team and to support colleagues in providing a high level of service and safety to customers
for the full job description please see our website.
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead
About you:
Embraces a Psychologically Informed approach
Is capable of maintaining unconditional positive regard
Views challenging behaviour as a support need.
A strong specialist support worker with excellent interpersonal skills
Socially adept, networks widely, well connected in sector, influential
Approachable, open & professional behaviour
At ease in directing others, is assertive and independent minded, will challenge others, and skilled in resolving conflict
Drives change, enjoys dynamic diverse environments and demonstrates entrepreneurialism, creativity and innovation
Demonstrates significant confidence and high levels of self-esteem
Demonstrates significant levels of emotional resilience and a positive attitude
Is respectful, articulate and sensitive in style of communication
Is passionate and enthusiastic about the business
Is motivated towards excellence and improvement of personal performance with a can do attitude
Is Customer focussed
We welcome applications from individuals with lived experiences of using services
What you'll bring:
Essential:
Up to NVQ Level 3 or equivalent in a relevant area (e.g. psychology, Health and Social Care, Mental Health) OR experience in the social care/charity sector.
Experience building and develop strong professional partnerships with external providers aligned to their specialism
Desirable:
2-3 years experience providing targeted recovery focussed support to individuals with needs around hoarding, mental health, substance use and dual diagnosis.
About us:
Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 120 services, providing support to around 6000 customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
We have a strong social purpose and we live and work by our values:
We focus on Excellence and innovation.
We are Caring and Compassionate.
We are Inclusive and Trusted.
We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.
Charity People is thrilled to be working with The Cardinal Hume Centre in their search for a new Individual Giving Manager.
Job Title: Individual Giving and Gifts in Wills Manager
Location: London, ideally office based
Salary: £38,000 per annum (inclusive of London weighting)
Benefits: 28 days holiday (incl. Bank Holidays), BrightSpot training access, Cycle to work scheme, 6% employer pension contribution
About the organisation
The Cardinal Hume Centre supports families and young people facing poverty and homelessness, striving for a society where everyone has a safe place to live and the opportunity to thrive. Annually assisting over 1300 individuals, the Centre plays a crucial role in combating homelessness and poverty, particularly in Westminster.
The fundraising team are sociable, inclusive, incredibly passionate and high-performing, with exceptional leadership; they have seen impressive recent growth with an annual income in the region of £2m.
The Role
This is a permanent role, based in London, requiring a minimum of two days a week in the office. It comes with a salary of £38,000 p/a (inclusive of London weighting). They have a brilliant benefits package including 28 days holiday (incl Bank Holidays and increasing after two years of service); BrightSpot training access; cycle to work scheme and 6% employer pension contribution.
This role involves managing the Individual Giving (IG) and Legacy income pipelines, overseeing expenditure required to raise income, and providing monthly monitoring while using data analysis to evaluate fundraising results. Additionally, it requires the development and implementation of strategies to retain, recruit, and acquire new supporters aligned with the values of the Cardinal Hume Centre as well as an ability to provide excellent stewardship ensuring donors receive a personalised and warm donor experience.
"Every day at Cardinal Hume Centre brings unique challenges and opportunities to develop my professional knowledge and skill set. Working to help others realize their potential and find their place in our community, is more than a job - it is a passion shared by everyone in the Centre." Jeanita Snowden, Employment Specialist
Responsibilities:
- Manage Individual Giving (IG) and Legacy income pipelines
- Oversee expenditure for fundraising initiatives
- Provide monthly monitoring and data analysis of fundraising results
- Develop strategies to retain, recruit, and acquire new supporters
- Ensure excellent stewardship to deliver a personalized donor experience
Requirements:
- Proven success in Individual Giving fundraising
- Proficiency in fundraising databases (e.g., ThankQ) and data analysis
- Experience in supporter care and stewardship programs
- Strong content production skills for digital and print materials
To kickstart the application process, please contact Seema Choudhury at Charity People today with your CV or profile. We are committed to providing equal opportunities and welcome candidates from diverse backgrounds. If you require any assistance or adjustments during the application process, please don't hesitate to reach out.
For over thirty years, Charity People has been dedicated to recruiting talented individuals for non-profit organizations. We are proud to partner with charities, universities, and institutes that promote diversity and inclusion in the workplace. Join us in making a difference in the charitable sector.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Job Overview
We are looking for a highly motivated Director of Training to take over strategic leadership of the Reprezent Training Programme. You’ll build on our existing model to develop and finance a full calendar of training delivery, working alongside the existing team of trainers and station staff to maximise the potential impact on our beneficiaries. Our programme has provided life-changing opportunities to thousands of previous trainees, both within and outside of the media industry, and this role would give you the chance to put your own unique spin on our established and well-loved brand.
Who We Are
Reprezent is a not-for-profit social enterprise and specialist youth development organisation. Our award-winning approach helps young people to realise their full personal potential by providing training and development programmes that enable them to jumpstart their careers and develop a core suite of social, emotional and broadcast skills. We have been a pivotal stepping stone for hundreds of artists and broadcasting presenters aspiring to break into the mainstream over the last two decades, including Stormzy, Munya Chawawa, Jorja Smith and Jamz Supernova, and have helped thousands more young people to meet other personal development goals.
At the helm of our operation is Reprezent Radio, a dynamic youth-led community radio station based in South London. Since 2010 the station’s hallmark has been empowering young voices and championing the narratives of diverse and underrepresented communities, and as a result many of our beneficiaries are those deemed ‘hardest-to-reach’ (young black South Londoners, early school leavers, second generation immigrants).
Our unique training model combines in-person training courses with work experience placements at the station, resulting in a cohesive programme of entry-to-advanced level training provision and an active waiting list of over two thousand people.
Location
This role is a hybrid position, working both from home and with regular attendance required at our office/training space in Peckham and our station headquarters in Brixton.
Responsibilities
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Work with the Executive Team to develop a Sustainable Growth Strategy for our training department. This should contain concrete plans for income generation and beneficiary impact KPIs for the short, medium and long term. This process will involve:
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Strategic analysis of competitors and market need.
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Critical evaluation of existing frameworks and assets.
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Researching available grants and fundraising opportunities.
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Exploring other revenue opportunities through networks and brand partnerships.
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Once the Sustainable Growth Strategy has been drawn up, management of its implementation and ongoing development. This will include:
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Writing and developing bids to appropriate funders and corporate partners.
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Undertaking dynamic reviews of the programme after each major round of delivery, reviewing trainee feedback and outcomes and adapting the provision accordingly.
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Developing new offerings to meet market need.
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Overseeing work experience placements within the radio station, ensuring that the progress and wellbeing of beneficiaries is monitored and developed.
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Optimising the use of available facilities.
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Overseeing the end-to-end delivery of funded projects, from application through to evaluation.
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Line managing the training team.
Requirements
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Significant experience in strategic planning and programme development.
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A proven track record of writing and delivering large successful fundraising bids.
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Excellent interpersonal, communication and presentation skills.
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Strong leadership and project management skills.
Desired Qualifications & Skills
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Experience working within the London media training environment.
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Working knowledge of community radio or media production.
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Experience in managing accreditation processes.
Salary Range
£40,000-£50,000pa, depending on experience.
Application Process
If you meet the criteria above please send us your CV and a two-page cover letter outlining why you’d be a good fit for the position by 07/06/2024.
First-round interviews will take place in June.
Please provide a CV and a cover letter no longer than 2 pages, outlining why you’d be a good fit for the position.
The client requests no contact from agencies or media sales.
BRAC’s office in Europe provides vital support for BRAC’s development work around the world through fundraising and communications, building impactful, long-term relationships with partners, whether they be foundations, companies, Governments or major donors. BRAC office in Europe also plays a key role in engaging with and influencing policymakers and practitioners to tackle extreme poverty across Europe.
To achieve its ambitious goal, BRAC is seeking partnerships with like-minded organisations and allies across Europe. It has an ambitious target to grow its funding from the European market to GBP 100 million over the next 24 months. To achieve its ambition BRAC is building a specialised team of partnerships specialist to be based across key European markets i.e. Norway, Sweden, Denmark, Germany, UK and Switzerland.
The Foundations Officer will work as part of the Partnerships team and focus on delivering income targets from trusts, foundations and corporates. The Foundations Officer plays a pivotal role in advancing BRAC’s mission by stewarding partnerships with philanthropic and corporate foundations and creating new business opportunities to deliver on BRAC’s mission.
Send your CV and a covering letter of no more than 2 pages.
Please note only shortlisted candidates will be contacted. If you have not heard from us within 3 weeks of submitting your application then you have not been selected. Closing date: 3 June 2024.
The client requests no contact from agencies or media sales.
BRAC, one of the world’s leading development organisations, is seeking a Media Engagement Lead to drive forward our media engagement strategy in Europe.
Overview of the role
- After 50 years of southern-led impact at scale, BRAC is more determined than ever to create opportunities to realise human potential. In order to do this, BRAC is looking to raise awareness of its work and values amongst key stakeholders in strategic markets across Europe. Engaging regularly and effectively with the media in Europe is therefore vital.
- The Media Engagement Lead will play a leading role in designing and delivering BRAC’s media engagement plans across Europe. This is a pivotal time for BRAC as we begin to invest in relationship development for influence and partnerships across Europe, and this is a vital role in determining the success of this new chapter.
- The role will be based in London, a Global Media Hub, but will be tasked with supporting media engagement with publications across Europe, particularly in Germany and Scandinavia.
- The Lead will be the focal point for BRAC’s media engagement across Europe and contribute significantly to both securing new media relationships and making the most of existing ones.
- This role offers the opportunity to create real change, leveraging the half-century legacy of BRAC – as a world-leading, Southern-led INGO – to develop a strategic media approach towards major European actors and share BRAC’s story with our target audiences through the media.
About BRAC
Founded in Bangladesh in 1972, BRAC is an international development organisation that today partners with over 100 million people living with inequality and poverty. Best known for our community-led, holistic approach that delivers long-term impact at scale, BRAC works with communities in marginalised situations, hard-to-reach areas and post-disaster settings across Asia and Africa, with a particular focus on women and children. We innovate and create impact through social development programmes, social enterprises, humanitarian response, a bank and a university.
Born and proven in the global south, BRAC has become a world leader in developing and implementing cost-effective, evidence-based programmes. BRAC's office in Europe provides vital support for BRAC’s development work worldwide through fundraising and communications, building impactful, long-term relationships with partners, whether they be foundations, companies, Governments or major donors. To multiply this impact, BRAC Europe also plays a key role in engaging and influencing policymakers and practitioners to tackle extreme poverty.
Please submit your CV and cover letter. The cover letter should include; a) your motivations for applying for this position b) how you would be a strategic fit for the role/organisation and c) the media engagement achievement you are most proud of having contributed to.
The client requests no contact from agencies or media sales.
£37,300 - £40,300 per annum
Permanent, full-time (37.5 hours per week)
Hybrid working with regular travel to our London Bridge Office
What the job involves
Ready to dive deep into the world of data and turn insights into action? Join our Customer Insight Team to do just that! We're not just about crunching numbers; we're about crafting innovative strategies that connect real needs with organisational goals, leading to impactful campaigns, and ensuring our audiences needs are at the heart of everything we do.
As our Senior Data Insight Analyst, you'll be at the forefront of understanding customer behaviour to steer our decision-making process. Working closely with our Data Insight and Analysis Manager, you'll devise the optimal approach to using our data to unearth valuable insights that inform our strategy and tactics.
What’s more - you'll be the driver of a variety of analyses that shape the future of our planning and review processes. Plus, you'll get hands-on in designing interactive business dashboards that bring data to life, fostering a culture of visual analytics across the organisation.
Further, you'll have the chance to expand your horizons by diving into our cutting-edge data science platform. Get ready to explore the world of machine learning and AI, building models that help us to better understand customer behaviour that will guide future campaign initiatives.
With collaboration across the organisation of high priority, you'll work closely with various stakeholders to optimise data usage, share best practice, and champion an insight-driven culture throughout the organisation. As a key member of the insight team, you'll lead the charge in prioritising data and insight in everything we do.
What we want from you
We're on the lookout for a Data Insight Analyst who's ready to dive deep into the world of data-driven decision-making.
If you're someone who gets a kick out of using data to tackle real-world challenges and shape organisational strategy, then you might just be the perfect fit for our team. You'll need to be comfortable working with large datasets, flexing your data mining and customer profiling muscles.
Experience-wise, we're looking for someone who's no stranger to analytics software like Tableau, Faststats, or similar tools. When it comes to databases, you should be fluent in SQL and have an ability to optimise the use of data from across various sources.
First-hand experience with CRM systems such as Raiser’s Edge would be advantageous, especially in the charity sector, and if you're curious about data science or even have experience in this area, even better.
Apart from excellent analytical skills, you’ll have an inquisitive mind and love solving problems. We are looking for a strong communicator, confident at delivering your analysis outcomes whether that’s to a room of colleagues or chatting with stakeholders, your ability to convey complex insights in a clear and compelling way will be highly valued.
So, if you're ready to join a team that's all about using data to drive change and make a difference, we want to hear from you!
Why work with us?
Every man needs to know about the most common cancer in men – prostate cancer. It’s a real and present danger that takes over 12,000 of our dads, grandads, brothers and friends each year.
Prostate Cancer UK is the largest men’s health charity in the UK. We have a simple ambition – to stop prostate cancer damaging lives. We invest millions in research to revolutionise testing, treatment and care. We’re blazing a trail to a screening programme that could save thousands of lives with regular, accurate tests for all men at risk. And we work tirelessly to spread the word about risk and offer specialist support to people living with the disease.
Work with us and you’ll see your efforts pay off as we give men and their families the power to navigate prostate cancer.
Our commitment to equity, diversity and inclusion
At Prostate Cancer UK, we believe that equity, diversity and inclusion are essential to building a strong and innovative workplace that represents, and can advocate for, the communities we support.
It’s our ambition to become an anti-racist organisation, and our mission to advance racial equity in the diagnosis and treatment of prostate cancer.
We’re continuously learning more about the needs of our colleagues, and have three amazing People Networks, sponsored by our Leadership team: Pride, Mind & Body and Multicultural.
Ways of working
Our hybrid working approach combines the best of flexible working – a positive work/life balance, inclusive and accessible platforms, and online information at our fingertips.
Next steps
More information on what we offer, as well as the role, can be found on our vacancies page. Please download our job profile document (job description) with our ‘How to apply’ section sharing the key points to refer to in your application and to apply, please visit the website via the apply button.
The closing date is Sunday 2nd June 2024. Applications must be submitted by 23:45 UK time.
Interviews: By arrangement. Currently scheduled for the week of Monday 17th June 2024.
Prostate Cancer UK is a registered charity in England and Wales (1005541) and in Scotland (SC039332). Registered company number 02653887.
Harris Hill are delighted to be working with a fantastic charity to recruit a passionate Activities and Events Co-ordinator in order to develop community activities and events in local community centre that encourage local residents of all ages.
As Activities and Events Co-ordinator you:
- Will plan, co-ordinate and deliver an annual programme of relevant and accessible activities, classes, events, workshops
- Will work collaboratively with the charity’s service leads and partner organisations ensuring the annual programme of activities and events is co-ordinated and reflects all aspects of the charity’s objectives
- will effectively identify the needs and interests of local residents effectively using a variety of consultation tools including our database, completing surveys and through evaluation
- In collaboration with the Volunteer Co-ordinator you will supervise and support a team of volunteers supporting the programme of activities and event
- Will contribute to external reporting, funding applications and any ongoing monitoring and evaluation requirements.
In order to be successful, you must have experienced :
- Experience of working in a community setting delivering a range of successful activities and events
- Experience of developing and managing new and existing activities and events from initial planning to post evaluation
- Organisational, administrative and time management skills with the ability to prioritise and deliver quality work to deadlines
- Ability to manage multiple projects simultaneously and work comfortably under pressure within a busy environment
- Track record of creating, managing and working within established budgets
- Excellent communication and interpersonal skills with the ability to build relationships and negotiate effectively with a variety of stakeholders.
Salary: £28,000 - £32,000 per annum
Contract type: Permanent
Location: London
Deadline: 11th June at 8:59am
Interview: 25th June
Recruitment process: Cv and Supporting Statement
If this sounds like you, then please do get in touch ASAP!
As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.
Hours: Full time, Mon to Fri, (37.5 hours per week)
Contract: Permanent
Location: Based at CAML offices in Mitcham and Morden and outreach locations. The post-holder may be required to work anywhere in South London
Salary: £29,930 - £33,256 dependent on experience
Annual Leave: 25 days, Charity Day, plus public holidays
Pension: The charity operates a pension scheme
The charity offers an employee assistance programme
Deadline: 6pm, Sunday 2nd June 2024
Citizens Advice Merton and Lambeth (CAML) is the leading advice charity supporting individuals and families primarily across the London boroughs of Lambeth and Merton but also wider London. We provide a range of information, support and advice services. We also work to raise awareness and understanding of the challenging issues affecting our clients and communities.
We are looking for an experienced Adviser/Caseworker or Supervisor to join our team in this new role. If you are passionate about supporting individuals and families in need, relish supporting valued team members to reach their potential, have minimum of one year Citizens Advice Adviser (post certification) experience, are a natural team leader, enjoy delivering training and are interested in joining a dedicated professional team we would love to hear from you.
This role will support people with mental health difficulties referred by South West London and St George's Mental Health NHS Trust (SWLSTG) as part of their Community Transformation Programme. The service will support adults aged 18 years and over living in Merton who are experiencing mental health challenges and the carers of those individuals.
You will deliver a service providing advice for people that are referred from the Trust’s Single Point of Access (SPA) and other teams. You will manage an active caseload of people, providing a comprehensive advice and casework service to people experiencing mental health issues on issues such as benefits, income maximisation, debt and housing.
The service will also support people to access a range of opportunities in their community including services that support their social and emotional well-being, employment and volunteering opportunities and money and debt advice if needed.
The role will work in partnership with a team of health professionals and peer support workers, part of the role will be in supporting these professionals to identify where referrals are appropriate through feedback. Initial training will also be provided to all professionals on what outcomes we can achieve for service users.
Principal Responsibilities
Advice and casework
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Offer one off advice and casework (as applicable) to all clients referred via face to face appointments, online or telephone
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Ensure all clients are aware of the purpose and where to attend their appointment
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Ensure that all casework conforms to the Citizens Advice quality standards.
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Maintain case records for the purpose of continuity of casework, information retrieval, statistical monitoring and report preparation.
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Ensure that all work conforms to our systems and procedures.
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Interview clients using sensitive listening and questioning skills in order to allow clients to explain their problem(s) and empower them to set their own priorities.
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Being sensitive to clients’ needs and limitations to access support.
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Ensure income maximisation through the appropriate take up of income and application for discounts, including those relating to utilities, benefits, tax and housing.
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Provide full budgeting advice and where necessary refer for specialist debt advice and casework
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Research and explore options and implications so that clients can make informed decisions. Act for the client where necessary using appropriate communication skills and channels.
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Assist clients with other related problems where they are an integral part of their case and refer to other adviser/s (for example DRO intermediary) or specialist agencies as appropriate.
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Ensure that all work conforms to Financial Conduct Authority standards, the Advice Quality Standard and the requirements of the funder.
Project Management, co-ordination and partnerships
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Attend health management meetings (e.g. the Daily Integrated Allocations Meeting (DIAM) for referral discussions)
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Establish and manage an effective referral process from the SPA team and other SWLSTG teams/roles (e.g. Older Peoples Mental Health Team OPMH
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Keep in touch with local issues, developments and changes in procedures of other agencies including SWLSTG, other health service and the local authority.
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Build relationships with peer support workers on the project
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Work to achievable targets in line with the criteria set by the funder.
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Refer clients to other advice services CAML offers and/or other local services for other associated issues e.g immigration advice
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Gather statistics and feedback in order to monitor and evaluate the service, ensuring that appropriate monitoring and data collection mechanisms are in place to demonstrate impact, outputs and outcomes and providing reports as required to the steering group, funders, and partners.
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Work with Head of Advice Services to produce reports and monitoring information about the service for the funder.
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Ensure that work reflects and supports the Citizens Advice service's equality and diversity strategy.
Capacity Building and Training
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Deliver information sessions for peer support workers and NHS mental health teams to share knowledge about mental health and advice
Research & Campaigns
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Have responsibility for tracking and reporting on research and campaign issues. Assist with policy work by providing information about clients' circumstances.
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Gather and provide as necessary information about clients circumstances, case studies and statistical information on the number of clients and nature of cases where is an issue.
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Monitor service provision to ensure that it reaches the widest possible client group.
Professional Development
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Keep up to date with legislation, case law, policies and procedures and undertake appropriate training
Other duties and responsibilities
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Carry out any other tasks that may be within the scope of the post to ensure the effective delivery and development of the service.
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Ensure wider Citizens Advice Merton & Lambeth colleagues/partners aware of this service.
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Demonstrate commitment to the aims and principles of the Citizens Advice service.
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Abide by health and safety guidelines and share responsibility for own safety and that of colleagues.
Person Specification
Essential
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Experience of supporting people with mental health issues and the ability to empathise, and to deliver advice in a kind and compassionate way.
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A minimum of a year’s post certificate experience in delivering advice at a local Citizens Advice or similar.
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Understanding of the link between mental health and other protected characteristics particularly in the context of Merton demographics
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Ability to act on clients behalf and negotiate with external services where necessary in writing and on the telephone
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Knowledge, experience of, and demonstrable ability to provide good quality advice and casework and write ups that meet Advice Quality Standards (AQS)
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Ability to prioritise own work, meet deadlines and manage caseload.
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Good interpersonal and communication skills, verbally and in writing.
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Proven ability to build relationships with partners.
Desirable
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Experience working in partnership with the Health Sector
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Ability to deliver training
This job description and personal specification does not form part of any contract.
Professional Development
The successful applicant will receive comprehensive induction to the charity and our work. We support team members in their professional development to ensure we’re up to date with legislation, case law, policies and procedures relating to benefits and debt and undertake appropriate training as agreed with your line manager.
If you’re interested in the role and joining us, we would be delighted to hear from you. Please follow the link to our website for more information and to find out how to apply. The deadline for applications is 6pm, Sunday 2nd June 2024. If you do not hear from us, we are afraid your application was unsuccessful.
We are registered with the Information Commissioner's Office and will process your personal data in accordance with the General Data Protection Regulation and Data Protection Act 2018. Please refer to our online Privacy Policy for more information on how your personal data will be processed and stored.
The client requests no contact from agencies or media sales.
Who we are
Chefs in Schools is a young, ambitious charity that’s rapidly growing. Our mission is to improve kids' health, through improving school food & food education. Working in areas of high deprivation, we support and train schools and their kitchen teams to serve the best, freshest and tastiest food possible, alongside meaningful food education. We share our learning and resources freely, aiming to inspire and enable others to follow our lead.
We’re backed by some of the biggest names in food and have ambitious targets to ensure every child has access to incredible school food and food education, setting them up for life with the skills and knowledge to feed themselves well.
About you and the role
The purpose of this role is to lead on our finance strategy, and ensure all of our systems, reporting and processes are helping to drive forward the charity and deliver on our objectives at scale. You will work closely with the Chief Executive and Directors to ensure that financial planning is effective and supported by accurate data analysis. You will report directly to Trustees as required and ensure that the highest standards of transparency and probity are maintained.
You will be joining the team during a period of growth in the size and complexity of our delivery. We currently have 20 employees and anticipate doubling in size within three years. You will have a crucial role in shaping our systems and processes to ensure we can scale effectively, both our existing programmes and a new membership-based programme that is in development. We’re looking for an experienced finance professional with an interest in effectively using technology and systems to drive efficiency, without compromising on accuracy or compliance.
You will support and mentor the Finance and Office Manager, ensuring that financial administration is carried out proficiently and in line with all legal and regulatory requirements, including ultimate responsibility for ensuring that all statutory filings are made accurately and on time. Your role will also encompass ensuring that we operate within legal & regulatory frameworks and stay up to date with changes in relevant legislation.
The responsibilities, skills and experience listed below are intended to give you an idea of what we need for this role. If you don’t meet every single requirement, but feel as though you would be able to work with us to deliver the majority of them, we would urge you to apply anyway. We are dedicated to building a diverse and inclusive workplace, and for us, the most important ‘experience’ is passion for our mission. You may be just the right candidate for this, or other roles.
We want to get to know you at the interview and understand we can do this best if you’re at ease. We’re an inclusive employer and work hard to create a welcoming working environment for everyone, including appointing a neurodiversity champion to help us identify how we can make our work environment work for everyone. If you need adjustments to the interview process please let us know.
Key responsibilities:
- Developing a comprehensive financial strategy that supports the delivery of the charity’s objectives and activities
- Reviewing suitability of our current systems: Quickbooks for accountancy, Beacon CRM, PLEO for expenses management, Survey Monkey for data collection etc.
- Where necessary, identifying and implementing new software to ensure all systems and processes are robust, user friendly, deliver useful data analysis, integrate and/or improve automation
- Working closely with the Director of Transformations to translate the annual activity plan into an accurate organisational-level budget
- Advising the Chief Executive, team and Trustees, ensuring that benefits and risks of decisions are fully considered and fit with the overall financial strategy
- Oversee sound financial management and governance across the organisation
- Provide leadership and guidance to all things finance related, providing mentoring and support to the team
- Accountability for monitoring that the organisation’s services are, and will, run to budget, supporting budget holders and reporting promptly on risks
- Have ultimate oversight of the external audit and production of the statutory accounts, supported in delivery of this by the Finance & Office Manager
- Oversee production of management accounts and bespoke financial reports, including accurate forecasting, incisive analysis and accessible narrative commentary
- Support the Development team with financial submissions and other compliance areas (eg advising on and supporting with due diligence processes)
- Constantly seeking to develop and improve the organisation’s financial systems, policies and procedures to promote dynamic, best practice and up-to-date application of tools, systems and approaches
- Oversight of finance, governance and basic HR administration, supporting the Finance & Office Manager with high profile or complex queries, seeking specialist advice on financial or compliance matters as required
- Ensure the organisation’s compliance with charity law, in accordance with the Charity Commission in England & Wales
Skills & experience:
- You have interest and belief in our mission, to improve kids’ health through improving food and food education in schools
- You have full or partial qualification through an accredited accountancy body
- You have some experience in a senior finance role (eg Director, Head of, Management Accountant) in any sector, and some experience within a finance function in the 3rd sector (in particular familiarity with the Charity SORP and experience of administering restricted funds)
- You have experience of audit
- You enjoy a mix of leadership and rolling up sleeves to get hands on when the need arises
- You take a pragmatic and dynamic approach to robust financial management
- You can turn complex and dry data, into clear and engaging narrative
- You have project managed the implementation of new systems (accountancy / CRM / data)
- You are organised, methodical, strong on detail, and able to map out deadlines and plan ahead
- You are skilled in building rapport with people and strike a balance between being supportive and challenging
Benefits
You would be joining a friendly, supportive team who works hard but believe in a healthy work/life balance. We seek a diverse range of perspectives, skills, experience and knowledge. Joining a small, collaborative team means you’ll be able to contribute to and draw on various projects and strategic insights.
We offer 33 days of holiday per year, including bank holidays, a Cycle to Work scheme, hybrid working, free access to the CODE app for discounted restaurants & hospitality venues, enhanced parental leave. We are committed to developing our team and will support you with relevant training opportunities including £250 towards elective training and development of your choice.
As we work with children & young people, an offer of employment will be subject to satisfactory references and DBS clearance, in line with our safeguarding policy.
Please note that shortlisted candidates will be invited to a 30-mins online interview to take place on Weds 19th June. Successful candidates will then be invited to a second interview that will be in person at our offices in Brixton, London, on Weds 26th June.
We’re on a mission to transform kids’ health through food – plate by plate, class by class, school by school.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Thanks to Move+ I’m more confident dealing with the day-to-day things I used to find daunting. I’ve grown, I have more belief in myself. Now I’m working towards goals I would never have dreamed of going after.
MJ – Move+ member
Based at the 999 club in Deptford, a safe and welcoming space for those experiencing homelessness Move+ is the latest of the 999 club’s service offerings which also include a drop-in day centre, employment & training support, advocacy & advice, a women’s space and the Bridge, our evening service for people in mental health crisis.
This is an exciting opportunity to be part of a cutting-edge service within the sector. The overall aim of Move+ is to enable people who have been homeless to draw upon their shared experiences and support one another to escape homelessness for good. Move+ empowers people to live independently, to set up and maintain a stable home, while working towards long-term goals and aspirations enabling them to move forwards with their lives. This is achieved through a combination of peer coaching, personalised support and an exclusive program of workshops and activities.
Working closely with the Coproduction Manager as part of the Specialist Services team, you will oversee all aspects of the day-to-day delivery of Move+. This includes line management of a team of Peer Coaches, focusing on support, personal and professional development. You will conduct assessments and manage referrals, build and maintain relationships, as well as promote the service, both internally and externally. Overall, you’ll ensure a high quality of service delivery that meets or exceeds targets and, most importantly, supports and empowers all participants.
We are looking for someone who is passionate about empowering and motivating others. Prior experience, lived, management or other is great, but attitude is key. If you have a positive, pro-active approach take a look at the Job Description / Role Profile. and get in touch to let us know why we should hire you.
The ideal candidate will have:
· Great people skills, the ability to communicate effectively with a compassionate, non-judgemental approach
· A proactive approach, always looking to support the team in achieving positive outcomes
· A genuine interest in people, their innate strengths and their capacity to change
· Excellent organisational skills and the ability to oversee complex projects
· The ability to work without close daily direction and the ability to think outside of the box
· A positive, ‘can do’ attitude and above all, a good sense of humour to survive our fast-paced environment
Staff benefits include
· 27 days annual leave increasing each year to a maximum of 30 days
· Occupational sick pay - 10 days per year full pay
· 3% employers pension contribution
· Employee Assistance Programme
· Cycle to work scheme
· The opportunity to be part of a truly amazing team
Move+ has been made possible by the generous support of the National Lottery Community Fund
If you think you match what’s required then send us your CV and a covering letter telling us, in no more than one side of A4, why you’re exactly the person we need for this role.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Customer Services and Administration Manager, a fantastic opportunity for a senior Customer Services, Supporter Services, Supporter Care, Membership professional to a National Health Charity, based in Central North London. Hybrid Working; 3 days office based and 2 days working from home.
The Customer Services and Administration team is a dedicated and specialist team who provide all supporters, volunteers, groups, members of the public and internal customers a high level of customer service and support when contacting the charity. The team also play an important role in taking and processing credit and debit card donations made via the telephone or online and respond to Gift Aid questions and queries.
As the Customer Services and Administration Manager, managing a team of Customer Service Officers, you will ensure that on a day-to-day basis the team functions efficiently, effectively and delivers excellent customer care service to all supporters, staff and members of the general public. You will ensure all staff within the team are managed and developed so they provide a high level of support to those using the team and the services provided.
Responsibilities:
- Oversee all aspects of customer service ensuring the supporters, members and members of the public have a great experience when contacting the organisation.
- Organise a rota that ensures all the elements of the Customer Services function are comprehensively covered.
- Put processes and procedures in place to ensure agreed SLA’s and KPI’s are being met, in line with strategic goals.
- Continuously improve processes and the services provided and troubleshoot issues as soon as they arise.
- Responsible for any complaint escalation/investigation.
- Develop and manage the team, performance management and the performance development review.
- Ensure the team are processing direct debits in accordance with BACS rules and regulations.
- Deal with queries and questions raised about our direct debits processes.
- Ensure all income is tracked and all donations are banked and thank in a timely manner.
- Manage the analysis and evaluation of performance information, monitoring and reporting against objectives, outcomes, SLAs and KPIs.
- With the Data Governance team ensure data protection laws are adhered to, storage of data, review and update policies.
To be successful in the role of Customer Services and Administration Manager, you will have previous experience, skills and knowledge in the following areas;
- Experience of managing a team within a Customer Services, Supporter Services, Supporter Care, Membership department. Delivering a progressive programme of customer service delivery to internal and external customers.
- Experience of managing and responding to complaints and feedback
- Experience of processing Direct Debits payments or similar and ideally thanking of supporter donations via a database
- Experience of the BACS direct debit claiming process and following regulations
Salary: £36,309 - £42,085 per annum
Hybrid Working; 3 days office based and 2 days working from home.
Rolling Recruitment, deadline asap.
Please note: This role is being recruited on a rolling basis. If of interest, please apply asap. Due to the rolling recruitment process, the client reserves the right to close the role when required.
'Angela Mann Recruitment' is a specialist Charity & NFP Recruitment Agency, with extensive experience and knowledge of working within the sector. We match individuals to roles based on the required skills and experiences requested to fulfil a position, regardless of age, disability, gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation.
Harris Hill has a short term temp role for a Marketing and Communications Coordinator to join them ASAP for 1-1.5 months, supporting a leaver and revaluation period.
I am looking for someone who is confident in the following, who could potentially hit the ground running from notes from the previous postholder.
They are as follows:
Wordpress
Mailchimp
Google adds
Graphic design using adobe suite
Social media (FB, Instagram, X)
If you are confident with these programs, the client is certain you will be able to help.
The role will help support a programme of work jointly run between a mental health organisation and the NHS. For a full JD and details, please apply for further information.
The Head of Youth Engagement & Participation is a key senior leadership role at Peer Power Youth. Responsible for leading the youth engagement team (YET) across all aspects of safe and supported youth engagement (individual change) and ensuring youth voices contribute to tangible and meaningful system change (participation/system change).
It’s a great time to join Peer Power Youth! We have recently secured key funding to strengthen and develop the charity and deepen our impact for system change and positive change for young people. During 2024 we will be co-creating an ambitious new strategy and vision ahead for 2025 –2030. You can play a key role in shaping and delivering this with us as part of our valued community that spans young partners, trustees, advisory forum and our staff team.
Our model of youth engagement and participation has been co-created by young people and consists of:
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Personal development/Peer to Professional (life skills/training/work readiness) offer – creating Individual Change
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Youth Voice and Influence projects– creating tangible System Change
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Training, Coaching, and Workshops that are designed and delivered by young partners for professionals in justice, care and health settings. Along with resources to support System Change
Partnerships include NHS (regional and national), Youth Justice Board, Ministry of Justice/Youth Custody Service, HMI Probation, Youth Justice Services, youth and community organisations and secure settings. The Head of Youth Engagement and Participation will directly line manage 4-5 senior staff members but holds the overall responsibility for the Youth Engagement Team.
The Young Partners we engage and connect with, have experience of justice and care/looked after systems. We work across London and Southeast regions, with occasional national events. Our work takes place in the community and in secure settings (examples include -HMYOI Feltham, Oasis Restore Secure School, and Secure Children’s Homes).
The client requests no contact from agencies or media sales.