upReach are seeking to hire a Programme Manager to deliver the charity’s Sponsored Programmes. This is an exciting opportunity to directly contribute to the growth of the charity through leading a delivery team of Programme Coordinators to recruit and support Associates (what we call the Undergraduates we support) on three unique programmes. This role would suit individuals with 3+ years experience in a programme delivery and team management role, who have a passion for social mobility and are used to operating in a fast paced environment. The successful candidate will take responsibility for the implementation of three programmes of support, including key stakeholder management and reporting to the different funding partners. They will be a key member of a dynamic and growing national team. 

Key Information

The Programme Manager will play a pivotal role in delivering the upReach Sponsored Programmes. Whilst historically most upReach programmes have been funded by either University or Employer Partners there are a growing number of programmes funded outside of this model, which this role will manage and coordinate all aspects of. Reporting to the Director of Programmes & Impact, they will grow and improve the resourcing of upReach’s Sponsored Programmes - from their design and Associate recruitment to their delivery and evaluation. They will work alongside the delivery leadership team (Director of Programmes & Impact and 3 Programme Delivery Managers) to form plans and strategies for upReach’s general Associate recruitment, programme delivery and team management. They will also work closely with the Fundraising and External Affairs Manager and Employer Partnerships Manager and their teams to ensure that all programmes within their remit are managed effectively. 

Location:              London (near London Bridge) or Birmingham. Initially on a remote basis.

Hours:                 Full-time - 40 hours per week, 9am - 6pm 

Start date: January 2021 preferred

Reporting to:     Director of Programmes & Impact

Deadline:            9pm Sunday 13th December. Early applications are encouraged.

Core Responsibilities

These will include:

Programme Design & Delivery

• Contribute to strategic decisions concerning the design and delivery of each of the Sponsored  Programmes, creating a 12 month plan in advance of the start of each recruitment cycle. 

• Lead the design and delivery of a marketing campaign to recruit new Associates to these programmes, including outreach to schools to identify eligible alumni for the programme. This will also include working with the Student Attraction Leader and Senior Marketing Officer to effectively work together to meet onboarding targets.

• Work with the Director of Programmes and Impact to design learning journeys for Sponsor Programme Associates

• Oversee the development and creation of resources and planning and delivery of events relevant to the unique needs of the participants in the Sponsored Programmes. 

• Monitor and evaluate the effectiveness of the Sponsored Programmes with overarching responsibility for meeting internal engagement and applications success KPIs.

• Maintain strong relationships with Sponsor partners, including managing quarterly/annual reporting requirements on stakeholder KPIs.

Team Management

• Manage a team of (3-4) Programme Coordinators in a variety of locations - providing weekly 1-to-1 support, reviews and personal development support. 

• Ensure Programme Coordinators document all interactions with Associates and application progress.

• Use relevant dashboards and data to set Programme Coordinator priorities.

• Manage Programme Coordinator progress to ensure that all stakeholder KPIs are achieved.  

• Contribute to strategic decisions concerning the resourcing of the Sponsored Programmes.

• Be part of the upReach Management Team and contribute to forming the strategy and direction of the charity. 

Associate Support

• Individual and small group work with Associates - coaching 40 Associates to take the day-to-day steps needed to realise their career potential, which might include pastoral support, career guidance, and support with job applications.

Person Specification

This position would be suited to individuals who are committed to upReach’s mission and have an understanding of, and empathy with, the challenges facing those from lower socio-economic backgrounds.

To be successful you should have at least 3 years experience working in programme delivery, stakeholder management and leading small teams. The ideal candidate will be proactive, resilient and used to managing competing priorities within a varied workload. They should be flexible and willing to perform varying duties depending on the shifting needs of the charity.

Essential Skills/Experience

1. Experience working in a fast-paced environment and working independently to find solutions to problems.

2. Ability to engage and flex communication style confidently with a variety of stakeholders, such as beneficiaries, upReach partners and all levels of employees across the organisation. 

3. Experience working directly with key stakeholders to manage and grow a relationship and/or partnership.

4. Excellent influencing, facilitation and communication skills (both oral and written) and be comfortable preparing and presenting reports and proposals to senior management and external stakeholders.

5. Line management or team leadership experience.

6. Strong programme management and problem solving skills, in addition to superb organisational skills to manage a varied workload.

7. Self-motivation and an ability to work in a small team as well as independently, with a creative and a proactive attitude.

8. At least a Grade ‘B’ in Maths and English GCSE (if you have extenuating circumstances, let us know)*

9. University degree (2:1 or higher)* in any discipline, or equivalent experience.

* The nature of the role requires a high standard of Maths and English, and the ability to quickly review a large amount of information and identify and communicate key themes clearly. Applicants may demonstrate this through the academic qualifications shown above and/or other relevant experience. As our beneficiaries are all undergraduates, a good understanding of the university experience is essential, although it is not necessary that this was acquired through personally gaining a degree.

Desirable Skills/Experience

1. Project management qualifications or comparable experience. 

2. Experience delivering all aspects of a programme end to end, from design to reporting and evaluation.

3. Experience in marketing a programme or campaign.

4. Experience in Student Recruitment or attraction.

5. Familiarity with G Suite and Zoom video conferencing software.

Values & Competencies

upReach upholds the following values:

• Perseverance

• Integrity

• Advocacy

• Aspiration

• Proactivity 

We are looking for candidates to display the following competencies during the application stages:

• Problem solving and decision making

• Planning and organising

• Collaboration

• Passion and motivation

• Communication skills

Application Process

Please visit our website for further application instructions. You will need to submit a PDF copy of your CV and covering letter by 9pm on Sunday 13th December. Please explain your motivation for applying to this role, why you are interested in working at upReach, and provide further details on how your experience matches the job description. Please include PROGRAMME MANAGER in the subject line and indicate in your cover letter where you heard about this vacancy. Early applications are encouraged.

There may be an initial round of short telephone interviews on the 15th December. Shortlisted candidates will be asked to attend a virtual assessment centre on Friday 18th December. If you are not available on these dates please let us know in your application.

Please Note: upReach has a responsibility under the Immigration, Asylum and Nationality Act 2006 to ensure that, at the time of starting their employment, successful candidates have permission to work in the UK.

If you have a right to work in the UK, you will be required to bring proof of this to your interview (by providing your original passport or other right to work documents). If your permission to work in the UK relies on a job offer, please bring written details including evidence of any existing visas or work permits. A photocopy will be taken of your  document(s) and stored securely. If you are unsuccessful at the interview the photocopy will be destroyed. Unfortunately, upReach is unable to financially sponsor Visas or work permits.

Equal Opportunities

upReach is an equal opportunities employer and does not discriminate in employment matters on the basis of race, colour, religion, gender, age, disability, social background or any other protected class. We support workplace diversity and believe it creates dynamic and effective organisations. We are working hard to increase diversity in our team and would particularly welcome applications from BAME candidates.

We are committed to making our roles and culture inclusive. We can make reasonable adjustments throughout the application process and on the job.

Islamic Relief Worldwide is an independent humanitarian and development organisation, serving humanity for over 36 years. With an active presence in over 40 countries across the globe, we strive to make the world a better and fairer place for those affected by poverty, conflicts and natural disasters.

Islamic Relief Worldwide is currently recruiting for the position of ‘Programme Manager – Joint Initiative for Strategic Religious Action, (JISRA)’ to join the International Programmes Division. The post holder will lead and manage a five-year programme funded by the Dutch Ministry of Foreign Affairs (DoMFA) on Freedom of Religion and Belief (FoRB) in Ethiopia, Mali, Nigeria, and Indonesia More specifically JISRA addresses three pathways around building intra and inter-faith understanding of pluralism and the rights of religious minorities or non-adherents, and thirdly advocacy in enabling a conducive environment for FoRB.

The successful candidate must have or be:

• A graduate degree or Masters’ Degree or in-depth experience in relevant field required (e.g. International Relations, International Development, Peace and Conflict Studies or equivalent experience in development/humanitarian areas)
• An in-depth understanding of international development issues
• Demonstrable, extensive experience of managing and implementing multi-country funded project
• Understanding of conflict prevention and peacebuilding demonstrated through management of projects
• Track record of working in a similar role with an International NGO
• Empathy towards, and some understanding of, the contribution faith communities can make towards protecting minorities and promoting peace

If you are talented, reliable, service minded, resilient and a highly motivated professional looking for a meaningful career, with a strong commitment to IRW’s mission and values of sincerity, excellence, compassion, social justice and custodianship, please apply by completing our online application form.

PLEASE NOTE: Interviews are expected to take place on 29th December, 2020. Only shortlisted candidates will be contacted.

Pre-employment Checks:

Any employment with Islamic Relief will be subject to the following checks:

• screening clearance
• receipt of satisfactory references

Our values and commitment to safeguarding

IRW is committed to preventing any type of unwanted behaviour at work including sexual harassment, exploitation and abuse, lack of integrity and financial misconduct; and committed to promoting the welfare of children, young people, adults and beneficiaries with whom IRW engages. IRW expects all staff and volunteers to share this commitment through our code of conduct. We place a high priority on ensuring that only those who share and demonstrate our values are recruited to work for us.

The post holder will undertake the appropriate level of training and is responsible for ensuring that they understand and work within the safeguarding policies of the organisation.

All offers of employment will be subject to satisfactory references and appropriate screening checks, which can include criminal records checks. IRW also participates in the Inter Agency Misconduct Disclosure Scheme

In line with this Scheme, we will request information from job applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment.

By submitting an application, the job applicant confirms his/her understanding of these recruitment procedures.

Applicants should be sympathetic to the values of Islamic Relief:

(Sincerity, Excellence, Compassion, Social Justice and Custodianship)

Islamic Relief is an equal opportunities employer

Programme Business & Finance Manager for Children & Young People Well-being Services

Permanent 

30 hours per week  

£23,388 pro rata (plus allowances). £20,046.86 actual for 30 hours

Benefits Flexible working patterns, discounts and offers for various shops and service, competitive pension scheme.

Location - home/office based, but will require travel to our other offices

The Children’s Society has been helping children and young people in this country for over 130 years. We run local services that support children when they are at their most vulnerable and in desperate need of help. We’re there for children, every step of the way. 

This role sits within our children and young people's directorate, which works to provide immediate one-to-one and group support for children who urgently need support .Your role will be to help us maintain and develop innovative practice to support our work in our Well-being services around the country. The role consists of contributing to the Well-being management team by providing financial and business management support. The successful candidate will have an attention to detail ensuring accuracy from both a financial and data requirements.
.

[TYPE OF PERSON YOU’RE LOOKING FOR/ WHAT’S EXPECTED OF THEM] 

We are currently looking for someone who can work under pressure, organises to join our dynamic, ambitious team. 

The role will need someone with excellent collaborative skills and have the ability to think on your feet in busy teams across a large geographical footprint.

[KEY SKILLS AND COMPETENCIES] 

In order to be successful in this role, you must have: 

• Experience of financial systems and business management
• Ability to support production of local management reports, the issuing of sales invoices, corrections, costings and forecasting, coordinating and monitoring the local budget portfolios and budgeting process and reporting on local all financial matters to local teams, and enabling staff to use similar systems and processes.
• Excellent communication and collabrative skills
• Experienced in managing Health & Safety processes

[INFO ABOUT THE CHILDREN’S SOCIETY] 

The Children’s Society runs over 100 local services that help thousands of young people who desperately need our support, and we campaign to get laws and policies changed to make children’s lives happier and safer. 

Every day we’re changing the lives of children in this country for the better – and with your help, tomorrow we can be there for even more. 

The Children’s Society is committed to safeguarding and protecting the children and young people that we work with.  As such, all posts are subject to a safer recruitment process, including the disclosure of criminal records and vetting checks.  We ensure that we have a range of policies and procedures in place which promote safeguarding and safer working practices across our services.

Therefore, candidates applying for work in our CYP Directorate will be required to complete an “Employment history_template” document prior to interview. The fully completed document should be loaded by the candidate at the point of uploading your CV.

The closing date for applications is midnight on Wednesday 10th December. 

Interviews will be held on the week commencing Monday 22nd December.

Victim Support is looking for two Domestic Abuse Programme Team Leaders. These roles are full time and home based with travel around England and Wales.

Victim Support (VS) is an independent charity for people affected by crime in England and Wales. We work towards a world where people affected by crime or traumatic events get the support they need and respect they deserve.

VS is looking to recruit an outstanding team who will deliver a transformational national Domestic Abuse early help support programme. This programme will provide specialist information and support, enabling people to act on domestic abuse as soon as possible and stop it from happening again. Funding for this programme has been secured for 3 years (to December 2023).

VS is recruiting two Team Leaders with excellent staff coaching and performance management skills, to nurture a Group Facilitators to deliver consistent information, advice and support to low risk victims of domestic abuse and those at risk of domestic abuse.

As Team Leader you will manage a team of Group Facilitators who are responsible for delivering group work to victims of domestic abuse. You will be responsible for supporting and guiding the team to achieve the required key performance Indicators, working closely with the Operations manager providing appropriate information and support. Completing regular 1-1 performance reviews and annual appraisals. You will also facilitate or co-facilitate some of the group work sessions.

Ideally you will have experience of successfully managing culturally diverse and geographically dispersed teams, including working with teams remotely utilising platforms like Zoom.

You will be highly organised, have strong IT and administration skills and be able to prioritise work effectively and manage competing deadlines.

You will have direct experience of facilitating group work and have an excellent understanding of the domestic abuse and services available to victims of domestic abuse. You will have experience of adapting services to meet the needs of diverse individuals and communities.

You will have experience of record keeping and data collection and you will be able to support your Group Facilitators to record, monitor and report on programme information systematically. You will understand the importance of confidentiality and safe working practices in accordance with safeguarding legislation and requirements under the Data Protection Act.

This vacancy will close midnight Tuesday 29th December 2020, with interviews expected to take place week commencing 7th January 2021. 

Victim Support offers competitive rewards and benefits including pension and life assurance, 25 days annual leave (pro-rata), voluntary benefits such as season ticket loans and the opportunity to play a key role in a national charity providing world-class services to victims and witnesses and being a vital force for change.

Applications should be explicit enough to provide good evidence against the shortlisting criteria, which are marked in the person specification as (A). In order to apply, please create a profile in our website (jobs section), complete and submit an online application form.

If the vacancy has not specified the essential criteria for shortlisting, please use this section to express how your experience and skills are relevant for the role.

If you have the drive to make a difference within an organisation which makes a difference we look forward to hearing from you.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks will be required.

Victim Support is committed to providing an inclusive and supportive environment for our staff. We believe having a diverse workforce at all levels allows us to represent the communities we serve and connect better with people affected by crime. We welcome applicants from all communities and as part of our commitment to the we would particularly welcome applicants of Black, Asian and Minority Ethnic heritage. We also particularly welcome applications from disabled people and people from LGBT+ Communities.

Victim Support is looking for a Domestic Abuse Programme Operations Manager. This role is full time and home based with travel around England and Wales.

Victim Support (VS) is an independent charity for people affected by crime in England and Wales. We work towards a world where people affected by crime or traumatic events get the support they need and respect they deserve.

Victim Support (VS) is looking for an outstanding team who will deliver a transformational national Domestic Abuse early help support programme. This programme will provide specialist information and support, enabling people to act on domestic abuse as soon as possible and stop it from happening again. Funding for this programme has been secured for 3 years (to December 2023).

As Operations Manager you will lead, manage and develop staff in providing safe, high quality and consistent group work services to victims and survivors of domestic abuse across England and Wales. You will work closely with the Domestic Abuse Programme Lead to ensure the whole service is responsive to client needs and has the resilience to cope with demand and change.

The successful candidate will require excellent staff development and management skills to oversee a team of Group Facilitators and Team Leaders to deliver group work support to low risk victims of domestic abuse and those at risk of domestic abuse. Ideally you will have experience of successfully managing culturally diverse teams.

You will ensure that the wellbeing and safety of participants is central to all processes.

You will be accountable for the performance of your team and ensuring the delivery of group work is consistent and effective. This includes ensuring that Information Management standards are adhered, specifically in relation to compliance with GDPR, Safeguarding and Information Sharing policies and procedures.

This vacancy will close midnight Tuesday 29th December 2020, with interviews expected to take place week commencing 7th January 2021. 

Victim Support offers competitive rewards and benefits including pension and life assurance, 25 days annual leave (pro-rata), voluntary benefits such as season ticket loans and the opportunity to play a key role in a national charity providing world-class services to victims and witnesses and being a vital force for change.

Applications should be explicit enough to provide good evidence against the shortlisting criteria, which are marked in the person specification as (A). In order to apply, please create a profile in our website (jobs section), complete and submit an online application form.

If the vacancy has not specified the essential criteria for shortlisting, please use this section to express how your experience and skills are relevant for the role.

If you have the drive to make a difference within an organisation which makes a difference we look forward to hearing from you.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks will be required.

Victim Support is committed to providing an inclusive and supportive environment for our staff. We believe having a diverse workforce at all levels allows us to represent the communities we serve and connect better with people affected by crime. We welcome applicants from all communities and as part of our commitment to the we would particularly welcome applicants of Black, Asian and Minority Ethnic heritage. We also particularly welcome applications from disabled people and people from LGBT+ Communities.

Who we are looking for

This is an exciting, high profile and demanding role that will allow the post-holder to have system-wide impact through the successful delivery of national professional development programmes and qualifications for teachers and school leaders. It is a senior leadership team post at Ambition Institute, based within our Programmes Division.

We are looking for someone to join us to lead a number of high profile professional development programmes for school leaders, which will be mobilised throughout 2021.  You will be responsible for ensuring the effective development and delivery of our programmes, so that we have the greatest possible impact on developing the expertise of school leaders across the country.

Working with others across the organisation, you will develop and set a clear vision for their purpose and impact.  You will need to ensure the programmes are of the highest quality, as well as being financially sustainable and contractually compliant.

In order to excel in this role, you will need to understand the principles of high quality professional development and be able to work strategically to translate these into successful development programmes at scale. You will need to be customer- and participant-focused, with the ability to respond effectively to trends and shifts in participants’ feedback and needs, and be able to communicate clearly and effectively with a wide range of stakeholders.

You will have experience of programme/ project management and leading professional development programmes at scale.  This will include bringing experience of managing a large and complex team and its budget, and working with partners to deliver effectively.

As a director within the Programmes team you will manage a team of Associate Directors, act as an external voice for the organisation when required, deputise for your Executive Director when required, and take on wider leadership responsibilities across the organisation.  The successful candidate will champion our values and embody them in interactions with colleagues and partners.

Who are Ambition Institute?

Ambition Institute has one purpose: to help educators serving children from disadvantaged backgrounds to keep getting better. With our new organisation, and more than ten years of collective experience in working with educators at all levels, we believe that exciting opportunities lie ahead. We are a graduate school for educators, and we apply academic rigour to our learning design, drawing on frontline insights from schools into what works in practice. Our programmes leverage the latest evidence from international experts, which means we think carefully about what is taught, how, and in what sequence. We work collaboratively to enable school improvement for the benefit of pupils, particularly those from disadvantaged backgrounds.

Our offer

We are happy to announce that we will be able to offer you:

• Flexibility on how you work – agreed between you and your line manager
• A competitive annual leave entitlement of 25 days, plus bank holidays
• 2 additional annual leave days for 1 day booked during December over the festive period
• A generous employer pension contribution of 11% (10% pension plus 1% NI rebate)
• Competitive salary rates
• Access to an interest free season ticket and bike loans, as well as eyecare vouchers
• An Employee Assistance Programme (EAP) which provides confidential support for employees on personal or work-related matters.
• A robust learning and development offer that ensures your continuous professional development

How to apply

All applications must be received by the closing date, 9am on 7th December. Interviews are expected to take place later that week.

To apply for this role, or any of our other vacancies or for any questions or queries please visit our website.

Equality and diversity matters to us. If you think you’d be suited to one of our roles we’d love to hear from you regardless of age, disability status, ethnicity, gender, religion or sexuality.

Victim Support is looking for two Bengali speaking Domestic Abuse Programme Group Faciitators. These roles are part-time and home based with travel around England and Wales.

Victim Support (VS) is an independent charity for people affected by crime in England and Wales. We work towards a world where people affected by crime or traumatic events get the support they need and respect they deserve.

VS is looking for an outstanding team who will deliver a transformational national Domestic Abuse early help support programme. This programme will provide specialist information and support, enabling people to act on domestic abuse as soon as possible and stop it from happening again. Funding for this programme has been secured for 3 years (to December 2023).

VS is recruiting two Group Facilitators fluent in English and Bengali.

The role of Group Facilitator will be to deliver consistent information, advice and support to low risk victims of domestic abuse and those at risk of domestic abuse. They will co-facilitate group work to victims of domestic abuse, not deemed to currently be at high risk and deliver the programme online and when safe and appropriate, face to face across England and Wales.

To be successful in one of these roles you will have experience of working in a multi-agency environment to support vulnerable people and will have worked directly with and supported victims of domestic abuse, ideally from diverse backgrounds and in a group setting.

You will be highly organised, with strong IT and administration skills and have excellent time management skills. A strong understanding and knowledge of safeguarding issues and legal responsibilities is also essential.

We are looking for strong team players with a strong interest in learning and self-development.

This vacancy will close midnight Tuesday 29th December 2020, with interviews expected to take place week commencing 7th January 2021.

Victim Support offers competitive rewards and benefits including pension and life assurance, 25 days annual leave (pro-rata), voluntary benefits such as season ticket loans and the opportunity to play a key role in a national charity providing world-class services to victims and witnesses and being a vital force for change.

Applications should be explicit enough to provide good evidence against the shortlisting criteria, which are marked in the person specification as (A). In order to apply, please create a profile in our website (jobs section), complete and submit an online application form.

If the vacancy has not specified the essential criteria for shortlisting, please use this section to express how your experience and skills are relevant for the role.

If you have the drive to make a difference within an organisation which makes a difference we look forward to hearing from you.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks will be required.

Victim Support is committed to providing an inclusive and supportive environment for our staff. We believe having a diverse workforce at all levels allows us to represent the communities we serve and connect better with people affected by crime. We welcome applicants from all communities and as part of our commitment to the we would particularly welcome applicants of Black, Asian and Minority Ethnic heritage. We also particularly welcome applications from disabled people and people from LGBT+ Communities.

About EDT:

We are the leading supplier of STE(A)M (Science, Technology, Engineering, Arts and Maths) engagement activities in the UK and our aim is to increase interest in STE(A)M careers through a variety of engaging and dynamic programmes for ages 9-21 that replicate experiences found in the workplace.

We work with over 3,700 industry partners to build links between educators and industry employers. This enhances students’ understanding of industry while also helping organisations reach talent and connect with young people across the UK.

EDT is a dedicated, nationwide charity with over 30 years of experience. Our team works with over 1,300 schools and educational institutions to deliver more than 40,000 STE(A)M experiences each year.

Young people are at the heart of what we do and through providing industry informed, curriculum enhancing learning experiences we help them develop personal and interpersonal skills, fulfil their potential and make informed decisions about their future.

About the job:

We are looking for a School Programme Officer to join a UK wide team delivering high quality engagement programmes and events to schools/colleges. This role involves delivery (face to face and virtual), event organisation and administration.

Our programmes are designed to bridge the widening divide by employing mixed methods of delivery (face to face and virtual) proven to engage a wide range of young people and meet the needs of industry and education.

The job will initially be home based but, once we can return to an office environment, will be based at either our Nottingham or Birmingham offices.

Examples of some of the work you will do include:

• Identifying and approaching schools and companies to take part in our programmes
• Organising and delivering briefings for teachers and industry mentors, plus scheme launches for students
• Assisting with preparation for these events, including liaison with venues to ensure they run smoothly
• Ensuring schools and students are registered for our programmes
• Ensuring out IT systems are accurate and up to date
• Making sure we comply with all relevant regulations and legislation, particularly safeguarding

About the person:

• You will need to be comfortable working as part of a team, supporting your colleagues and contributing fully in a team environment
• You will be adaptable to work across a wide range of different programmes and with students of different ages
• You will be well organised and demonstrate an ability to meet deadlines and targets whilst managing your workload and maintaining excellence
• You will be a confident communicator, comfortable making presentations virtually or face to face to individuals or groups
• Your written communication skills will be excellent, enabling you to produce anything from engaging emails to online course content

Special conditions:

You will be required to obtain an Enhanced DBS certificate.

When we return to face to face delivery, you will need a current full driving licence and will be required to visit school, companies and other venues.

Our events may require occasional overnight stays.

Next steps:

To apply, send a copy of your CV with a covering email explaining how you meet the requirements shown above and in the attached job description.

INTERVIEWS WILL BE HELD ON TUESDAY 15TH OR WEDNESDAY 16TH DECEMBER 2020.

We will acknowledge all applications received and then contact only those applicants we invite for interview.

Location: Flexible within England & Wales

Interview date: w/c 14 December 2020

Contract Duration: 12 months

Citizens Advice offers confidential advice online, over the phone, and in person, for free. Through our national network of charities, we give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem.

We are a diverse and inclusive organisation and we particularly welcome applications from black, asian and ethnic minority people. We are a flexible employer, so this role would suit working parents or people returning to work after raising children. We are a member of the race equality campaign at Business in the Community, the Prince’s responsible business network and are committed to improving employment opportunities for ethnic minorities across the UK. We also welcome applications from, LGB and Trans and non binary candidates. We have made a positive commitment to employing disabled people and guarantee to interview all disabled candidates who meet the minimum essential criteria for the role.

Citizens Advice is hiring Programme Director to oversee a 12 month fixed-term programme of work related to the organisation’s online advice content.

This is a vital role for the organisation, overseeing work that helps millions of people each year. The role will help us focus on meeting user needs through the creation of clear and accurate content, while also remodelling the organisation’s content as we move to a new modular content architecture enabled by our migration to a new content platform, Contentful.

This role will oversee a focused portfolio of work in five areas:

1. Meeting user needs through the creation of clear and accurate content, in particular in relationship to Covid-19 and Brexit
2. Remodelling the organisation’s content to support the migration to a new content platform, with a view to making the content more sustainable
3. An accelerated programme of archiving and maintenance work to rapidly reduce a backlog of legacy content and tackle content at risk of inaccuracy
4. Maturing the metrics used to assess the performance of content, complementing the wider work of the organisation’s data team
5. Considering how Citizens Advice promotes content proactively to make sure we’re reaching the people who most need our help

The role will report to the Executive Director of Advice & Advocacy and will oversee the day to day work of the organisation’s content and expert advice functions - the content designers and legal experts who collaborate to produce online content for the Citizens Advice website and adviser-facing intranet.

Citizens Advice is needed more than ever as demand for advice rises as a result of the Coronavirus pandemic. Meanwhile, our service faces the challenge of supporting people in a remote context, making it all the more important that we have best-in-class online content. We face a number of fascinating challenges in relation to content, requiring a candidate who can operate at a strategic level:

• We are in the process of migrating from a legacy content platform to a new headless content management system, including a move toward a more modular architecture for our content
• We face a significant challenge - as with many organisations - with legacy content, which makes it hard for us to maintain our content at high levels of reliability and accessibility
• We are considering how best to bring digital capabilities, and our website and content itself, closer together with operational delivery teams as part of the organisation’s wider digital transformation

We need to make progress on these strategic challenges while at the same time meeting the significant daily demands of high volume online service delivery, particularly in the context of high demand as a result of Covid-19 and Brexit.

The ideal candidate for this role will be dedicated to internet-era ways of working: starting with user needs, focusing on delivery and outcomes over process, and working in the open. You will be able to evidence your commitment to diversity and inclusion in the way you recruit and build teams and in your approach to accessible digital services.

Please note, in the event of a high number of applications, we reserve the right to close the application early. 

The National Citizens Advice Operates from offices in England and Wales, with 5 regional offices based in Cardiff, London, Birmingham, Leeds, and Liverpool, therefore all successful applicants must be based within England or Wales.

Victim Support is looking for two Welsh speaking Domestic Abuse Programme Group Faciitators. These roles are part-time and home based with travel around England and Wales.

Victim Support (VS) is an independent charity for people affected by crime in England and Wales. We work towards a world where people affected by crime or traumatic events get the support they need and respect they deserve.

VS is looking for an outstanding team who will deliver a transformational national Domestic Abuse early help support programme. This programme will provide specialist information and support, enabling people to act on domestic abuse as soon as possible and stop it from happening again. Funding for this programme has been secured for 3 years (to December 2023).

VS is recruiting 2 Group Facilitators fluent in English and Welsh.

The role of Group Facilitator will be to deliver consistent information, advice and support to low risk victims of domestic abuse and those at risk of domestic abuse. They will co-facilitate group work to victims of domestic abuse, not deemed to currently be at high risk and deliver the programme online and when safe and appropriate, face to face across England and Wales.

To be successful in one of these roles you will have experience of working in a multi-agency environment to support vulnerable people and will have worked directly with and supported victims of domestic abuse, ideally from diverse backgrounds and in a group setting.

You will be highly organised, with strong IT and administration skills and have excellent time management skills. A strong understanding and knowledge of safeguarding issues and legal responsibilities is also essential.

We are looking for strong team players with a strong interest in learning and self-development.

This vacancy will close midnight Tuesday 29th December 2020, with interviews expected to take place week commencing 7th January 2021.

Victim Support offers competitive rewards and benefits including pension and life assurance, 25 days annual leave (pro-rata), voluntary benefits such as season ticket loans and the opportunity to play a key role in a national charity providing world-class services to victims and witnesses and being a vital force for change.

Applications should be explicit enough to provide good evidence against the shortlisting criteria, which are marked in the person specification as (A). In order to apply, please create a profile in our website (jobs section), complete and submit an online application form.

If the vacancy has not specified the essential criteria for shortlisting, please use this section to express how your experience and skills are relevant for the role.

If you have the drive to make a difference within an organisation which makes a difference we look forward to hearing from you.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks will be required.

Victim Support is committed to providing an inclusive and supportive environment for our staff. We believe having a diverse workforce at all levels allows us to represent the communities we serve and connect better with people affected by crime. We welcome applicants from all communities and as part of our commitment to the we would particularly welcome applicants of Black, Asian and Minority Ethnic heritage. We also particularly welcome applications from disabled people and people from LGBT+ Communities.

Victim Support is looking for two Polish speaking Domestic Abuse Programme Group Faciitators. These roles are part-time and home based with travel around England and Wales.

Victim Support (VS) is an independent charity for people affected by crime in England and Wales. We work towards a world where people affected by crime or traumatic events get the support they need and respect they deserve.

VS is looking for an outstanding team who will deliver a transformational national Domestic Abuse early help support programme. This programme will provide specialist information and support, enabling people to act on domestic abuse as soon as possible and stop it from happening again. Funding for this programme has been secured for 3 years (to December 2023).

VS is recruiting two Group Facilitators fluent in English and Polish.

The role of Group Facilitator will be to deliver consistent information, advice and support to low risk victims of domestic abuse and those at risk of domestic abuse. They will co-facilitate group work to victims of domestic abuse, not deemed to currently be at high risk and deliver the programme online and when safe and appropriate, face to face across England and Wales.

To be successful in one of these roles you will have experience of working in a multi-agency environment to support vulnerable people and will have worked directly with and supported victims of domestic abuse, ideally from diverse backgrounds and in a group setting.

You will be highly organised, with strong IT and administration skills and have excellent time management skills. A strong understanding and knowledge of safeguarding issues and legal responsibilities is also essential.

We are looking for strong team players with a strong interest in learning and self-development.

This vacancy will close midnight Tuesday 29th December 2020, with interviews expected to take place week commencing 7th January 2021.

Victim Support offers competitive rewards and benefits including pension and life assurance, 25 days annual leave (pro-rata), voluntary benefits such as season ticket loans and the opportunity to play a key role in a national charity providing world-class services to victims and witnesses and being a vital force for change.

Applications should be explicit enough to provide good evidence against the shortlisting criteria, which are marked in the person specification as (A). In order to apply, please create a profile in our website (jobs section), complete and submit an online application form.

If the vacancy has not specified the essential criteria for shortlisting, please use this section to express how your experience and skills are relevant for the role.

If you have the drive to make a difference within an organisation which makes a difference we look forward to hearing from you.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks will be required.

Victim Support is committed to providing an inclusive and supportive environment for our staff. We believe having a diverse workforce at all levels allows us to represent the communities we serve and connect better with people affected by crime. We welcome applicants from all communities and as part of our commitment to the we would particularly welcome applicants of Black, Asian and Minority Ethnic heritage. We also particularly welcome applications from disabled people and people from LGBT+ Communities.

Victim Support is looking for two Urdu speaking Domestic Abuse Programme Group Faciitators. These roles are part-time and home based with travel around England and Wales.

Victim Support (VS) is an independent charity for people affected by crime in England and Wales. We work towards a world where people affected by crime or traumatic events get the support they need and respect they deserve.

VS is looking for an outstanding team who will deliver a transformational national Domestic Abuse early help support programme. This programme will provide specialist information and support, enabling people to act on domestic abuse as soon as possible and stop it from happening again. Funding for this programme has been secured for 3 years (to December 2023).

VS is recruiting two Group Facilitators fluent in English and Urdu.

The role of Group Facilitator will be to deliver consistent information, advice and support to low risk victims of domestic abuse and those at risk of domestic abuse. They will co-facilitate group work to victims of domestic abuse, not deemed to currently be at high risk and deliver the programme online and when safe and appropriate, face to face across England and Wales.

To be successful in one of these roles you will have experience of working in a multi-agency environment to support vulnerable people and will have worked directly with and supported victims of domestic abuse, ideally from diverse backgrounds and in a group setting.

You will be highly organised, with strong IT and administration skills and have excellent time management skills. A strong understanding and knowledge of safeguarding issues and legal responsibilities is also essential.

We are looking for strong team players with a strong interest in learning and self-development.

This vacancy will close midnight Tuesday 29th December 2020, with interviews expected to take place week commencing 7th January 2021.

Victim Support offers competitive rewards and benefits including pension and life assurance, 25 days annual leave (pro-rata), voluntary benefits such as season ticket loans and the opportunity to play a key role in a national charity providing world-class services to victims and witnesses and being a vital force for change.

Applications should be explicit enough to provide good evidence against the shortlisting criteria, which are marked in the person specification as (A). In order to apply, please create a profile in our website (jobs section), complete and submit an online application form.

If the vacancy has not specified the essential criteria for shortlisting, please use this section to express how your experience and skills are relevant for the role.

If you have the drive to make a difference within an organisation which makes a difference we look forward to hearing from you.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks will be required.

Victim Support is committed to providing an inclusive and supportive environment for our staff. We believe having a diverse workforce at all levels allows us to represent the communities we serve and connect better with people affected by crime. We welcome applicants from all communities and as part of our commitment to the we would particularly welcome applicants of Black, Asian and Minority Ethnic heritage. We also particularly welcome applications from disabled people and people from LGBT+ Communities.

Victim Support is looking for two Gujarati speaking Domestic Abuse Programme Group Faciitators. These roles are part-time and home based with travel around England and Wales.

Victim Support (VS) is an independent charity for people affected by crime in England and Wales. We work towards a world where people affected by crime or traumatic events get the support they need and respect they deserve.

VS is looking for an outstanding team who will deliver a transformational national Domestic Abuse early help support programme. This programme will provide specialist information and support, enabling people to act on domestic abuse as soon as possible and stop it from happening again. Funding for this programme has been secured for 3 years (to December 2023).

VS is recruiting two Group Facilitators fluent in English and Gujarati.

The role of Group Facilitator will be to deliver consistent information, advice and support to low risk victims of domestic abuse and those at risk of domestic abuse. They will co-facilitate group work to victims of domestic abuse, not deemed to currently be at high risk and deliver the programme online and when safe and appropriate, face to face across England and Wales.

To be successful in one of these roles you will have experience of working in a multi-agency environment to support vulnerable people and will have worked directly with and supported victims of domestic abuse, ideally from diverse backgrounds and in a group setting.

You will be highly organised, with strong IT and administration skills and have excellent time management skills. A strong understanding and knowledge of safeguarding issues and legal responsibilities is also essential.

We are looking for strong team players with a strong interest in learning and self-development.

This vacancy will close midnight Tuesday 29th December 2020, with interviews expected to take place week commencing 7th January 2021.

Victim Support offers competitive rewards and benefits including pension and life assurance, 25 days annual leave (pro-rata), voluntary benefits such as season ticket loans and the opportunity to play a key role in a national charity providing world-class services to victims and witnesses and being a vital force for change.

Applications should be explicit enough to provide good evidence against the shortlisting criteria, which are marked in the person specification as (A). In order to apply, please create a profile in our website (jobs section), complete and submit an online application form.

If the vacancy has not specified the essential criteria for shortlisting, please use this section to express how your experience and skills are relevant for the role.

If you have the drive to make a difference within an organisation which makes a difference we look forward to hearing from you.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks will be required.

Victim Support is committed to providing an inclusive and supportive environment for our staff. We believe having a diverse workforce at all levels allows us to represent the communities we serve and connect better with people affected by crime. We welcome applicants from all communities and as part of our commitment to the we would particularly welcome applicants of Black, Asian and Minority Ethnic heritage. We also particularly welcome applications from disabled people and people from LGBT+ Communities.

Victim Support is looking for four Domestic Abuse Programme Group Faciitators. These roles are part-time and home based with travel around England and Wales.

Victim Support (VS) is an independent charity for people affected by crime in England and Wales. We work towards a world where people affected by crime or traumatic events get the support they need and respect they deserve.

VS is looking for an outstanding team who will deliver a transformational national Domestic Abuse early help support programme. This programme will provide specialist information and support, enabling people to act on domestic abuse as soon as possible and stop it from happening again. Funding for this programme has been secured for 3 years (to December 2023).

VS is recruiting four English speaking Group Facilitators.

The role of Group Facilitator will be to deliver consistent information, advice and support to low risk victims of domestic abuse and those at risk of domestic abuse. They will co-facilitate group work to victims of domestic abuse, not deemed to currently be at high risk and deliver the programme online and when safe and appropriate, face to face across England and Wales.

To be successful in one of these roles you will have experience of working in a multi-agency environment to support vulnerable people and will have worked directly with and supported victims of domestic abuse, ideally from diverse backgrounds and in a group setting.

You will be highly organised, with strong IT and administration skills and have excellent time management skills. A strong understanding and knowledge of safeguarding issues and legal responsibilities is also essential.

We are looking for strong team players with a strong interest in learning and self-development.

This vacancy will close midnight Tuesday 29th December 2020, with interviews expected to take place week commencing 7th January 2021.

Victim Support offers competitive rewards and benefits including pension and life assurance, 25 days annual leave (pro-rata), voluntary benefits such as season ticket loans and the opportunity to play a key role in a national charity providing world-class services to victims and witnesses and being a vital force for change.

Applications should be explicit enough to provide good evidence against the shortlisting criteria, which are marked in the person specification as (A). In order to apply, please create a profile in our website (jobs section), complete and submit an online application form.

If the vacancy has not specified the essential criteria for shortlisting, please use this section to express how your experience and skills are relevant for the role.

If you have the drive to make a difference within an organisation which makes a difference we look forward to hearing from you.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks will be required.

Victim Support is committed to providing an inclusive and supportive environment for our staff. We believe having a diverse workforce at all levels allows us to represent the communities we serve and connect better with people affected by crime. We welcome applicants from all communities and as part of our commitment to the we would particularly welcome applicants of Black, Asian and Minority Ethnic heritage. We also particularly welcome applications from disabled people and people from LGBT+ Communities.