Programme manager jobs in city of london, london

Job Title: UX Designer

Salary: £47,441 per annum (Band F Level 3 - inclusive of Outer London Weighting & Market Supplement).

Location: Gilwell Park, Chingford, London with hybrid working - Minimum of 2 times a month but as and when needed for projects.

Contract Type: FTC (until 31st March 2026)

Working Hours:35 hours per week (Occasional evening / weekend work as required. Time off in lieu will be offered for any out-of-hours work).

We’re on a mission to put data, insights and user experience at the heart of Scouts, by generating information and insight and creating compelling, engaging and efficient user experiences that will improve our services, programmes, activities and experience to as many young people as possible, helping to grow the movement in the right places with the right resources, ultimately providing more young people with more skills for life.

You’ll be supporting our wider organisation on ensuring that we have the most effective, efficient and inclusive user experiences across our digital tools and websites driving continuous improvement by working with key stakeholders to build improved user journeys and experience.

Key responsibilities:

User research

• Regularly carry out user research and testing to help shape design decisions.
• Attract and involve a diverse range of users to make sure we represent our whole community.

Inclusive Design and Prototyping

• Design intuitive, user-friendly interfaces that solve real problems and are visually appealing.

Design System Management

• Maintain and improve our design system while upholding design standards and best practices

Workshops and Collaboration

• Keep the user’s voice central to the design process by gathering feedback and iterating based on insights.
• Facilitate requirements-gathering and co-design workshops with diverse stakeholders to achieve user-centred outcomes.

Process Improvement

• Promote user-centred design across Scouts and help align design practices across teams.

What we're looking for in our UX Designer

• Strong expertise in UX principles, user research methodologies, accessibility standards, and problem-solving.
• Proficient in UX design tools such as Figma and Adobe CC, with experience in creating design systems, prototypes, and mock-ups.
• Excellent communication and facilitation skills, with the ability to explain complex user issues clearly, engage diverse audiences, and bridge gaps between technical and non-technical stakeholders.

What we offer in return:

We are an award-winning Charity of the Year (Charity Times Awards 2022) with over 400 employees across multiple locations across the country. We prepare young people with skills for life, we believe that hard works pays off and always invest in our staff, becoming Investor in People Gold 2022.

For a full list of our benefits click .

Click ‘Apply’ now to apply for this fantastic role!!!!!!

Closing date for applications: 11:59pm on 1st June 2025.

Telephone Interviews will be held on 5th and 12th June 2025

Teams Interviews will be held on 17th and 18th June 2025.

The Scouts is an equal opportunities employer and we are committed to fostering an inclusive environment where everyone feels valued and empowered to contribute. We offer flexible working arrangements to support diverse needs and lifestyles, ensuring that our teams can thrive both professionally and personally. We welcome and encourage applicants from all walks of life, believing that varied perspectives strengthen our innovation and community. Your unique experiences and ideas are essential to our success, and we look forward to hearing from all voices.

Strictly no agencies

As an Employment Advisor, you will sit within the Employment & Careers team, supporting the direct delivery of our employment service by recruiting beneficiaries through outreach and supporting them to secure or progress in employment.
 
Reporting to Head of Employment & Careers you will be required to manage and support a varied and challenging caseload into employment by providing high quality information and guidance. You will be expected to conduct in depth and comprehensive initial assessments in order to produce SMART and tailored action plans. 

Your role will also require meaningful weekly contact with beneficiaries, conducting regular reviews of agreed actions and setting revised actions where applicable. It is imperative that you are able to demonstrate and encourage a positive mind-set among beneficiaries by adopting a strengths based approach to their journey into employment. 

As an Employment Advisor, you will be expected to conduct employer engagement activity for the service, as well as support the delivery of job fairs and sector specific workshops. The role will also require you to ensure the service is at capacity levels by establishing and maintaining a network of referral partners and attending outreach events. 

You will have at least 1 year of experience working in a similar post supporting disadvantaged groups back to work and/or training and education. You will have experience of working in an evidenced based practice and working to set targets. You will be equipped with influencing and persuasion skills. 

You will also be responsible for conducting caseload reviews weekly/monthly and maintaining up to date beneficiary records on our internal systems.

Benefits of working at High Trees

• 35 days annual leave (inclusive of bank holidays and 3 Christmas days) rising by 1 day each year after 2 years’ service (capped at an additional 8 days)
• Enhanced maternity/paternity/adoption leave after 2 years’ service
• Save money off a new bike with the Cycle to Work scheme
• Up to 7% contribution to the staff pension scheme
• 24/7 Employee Support Line
• Clear pay structure with yearly increments (based on performance)
• Annual Staff away day
• Premium eye-care vouchers through Specsavers and season ticket loans

Job Title: Refuge Worker

Location: Lambeth, London
Salary: £28,857.12 per annum (Inclusive of London Weighting, which may not be applicable depending on your home location and any agreed permanent homeworking arrangement)

Contract type: Full Time, Permanent

Hours: 37.5 hours per week

Refuge Worker – Supporting Survivors of Domestic Abuse

We are looking for a Refuge Worker to work within our culturally specific refuge to provide specialist, high-quality support to women and children escaping domestic abuse. Based in Lambeth, London, this role involves delivering practical and emotional support to survivors, ensuring their safety, and helping them rebuild their lives. Working 37.5 hours per week, Monday to Friday, you will create a safe and welcoming environment in line with Refuge’s values and commitment to ending violence against women and girls.

As a Refuge Worker, you will support women through crisis, providing keywork sessions, safety planning, and advocacy. You will assist with accessing housing, welfare, legal support, and other essential services while maintaining accurate case records. You will also play a vital role in ensuring the effective operation of the refuge, managing referrals, and working collaboratively with partner agencies. The ideal candidate will be a compassionate and resilient individual with strong communication and organisational skills. While experience in the Violence Against Women and Girls (VAWG) sector is beneficial, we also welcome applications from those with transferable skills and a commitment to supporting survivors. Above all, we value individuals who are dedicated to making a difference, thrive in an inclusive environment, and are committed to their own personal development while supporting others.

This is a fantastic opportunity to contribute to a meaningful cause while developing valuable frontline support and advocacy experience. Refuge offers ongoing training, professional development, and a comprehensive benefits package, ensuring that our staff are valued and supported in their roles. If you are passionate about empowering survivors and want to be part of a dedicated, compassionate organisation, we encourage you to apply.

As part of this role, you will be required to participate in an out-of-hours on call Rota.

Please note that this post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.

Closing Date: 09:00am 5 June 2025

Interview Date: 10 June 2025

Refuge is the UK’s largest provider of specialist services, and we are proud to be a leader in our field and an employer of choice, with leading edge systems for supervision, quality management and development. 

Refuge offers a variety of exciting opportunities to learn, develop and grow in your career. We recognise the value everyone brings to the organisation to achieve our aims and are dedicated to developing and rewarding our staff. More details of our benefits can be found in Job Information Pack.

Are you a visual storyteller with a passion for design that inspires action? Do you want to help shape the brand of a modern, vibrant, and inclusive organisation that empowers young people across the globe?

We are looking for a talented and visionary Graphic Designer to join our team at a pivotal time. In this newly created in-house role, you will be instrumental in helping to evolve and elevate the visual identity of the Duke of Edinburgh’s International Award Foundation, ensuring our brand resonates with young people and decision-makers, and reflects the power of non-formal education worldwide.

From refreshing our global brand to designing dynamic content and campaign materials, your creativity will help drive awareness, engagement, and participation in the Award. You'll work collaboratively with teams across the Foundation and our international network, producing materials that not only look great, but carry real meaning and purpose.

Key responsibilities

• Brand Development & Identity: Lead creative development to refresh our brand so that it communicates impact, celebrates young people, and demonstrates our vision and values
   
• Visual Storytelling & Content Design: Translate complex ideas and data into accessible and visually engaging formats by creating assets for campaigns, content series, publications and digital platforms— including social media graphics, short-form videos and animations, marketing materials, reports, infographics, toolkits, and event assets
   
• Innovation & Accessibility: Stay informed on design trends and youth visual culture to bring fresh ideas, a user-centred mindset, and an inclusive approach that keeps our visual storytelling current and compelling, whilst ensuring accessibility and cultural relevance to young people across the world
• Internal Support: Work with teams across the organisation to develop brand-aligned guidelines, templates, resources, and capacity-building in visual communication principles

We're looking for 3 kind, compassionate and resilient Support workers to join our Learning Disabilities service in Langley.

£28,808.00 per annum, working 40 hours per week.

Want to feel like you have an exciting future? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.

Our benefits include:
* Annual leave increasing up to 30 days with length of service
* Free DBS (take this out if BSW advert)
* Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
* Fully paid induction programme and further training
* A generous pension - we will contribute up to 4% and life assurance cover up to £10,000 (T&Cs apply)
* Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.
Support Workers will provide support to customers to help them develop the life skills they require to meet the assessed needs of the customers of the service. In some services, this will include providing physical, domestic, emotional and social care.

What you'll do:
- If a need arises, deliver all aspects of support to enable a customer to develop independent living skills as appropriate to the individual needs of the customer. In some services, this will include delivering personal and physical care as appropriate
- Support customers to undertake all domestic tasks wherever possible, including practical assistance where they have not yet developed the skills, to ensure customers enjoy a high quality of accommodation
- Participate in the support planning and risk management, as facilitated by the lead Support Worker
- Carry out security duties to ensure the safety of the customers and premises
- Monitor the CCTV throughout the shift
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

About you:
- Exudes a warm friendly presence and open behaviour
- Prefers working as part of a group or team
- Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
- Flexible
- Open to feedback and self development
- Has a practical and logical mind and is naturally well organised

What you'll bring:

Essential:
- NVQ Level 2 or equivalent or experience within charity/social care sector

Desirable:
- Experience in working with people with Learning Disabilities and Autism

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
We have a strong social purpose and we live and work by our values:
* We focus on Excellence and innovation.
* We are Caring and Compassionate.
* We are Inclusive and Trusted.
* We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

Please see our website for full Job description

Are you a leader who would like to make a real difference in faith-based peace and reconciliation?

Would you love a role that allows you to support people and faith communities to flourish as they navigate change, conflict, and differences well?

Then this exciting role might be for you…

Job Summary
Under its current 5-year strategy (2021 – 2025), ‘Choosing Peace in times of fear & division’, Place for Hope has successfully grown and diversified its partnerships, funding and volunteer team. This has enabled us to grow our reach and impact in equipping people and faith communities to be peacemakers working towards a more peaceful and reconciled world. 

The new Director of Place for Hope will continue to develop Place for Hope as they work with Trustees, Staff and Volunteers to shape and finalise the next 5-year strategy that ensures Place for Hope is fit for purpose in a changing UK landscape for charities and faith communities. They will provide leadership and to be responsible for the overall management and administration of the charity within the strategic and accountability frameworks agreed by the Board of Trustees. 

Previous experience essential to the role includes: values-based leadership; peace, conflict transformation and/or mediation; collaborating and communicating effectively with different Christian denominations and other faiths, excellent organisational and communication skills, and experience in income generation (including through building diverse partnerships).The ideal candidate would also have an interest in supporting faith communities to transform conflict, navigate change well and be able to support an internal CPD programme and culture of reflective practice. 

This is an exciting time to join Place for Hope and play an important role in equipping individuals, faith and wider communities to be peacemakers in a world increasingly conflicted and divided.

Details

Salary Scale:                £50,410 per annum (full time equivalent)

Hours per week:      35 hours per week
Status:                          Permanent (following 3-month Probation)

Location:                      Home based with frequent travel across the UK and with some flexibility for weekend/evening work

Closing Date for Applications:  Thursday 5th June 2025 at 10am
Interviews:  will be held across the week commencing Monday 16th June 2025

Start date:  Start of August 2025 (ideally, open to discussion)

Organisation Profile
Place for Hope is a Scottish-registered Charity working across the UK, passionate about developing peacemakers in faith communities. We accompany people experiencing conflict and support, equip and train them to navigate change and conflict well and build strong, healthy relationships and communities. To deliver this purpose, we are privileged to have a highly trained, diverse, and multi-denominational team of volunteer Practitioners who have expertise in mediation, training, coaching and facilitation. The Practitioners are supported by our small, dedicated staff team. 

Equal Opportunity Employer 
Place for Hope has a genuine commitment to being a diverse and inclusive workplace. Place for Hope, as an independent Scottish-registered Charity (SCO45224), is an equal opportunity organisation and does not discriminate on the grounds of race, religion or belief, gender, disability, sexual orientation, or age. 

Please note that this role is only open to candidates with an existing right to work in the UK. In accordance with the Equality Act of 2010 and due to the nature and context of the role there is also an ‘occupational requirement’ for the post holder to be of the Christian faith.

The Service

Newham Together Café is a high paced, out-of-hours mental health service provided by MindTHNR, in collaboration with NHS East London Foundation Trust (NEFLT). It provides a safe space for people who may be experiencing or moving towards a mental health crisis. The service will offer a range of psychotherapeutic interventions including 1-1 support and safety plans, wellness & recovery action plans and therapeutic groups. 

Newham Together Cafe has an asset-based approach, focusing on the strengths and coping skills of people using the service, helping them to understand how they could use these strengths to decrease their own distress and promote their wellbeing.

The service at the Café will be co-produced with those who use it as well as with local voluntary, statutory and community-based organisations. The Café strives to be a warm, welcoming and non-stigmatising environment, offering a range of therapeutic activities and a quiet, low sensory space to cater for individual needs and aspirations.

Purpose of the role

The main purpose of this role is to draw upon personal experiences of mental health issues and use these experiences in a positive and enlightening way to support others who are at a crisis point in their recovery journey. You will provide quality support and interventions to those at crisis point or likely to experience a mental health crisis, as an alternative to using statutory crisis services.

This service is open every day, so we have variable schedules Monday to Sunday including weekends and Bank Holidays [2:00PM-9:30PM]. You must be able to work these shift patterns to be considered for this role.

Barnardo's Kickstart Futures Service; Floating Support for Care Leavers in Sutton.

Barnardo's, in partnership with The London Borough of Sutton, is providing a floating support service for Care Leavers with low to medium levels of support needs.

The service provides floating support to Young People across a range of properties located within the borough of Sutton, as well as a small number of Young People based elsewhere in the community, mainly around The London Borough of Sutton and neighbouring boroughs.

Some residents are Unaccompanied Asylum-Seeking Young People (UASYP), or survivors of Human Trafficking, who are over the age of 18.

The service delivers key work support to each Young Person on an individual basis and additional group work sessions for property residents. Key work sessions are scheduled in collaboration with the Young Person. Key work hours will be delivered flexibly to meet the needs of the Young People and include regular evenings and weekends in order to fit around college and/or work schedules for Young People who are engaged in Education, Employment or Training.

We are now seeking to recruit new project workers, with experience of working with Care Leavers, to help us grow this exciting new service. We would welcome applications for as and when part time workers.

Please note due to the high volume of applications for some posts, this advert might close before the displayed closing date. We recommend that you apply for this role as soon as possible.

Pay & Reward Framework

We know that our colleagues go above and beyond in delivering our vital work, driven by their passion and commitment to Barnardo's values.  We also know that we can only realise our ambitions and achieve better outcomes for more children, thanks to the talent, hard work and creativity of our people. 

For all these reasons, we are committed to a new approach to pay and reward, to ensure it is fair, attractive and progressive, which was rolled out in April 2023. This is a positive change for the charity, and a part of our People & Culture Strategy. It will assist us in supporting colleagues to belong, thrive and grow in their colleague journey at Barnardo's and in time will offer clear routes of progression for colleagues in both their career and their pay. 

Whilst the full pay band and salary range is advertised, our approach to starting salaries is to appoint between the minimum to mid-point of the pay band – this ensures that pay steps are available to reward our colleagues annually based on their contribution to excellence and alignment to our values and behaviours.  More details on Barnardo's pay framework can be found upon application. 

Benefits

Workplace Offer: What it means for you

The world of work has changed. We are understanding of what works best for our colleagues both current and future as we look to embrace this new way of working. Our hybrid working initiative is based on trust, flexibility and empowerment. We understand our workplace offer means different things to different people, and we encourage those conversations. This may mean working at one of our stores, services, working at home, at one of our Collaboration Hubs or any combination of these.

• Barnardo's believe in creating equality of opportunity in the workplace and supporting people to manage their work-life balance; we are therefore open to offering flexible working arrangements.
• Annual Leave entitlement for full-time colleagues is 26 days per annum, increasing to 27 days per annum, after 3 years Barnardo's service, 29 days per annum, after 5 years Barnardo's service and 30 days per annum, after 7 years Barnardo's service. Those working less than full time are entitled to the same level of holiday pro rata
• The ability to buy up to another 5 days annual leave via our HolidayPlus scheme
• A host of family friendly leave options including company Maternity Paternity and Adoption pay; together with all family additional leave options
• Service related sick pay from day 1
• Access to a Group Personal Pension with a matched 4% or 6% contribution from Barnardo's. Ability to pay via salary sacrifice to garner both tax and NI savings on your own contribution
• Death in service cover of 4x annual earnings for all staff contributing to our Group Personal Pension
• Cycle2work scheme
• Interest free season ticket loans
• Discounts and cashback from at high street shops including major supermarkets, cinemas, gyms, leisure/theme parks, holidays and much more via our Benefit Portal
• 20% discount at Barnardo's stores
• Opportunity to purchase a health cash plan to claim towards dental, glasses, therapy etc
• Free access to round the clock employee assistance program for advice and support
• Access to Barnardo's Learning and Development offer

*T&C's apply based on contract

About Barnardo's

We are committed to being an inclusive employer and cultivating a culture where everyone can belong and thrive through inclusion and connectivity. We want our workforce to be reflective of the communities we work with, and for equality, diversity and inclusion to be embedded in everything we do. We are a Disability Confident Leader, are progressing our ambition to be an anti-racist organisation with Anti-Racism Commitments and actions in place and have networks for colleagues who are disabled, LGBT+, Black and Minoritised Ethnic and Women. We particularly encourage applications from Black and Minoritised Ethnic and/or disabled candidates who are currently underrepresented in our workforce. For disabled applicants, we offer reasonable adjustments throughout the recruitment process.

Our basis and values

We currently have an opportunity for an Independent Domestic Violence Advocate to join the team in London. This role is full time working 37.5 hours per week and is a hybrid role working from home, our London Office and St. George's Hospital.

We have an exciting opportunity for an Independent Domestic Violence Advocate (IDVA) to join the team in London, working 37.5 hours a week.  This role involves both face to face and virtual support in a hybrid model of working, you will work from home, Victim Support Office in London.

Do you want to make a difference every day?  Do you want to contribute to change & improvement for those who need it?

Do you have resilience & adaptability?  Can you work effectively with a focus on customer service and care?

If yes, then we'd love to hear from you

What we offer:

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

• Flexible working options including hybrid working
• 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
• An extra day off for your birthday & options to buy or sell annual leave
• Pension with 5% employer contribution
• Enhanced sick pay allowances, maternity & paternity payments
• High Street, retail, holiday, gym, entertainment & leisure discounts
• Access to our financial wellbeing hub & salary deducted finance
• Employee assistance programme & wellbeing support
• Access to EDI networks and colleague cafes
• Cycle to work scheme & season ticket loans
• Ongoing training & support with opportunities for career development & progression

About the role:

This role is based in Islington (plus any information about travel, hybrid working, flexible)

As an Independent Domestic Violence Advocate you will:

• Implement effective ways of working with victims and those supporting them to increase safety and reduce harm.
• Provide a high-quality, front-line service to victims of domestic abuse, delivering a premium service prioritised according to risk, primarily focusing on victim/survivors aged 16+
• Work within a multi-agency framework consisting of the MARAC and local partnership responses to domestic abuse to keep safety central to all services for victims of domestic abuse.

You will need:

• Have a knowledge of help-seeking barriers and support needs of victims of domestic abuse (in heterosexual or same-sex relationships). 
• Have a good understanding of domestic abuse including the impact of domestic abuse on victims and their children.
• Understand the principles of risk assessment, safety planning and risk management for victims of domestic abuse and their children
• Understand safeguarding issues, and the legal responsibilities surrounding these issues.
• Direct service delivery to victims of domestic abuse or other vulnerable people.
• Have excellent communication, negotiation and advocacy skills, both written and verbal when interacting with a range of agencies and individuals. Understand and be committed to equal opportunities and diversity issues in policy and practice.
• Have a strong crisis management skills and the ability to deal with stressful and difficult situations.

Please see attached Job Description and Person Specification for further details.

About Us:

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.
As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.

If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We look forward to hearing from you.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.

If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.

BACKGROUND

For over thirty years, Asylum Aid has been providing legal representation to some of the most vulnerable people seeking asylum in the UK. Our welfare advice team provide generalist advice on welfare benefits, housing, asylum support and related issues to Westminster residents with refugee and migrant backgrounds who do not have English as a first language and who would otherwise be unable to access vital advice which enables them to avoid destitution, homelessness and food poverty. We deliver this advice as part of the Westminster Advice Services Partnership through a drop in and outreach at local community venues, and supported by local volunteers many of whom speak community languages.

The post of Appeals Support Advisor is a new post established with the benefit of a grant from Westminster City Council. The post holder will support clients with appeals and reconsideration requests in relation to welfare benefits and housing. This will allow us to provide a more comprehensive service for our clients, many of whom struggle to lodge appeals and reconsideration requests, and to gather evidence in support of their appeals without advice, due to language barriers.  The post holder will deliver advice in community languages, including with the assistance of interpreters, to local residents as part of our partnership work. Most of our clients are refugees, people seeking asylum and others with a refugee or migrant background. The Appeals Support Advisor will work with clients referred from Asylum Aid’s Information and Advice Service (including our weekly drop in) and from other partners in the local community. They will also provide training and supervision to the Generalist Advisor and our volunteers. External supervision will be arranged for the post holder.

The ideal candidate will be resident in or near to the City of Westminster and fluent in one or more community languages. In particular, fluency in one or more of the following is highly desirable: Arabic, Bengali, Farsi, Kurdish Sorani/ other Kurdish dialects, Somali, Amharic, Tigrinya.

As this is a new post delivering a specialist appeals and casework service from within our generalist advice team, it offers an exciting opportunity to set up and establish systems for the delivery of this service during the six month fixed term contract, including ensuring that case management processes are established which meet the requirements of our Lexcel quality mark and that clear referral procedures are established with the drop in service and our partners.

Key Duties and Responsibilities

The post-holder will:

· Be part of a generalist advice service, with special emphasis on language support, as part of the Westminster Advice Services Partnership (WASP), a collaboration of advice agencies Asylum Aid, Westminster Citizens Advice, Age UK Westminster, and Deaf PLUS Westminster Advice Service.

· Provide specialist appeals casework and support to clients who do not speak English as a first language and need to challenge decisions, request  mandatory reconsiderations, internal housing reviews, lodge appeals in relation to welfare benefits and housing.

· Provide ongoing casework support up to the Tribunal stage, including helping clients to gather evidence in support of their mandatory reconsiderations and appeals and preparing for hearings (but not including representation at hearings)

· Where capacity allows, help to deliver generalist face to face and telephone advice and information, in a community language and English, to migrants and asylum seekers on issues related to welfare benefits, housing and asylum support in accordance with Asylum Aid’s contract within the WASP partnership, and taking responsibility for the quality of advice given.

· Provide training and supervision to the Generalist Advisor and to volunteers, supporting the development of their advice skills and ensuring the quality of advice delivered throughout the advice service.

· Maintain a high standard of electronic case records (using AdvicePro) for the purpose of continuity of casework, information retrieval, monitoring and evaluation of the service, and to help identify issues to be raised through policy advocacy.

· Ensure that all casework is conducted in accordance with the Lexcel quality standard, including by establishing case management procedures for the delivery of specialist advice which meet the Lexcel standard, and participate as required in annual Lexcel quality mark audits

· Attend external and in-house training organised by Asylum Aid and regular supervision sessions to develop and maintain the skills and knowledge required to help deliver a quality advice service, and to keep up to date with changes in welfare benefits, housing and asylum support law

· Cascade information, changes,  and developments in social welfare law, including learning from external training, to other staff and volunteers who assist with the delivery of the welfare advice service

· Work effectively with partners to provide a seamless service for clients, making and receiving referrals and maintain up to date information about other service providers for the purposes of referrals and signposting. 

· Be responsible for achieving relevant targets for quality and quantity set by the WASP coordinator

· Provide case studies and other information from the work of the advice service to support policy advocacy and strategic legal work in support of Asylum Aid’s vision of fair and dignified treatment of people seeking asylum, refugees and other vulnerable migrants 

· Carry out any other tasks within the scope of the post to ensure the effective delivery and development of the service.

The post holder will need to be able to travel to and within Westminster to deliver advice at outreach locations as well as at a drop-in in or around the Church Street Estate. Travel expenses will be paid to attend locations away from Asylum Aid’s office(s) and the main location of our drop-in service (currently the Church Street library).

Other duties:

• Respect for client confidentiality at all times in line with Asylum Aid’s confidentiality agreements and consent forms. 

• To attend staff meetings as required.

• To undertake other duties which are generally compatible with the functions of the post.

• To comply with the organisation’s policies and procedures, particularly those relating to safeguarding, health and safety, diversity, equity & inclusion, confidentiality and security, as set out in the Office Manual as well the policies of other relevant partner organisations.

Person Specification

Essential skills, knowledge and experience:

· At least 12 months’ experience of supporting benefits appeals through to Tribunal stage and Housing Reviews

· At least 5 years’ experience of working face to face with clients to deliver generalist advice in different areas of law including welfare benefits and housing

· Knowledge on a range of issues on which advice may be sought including health and social care, housing and welfare benefits, including a thorough and up to date understanding of social security and welfare benefits legislation and policy  

· Experience of managing a case load

· Knowledge or ability to understand and use relevant legislation

· Have completed Advice UK’s Learning to Advise training or hold the Citizens Advice Generalist Adviser certificate or an equivalent qualification

· Be fluent in written and spoken English as well as a second language spoken by a substantial proportion of the Westminster population, ideally Arabic, Bengali, Farsi, Kurdish Sorani/ other Kurdish dialects, Somali, Amharic, Tigrinya (to a standard that enables accurate advice to be given in the language)

· Experience of working with interpreters in the delivery of advice

· Able to meet deadlines, work under pressure, meet performance targets and take responsibility for their work, while working flexibly within a team environment

· Able to relate to a wide cross section of clients in a non-judgmental way.

· Able to use a range of IT systems and packages confidently and competently to be able to support and encourage others in using online systems and resources to enable them to self-help.

· Able and willing to learn and assimilate new knowledge in a working environment.

· Able to give and receive feedback objectively and sensitively.

· Able and willing to work both on own initiative and as part of a team.

· Understanding of and commitment to the aims and principles of Asylum Aid service and commitment to equity, diversity and inclusion.

· Good understanding of the needs of migrants and asylum seekers and the issues and barriers that affect them in UK.

Desirable:

· Experience of specialist advice work, including appeals and mandatory reconsiderations

· Friendly, polite, and patient

· Experience of working under a relevant quality mark such as the Advice Quality Standard or Lexcel

· Understanding of the housing and other support available to people seeking asylum who do not have the right to work in the UK

· Experience of working with volunteers

· Experience of supervising other advisers, including volunteers  

· Demonstrable understanding of issues facing vulnerable clients whose English is not the first language and many with mental health problems.

· Lived or learned experience of the difficulties that migrants and refugee communities face when they have to deal with the UK welfare system

· Personal experience and/or Knowledge of the advice process and experience in the areas of either benefits, housing or debt.

· Experience of using interpersonal skills, including sensitive listening, and questioning skills to understand the needs of others,

· Ability to communicate with other organisations, housing, and welfare departments.

How to apply 

The first stage is to complete on our online application form on our website by 9am on 9 June 2025.

The website form will ask you to:

1. Upload a short covering letter. Please tell us why the position appeals to you, and how your

relevant skills and experience, including any voluntary experience and lived experience, matches the listed responsibilities and person specification. Please also state in your covering letter when you would be available to start the role.

2. Upload your current CV

3. Complete an online Equal Opportunities monitoring form – completion of this form will help us ensure that our recruitment procedures operate in such a way as to provide genuine equality of opportunity. The questions are entirely optional and this information will not be available to members of the selection panel.

Selection Process

We anticipate that we will invite candidates to an initial 15-minute online screening meeting week commencing 16 June 2025, followed by shortlisted candidates attending in-person interview week commencing 23 June 2025. We will also ask you to complete a short written task on the day.

We regret that we can only respond to applicants who make it to the interview stage.

Eligibility

Please note that the successful candidate must have the right to work in the UK (as a small charity we do not have the capacity to sponsor work visas).

Successful candidates will also be subject to a basic DBS check. If appointed, you will also be required to give your consent to the charity to receive regular updates on your criminal records status throughout your employment and to disclose any relevant convictions incurred during your time with us.

Adjustments

We are committed to providing reasonable adjustments throughout our recruitment process and we’ll always endeavour to be as accommodating as possible. If you require a different format of the application form, such as large print or Word format, or if you would like to discuss any specific requirements, please get in touch with us.

Role: Senior Officer, Policy & Advocacy (Climate Change & Environment)

Reporting To: Policy & Advocacy Adviser (Climate Change & Environment)

Salary: £47,333

Location: Remote working (preference for GMT +/- 8h). 

For non-UK candidates: Please note that you would be hired via Deel either as a contractor or as an employee with local national benefits.

Contract duration: 3 year fixed-term contract, renewable

Probation period: 6 months

Contract type: Full-time or part-time (minimum 4 days a week), compressed hours and flexible working arrangements available

Closing date: 13 June 2025 at 23:30 UK time

What does United for Global Mental Health do?

At United for Global Mental Health, we work with trusted partners to raise awareness, reduce stigma, and increase support for mental health worldwide.

The United for Global Mental Health team is made up of diverse, passionate and knowledgeable individuals based in the UK and in countries around the world. By combining our extensive in-house expertise in advocacy, financing and campaigning with the unique insights of our many partners, we’re making progress on ensuring that everyone, everywhere has someone to turn to in support of their mental health. You can read about our three-year strategy and our 2024 impact report here.

What will I be doing? 

This role will support the delivery of several activities within our portfolio of activities on climate change, the environment, and mental health. The four main areas of work that the Senior Officer will be responsible for include:

• Leading work with national partners (50% of post)

• Integration of people with lived experience (hereafter referred to as PWLE) across the portfolio (25% of post)

• Developing our advocacy on the intersection of air pollution and mental health (15% of post)

• Developing our advocacy on the intersection of biodiversity loss and mental health (10% of post)

National level work (50% of post)

A key component of the current project will be to support national partners in a subset of countries globally (approximately 6 countries) to advocate for action on climate change and mental health. The final set of countries is yet to be defined but will likely include one country per WHO region and one country from the Small Islands Developing States. The specific responsibilities of this component will include:

• Lead in the selection of national partners in each country. This will include supporting the running of a competitive process to select one civil-society organisation based in each country to conduct the work

• Strengthen the capacity of national partners to work on climate change and mental health (e.g., via training to national partners to be delivered by the Senior Officer), if required

• Support national partners in advocating for the integration of mental health into climate policies, including but not limited to Nationally Determined Contributions, National Adaptation Plans, Heat Health Action Plans etc.

• Lead in cohort-building activities for this subset of countries (e.g., organising regular meetings, ensuring shared learnings etc.)

• With the support of our Operations team, support in the logistics of sub-contracting national partners and monitoring deliverables

Involvement of people with lived experience (25% of post)

The meaningful engagement of PWLE of mental health challenges is central to all work at United for Global Mental Health. The specific responsibilities of this component will include:

• Leading on setting up and coordinating a Lived Experience Advisory Group (LEAG), which will meet every two months to provide guidance to UnitedGMH and national partners on their work on climate and health. The Senior Officer will be responsible for recruiting approximately 12 PWLE (2 x WHO region), organising regular meetings, and ensuring that the feedback of PWLE is integrated across different projects

• Support the attendance of PWLE to key global advocacy moments in a meaningful, safe, and impactful way

• Support national partners on the integration of lived experience considerations in their work on climate change and mental health 

Work on air pollution and mental health (15% of post)

The evidence on air pollution and mental health is a nascent, but rapidly growing, area of interest. The specific responsibilities of this component will include:

• Scope what concrete opportunities exist for integrating mental health considerations into air pollution policies at the global, regional, and national levels 

• Build connections with organisations working on air pollution and clean air policies

• Refine our messaging on air pollution and mental health

• Lead on the production of one advocacy brief on air pollution and mental health

Work on biodiversity loss and mental health (10% of post)

There is emerging evidence on the association between biodiversity loss and mental health, but very little work has yet been done in the policy space. The specific responsibilities of this component will include:

• Scoping what concrete opportunities exist for integrating mental health considerations into biodiversity policies at the global, regional, and national levels 

• Build connections with organisations working on biodiversity, conservation, and nature

• Refine our messaging on biodiversity and mental health

• Lead the production of one advocacy brief on pesticide use and suicide

• Lead on our engagement with the Convention on Biological Diversity Conference of the Parties (biodiversity COP)

Is this job for me?

Requirements

• A minimum of 3 years of experience working on global mental health policy, advocacy, research, or practice

• Expertise in managing and engaging with multiple different types of stakeholders (e.g., civil society, UN agencies, governments etc.) 

• Experience working on co-creation, patient and public involvement (PPI), or working with people with lived experience of mental health problems

• Excellent project management skills and strong planning skills including attention to detail, critical thinking, multi-tasking and problem-solving

• Strong communication skills, both verbal and written

• Ability to work collaboratively in a team

• Expertise in the development of funding proposals and ability to track and report on grant deliverables

• Expertise in organising meetings, events, and small gatherings of partners and other stakeholders

• Ability to travel 2-3 times a year internationally

Desirable

• Expertise in climate change and mental health is desirable but not required

• Experience of working in low- and middle-income countries on mental health is desirable but not required

• Experience of working on influencing policy within a government is desirable but not required

• Fluency in English is essential, the ability to work in a second UN language would be an advantage (French, Spanish, Arabic, Chinese, Russian)

Diversity and inclusion

Equity, diversity and inclusion are central to UnitedGMH’s core mission and values, and the organisation is dedicated to promoting this across our work and also within the workplace. We will ensure that this commitment is embedded in all operational aspects of the organisation and also implemented within our day-to-day working practices.

Reasonable adjustments statement

We aim to ensure that all applicants are provided with the same opportunities during the recruitment process. Should you have a disability and require a particular adjustment to be made to allow you to fully participate in the recruitment process, please ensure that this is made known to the person arranging your interview.

How can I apply?

To apply please submit your CV and a cover letter (800 words maximum) via Charity Job. 

Selection process

• A subset of candidates will be invited to:

  • Submit a short written assignment

  • Participate in at least 2 online interviews between the 1st of July and the 18th of July

Benefits

• 28 days of holiday a year plus national holidays in your country of residency 

• Possibility of being hired by Deel as a local employee (with local pension and social security benefits) or as a contractor (decision up to the employee based on personal preference)

• Up to 1000£ a year of allowance for office space

• Up to 500£ a year in personal development training allowance

• A minimum of 1 in-person team retreat a year

• Possibility to work from anywhere in the world (where you have the legal right to work from)

• Possibility to work compressed hours 

• Access to Employee Assistance Programme via HealthAssured

• [For UK-based staff] You contribute 5% of your salary and we pay for 3% (8% total)

Foothold Communications Officer

 Salary: £18k (£30k per annum pro rata)

Period of appointment:  This is a permanent contract.

Location: Remote/homebased

Part time: 21 hrs a week

 Like many benevolent fund charities, Foothold has a small staff team, but our impact is mighty!

We’re looking for someone who enjoys variety and takes pride in their work to join our flexible, remotely-based team as our new Communications Officer.

Hearing the challenges that the individuals we support are facing keeps us focused. As Communications Officer, you’ll play a key role in communicating the support our charity offers the engineering community, while also engaging our supporters by bringing our community’s stories to life.

We’re redefining relationships with long-standing communications partners, building new relationships, and building our presence across new platforms and communities.

As Communications Officer, you'll be pivotal in making sure our voice is heard through regular communications, and delivering our impact report and annual report.

We find creative ways of working as a team and look to showcase the individual talents and personalities that people bring to their role. At Foothold, you’ll have the opportunity to showcase and develop your skills across digital design, video and copy.

We encourage our team to be all-rounders, and you’ll be working closely and collaboratively with our Communications and Digital Events Officer, Digital Marketing Officer and fundraising colleagues to produce regular, engaging content.

This is a great opportunity to join a small, talented, and committed team as we test the best ways of engaging different parts of the engineering community, and how that engagement may evolve over time. You’ll help us evolve our communications and PR output, and in turn we’ll provide you with the support and autonomy to grow your skills.

We’re confident that you’ll enjoy working alongside the wider team and look forward to hearing from you.

Organisational benefits

· 32 days per annum annual leave plus Bank Holidays (plus office closure between Christmas and New Year)

· Flexible working arrangements

· Organisational commitment to training and development.

· SIPP pension with up to 9% employer contribution (subject to individual contribution)

· Life insurance and access to Smart Health services (AIG)

· Cycle to Work and Tech Scheme, childcare vouchers.

· Associate membership of the IET for one year paid for by Foothold, and access to Foothold services

If you have any further questions about the role, please contact our Head of Business and Volunteering Beverley Archer.

Informal Conversations: these can be arranged with the Jonny Rudge, Head of Fundraising and Communications, between the 3rd and 5th of June 2025

Closing date: applications should be submitted by 4pm on Friday 6th June 2025

Interviews will be held on Monday 16th June  2025 on Teams.

For more information about Foothold please visit our website