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GamCare, Remote
UK Pay: £29,332. London and Surrounding Counties: £31,914
Posted 1 day ago
Kids, Remote
£36,400 per year
Help disabled kids thrive—join Kids as Senior Trust Fundraiser & fuel life-changing projects through vital funding.
Posted 5 days ago
Wandsworth Carers' Centre, London (On-site)
£18,293 per year
Exciting opportunity to develop a new service supporting Young Carers in Wandsworth
Posted 1 day ago Apply Now
Closing in 5 days
Blesma, The Limbless Veterans, Remote
£27,300 FTE (£16,380 pro-rata)
Looking for an enthusiastic Fundraising Officer in the North of England to join a highly successful team at Blesma, The Limbless Veterans
Posted 1 week ago Apply Now
Closing in 3 days
The King's Fund, London (Hybrid)
£32,332 - £38,606 per annum
Looking for a Marketing & Digital Communications Officer who will be at the heart of giving customers a consistent, joined-up experience
Posted 4 days ago
St Giles Trust, Camberwell (On-site)
£32.500 for a London Region and £29.500 for any other regions + excellent benefits
Posted 3 days ago
Closing in 5 days
Inspire, E15, London (Hybrid)
£16,586 per annum (£27,644 FTE per annum)
Excellent opportunity to join us in a role with responsibility for sourcing and securing work experience opportunities for young people
Posted 1 week ago Apply Now
Action Tutoring, London (Hybrid)
£28,331 pro rata per annum plus London weighting of £2,339 if applicable
Posted 1 day ago
Vibrance, Bromley, Bromley (On-site)
£14993.00-£27034.00 per year
Posted 2 days ago
Age UK London, London (Hybrid)
£70,000 per year pro rata
Posted 5 days ago Apply Now
Accounting for International Development, London (Hybrid)
£450 per day
Posted 2 weeks ago Apply Now
Closing tomorrow
Médecins Sans Frontières/Doctors Without Borders (MSF), London (Hybrid)
£35,375 per year
Help to deliver MFS UK’s Legacy Fundraising strategy & support the efficient administration of one of the charity’s largest income streams.
Posted 1 week ago
TimeGivers, London (Hybrid)
£50,000 - £60,000 per year
Posted 2 weeks ago Apply Now
Page 23 of 37
Remote
UK Pay: £29,332. London and Surrounding Counties: £31,914
Full-time
Permanent
Job description

GamCare is looking for dedicated Helpline Advisers to provide essential support to those affected by gambling-related harm.

GamCare offers helpline support through multiple channels, including our Freephone Helpline, Live Chat, WhatsApp, and other digital platforms such as forums and chatrooms. The Helpline operates 24/7, 365 days a year, ensuring support is always available.

As the first point of contact, you will offer help, advice, and emotional support to individuals struggling with their own or someone else’s gambling. As part of our award-winning Helpline team, you will work on a rotating schedule with shifts running from 7am to 3am.

In return, we will provide you with comprehensive training, regular supervision, and a full CPD programme to support your development. 

About You

As the successful candidate, you will hold a professional qualification in Health, Social Care, Psychology, Youth or Community Care, such as NVQ Level 3 or above, or a Diploma in Mental Health Nursing, Counselling, Addiction Studies, Advice, and Guidance. Alternatively, you will have demonstrable experience of working with vulnerable individuals affected by addiction harm and/or complex needs.

We also welcome applications from those with lived experience of gambling-related harm, provided they have professional experience in a supportive environment and a strong understanding of safeguarding legislation.

You will be able to engage effectively, sensitively, and with empathy when supporting callers reaching out to GamCare. The ability to deliver non-judgemental, confidential support is essential to this role.

You will also play a key role in collaborative working, engaging with colleagues, stakeholders, and external partners to ensure a joined-up approach to support. Contributing to GamCare’s overall performance, you will help maintain a positive, inclusive culture within the organisation, encouraging teamwork and shared success.

Additionally, you will be committed to maintaining a strong understanding of problem gambling and will have a genuine interest in the areas of gambling addiction, treatment, early intervention, and prevention.

If you’re passionate about making a real difference and comfortable working night shifts, we’d love to hear from you!

Benefits You Can Enjoy

  • 33 days basic annual leave entitlement per annum (pro-rated for part-time colleagues) including bank holidays which increases with service
  • A generous Pension Scheme - we contribute 6% and you contribute 2%
  • Discretionary company sick pay from day one of service
  • Employee Assistance Programme – 24-hour support

About Us

Founded in 1997, GamCare is the leading provider of information, advice and support for anyone affected by gambling. We operate the National Gambling Helpline, provide direct support for anyone who is affected by gambling, create awareness about safer gambling and support pathways, and encourage an effective approach to safer gambling within the gambling industry.

For further details and to apply please click the apply button.

Closing date for applications: 19th September 2025.

Interviews will take place online via video conference – week commencing 22nd September 2025.

GamCare is an equal opportunities employer and doesn’t discriminate based on race, religion, gender, age, sexuality, gender identification, or physical ability. We are only able to facilitate visa sponsorship in very limited circumstances, so candidates outside of the UK or who don’t have the right to work in the UK need not apply.

Appointment is subject to a DBS check.

Posted by
GamCare View profile Organisation type Registered Charity Company size 101 - 500
Posted on: 05 September 2025
Closing date: 19 September 2025 at 23:30
Tags: Advice / Information