Programme manager jobs in manchester

About Kinship

We are Kinship. The leading kinship care charity in England and Wales. We’re here for kinship carers – friends or family who step up to raise a child when their parents aren’t able to. 

Together, let’s commit to change for kinship families.

About the role

Last year we launched a new website which provides independent online information, advice and support for kinship carers. This year, we’re continuing to develop new advice and information content for the website, as well as working on content for projects that focus on supporting kinship carers.

The postholder will research, create and deliver engaging, user-focused content, and deliver a seamless user content experience throughout all content development. Working with kinship carers and subject matter experts will be a big part of your role. 

You will be working on content in a range of formats, including web copy, printed guides, presentations for training, workshop materials (digital and printed), video and more.

One day you could be carrying out research with kinship carers, on another you could be doing paired writing with a subject matter expert to explain the different types of kinship care. 

Content Design by Sarah Winters and Rachel Edwards and Designed with Care: Creating trauma-informed content by Rachel Edwards will be your guides to best practice and content design principles. You’ll be confident facilitating discovery and research and building user stories and job stories with clear user goals. 

This is a great opportunity if you’re brilliant at building trusting relationships, ambitious to make your mark in content design and ready to turn complex information into plain English. We’ll also provide excellent training and support to help you. 

Key responsibilities include:

• Take complex language, processes and legislation to design content that is clear, simple and allows users to achieve their goals (creating user stories and job stories). 

• Facilitate and support user research using empathy mapping, user journeys and other techniques to understand user goals. 

• Champion the needs of the user (including our internal users) and turn them into easily digestible, scannable and actionable content. 

• Embed content design processes in the charity and upskill internal team members, building templates which support delivery of goal-oriented content. 

• Actively learn from external organisations and peers, using best practice to test new approaches (for example using AI to support content-led products and services). 

​Essential experience includes:

• Experience of designing user-centric, jargon-free content across digital and non-digital channels

• Experience of mapping user journeys from user research and working with subject matter experts to turn complex language and processes into easily understandable content

• An ability to influence and support key stakeholders and colleagues to understand the value and impact of content design principles

• Experience of working with users and an understanding of the barriers they may face when accessing content, taking a trauma-informed approach to content design

• Strong prototyping skills and knowledge of how to test content with users

• Experience in delivering and coordinating successful content projects, from understanding user needs through to creation

What we’ll offer you 

Kinship offers 30 days’ annual leave plus bank holidays (pro-rata for part-time) as well as a generous pension scheme. We have an excellent wellbeing offer, including the Employee Assistance Programme. We will invest in your professional development with training and career development opportunities.

Kinship is committed to championing equality, diversity and inclusion.  We believe our work is greatly enhanced by the varied backgrounds, experiences and views represented within our teams.  We aim to create inclusive teams, celebrate differences and encourage everyone to join us and be their true self at work. We therefore encourage applications from anyone who fits our values, whatever their religion or belief, sex, gender identity, race, age, sexuality or disability and are actively seeking candidates that can bring real innovation and commitment to us. 

How to apply

Please apply via Charity Job with your CV and a cover letter of no more than 2 pages for the attention of Rachel Nelligan. Please include your notice period and earliest availability to start in your cover letter.

Application deadline: 9 am on Monday 20 September 2025 

First interview: We will be conducting interviews on a rolling basis, so applicants are encouraged to apply early. 

Kinship reserves the right to close applications early on receipt of sufficient applications. Apply early!

Working alongside the existing Stewardship Resourcing Officer, you will be part of a team working to help embed a culture of generosity across the diocese in response to the generosity and grace of God. You will be focusing on the encouragement of planned giving, the continued introduction of contactless giving and the Parish Giving Scheme, supporting treasurers and contributing to materials to assist parishes in becoming Joyful Generous Stewards. Training will be tailored to your individual needs.

Development Consultant (Scotland)

Location: Homebased with weekly UK-wide travel
Department: Union Development
Contract type: 3 Year Fixed Term Contract
Hours: 35
Salary: £35,494

Who we are

NUS Charity is an exciting organisation developing and championing strong students’ unions. We connect our members and curate services to deliver advice, guidance and crisis support to students’ associations and unions across the UK.

We do professional differently. We are a progressive charity representing students’ unions. The sector is inclusive, fun, dynamic and representative and we put students and students’ unions at the heart of everything we do. We are challenging but are committed to creating a supportive and flexible environment which pushes your personal development in your everyday activity.

What we do

Students’ unions can be transformational hubs for students, staff, and wider society. NUS Charity support our member’s development to enhance their capacity and harness opportunities to maximise their positive impact. We do this in many ways, from managing a purchasing consortium to drive great value for our members, to our development activity, supporting the best potential in students’ unions - we strive to make a difference to our members.

Within our small Union Development team we deal with a range of organisational development work, whether that’s being the Returning Officer and supporting students’ union elections, running development events/webinars, helping new students’ unions create the structures that they need, coaching a students’ union leader who needs extra support, or creating guidance on new legislation that will affect students’ unions – no two days are the same.

What we need

NUS Charity is looking for a Development Consultant to strengthen organisational development for our members, predominantly in Scotland. We’re looking to diversify the knowledge within our team to deliver high quality projects in organisational development based on our Quality Students’ Unions framework and other relevant benchmarking tools. We’re also part-funded by the Scottish Funding Council to provide specific developmental support for College Students’ Associations across Scotland. You don’t need to have worked in students’ unions before, but working in a membership/governance/charity environment would be a bonus.

Committed to Inclusion

We’re committed to equality of opportunity for all. We welcome applications from individuals regardless of their race, ethnicity, sexual orientation, religion, age, gender, or disability. You can be yourself here whoever you are, be proud of the work you do and build a career in a place that knows different is good.

We recognise that candidates from racialised backgrounds are under-represented in our organisation, and that there are often additional barriers present for people from these groups when applying for roles in the charity sector and beyond. We are committed to taking positive action to expand the diversity of our staff team, and if you meet the minimum criteria for a role (at least 80% of the criteria in the person specification) and are from a racialised background, you'll be guaranteed a first stage interview. It is important to note that this scheme guarantees an interview for candidates who meet the minimum criteria and tell us that they'd like to be considered under the scheme. The selection decision at interview will be based on the most suitable candidate, regardless of any protected characteristic.

This role will be based at home, with travel across Scotland and the UK to meet members and to deliver and attend events fairly regularly.

Benefits

We aim to practice what we preach so we’re happy to offer a flexible person-centred working environment with a great benefits package including:

• Generous holiday entitlement (starting at 27 days per year rising with service to 30 days)
• Flexible working opportunities
• Valuable workplace pension
• Enhanced parental pay policies
• Employee assistance programme
• Paid volunteer days – three days per year for full time staff
• Health Cash Plan

Closing date for applications: Sunday 7th September 2025 (23:59)
If you’re successfully shortlisted, we’ll see you at an interview on Thursday 18th September 2025

REF-223443

We are looking for a creative and technically skilled Digital Product Developer to join our Service Design and Innovation team. Reporting to the Digital Platforms Manager, you will play a key role in developing and maintaining our digital platforms, including websites, apps, live chat, booking systems, and internal tools.

What we offer

At Victim Support, we are committed to attracting and retaining the best talent. Our competitive rewards and benefits package includes:

• Flexible Working Options: Including hybrid working.
• Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
• Birthday Leave: An extra day off for your birthday.
• Welcome Bonus: £500 on successful completion of probation period.
• Pension Plan: 5% employer contribution.
• Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.
• Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
• Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance.
• Wellbeing Support: Employee assistance programme and wellbeing support.
• Inclusive Networks: Access to EDI networks and colleague cafes.
• Sustainable Travel: Cycle to work scheme and season ticket loans.
• Career Development: Ongoing training and support with opportunities for career progression.

About the Role

As Digital Product Developer, you will design compelling on-brand assets for our platforms, including visual, animated and written resources. You'll also support AI implementation, produce engaging content, and ensure our digital services are inclusive, accessible, and responsive to user needs.

Key Responsibilities

• Develop and maintain digital platforms and tools.
• Provide technical support and troubleshooting.
• Conduct UX reviews to improve accessibility and effectiveness.
• Write and produce high-quality digital content, including copy and video.
• Support deployment of AI solutions like chatbots and predictive analytics.
• Update websites and apps with engaging, accurate content.
• Implement SEO best practices to boost visibility and engagement.

You Will Have

• Experience writing and editing copy for digital platforms.
• Proficiency with content management systems (e.g., WordPress, Drupal).
• Familiarity with graphic design and video editing tools.
• Strong problem-solving and written communication skills.
• Ability to simplify complex information for diverse audiences.
• Understanding of data protection and digital safeguarding.
• Awareness of AI and machine learning concepts.
• Knowledge of design software, particularly Adobe software

Key Deliverables

• Reliable digital products and solutions that meet business and user needs.
• Increased engagement across digital platforms.
• Responsive support to operational teams.

Additional Information

• The role involves working with sensitive and potentially traumatic subject matter.

• Occasional travel to attend meetings will be required.

• The interview process for this role will be in two stages, including a skills assessment and a competency based interview.

• Applicants will need to be available for assessment and interview dates scheduled for 09-10-25 and 20-10-25

About Us:

Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.

As a Disability Confident Employer, we offer a Guaranteed Interview Scheme for disabled candidates who meet the essential criteria. We are also happy to make reasonable adjustments during the selection process.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.

We are looking for a creative and detail-oriented Digital Content Officer to join our Service Design and Innovation team. Reporting to the Digital Platforms Manager, you will play a key role in developing and maintaining high-quality digital content across our platforms.

This role is home-based within England & Wales, the role is full time but we will consider applications from those interested in part-time hours and/or flexible working.

What we offer

At Victim Support, we are committed to attracting and retaining the best talent. Our competitive rewards and benefits package includes:

• Flexible Working Options: Including hybrid working.
• Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
• Birthday Leave: An extra day off for your birthday.
• Pension Plan: 5% employer contribution.
• Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.
• Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
• Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance.
• Wellbeing Support: Employee assistance programme and wellbeing support.
• Inclusive Networks: Access to EDI networks and colleague cafes.
• Sustainable Travel: Cycle to work scheme and season ticket loans.
• Career Development: Ongoing training and support with opportunities for career progression.

About the Role

You'll work closely with service delivery teams, subject matter experts, and external partners to produce engaging, accessible content that supports victims and enhances our digital presence.

Key Responsibilities

• Commission, write, and produce digital content to support and inform service users.
• Collaborate with service delivery staff and local teams to create and roll out content.
• Maintain and update website content to improve user experience and increase self-referrals.
• Support the development and delivery of digital projects and enhancements.
• Develop SEO strategies and help manage our Google charity grant.
• Contribute to social media content and digital engagement.
• Use analytics to drive content improvements and insights.

You Will Have

• Excellent written and verbal communication skills.
• Experience editing and commissioning content for digital platforms.
• Proficiency with website content management systems.
• Strong interpersonal and collaborative skills.
• Ability to simplify complex information into plain English.
• Experience using analytics tools to measure content performance.
• Knowledge of Microsoft Office and SEO best practices.
• A commitment to equality, diversity, and safeguarding.

Key Deliverables

• Accurate and engaging digital copy for core services.
• Reviewed and improved website content.
• Compelling content for social media and digital campaigns.

Additional Information

• The role involves working with sensitive and potentially traumatic subject matter.

• Occasional travel to attend meetings will be required.

• The interview process for this role will be in two stages, including a skills assessment and a competency based interview.
• Applicants will need to be available for assessment and interview dates scheduled for 21-10-25 and 28-10-25.

About Us:

Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.

As a Disability Confident Employer, we offer a Guaranteed Interview Scheme for disabled candidates who meet the essential criteria. We are also happy to make reasonable adjustments during the selection process.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.

Together we make a difference, develop and learn, and support each other. Every day with us is different, but our mission remains the same: To improve the quality of life for the young people and families we support. We ensure we advocate the rights, needs and ambitions of the young people we support through our working practise. 

We have a rewarding new opportunity for a Senior Community Support Worker (Positive Behaviour Support) to work within our new service.

The Early Intervention and Prevention service is based at one of our children’s Centre in Wythenshawe, Manchester, this service is working in partnership with the City of Manchester Local Authority. Successful candidates will work across North, Central and South Manchester.

The Together Trust is committed to safeguarding and promoting the welfare of the people that we support and expects all of our staff and volunteers to share this commitment.

 Salary - £29,108 (£14.93ph)

              Weekend rate paid at 25% premium of normal hourly rate

             Sleep-in shift - £100.80 per sleep in shift 

The Purpose of the service is to establish a local integrated offer of intensive, therapeutic overnight stays and outreach support.   Focused upon building the capability and resilience of families so the child/young person can experience greater permanency of care with their families, foster care, or benefit from the range of services available to them in their community. 

The Service will focus on improving the outcomes for Children and Young people on the Autistic Spectrum, and other learning disabilities with the aim of reducing the number of children referred for residential care.

The service is designed to promote the following outcomes for children/young people:-

• To stabilise behaviours that may be a barrier to inclusion 
• To improve quality of life outcomes
• To have the opportunity of participating and experiencing a range of activities
• To improve the resilience of their families and parents/ carers
• To develop daily living and self-care skills to improve their health and wellbeing
• To develop communication and social skills

 As a specialist service there is a comprehensive package of training and support either internally within the Trust's Learning & Development Team or externally with our professional partners Manchester Local Authority, IST and CAMHS.

As a Senior Community Support Worker (Positive Behaviour Support) you will provide first line management to a team of Community Support Workers (Positive Behaviour Support), developing their capability through demonstrating the right values and behaviours, mentoring staff, and supporting their ongoing development.

The aim of the Early Intervention and Prevention Service is to work with families that may be struggling with managing the behaviour of one or more of their children, you will work alongside the family and multi agencies to deliver a high standard of care and support.

You will have the opportunity to receive formal Positive Behaviour Support (PBS) training and coaching from qualified behavioural specialists within the Together Trust.

Senior support staff will work alongside management to ensure the service meets Ofsted children’s home regulations and works in line with current legislation.

This service will develop to offer respite care to the families and young people that we support and from the Manchester City Council Local Authority Area. This service will be a dual registered OFSTED and CQC service.

What can you bring to the service...?

Do you have a QCF Level 3 / 4 in Children Families & Young People’s Workforce, or equivalent QCF and experience within OFSTED registered services?

Do you have experience of and coaching staff, and nurturing team development?

Do you have considerable experience working with children with learning disabilities, and autism?

Can you manage difficult and challenging situations whilst maintaining high standards of care and support?

Can you make a direct positive impact on the lives of children and their families?

Benefits include…..

• Annual Leave - 27-day holiday plus 8 days bank holidays rising to 30 after 5 years, 33 days after 10 years
• Generous pension scheme and death in service benefit, an initial contribution of 4% company pension contributions and up to 6 x basis salary death in service 
• Occupational sick pay and family friendly policies including enhanced maternity, paternity and adoptive leave.
• Reward and Discount platform offering discounts at high street shops, travel, insurances etc.
• Eligibility to apply for Blue Light card
• Refer a friend scheme, be rewarded for recommending a friend to work with us
• Comprehensive training and development opportunities, including apprenticeship qualifications
• Long service awards including cash gifts and extra holiday.
• Promotion of Wellbeing across the organisation including Mental Health First Aiders offering wellbeing support from trained colleague and free weekly yoga session in person or online
• Access to our Employee Assistance Programme for you and adults at your home

To discover the full details of this rewarding role within the Together Trust take a look at our Job Description.

If this sounds like the place for you, and you think you have the relevant skills and experience we are looking for, apply now.   

This service is regulated by Ofsted therefore all employees must be over the age of 22 years at the time of joining the service. 

Safeguarding checks will be undertaken for the successful candidate in line with our safer recruitment policy, including an Enhanced DBS check (at no cost to yourself).

This role will involve regulated activity.

We may remove this advert should we find the success candidate prior to the closing date therefore early applications are encouraged.

We currently do not provide sponsorship, but we welcome applications from those who have the right to work in the UK.

In order for the Trust to comply with the apprenticeship funding rules, it is a requirement of the role that the successful applicant must be able to evidence that (1) they have the right to work in the UK without additional approval for more than 20 hours each week throughout the year and (2) they have an eligible residency status for the purposes of the apprenticeship funding rules. In most cases this will mean that the individual needs to show that they have been ''ordinarily resident'' in particular countries (including the UK) at least 3 years before the start of the apprenticeship.

Applications are very welcome from all regardless of age, disability, marriage or civil partnership, pregnancy or maternity, religion or belief, race, sex, sexual orientation, trans status or socio-economic background. We are committed to making reasonable adjustments for disabled people. We positively encourage applications from those with lived experience. 

If there is any part of your lived experience, you want to keep confidential in some way please talk to the Recruitment or HR shared service teams and we will do what we can to support you.

Join Our Team as a Training Conferences and Events Assistant and make a difference to children and young people’s lives!

Anna Freud is seeking a Training Conferences and Events Assistant to join our world-leading mental health charity for children, young people and their families on an 8 month contract. Our mission is to close the gap in wellbeing and mental health by advancing, translating, delivering, and sharing the best science and practice with everyone who impacts the lives of children, young people and their families. More information about Anna Freud is available on our website.

Our EDI commitment

We are dedicated to fostering a diverse and inclusive workplace and being an equal opportunities employer, whereby equity, diversity, and inclusion (EDI) are core to our recruitment practices. All candidates who meet the job criteria will be considered for employment, regardless of ethnic origin, religion or belief, gender, sexual orientation, disability, age, socioeconomic background, caring responsibilities and care experience.

We ask candidates to share their diversity dimensions with us to help us identify, tackle and prevent bias across the employee lifecycle. We believe a diverse workforce enhances our ability to support mental health and wellbeing, allowing us to better meet the needs of the children, young people and families we serve.

As a Disability Confident employer, disabled candidates meeting our criteria are guaranteed an interview. Applications are submitted anonymously and assessed using a fair evaluation process based on the criteria set out in our job profiles.

What we offer

We offer a range of staff benefits and you can view them all on our website.

What you’ll do

We are looking for a motivated and detail-oriented Training Conferences and Events Assistant to join our Education and Training Division. This is a fantastic opportunity to play a key role in delivering high-quality training programmes that support mental health professionals across the UK and beyond. Working in a fast-paced but supportive team, you will manage busy inboxes, liaise directly with delegates and tutors, process bookings and payments, and ensure the smooth running of our events from start to finish. You’ll bring strong communication and organisational skills, attention to detail, and the ability to prioritise competing tasks, along with confidence in customer service and using systems such as Salesforce. In return, you will gain valuable experience in a nationally recognised charity, with the chance to develop your skills while contributing to work that makes a real difference. We welcome applications from people of all backgrounds and are committed to equity, diversity and inclusion in everything we do.

What you’ll bring

The ideal candidate will be an organised and proactive individual with experience in a busy, customer-focused environment and the ability to manage multiple priorities with confidence. They will bring excellent communication skills, strong attention to detail, and the ability to work both independently and as part of a supportive team. With a flexible and solutions-focused approach, they will be quick to adapt, comfortable using systems such as Salesforce, and able to build positive relationships with delegates and tutors. As this is an eight-month fixed-term contract, the successful candidate will be someone who can quickly get up to speed, contribute effectively from the outset, and demonstrate a genuine commitment to equity, diversity and inclusion, as well as Anna Freud’s mission to transform the mental health of children and young people

Next steps

Closing date for applications: midday (12pm), Friday, 29 August 2025. Please note that due to high application volumes, we may close this advert early. We encourage you to apply promptly and to keep an eye on our future vacancies for more opportunities.

Notification of interview: shortlisted applicants will be notified no later than Wednesday, 03 September 2025. During shortlisting, applicants are anonymously assessed using the criteria visible in the Job Profile. Please note: due to the high volume of applications received, we will not be able to provide feedback to unsuccessful applicants.

Interviews: will be held remotely week commencing 8 September 2025.

How to apply: click on the 'apply now’ button to apply online. We are unable to accept CVs and kindly request no contact from agencies.

Questions?

Please email us with any job enquiries, or if you require assistance or experience difficulties when applying. Please note that successful candidate(s) will be asked to evidence their Right to Work in the UK post-job offer – we do not hold a sponsor license therefore we are unable to provide Visa sponsorship.

Location: Manchester Hub - working across Greater Manchester with particular focus on Salford

Contract type: Fixed Term until 31st March 2027

Salary: Grade 3 - £31,133 per annum full time working out as £24,906 pro rata for 30 hours a week

Hours: Part time – 30 hours per week

Closing Date: Sunday 31st August 2025 at 11.30pm

This role is ring-fenced for those with lived experience of multiple disadvantage. 

Are you dedicated to empowering people with experience of homelessness? Do you have excellent communication interpersonal skills and a commitment to overcoming barriers to healthcare faced by those with lived experience?

Join Shelter and you could soon be playing a vital role helping people who are affected by the housing emergency.

About The Role

The post holder will be supporting the Project Coordinator to deliver the My Health Matters project in Salford. You will facilitate the delivery of the Homeless Health Peer Advocacy by coordinating a team of lived experience peer advocates to deliver 1-2-1 advocacy style support to those experiencing homelessness in Salford. You will help to recruit and train volunteers and support them with their progression goals. The role includes case management of My Health Matters clients including managing referrals, quality assuring support work and coordinating the project’s drop-in network. The post will be based in our office at Swan St but will require travel across Greater Manchester with special focus in and around the Salford area. In addition, occasional travel to other cities including possible overnights may be required.

About You

You understand the barriers to accessing healthcare faced by people who are experiencing homelessness and can form professional relationships with peer advocates and Homeless Health Peer Advocacy clients, all the while following relevant guidance and safeguarding procedures.

You empower those with lived experience through your excellent interpersonal and communication skills and you are as comfortable working collaboratively as you are working independently.

Most importantly, you are dedicated to developing your skills to support others in the role and committed to Shelter’s purpose and values of equality and social inclusion.

Benefits

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension, and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme, and an employee assistance programme.

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support, and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

About The Team

My Health Matters is a peer-led health inclusion project that works towards an inclusive health system where everyone has access to the health care they need, supporting people experiencing homelessness to address physical and mental health issues through the delivery of a Homeless Health Peer Advocacy service. We work to improve people’s confidence in using health services and increase their ability to access healthcare independently. The project brings together frontline health and social care services with those with lived experience supporting the co-production of solutions to health inequalities in Manchester.

About Shelter

Home is a human right. It’s our foundation and where we thrive. Yet everyday millions of people are being devastated by the housing emergency.

We exist to defend the right to a safe home. Because home is everything.

We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.

Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.

How to Apply

Please submit your CV, along with a completed application form. The application contains one unassessed question regarding your lived experience and four assessed questions. Please demonstrate the below behaviours below throughout your responses:

• We prioritise diversity and have an inclusive and open mindset
• We enable decision making

Please use real examples and write up to 350 words per point. CVs without an accompanying application form will not be considered.

Safeguarding Statement

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Recruitment Agencies

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

Age UK is recruiting for a Fulfilment Administrator at their Warrington site.

In this role you will the support the Information and Advice line by being point of contact for sending out I&A guides to the public. Liaising with other departments within the charity, you will assist campaigns with printing, collating and distributing the printing requests.

As a Fulfilment Administrator, you will provide a high standard of pick and pack services to agreed procedures, and ensure that all data processing, paperwork and record keeping is carried out to the highest standard.

Undertaking daily electronic data processing and mail merge procedures using MS applications, along with the completion of assorted administrative tasks, including filing, stationery tracking and ACIL audit entry.

This post holder will also be responsible for warehouse activities, building security, health and safety and fire safety.

This role is based at our Warrington site, working 35 hours per week Monday to Friday between 8:00am to 4:00pm.

Must haves:

The below competencies will be assessed at the indicated stage of the recruitment process: Application = A, Interview = I, Test = T, Presentation = P

Experience

• Ability to learn use of in-house systems (Navision). A
• Experience of working in post room or pick & pack (warehouse environment ) A, I
• Ability to work in a fast-paced environment, whilst maintaining accuracy. I
• Confident & professional telephone manner. I

Skills and knowledge

• Confident IT Skills (Word, Excel, Outlook). A, I
• Knowledge of GDPR A, I

Great to haves:

The below competencies will be assessed at the indicated stage of the recruitment process: Application = A, Interview = I, Test = T, Presentation = P

Experience

• Knowledge of mail merge processes A, I

What we offer in return

• Competitive salary, 26 days annual leave + bank holidays + annual leave purchase scheme
• Excellent pension scheme, life assurance, health cashback plan and EAP
• Car Benefit Scheme, Cycle to Work Scheme and Season Ticket Loan
• Techscheme - buy any tech from Apple or Currys, up to £1000, and spread the cost over 12 months, interest free
• Blue Light Card Scheme
• You Did It Awards - recognition awards from £100-250.

Additional Information

Supporting statements and anonymisation
Candidates are expected to provide a supporting statement that explains how they meet the competencies annotated with an 'A' in the job description, to assess suitability for the position. Age UK acknowledges and accepts that AI may be used to support the application; we do expect candidates to personalise experience, knowledge and skills and failure to do so, may result in your application being rejected.

Please submit a Word version of your CV as it will be anonymised by our recruitment system when you apply for a role. Our system is unable to anonymise supporting statements and heavily formatted CVs. Please could you remove any personal information including your name before you upload to support our inclusive recruitment process. All equalities monitoring information is also anonymised and not shared with the hiring panel. Your name and address will only be known to us if invited for interview.

Equal opportunities & Disability Confident Scheme
Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. Age UK is a Disability Confident Scheme employer. Due to high numbers of applications received, Age UK reserves the right to limit the overall number of interviews offered, and therefore, it may not always be practicable or appropriate to interview all disabled people that meet the minimum criteria for the job.

Reasonable adjustments
Disabled job seekers can access reasonable adjustments at any stage of the recruitment process. All requests for reasonable adjustments are considered on a case-by-case basis, in collaboration with the disabled job seeker to best meet their needs, by contacting the Recruitment Team. Disability disclosures will be kept confidential and only shared on a need-to-know basis to support the implementation of adjustments. Disclosures will not be used to inform hiring decisions.

Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.

Age UK politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.

For a full list of benefits please visit our website.

NAPAC is seeking Call and Email Handlers for our support services in Stockport

NAPAC provides the only free national support service for adult survivors of all types of childhood abuse. We offer specialist, confidential support to all adult survivors of any type of abuse, operated by experienced staff and trained volunteers.

NAPAC works closely with the criminal justice and public health sectors. We support survivors to navigate and understand their options with criminal and civil law, and in healing and recovery. Choice is key, and our website provides a lot of free information for survivors and those supporting them. 

As a trusted public-health organisation, people use NAPAC’s services to support their overall health and wellbeing, to build and improve their resilience, and to be able to make brave, positive choices every day – including asking for help when they need it.

Those using our services ask for support with a range of concerns, including anxiety, depression, isolation, navigating relationships, dissociative identity disorder, reporting to the police, domestic and sexual violence, boundaries, and complex post-traumatic stress. For many, contacting NAPAC is a first step to recovering from trauma and leading happier, more fulfilled lives.

NAPAC support service often hear from adult survivors that are disclosing their childhood abuse for the very first time, so sensitivity, safety and confidentiality are highly important.

So, if you are someone who is looking to make a real difference in the lives of the people we support by empowering them through emotional support, and understanding, then this job role is perfect for you. As a support line Call Handler, you will be a key member of our dedicated team, providing emotional support and a safe environment for callers with a wide range of complex issues.

NAPAC offers full training and hands-on support for call handlers with every call they receive. You will use the knowledge and skills you’ve developed through our training to explore issues relating to childhood abuse and it how it effects adulthood and signpost callers to relevant resources and services that can provide more in-depth support. Calls are caller-led, and you will be there to empower each caller to take back control in their lives.

We are looking for someone who is empathetic and resilient with a real passion for supporting people through their healing journey. We want our team to reflect the diversity of the people we support, and actively encourage applicants with different lived experience.

Key Responsibilities:

· Follow confidentiality and safeguarding policies

· Provide appropriate signposting to external services in accordance to callers identified needs.

· Ensuring that key record keeping is maintained to the required standard and contributing to service monitoring requirements

· You will have the emotional resilience to be able to support individuals who may be severely distressed, experienced trauma, and people who may be at risk of harm.

· The ability to think on your feet to support callers who may call during panic attacks or flashbacks

· Excellent communication skills, spoken and written.

· Providing email support to individuals.

· Being flexible in your approach to your work in line with changing and growing needs of the support service.

· To be Caller led and be able to keep your own personal boundaries whilst working in your own unique way.

Salary: £26,520 per annum, pro rata, plus pension and an employee benefits package.

Hours:  17.5 per week (0.5 FTE) to be worked flexibly across the week in person. Remote and hybrid working is not available for this role.

Contract: One year, with possibility of extension subject to funding.

Closing date for applications: 10am Monday 1 September 2025.

Application is by completion of the NAPAC application form. CVs cannot be accepted.

Interviews: Shortlisted applicants will be contacted directly. We anticipate interviews in early September in person at our Stockport office.  

The job description and application form are also available from our website