Programme manager jobs in westminster, greater london

Are you passionate about helping young people build brighter futures?

We’ve got a brilliant opportunity for you to join our team as a Trusts & Philanthropy Officer at Young Enterprise.

Who We Are

We’re Young Enterprise – a national charity with a bold mission: to give every young person the skills, confidence, and mindset to thrive in the changing world of work.

For over 60 years, we’ve empowered more than 7 million young people through hands-on enterprise and financial education programmes. Whether it’s launching a student business or learning how to manage money, we help young people develop key life skills—teamwork, leadership, problem-solving, and resilience.

We’re a passionate, down-to-earth team of 90+ staff and 2,000+ volunteers who believe that every young person, regardless of background, deserves a fair start in life.

Why Join Us?

We think Young Enterprise is a great place to work—and we’re proud of our people-first culture. Here’s what you can expect:

• A friendly and supportive team where your voice is heard
• A strong commitment to diversity and inclusion—we want everyone to feel they belong
• Generous holiday allowance and flexible working
• Cycle-to-work scheme, life assurance, and NHS top-up plan
• Ongoing learning and mentoring opportunities
• A chance to directly impact the lives of young people every single day

About the role

This is a fantastic opportunity to join a fast moving, youth focused, charity and to play a vital role in securing income to support our youth activities – working with Trusts and Foundations predominantly, but with the opportunity to also build relationships with statutory funders and, in future, major donors.

We are looking for a proactive, organised individual to join Young Enterprise as part of our impactful and collaborative National Fundraising team. YE’s supportive yet driven environment places personal development at its core, to ensure team members thrive. 

Working with the Senior Relationship Manager and the Philanthropy Team, you will contribute to an annual budget of £4.2m and raise income from Trusts and Foundations and small statutory income streams, utilising your income generating and communication skills. You will also undertake prospect research, as well as developing compelling project updates and reports to inspire supporters.

You’ll love this job if you are:

• Passionate about education, social mobility, and giving every young person a chance to shine
• Experienced in writing engaging applications and inspiring reports, with a meticulous eye for detail in this, as well as strong grant management and stewardship of supporters.
• Confident in your track record of generating income from Trust and Foundations, particularly securing income £10k upwards.
• Adept in building strong internal and external relationships, with excellent written and verbal communication skills. You’ll demonstrate a solution-focused attitude to problem-solving, monitoring the progress of funded projects in line with funder expectations.
• A tenacious self-starter with a can-do attitude, to enthuse existing and prospective supporters and to manage a varied workload of research, fundraising and grant management.
• Self-motivated, adaptable, and happy working remotely but never alone—you’ll be part of a close-knit team
• A strong team player with the ability to balance and prioritise competing demands in a busy team, you will have excellent organisational skills.
• You’ll be proactive and innovative in your approach to prospecting for new supporters, qualifying them, and building a pipeline. 

Key Responsibilities

• Income generation - to achieve or exceed agreed income targets, with a focus on securing donations from Trust and Foundations 
• Grant management - working with internal colleagues to track funded projects’ progress against targets and taking action to course correct when necessary. Produce timely, engaging, and accessible project reports to inspire and build donor relationships
• Prospecting - research and qualify a pipeline of Trusts and Foundations and small statutory opportunities to progress and secure financial support for YE.
• Administration - effective administration across YE systems and platforms
• Donor stewardship - some travel required to support YE activities with young people in schools, donor visits to projects

A few practical things

• This is a hybrid role, requiring you to work from a YE office (London or Oxford) at least 8 times per month
• The role will involve travel to events, typically at schools, which take place during term time, however some evening working may also be required.

If this role appeals to you and you reflect what we are looking for, we’d love to hear from you! When you join us in building a successful and sustainable future for young people, you can expect all the recognition, support and rewards you need to grow and develop yourself.

Keeping Young People Safe

At Young Enterprise, safeguarding is at the core of everything we do. We are committed to promoting the welfare of children and vulnerable adults. All successful applicants will receive ongoing safeguarding training throughout their employment and be expected to uphold excellent safeguarding practice at all times.

How to Apply

Please send your CV and a cover letter (max 2 pages) telling us why you’re the right person for this role. Applications must be submitted by 23:30 on 12 December 2025. Please note that applications without a cover letter will not be considered.

Interviews will be held via Teams and shortlisted candidates will be invited to be interviewed either on 16 or 17 December 2025. Please note, we are only able to respond to shortlisted candidates.

Full details can be found in the Job Description and Person Specification.

At YE we are passionate and committed to keeping your data safe and secure.  Full details can be found in the YE People’s Privacy Notice.

Join us – and help us give every young person the chance to thrive. Apply today!

We are seeking a Media and PR Manager to strategically guide our public story and help us reach our goal of rewilding flourishing across 30% of Britain. This is your chance to take our media and PR to the next level – shaping bold, creative storytelling that generates wonder, shifts public perception, and builds widespread engagement.

You must be a transformative thinker, ready to translate rewilding in practice into stories that inspire action and connect people to nature. You will serve as a senior spokesperson, cultivate strong relationships with journalists and influencers across England, Scotland, and Wales, and be the trusted voice for our credible work.

If you are a natural storyteller who thrives in a dynamic environment, join us to amplify the story of a wilder, better future.

Job purpose: To strategically lead and execute all media and public relations activities for Rewilding Britain. This includes fully embedding the media strategy into our 5-year plan while personally ensuring the effective day-to-day running of the media and PR function (managing the media inbox, writing press releases, and media monitoring) to achieve our ambitious media targets.

Please note that this advertisement may close early if we receive a sufficient number of suitable applications.

Objectives of the Role: 

• To successfully coordinate and lead our media work, ensuring Rewilding Britain's media strategy and plan are fully embedded into the overarching communications strategy.

• To achieve ambitious media targets for 2030, significantly increasing our profile, reach, and influence.

• To take ownership of the organisation's crisis communications response and manage the growing PR function, including the Ambassador programme.

Your responsibilities will include:

Strategic media leadership

• Develop, implement, and track a proactive, high-impact Media Strategy that supports the organisation’s objectives and aims to achieve the mission in our 2030 strategy.

• Manage the organisation's media function, including monitoring the media inbox, coordinating responses, and generating positive coverage across print, broadcast, and digital channels.

• Take lead responsibility for developing and implementing Crisis Communications plans and acting as the senior point of coordination during unexpected events.

• Provide regular performance monitoring and evaluation of media coverage and PR campaigns, using data to inform strategic adjustments.

Public Relations and stakeholder engagement

• Manage and develop the organisation’s PR activities, including leading the strategy for our Ambassador programme, and increasing positive engagement with Influencers and celebrities.

• Cultivate and maintain strong relationships with key journalists, editors, producers, and relevant external stakeholders across England, Scotland and Wales.

• Keep our team of media spokespeople well trained through regular media training sessions and briefing updates.

• Work closely with the rewilding alliances in Scotland and Wales to develop shared media and PR opportunities.   

• Proactively lead the public conversation by developing and executing courageous and playful PR initiatives, stunts, surveys, and activities designed to generate widespread media engagement.

• Ensure all communications are credible, grounded in evidence, and reflect the organisation’s values and brand messaging.

• Act as a spokesperson for Rewilding Britain when required in the media, ensuring consistent messaging and brand alignment.

Internal coordination

• Draft and edit high-quality media materials, including press releases, briefings, reactive statements, and Q&As.

• Work closely across all teams and programmes of work within our strategy to identify and translate our work into compelling, accessible, and newsworthy stories.

• Manage the media and PR budget, ensuring effective resource allocation and providing regular reports.

• Oversee and manage external resources including freelancers, PR agencies, volunteers, and any supporting team members when required.

• Represent Rewilding Britain alongside other team members at events, exhibitions, workshops, conferences, rallies and more to advance our Media and PR objectives.

Skills, experience and behaviours

Essential
 
Education 

• An undergraduate degree or equivalent professional training, or at least six years' of relevant experience in a related subject area (e.g. Journalism, communications, media, public relations).

Experience 

• Significant experience in a senior media or PR role (manager level or above), within a sector where you have had to shift perceptions and attitudes. (At least 10 years' experience with two of these years at a senior / manager level).
• Expert proficiency and proven experience in developing and implementing media strategies that achieve measurable targets.
• Significant experience of proactively pitching stories and securing high-impact coverage across national and regional media (broadcast, print, and digital).Experience managing advanced crisis communications and/or complex reputational issues.
• Experience of guiding significant decision-making on an organisational position or point of view which will have considerable reputational impact. 
• Experience of constantly managing key external relationships with journalists and the media critical to organisational success.

Skills: 

• Exceptional copywriting and editing skills for media materials (press releases, reactive statements).
• Expert proficiency in media monitoring and evaluation software.
• Powerful communication and presentation skills, with the ability to confidently act as a media spokesperson.
• Innovative problem-solving skills, able to frequently create innovative solutions for unprecedented challenges. 
• Excellent budget management skills.
• Strong strategic thinking skills with an ability to spot opportunities and solve problems.
• Exceptional understanding of current media landscape and comms and PR trends. 
• Strong understanding and interest in relevant stories and coverage in the media.

Behaviours:
We seek candidates who engage with our values and can demonstrate how they would put them into practice as part of our team. Specifically for this role, we are seeking candidates who are:

• Transformative: drives high-impact media results with a flair for fresh, boundary-pushing ideas and creative story angles.
• Courageous: takes calculated risks, challenges convention, and demonstrates calm under pressure during a crisis.
• Curious: actively seeks new media channels and untold internal stories, driven by exploration and feedback.
• Collaborative: builds strong, open relationships internally and externally to effectively amplify a collective voice.
• Credible: acts with integrity, delivering communications with precision and attention to detail. 

Desirable

Education:

• Relevant professional qualification (e.g. CIPR Diploma/Chartership or NCTJ Diploma).

Experience:

• Experience working with and managing Ambassador/Influencer programmes and high-profile individuals.
• Experience working with media or stakeholders in all three devolved nations: England, Scotland and Wales.
• Established relationships with relevant journalists.

Skills: 

• Strong understanding and interest in rewilding stories and coverage in the media. 

This job description is not all encompassing and may change to reflect need. Your duties may be reviewed from time to time and revised and updated in consultation with you to reflect appropriate changes.

Terms and conditions and staff benefits

This role will be full time / 35 hours per week, which can be worked flexibly. 

This post has been graded at Band 4 and the starting salary is £51,750 per annum.

There will be some freedom for the person to determine their own working arrangements each week, within limitations, providing the work is delivered.

Rewilding Britain employees benefit from 25 days annual leave per year (pro rata for part time roles), rising to 30 days over 5 years. A generous employer-matched pension scheme is also available.

We are a virtual team who work from home and/or co-working spaces. We will support you to achieve a suitable virtual working environment. Some meetings are held face to face across Britain, so a willingness to travel with occasional overnight stays is desirable.

Equality in employment: Candidates will be shortlisted and selected according to suitability for the post without regard to age, disability, gender reassignment, marriage or civil partnership, pregnancy, race, religion or belief, sex or sexual orientation.

Use of artificial intelligence tools: Rewilding Britain actively screens for content that is AI generated as part of our recruitment process. We recognise the benefits of some AI tools, whilst acknowledging the ethical and environmental considerations their use entails. We ask candidates to be transparent about any use of AI tools throughout their candidate journey. Rewilding Britain does not use AI tools to review candidate applications; real people will review and shortlist applications.

Rewilding Britain is not a licenced sponsor at this time. Any offer of employment will be made subject to the provision of a valid right to work in the UK.

Harris Hill is delighted to be partnering with a well-established children’s charity in London in their search for a Deputy Play Manager.

Full-time | £34,000 per annum

The charity has been supporting children, young people and families for over 25 years through a range of play, family support and youth programmes. Their Ofsted-registered after-school and holiday play schemes provide children aged 4–11 with safe, engaging and nurturing environments to explore, grow and thrive.

As Deputy Play Manager, you’ll play a key leadership role within the play service, helping to design, deliver and evaluate a high-quality programme of activities. You’ll support the Play Manager in day-to-day operations (including managing enquiries/collection of fees), team management and ensuring compliance with all safeguarding, health and safety, and Ofsted standards.

This is a hands-on role combining leadership, planning, and active delivery — you’ll work directly with children and families to create safe, inclusive, and stimulating play environments.

About You

Essential skills and experience:

• Level 3 qualification (or above) in Playwork, Early Years, or a related field.
• Minimum of three years’ experience working directly with children aged 4–11.
• Strong understanding of EYFS and Ofsted requirements.
• Experience planning and delivering engaging, age-appropriate play activities.
• Confident leading active, outdoor or adventure-based play.
• Sound understanding of safeguarding and child protection.
• Excellent communication and team leadership skills.
• Strong organisational and IT skills.

Desirable:

• Experience supporting children with additional needs or from diverse backgrounds.
• Experience supervising others or managing volunteers.
• Knowledge of current issues affecting children and families.
• Relevant training such as paediatric first aid or food hygiene.

Play is at the heart of what they do — the organisation believes that every child deserves the opportunity to enjoy a happy, fulfilling childhood through both free and guided play experiences.

If you’re passionate about play, child development and helping young people thrive, we’d love to hear from you.

For more information, please submit your CV to

 Please note, CVs are being reviewed on a rolling basis, and only successful applicants will be contacted with more information.

 As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

About the role

We’re searching for a Regular Giving and Legacy Giving Manager to oversee a sector-leading, multi-channel appeal programme to increase numbers of gifts and donors to the University. Following the launch of Imperial’s bold and ambitious strategy we are preparing to launch a comprehensive fundraising campaign. The Regular Giving and Legacy Giving team will play a pivotal role in bringing about a step-change in regular, mid-value and legacy donations to the University.

The postholder will oversee and implement the overall strategy and supporter journey for alumni and donors primarily through direct mail, telephone, email and social media.

This is an exciting role with opportunities for the postholder to oversee an award-winning acquisition campaign, a brand new mid-value programme and a successful legacy marketing programme. The post holder will be instrumental in building collaboration with the Alumni Engagement team to promote philanthropy and take alumni on a journey to their first gift.

If you are a talented fundraising professional, who loves to collaborate, and has a proven track record in delivering excellent regular giving programmes in either the Higher Education or charity sector, we would love to hear from you.

What you would be doing

Working across the Regular Giving & Legacy Giving team, you will oversee supporter journeys for donors, working on cases for support, appeal development and data segmentation. You will have the opportunity to pilot new ideas as well as delivering a mature and sector-leading programme. Working across Advancement, you will build relationships with key internal stakeholders especially the Alumni Engagement team, Major Gift, and Event teams to capitalise on opportunities to embed regular giving and legacy messaging in all University activities.

What we are looking for

• Successful track record, in direct-marketing fundraising in Higher Education or the charity sector
• Proven track record of line management and professionally developing members of staff
• Ability to build strong relationships and collaboration among key stakeholders and teams
• Significant and demonstrable experience of managing and organising projects to agreed budgets, targets and timescales
• Significant and demonstrable experience of developing and evaluating compelling and response driven copy and creative
• Significant and demonstrable experience of interrogating, analysing, manipulating and interpreting large, complex data sets for targeting and segmentation purposes
• Experience of liaising with and managing a variety of internal and external stakeholders and obtaining buy in and support for projects
• Experience of working with external agencies (creative agencies, fundraising consultants, copywriters, mailing houses and printers)
• Experience of working effectively in a changing, fast paced and innovative environment.

What we can offer you

• The opportunity to continue your career at a world-leading institution and be part of our mission to use science for humanity.
• Benefit from a sector-leading salary and remuneration package (including 41 days’ annual leave and generous pension schemes).
• Access to a range of workplace benefits including a flexible working policy from day one, generous family leave packages, on-site leisure facilities and cycle-to-work scheme.
• Interest-free season ticket loan schemes for travel.
• Be part of a diverse, inclusive and collaborative work culture with various staff networks and resources to support your personal and professional wellbeing.

Further information

This is a full-time open-ended post (not less than 35 hours per week).

Closing date: 19 November 2025

Charity People is delighted to be partnering a fantastic organisation to recruit a Partnership Marketing Manager to join a passionate, collaborative team who are paving the way to a smarter, more energy efficient future.

The organisation are undertaking a significant, nationwide project to roll out smart meters to every British home and microbusiness, transforming the way we buy and use energy through the delivery of one of the biggest technological and infrastructural investments of our time.

Contract: Permanent role

Salary: £47,000 to £51,000 per annum

Location: Hybrid role between home and the London office based in SE1, with a minimum of two days per week in the office

Closing date for applications: Monday 24th November

Interview date: first stage interviews will be held remotely week commencing 1st December, with second round interviews in person scheduled for week commencing the 8th December

As Partnership Marketing Manager you will work closely with colleagues to plan and deliver the partnership marketing strategy, working to onboard and manage partners through whom potential and new smart meter adopters across both domestic and non-domestic campaigns will be reached.

You will work closely with partners to ensure that their delivery is optimised including working across the planning, development and management of audience-led, multi-channel consumer campaigns, particularly those reaching vulnerable customers.

Key responsibilities within the position will include:

• You will play a central role in the delivery of partnerships programme with a focus on the identification, recruitment, and management of partners for both domestic and non-domestic campaigns
• Put together approach and strategic plans for priority prospects, attend meetings and engage prospective partners, negotiating marketing opportunities nationwide
• Forge and maintain strong relationships with partners and manage individual partner budgets and contracts
• Lead on the delivery of integrated campaigns to engage Customers in Vulnerable Circumstances and key SEGB audiences, using your skills to influence both internal and external stakeholders to meet the strategic objectives of the campaigns
• Work closely with the internal Studio Manager to develop creative concepts for partnership led activity, drawing on deep knowledge of the partnership objectives as well as core SEGB messaging and brand guidelines
• Ensure partner activity is robust and measurable and work with the insight and analytics team to ensure the effectiveness of the partnership can be monitored and evaluated
• Work with the wider partnerships team to manage partners and ensure that partnership's programme content is delivered to the highest standard
• Negotiate with new partners, ensuring partnership campaigns are developed to meet organisational objectives, and provide maximum value for money
• Where partner requirements exist, use briefs to ensure content or materials are created, either by our internal design team or creative agencies
• Ensure you are across the detail of partnerships activity being delivered throughout Great Britain, working closely with the Senior Partnership Marketing Manager to manage effective workflow and activity
• Work closely with the Senior Partnership Marketing Manager to ensure that we are working with an optimum number of partners to deliver against the strategic requirements of the campaign

We'd love to see applications from individuals with the following skills and experience:

• Experience working for an integrated communications and marketing partnerships agency, or experience working in-house in partnerships or sponsorships roles with a marketing element
• You will have developed, managed and evaluated successful marketing partnerships and be able to demonstrate high levels of external supplier and service management
• Experience of leading integrated campaigns, managing and coordinating stakeholders internally and across media, creative and digital agencies
• Proven ability to manage multiple partnerships simultaneously whilst maintaining the highest quality standards with an eye for detail
• Experience successfully demonstrating partnership results and return on investment
• Experienced at negotiating and managing the contracting process including creating partners work plans
• You will be excellent at building and managing relationships with a wide range of stakeholders and partners
• You will be a creative thinker, able to see new opportunities for collaboration and innovative marketing, as well as of problem solving and driving improvement

If you're interested in hearing more about this opportunity, please send your CV to Alice Wood at Charity People in the first instance. 

Charity People is a forward thinking, inclusive organisation that actively and deliberately promotes equity, diversity and inclusion. We know organisations thrive when inclusion is at the forefront. We evidence our commitment by matching charity needs with the skills and experience of candidates irrespective of background e.g. age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we believe that greater diversity leads to greater results for the charities we work with.

Role:                     Executive Assistant and Administrative Officer

Location:             Home-based, with regular attendance (at least monthly) of meetings in London

Salary:                  £28,000 - 32,000, depending on experience

Type:                     Permanent, full-time, 37.5 hours per week

Responsible to:  CEO           

 About the role

Are you a proactive, energetic and highly effective individual with great attention to detail? We’re looking for a new Executive Assistant (EA) for the CEO and the Chair of the Overcoming MS Board of Trustees as well as organisational administrative duties.

This role plays an essential role in the smooth running of the charity. With a small team and big ambitions, everyone plays an important part. Yours is to facilitate our team to work in the most effective and productive manner, using your organisational and planning skills so we can all deliver the greatest impact for people with MS.

At Overcoming MS, we are here for everyone with MS who wants to take control of their health and wellbeing. We provide clear, practical actions for people to take and a supportive community to help people living with MS. Knowing people with MS can reduce their risk of disease progression through lifestyle choices gives hope to us all. Our vision is a world in which living a full and healthy life with MS is possible for everyone.  

Job summary:

You will support the organisation across a range of administrative, organisational and governance activities. You will be comfortable working in a busy environment juggling multiple projects, as is characteristic of a small but ambitious organisation.

You will be able to demonstrate discretion and commitment, along with excellent organisation, written and verbal communication skills and will bring experience of providing director level PA/EA support. You will be able to use your own initiative to prioritise workload according to the demands of the day and learn to anticipate changes, responding professionally, adeptly and positively.

You will be expected to provide a high standard and quality of support across a range of activities and projects, being fully aware of and upholding the charity’s values, and taking responsibility for modelling these to others across the organisation and to the wider community.

Key responsibilities and duties:

The role comprises of the following key areas of responsibility:

· Executive Assistant to CEO

Provide full support to the CEO, including but not limited to:

o Overseeing the diary of the CEO, prioritising meetings and scheduling time for reading, thinking and preparing, ensuring meeting materials are to hand.

o Providing ‘right-hand’ support, undertaking research, ensuring CEO is up to date with all projects and pre-empting needs.

o Secretarial – supporting emails, creating presentations, keeping management files organised and up to date within SharePoint.

· Executive Assistant to Chair

Provide full support to the Chair in any administrative activities that relate to her role as Chair, including but not limited to:

o Overseeing calendar appointments, and ensuring the Chair is prepared for meetings.

o Providing ‘right hand’ support in communication with staff and Board, scheduling meetings and providing administrative support as required.

· Governance and administrative support to the Overcoming MS Board

Provide governance and administrative support to the Overcoming MS Board of trustees, including:

o Scheduling Board, committee and Strategy meetings and making the necessary arrangements (eg booking venues, setting up virtual meetings via Teams/ Zoom).

o Preparation of documentation for meetings including circulation of agendas, compiling Board packs for the Board of Trustees and committee meetings, taking accurate minutes and co-ordinating follow up actions.

o Supporting the Chair and CEO in the recruitment and induction of new Trustees.

o Providing administrative support for working groups, for example, making arrangements for meetings, circulating agendas and papers.
 

· Internal HR administrative lead

Fully supported with external expertise, to provide administrative support for the team, including:

o Advertising vacant roles, coordinating recruitment, sifting applicants, arranging interviews.

o Onboarding new starters, including references, contracts, setting up new starters on the systems, inducting starters in organisational processes.

o Supporting ongoing team development including coordinating training, staff surveys and appraisals.

o Coordinating leavers, including exit interviews, leavers forms and relevant administration.

· Internal IT administrative lead

Fully supported by our external IT agency, to provide administrative support for the team, including:

o Regular meetings with IT agency to ensure correct licenses, equipment and protections are in place.

o Coordination of hardware and software for new starters, equipment provided and returned for leavers.

· Management of Overcoming MS contact enquiries

o Regularly check the Overcoming MS contacts mailbox and manage its contents, responding or delegating to Overcoming MS team members where appropriate, and ensuring follow up is completed.

o Manage the Overcoming MS telephone number to ensure queries are dealt with efficiently.

o Draw themes from regularly occurring queries, to make sure any trends are picked up and addressed effectively.

· General organisational support

o Provide ad hoc project management support to organisational improvement projects, including supporting project team meetings, developing project plans and tracking progress.

o Travel/ meeting arrangements – arrange meetings, attendance at conferences and book rooms and making travel arrangements as necessary.

o    Coordination with our outsourced storage facility.

o Policy support – maintenance of the policy tracker, coordinating the reviewing and updating of policies.

o Admin support for team meetings, oversight of the shared drive, central email lists.

o Lead relationship with our Employee Assistance Provider, including regular team reminders of services and other charity discounts.

o Proactively identify areas where improvements can help improve efficiencies, impact or wellbeing.

PERSON SPECIFICATION

 Experience (Essential (E)/ Desirable (D)

· At least 5 years’ experience in a senior PA/EA role (E)

· At least 5 years’ experience in writing Board minutes, supporting Boards and committees and other governance (E)

· Experience of effective engagement with senior leaders and stakeholders, both internal and external, at all levels (E)

· Experience of the charity sector (D)

· Working understanding of an organisation with a dispersed, remote team across a wide geography (D)

· Experience of supporting strategic and improvement projects (D)

· Experience of supporting HR or IT processes (D)

Education, Knowledge & Skills (Essential (E)/ Desirable (D)

· An excellent standard of written and spoken English and ability to communicate effectively with a range of people from diverse backgrounds (E)

· Excellent interpersonal skills (E)

· Excellent organisational, prioritisation and time management skills (E)

· Conscientious, with excellent accuracy and attention to detail, delivering high quality work (E)

· Proficiency in the full Microsoft Office suite, especially Teams, Outlook, SharePoint/OneDrive (E)

· Experience of using a variety of IT packages including databases and willingness to learn new IT systems (D)

· Awareness of charitable governance principles (D)

Personal attributes

· Calm and adaptable with an ability to work within a flexible and busy environment (E)

· Able to anticipate and problem solve with high levels of tact, diplomacy, discretion and ability to demonstrate absolute respect for the confidentiality of information (E)

· Comfortable working remotely and happy to travel, as needed, for meetings (E)

· Thrives as a team player but able to work on your own initiative, with minimal supervision (E)

· Reliable, resilient, committed and self-confident (E)

· A proactive approach to your work and are able to identify opportunities and solutions (E)

· Highly committed to safeguarding vulnerable people, equality, diversity and inclusion (E)

· Fully committed to Overcoming MS’s values (E)

· Experience of working within a charity and understanding of the charity sector (D)

We are recruiting for an Individual Giving Manager to drive and deliver our ambitious fundraising strategy in order to support the work of Life. The Individual Giving Manager will create, test, monitor and evaluate appeals and campaigns, lead on Legacy (and in-memoriam) giving, lottery and raffle and other income streams associated with individual giving.

About Life:

Life is a UK charity for vulnerable women and families facing unexpected pregnancy or pregnancy loss. Life’s aim is to provide housing, care and support to vulnerable pregnant women (typically aged 16-25) who are in crisis situations, such as those facing homelessness (or at risk of), escaping abuse or other traumatic circumstances. We offer supported housing, a helpline and counselling service, and other practical and emotional support. Our services are inclusive; non-judgemental; and client-centred.

Our Values:

All our work is underpinned by the following universal human values:

• Humanity – All people are special and equal.
• Solidarity – We’re with you and for you.
• Community – We’re better together.
• Charity – Doing good for one another.
• Common good – Building a better world.

About You

Reporting to the Head of Fundraising, the postholder will work closely with colleagues across the Income Generation and Marketing teams to deliver on a positive donor/ supporter experience with the aim of retention of current supporters for the long-term as well as acquisition of new donors, maximising the potential of all of our supporters. It forms a central part of the overall fundraising strategy, with the ultimate aim of growing our individual giving income to increase the impact of the charity and benefit those needing support in pregnancy, pregnancy loss or in the early years of having a baby.

Information about the role: 

For further information, please see the attached job description on our website. 

Salary: £36,000 – £40,000 per annum

Hours: 35 hours per week

Location: Home Based with occasional travel to Head Office (Leamington Spa)

Please note that this vacancy may close earlier than the advertised closing date if a suitable candidate is found.

Benefits:  

At Life we are passionate about providing our employees with a supportive and engaging environment. As well as ongoing development and training, we offer our:  

• Generous holiday allowance, starting at 25 days per year, plus 8 Bank Holidays (pro rata for part time hours) 
• Birthday Leave  (applicable after 1 years service)
• Extra annual leave for long term service  
• Company Pension Scheme  
• Signed member of the Menopause Workplace Pledge 

Safeguarding and Equality: 

Life is committed to protecting all staff, volunteers and service users from harm of any kind. Life expects all staff and volunteers to share this commitment through our code of conduct.   

We are committed to ensuring diversity and equality within our organisation by encouraging applications from all backgrounds.  

All offers of employment will be subject to satisfactory references and appropriate screening checks. Life takes its obligation to protect the rights of children and vulnerable people very seriously; therefore, the successful candidate for this post will be also subject to extensive background checking, including an enhanced Disclosure and Barring Service check (DBS) which is paid for by the Charity.  

About the Role

This is an exciting opportunity to join the legal charity ATLEU (Anti Trafficking and Labour Exploitation Unit), in a vital operational leadership role.  This is a role for someone with extensive operational management experience, ideally within the charity, non-profit sector and in human rights work. You will be a strategic thinker with excellent organisational skills and able to manage multiple priorities effectively. You will bring your skills and experience to a dedicated team that punches well above its weight and is passionate about transforming individual lives and bringing about long term change. 

The Head of Operations will provide leadership in all operational matters, supporting the organisation's mission and long-term objectives, supporting ATLEU’s growth, resilience, and sustainability as well as building a flexible and supportive environment that enables the ATLEU team to do the challenging work that they do.

This role is line managed by and works closely with the Chief Executive. You will be a member of ATLEU’s Senior Management team and work closely with and supervise the work of the People & Inclusion Manager (recently started in post), the Operations & Projects Coordinator and the Billing Coordinator. The Operations team is a small team that works collaboratively to ensure all areas are covered at all times. As such, you will be willing to chip in and take on tasks of other team members if urgent matters arise or when providing holiday cover. 

We are looking for a positive, detail-oriented, creative thinker and problem solver who will build on our reputation for innovation and excellence. You will have a track record of achievement in this field and have excellent interpersonal and communication skills with strong financial and business acumen. You will have experience of and confidence in overseeing a wide remit of cross cutting functions including finance, human resources, office management, information technology and governance and compliance. This role will suit someone who enjoys working with people, is comfortable with autonomy and who thrives in a role where no two days are the same.

About ATLEU

Our vision is a just world where no one is enslaved or exploited. 

Our mission is to secure safety, rights and justice for survivors of human trafficking by using and challenging the law.

Our strategic priorities are: 

1. To provide a model of high quality holistic legal support to survivors of human trafficking and exploitation
2. To tackle systemic injustice through strategic litigation and pursuing policy change
3. To build survivor leadership and influence within ATLEU and across the sector
4. To strengthen the capacity of advice, frontline and community organisations to meet the needs of survivors
5. To invest in and support our people to ensure we are effective and sustainable

Our values are integral to who we are, what we do and how we do it.

• There is always another way

We are persistent, resourceful and creative in our approach.  We do the hard work to make justice accessible.  We don’t give up in the fight for fairness and freedom.

• We make the time. We listen. We hear

We take the time to really listen to our clients and colleagues. We want to restore autonomy and agency from where it was stolen.  We give advice, not tell you what to do. If you fight, we fight.  Our clients’ needs come first.

• Knowledge is for sharing.

We lead the way in our knowledge and expertise of reforming the law. The strength of our team comes from our willingness to collaborate and share.  We put our work before pride and always ask for help. Power of our knowledge comes through sharing it with others to secure justice and reform the law. 

Employment Information
 

Job Title:Head of Operations

Job Term:Permanent

Hours:Full time / part-time (minimum of 28 hours up to 35 hours per week). Flexible working options available

Salary:£47,000 to £52,000 p.a. pro rata (depending on experience)

Pension:7% employer pension contribution

Leave:33 days pro rata (including public holidays) pro rata with an additional 1 day per year up to a maximum of 38 days (including public holidays) pro rata

Reports to:  CEO

Line Management: Up to 5 staff members

Probation:6 month probation period

Location:Central London, near London Bridge and with occasional travel to Sheffield 

Objectives of the post

To lead and ensure the smooth operational running of ATLEU, with particular focus on finance, people, information technology and governance and compliance. 

To manage ATLEU’s team of operations staff including human resources, operations and projects,  finance and external bookkeepers. 

To work closely with the Chief Executive to develop systems for implementing and monitoring ATLEU’s strategic plan. 

Main Responsibilities

1. Leadership and Strategy

• Participate in strategic and business planning processes and play a leading role, working with the CEO and trustees to develop the strategic plan, ensuring all team members understand it and their role in it. 
• Serve as a key member of the Senior Management Team (SMT) contributing to the strategic direction and day to day management of the organisation. 
• Develop and lead monitoring and evaluation processes for all activities associated with our strategy, including setting and reviewing annual business plan priorities and targets, communicating progress and highlighting potential areas for development and increased focus. Be a champion for embedding learning into the culture of the organisation and collaborate with consultants and staff to ensure there are effective monitoring learning and evaluation frameworks in place across ATLEU’s projects and services. 
• Lead and manage ATLEU’s operations staff, including ATLEU’s Operations and Projects Coordinator, People and Inclusion Manager and Billing Coordinator. 
• Lead the development and maintenance of organisational policies, procedures, and systems to enhance efficiency and effectiveness.
• To work closely with the Director of Saltworks to support the operational running of ATLEU’s  trading subsidiary Saltworks, through developing the financial and operational infrastructure and management of the organisation.

2. Finance 

• Lead ATLEU’s financial planning, management and reporting processes. 
• Direct, manage and document ATLEU’s financial policies, systems and controls, ensuring that financial systems are effective and up to date. 
• Scrutinise monthly financial data and produce financial reports for the CEO and trustees, including quarterly cashflows
• Prepare ATLEU’s annual operating budgets and financial reports for funders and oversee project budgets. 
• Ensure the year-end financial accounts and audit process is completed satisfactorily and delivered on time, ensuring all financial data and other data needed is provided.
• Ensure that accurate records and accounts of monies claimed are held on all cases  and liaise with the Head of Legal Practice to ensure compliance with the Solicitors Accounts Rules.
• Oversee ATLEU’s bookkeeping and legal aid billing and reporting and ensure all monies, including grant monies and training invoices are claimed and paid promptly. 
• Maintain oversight of bookkeepers and auditors, taking responsibility for managing relationships with them
• Manage ATLEU’s banking arrangements, ensuring that they are effective, secure and fit for purpose.

3. Office and Operations

• Work with the Senior Management and Operations teams to ensure that all colleagues have the operational support needed to do their jobs effectively; 
• Liaise with building management for both offices, manage any rent negotiations and any future office moves 

• Lead on the annual insurance renewal process, provide the required data and lead discussions with brokers to ensure good value for money on all policies;
• Support the Operations and Projects Coordinator to ensure that both ATLEU offices provide a safe and welcoming environment for ATLEU staff, clients and other visitors and that they comply with all appropriate legislation and regulations;
• Work with the Operations & Project Coordinator to maintain the Office Manual and associated policies and ensure that they are up to date and reviewed as appropriate and monitor compliance with those policies. 
• Oversee day-to-day operations including premises, equipment, IT systems, ordering supplies, procurement and workflow and archive management and ensure that processes are in place to restore functionality as required. 
• To ensure the most effective use of resources and identify areas for cost reduction or cost avoidance along with process and functional improvement, including developing ATLEU’s IT infrastructure to reduce reliance on paper files. 

4. Human Resources

• The Head of Operations plays a pivotal role in mentoring and supporting the People and Inclusion Manager across all HR-related matters, including staff wellbeing and EDI activities. 
• In the absence of the People & Inclusion Manager or when facing conflicting deadlines, the Head of Operations is expected to actively participate in all HR tasks.
• Support the People & Inclusion Manager with day-to-day HR tasks, processes and systems, responding to queries and problem solving when needed;
• Provide guidance to the Senior Management Team with regular updates on HR related issues as needed;
• Support the People and Inclusion Manager to review, develop and roll out HR policies and provide training to staff where required, ensuring they are legislatively sound, fit with our values and align with our strategic goals. 
• Oversee the coordination of the organisation’s volunteer programme, and explore ways to maximise the value both ATLEU and volunteers gain from the programme. 
• Model positive, fair and open people leadership and support other managers in their supervisory capacity.

5. Governance and Compliance 

• Work with the Chief Executive to continue to strengthen the governance of the charity, ensuring that all aspects of governance adhere to best practices and meet regulatory requirements.

• Ensure that ATLEU complies with the requirements of all relevant regulatory bodies including the Charity Commission and Companies House and ensuring ATLEU is compliant with all compliance relevant to a not for profit legal firm e.g the Legal Aid Agency, Solicitor’s Regulation Authority, Specialist Quality Mark, Immigration Advice Authority and CILEX.

• Manage the Board, AGM and committee meeting calendar, ensuring well-structured agendas and facilitating effective decision-making processes with clear records of these meetings and management of actions arising.
• Develop and implement governance policies and procedures that align with regulatory requirements and organisational needs.
• Ensure the SMT, Board and other parts of the governance receives comprehensive, timely, and accurate information to support informed decision-making.
• Stay abreast of relevant legislation and governance best practices, implementing changes as necessary. 
• Develop and maintain effective systems and frameworks for compliance, risk management, and operational efficiency.

6. Information Technology / Data Protection and Cyber Security

• Support the Operations and Projects Coordinator in ensuring IT systems function appropriately and securely and new systems are developed to improve efficiencies for caseworkers and for audit and research. 
• Work with the Head of Legal Practice and Operations and Projects Coordinator on the continued development of and improvements to our legal aid case management system.
• Ensure ATLEU has robust IT and cyber security policies and procedures in place, and oversee their implementation across the organisation.
• Develop and maintain the organisation’s IT and business continuity plan and update it annually.
• Oversee ATLEU’s day-to-day relationships with external IT support, ensuring IT systems function effectively and providing or facilitating staff support;
• Collaborate with external IT support on projects to enhance and modernise ATLEU’s systems, ensuring they remain up-to-date and secure;

• Take overall responsibility for the data protection obligations of the organisation. Oversee the implementation of up-to-date and compliant data protection policies including data retention and destruction, home and remote working, emails and the internet, and ensure that sensitive and financial information is securely stored and confidentiality and privacy is maintained. 
• Keep abreast of changes and updates to Data Protection legislation and ensure that staff receive regular training on Data Protection and Cyber Security.

7. Other

• Lead by example demonstrating ATLEU’s values, taking a business partner, proactive approach to working across the organisation.
• To support and adhere to ATLEU’s equal opportunities policy and to always act in an ethical manner that upholds the good reputation of ATLEU.
• To travel to ATLEU’s Sheffield offices as required. 
• From time to time to attend other meetings, including out of hours, when necessary.
• To undertake additional duties as may become necessary.
  
   

Please refer to the attachment below for further information and the full person specification.

 

How to Apply

To apply, please provide a copy of your CV, a covering letter, and an Equality and Diversity Monitoring Form via CharityJobs. The deadline for applications is at 23:00 on Sunday 30 November 2025. Applications received after this time will not be considered. 

Please ensure that the cover letter: 

• sets out why you wish to work for ATLEU
• addresses the criteria contained in the Person Specification
• demonstrates your competency for the role

Please ensure that we have a contact telephone number or email address so that we are able to contact you easily and in confidence.

Candidates shortlisted for interview will be advised by close of business on Friday 5 December 2025. If you do not hear from us by this time, it unfortunately means that you have not been shortlisted for an interview. We regret that we do not have capacity to provide feedback to applicants who are not invited for an interview. 

Interviews will be held on Monday 15 and Tuesday 16 December. 

Candidates may be asked back for a second-round interview.

 

Inclusion at ATLEU

We are an equal opportunities employer and welcome applications from people of all backgrounds and experiences. We believe that diversity drives innovation, strengthens our teams, and leads to better outcomes for everyone. Each individual is valued for their unique perspectives, cultures, and circumstances, and we are committed to creating an inclusive and respectful environment where all employees feel supported, empowered, and able to thrive.

We actively encourage applications from suitably qualified candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. We particularly welcome applicants from groups underrepresented in our sector, including individuals from Black, Asian and Minority Ethnic communities and those with lived experience of migration or trafficking. Please let us know of any reasonable adjustments needed during the recruitment process or in the role — we are happy to discuss how we can best support you.

Funded by The National Lottery Community Fund, Better Together for Healthy Bone Marrow is a three-year partnership programme of work (following a previous three-year funding period of collaboration) that supports people in England who are affected by a range of related rare bone marrow failures that are not caused by cancer.

Because of Better Together for Healthy Bone Marrow, people affected by these rare bone marrow failures will be better informed, less isolated, more connected, and more resilient.

Better Together for Healthy Bone Marrow builds on an existing collaboration between four small but mighty charities that support people living with related rare conditions that include bone marrow failure as a symptom.

The four partners in the Better Together for Healthy Bone Marrow project, are:

• The Aplastic Anaemia Trust – the grant holder and project lead 

• DC Action 

• Fanconi Hope 

• SDS UK

About this role 

This role is fully funded by The National Lottery Community Fund Partnerships programme to 31st August 2028. The role is 17.5 hours with flexible working to meet the needs of the right candidate. 

Key Responsibilities 

• Providing administrative support for the Steering Group, Delivery Team and Community Reference Group meeting cycles 

• Providing administrative support for the partners and all aspects of project work 

• Keeping the delivery plan up to date 

• Managing day to day requirements of the partners and their volunteers, such as fundraising tools and volunteer recruitment information. 

• Social media posts – supporting the creation and scheduling of posts 

• Event support (online and in-person) - marketing, ticketing and responding to enquiries 

• Answer general emails, and/or ensure they are answered by the right person from our team  

• Provide basic website support for people making donations or using our fundraising pages and keep relevant areas of the website up to date  

• Work with the Project Manager and team to plan communications to go to our supporters and think of new and interesting ways to engage them  

• Maintain contact records in the database and keep them up to date  

• Send occasional post  

• Provide project management / logistical support on projects that support our community  

• To attend and represent the Better Together partnership at events (occasional) 

• Collect and record data using the CRM and project dashboard for monitoring and evaluation purposes 

Person specification 

Are you excellent at document management? Do you love a well-maintained project plan and spreadsheet? Are you looking for a way to develop your joy for completing tasks into a role with more senior experience?

We’re looking for someone who loves speaking to people, problem solving and working out how best to support them. This role will involve speaking to lots of different stakeholders and responding to their needs, alongside supporting the

Better Together for Healthy Bone Marrow Project Manager with the overall programme delivery.

We want someone with a creative eye, who understands how to make appealing social media posts, and write communications in a clear and engaging way. 

You will bring experience of: 

• Administrative project tasks 

• Working multiple workstreams within a programme of work 

• Helping support people on email and phone

• Writing and creating basic web and social media copy 

• Marketing online events

We welcome applications from non-graduates. 

What we can offer you 

• Being part of a transformational multi-year project, which will have a huge impact on the lives of people living with very rare diseases.

• The chance to work alongside sector experts and ‘get stuck in’ to a wide range of activities within the project. 

• Job security to August 2028 as part of a programme team at an ambitious organisation 

Staff benefits 

• Flexible, remote working 

• A great team and team culture, including twice yearly staff meet ups in person 

• Pension contributions 

• Investment in training and development 

• Annual leave allowance of 28 days of holiday, plus bank holidays (pro-rata for part time staff) 

We welcome an informal chat with anyone who is interested in the role, get in touch with us via the email address on our website to arrange a call. 

About Us

Literacy Pirates’ vision is for every child to have the literacy skills, confidence and perseverance to succeed at school and beyond. We provide free, after-school literacy support to children who are falling behind in class and who have fewer opportunities for additional support due to their personal circumstances than others. Founded in East London, Literacy Pirates’ programme now runs online and serves children anywhere in the United Kingdom.
 
Literacy Pirates is on an exciting journey of growth, rolling out our innovative learning programme to reach more children than ever before. An ambitious, fast-growing charity we have set ourselves a goal of reaching 3,000 children a year nationally, by 2030 compared with 650 this year. To support this, the fundraising team must double the charity’s revenue over the next four years, from £1million to £2million annually. 

This is an exciting opportunity for an ambitious Trust and Foundation specialist with a keen interest in developing strategy and a flair for building strong relationships with funders. You will be excited to play a pivotal role in the growth of this charity, knowing the huge impact every new grant will have on the number of disadvantaged young people we are able to support. You will have significant freedom to design and execute a strong growth-oriented trusts strategy.

What we're Looking for

• Proven track record of securing significant multi-year grants from trusts and foundations. 
• Strong grant-writing skills with the ability to produce clear, persuasive, and tailored proposals. 
• Experience using AI to generate proposals and grant reports time-efficiently. 
• Excellent relationship building and management skills, with experience engaging funders and external stakeholders. 
• Strong track record of prospect research using a mixture of techniques and strategies 
• Experience representing an organisation at events and conferences.  
• Strong numeracy and experience in preparing budgets for funders. 
• Highly organised, with the ability to manage multiple deadlines and priorities. 
• Familiarity with Salesforce or other CRM systems. 
• Commitment to safeguarding and the welfare of children and young people. 
• Commitment to the mission of improving outcomes for children from less advantaged backgrounds. 
• Knowledge of the education sector a plus, but not essential. 

Responsibilities

• Research and identify trusts, foundations, and other funding opportunities to grow Literacy Pirates’ funding base. 
• Develop a pipeline of high-quality funding applications to meet agreed income targets. 
• Write or generate compelling funding proposals and grant applications, drawing on organisational impact data and stories
• Place AI tools at the centre of routine content generation for applications and reports. 
• Build and maintain excellent interpersonal relationships with funders, ensuring effective stewardship at all stages. 
• Attend conferences and networking events, and arrange funder visits, meetings. 
• Track progress against targets and provide regular updates to the Head of Development.
• Provide support and leadership to the broader fundraising team 
• Contribute to the development of the charity’s wider fundraising strategy, ensuring trusts and foundations income complements individual giving, corporate partnerships, and community events. 
• Work with the Education and Comms team to ensure the right impact data and case studies are available to strengthen proposals and reports and contribute to organisation’s marketing work 
• Ensure accurate and up-to-date records of applications, grants, and funder communications in the CRM system. 
• Monitor sector trends and share insights on funding opportunities and best practice. 

Job Title: Birmingham Project Officer

Salary: £28,000

Position Type: Full time / Fixed term (12 months)

Reports to: Scaling Manager

Based at: Remote, with travel to schools in Birmingham

Working Hours: 5 days a week, 9am-5pm (flexible)

Pension: School Food Matters pays pension contributions at 7% of pensionable earnings

Holiday: 31 days including bank holidays that fall on working days. Holidays must be taken during the school holidays

This role requires occasional work outside of core hours (for example, if visiting a school breakfast club). It also requires travel to schools across Birmingham, so access to a car would be desirable. Training for delivery of the programme will be provided online and in person, and you will be expected to travel outside of Birmingham for some of these training sessions.

Background to School Food Matters

At School Food Matters we believe that school food can unlock a happier, healthier, more sustainable future for every child. We want a school food system that delivers for all children, so they can enjoy nutritious, delicious and sustainable school food and leave school with an informed and positive relationship with food. To achieve this, we campaign for a better school food system, bringing the voices of children, parents, and teachers to government policy, and deliver fully funded food education programmes in schools across the country.

Background to Nourish

Our Nourish programme supports schools to create a food environment that puts children and young people's nutrition first. The evidence-based, multi-component programme helps schools to develop action plans and policies to cover the food served across the whole school day. Nourish uses a collaborative whole school approach to food involving everyone across the school community to create lasting positive change.

Job purpose

· To deliver Nourish in 6-8 schools in Birmingham (primary, secondary and SEND settings)

Key tasks include

· Support with recruitment of schools to take part in Nourish

· Complete in person food audits in schools looking across the whole school day

· Support schools to create and deliver a food improvement plan (action plan)

· Develop and deliver workshops in schools to staff, parents and students based on their action plan (e.g. assemblies, cooking sessions, school food standards training, packed lunch advice, food ed/sensory tasting sessions)

· Support schools to write a school food policy

· Build relationships and work closely with teachers, teaching assistants, chefs, kitchen teams and senior leaders in schools to improve the food on offer to students

· Collect data and maintain accurate records relating to the project

· Work closely with our Evaluation team to complete all monitoring and evaluation

· Work in collaboration with other Birmingham school food partners

· Share learnings with other SFM regional Project Officers

· Gather content for our Comms team (website and social media platforms)

· Keep Scaling Manager fully updated on progress

· Keep up to date with safeguarding requirements and reporting procedures

· Maintaining the ethos of the charity and positively promoting our work at all times

· You will also be expected to undertake any other tasks relevant to the affairs of SFM that may arise from time to time.  Therefore, being flexible and approaching the job with an open and positive mindset is essential.

Person specification

Essential

· Registered nutritionist or advanced understanding of nutritional guidelines and health promotion

· Good interpersonal skills, with experience of building relationships

· Confident engaging with a variety of audiences (students, headteachers, school staff and parents), including communications via email, virtual and face to face meetings with the ability to deliver workshops & presentations

· Excellent administrative and organisational skills with great attention to detail

· Excellent IT skills including excel, word and email

· Able to work independently and remote

· Self-motivated and optimistic with a can-do attitude

· Ability to work in a team and seek help when needed

Desirable

· Experience of engaging and working with schools and/or communities

· Experience of working for a charity or not for profit organisation

· Knowledge in food education and children’s health

· Access to car

Advice & Triage Service Manager

Salary: £55,544 – £61,000 per annum 
Hours: 35 hours per week (28 hours per week will be considered)
Contract: Permanent 
Location: Kennedy Leigh Family Centre, Hendon (Hybrid working available)

Interviews: 24th & 25th November, 2025

Are you passionate about helping families with diverse needs have a positive experience when accessing social care?

Do you want to work in a dynamic partnership of 12 community organisations?

Are you up for the challenge of establishing referral pathways and embedding a new advice, triage and support service?

If you’re saying yes to the above, we would welcome an application from you.

About the Role

We’re recruiting an Advice & Triage Service Manager to lead Norwood’s new Advice Triage Service (Open Front Door), a flagship access point for families, professionals, and community partners seeking advice and guidance across children’s and adult social care.  This is a key leadership role overseeing the service’s launch, growth and delivery, with responsibility for operational performance, stakeholder engagement and service innovation. 

You’ll build and lead a committed triage team, align referral pathways across Norwood’s services, and work closely with external partners across the Jewish community and statutory sectors.  This role offers a unique opportunity to shape a model that puts accessibility and cultural sensitivity at the centre of how families seek support.

About Norwood

Founded in 1795, Norwood is the UK’s oldest Jewish charity, supporting neurodivergent children, their families, and adults with neurodevelopmental disabilities.

At Norwood, you’ll make a real difference every day.  You’ll be part of a supportive and inclusive team, guided by values of kindness, respect, empowerment and belonging.  We invest in your growth, care about your wellbeing, and give you the pride of knowing your work changes lives.

Your Day-to-Day

As Advice & Triage Service Manager you’ll:

• Deliver: establish and embed the Advice Triage (OFD) model for public launch in March 2026
• Lead: recruit, manage and motivate a multi-disciplinary team including triage workers, referrals staff, and reception
• Develop processes: create triage protocols, safeguarding and referral procedures, and escalation frameworks
• Be client focused: oversee a first class inbound query management across all contact channels
• Champion collaboration: coordinate referral pathways with   key partners, and build strategic relationships with schools, synagogues, charities and LA/NHS services
• Design: manage the design and population of an online service directory
• Turn up the volume: work with communication and engagement teams to promote the service
• Ensure great customer service: oversee the development and rollout of a CRM system
• Analyse and evaluate: lead service evaluation, report to senior leadership  and funders, and embed co-production in service design

Qualifications, Training and Experience

Essential:

• Relevant degree in Social Work, Health, Education, or Management; And/or Leadership or project management qualification
• 3+ years’ experience in social care, education, or advice services
• Proven ability to lead services, manage teams, and deliver change
• Strong knowledge of referral systems across the voluntary and statutory sectors
• Sound safeguarding knowledge
• Excellent stakeholder, communication and CRM skills

Desirable:

• Knowledge of the Jewish community and culturally specific services
• Experience setting up a helpline, triage service or call centre
• Familiarity with neurodivergent support needs and transitions
• Experience developing service directories or digital tools

Reward & Benefits

We offer a supportive, purpose-driven environment with:

• Hybrid and flexible working (Finish at 13:00 on Friday’s)
• 21 days annual leave + Bank Holidays + Jewish Holidays (pro rata if part-time)
• Employee Assistance Programme
• Blue Light Card discount scheme access
• Cycle to Work scheme
• Health cash plan including dental, optical, physio and other benefits
• Opportunities for development and leadership coaching

To apply: 

• Please submit your CV along with a 500 word cover letter outlining how you meet the criteria set out in the person specification.
• Please also review the attached candidate pack 

The Tours & Projects Manager is responsible for the planning, coordination and delivery of several key areas of the  Orchestra’s core performance activity, including but not limited to: international stand-alone concerts, tours and  residencies; UK tours, engagements and festival performances; commercial recordings and special projects. 

Working in a fast-paced environment as part of a friendly, fun and creative team, the role of Tours & Projects Manager provides a unique opportunity to work with leading musicians and conductors. Excellent organisational and budgeting  skills, attention to detail, innovative thinking and a flexible approach to working will help you manage, develop and  execute a diverse range of projects to the highest standard. 

With oversight from the Senior Concerts Manager and Concerts Director, the post-holder will work closely with the  Concerts Coordinators, Concerts Assistant and the Orchestra Operations Team in the delivery of outstanding performances in territories as varied as the UK, USA, Asia and Europe.

Key Responsibilities 

• Planning and coordinating of all international tours and residencies undertaken by the Orchestra, • Planning and coordinating of UK-based performances, engagements and tours outside of the Orchestra’s  core regional residencies.

• Planning and coordinating commercial recordings and special projects, shared with Concerts & Projects  Manager, according to orchestra schedule. 

• Developing and managing detailed itineraries, travel schedules, visas, freight and accommodation for  musicians, artists, staff and equipment.

• Preparing project budgets, managing and maintaining set budgets and final reconciliation and invoicing,  including international tax applications on behalf of the Orchestra. 

• Liaising with the Orchestra’s Head of Production and Stage Managers regarding practical  arrangements for all concerts and projects, including, but not limited to, stage plans, stage extensions,  ATA carnet applications; truck requirements, second instruments etc. 

• Liaising closely with the Orchestra Librarians on orchestrations and editions for repertoire being  performed or recorded. 

• Supervising the Concerts Coordinators and Assistant in the practical delivery of contracts, PPE letters,  technical riders, dressing room and security lists, rehearsal venue bookings, flight and hotel lists etc. • Keeping abreast of all relevant agreements and updates from the Association of British Orchestras and  Musicians’ Union concerning touring best practice and regulation. 

• Liaising with the Orchestra Committee and Artistic Committee regarding player matters as directed by Senior Concerts Manager/Concerts Director. 

• Travel with the Orchestra on all international tours and attending concerts & projects within the UK as  necessary.

• Upholding and demonstrating the Orchestra's values. Representing the Philharmonia with utmost  professionalism at all times. 

• Undertaking such other duties as may reasonably be required by the Company. 

Skills and Qualifications 

Essential: 

• Minimum three years’ managerial experience in classical music administration preferably with a focus on tour management 

• Demonstrable experience in performance production and scheduling; including knowledge of  international visas, tax and travel. 

• A passion for orchestral music; 

• Meticulous attention to detail; 

• Self-motivated and a diligent worker; 

• Excellent organisational skills, with the ability to prioritise whilst working across a wide range of projects  at any one time; 

• Excellent interpersonal skills, both written and verbal being able to converse with a wide range of  stakeholders; 

• Ability to problem solve independently, quickly and under pressure; 

• Ability to find creative solutions independently; 

• Ability to work as part of a team; Ability to motivate junior colleagues; 

• Demonstrate hands-on and positive attitude during projects; 

• Willingness to work unsocial hours, including evenings and weekends; and to travel outside London and  the UK, as required. 

Desirable: 

• Skills in concert management 

• Previous employment with a symphony orchestra

• Knowledge of the working practices of a professional orchestra (including ABO/MU agreements that  apply to a professional freelance orchestra) 

• Knowledge of orchestral repertoire 

Reporting Structure 

Reporting to the Concerts Director. Line Management of the Tours & Projects Co-ordinator 

Employment Type 

Full time, based in London with weekend and evening work as required by the orchestra’s schedule.

Location 

The role will be based at our administrative office in Southwark, London SE1; however, the role will require  frequent travel both within the UK and internationally. This role will regularly require you to travel with the  Orchestra on tour, being away for periods of between one week to over two weeks at a time.

● Closing Date: Monday 24 November 2025, 9am 

● First interviews: Monday 1 December 2025 

● Second round interviews, if applicable: Friday 5 December 2025 

We are looking for an Individual Giving Manager to lead the individual giving programme and deliver key activities aimed at building the charitys profile, donor base and unrestricted income.

This post would be suitable for someone looking to take the next step in their fundraising career with experience across a range of
individual giving income streams, preferably including cash appeals, regular giving, face-to-face and lottery.

This is a hybrid role with 3 days a week in the South West London office.

The charity
A collaborative, welcoming health charity, dedicated to supporting those in need of care and their families. You would be joining a passionate organisation with a tight knit and supportive working culture, who work on site with their beneficiaries and offer compettive staff benefits.

The Role
Lead the delivery of the annual multi-channel Christmas appeal, ensuring targets are met and implementing strategies to grow income each year.

Oversee retention activity and donor stewardship to ensure an excellent standard of supporter care across IG income streams.

Establish automated digital donor journeys across IG and refine these to improve conversion and repeat giving.

Lead on the production of legacy marketing campaigns and materials.

Staff Management - Carry out all line management duties in line with organisational policy and procedure

The Candidate
An excellent understanding of direct and digital marketing principles, strategies and best practices, including the delivery of effective donor or customer journeys.

Experience leading individuals and/or teams, motivating them to achieve goals and perform at their best.

Demonstrable experience of delivering a successful multi-channel marketing campaign.

Experience setting and managing fundraising income and expenditure budgets.

IMPORTANT NOTE

Our aim is to respond to all successful applications within 5 days. If you havent been contacted within 5 days your application has been unsuccessful, but we positively encourage you to apply for any other positions that you may see in the future.

We apologise that we cannot contact everybody in person but thank you in advance for your interest.

Third Solutions encourages applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Third Solutions acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003.