Programme office jobs
WORKING WITH US
The founder and sponsor of the Harris Federation, Lord Harris of Peckham, opened our first school in 1990. We have, over the past thirty years, implemented ideas and initiatives that have transformed the opportunities of pupils from working class and disadvantaged backgrounds. Harris academies are widely recognised as a force for social mobility. We are immensely proud of the role that our alumni are now beginning to play in the world and of what we believe our current generation of pupils will go on to achieve.
We now have over 50 schools educating more than 40,000 young people across London and Essex, and employ over 5,000 staff across our academies and head office. With the majority of our academies located in areas of high socioeconomic disadvantage, a high-quality education is key to the futures of the pupils we serve.
As a provider of employment and education, we value the diversity of our staff and students, and all our staff are equally valued and respected. We are committed to providing a fair, equitable and mutually supportive learning and working environment for our students and staff.
Our work will impact many generations to come, and our staff come from all backgrounds and walks of life, coming together to inspire young minds. We promote an inclusive culture that embraces the valuable and enriching contribution that all of our community make. We continue to be proactive in uplifting and supporting all voices at Harris.
To discover more about our culture, ethos and what it is like to work here, visit the page.
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ABOUT THIS OPPORTUNITY
We are looking for a receptionist to work within the Harris Federation Head Office, undertaking Reception and other administrative duties within the CEO's team.
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MAIN AREAS OF RESPONSIBILITY
Your responsibilities will include:
- Greeting and receiving all visitors to Head Office in a professional manner, ensuring compliance with safeguarding and Health & Safety protocols
- Operating the telephone switchboard, directing calls to appropriate departments or staff members, taking messages, and responding promptly to enquiries from parents/carers and the public
- Maintaining the reception area and meeting rooms to a high standard, ensuring they are tidy, presentable and reset after use, and reporting any maintenance issues to the Office Manager
- Supporting the Office Manager with office maintenance tasks, including coordinating fire drills, liaising with engineers and managing heating/air con servicing
- Organising and preparing refreshments for meetings and events
- Updating employee records to reflect staff changes for switchboard/Inventry accuracy
- Managing incoming and outgoing mail and parcels, including maintaining the franking machine account and ordering supplies
- Coordinating courier services and managing related accounts
- Maintaining the academy contact sheet, ensuring Principal and PA details are current
- Building positive relationships with staff, contractors and external agencies to support the Federation’s objectives
A full list of responsibilities can be found in the Job Pack.
WHAT WE ARE LOOKING FOR
We would like to hear from you if you have:
- Flexibility and ability to respond to multiple demands and to prioritise
- The ability to work well with colleagues and visitors
- A high level of adaptability to changing demands
- The ability to work collaboratively as part of a team
- The ability to plan and organise work to meet varying deadlines
- The ability to work on own and take initiative
- Strong written and verbal communication skills
- Experience of delivering a high-quality service
- Experience of a range of general administrative duties.
- Good ICT skills and experience, including Word, Excel and management information systems (MIS)
Please download the Job Pack for a full person specification.
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APPLYING FOR THIS POSITION
If you would like to discuss the opportunity further, or if you have any questions, please contact us via email to arrange a conversation.
Before applying please ensure you download the job pack from our careers website, this will help with completing your application. Please note that we only accept applications submitted online before the closing date.
When applying, you will have the option to import your CV or use a LinkedIn profile which will auto populate the online application.
A reminder to check your junk mail for our email communications and add us to your safe senders list to ensure all future email communication is received.
OUR VISION & VALUES
Our vision, from the start, has been to provide the structure and services needed for our schools to amount to more than the sum of their parts, and to free-up our teachers and leaders to focus on one thing and one thing only: the outstanding education of all their pupils. Our young people and communities are at the heart of everything we do. Our core mission has always been to close the educational gap between young people from disadvantaged backgrounds and their peers. Our ambition is one where every child in London, no matter their background, has equal access to high quality education, giving them the same opportunities and potential to succeed.
We know there are many challenges facing our young people and the communities we serve, and that’s why we need determined people like you to help us tackle those inequalities. Whilst each of our academies has their own unique cultures and values; as a whole Federation, we have four core values which are central to successfully achieving our vision: Excellence, Collaboration, Support, and Innovation. We are proud of our values because they guide us in how we work allowing us to achieve the best possible outcomes for our young people, communities, and colleagues.
IMPORTANT INFORMATION
Safeguarding Notice
The Harris Federation and all our academies are committed to ensuring the highest levels of safeguarding and promoting the welfare of children and young people, and we expect all our staff and volunteers to share this commitment. All offers of employment are subject to an enhanced Disclosure and Barring Service (DBS) check, references, an online search, and where applicable, a prohibition from teaching check will be completed.
Equal Opportunities
The Harris Federation is an equal opportunities employer and welcomes applications from all suitably qualified candidates. We value the diversity of our staff and students, and everyone at the Harris Federation is equally valued and respected. We aim to be an inclusive employer that reflects the communities we serve. We are committed to providing a fair, equitable and mutually supportive learning and working environment.
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WHAT WE CAN OFFER YOU
Harris has a strong culture of collaboration and best practice, with professional development and career planning at its centre. We invest in our staff with support, coaching, mentoring, and a wide range of top-quality training programmes delivered at every level.
You will also have access to a variety of benefits, support programmes and initiatives including:
- Excellent opportunities for continuous professional development and career progression
- Annual performance and loyalty bonus
- Pension scheme (Teachers' Pension Scheme or Local Government Pension Scheme) with generous employer contribution
- 26 days' annual leave (inclusive of our Christmas Eve closure day) plus bank holidays, rising to 27 days after 2 years' service, or equivalent for staff on term time contracts
- Harris Wellbeing Cash Plan including cover for routine and specialist healthcare
- Employee Assistance Programme for free and confidential advice
- Cycle to work salary sacrifice scheme
- Wide range of shopping, leisure, and travel discounts
- 20% off at Tapi Carpets, exclusive to Harris employees
- Interest-free ICT and season ticket loans
For most non-teaching staff based at our Head Office in East Croydon, we also offer lifestyle friendly working arrangements including flexible start and end times, and hybrid working with two days from home and three days on site.
Location: Contracted to our Peterborough office with the flexibility for hybrid working
Salary: £35,000 - £39,000 FTE depending on experience
Full time: (37.5 hours) or part-time considered (minimum 30 hours per week)
Benefits: We want all our employees to feel valued and engaged and are committed to offering a positive working culture along with a good work-life balance. As well as ensuring we pay our employees fairly, we offer the following benefits: Flexible working, Generous annual leave, Private Medical Insurance, including dental and optical, Pension Scheme, Sick Pay, Death in Service, Employee Assistance Programme, Bike Loan Scheme, Cycle2Work Scheme, Eyecare, Discount Portal.
Closing date: Thursday 30 October 2025
Preliminary telephone interviews will be held on Wednesday 5 November 2025
In-person interviews will be held in Peterborough on Thursday 13 November 2025
No agencies please
Be a part of an energetic and vibrant team who are driven by the desire to improve the lives of people living with kidney disease. Our vision is the day when everyone lives free from kidney disease.
This is an exciting new opportunity for anyone who thrives in a fast paced, ambitious environment. We want to prevent kidney disease from becoming a public health emergency and find better treatments for kidney patients sooner.
We are looking for a talented major appeals manager who will be responsible for launching and driving a new high value philanthropic campaign that supports our long-term ambitious growth strategy. This role will be pivotal in driving campaign activities that will transform the lives of those living with kidney disease, including management of a campaign development committee, made up of a key stakeholders, supporters and advocates from across the kidney community.
We operate a hybrid, flexible working style and regular weekly office attendance is encouraged. The role is contracted to our Peterborough office. You will also be required to regularly attend external meetings and events.
If you are interested in the position, please complete the online application form and submit together with your CV.
We are committed to providing equal opportunities for everyone and encourage applications from all sections of the community.
About Kidney Research UK:
Kidney Research UK is the leading charity in the UK focused on funding research into the prevention, treatment and management of kidney disease. Our vision is the day when everyone lives free from kidney disease and for more than 60 years the research, we fund has been making an impact. But kidney disease is increasing as are the factors contributing to it, such as diabetes, cardiovascular disease and obesity, making our work more essential than ever.
At Kidney Research UK we work with clinicians and scientists across the UK, funding and facilitating research into all areas of kidney disease. We collaborate with partners across the public, private and third sectors to prevent kidney disease and drive innovation to transform treatments.
Over the last ten years we have invested more than £71 million into research. We lobby governments and decision makers to change policy and practice to ensure that the estimated 7.2 million people living with all stages of kidney disease in the UK have access to the most effective care and treatment, and to make kidney disease a priority.
Most importantly, we also work closely with patients, ensuring their voice is heard and is at the centre of everything we do, from deciding which research to invest in to how we plan our priorities and our work across the charity.
Those patient contributions are vital, always helping us and our partners to understand what life is like with kidney disease, always ensuring we see the patient behind the treatment and always reminding us that behind every statistic and every number is a person – the patients and the carers who inspire our mission and push us forward to make a difference and change the future of kidney disease.
You may also have experience in the following: Major appeal fundraiser, Head of Partnerships, Partnership Management, Philanthropy Manager, Special Events Coordinator, Donor Relations Manager, Fundraising Events Manager, High-Net-Worth Donor Manager, Development Events Specialist, Charity Fundraising Manager, Major Gifts Coordinator, Special Events Fundraiser, Charity, Charities, Third Sector, Not for Profit, NFP, etc
REF-224 385
Client Finance Manager
(SEO)
£42,450 - £46,636 (National)
+ £5,000 Accountancy Allowance or £2,500 Part Qualification Allowance
The Government Property Agency is the largest property holder in government, with more than £2.1 billion in property assets and over 50% of the government’s office estate. We are transforming the way the Civil Service works by creating great places to work, leading the largest commercial office programme in the UK, working towards halving carbon emissions from government offices, and achieving greater value for taxpayers. We are looking for innovative, solutions-focused people to join our team.
Representing the best covenant in the UK – His Majesty’s Government – we are leading ground-breaking programmes such as the Government Hubs Programme, Whitehall Campus Programme and Net Zero Programme, as well as delivering modern and cost-effective real estate service solutions.
Innovation and progress are at the heart of our behaviours. We foster a culture of lifelong learning, where curiosity and self-improvement are encouraged, and we’re dedicated to becoming a leading, inclusive employer both in the external market and throughout the Civil Service. Our strong emphasis on Equity, Diversity, and Inclusion (EDI) is not just about driving inclusion across our organisation, it is also about ensuring our services meet the needs of government departments and the civil servants who use our spaces.
Join our dynamic and diverse team that leads with purpose, improving sustainability, nurturing social value, driving inclusivity and flexibility, and kickstarting economic growth. We are driven by purpose, and you can be part of it too: where you make a meaningful impact; where you influence; where your voice really matters; where you help to shape our future direction.
The responsibilities of the Client Finance Manager will include:
- Delivering budgets and forecasts for each client, property and tenancy, using complex data from the MRI Horizon general ledger and other systems, Hyperion and Excel tools to provide accurate and meaningful financial information
- Being accountable for financial control over property services accounting, ensuring high levels of client satisfaction by providing accurate forecasting, explanations and billing
- Maintaining a focus on process improvement, including planning and establishing new systems and processes for quarterly financial reporting to ensure clients understand their costs and bills, delivering an ongoing service that meets and exceeds expectations
- Being the key liaison between senior finance and property staff for client meetings, involving being acutely aware of the customers’ needs and acting upon them, and being proactive in problem solving and finding solutions
- Leading the service delivery to clients alongside management accountants and other colleagues, supporting the growth of the GPA, and matching resources to client demand
- Manage due diligence exercises on estate-related financial information provided by the client and interrogate to identify material financial risks to GPA and ensure correct account treatments are applied.
Key Skills & Experience
- Be proficient in Microsoft Excel skills and able to manipulate complex data sets.
- Strong attention to detail and ability to analyse and interpret significant amounts of financial data
- Ideally, have experience in client finance, including reporting to clients, managing systems and processes, working in partnership with clients to deliver results
- Experience with property management systems such as MRI Horizon, Yardi Voyager, or similar systems, in addition to Excel and PowerBI (or similar) for financial reporting is desirable
- Ideally have experience in the property industry within medium to large organisations where customer service is a priority
For more information, please apply using the link, or contact Emma Fuller at our retained search agent, Robertson Bell.
The GPA is committed to representing the communities we serve by making Diversity, Equality and Inclusion part of everything we do. To ensure that we are always recruiting and retaining a diverse mix of talent, we are particularly inviting applications from candidates who are disabled, ethnically or gender diverse, and people who identify as being part of the LGBTQ+ community.
£40,500 - £44,100 per year
Fixed term (18 Months), full-time (37.5 hours per week)
Hybrid working with regular travel to our London Bridge Office
What the job involves
We’re looking for a Customer Experience Improvement Manager to oversee two exciting and high-impact areas of work: our Voice of Customer (VoC) programme and our organisation-wide approach to thanking and recognising supporters.
In this role, you’ll be at the heart of shaping how we listen to, understand, and act on customer feedback. You’ll evolve our VoC projects, turning insight into action to improve experiences across the organisation. You’ll also lead a strategic project to ensure our thanking approach is timely, meaningful and drives loyalty —making sure every supporter feels genuinely valued.
You’ll work across teams including Fundraising, Communications, Data Operations, Engagement Events, Customer Journeys, and Insight and Analysis to:
· Develop and embed feedback loops that drive better customer experiences and stronger income.
· Support delivery of customer research and segmentation, helping teams apply insight to their work.
· Champion the voice of the customer internally, helping colleagues understand the link between experience, loyalty and impact.
· Provide expert advice on using loyalty, engagement and satisfaction metrics to influence decisions.
This is a strategic and collaborative role, perfect for someone who thrives on cross-team working and wants to make a real difference to how we connect with and grow our supporter base.
What we want from you
We’re looking for someone who’s passionate about customer experience and knows how to turn insight into action. You’ll be a natural collaborator, confident communicator, and someone who can influence others to think differently.
The ideal candidate will bring:
· Demonstrable experience in customer experience, supporter engagement or VoC initiatives, or similar areas of work.
· Experience of designing and delivering projects that improve satisfaction, loyalty or engagement with measurable impact.
· Strong analytical skills and the ability to commission, interpret and apply insight to long-term strategy.
· Confidence in communicating complex ideas clearly to a range of audiences.
· The ability to work across teams, influencing and supporting colleagues to embed customer-led thinking.
· An active commitment to equity, diversity, inclusion and allyship.
Why work with us?
Every man needs to know about the most common cancer in men – prostate cancer. It’s a real and present danger that takes over 12,000 of our dads, grandads, brothers and friends each year.
Prostate Cancer UK is the largest men’s health charity in the UK. We have a simple ambition – to stop prostate cancer damaging lives. We invest millions in research to revolutionise testing, treatment and care. We’re blazing a trail to a screening programme that could save thousands of lives with regular, accurate tests for all men at risk. And we work tirelessly to spread the word about risk and offer specialist support to people living with the disease.
Work with us and you’ll see your efforts pay off as we give men and their families the power to navigate prostate cancer.
Our commitment to equity, diversity and inclusion
At Prostate Cancer UK we’re committed to righting health inequalities across the UK, starting with those faced by Black men. This includes ground-breaking research into Black men's risk and working with communities directly to overcome barriers to the diagnosis and treatment of prostate cancer. To make this happen, we're dedicated to being an inclusive, proactive organisation, as we strive to be Allies to Black communities. We’ll achieve this by advocating and working alongside those communities to promote change. We're also working to be Allies to each other, not only protected groups. In 2024, we launched our New Allyship Training Programme. All colleagues at Prostate Cancer UK will be trained to act and identify as an Ally.
We've also signed Business in the Communities Race at Work Charter, as a dedication to our Black health equity work and wider EDI priorities. As a signatory, we're responsible and accountable for driving positive change.
Ways of working
Our hybrid working approach combines the best of flexible working – a positive work/life balance, inclusive and accessible platforms, and online information at our fingertips.
Next steps
More information on what we offer, as well as the role, can be found on our vacancies page. Please download our job profile document (job description) with our ‘How to apply’ section sharing the key points to refer to in your application and to apply, please visit the website via the apply button.
The closing date is Wednesday 15th October 2025. Applications must be submitted by 23:45 UK time.
Interviews: First interviews are currently scheduled for 30th October and 3rd November 2025 online. We are expecting second stage interviews for this role to be held in person at our London Bridge office on 12th November 2025.
Prostate Cancer UK is a registered charity in England and Wales (1005541) and in Scotland (SC039332). Registered company number 02653887.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Contract: Permanent, Part Time 0.6 FTE (21 hours per week)
Salary: £15,000 - £18,000 per annum (FTE £25,000 - £30,000 per annum) depending on experience
Reports to: Interim Chief Operating Officer
Location: ScreenSkills Office (min 4 times a week in the office)
ScreenSkills is the industry-led skills body for the screen industries - film, television (including children's, unscripted and high-end), VFX, animation and games. We are supporting the continued growth and future innovation across the whole of the UK by investing in the skilled and inclusive workforce who are critical to the global success of the screen sector.
The Operations Coordinator will provide vital support to ensure the smooth day-to-day operations of the organisation, providing key operations administrative support to areas including, but not limited to Facilities, Office, IT, Data, Health & Safety and Policies & Procedures.
Key responsibilities:
Facilities and Office Admin
- Act as the main point of contact for the ScreenSkills office as a key liaison with the serviced office team (Techspace), meeting and greeting visitors as a representative of the organisation, managing visitor passes etc.
- Provide general office support in the smooth running of the office operations, acting as a key liaison for all ScreenSkills staff, including the set-up and exit requirements for new-starters and leavers.
- Manage meeting room booking requests, alongside the CEO’s PA, overseeing requirements for internal/external meetings, helping coordinate bookings on ScreenSkills desk booking system.
- Coordinate enquiries to the wider operations team, managing email inboxes and any other reasonable communication duties as requested.
- Act as direct contact for business enquiries - answer, screen and forward incoming phone calls from 3CX (telephone switchboard).
IT and Software
- Ensure all staff have suitable IT equipment and telecoms (as authorised), liaising with our IT providers (TouchTec) as needed, ensuring fixed IT assets are assigned, tracked and reported to finance and the COO proficiently and in a timely manner.
- Ability to provide calm first-line basic technical support, troubleshooting issues with devices, software, hardware, meeting room AV and online platforms. Logging and tracking issues and following-up support tickets diligently.
Data and Compliance
- Coordinating data processing requirements in line with our policies. Assist with managing data as instructed and per our data handling and retention policies.
- Coordinate and track data subject access requests as these arise.
Health & Safety
- Coordinate general Health and Safety documentation within the organisation ensuring fire and general risk assessments are completed in a timely manner, working with HR to coordinate information between the Techspace team and our Fire Marshalls and First Aiders.
- Act as a First Aider and/or Fire Marshal for ScreenSkills staff.
- Arrange annual training for first aiders and fire marshals.
Policies and Procedures
- Monitor the organisation’s policies, ensuring relevant senior managers are aware of the schedule to review/update them.
- Signposting staff to relevant policies and procedures as requested.
- Coordinate and track the organisations’ complaints process.
The ideal candidate will have the following:
Essential:
- Proven experience working in a busy office and hybrid work environment, performing first class operations admin (e.g. office admin and or facilities coordinator tasks), supporting a hybrid/distributed workforce.
- Demonstrate experience acting as a key representative of the organisation in a “front-of-house” role, ensuring a professional and courteous communication style at all times.
- Ability to provide calm first line basic technical support, troubleshooting issues with devices, software, hardware, meeting-room AV and online platforms.
- Good working knowledge of all MS Office packages including Word, Excel and PowerPoint
- Experience with digital and remote communication tools such as Zoom and Microsoft Teams, and collaboration platforms.
- Familiarity with document and data management systems (e.g., SharePoint, OneDrive) for efficient document handling and sharing.
- Excellent time management.
- Ability to multi-task and prioritise workload effectively.
- Strong problem-solving skills, proactive in approach
- Ability to develop strong working relationships with stakeholders at all levels of the
- Organisation.
- Excellent interpersonal and communication skills (oral and written), including the ability to communicate effectively by telephone and in person.
- Understanding of the needs in handling confidential information.
- A calm, confident manner, able to work equally well both under instruction and independently.
Preferred:
- An interest and understanding of the screen sector and/or skills and training
- Experience working in a matrix environment
- Previous IT experience
- Previous data and GDPR understanding
- Previous Health & Safety experience
Benefits:
- 25 days annual leave plus bank holidays
- Employee Assistance Programme (EAP)
- Access to Reward Gateway (retailer discounts)
- Season Ticket Loan
- Eye Care scheme
- Cycle to work scheme
- Life Assurance
- Modern office space in Central London
We encourage early applications as we will review them throughout the advertising period and reserve the right to close the advert early.
If you require any support or personalisation during the application and selection process, please contact us as part of our reasonable adjustments approach.
In the last two years we have helped 48,447 people across: eLearning, training, events, mentoring, bursaries and stepping up programmes such as Trainee Finder, that’s why having diverse talents and being an organisation where colleagues feel included is crucial to us. We particularly welcome applications from under-represented groups such as returning parents or carers who are re-entering after a career break, women, people who are LGBTQ+, minority ethnic people, with a disability, impairment, learning difference or long-term condition, with caring responsibilities, from different nations and regions, from a less advantaged socio-economic background as well as any other under-represented group.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Inter Mediate is a London-based peacemaking charity supporting confidential negotiations in some of the world’s most challenging conflicts. Now in its second decade of operations, Inter Mediate is seeking a Projects Manager to join our small, specialised team to support our work on dialogue processes and sensitive negotiations, with a particular focus on Asia. Our work in Asia covers conflicts in South and East Asia.
The Projects Manager will be responsible for:
· Supporting and implementing Inter Mediate’s existing projects portfolio of peace talks and other high-level peace initiatives;
· Building and managing relationships with senior stakeholders in conflict and peace processes, mainly in South and East Asia.;
· Identifying and developing entry points for new projects;
· Monitoring and analysing political developments across areas relevant to Inter Mediate’s work;
· Preparing project proposals and budgets, narrative and financial reporting, and collecting evidence of project impact.
Specific responsibilities:
· Working with the relevant Project Directors to support the development, management and delivery of existing Inter Mediate conflict resolution and dialogue projects, with a geographic focus on South and East Asia;
· Developing and sustaining relationships with key partners and interlocutors, both directly and remotely, travelling frequently to project/meeting locations;
· Drafting meeting reports, note verbales, preparatory briefs and memos as required;
· Leading research necessary to deliver projects;
· Preparing programme budgets in consultation with relevant team members and ensuring timely and efficient financial planning and management;
· Managing relationships with key project donors, preparing donor reports and updates in coordination with the Operations Team and identifying and scoping additional funding opportunities and relationships;
· Managing complex logistical arrangements in relation to high level and sensitive meetings and dialogues;
· Working with the Projects Director on compiling project progress reports for senior management/trustees’ meetings; and
· Representation of Inter Mediate in external forums where appropriate.
Person Specification - Minimum Qualifications, Skills and Experience
Successful candidates would need to demonstrate:
· A masters degree in politics, conflict resolution and peacebuilding, international affairs, public policy or an equivalent subject. Relevant work experience (with a preferred focus on Asia) may be accepted in lieu;
· At least 6 years of work experience in conflict resolution or peace process support for a governmental, non-governmental or inter-governmental organisation, or an equivalent field such as diplomacy, humanitarian access, or international development;
· Experience of project management including finance/budgeting and reporting.
· Strong organizational and planning skills and the ability to manage logistics in sensitive and high pressure situations;
· Evidence of strong cross-cultural interpersonal skills required in operating across multiple geographical and cultural contexts;
· Deep understanding of and interest in politics and conflict resolution in general and with a particular focus on South Asia;
· Proven ability to build and maintain relationships with senior interlocutors and IM’s partners;
· Proven experience of fundraising and management of donor relationships;
· Excellent English language skills and proven writing/drafting ability for a variety of audiences;
· Hindi/Urdu/Bengali/Chinese language skills would be highly desirable and an advantage for candidates;
· Ability and willingness to undertake regular international travel;
· Flexibility and adaptability to support the smooth running of a small team, and willingness to take an “all-hands-on-deck” approach when required.
Inter Mediate particularly welcomes applicants from diverse backgrounds.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Frazzled is a small mental health and wellbeing charity founded by Ruby Wax OBE based on the power of emotional openness. Our free, volunteer-led meetings run online every single day of the year, offering people a chance to share, listen and feel heard in a supportive community.
We're looking for a confident and positive self starter with a high level of emotional intelligence, attention to detail and excellent communication skills to be our new Project Support and Administrative Officer.
You will play a vital role in coordinating our schedule of peer-support meetings, managing our busy inboxes, supporting our volunteers and ensuring our internal systems and processes are well organised and working smoothly. You will work closely with our Co-Heads of Training and Programmes to plan and manage service delivery, support the recruitment, wellbeing, training and development of volunteers, as well as provide day-to-day running of our services. Supporting the Chief Executive and Head of Fundraising, you will contribute to Frazzled’s fundraising and development by providing administrative support and helping to organise events, meetings and reports.
Frazzled runs meetings throughout the day, from early in the morning until late in the evening seven days a week. The Project Support and Administrative Officer will be responsible for scheduling meetings and supporting our Facilitators with issues when they arise.
Please note that there will be some evening and weekend work expected when emergency tech or meeting issues arise.
We ask that you do not use AI to assist you in writing your application, as this role involves lots of written and verbal communication with stakeholders and we want to hear your authentic voice, rather than the same response multiple times.
Key responsibilities
Core Programme:
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Manage the delivery of all Frazzled meetings by being the main point of contact for day-to-day queries, managing the day to day running of core programmes, ensuring documents, schedules, records and systems are all up to date, and being on call to deal with any issues that arise.
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Respond to all public enquiries in a helpful and efficient manner
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Manage the Frazzled meeting schedule by arranging our meetings with volunteers and uploading them onto our booking website
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Design all pre- and post- volunteer meeting polls and ensure these are completed
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Host Ruby Wax public meetings with Ruby on Zoom
Volunteer Support:
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Support the Heads of Training and Programmes in the recruitment, support and training of volunteers
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Be confident in having constructive conversations via Zoom, phone and email with our stakeholders and volunteer network
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Ensure all volunteer records, DBS and training tracking is maintained and updated, and arranging training meetings
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Assess feedback forms from volunteers that may highlight problems or risks within meetings and manage these accordingly
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Support all volunteers in case of distress, queries, updates, problem solving alongside the Heads Training and Programmes
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Support and minute monthly volunteer meetings
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Write a monthly volunteer newsletter
Data and internal operations
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Manage and oversee all data collection from the core programme meetings, including analysis and presentation of results to staff, volunteers and trustees.
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Build and maintain relationships with prospective and existing partners
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Support CEO and Head of Fundraising with funding applications and relevant administration tasks
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Maintain office systems and the central filing system
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Support the smooth running of quarterly trustee meetings, including preparing papers and reports
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Assist colleagues whenever necessary.
Shared Responsibilities with wider team
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Design and rollout ongoing participant feedback surveys, evaluate survey data and present conclusions/proposals for next steps to internal stakeholders.
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Manage continuous improvement projects to support the organisation and your own development
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Help with the development and implementation of the Frazzled strategy.
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Assist in the production of the Annual Report of the charity and other publications and publicity material.
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Represent the organisation at external meetings where appropriate.
PERSON SPECIFICATION
Essential
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Excellent written and verbal communication skills, with an ability to engage confidently and compassionately with a range of people
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Outstanding organisational skills, attention to detail and the ability to manage multiple priorities and deadlines
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A collaborative team player with a positive, creative and flexible approach to problem-solving
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A proactive self-starter who can oversee projects from start to finish
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Strong IT skills and confident using a range of online systems (e.g. Zoom, Google G-Suite, Canva, databases, online scheduling systems)
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Confident in collecting, analysing and reporting data
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Discretion and compassion when handling sensitive information
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Willingness to work flexibly across the week, including some evenings and weekends when required
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An understanding of and compassion for the challenges faced by people feeling frazzled
Desirable
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Experience working in the charity or mental health and wellbeing sector
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Experience of working with or coordinating volunteers
Please submit a CV and answer the questions attached to this job listing - we would recommend answers of no more than 200-300 words.
We ask that you do not use AI to assist you in writing your application, as this role involves lots of written and verbal communication with stakeholders and we want to hear your authentic voice, rather than the same response multiple times. We look forward to hearing from you!
The client requests no contact from agencies or media sales.
At Action for ME, we believe that change won't just happen; it has to be made. That's why action and impact are at the heart of everything we do. Whether that's helping people today with support, information, or care. Or working towards securing future change through our research and campaigning work.
The intent of everything we do is to pursue positive impact for the lives, rights, and futures of people affected by ME.
More information can be found in the application pack.
You will play a pivotal role supporting the Charity in several different ways. Working with the Senior Leadership Team, you will ensure the smooth running of the organisation, providing administrative support to the Director of Operations and the Chief Executive. As a self-starter you will manage a range of tasks such as diary management, meeting minutes, assisting with event administration and HR administration. No two days will be the same!
You will be the point of contact for our HR, recruitment and training systems, ensuring consistency and assurance across the organisation. You will support HR administration such as supporting recruitment, on-boarding and off-boarding of colleagues as well as taking minutes for Board meetings, so you will need to be able to maintain a high level of confidentiality.
As a team player, you will provide comprehensive, confidential and sensitive people-orientated administration support, developing a deep understanding of our organisation, our work and build strong, effective working relationships with colleagues.
Remote working at home can be challenging for some and for others, it works incredibly well. You will need to be able to work on your own, use your own initiative and ensure you are proactive in maintain good levels of communication and contact with your colleagues to ensure we deliver the best service possible to people with ME.
Our mission is to improve the lives of people affected by ME. Better meeting their needs today while taking action to secure change for tomorrow.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are looking for an experienced and enthusiastic Leisure Development Manager to join our Leisure team at Enable!
To find out more and apply, please GO TO OUR WEBSITE
About Us:
Enable is a charity dedicated to improving people's wellbeing and strengthening local communities. We work with councils, charities and other local organisations to deliver health, leisure, community services and events that enrich people’s lives and strengthen our local community.
At Enable, we value our employees and our culture, focusing on embracing diversity and fostering an inclusive, flexible and fun environment for employees to perform at their best. On top of a competitive salary and flexible working environment, employees will also receive:
Benefits:
- 30 days of annual leave (plus 8 bank holidays)
- Life Insurance
- Reward Schemes (RewardHub Membership, wellbeing budgets and cycle to work)
- A variety of social and wellbeing activities each month
- Mental Health & Wellbeing Perks (Monthly talks, Wellbeing Hour, etc)
- Gym Membership
Reports to: Chief Operations Officer
Based: Battersea Park
Salary: £55k-£60k
Contract: Permanent, Full Time
Work Arrangement: 40 hours per week, Hybrid/Office
Role Overview:
- The Leisure Team are passionate about benefitting the local community through sports and leisure activities. We are experts in our service and pride ourselves on our customer experience and inclusivity through affordable or complementary programmes reaching those that need it the most. The leisure team want to enrich all lives within Wandsworth leading on the needs of the community, delivering programmes that reach out to local places and people, removing barriers and increasing access to activity.
- You will lead the Enable leisure services to deliver both outstanding commercial performance and significant community impact. You will ensure our leisure facilities and programmes are financially sustainable, operationally excellent, and accessible to all. This includes driving participation growth, particularly among deprived and underrepresented groups, fostering healthier, more active communities through our portfolio or Leisure facilities and the Active Communities team.
To find out more and apply, please GO TO OUR WEBSITE
The Literacy Pirates is on an exciting journey of growth, rolling out our innovative learning programmes to reach more children than ever before. We are seeking a motivated, target-driven School Partnerships Manager to lead the recruitment and stewardship of schools into our programmes. In the next five years we want to increase the number of school partnerships from 40 to 150.
This role is ideal for someone with sales, marketing, or recruitment experience who thrives on building relationships, closing deals, and meeting ambitious targets. Direct experience working in schools is not essential (though beneficial). You will be confident selling on the phone, presenting to senior leaders, and ensuring excellent partner experiences.
Key Responsibilities
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Develop and deliver Literacy Pirates’ recruitment strategy, working to clear targets that align with our organisational growth strategy.
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Proactively identify and pursue new school leads through outbound calls, emails, networking, and events.
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Confidently pitch our programmes to headteachers and senior leaders, both over the phone and in person.
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Manage the Partnership Officer to create a pipeline of prospective schools, tracking progress through a CRM and reporting on success.
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Deliver excellent stewardship and account management, maximising retention and strengthening long-term partnerships.
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Collaborate with the Communications Manager to design and deliver marketing campaigns, digital content, and promotional materials that support recruitment.
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Represent Literacy Pirates at events, conferences, and networking opportunities to raise our profile.
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Work with the wider team to improve systems and processes that support recruitment and partnership management.
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Monitor and evaluate recruitment and retention outcomes, providing regular reporting against agreed KPIs.
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Ensure safeguarding is central to all partnership activity, upholding Literacy Pirates’ safeguarding and data protection policies at all times.
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Salary:£42,500 (plus £2,500 London weighting for those living within the M25 and attending the office 3 to 5 days a week) Contract Type:Permanent, full time – 35 hours per week, flexible working available.Location:Hackney Ship, Dalston, or remote
We develop the literacy, confidence and perseverance of children who are falling behind in class and have fewer opportunities in their personal lives.


The client requests no contact from agencies or media sales.
Prospectus is thrilled to be working with our client to help them recruit for a Donor Development and Legacies Lead to join their team. Our client provides life-saving emergency relief and longer-term medical care to some of the most vulnerable and excluded communities around the world. As an independent medical humanitarian organisation, they deliver care based only on need, regardless of ethnic origin, gender, religion or political affiliation.
This role is offered on a permanent, full-time basis with a salary of £59,739.12 per annum and the postholder will be working in a hybrid model from their offices in London.
The postholder will manage the strategy for the supporter development programme and stewardship for all donors who give under £10,000, meaning the role is responsible for all communications going to warm individual donors. The mid-value programme falls into the donor development programme. This role will also manage legacy marketing strategy.
They are looking for someone with significant experience of fundraising at a strategic level with a proven track record in the planning and management against budget, timescale and deadlines. This must include knowledge about warm direct mail, radio, print campaigns, legacy fundraising and fulfilment. You will also have a good understanding of fundraising audiences and segmentation.
At Prospectus we invest in your journey as a candidate and are committed to supporting you with your application. We welcome all candidates to apply, regardless of age, sex/gender, disability, race, religion, sexual orientation, marital status or pregnancy/maternity. If you have any disability and require reasonable adjustment/s to any part of the process then please contact Ariha Semontee at Prospectus.
If you feel you meet some of the criteria but not all, we really hope you'll enquire and learn more. Prospectus can advise and support on each part of the role and hopefully your application, so we look forward to hearing from you.
In order to apply please submit your CV in the first instance. Should your experience be suitable, we will arrange for a meeting to brief you on the role. You'll then have all the information you need to formally apply. We are looking forward to connecting with you soon.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
- Location: Home-based/Remote but must be based in the UK, Germany, France or Spain
- Please, send your CV and cover letter by Sunday, 2 November 2025 via email at our recruitment email address. Applications without a cover letter will be rejected.
As Scientific and Patient Information Manager, you will work in the Medical Education and Scientific Engagement Team at Myeloma Patients Europe (MPE). Under the Department Head and MPE Leadership Team, collaborating with the Head of Communications, you will oversee the following projects and activities:
Patient information and communications management (Approx. 55%)
A key role of MPE is providing up-to-date, comprehensive, and patient friendly educational materials and tools for our members and the patient community, as well as communicating about scientific advances in myeloma and AL amyloidosis. This role will be responsible for working across MPE to develop a patient information and educational plan and develop and deliver resources. MPE expects the appointed person to:
- Perform efficient scientific watch (monitoring advancements in research and clinical development)
- Lead the development and implementation of a patient information plan based on member and patient needs, scientific advances and cross-department projects
- Monitor the readership and usage of MPE patient information materials, incorporating website user analytics and feedback from users to increase the reach and impact of the department
- Research, write, and develop patient information and educational materials (including factsheets, Q&As, webinars and infographics). Manage the execution of materials from development through to publication in coordination with Department Head, other MPE departments, and external stakeholders (key opinion leaders, industry, researchers, proofreaders etc.)
- Work with the MPE Communications Team to develop website news stories, e-Newsletter and social media content related to clinical and scientific updates. This will include planning new and innovative ways of disseminating scientific and medical information to patients
- Attending (in person and/or virtually) scientific congresses and developing conference and scientific meeting summaries, organising post-conference webinars for patients in collaboration with the Communication Team
European Myeloma and AL Amyloidosis Clinical Trial Navigator Management (Approximately 35%)
MPE has developed an online clinical trial search tool of European myeloma and AL amyloidosis clinical trials for patients and advocates. This role will be responsible for the management, improvement, and promotion of this core MPE programme, with a focus on ensuring the tool and content is patient friendly, including:
- Maintain up-to-date and accurate database of all industry and academic recruiting myeloma, AL amyloidosis, MGUS, and smouldering myeloma clinical trials in Europe
- Write and format lay / patient friendly clinical trial descriptions for the Navigator website
- Liaise with industry and academic clinical trial sponsors, clinical trial sites, and other stakeholders to maintain database up-to-date
- Liaise with web developers to manage the Navigator website, make enhancements, and fix technical issues
- Oversee implementation of translated materials in multiple languages
- Elicit feedback from patients, family members, clinicians and other stakeholders to ensure continued improvement and enhancements
- Manage website news and content
Other 10%
- Staff meetings, annual events, support the rest of the team with clinical and scientific information, answer inquiries from patients, carers and MPE members.
About you
Essential
- A Bachelor’s or a Master’ s degree in a relevant scientific field
- Minimum of five years of relevant experience
- Demonstrable experience (and tested during the interview process) of writing and communicating scientific/complex information for lay audiences across different media
- Ability to understand, critically read and process complex scientific information (from clinical trials, scientific papers, conference talks etc) – and communicating about this in lay, patient friendly language
- Excellent capacity for analysis and communicating (verbally and in writing) clearly for a range of different audiences
- Demonstrable project management experience
- Excellent level of both written and spoken English
- Excellent communication and presentation skills
- Ability to lead and work independently on assigned tasks and take appropriate initiatives
- Confidence in representing an organisation in meetings with external stakeholders at all levels
- Good networking abilities
- Rigorous work methods and high attention to detail
- Willingness to learn and curiosity
- Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook)
Desirable
- Knowledge of clinical development and how drugs are brought to market for patients
- Knowledge of myeloma and AL amyloidosis and/or immuno-oncology or other relevant field
- Experience of working in a non-profit organisation, particularly in a similar role
- Experience of working in European patient advocacy and/or with patients and their families
- Advanced degree (PhD) in a relevant topic
- Clinical or scientific research experience
What we offer:
- A permanent position with flexible hours in a remote setting
- An exciting position in a European non-profit organisation in the emerging fields of patient-centred healthcare and patient advocacy, working together with key patient advocacy leaders across Europe
- An opportunity to integrate in a dynamic and multi-cultural team working from different European cities
About MPE
Myeloma Patients Europe (MPE) is a pan-European organisation representing 50+ myeloma and amyloidosis patient groups from over 30+ European countries. It is registered as an international non-profit organisation under Belgian Law. A board mainly composed of patients and caregivers is elected by the membership to oversee the strategy and governance of the organisation. A team of 14 staff members runs remotely the day-to-day operations, programmes and services within 4 divisions: Access and Policy, Medical Education and Scientific Engagement, Capacity Building and Advocacy, and Patient Evidence.
MPE is dedicated to improving the treatment, care and quality of life of patients with myeloma and AL amyloidosis. To this end, the strategic goals of the organisation are:
- Drive improvements in access to timely diagnosis, optimal treatment and care
- Lead the development of robust patient research to improve experiences, outcomes and access for myeloma patients and their families
- Strengthen and empower MPE members to best support patients and enhance the impact of advocacy
- Amplify the influence and impact of MPE and its initiatives
Learn more about our programmes through our official page at mpeurope
The deadline for applications is Sunday, 2 November and all applications will be reviewed immediately afterwards. Our hiring team will schedule interviews with successful candidates to take place in the following weeks. We will be in touch following the review period regarding next steps.
At TLG, we’re passionate about building an exceptional staff team that’s committed to making a real difference in the lives of struggling children across the UK. We’re always on the lookout for great people to journey with us towards our vision, and we’re excited to offer a unique opportunity for a motivated and purpose-driven individual to join our team as Digital Marketing Producer.
Are you passionate about storytelling and digital engagement? We’re looking to recruit a Digital Marketing Producer who thrives on sharing the transformational impact of TLG’s work with diverse audiences. As a digitally savvy communicator, you’ll bring an abundance of fresh ideas and creative energy to how we engage people across our key channels - social media, website, and email. You’ll understand how to craft compelling content and copy that resonates, informs, and inspires.
As part of our Marketing, Communication & Advocacy team, you will campaign and communicate the work of TLG through a variety of channels, championing brand awareness, creativity and consistency throughout the charity. At the crux of this role is a desire and drive to creatively build awareness and inform varying audiences of the work and impact of TLG and enable them to understand more fully the barriers that struggling children face.
TLG is a Christian charity and, as a team, we want to bring our faith to the work we do; as such, we are recruiting an individual with a strong and vibrant Christian faith. We would welcome applications from candidates from diverse backgrounds to enable us to better reflect the needs of the communities we serve.
Hours: Full time (37.5 hours per week)
Closing Date: Sunday 2nd November
Initial Interviews: Monday 10th November – Online
Final Interviews: Wednesday 26th November – at our National Support Office in West Yorkshire
The client requests no contact from agencies or media sales.
About you
Do you want to use your skills to make it possible for people with myeloma, an incurable blood cancer, to live longer and better lives?
Myeloma UK is looking for a motivated and engaging Support Services Manager to join our Lived Experience & Clinical Practice directorate.
As we broaden our reach and enhance our service offerings, we're seeking an inspiring and forward-thinking leader to guide our team through this exciting phase of growth. The ideal candidate will energise and empower others, thrive in an agile environment, and bring exceptional change management expertise to drive transformation
You will have experience in communicating with and delivering information sensitively to those living with or affected by health conditions. You must be able to convey complex information in layman's terms and deliver information over the telephone and/or in writing. Empathy and sensitivity are required to work closely with people affected by myeloma.
You will have excellent organisational, communication and IT skills with the ability to manage a wide range of tasks together with line management experience. You need to be self-motivated and committed to making a difference, with a willingness to attend Myeloma UK meetings and events and work outside office hours as and when required
Experience working in haematology or oncology nursing, clinical research or healthcare background and experience of Helplines Partnership accreditation would be beneficial but not essential.
About the role
As Support Services Manager you will support the Lead Myeloma Information Specialist, the Peer Service Co-ordinator and Support Group Co-ordinator to deliver their respective services. In addition, you will deliver personalised, empathetic, and accessible information and support to service users affected by myeloma and its related conditions (such as AL amyloidosis, smouldering myeloma, and MGUS).
You will need to work towards being an internal expert on myeloma, keeping aware of research and clinical developments, current opinions, guidelines and other initiatives in the field of myeloma and related conditions, including the pipeline of myeloma drugs.
As part of the role, you will monitor impact and ensure all services are running in accordance with Service Guidelines, including leading the submission to the Helplines Partnership for re-accreditation as required. You will lead the team in service improvements and new initiatives, working with colleagues from across the organisation to drive impactful changes.
About us
Myeloma UK is the only UK charity focused on myeloma and its related conditions. We provide support and influence access to treatments, while researching a cure. Thanks to life-extending treatments and support, today many people affected by myeloma are able to live longer and to live well. Together, we support, so no one faces myeloma alone.
We are committed to bringing together the best and brightest people to help us ensure that every patient has an empowered present and a hopeful future.
Our ultimate goal is to find a cure and make myeloma history. Until then, our mission is to help every patient live well with myeloma for as long as possible. We are committed to diagnosing myeloma earlier, discovering and sharing knowledge, transforming the patient experience and influencing positive change in care.
Our culture
Wellbeing and staff engagement are at the heart of our culture. We offer our employees a range of benefits including a pension salary exchange scheme, flexitime, flexible working from home with hub-based office working, health plan, employee assistance plan and holiday purchase scheme and we are committed to providing learning and development opportunities for all our employees.
How to apply
If you think you would be a great fit for this role, get in touch and tell us more about yourself by sending the following:
1. A cover letter telling us more about you and what you think makes you a good fit for this role
2. A CV that sets out your career history, with key responsibilities and achievements
Applications close on 9am 21 October 2025 and interviews will be held on 30 & 31 October 2025.
Myeloma UK is an equal opportunities employer and always welcomes applications from suitably qualified and eligible candidates regardless of:
· sex
· race
· disability
· age
· sexual orientation
· gender reassignment
· religion or belief, marital status, or pregnancy and maternity
Please note, you will be asked to provide evidence of your eligibility to work in the UK prior to interview selection.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Role purpose
RISE strives for a world where people can lead safe, purposeful lives as a result of better relationships within families and communities; where harmful behaviour is marginalised and fewer people are victims of crime. In order to create safe communities, RISE empowers people to break their cycle of harmful behaviour. RISE’s programmes challenge attitudes and facilitate long-lasting behaviour change and are driven by the belief that people can make better decisions, given the right support. RISE are specialists in designing and delivering evidence-based, transformative behaviour change courses within the criminal justice system and wider community.
With the main objectives of reducing re-victimisation and reoffending, and helping to protect the public, the RISE practitioner will deliver a range intervention (individual and group), both in the community and in custody.
Key Responsibilities:
- Provide a high-quality service to victims of domestic abuse, delivering a service to those at risk;
- Work collaboratively within a multi - agency framework consisting of the Multi Agency Risk Assessment Conferences (MARAC) and local partnership responses to domestic abuse;
- Identify and assess the risks and needs of domestic abuse victims using an evidence-based risk identification checklist.
- Focus on and prioritise high risk cases and provide a pro-active service through individual safety planning and personal support.
- Work with victims of domestic abuse at all levels of risk to help them access services to keep them and their children safe.
- Liaise with Social Services and other professional agencies in relation to any child protection/ adult safeguarding risk issues highlighted;
- To ensure that any issues in relation to safeguarding children or vulnerable adults are brought to the immediate attention of the Safeguarding lead (or whoever is relevant).
- Maintain high standards of professionalism and keep abreast of current legislation, best practice and maintain a focus of continuous improvement;
- Work with victims of domestic abuse to help them access services to keep them and their children safe;
- Understand the role of all relevant statutory and non-statutory services available to domestic abuse victims, and work collaboratively with these as appropriate;
- Provide advocacy, emotional and practical support, and information to victims in relation to legal options, housing, health and finance;
- To record case work accurately and ensure administration of caseload is always up to date.
- To communicate internally within RISE, with victims and with partner agencies about the risks and needs of victims.
- To attend regular case review meetings with the DA Team Leader and Practitioners to share information around the identified risks.
- Manage a caseload of 60-70 service users ensuring each client receives a timely and appropriate service, individual to their needs;
- Support the empowerment of the client, and assist them in recognising the features and dynamics of domestic abuse, and help them regain control of their lives;
- Maintain knowledge of the organisation’s operating environment;
- Demonstrate and maintain a commitment to the organisation’s vision and values, strategic aims and objectives.
- To attend and participate in any and all internal and external training identified as necessary to meet the requirements of the role as identified by Rise Mutual CIC.
Main Duties:
- Establish timely contact with Victim/ Survivors of domestic abuse perpetrators who are referred to attend a DVPP,
- Carry out assessments with the Victim/ Survivors via telephone contact or community visit, using the Safe Lives DASH risk assessment tool;
- Carry out detailed safety planning with Victim/ Survivors;
- Manage risk by being pro-active with Victim/ Survivors, sharing information with other relevant agencies in a timely way.
- Refer and/or signpost Victim/ Survivors to other services/agencies to meet risk/wellbeing needs;
- Ensure Victim/ Survivors can access a place of safety e.g. refuge, if risk escalates to a dangerous/unsafe level;
- Maintain Victim/ Survivors contact and continuously monitor risk by keeping up with all available information while the perpetrator attends the programme;
- Attendance at Social Services Conferences (if appropriate), Risk Meetings and MARAC, advising on any safety planning for any risk issues highlighted;
- Undertake an end of case review, signposting Victim/ Survivors to external agencies for ongoing support where appropriate;
- To maintain up to date Victim/ Survivors records to ensure data is collated for all work completed.
- To offer 100% of Victim/ Survivors to complete service user feedback;
Confidentiality and Information Security
- To adhere to the Data Protection and Freedom of Information Acts and comply with the terms of RISE’s Privacy, IT and Data protection policies, and that of our partners where relevant
- To comply with security measures in accordance with RISE policies and our partner’s E-mail and Internet use.
Safeguarding Children and Vulnerable Adults
- RISE is committed to keeping children and vulnerable adults safe. Post holders with direct service user contact are responsible for promoting and safeguarding the welfare of children and vulnerable adults s/he is responsible for or comes into contact with. Post holders without direct service user contact have a general responsibility for safeguarding children and vulnerable adults in the course of their daily duties and for ensuring that they are aware of the specific duties relating to their role.
Other duties:
- Undertake other duties as may be required which are commensurate with the grade and nature of the post.
- Cover for other posts as appropriate, and willingness to be trained in new interventions.
Person specification:
Experience
- Have experience of giving or undertaking advice, advocacy, counselling or casework within a domestic abuse setting;
- Have experience using an evidence based risk identification check list as a tool to aid risk identification and management for Victim/ Survivors of domestic abuse, as well as an understanding of the limitations of such tools.
- Have experience of working with people who have had to deal with difficult emotional incidents or events using a trauma informed approach;
- Possess good organisational skills with the ability to work methodically and accurately whilst meeting deadlines;
- Have experience of liaising with a range of professionals and agencies;
- Have experience of timely preparation of reports on behalf of users; preparing reports and submissions to statutory or professional bodies;
- Experience of case management and record keeping;
- Experience of delivering programmes/training and/or the willingness to be trained;
Skills
- To work on own initiative and as part of a team without close supervision;
- To maintain professionalism when dealing with cases, which may be stressful and demanding;
- To work effectively under pressure including prioritising workload and meeting deadlines;
- To demonstrate empathy for the issues and barriers, faced by Victim/ Survivors and their families;
- To respond positively to change;
- To communicate with vulnerable clients;
- To communicate with external organisation professionals;
- To have excellent written communication skills to write reports;
- Proven communication and Interpersonal skills (both verbal and written).
Knowledge
- Proficiency in the use of case management databases to accurately record Victim/ Survivors information;
- Proficiency in MS Office skills (MS Word, Excel) to intermediate level and experience of using such skills in a busy office environment;
- Have an IDVA qualification or equivalent (Desirable).