Programme Officer Jobs in Harrogate, North Yorkshire

About the Role

The Homestead Park has been cherished by communities for 120 years since it was gifted to the people of York by social reformer Seebohm Rowntree (son of Joseph Rowntree) so that all individuals, regardless of class or income, could enjoy time in nature.

At JRF, we’re honouring this heritage and turning the leaves of a new chapter in the story of Homestead Park. We’re looking to the future to understand how on our home soil over the next 100 years we can grow opportunities to support JRF’s wider mission which is to ‘speed up and support the transition to a more equitable and just future, free from poverty in which people and planet can flourish’.  We’ll draw inspiration from Rowntree’s radical roots and cultivate the conditions for people to come together to explore the challenges of these times. They’ll connect with themselves, each other and nature, fostering resilient communities where people and the natural world are able to flourish together and plant the seeds for hopeful futures. 

Seebohm’s gift represents a tradition of giving back to the community and ensuring that public spaces remain accessible to all. We want to uphold this tradition and not only preserve a piece of history, but also reaffirm our dedication to creating a park and pavilion community space that serves the needs and interests of the people it belongs to.

We will be developing a ten year plan to help to guide our work in Homestead Park and we’re creating two exciting new roles to support this work: the 'Community Engagement Lead' and the 'Head of Park' role. We’ll work alongside community groups and local people to steer the development of the Park and understand how it can serve communities today and for generations to come. 

About You

You'll have a genuine passion for community engagement, placemaking, and creating inclusive spaces. You'll feel a connection with our work in the Emerging Futures team and a commitment with climate justice and how this links with social justice and nature-based wellbeing. You’ll be a great communicator and you’ll be skilled at connecting with diverse stakeholders and building consensus around shared goals.

Applications are welcome from all, regardless of age, disability, marriage or civil partnership, pregnancy or maternity, religion or belief, race, sex, sexual orientation, trans status or socioeconomic background. We recognise that we cannot truly be an anti-poverty organisation unless we are also an anti-racist organisation, and we positively encourage applications from people with experience of living in poverty.

We are a Disability Confident Employer. This means that we are committed to the recruitment, progression and retention of disabled individuals. We shall also offer interviews to disabled candidates who meet the minimum criteria for the job. If you have a disability, please tell us if you would like to be considered for an interview under the Disability Confident Scheme.  

How to Apply 

If you share our passion and this role sounds like you, then we’re looking forward to hearing from you. 

Please submit your CV and supporting information via our online application platform (accessed through our website).

The closing date for applications is 23:59 hours on 5th June 2024.

Interviews will take place either in York or on-line on Tuesday 18th June 2024.  

Additional Information

In support of our approach to flexible working, we are happy to receive applications from those seeking full-time employment, as well as those who may want to share the role on a part-time basis.  When making your application, please state whether you want to be considered for either full or part-time work and, if part-time, the number of hours per week you would be looking for. 

At JRF we’re at our best when we’re continually building on trust, showing we care and making a difference – and hope others will do the same. So for those roles which allow it, we’re developing a more blended approach to how and where you work. This means you can expect to work flexibly between the office and home (with an expectation of two days a week in your home office). 

Reporting to the Chief Operating Officer and working closely with the Chief Executive, the post-holder will lead on all aspects of development, marketing and fundraising, and people/HR development; maintaining high level relationships with donors and prospective donors and maximising opportunities to secure new sources of income from individuals, companies and charitable trusts, as well as improving our internal comms.

We are looking for someone who has experience working in collaborative environments to meet organisational goals and build and manage relationships. They will demonstrate a willingness to learn and develop in order to surface and establish partnerships, lead funding bids, develop our people, and act as a key representative of the Centre to the outside world. 

Time off

• 30 days annual leave increasing to 33 days after 3 years’ service (plus public holidays) 

• Paid carers’ and compassionate leave 

Financial 

• Contributory pension scheme – employer contribution 8.5% (employee contribution 2.5%)

• Non-contributory group life assurance scheme (4 x annual salary) 

• Enhanced maternity, paternity, shared parental and adoption pay 

• Enhanced sick pay scheme (after 6 months’ service)

Wellbeing 

• Employee assistance programme through life assurance cover.  WeCare: 24/7 online GP, mental health support service, get fit programme and more.

• Flexible working arrangements i.e. part time, compressed hours, working hours etc.

A wonderful opportunity as Deputy Director (Education), helping to grow a programme of creative music residencies in specialist settings across the UK for a Children’s music therapy charity, in a part-time role, based in York.

Your role as Deputy Director (Education) will be to devise, lead and manage creative music projects in specialist education, early years and other settings for children and young people with special educational needs and disabilities in the UK. The role includes fundraising in direct support of the projects (grants) and deputising for the Executive Director as required.

• To lead the overall programme strategy for the Schools Programme, including family music and other creative music projects
• To design and implement the Schools Programme annual business plan, in collaboration with colleagues and the charity’s external advisers, reporting progress monthly against the plan to the Executive Director
• To develop effective relationships with the network of highly qualified freelance musicians across the UK who deliver on the programme, including organising annual CPD events

The programme is established and works well, but there is exciting scope for development, reaching more musicians, building on longer-term legacy and putting more young people’s voices at the forefront of their work.  You will enjoy travelling to different schools and seeing the charity’s work in action.

Your experience:

• Experience of arts administration/project management
• Experience in the education sector (preferably with children with special educational needs and disabilities) and/or voluntary sectors
• Excellent interpersonal skills, in order to coordinate a freelance team located across the UK, work within our small office team and be able to communicate with the children and young people, families and staff accessing our programmes.

Salary: £46,000 pro-rata.

Location: Flexibility to work remotely but with at least two days a week in York office. Flexibility to travel, with access to a car and a UK Driver’s License.

Hours: 24 hours per week, to be worked flexibly.Permanent.

25 days holiday per-annum pro-rata, plus bank holidays. Joining a small but mighty team, the team is supportive and lovely. If this sounds like the role for you, please get in touch!

Firm closing date for full applications is 9am Monday 17^th June. Please get in touch ahead of this date to discuss the role in more detail, and to get together your application.

Online interview Friday 28^th June, followed by a face to face interview Thursday 4^th July.

As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

Exciting opportunity to join Diverse city in the newly created role of Development Manager to act as the key point of contact for matters relating to the development and implementation of their fundraising strategy supporting the Senior Leadership team. 

Please view our candidate pack for full details of the role responsibilities and skills and experience required. The pack is also available in BSL and Audio format. The candidate pack is available as an application resource below or when you click on Quick Apply. 

Job Responsibilities

Key areas include:

• Trusts and foundations
• Individual and corporate giving
• Event planning
• Good practice, such as ethical fundraising
• General

Trust and foundations

• Update the trusts and foundations database and managing the pipeline of activity
• Prepare tailored applications to trusts and foundations
• Manage reporting deadlines to funders
• Work closely with the artistic teams and Executive Director to shape proposals
• Create budgets working with the Executive Director, Finance Director, Artistic Directors and Project Leads 

Individual and Corporate Giving

• Create individual giving schemes, exploring the potential for new initiatives such as membership and legacy programmes
• Cultivate relationships with potential individuals and steward donors
• Research potential corporate supporters – both corporate social responsibility (CSR) and sponsorship
• Pitch to potential donors and supporters

Event Planning

• Create a programme of cultivation events which could:

- thank and nurture existing donors

- act as a precursor to giving

- introduce individuals and companies to potential campaigns

- begin new relationship development

Good practice, such as ethical fundraising

• Development of an ethical fundraising statement, in partnership with Executive and Board
• Ensure compliance with fundraising regulations
• Supporting team in being part of a fundraising culture

General

• Day to day management of fundraising budget, creating and monitoring income targets and delivering compelling company messaging around charitable giving on and offline. 

Ideal candidates will have skills and experience as shown in the candidate pack including:

• Evidence of alignment with charity’s vision, mission, values and commitment to equality, diversity and inclusion.
• Lived experience of disabling or marginalising barriers.
• Understanding and experience of performing arts landscape, key figures, organisations and funders.
• A curious, inclusive, flexible and collaborative working style with proven ability to work as part of a team across all levels.​.
• Clear communicator, team player, tolerant of other views.
• Fundraising track record, delivering against targets (in a similar sized arts or not-for-profit) and of securing significant donations at the five-figure level or more.
• Experience of monitoring and reporting against targets and managing budgets.
• Adept at supporting and structuring negotiations and at building relationships with stakeholders including Arts Council England.
• Thorough knowledge of the relevant fundraising legislation, regulations and financial issues and fundraising obligations of arts charities/Arts Council National Portfolio Organisations.
• Strong literacy, administrative, time management and organisational skills.
• Proactive approach to continuing professional development.
• Experience of dealing with public sector organisations at a senior level.
• Membership of relevant educational and/or professional bodies.

To Apply

Please submit your CV, and one side of A4 or record up to 3 minutes of audio or video telling us why you fit this role. The link for video upload is in the candidate pack

People from the global majority, who are LGBTQIA+, disabled and/or from working class or low socio-economic backgrounds are particularly encouraged to apply.

We guarantee interviews to all candidates identifying as D/deaf or disabled who meet the person specification outlined

We have a very exciting opportunity for anyone who enjoys working on the front-line of patient support in the Preston area. 

This role will deliver Kidney Care UK’s Patient Support and Advocacy service in the Preston region. This varied role deals with every aspect of a patient’s life that supports better outcomes: welfare benefits, practical, emotional and social support. As well as directly supporting patients, you will raise awareness of the wide range of local and national resources available to kidney patients, and build strong relationships with kidney patients, professionals, and other stakeholder groups in the region. 

Based at home (laptop and mobile phone provided), you will be expected to travel independently across the Preston area and manage your own caseload with the support of your line manager and other members of our national friendly, committed team.

We’ll provide the training, you’ll bring enthusiasm and your experience of working with chronically ill patients in a social, care or health role.

The role is a two-year contract initially. We can consider applications for a split role or job share, please indicate the hours you are seeking. Applications from those with experience of living with CKD in a personal or professional capacity are particularly welcome. 

Please apply through CharityJob with your CV and a covering letter outlining why you are perfect for this role. 

Regional Manager - London

This is a remote role, but will require you to travel to sites across London on a regular basis.

About Career Ready

We are a UK-wide social mobility charity that believes that every young person deserves the opportunity to enjoy a rewarding future.

We were founded in 2002 by leading business figures with a mission: to boost social mobility by empowering young people and giving their talents a platform to flourish. Since then, we’ve grown across the UK to support young people in areas of need.

Our programme gives young people the key skills, confidence, and experiences they need to kickstart their futures. In partnership with our network we deliver a targeted programme providing young people aged 15-18 with a paid internship and mentor, workplace visits, and skills masterclasses.

Our organisational values underpin how we work and are at the core of everything we do. Career Ready’s values are: trust, bravery, collaboration, empowerment and inclusion.

Role Purpose

The main purpose of the programmes team is to grow, develop and deliver all aspects of the day-to-day relationship management of:

· Schools and colleges running the Career Ready programme

· Local employer supporters, corporate partners supporters, other key local stakeholders and networks

Each Regional Manager is responsible for a local patch which currently typically consists of 5-6 schools or colleges, up to 100 students and 4-5 operational relationships with our corporate partners. Regional Managers will also be responsible for building and maintaining a local network of employer supporters and seeking opportunities for new employer support ..

There will be opportunities to be creative, as well as being autonomous in how you run and develop the programme with the Career Ready schools and colleges in your area.

Main responsibilities and accountabilities

Centre Management and Student Support

· You will work 1:1 with our community of school/college coordinators in your region to support them in delivering the programme. This will require regular meetings and communication, to support coordinators with the planning and managing of masterclasses, workplace visits and other Career Ready events for students and volunteers

· Regularly communicate and report to the Head of Programmes  

· Execute our strategy across the region

· Support schools and colleges in programme onboarding (students and mentors) and delivery of paid internships

· From time to time there may be a need to deliver sessions to skills and careers leads and to groups of young people within the school and college setting

· Recruit new schools and colleges to the network from the region in accordance with priority target areas. Manage their induction, training, activities prior to launch and implementation of the Career Ready programme

· Assist schools and colleges on our programmes to plan, manage and run events (i.e. icebreakers, launches, or student promotion sessions) and be prepared to present at such events.

Partnership Management, Stakeholder Engagement & Business Development

· Day-to-day operational account management for employer supporters, ensuring they have excellent experiences.

· Full partnership and operational account management for lower-level funders in your region.

· Promote the contribution of Career Ready and awareness of Career Ready to potential supporters and assist in engaging their commitment to give both practical and financial support

· Engaging new corporate, third and public sector organisations to directly support the programme delivery, working with the Head of Programmes to ensure your Regional Action Board supports you (develop a great relationship with them, set and agree targets and meet with Chair regularly).

· Develop and deliver the overall employer engagement strategy for the area ensuring that the number of mentors (one for each student participating) is matched with the paid internship commitment and that employer volunteers are in place for masterclass delivery and workplace visits.

This Includes:

o Promoting Career Ready to potential supporters, engaging their commitment.

o Management of relationships with employer supporters through regular 'keeping in touch'.

o Directly pursuing a prioritised list of prospect funders in your region in line with our organisational strategy. This work will be supported by Partnership Managers and Head of Programmes  

o Using our SME Internship Investment Fund, seek small and medium sized businesses to provide a mentor and host an intern, seeking as much match funding as possible (e.g., we pay for 1 internship and you pay for 1; 50% of internship funded_

o Support engagement, experience and deliver on the programme commitments to corporate partners in your area.

o Support the Head of Programmes and Partnership Manager with programme reporting requirements specific to corporate partners, trusts and foundations

General

· Promote a commitment to high standards of service, and to equality of opportunity through leadership and good practice.

· With the Chief Executive, Director of Programmes and Operations, and Heads of Programmes , monitor the state of Career Ready in the region and seek ways to promote its achievements and improve the service given by the central staff team.

· Attend meetings and training days with the national team (approximately 2 times a year – these have tended to take place in London).

· Ensure that all regional management information is submitted to the national Salesforce database in a timely and accurate way.

· In collaboration with the Career Ready team, raise our and key stakeholders’ profile in the area, celebrating success via socials and the local media, business and education communities.

· Undertake public speaking as required to promote the work of Career Ready in the area.

Person Specification

This is a wonderful role that requires passion for our purpose and a broad range of skills, experience and the ability to demonstrate an understanding of the environments we operate in. You can develop, grow and maintain valuable and valued relationships through your motivation for what we do, with a passion that inspires and engages others, alongside the capacity to identify and manage multiple priorities. You need to thrive on attention to detail, be able to listen to what is not said, be well organised and confident to engage with and influence a wide range of people.  You will research and approach opportunities and outcomes with an entrepreneurial mindset.

Key qualities and skills

· Driven, inspirational, warm with a track record of what you can do and how you do it

· Loves developing, growing and maintaining a broad range of stakeholder relationship

· Self-assured with great listening and negotiation skills to influence and communicate inspirationally, accurately and effectively to a wide variety of audiences (students to Head Teachers to CEOs)

· Invests in understanding the bigger picture to enable local plans in service of our strategy and innovations which fit with Career Ready’s mission, values and practices

· Composed and engaging whilst managing multiple activities and processes that, when combined, are the recognised high quality, high care, high impact Career Ready programme

· Confident enough to manage and motivate yourself to deliver a range of outcomes and able to seek the views, ideas and wisdom of others

· Truly great organisational skills, able to prioritise, keeping stakeholders informed and engaged

You also have strong IT literacy skills (CRM system [Salesforce] /Office 365 - Microsoft Teams, Word, Excel and PowerPoint) and are social media savvy.

Hours:Full-time (35 hours) although we will consider part time requests of a minimum of 28 hours per week 

Benefits

You will be rewarded with the following benefits:

• 6% contribution to personal pension plan, subject to 3% employee contribution
• Annual leave: 25 days per annum plus bank/public holidays. The charity is also closed between Christmas and New Year and there are an additional 2 days of leave available in August. Career Ready also allows flexible use of some Bank & Public Holidays
• Interest-free season ticket or bicycle purchase loans (or Cycle To Work Scheme).

• Flexible working: We strongly embody trust. We can support condensed / flexible working patterns. [This is a remote working role with occasional team meetings in Central London and more regular visits to schools, colleges and work places].​

• You’ll be part of a diverse, supportive, and friendly team​

Do you want to make a difference and be part of a vibrant and inclusive organisation that has been helping save lives for more than a century?  As one of the country’s best-loved charities, St John Ambulance played a pivotal role in responding to the pandemic as well as everyday health emergencies, training, supporting communities, and improving young people’s lives.

 

You’ll be responsible for managing the legacy and in memoriam (in mem) marketing programme, including annual budget proposals and analysis. You’ll promote legacy and in mem giving to both internal and external audiences, using a variety of techniques and media, including direct mail, telemarketing, digital, national events and internal cross-team working

Reporting into the Legacy Manager, you will either be able to work in a hybrid way working between home and 2 days per week at our London office or remotely working from home with a requirement to attend our London office for a team anchor day once a month. 

We pride ourselves in being a great place to work, providing a supportive culture with opportunities to grow and develop your career, achieve a healthy work life balance and to be recognised for the great work you do. The role benefits from a competitive salary, generous pension, hybrid, flexible working, 33 days holiday (inclusive of bank holidays) - increasing to 38 days over 5 years, options to buy and sell holiday, free first/mental aid first aider courses, Blue Light and NHS online shopping discounts, cycle to work scheme, life assurance, flu jab, eye care, mental health and wellbeing tools and volunteering days. 

About You:

Having previously worked within a direct marketing team within the charity sector, you’ll have experience project managing campaigns with external agencies and internal stakeholders utilising a variety of fundraising channels such as digital, email, social media, direct mail, and telemarketing. 

You’ll also have gained experience using Dynamics 365, Raisers Edge or a similar database. 

About The Role

• Lead on the planning and implementation of legacy and in mem fundraising portfolio, managing marketing campaigns from initial brief through to post campaign analysis. 
• Develop and maintain sustainable relationships with in mem supporters and legacy prospects in local communities, with the support of community fundraising managers and local volunteers – keeping these supporters at the heart of your work to to maintain and increase their support through excellent stewardship. 
• Prepare and administer correspondence and relevant paperwork and ensure maintenance for full and accurate database (D365/First Class) records, analysing financial and non-financial data to monitor and improve engagement and customer service performance.
• Proactively keep abreast of competitor activities, new initiatives and sector trends. 
• Effectively plan and execute legacy events around the country, with the aim of motivating supporters to consider leaving a gift in their Will.

Please see the job description for more detail 

About Us:

St John Ambulance is committed to increasing the diversity of our team and making sure we best reflect the diversity of the communities we serve. At St John, everyone is valued and supported to thrive; we have several networks including the Armed Forces Multi Culture, Disability and Accessibility, Pride, Family and Carers and Women’s groups. We do not tolerate any form of discrimination and engender a sense of belonging for all, by creating an environment of mutual respect, where we value unique differences and demonstrate authentic allyship. We believe passionately in equity, diversity and inclusion. 

We reserve the right to close this vacancy early if we receive a high volume of applications for the role. Therefore, if you are interested, please submit your application as early as possible.

About This Job

ACCT UK launched its new name and brand in 2021 and we are now seeking a highly motivated Marketing Manager to continue the delivery of our engagement programme. We are looking for you to bring enthusiasm, personal credibility, discretion and sensitivity in promoting the charity to its beneficiaries and a wide range of stakeholder groups.

As ACCT UK’s Marketing Manager, you will be key to helping the wider community to understand our charity and how it is distinct from the Army Cadets, a youth organisation we are closely linked to.

This is a rewarding and flexible role. The position is a permanent full time post (40 hours per week) which can be either home or office based. The successful applicant will be required to travel occasionally.  The full time starting annual salary for this post is £34,190.73.

Our charity

ACCT UK is a national youth charity dedicated to improving the life chances of young people. We want to ensure that every young person has the opportunity to learn new skills, build confidence and be inspired through their Army Cadet experience. We want to develop the youth leadership and training abilities of adult volunteers in the Army Cadets.

Working alongside our strategic partner, the British Army, we help young people to access cadet activity with the Army Cadets through a range of activities including fundraising, grant making, developing new resources and direct support to the Army Cadets.

We strongly believe that everyone benefits when you help young people to develop their character and values through activities that stretch and challenge them. We also know that when young people engage with others at a range of levels in their communities it builds confidence and improves empathy for other’s lives.

Who we are

You will enjoy being part of our small, friendly team who work very happily together. By joining ACCT UK you will help us to reach more young people and make a greater difference and we look forward to working with you. We actively promote learning and encourage you to explore ideas that improve all aspects of the charity’s work in pursuit of its charitable aims.

What we can offer you

In addition to your salary we offer all staff:

· Flexible working arrangements (you agree a working pattern with your line manager).

· The ability to work both from home and from our London office.

· Personal Accident Insurance, including loss of earnings cover and death benefit.

· 15 days of sick pay in any 12-month period (after 12 months employment - pro-rata for part time staff).

· A contributory pension scheme (you contribute at least 5% and we will contribute 10%).

· 20 days annual leave plus Bank Holidays (pro-rata for part time staff).

· Additional privilege leave on set days each year, such as between Christmas and New Year (pro-rata for part time staff).

· An additional five days of volunteering leave (pro-rata for part time staff).

· Access to Care Firsts employee assistance programme.

· Support for qualifications and personal development.

· Reimbursement of the cost of a Railcard subject to eligibility.

· Season ticket loan.

· A caring and supportive team environment.

How to apply

Please send a covering letter that details how you meet the requirements of the job specification along with a CV. Your completed application should be sent by 2359 hrs Sunday 23rd June 2024.

Interviews will take place during the week commencing Monday 1st July 2024 in person at our London office. Please note that as a charity dedicated to improving the lives of young people we require staff to undergo a Disclosure and Barring Service check and will follow up references.

We have a very exciting opportunity for anyone who enjoys working on the front-line of patient support in the Manchester area. 

This role will deliver Kidney Care UK’s Patient Support and Advocacy service in and around Manchester. This varied role deals with every aspect of a patient’s life that supports better outcomes: welfare benefits, practical, emotional and social support. As well as directly supporting patients, you will raise awareness of the wide range of local and national resources available to kidney patients, and build strong relationships with kidney patients, professionals, and other stakeholder groups in the region. 

Based at home (laptop and mobile phone provided), you will be expected to travel independently across the Manchester area and manage your own caseload with the support of your line manager and other members of our national friendly, committed team.

We’ll provide the training, you’ll bring enthusiasm and your experience of working with chronically ill patients in a social, care or health role.

The role is a two-year contract initially. We can consider applications for a split role or job share, please indicate the hours you are seeking. Applications from those with experience of living with CKD in a personal or professional capacity are particularly welcome. 

Please apply through CharityJob with your CV and a covering letter outlining why you are perfect for this role. 

We have a very exciting opportunity for anyone who enjoys working on the front-line of patient support in the Wirral and Liverpool area. 

This role will deliver Kidney Care UK’s Patient Support and Advocacy service in Liverpool and the Wirral region. This varied role deals with every aspect of a patient’s life that supports better outcomes: welfare benefits, practical, emotional and social support. As well as directly supporting patients, you will raise awareness of the wide range of local and national resources available to kidney patients, and build strong relationships with kidney patients, professionals, and other stakeholder groups in the region. 

Based at home (laptop and mobile phone provided), you will be expected to travel independently across Liverpool and the Wirral area and manage your own caseload with the support of your line manager and other members of our national friendly, committed team.

We’ll provide the training, you’ll bring enthusiasm and your experience of working with chronically ill patients in a social, care or health role.

The role is a two-year contract initially. We can consider applications for a split role or job share, please indicate the hours you are seeking. Applications from those with experience of living with CKD in a personal or professional capacity are particularly welcome. 

Please apply through CharityJob with your CV and a covering letter outlining why you are perfect for this role. 

Victim Support is proud to have been commissioned in Cumbria to provide support for victims of all crime, whether or not they have reported to the police.

The service will be a valuable point of contact for anyone affected by crime at any time to contact and receive help, support and information. It will be busy and fast paced receiving referrals and calls of varying nature from a variety of people, and working to provide an offer of support by a victim's preferred method and time of contact.

We have an opportunity available and are looking for dedicated, passionate and empathetic person to join and enhance our team as an Initial Support Agent (known internally as a Triage & Early Interventions Officer), this role is working 37.5 hours per week and is home-based.

What We Offer:

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

• Flexible working options including hybrid working
• 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
• An extra day off for your birthday
• £500 bonus paid on successful completion of probationary period (pro-rata for part time roles)
• Pension with 5% employer contribution
• Enhanced sick pay allowances, maternity & paternity payments
• High Street, retail, holiday, entertainment & leisure discounts
• Access to our financial wellbeing hub & salary deducted finance
• Employee assistance programme & wellbeing support
• Ongoing training & support with opportunities for career development & progression

About the role:

The role of Triage and Early Interventions Officer (TEIO) is a fast paced one which requires the post holder to answer incoming calls and make outgoing calls to victims of crime and those accessing the service in Cumbria.

As a TEIO, you will;

• answer incoming calls, speaking to those affected by crime & manage a caseload
• make outgoing calls, assess needs and risks and action plan with callers
• work on the case management system to allocate cases, provide administration on cases and assess/ensure data quality
• liaise with other agencies where required to find out more information, give information or make referrals or give signposting information
• work with the wider team to ensure an effective, trauma informed service is given to those affected by crime

You will be a confident, compassionate and empathic person who can work well under pressure. You will be speaking to people who may be upset, angry or in emotional difficulties and will need to be composed, empathic and be able to quickly assess situations.

You will be confident in using your IT skills to work on a case management system, access phone and online systems, email and Microsoft Office programmes.

Please see attached Job Description and Person Specification for further details.

About Us:

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard.

Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.

As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.

If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We look forward to hearing from you.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.

About Kidney Care UK

3.5 million people in the UK have chronic kidney disease (CKD), a diagnosis that can turn your world upside down. 

For almost 50 years, Kidney Care UK has been at the forefront of supporting people with kidney disease. From our early days when we campaigned to introduce donor cards in the UK, we have worked hard to support and represent the interests of everyone affected by this lifelong condition. We continue to provide practical, emotional, and financial support for individuals and their families, while also working with healthcare professionals to improve care services and campaign for change.

Kidney disease can affect anyone and there is no cure. We are here for the young and the old, for those struggling to make ends meet, for families and loved ones. We fight tirelessly, giving our total support, to improve the lives of kidney patients and their families. 

We’ve grown significantly over the past five years. But this is just the start – we want to grow our income significantly in the next three years. We have to – there are so many people who need us.

Will you join us and help ensure that no one faces kidney disease alone?

About the role

You will provide key inbound referral management and administrative support to the Money & Energy Advisers and within our Patient Support Services team for kidney patients struggling with their energy and water bills and other costs of living.

To raise awareness of the service and build strong relationships with people living with kidney disease and affected by kidney disease, professionals and other kidney stakeholder groups in your defined geographic region.

Key Relationships
External
• NHS Renal teams including allied health professionals
• Partner organisations
• Statutory services
• Other Money & Advice services

Internal
• Patient Support Services teams (Patient Support & Advocacy, Grants, Counselling)
• Policy team
• Marketing & Communications team
• Fundraising team

Key Responsibilities

• Responsible for the day-to-day administration and allocation of inbound referrals into the Money & Energy Advice service across the region, effectively managing initial contact, appointments and assistance for food / fuel vouchers and other grant service administration.
• Update and maintain manual and computerised database and case management systems and records in accordance with the service’s internal policies/procedures and organisational standards.
• Collate and supply information and correspondence to internal and external contacts in accordance with required deadlines.
• Liaise with referring agencies to improve referral information and the general referral process for patients.
• Act as a gateway to local information and access to:
◌ Kidney Care UK patient grants programme, raising awareness of the programme and supporting applications.
◌ Kidney Care UK Patient Support & Advocacy service, to ensure patients have access to reliable and accurate patient information relating to kidney disease, patient pathways, models of care, and patient choice.
◌ Kidney Care UK Counselling service and other appropriate services to meet patients’ emotional and physiological needs.
• Work closely with local Kidney Care UK Patient Support & Advocacy Officers to ensure that patients receive expert advice in all areas of need, with smooth, effective handovers ensuring that patients feel supported and part of the Kidney Care UK ‘family’ at all times.
• Maintain records on the Kidney Care UK database to support service delivery and communications with patients, and to facility effective reporting to Kidney Care UK and to our funders.
• Raise awareness of Kidney Care UK and the benefit of its full range of Patient Support Services amongst people living with disease and affected by kidney disease and professionals across the region.
• Provide insight on patients’ concerns and unmet needs to inform Kidney Care UK research, campaigns, and new service development activity.
• Work in a way that respects the personal, social, cultural and spiritual needs of the individual and maintains the confidentiality of information they may have shared with you.

The above list of job duties is not exclusive or exhaustive and the post holder will be required to undertake such tasks as may reasonably be expected within the scope of the post. 

Please view the job description for full details and how to apply.

Closing date: Wednesday 5th June 2024.

Salary: £35,100 - £38,700 (35 hours FTE) depending on experience

Hours: Full Time (35 hrs per week)

Place of work: Flexible/Remote with a requirement to attend our offices in Hatfield, Herts, for 4 x All staff days and occasional team away days, with prior agreement

Join Our Team!

We are at an exciting time as we roll out our digital and content strategies and work to improve the online journeys of all groups we connect with. We are also in the process of a major brand repositioning. Your role will be key to all of these - delivering email and paid marketing that feels personal to each supporter and lands when and where they want to see it. As part of our Digital Team and our wider Marketing and Communications Team, you will deliver innovative campaigns and projects that make a real difference.

This role is perfect for a hands-on digital marketer who has the technical skills and experience to lead on two key areas of our digital marketing; email marketing and paid digital advertising and measure their effectiveness.

This role will be crucial for ensuring our current community receives relevant, engaging communications via email and cutting through the noise with paid digital advertising to reach new audiences.

If you're creative, a strategic thinker, and have a passion for creating digital marketing that has an impact, we want to hear from you!

About us

We're the UK's leading charity for Crohn's Disease and Ulcerative Colitis. We’re looking for a dynamic and innovative Digital Marketing Lead who can help us reach the people who need us most with the content that resonates most with them. If you like working in a fast-paced, supportive team and being able to get involved in a variety of projects that make a real difference, read on!

About you

The role is suited to someone with experience of:

• Email marketing, from writing and best practice to building emails and automated email journeys (ideally in dotdigital, but other email platforms work too)
• Setting up paid advertising campaigns, both independently and in collaboration with agencies.
• The overall digital marketing mix, including social media and web.
•  Working with accessibility and inclusivity in mind.
• Being proactive, organised and creative, responsible for delivering on projects.
• Bringing new ideas and furthering the charity's priorities.

A full description of the role and responsibilities can be found in the job pack.

Benefits of working for Crohn’s & Colitis UK

If your successful, your will be joining a dynamic organisation with an amazing culture. We offer competitive that include:

• 25 days’ annual leave plus bank holidays, increasing one day per year up to 30 days
• Pension scheme
• Flexible working options
• Enhanced maternity, adoption and paternity pay
• 24/7 Employee Assistance Programme
• Wellbeing programme
• Interest free loan for season tickets
• Cycle to work scheme
• Free parking and secure bike locks
• Training and development financial support and/or study leave
• Performance review and development scheme

How to apply

Please submit a CV and supporting statement outlining why you’d like to apply, how you fulfil the person specification, and what you feel you will bring to the role, so you’ll need to refer to the Recruitment Pack.

If you have any queries about this role, would like to have a conversation before formally applying, or if you have a disability and wish to request a reasonable adjustment at any stage of the recruitment process, please contact the email in the recruitment pack.

More details on this role and our Recruitment Pack containing the job description and person specification can be found at:

Closing Date: Wednesday 29th May 9.00am

We are an inclusive employer and offer equal opportunities to all regardless of an individual’s age, disability, gender identity, marriage or civil partnership status, race, religion or belief, sex and sexual orientation.

We are not a licensed sponsor at this time. Any offer of employment will be made subject to valid right to work in the UK being provided.

We will not be accepting any contact from Recruitment Agencies or Media Sales