Programme volunteer roles in deals gateway, greater london

MUSLIM VOLUNTEER MENTOR

Can you offer your support to a young person via mentoring?

FCCT are looking for volunteers to play a supportive role by actively mentoring young offenders (aged 15-30 in HMP/YOI Feltham) and to offer support under the ‘7 pathways to Reducing Reoffending’:

FCCT offer support under the seven pathways to reducing reoffending including signposting to relevant organisations:

• Accommodation
• Education, Training and Employment (ETE)
• Health
• Drug and Alcohol Misuse
• Finance, Benefits and Debts
• Children & Families
• Attitudes, Thinking and Behaviour.

Our aim is to help young people overcome hardships and make the positive transition back into wider society and to help to reduce reoffending rates.

Scope of Volunteer Main Role and Duties (not exhaustive):

Mentoring Arm:

1. Work through a ‘Discharge List’ systematically, cross referencing with the Operations Manager, so as not to duplicate any work or contact with the young people (primarily of Muslim faith).
2. Hand out and (where needed) help complete ‘Survey Questionnaires’ given to young people from the ‘Discharge List’, in order to ascertain what type of job or education sector the young person would be interested in going into. Forms to be given to the Operations Manager afterwards.
3. Follow up with a one-to-one session – register the young person to the FCCT programme and completing relevant paperwork, which will include our ‘Client Profile Form’ and ‘Consent Form’.
4. Update a shared ‘Client Spreadsheet’ which will be used to capture data information, as to the young people that FCCT are engaging with.
5. Identify relevant Mosques etc for the young people to attend post release and contact said religious establishments, to understand their referral criteria and then make relevant referrals, where required.
6. Collect testimonials from the young people in relation to the support FCCT have offered them.
7. Mentoring of young people 
8. Make or facilitate family contacts for resettlement purposes, in relation to the young people.

We are looking for individuals who demonstrate the following attributes:

• Commitment: Shows commitment to the organisation, its values and its clients, understanding that the building of trust and consistency is key, in terms of the clientele FCCT work with.
• Communication: Communicates well both verbally and in writing. An ability to communicate effectively with young people would also be an added benefit.
• Resilience: Demonstrates patience and understanding in the face of challenges.
• Professionalism: Complies with all FCCT policies and procedures, particularly regarding Safeguarding, GDPR etc.
• Non-judgemental: Demonstrates empathy and openness and does not impose personal values or conscious or unconscious bias.
• Solution focused: Can help to identify issues and meets challenges with optimism and offers solutions, seeing them as an opportunity to learn.

Training and Support

We will provide all the necessary training. Training will be provided on an ongoing basis and volunteers will be given a full induction of the organisation and how the projects run. Volunteer expenses will be paid.

Time Required

FCCT ask for a minimum of 8 hours a month. Due to the flexibility of the role, the hours can be distributed over different days between the core hours of 9am - 5pm, including Sundays.

Duration: Short-term project (with potential for ongoing involvement)

About the Role

Children With Voices is seeking a detail-oriented and analytical volunteer to help update our Impact Report (Deck) from 2021. This report highlights the charity’s achievements, including the number of people we have fed, the services we have provided, and our overall community impact.

We have multiple internal documents holding updated information, and we need a dedicated volunteer to extract key data, organise it, and integrate it into the updated version of the report. This role is crucial in highlighting the charity’s progress to funders, partners, and the wider community.

Key Responsibilities

•Review & audit the 2021 Impact Report – Identify outdated sections and areas requiring updates.

•Data Collection & Analysis – Extract key metrics from internal documents, including food distribution numbers, volunteering efforts, and service impact.

•Update & Refine Content – Ensure the report is accurate, well-structured, and engaging.

•Create Visual Data Representations – Develop simple charts or infographics to illustrate key findings (if applicable).

•Ensure Consistency in Branding & Messaging – Maintain a professional and cohesive tone aligned with Children With Voices’ mission.

•Collaborate with Team Members – Work with staff to verify data and gather additional insights.

•Finalise & Format the Updated Report – Prepare the document for internal review and external presentation.

Skills & Experience Required

•Strong Research & Data Analysis Skills – Ability to extract, interpret, and organise numerical and qualitative data.

•Excellent Writing & Editing Skills – Strong attention to detail and ability to present information clearly.

•Project Management & Organisation – Ability to manage multiple documents and keep track of key updates.

•Proficiency in Microsoft Office (Word, PowerPoint) & Google Docs – Experience with Canva or other design tools is a plus.

•Critical Thinking & Problem-Solving – Ability to identify gaps in information and seek solutions.

•Graphic Design & Infographics (Preferred but not required) – Familiarity with data visualisation to enhance report presentation.

•Ability to Work Independently & Collaboratively – Self-motivated but comfortable seeking guidance when needed.

•Experience with Impact Reporting (Preferred but not needed) – Any previous experience with grant reports, annual reports, or case studies is a bonus.

What We Offer

•Mentorship and support from the Children With Voices team.

•Opportunity to develop skills in research, data analysis, and report writing.

•A chance to contribute to a meaningful cause and help secure future funding for vital community programs.

•Volunteer reference upon successful completion of the role.

How to Apply

Interested volunteers can apply by submitting resume or CV witha short cover letter outlining their relevant skills and experience. 

Are you a good listener? 

More than 130,000 people live with multiple sclerosis (MS) in the UK. Every one of them shares the uncertainty of life with MS. People are most likely to find out they have MS in their thirties, forties and fifties; news that can be worrying and heart breaking. MS can get steadily worse, or symptoms can come and go unpredictably throughout someone’s life.

Could you spare three hours a week to provide emotional support and information to those affected by MS? If so, the MS Helpline team would like to hear from you. 

We’re the UK charity for people with MS. We’re fighting for better treatment and care to help people with MS take control of their lives, and we’re funding research that we believe will stop MS for good. We’ve already made important breakthroughs, and big advances in MS treatments are possible within our lifetimes. With your support, we will stop MS. 

Time and Commitment

The MS Helpline is open from Monday to Friday 9am to 7pm. All of our MS Helpline volunteers carry out their volunteering from home and give emotional support and information to people affected by MS by telephone. 

We are looking for volunteers that can commit to a 3 hour telephone shift a week.

 You will be attending comprehensive helpline volunteer training programme throughout May/June 2025. All training sessions will be remote via Teams during weekdays between 10am-4pm. There will be pre-reading and exercise tasks to complete in between training sessions.

About you

We do not ask for previous experience although we are looking for people with good listening skills and a clear, warm telephone voice. You should have good IT skills as the role will require use of Microsoft Office such as Outlook and Teams, internal databases and call handling system.

We also ask that you have access to a confidential and comfortable working space, computer and broadband suitable for MS Helpline Volunteer role. If you are shortlisted for the role interview, we will ask you about your home and equipment set up, as unfortunately not everyone may have the appropriate set up and equipment for MS Helpline Volunteer role. 

What will you get from volunteering with us?

• A chance to learn new skills
• Meet new people
• Be part of a supportive, caring team
• Ongoing support for your development as a volunteer
• A rewarding role supporting the MS community

Before applying please ensure you will be able to meet the following considerations: 

If you are shortlisted, there will be a 45 minute volunteer interview including a role play w\c 12th May 2025 on Teams.

The deadline for applications is Sunday 11th May 2025.

About Children With Voices

Children With Voices (CWV) is a grassroots non-profit organisation dedicated to improving

the lives of children and families through community-driven programs. We run holiday clubs,

healthy lifestyle education, and intervention projects for children aged 5–11 to combat

childhood obesity, antisocial behaviour, and gang involvement.

Our goal is early intervention – giving children the tools to lead healthier, safer, and more

empowered lives.

The Role – Board Member (Volunteer)

We are seeking passionate, community-minded individuals to join our Board of Trustees. As

a board member, you will provide oversight, guidance, and strategic support to help CWV

grow its reach and impact. You don’t need previous board experience – just the drive to make

a difference and bring your unique skills, networks, or community insight to the table.

Key Responsibilities

•Attend and contribute to quarterly board meetings and occasional strategy sessions.

•Support the development of CWV’s strategic vision and community impact.

•Use your professional expertise or lived experience to inform board decisions (e.g.

education, youth work, business, legal, HR, marketing, fundraising, etc.).

•Leverage your personal or professional network to promote CWV’s work and connect us

with funding, partnerships, or opportunities.

•Ensure CWV operates in line with its charitable aims, legal obligations, and good

governance practices.

•Act as an ambassador for CWV at events, with funders, and across your networks.

What We’re Looking For

We welcome board members from a wide range of backgrounds. You may have experience

in:

•Community development or youth services

•Education, social work, or mental health

•Fundraising, business development, or marketing

•Finance, governance, HR, or legal

•Lived experience of the issues CWV addresses

•Or a strong passion for helping children and communities thrive

Commitment

•Time required: 6–10 hours per month (flexible)

•Location: Remote and/or London-based meetings (hybrid)

•Term: Minimum one-year commitment (renewable)

•Training and induction provided

What You’ll Gain

•A chance to help shape the future of a growing, impactful charity

•Experience in governance and leadership within the non-profit sector

•Meaningful connections with like-minded individuals

•Personal fulfilment from empowering children and families

How to Apply

Interested? Please email your CV or a short expression of interest to:

Subject: Board Member Application

Bring your voice to Children With Voices – and help us build healthier, safer, and stronger

communities.

Are you a good listener? 

More than 130,000 people live with multiple sclerosis (MS) in the UK. Every one of them shares the uncertainty of life with MS. People are most likely to find out they have MS in their thirties, forties and fifties; news that can be worrying and heart breaking. MS can get steadily worse, or symptoms can come and go unpredictably throughout someone’s life.

Could you spare three hours a week to provide emotional support and information to those affected by MS? If so, the MS Helpline team would like to hear from you. 

We’re the UK charity for people with MS. We’re fighting for better treatment and care to help people with MS take control of their lives, and we’re funding research that we believe will stop MS for good. We’ve already made important breakthroughs, and big advances in MS treatments are possible within our lifetimes. With your support, we will stop MS. 

Time and Commitment

The MS Helpline is open from Monday to Friday 9am to 7pm. All of our MS Helpline volunteers carry out their volunteering from home and give emotional support and information to people affected by MS by telephone. 

We are looking for volunteers that can commit to a 3 hour telephone shift a week.

 You will be attending comprehensive helpline volunteer training programme throughout May 2025. All training sessions will be remote via Teams during weekdays between 10am-4pm. There will be pre-reading and exercise tasks to complete in between training sessions.

About you

We do not ask for previous experience although we are looking for people with good listening skills and a clear, warm telephone voice. You should have good IT skills as the role will require use of Microsoft Office such as Outlook and Teams, internal databases and call handling system.

We also ask that you have access to a confidential and comfortable working space, computer and broadband suitable for MS Helpline Volunteer role. If you are shortlisted for the role interview, we will ask you about your home and equipment set up, as unfortunately not everyone may have the appropriate set up and equipment for MS Helpline Volunteer role. 

What will you get from volunteering with us?

• A chance to learn new skills
• Meet new people
• Be part of a supportive, caring team
• Ongoing support for your development as a volunteer
• A rewarding role supporting the MS community

Before applying please ensure you will be able to meet the following considerations: 

If you are shortlisted, there will be a 45 minute volunteer interview including a role play w\c 28th April 2025 on Teams.

The deadline for applications is Sunday 27th April 2025.

EVERY WONDERED HOW YOUR SKILLS COULD TRANSFORM YOUNG LIVES THROUGH SPORTS? 
BECOME A TRUSTEE A DFY SPORTS - Level the playing field for young people through sport

Are you passionate about creating opportunities for the next generation? Want to use your skills to support a grassroots charity doing powerful work with young people in London? DFY Sports is looking for new trustees to help us grow, reach further, and have even greater impact.

Who we are

DFY Sports helps young people aged 4–15 from underserved communities flourish through sport. Based in Brent and active across surrounding boroughs, we deliver PE sessions, after-school clubs, holiday camps, football training, and run an ambassador programme connected to our founding sports agency, ISC.

We’ve grown fast—and we’re just getting started. As we scale over the next 1–3 years, we’re looking for passionate trustees to help shape that journey.

Why join us?

• Be part of a hands-on, diverse and ambitious team making a real difference in London
• Use your skills for social good and gain board-level experience
• Support a charity grounded in community, inclusion and action

Trustees meet quarterly (with pre-reads shared a week in advance). You’ll bring your experience and perspective to guide DFY’s future and support our mission at a strategic level.

Diversity matters to us

We’re especially keen to hear from people whose backgrounds reflect the communities we serve—including people of colour, women, those with disabilities, and individuals with lived experience of socio-economic disadvantage.

That said, this isn’t an exclusive requirement. We welcome all applicants who believe in our mission and want to contribute meaningfully. Our goal is to build a board that’s balanced, representative, and full of fresh ideas.

We’re currently looking for trustees in the following areas:

✅ Safeguarding

• Ensure safeguarding policies are robust, compliant and actively implemented
• Support our DSL to report risks, share learning and update the board
• Help shape a safeguarding-first culture across all activities

✅ Marketing & Communications

• Help define and strengthen DFY’s brand and public voice
• Grow our online presence and support outreach to media and partners
• Guide the team on strategic communications and storytelling

✅ Network & Fundraising

• Open doors to donors, sponsors and collaborators through your network
• Support events and campaigns that raise both funds and awareness
• Offer fresh ideas for sustainable income generation

✅ Finance

• Provide oversight of budgets, reporting, and financial controls
• Support long-term financial planning and risk management
• Ensure funds are well managed and spent with integrity

✅ Community

• Champion the needs and voices of the local community in Brent and NW London
• Build connections with local schools, grassroots groups and families
• Help us stay rooted, responsive and inclusive in everything we do

⚽ Your core responsibilities as a trustee will include:

• Attending quarterly board meetings
• Reading board materials in advance and actively participating
• Contributing to DFY’s strategic direction and key decisions
• Supporting your specific area of responsibility, as outlined above

You don’t need to have trustee experience, just care, commitment, and the willingness to bring your skills to a team working to create lasting change for young people through sport. Training and support can be provided.

Interested?

Apply now or pass this along to someone who’d be a great fit. We're excited to hear from people who want to make a difference and bring something fresh to the table.

URBAN YOUTH - VOLUNTEER WITH US!

New Start-Up - New Beginning - Endless Opportunities

Are you passionate about empowering young people and coordinating impactful services? Urban Youth is looking for a dedicated and proactive Youth Work Volunteers to join our team. In this role, you’ll help shape and oversee the delivery of engaging, meaningful youth services that inspire and uplift young people across London.

Which roles and areas are we looking for?

1. Managers: Manages a youth project or activity, as well as manages and motivates volunteer youth workers.
2. Lead Youth Workers: Leads on youth work sessions or classes and ensures high quality activities and provides leadership.
3. Youth Worker: Engages directly with young people, facilitating activities, mentoring, and providing support
4. Mentor: Offers one-on-one guidance to help young people develop skills, confidence, and resilience
5. Befriender: Builds relationships with young people, providing companionship and emotional support.
6. Activity Coordinator: Plans and organises events, workshops, and recreational activities.
7. Safeguarding Officer: Ensures the safety and well-being of all participants, managing safeguarding policies and procedures.
8. Youth Work Trainer: Provides training for volunteers, around youth work, including skills and competencies. This includes on site, remotely and also in a training room.

​We're Urban Youth

Urban Youth is an exciting and vibrant new start-up youth work organisation based in London, passionate about empowering London's youth to get involved, discover their path, and shape their destiny. Our vibrant community organisation is dedicated to uplifting young people through engaging, impactful youth work activities that inspire growth, connection, and self-discovery.

JOIN US AT URBAN YOUTH

Get Involved | Discover YOUR Path | Shape YOUR Destiny

Who are we?

Switchboard LGBTQIA+ exists to provide members of the LGBTQIA+ community, as well as their friends, family and those supporting them, with a listening service that they can contact via phone, instant message and email between the hours of 10am to 10pm every day.

We are happy to talk to service users about any topic they wish. Topics we often talk to service users about include: sexual health, safer sex, relationships, coming-out, gender identity, transitioning, mental health, experiences of hate crimes, support for meeting other LGBTQIA+ people and making friends, and much more.

However, we want to also be upfront and transparent about the fact that not all of our conversations are positive or constructive. Our volunteers can also be exposed to abuse from the public, manipulative callers, sexual fantasies and safeguarding concerns.

Training for POC volunteers

At Switchboard we are working to ensure that our volunteer membership reflects everyone within the LGBTQIA+ community. We want service users to be able to speak with volunteers who can empathise with their experiences and volunteers to connect with folks from a wide range of different backgrounds, cultures and identities.

To help enable us to do this even more, we have created brand new dedicated training groups for different identities within the LGBTQIA+ community. 

This group training group is specifically set up for people of colour. By joining this group, you'll undertake our Core Acceptance Training programme which equips you with the skills needed to support those contacting us via phone and instant message. Our hope is that this safe space enables you to freely ask questions, put our listening toolkit into practice and discuss approaches to different scenarios in an engaging, enjoyable way.

Who are we looking for?

To ensure we can provide a high quality service to those who contact us, we are looking for volunteers who:

• Simply put, like communicating and chatting with other people (you’re most likely a people-person who feels energised by this type of communication)

• Feel comfortable taking calls and speaking over the phone to people you do not already know

• Are familiar with different instant messaging platforms (such as WhatsApp and other chat tools) and the types of communication they might receive

• Are able to read between the lines to decipher messages

• Are good listeners who let others lead conversations and instead create the space they need

• Are able to ask broad, open questions to keep conversations flowing

• Understand the importance of using the right tone when communicating in writing, and are able to flex their writing style to suit different people

• Have a strong attention to detail, with a particular focus on spelling and grammar

• Are able to evaluate sources of information and identify those that can be trusted, from those that cannot

• Know when to challenge and when to step back

• Have essential digital literacy skills (such as using email tools such as gmail and outlook, search the web for information and copy and paste website URLs)

• Understand and support our mission

• Have an awareness of the challenges facing the LGBTQIA+ community

• Are empathetic in nature

• Agree to uphold our values of being non-directive and non-judgemental

Would you like to work at the frontline of suicide prevention? 

At our sanctuary (Finsbury Park, North London) for those in suicidal crisis, we offer a potentially transformative experience with a once-only 4-night stay at our non-medical, family-style house. Through respite, time and space for reflection and compassionate and nurturing care, our Volunteer Befrienders and Lead Befrienders support an opportunity for the revival of hope and resilience.  

Volunteer Befrienders are key to Maytree and work alongside Lead Befrieders to provide an open and containing space for people who are feeling suicidal. Befriending is as its sounds: sitting alongside our guests as a compassionate, confidential, and non-judgemental friend. Through active listening and human warmth our volunteers enable our guests to explore their feelings and their options in their own way and in their own time. This face-to-face support is not therapy; it is about being calm and committed and not afraid of difficult subjects, including suicide.  

URBAN YOUTH - VOLUNTEER WITH US!

New Start-Up - New Beginning - Endless Opportunities

Are you a strategic thinker with a passion for people? Urban Youth is looking for a dedicated and knowledgeable HR Manager or HR Lead to join our team as a volunteer. In this pivotal role, you will help lay the foundation for our future by ensuring we are ready to employ staff and build a strong, supportive workplace culture that empowers our mission of transforming young lives across London.

In this role, you will:

• Develop HR Policies and Procedures, by creating essential HR policies, procedures, and practices to ensure compliance with employment laws and best practices.

• Prepare for Recruitment, by designing and implementing a recruitment process that aligns with Urban Youth’s values and ensures we attract the right talent for our team.

• Lay the Foundation for Onboarding, by establishing a welcoming and efficient onboarding process to ensure future employees are set up for success.

• Advise on Employment Readiness, by providing guidance on employee contracts, benefits, and organisational structure to support Urban Youth as we transition to employing staff.

• Promote a Positive Workplace Culture, by helping define and foster an inclusive, collaborative, and empowering work environment for both staff and volunteers.

• Collaborate with Leadership, by workinf closely with our leadership team to align HR strategies with our organisational goals and mission.

We're Urban Youth

Urban Youth is an exciting and vibrant new start-up youth work organisation based in London, passionate about empowering London's youth to get involved, discover their path, and shape their destiny. Our vibrant community organisation is dedicated to uplifting young people through engaging, impactful youth work activities that inspire growth, connection, and self-discovery.

JOIN US AT URBAN YOUTH

Get Involved | Discover YOUR Path | Shape YOUR Destiny

We are looking for a passionate individual with skills and expertise in Finance/Treasury.

We will welcome applications from anyone who is keen to transform lives and join us on this exciting journey with us. You don’t need prior experience of sitting on a Board, a dance background or specific qualifications to become a Trustee. What matters most is your passion for supporting people with learning disabilities, your commitment to building a more equitable society and your willingness to contribute to our work, our vision and our future success.

Trustees play a crucial role in shaping what we do, helping us stay clear on our purpose and offering ideas that guide our organisation as we grow. We’re looking for Trustees who can bring fresh perspectives and valuable insights from their lived and professional experiences. We want our Board to reflect the diversity of our work, our participants, and our supporters.

We are based in Lancashire, with national and international reach, and we welcome applications for remote Trustees. We currently have Trustees based in Portugal and the Netherlands.

The role of Trustee is a volunteer role and is not accompanied by any financial remuneration, although reasonable expenses for travel may be claimed.

The role requires attendance & contribution at the Annual General Meeting (AGM) and four Board meetings per year (plus any required preparation and pre-reading). Quarterly Board Meetings take place mostly online and periodically in person at a North West location.

There will also be potential additional engagement in strategy work and sub working groups throughout the year and occasional representation of the charity at various events with key stakeholders.

Our ambition is to continue to develop outstanding services that meet the needs of our community; if you want to be part of our future, we would love to meet you to discuss this further.

Becoming a trustee for Home-Start Southwark (HSS) is an exciting and fulfilling role. The role of a trustee is to ensure that HSS fulfils its duty to its beneficiaries through contributing to the strategic development, effective governance and financial management of the organisation. The board of trustees are both jointly and individually responsible for the overall governance and strategic direction of HSS, its financial health, the integrity of its activities and developing the organisation’s aims, objectives and goals.

We are particularly interested in receiving applications from people with the following skillsets:

• HR
• Legal
• Finance, accountancy, bookkeeping
• Fundraising
• Media and communications

Purpose

Our Associate Counsellors provide emotional support to adult members of families where there is a child or children with complex medical needs.

Tasks

Families who have been assessed by an experienced therapist from the project will be referred to the Associate Counsellor who will:

• Make contact with families, organising timing and frequency of sessions
• Provide counselling/therapy sessions to a member of each family
• Undertake a minimum caseload of 2 clients
• Attend monthly, mandatory, group supervision (2 hours)
• Undertake The Maypole Project initial training (20 hours)
• Work to The Maypole Project model of support (including flexibility in location of sessions)
• Complete client notes and The Maypole Project paperwork as required
• Liaise with supervisor or the Lead Therapist in case of questions/difficulties
• Follow The Maypole Project policies and guidelines at all times whilst volunteering
• Attend service-wide activities including family activity events and fundraising events

For students: Please check whether your course placement requirements would enable you to provide counselling at external venues (clients home, hospitals, hospices etc). This would occur only after a settling in period and with additional training and support provided by The Maypole Project.

Support

Whilst volunteering you will have support from our Family Support Co-ordinator for day to day issues and our Lead Therapist or another qualified counsellor for monthly clinical supervision.

Location

At our offices in Orpington and Greenwich or, after a settling-in period, in local schools, hospitals, hospices and client’s homes.

Time Commitment

Volunteers days and hours are negotiable but, due to the long-term promise of support to our clients, a most valued aspect of our service, we do ask volunteer applicants to be available to volunteer for a minimum of 6 months from acceptance onto the volunteering programme at The Maypole Project. We would ideally like volunteers to aspire to offering 2 years commitment to the role.

Note

STUDENT PLACEMENTS ONLY: We will review your work with the project throughout your placement to your graduation. If appropriate after either 2 years experience volunteering with us in therapies OR 3 months minimum experience post qualification with The Maypole Project you will be considered for a sessionally paid role with the organization.

Person Specification

Education & qualifications

• Good general education (essential)
• Placement: Final year student studying on a counselling diploma (level 4) or a degree/masters in counselling or counselling/clinical psychology or psychotherapy OR Qualified counsellor, therapist or clinical/counselling psychologist (diploma or first degree or masters) (essential)
• Courses must be accredited by BACP or approved equivalent (essential)
• Associate Counsellor (essential)
• Qualified as outlined above (essential)

Previous experience

• Student placement: 20+ hours of support to adult clients (essential)
• Associate Counsellor: 100+ hours of counselling support to adult clients (essential)
• 20+ hours of face to face counselling experience to adult clients (desirable)

Skills & knowledge

• Good communication and interpersonal skills (essential)
• Person-focused approach (essential)
• Experience of supporting children and families (desirable)

Attributes

• Self-motivated (essential)
• Able to work flexibly (essential)
• Approachable (essential)
• Ability to empathise with families in difficult situations (essential)
• Discreet and able to adhere to confidentiality procedures (essential)
• Commitment to equal opportunities and a non-judgmental attitude (essential)
• Commitment to further training and personal development (essential)

Exemption clause

• 2 years without significant loss (including divorce/diagnosis of chronic illness)

Thanks for your interest in volunteering for The Maypole Project

This role is advertised as part of TPP's Free Giving Back Services. This volunteer advertisement copy has been supplied to TPP and applicants apply direct to the organisation. Please contact the organisation directly if you have any questions about this volunteer role.

Role Title: Advice and Information & Signposting Volunteer

Weekly Hours: Minimum 4 hours per week

Expenses: Expenses are compensated where applicable such as travel

Commitment: At least 3 months

Responsible to: The Service Navigation Lead

Project overview:

Mind in Kingston is a local charity that supports people with mental health issues, and campaigns to raise awareness about mental health in Kingston and surrounding areas. We are affiliated to National Mind but operate independently in the Borough of Kingston upon Thames and surrounding areas.

The Information, Advice, Signposting & Referral Service is designed to provide enquirers with empathic advice, information and/or signposting.

Volunteers are extremely valued within our team and a vital part of our service delivery. We encourage and welcome people with lived experience of mental health issues to apply to volunteer with us; this could be personal experience relating to yourself, a family member or a friend; or in a professional capacity working with people with mental health issues.

We care about everyone’s wellbeing and as an integral member of our team, volunteers receive support to ensure they are trained and skilled up in their roles that they may take further in their career aspirations. They receive regular supervision and development opportunities as well as be part of our volunteer awards programme to recognise and celebrate their achievement and contribution to our community. As team members, volunteers have the opportunity to engage with the board of trustees, staff and other volunteers both professionally and socially.

Main purpose of the role:

· To provide confidential telephone advice and information about local services to service users.

· To provide empathic listening.

· To signpost service users to appropriate services.

· To promote emotional and physical wellbeing to service users.

· To collect data for monitoring purposes.

Tasks will include:

· Phone or email service users to provide advice, information and signposting.

· To research and learn about local services for information.

· To record each interaction with a service user on an enquiry sheet and file these in line with data protection regulations

· To fill in the message book and inform colleagues about messages relevant to them.

· To immediately raise safeguarding concerns and complete safeguarding if necessary.

· To maintain regular contact with your supervisor

· To attend meetings and supervision on a regular basis.

What you will receive in return:

· Training in providing remote support and telephone skills including mental health awareness, and boundaries.

· Training in adult safeguarding and local procedures.

· Training for any other skills as identified by yourself and your supervisor.

· Regular check-in with your supervisor, and monthly clinical and managerial supervision.

· An opportunity to learn new skills and develop existing ones while being a part of a lively and supportive team at Mind in Kingston.

· References upon completing your volunteering with us.

· Reasonable expenses to be paid so you are not left out of pocket.

What we expect from you:

· Commitment for at least three months

· Attend and complete training as directed.

· Adhere to our policies and procedures, particularly confidentiality, data protection, Safeguarding and health and safety.

· Confidence in supporting people with mental health challenges.

· Be able to deal with distressed users in a calm and robust manner.

· Proactive engagement with your supervisor for support.

· Safe handling and return of any equipment issued.

You may on occasion volunteer from home, so a confidential space is essential.

Application Process:

· Two references (one from a professional contact) are required.

· An enhanced DBS check is necessary.

We ask volunteers for two references, one of which must come from a professional connection such as a current or previous employer or a tutor. You will also need to undergo an enhanced DBS (Disclosure and Barring Service) check, as you will be working with vulnerable adults.