Programmes technical lead jobs in strawberry hill, greater london

Title: IT Service Desk Manager 

Reporting To: Director of Operations 

Location: Hybrid, with a minimum of three days per week in the office. Our office is based near Latimer Road, London.

Salary: Up to £50,000 per annum 

Hours of Work: 40 hours per week (inclusive of a one hour paid daily lunch break)

Contract: Permanent

Benefits:

• 25 days annual leave per year, plus public holidays;
• Company electronic devices;
• Enhanced salary sacrifice pension scheme;
• Private health insurance after completion of probation;
• Eligibility for a Blue Light discount card

Closing Date: 3rd July 2025, 5pm 

Job Summary
Oversee our helpdesk, which acts as the first point of contact for requests for support from our staff and volunteers. Lead business as usual IT operations and support so our people have the tools they need to carry out their work. Work with correspondents to solve problems, allocate team members to tasks, resolve issues, and constantly improve processes, standards and service quality.
Key Responsibilities

Helpdesk

• Manage the team that runs our helpdesk to ensure it functions as well as it can and make sure routine tasks are always taken care of
• Oversee first-line support and provide second-line support for inbound enquiries, troubleshooting and solving cases wherever possible
• Identify common or emerging issues and support with identifying root causes to continually improve the service
• Engage with colleagues to escalate more complex issues for further support, coordinate their resolution if appropriate, and manage stakeholders
• Support and troubleshoot hardware and software issues, deliver induction training for new starters, and assist with access management and offboarding

Team Leadership and development

• Manage the team that runs our helpdesk to ensure it functions as well as it can and make sure routine tasks are always taken care of
• Follow, develop and suggest improvements to processes and documentation on how to respond to queries
• Modify or create processes as required in consultation with lead members of Operational, Technology and Security teams
• Make sure work is correctly logged to monitor workload across the team, and provide additional support where necessary
• Actively contribute to the development of the organisation to ensure it remains relevant, effective and of the highest quality

Devices and software

• Work with the technical team to ensure we deliver the IT service following industry best practice. Address gaps as required and continually monitor their effectiveness
• Maintain secure device build, patching according to policy, and ensure we have the means to consider, distribute and maintain approved software
• Manage a plan of joiners/movers/leavers, asset replacement, ensuring requirements handled in good time

Monitoring and KPIs

• Monitor the effectiveness of operational service, identify and respond to issues
• Maintain KPIs agreed with the Head of Operations and the Security Lead

Privacy, security, and audits

• Collaborate with the security team and auditors. Ensure services are delivered according to the ISMS objectives
• Action audit findings and collaborate on tackling systematic issues identified
• Routinely audit performance to make sure work is always of the highest standard and provide reports where necessary
• Ensure information is kept confidential, handled sensitively, and retained in accordance with our policies

Person Specification
Essential

• Experience of managing a small support team, with a desire to support and help others
• Understanding of helpdesk management and how to manage work and resources
• Good skills in managing devices and software
• Knowledge of GDPR (main concepts and principles)
• Working knowledge of a variety of devices and systems such as Windows, Mac/iOS, Chromebooks, Google Workspace
• Analytical, with a logical approach to problem-solving
• Excellent communicator both written and verbal
• Able to remain calm under pressure
• A collaborator who can consider others’ perspectives
• A quick learner and keen to learn new tools and skills
• Flexible and able to work on a wide range of activities
• Able to manage own time, confirm priorities and expectations
• Independent, but knows when to ask questions
• Understand when to make decisions and when to engage a wider group
• Comfortable dealing with ambiguous situations and objectives

Desirable

• Exposure to ITIL or knowledge of ITIL Foundation
• Experience with Jira and Salesforce

This role is subject to eligibility to work in the UK, plus satisfactory background and reference checks. We will be interviewing on a rolling basis and reserve the right to close the job advert early if we receive a high number of applicants.

We’re thrilled to announce four exciting opportunities to join the dynamic Evidence & Impact team at MSI Reproductive Choices! We’re looking for talented, driven individuals who are passionate about sexual and reproductive health and rights (SRHR), and who thrive on data, evidence generation, and impact communication. This is a chance to help shape how we measure and disseminate the real-world impact of our work — not from the sidelines, but by rolling up your sleeves and diving in. If you're a bold thinker who loves turning complex data into compelling stories, thrives in fast-evolving environments, and is excited about helping build a future-focused, resilient team, we want to hear from you. You’ll be part of a team that champions innovative research and drives sector-shaping insights — with the chance to become a thought leader and influencer in the global SRHR space. Come push boundaries with us and help drive meaningful change around the world.

Why This Matters 

In a world where 218 million women lack access to contraception, evidence isn't just academic—it's life-changing. Your work will directly influence: Delivering of lifechanging services to millions of women; $2+ billion in annual global SRHR investments that transforms healthcare delivery across 36 countries 

The Opportunity 

We are recruiting roles to spearhead different dimensions of our evidence ecosystem. Whether you are inside or outside SRH, or from health economics, development research, tech analytics, or academic evaluation, we want people who are driven by impact and excel at translating complex data into compelling action. If that matters to you, then we want you. 

About MSI

MSI Reproductive Choices is one of the world’s leading providers of sexual and reproductive healthcare. We believe that everyone should have the right to choose. From contraception to safe abortion and life-saving post-abortion care, we are committed to delivering compassionate, affordable, high-quality services for all.

Today, our organisation has almost 9,000 team members working in 36 countries across the world. Our success lies in the fact that MSI teams are locally led, entrepreneurial and results-driven, and are passionate about delivering high quality, client-centred care in their own communities. As a social business, we focus on sustainable delivery, efficiency, and funding models that are built to last, so that the women and girls we serve today will have a choice in the future too. #

We know that access to reproductive choice is life changing. For some, it can mean the ability to complete an education or start a career. For others, it means being able to look after the family they already have. For everyone, it means the freedom to decide their own future, creating a fairer, more equal world.

About the Role

Lead MSI’s flagship research initiatives and high-stakes third-party evaluations—ensuring world-class methodological rigour, strategic relevance, and real-world impact. This role is central to positioning MSI as a global thought leader in sexual and reproductive health and rights (SRHR). You will drive research excellence across the organisation while cultivating and strengthening relationships with research-focused donors who demand—and fund—the highest standard of analytical credibility. Your work will not only shape internal decision-making but also influence global SRHR agendas and investments.

Success Metrics:

• Research Excellence: All major studies meet or exceed donor expectations for methodological quality, ethical integrity, and utility—establishing MSI as a go-to centre of research excellence in the SRHR sector.
• Donor Engagement & Funding Growth: Tangible increases in funding and partnerships from research-oriented donors, with growing demand for MSI-led evidence initiatives.
• Strategic Impact: Research findings directly influence programmatic strategies, donor policy, and global SRHR discourse, leading to measurable shifts in access, quality, and equity in reproductive healthcare.

About You

For us, it’s vital that every MSI team member believes in and is committed to our organisational mission, vision and values.

This means that we will only accept applications from candidates who are unequivocally pro-choice.

Our values act as guiding principles, providing us with a clear direction. They set the tone for how we approach our work, interact with others and align ourselves as ‘One MSI’. It’s important that our team members truly resonate with our values and demonstrate them consistently, in all that they do.

We recruit talented, dynamic individuals with diverse backgrounds who share our mission and are focused on delivering measurable results. As an equal opportunity employer, we are committed to fostering an inclusive workplace where everyone can participate and contribute meaningfully. We value open-mindedness, curiosity, resilience, and a solutions-oriented mindset, alongside a commitment to promoting equality and safeguarding the welfare of both team members and clients.

We seek exceptional communicators who are self-motivated, solutions-driven, and aligned with MSI’s mission and entrepreneurial mindset. You should be dedicated to driving social change in an environment focused on sustainable impact, both locally and globally, and comfortable working with diverse teams in an ambiguous setting.

To perform this role, you’ll need the following skills:

Technical Research Expertise

• Expert knowledge of quantitative and qualitative research methodologies including RCTs, quasi-experimental methods; including multi-country evaluations and ethical research management.
• Proficiency in advanced statistical analysis and research data interpretation. Excellent data analysis skills using statistical software packages (STATA or R) and advanced excel skills; experience of advanced quantitative analysis techniques such as Interrupted Time Series Analysis, multilevel regression etc.

• Proficiency in developing new metrics and frameworks for assessing program impact, particularly in equity, disability, and marginalized group outcomes.
• Deep understanding of research ethics, protocols, and quality assurance processes
• Highly proficient in steering large-scale third-party evaluations.

Sector Expertise

• Substantial experience in sexual and reproductive health research
• Understanding of SRH research challenges, indicators, and measurement approaches
• Knowledge of key global health research institutions and networks
• Familiarity with demographic and health research data sources and methodologies

Stakeholder Engagement and communication

• Highly developed skills to influence and persuade ability to quickly and effectively build relationships with team members and stakeholders at all levels.
• Proven ability to communicate complex research concepts to diverse audiences

• Confident public speaking and strong communication skills, with the ability to craft persuasive, evidence-based narratives tailored to diverse external audiences such as donors, policymakers, and partners.
• Strong networks within academic research community and global health institutions
• Knowledge of evaluation standards expected by major donors and foundations

• Skilled in knowledge dissemination, including producing peer-reviewed publications and engaging in technical forums.
• Ability to build strategic research partnerships and secure funding through external engagement.

Team leader:  

• Strong leadership in managing research portfolios and teams and skilled at capacity building approaches.
• Exceptional ability to foster learning cultures that value evidence-based decision making and continuous improvement
• Strong mentoring and coaching skills at individual and team levels

Prioritisation and Multi-tasker: Strong ability to manage multiple tasks and effectively prioritise workload

To perform this role, you’ll need the following experience:

• Extensive (minimum of 8 years) experience in leading research in global health
• Strong track record in managing multi-country research initiatives and partnerships.
• Demonstrated experience in thought leadership, research dissemination, and donor engagement.
• Proven ability to manage teams, budgets, and deliver high-quality research outputs in a fast-paced environment.

Formal education/qualification

• Advanced degree in Public Health, Social Sciences, or related fields is essential.
• Additional qualification or formal training in research design or impact evaluation desirable
• Proficiency in French is highly desirable (please state level in application)
• Additional qualification or formal training in research design, epidemiology or impact evaluation, data visualisation such as PowerBI; advanced excel skills - desirable

Please view the job framework on our website. 

Location: London, UK (minimum of 2 days per week in the office).

Full-time: 35 hours a week, Monday to Friday.

Contract type: Permanent.

Salary: £46,000 - £59,600 per annum for UK based candidates. Discretionary bonus + benefits. 

Salary band: BG 10

Closing date: 8th July (midnight BST). Interviews may take place before this date for exceptional candidates.

For internal employees applying from an MSI country programme, the role will be positioned within the existing salary structure of the country. Local terms and conditions of the country will apply. 

Senior Management Accountant
Finance
Full-time, 41 hours per week (including one hour paid lunch break)
Permanent
£59,004.75 per annum
Application deadline: 12pm (midday) on Wednesday 25 June 2025

About the role:

We are looking for a Senior Management Accountant who can work with our high performing team to deliver a first-class management accounting service to the British Museum.

You will be responsible for ensuring that best practice is embedded across the British Museum in relation to fund accounting, grant management and the financial aspects of the Museum's Advancement strategy and Public Engagement activities. This is an exciting chance to work with a first-class team in a world renown institution.

Key areas of responsibility:

• Support the Collections and Public Engagement business areas in development and monitoring of our public engagement and advancement strategies. Advise on fund accounting and grant management, heritage assets accounting and financial processes.
• Project work - advise colleagues on Museum wide projects and develop processes for/contribute financial expertise towards these, analyse income and expenditure streams and provide and review financial information for business cases and funding applications.
• Accounting services and line management - line management of management accountants, including mentoring and developing your team. Preparation of management reports and quarterly forecasts. Support budgeting processes for departments across projects. Coordination of financial information for reports and paper, ensuring compliance with donor requirements and other activities.

For more information, please see the job description.

About you:

• Educated to degree level or equivalent.
• Qualified accountant - ACA, ACCA or other.
• Knowledge of fund accounting and grant management
• Good technical knowledge of relevant regulatory and accounting frameworks (including Accounting Standards, VAT, income tax, NI), IT literacy with strong excel skills and experience of accounting systems.
• Audit experience including some post qualification experience.
• Experience of project management.
• Demonstrable ability to juggle conflicting demands and prioritise personal and team workloads appropriately.
• Able to demonstrate strong judgement and able to present complex financial information to senior and non-financial staff clearly.
• Experience of developing and streamlining processes and setting service standards

About the British Museum:

Founded in 1753, the British Museum's remarkable collection spans over two million years of human history and culture. The Museum is a leading visitor attraction, and its world-famous collection includes the Rosetta Stone, Egyptian mummies, the Sutton-Hoo finds, and the Lewis Chessmen. The Museum also holds an extensive collection of prints and drawings spanning 600 years, including works by the greatest graphic artists such as Dürer, Michelangelo and Rembrandt.

You can view a selection of our impressive collection of prints and drawings in our virtual gallery.

The Museum offers a competitive benefits package including:

• Generous annual leave allowance of 25 days (rising to 30 days after 10 years' service) plus 2.5 privilege days and plus bank holidays.
• Membership of the civil service defined benefit pension scheme (find out here what benefits a civil service pension provides).
• Free entry to a wide range of museums and exhibitions
• Participation in private and public Museum activities, including talks by leading curators from around the world and behind-the-scenes opportunities to learn how museums care for and manage their extraordinary collections.
• Interest-free travel, bicycle, and rental deposit loans
• Professional and personal development opportunities
• Employee Assistance Programme
• Discounts on food and gift shop purchases

Additional details:

For more information about this role, please see the job description.

If you have any additional needs that we should be aware of to support you with your application, please provide details

We have a legal responsibility to ensure that employees have the right to work in the UK. If you currently do not hold the right to work in the UK, we can only sponsor a limited number of roles that meet eligibility criteria. To offer a sponsorship, the job role you apply needs to be in the list of eligible occupations: https://www.gov.uk/government/publications/skilled-worker-visa-eligible-occupations. Additionally (with some limited exceptions), the role will need to meet the minimum salary threshold of £38,700 or the going rate for the job, whichever is the highest. You can find more information here: https://www.gov.uk/skilled-worker-visa/your-job

The British Museum is committed to promoting equality of opportunity for all staff and job applicants. We aim to create a working environment in which all individuals can make best use of their skills, free from unlawful discrimination or harassment. We value the benefits that a diverse workforce brings to a museum which represents world culture. The Museum is committed to ensuring that no job applicant suffers unlawful discrimination because of any protected characteristics. Our recruitment procedures aim to ensure that individuals are treated because of their relevant knowledge, skills, and experience.

We specifically encourage applications from candidates from ethnic minority groups who are underrepresented within our senior roles.

We offer a flexible way of working scheme that allows our employees to work remotely in a way that suits them and the organisation. We welcome questions and conversations at interview stage about how flexible working could work for you. We would typically see this role as working on site about 1 or 2 days a week.

The Museum also adheres to the HMG Baseline Personnel Security Standard (BPSS) for pre-employment screening of Civil Servants.