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Support Coordinator

We’re looking for an innovative, passionate and professional individual with excellent communication and organisational skills to a new project in West Yorkshire to deliver 6 month reviews to stroke survivors of working age.

This is an exciting opportunity to work with stroke survivors and their families to support them following stroke.

Position: S11272 Stroke Support Coordinator

Location: Homebased Bradford, Wakefield and Leeds. However, frequent travel will be required as part of this role (may include team meetings or other work-related meetings)

Salary: Circa £21,948 per annum (FTE circa £27,400 per annum)

Hours: Part-time, 28 hours per week

Contract: This is a fixed-term contract until 30 June 2026. Our services are contracted, we currently have funding for this contract until 30 June 2026.

Benefits: 25 days’ annual leave plus bank holidays (this will increase with service up to 30 days, full time equivalent) cashback and discount scheme, employee assistance programme, learning and development, pension scheme, Life Assurance, Eye Care vouchers, Long Service Award, Tax-free childcare, Health Cash Plan, Working Pattern Agreement, flexible working opportunities available.

Closing Date: 15 June 2025. We reserve the right to close this vacancy early if we receive sufficient applications for the role.

Interview Date: 18 and 19 June 2025

Interviews will be held via video conferencing. Please let us know if this will present any challenges when you email your application.

The Role

The service aims to identify and address the needs of stroke survivors in relation to employment and volunteering.

Reporting to the Stroke Service Delivery Coach, the Stroke Support Coordinators will:

• Deliver 6 month post stroke reviews to people affected by stroke
• Provide personalised information, advice and support especially in relation to employment, volunteering and secondary prevention

About You

The post holders will:

• Be motivated and flexible in their approach
• Able to process new information easily
• Have a background in supporting others ideally in health, social care or the voluntary sector
• Be able to demonstrate previous experience of working collaboratively with other professionals and colleagues
• Be confident and able to use IT systems including data bases

This role requires extensive travel across a large geographical locality to visit people at home and in community settings. Candidates must be able to demonstrate how they can meet this requirement of the role

To fulfil the role, you must be a resident of the UK and have the right to work in the UK.

When you click to apply, you will be able to see the full responsibilities and person specification for further information on the role.

Please submit your CV, (including details of your current address), and a supporting statement of no more than two pages, demonstrating how you meet the person specification and what you bring to the role in terms of your skills and experience.

If you are applying under the Disability Confident scheme, please indicate this in your supporting statement.

Finding strength through support

The organisation is the only charity in the UK providing lifelong support for all stroke survivors and their families. Providing tailored support to tens of thousands of stroke survivors each year. This support includes one-to-one and group support, funding vital scientific research into stroke prevention, acute treatment, recovery and long-term care, and campaigning to secure the best care for everyone affected by stroke. 

They are here for stroke survivors and their loved ones, from the moment they enter the new and frightening post-stroke world, supporting them every step of the way as they find their strength and their way back to life.

It’s only thanks to the generosity of supporters and donors that they can provide vital support. 

The Association is driven by an ambition to improve the lives of everyone affected by stroke. This means they’re determined to create an equitable and inclusive workplace that benefits from the difference, and thrives on the diversity, of our people. Guided by an approach to solving inequity in stroke, the team are prioritising listening to, and learning from, lived experience across the charity.

The charity are working to improve the representation of this lived experience at all levels within the Association and are eager to recruit applicants from a variety of communities and backgrounds. We are keen to receive applications from people affected by stroke, people of colour, members of LGBT+ communities, and disabled people because these identities and experiences are underrepresented and would add enormous value to how the organisation work.

A Disability Confident employer, the organisation is making great progress focusing on flexible working, reasonable adjustments and access to work. The charity has a variety of staff network groups and are committed to continuously improving diversity and inclusion efforts. If you have questions, or access needs, we’re happy to discuss any support and adjustments we can make throughout the recruitment process so that you’re able to contribute your best in a way that meets your needs.

You may also have experience in areas such as Care Coordinator, Stroke Support, Stroke, Care, Care Worker, Support Worker, Carer, Care Team Leader, Support Team Leader, Volunteering Manager, Volunteer Coordinator, Support Group, Support and Advice, Social Care, Carer Support, Support Service. #INDNFP

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

Unifrog’s mission
 

We’re on a mission to level the playing field when it comes to young people finding and applying for their next step after school. We're achieving this by bringing all the available information into one single, impartial, user-friendly platform that helps students to make the best choices, and submit the strongest applications. We also empower teachers and counsellors to manage the progression process effectively.

Our outlook is global - we work with schools and universities all over the world, from the US to New Zealand, and from Italy to Hong Kong. We want to make it so that young people can compare every opportunity taught in English, wherever it is in the world, and have all the support they need to make successful applications.

We have a clear social purpose, and we’re hugely ambitious. We already work with over half of UK secondary schools, and hundreds of international schools. We are growing rapidly in terms of the number of our customers, in terms of how much they use our platform, and in terms of the breadth of products we offer (check out this video to hear more about the Unifrog platform).

Our team is at the heart of our business and is integral to our success. We work hard to foster a culture of openness, happiness and innovation, and we commit to helping every individual learn and grow so that they can reach their full potential. We want to hire talented people, whatever their background. If you are excited by our mission and are ready to work hard, please don’t hesitate to apply. We look forward to hearing from you!

We believe in the power of diversity. If you are from an ethnic minority background, we would like to strongly encourage you to apply. 
 

The role and your key responsibilities

As a Senior Account Manager, your role is to line manage a regional team of Account Managers to maximise partner engagement and ensure we retain sky-high resubscription rates. You will manage your regional team’s objectives and regularly monitor and report on progress towards this. 

Alongside managing your team, you’ll work with a cohort of partner schools and colleges, facilitating an environment which identifies and promotes best practice across partners within your region. Using data analysis across schools and colleges within your region, you’ll identify trends and opportunities to further increase the use of Unifrog, maximising engagement and resubscription rates. Please note you will need to be based in Hertfordshire, Bedfordshire or North London for this role.

Your key responsibilities will include:

• Line manage a regional team of Account Managers to achieve their resubscription and engagement goals, delivering weekly check-ins with each team member to review their progress with partners.

• Run team meetings with your regional Account Management team to review key engagement strategies, objectives and share best practice.

• Meet weekly with the Head of Account Management, reporting on progress with your partners, and the progress of your regional team.

• Analyse regional engagement data to spot trends and work closely with the Head of Account Management to devise and implement strategies to improve on any areas of low engagement.

• Work with Senior Account Managers, Head of Account Management and other Unifrog colleagues, to design and implement projects and processes across the Account Management team, that help deliver against our organisation’s objectives and mission.

• Work with a region of schools and colleges with the responsibility of an Account Manager, providing resources and strategies which maximise staff and student engagement with Unifrog, and identifying and promoting best practice across partner schools.

• Deliver targeted training sessions to staff within our partner schools and colleges via workshops and presentations, delivered remotely or in person.

• Work closely with your regional Area Manager to improve Unifrog engagement and maintain a sky high resubscription rate.

What we’re looking for

• Strong communication skills – written, over the phone and on video calls.

• 1+ years’ Account Management experience.

• Track record of excellent relationship management.

• Ability to identify strengths and areas for improvement within a team, and to put relevant support in place.

• Ability to listen to feedback and adapt quickly and flexibly.

• Extremely well organised.

• Keen attention to detail.

• Active listening and objection handling skills.

• Ability to use data to help inform strategies and processes.

• Proactive attitude and willingness to get stuck in.

• Experience in working with schools and colleges is preferred but not essential.

• Experience leading a high performing team is preferred but not essential.

You will be joining a team of highly motivated people who are passionate about our mission of helping students to find the best next step for them after school. If this excites you and you’re an energetic person who is willing to learn, then we’d love to hear from you.

Working together

You’ll work alongside an Area Manager in your region, as well as people in our Partner Success and Account Management teams. You’ll be line-managed by our Head of Account Management. 
 

Benefits

Head to our jobs page for a full list of the excellent benefits we offer our team.

• Join one of ‘the best organisations to escape to’ and help transform careers and destinations in schools. We’re also a certified Great Place to Work.

• Become part of a committed, dynamic, and growing company. We want to build our team for the long term: if you do well, we will do our best to make sure you want to stay at the company for a long time.

• Professional development is important at Unifrog. You will define your own 6-month objectives and will be supported by your line manager and the rest of the team to achieve them. You will have an annual training allowance to spend on what you need to grow and progress.

• Influence the company’s direction: we love to promote great ideas, wherever they come from.

Key details
 

• £42,312 per annum (Grade C), plus commission, car allowance and a share in a company-wide performance bonus. 

• OTE £47,000.

• Permanent and full-time. 

• 28 days paid holiday per year (plus bank holidays).

• Working hours are 9:00am to 5:00pm, Monday to Thursday, and 9:00am to 4:30pm on Friday.

• Full UK driving licence and access to a car is essential.

• All travel expenses covered.

• Candidate will need to be based in Hertfordshire, Bedfordshire or North London.

• Home based with some travel to schools and colleges in your region

• Start date: as soon as possible, though we will be flexible for the right candidates.

• To discuss any details about the role before applying, please contact Mhairi (details on our website)

• We can only consider candidates who have the right to work in the UK.

Application process

• Deadline: 10:00AM (BST) on Tuesday 17th June 2025. 

• Stage 1: Application form (~1 hour) ✍️

• Visit our website to upload your CV and complete the questions and tasks below. Please note that we do not review CVs at this stage of the application process so please be as specific as possible about your experience.

• i. With reference to examples of your recent experience, what would make you an excellent candidate for this role? (250 words)

• ii. Tell us about a time you led a team or group to achieve a challenging objective. What did you do to ensure its success? (250 words)

• iii. You receive the following email from the head of large group of schools in England:

'Hi X,

One of the schools in our Trust has asked for more information about Unifrog and how we've been getting on with the platform this year.

They're currently using a free platform with their lower year groups, so they're covered with that, but are looking for something to support their KS4 & KS5 students.

Can you provide some information on how Unifrog can support them specifically with those Key Stages, and maybe some costs around a subscription?

Best wishes,'

What next steps would you take following on from this email, and how would you respond to the contact? (250 words)

• Stage 2: Phone task (15 minutes) ��

• A short role play task over the phone. We will schedule these tasks throughout the application window.

• Stage 3: Video call interview (1 hour) ��

• Pre prepared presentation (10 mins)

• Standard Q&A from a panel of three, including questions about your experiences and how these relate to the role, and scenario questions based on common situations you might face (plus time for your questions) (50 mins).

• Video call interviews will be held w/c 23rd June 2025.

• Your answers are an opportunity to let us know more about your motivations and experience. While we understand that candidates might want to use AI to improve parts of their application, we strongly encourage you to write your answers independently. 

Please note, we compare all answers to an AI generated answer. Where we suspect AI has been used to write the majority of the answer, this will be taken into consideration when scoring. 

Inclusion and diversity at Unifrog

• Within the company we try to foster a culture of innovation, and a happy working environment, both because this is the right thing to do, and because we think this results in the most effective team. To this end we believe in open communication, celebrating successes, supporting each other, not being afraid to be wrong or to fail, and promoting good ideas wherever they come from.

• As a platform that supports teachers and students from a huge variety of backgrounds it’s important that our team and leadership reflects this diversity. This is something we are actively working towards and prioritising. We want to embed diversity, equity and inclusion across everything we do, continually evaluating policies and practices to make sure they are inclusive and equitable.

• To make sure everyone’s voice is heard and people have the opportunities to learn to be better allies in the workplace, we encourage the team to share what they’re celebrating, facilitate training and group discussions, and seek regular feedback about what more the company could do to help people feel included.

• To ensure that our recruitment process is consistent and fair, we anonymise your application and therefore do not see your name, personal, educational or professional background. We also randomise the order of responses so that it’s less likely that a candidate is advantaged or disadvantaged by where their answers appear compared to other candidates.

Are you passionate about building safety and ready to lead from the front? This is a unique opportunity to make a lasting impact as the Building Safety Manager for YMCA Thames Gateway Group. In this role you'll have the exciting challenge of shaping and leading a team focused on responding to the increased importance of building safety and compliance. You'll oversee a diverse portfolio of 38 properties, ranging from hostels and self-supported accommodation to nurseries, youth centre, a gym, and a café. You will ensure the safety, compliance, and operational integrity of these sites, directly influencing the wellbeing of the communities and beneficiaries we serve. As part of this role, you will: Build and lead a team that responds to and manages safety and compliance issues across our properties. Influence change by embedding best practices in building safety and compliance. Be pivotal in ensuring a secure environment, meeting regulatory requirements while maintaining a community-focused approach. Join us at YMCA Thames Gateway Group and play a leading role in keeping our properties safe for everyone. This is your chance to shape the future of building safety within a mission-driven organisation.

This is a highly rewarding role and an exciting opportunity to join and lead our small, yet experienced and impactful team. The role offers the platform to work creatively and flexibly internationally, network with fantastic organisations and help to influence, shape and sustain TTI’s strategy and activities in this pivotal time in the organisation’s development.

Trauma Treatment International (TTI) is a registered charity in the UK. Our focus and expertise is in providing evidence-based psychological treatment and support to victims of collective violence around the world. As well as providing treatment for victims directly, we work with organisations and communities to manage, mitigate and prevent trauma.

This is a remote working role, with attendance at events or locations as required throughout the year. We offer a permanent employment contract and are looking for a minimum time commitment of 3 days per week – we are open to consider other flexible arrangements or up to 80% hours (within budget); Salary is based on full-time equivalent of £75,000pa. Opportunity for increase with securing of successful financial growth.

Key Areas of Responsibility include:

· Leadership:

o Embedding and implementing through the team our 2025-2023 Strategy;

o Providing charity expertise and governance oversight;

o Providing leadership to the remote team following trauma-informed principles;

o Building organisational sustainability through existing donor relationship management and appropriate diversification in fundraising/income generation/donor relationships;

o Building strategic partnerships and alliances.

· Strategic

o Provide leadership and direction, reporting to the Board of Directors, on all aspects of the ongoing refinement and implementation of TTIs Strategy, Theory of Change and annual delivery plans;

o Lead a robust culture of evaluation of our impact.

· Organisational and Finance

o Oversee TTI’s operational and fiscal function and performance, ensuring best practice in all we do.

· Stakeholder Management

o Publicly represent the organisation, enhancing visibility, developing brand awareness, and demonstrating the impact and value delivered by TTI.

o Engage continuously with donors and funders to build strong relationships and seek new and diverse funding and investment partnerships.

Key experience and attributes you will need to bring:

• Minimum 6 years’ experience at Senior Leadership/Management level ideally gained in non-profit organisation or other humanitarian setting.

• Some prior experience of interacting with a Board of Directors.

• Experience of financial compliance including demonstrable experience of actively setting and managing budgets, preparing cashflow projections and working with financial reports – this experience is likely to have been gained over at least 3 years’ active, first-hand participation.

• Prior experience of working in a growth environment, ideally having gained involvement in income generation/fundraising.

• Experience working with external funders, partners, and collaborators

• Demonstrate clear understanding of Charity Code and governance obligations including Charity Commission requirements and charity law.

• Possess and demonstrate strong leadership experience and ability to lead with a coaching / mentoring/ trauma-informed style in order to maintain organisational culture, valuing the people of the organisation. 

What we can offer you:

o 33 days annual leave, pro rata to reflect contractual hours (including bank holidays and 3 mandatory days over the Christmas period)

o 3% Employer Pension contribution

o Commitment to staff wellbeing as a trauma informed organisation

o Commitment to personal and professional development

o Flexible working to fit your personal circumstances

o Opportunity to lead the organisation and make your mark as the organisation grows

SAFEGUARDING and SAFER RECRUITMENT

TTI is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. As part of this commitment, we undertake basic disclosure checks for all roles within the organisation, and for our roles working directly with our beneficiaries, at an enhanced level.

Having a criminal record will not automatically exclude applicants. All employees are expected to have a knowledge and understanding of safeguarding and child protection procedures and to comply with and have a commitment to best safeguarding practice at all times, immediately reporting any concerns regarding Safeguarding and Child Protection or the protection of Vulnerable Adults to the Designated Safeguarding Lead and/or Deputy Designated Safeguarding Lead.

All offers are subject to satisfactory completion of the pre-employment screening process including disclosure checks, right to work and references.

How to apply

To apply for this position please submit a full CV and supporting statement of no more than one side of A4 outlining your suitability and motivation for the role.

Closing date: 5pm on June 30th 2025

Trauma Treatment International (TTI) is committed to supporting you with your application. If you feel you meet some of the criteria but not all, we really hope you'll enquire and learn more.  We welcome all candidates to apply, regardless of age, sex/gender, disability, race, religion, sexual orientation, marital status or pregnancy/maternity.

If you have any questions, or any disability and require reasonable adjustment/s to any part of the selection process then please contact Jenny George.. We can arrange informal chats with the current CEO Quen Geuter upon request.

We are seeking a dynamic and experienced strategic lead to drive the next phase of our Right to Health campaign. This new role will work with our experienced and well respected team and our extensive network, to make the political case for the better legal recognition and real-world protection for the right to health. 

An ideal candidate

You will be a passionate and experienced advocate for health, human, social or environmental rights, committed to driving meaningful change in the UK. You will bring proven expertise in leading policy, advocacy, or parliamentary engagement work - ideally within health, human rights, social or environmental justice sectors - and thrive in building strong, strategic relationships with government, civil society, and community stakeholders.

You have a good understanding of the structural causes of health inequality and the power of human rights frameworks to address them. You will know how the UK political and parliamentary systems work, and you are skilled at influencing these processes through clear, compelling narratives backed by evidence.

You are able to communicate with clarity and impact, tailoring your message to diverse audiences - from policymakers to grassroots activists. You are confident working independently and collaboratively within a small, flexible team, balancing strategic vision with practical delivery. Your approach is solutions-focused, inclusive, and grounded in the lived realities of people affected by health inequalities.

Most importantly, you are motivated by the opportunity to join a dynamic and well respected organisation and lead a strategic campaign that challenges the status quo and contributes to a fairer, more just UK.

You have the right to work in the UK and be able to work from home in London or within easy reach of London.  A minimum of weekly attendance in London will be required.

This opportunity is open to applicants wishing to deliver the work on a self-employed freelance or employed basis.