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Top job
Citizens Advice Hertsmere, Hertfordshire (On-site)
£28,000 (pro-rata, depending on experience)
The role supports clients in reducing energy costs, improving home comfort, and lowering carbon emissions
Posted 3 days ago Apply Now
Top job
The Baytree Centre, SW9, London (On-site)
£55,000 - £59,000 per year FTE | £33,000 - £35,400 (pro-rated amount)
The Baytree Centre is seeking a values-led leader with strong finance, HR & operations experience to drive organisational excellence.
Posted 2 days ago
Closing in 4 days
Royal Meteorological Society, Reading (Hybrid)
£32,000 - £34,000 per year
Posted 3 weeks ago Apply Now
Closing today at 23:30
London School of Economics, City of London (On-site)
Salary from £59,949 to £68,160 pa inclusive, with potential to progress to £75,073 pa inclusive of London allowance and a £6,000 market supplement.
Posted 2 weeks ago
South East London Mind, Greater London (Hybrid)
£32,508 per year (based on a full time salary of £40,635)
Seeking a manager, with significant experience of working within welfare benefits, to oversee SEL Mind's Benefits Service
Posted 6 days ago
Youth Endowment Fund, London (Hybrid)
£75,500
We are looking for an experienced Assistant Director of Public Affairs and Partnerships to support our re-endowment work at a senior level.
Posted 1 week ago
Closing in 5 days
TPP Recruitment, London (Hybrid)
£70000 - £80000 per annum
Posted 3 weeks ago Apply Now
Closing in 5 days
East End Community Foundation, Isle of Dogs (Hybrid)
£25,000 - £30,000 per year
Posted 3 weeks ago Apply Now
Page 17 of 39
Hertfordshire (On-site)
£28,000 (pro-rata, depending on experience)
Part-time (28 hours per week)
Permanent

Actively Interviewing

This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!

Job description

Location: Citizens Advice Hertsmere, outreach across various locations

Purpose of the Role

To deliver high-quality energy advice and advocacy to individuals and households, particularly those vulnerable or experiencing fuel poverty. The role supports clients in reducing energy costs, improving home comfort, and lowering carbon emissions.

Key Responsibilities

  • Provide tailored energy advice via:
    • Face-to-face appointments and Telephone
    • Community events and workshops
  • Support clients with:
    • Understanding fuel tariffs and energy bills
    • Improving energy efficiency and thermal comfort
    • Accessing grants, rebates, and financial support
    • Resolving issues with energy suppliers
    • maintain accurate case records and report outcomes
    • Meet project targets and comply with funder requirements, Build partnerships with local agencies and stakeholders
    • Contribute to Citizens Advice’s research and campaigns
    • Stay up to date with relevant legislation and policies

Person Specification

Essential:

  • Experience in advice-giving or customer support (e.g., call centre, community outreach or within Citizens Advice)
  • Ability to manage workload independently and meet targets
  • Strong communication and interpersonal skills
  • Commitment to equity, diversity, and inclusion
  • Willingness to undertake NEA Level 3 Energy Awareness training

Desirable:

  • NEA Level 3 or 4 qualifications in energy awareness or decarbonising homes
  • Experience working with vulnerable communities
  • Familiarity with Citizens Advice systems and values

Benefits

  • Generous
  •  office closure days over Christmas
  • Pension contributions
  • Flexible and some hybrid working options considered
  • Free Parking
Posted by
Citizens Advice Hertsmere View profile Organisation type Registered Charity Company size 11 - 20
Posted on: 11 September 2025
Closing date: 11 October 2025 at 23:30
Tags: Advice / Information, Social Care / Development, Advocacy, Energy, Social / Support Work