Project management jobs

Job Description: Head of Services

Reports to: Chief Executive

Location: Woking, Surrey

Hours of Work: Full time, 37.5hrs per week

Salary: £42,000 - £45,000 (DOE, pro rata)

About Us:

At York Road Project, we are dedicated to transforming the lives of individuals experiencing homelessness in Woking. We believe in harnessing the unique strengths and potential of each individual to create a pathway towards stability and independence.

The Role:

We are looking for a proactive and organised Head of Services,  providing full operational leadership across our Accommodation Services and Day Centre Services, ensuring safe, consistent and effective delivery across all frontline provision.

This includes:

• Direct Access Accommodation (10 beds)
• Move-on properties (14 beds)
• Day Centre Services
• Frontline staff across both services

The role holds full responsibility for day-to-day operational delivery and decision-making within services, ensuring they run safely and effectively, with only critical or strategic issues escalated to the Chief Executive.

The role also provides management oversight of property, compliance and health and safety functions delivered by the Facilities Manager and wider staff teams.

Key Responsibilities:

Service Oversight

• Provide operational leadership across both services, ensuring safe, consistent and effective delivery.
• Support and enable staff delivering day-to-day services, providing clear leadership, guidance and appropriate autonomy within agreed standards.
• Maintain service quality, structure and consistency, stepping in where required to resolve operational issues.
• Promote a collaborative, trauma-informed working culture where staff are empowered to deliver services effectively.
• Use service delivery data, client feedback and staff insight to support continuous improvement.
• Ensure accurate recording of service activity and outcomes is maintained.

Accommodation & Day Centre Services

• Provide management oversight of Direct Access Accommodation and move-on properties, ensuring safe and effective delivery.
• Ensure occupancy levels, allocations and housing processes are effectively managed by operational staff and administrative support functions.
• Maintain operational oversight of property standards, compliance systems, inspections, maintenance reporting and fire safety processes delivered by the Facilities Manager and wider staff teams.
• Ensure compliance with HMO requirements, supported housing standards and organisational procedures through monitoring and escalation where required.
• Provide leadership and support to staff responsible for housing management functions, ensuring systems are followed consistently.

Safeguarding & Risk Management

• Provide oversight of safeguarding across all services, ensuring procedures are followed consistently.
• Ensure safeguarding systems, risk assessments and incident management processes are implemented effectively.
• Monitor safeguarding activity and ensure appropriate action and escalation.
• Support staff in managing safeguarding concerns, complex needs and high-risk incidents.
• Ensure safeguarding concerns are escalated in line with organisational and statutory requirements.

Health & Safety

• Provide management oversight of health and safety across all services, ensuring safe and compliant working environments.
• Work alongside the Facilities Manager to ensure health and safety policies, risk assessments, inspections and safe systems of work are effectively implemented and maintained.
• Monitor operational health and safety activity within services, ensuring hazards, incidents and safety concerns are identified, recorded and escalated appropriately.
• Ensure safe systems of work are followed across services, including lone working procedures and site safety processes.
• Escalate serious health and safety concerns in line with organisational procedures.

Staff Leadership & Management

• Provide supportive leadership across both services, fostering a stable and positive working environment.
• Lead supervision, reflective practice and performance management conversations.
• Promote a trauma-informed approach across the team.
• Build a culture of accountability, openness and professionalism.
• Oversee recruitment, induction, training and development.
• Manage rotas and staffing levels to support service delivery and wellbeing.
• Ensure staff are supported in managing complex and challenging situations.

Reporting, Service Development & Operational Oversight

• Oversee referrals, allocations and engagement pathways across services.
• Maintain oversight of operational data, ensuring accuracy and reliability.
• Monitor service performance, demand, outcomes and operational pressures.
• Produce regular reports for the CEO covering activity, performance, risks and outcomes.
• Analyse data and feedback to identify trends and service improvement opportunities.
• Support development of effective client progression pathways.

On-Call & Operational Cover

• Participate in a Monday–Friday on-call rota.
• Respond to urgent operational incidents and staffing issues.

Professional Standards & Ways of Working

• Work in a trauma-informed, person-centred and non-judgemental way across all service delivery.
• Maintain confidentiality and comply with GDPR and organisational policies.
• Work collaboratively with partner agencies to support positive outcomes for clients
• Maintain clear and appropriate professional boundaries with clients, staff and external partners.
• Manage workload independently, prioritising competing demands effectively.

Knowledge and Skills:

Essential

• Significant experience leading frontline or community-based services delivering high‑quality, trauma‑informed emotional and practical support.
• Strong track record of supervising, developing, and supporting staff and volunteers, including performance management and professional growth.
• Demonstrable experience of safeguarding adults and/or children at risk, with confident use of safeguarding processes.
• Proven ability to oversee operational service delivery in complex or high‑pressure environments and make sound, independent decisions.
• Experience setting service aims, outcome objectives, and KPIs, and reporting performance to senior leadership, commissioners, or governance boards.
• Ability to reach, engage, and develop services for vulnerable or underserved groups.
• Experience working collaboratively with partner agencies and external stakeholders to deliver integrated support.
• Skilled in managing competing priorities while maintaining service quality and compliance.

Desirable

• Working within homelessness, supported housing or related sectors.
• Delivery of trauma-informed services.
• Involvement in service development, redesign or improvement projects
• Setting and monitoring KPIs or outcome frameworks
• Managing budgets or operational resources.
• Working with volunteers in service delivery.

Personal Attributes

• Ability to manage competing priorities under pressure.
• Resilient and confident working in complex environments.
• Commitment to supporting people experiencing homelessness.
• Positive attitude, maintains a positive attitude even in challenging situations.
• Future-orientated, has a forward-thinking perspective, anticipates future needs or issues and plans accordingly.
• Team worker, demonstrates a commitment to strong collaborative work by actively engaging with colleagues, volunteers, external partners and to be accountable for the outcome.
• Ownership, a willingness to take ownership of tasks and projects and to be accountable for the outcomes.
• Aligned with the values and mission of York Road Project.

Benefits:

• Holiday entitlement of 25 days per annum, plus bank holidays (pro-rata) 
• Pension Scheme.
• Birthday day off.
• Medicash healthcare plan,
• Flexible working and hybrid working opportunities. 

Are you an experienced and compassionate leader with a passion for empowering young people and making a difference?

At NYAS (National Youth Advocacy Service), we are dedicated to making a lasting impact on the lives of children, young people, and adults at risk. We believe no child or young person should ever be alone or voiceless in the care system, in family court, or when decisions are being made about their future.

We are seeking an experienced and motivated Project Coordinator, working 28 hours per week, to lead the delivery of Project Unity across England. Project Unity provides high-quality, rights-based advocacy and intensive support to care-experienced young mothers who are pregnant or have recently given birth, helping to empower young mothers, strengthen outcomes and prevent children from entering care.

About Project Unity England

Project Unity England improves outcomes for care-experienced young mothers and their children through collaborative, multi-agency working, delivered through cluster-based areas bringing together local stakeholders for coordinated, community-focused support. Cluster one is based around London and cluster two around Yorkshire, with a third cluster area to be identified in year three. Travel between cluster areas is expected, particularly from year two onwards.

As Project Coordinator, you will support delivery and development of Project Unity within your assigned cluster areas, working closely with partners and internal teams. Key responsibilities include:

• Coordinating project activities and line managing senior practitioners
• Supporting planning, implementation and monitoring of local initiatives
• Facilitating communication between partners and stakeholders
• Organising professional meetings, workshops and events
• Tracking progress and sharing best practice across clusters

This role offers the chance to work across diverse cluster areas, influence at both local and Parliamentary level, and make a direct impact on services for care-experienced young mothers and their children.

About the role

You will provide day-to-day leadership of Project Unity, supporting a team of Project Workers and volunteers to deliver high-quality, advocacy-led, trauma-informed support that empowers young mothers to understand their rights and have their voices heard.

Working with local authorities, health partners, safeguarding networks and community organisations, you will build relationships and referral pathways, monitor outcomes, and identify opportunities to strengthen and grow the service – leading meaningful work within a values-led organisation.

About you

You are passionate about supporting vulnerable young people and families, confident leading teams within a trauma-informed environment, and able to balance operational oversight with a person-centred approach.

You will have experience working with vulnerable young people or families in a social care, advocacy or support setting, alongside experience managing or supervising staff and/or volunteers, plus a strong understanding of safeguarding frameworks and relevant legislation. Excellent communication and organisational skills are essential, with the ability to manage competing priorities and make sound professional decisions, demonstrating NYAS’s values of Collaboration, Accountability, Respect and Empowerment.

How to Apply

Please apply via the the NYAS website. In your application, evidence using specific examples how your skills and experience meet the criteria in the person specification within the attached job description, including:

• Experience with vulnerable young people or families in a social care, advocacy or support setting
• Experience managing or supervising staff and/or volunteers
• Knowledge of legislation and policy relating to advocacy, safeguarding and children’s social care
• Excellent communication, organisational and report-writing skills, with sound professional judgement

Employee Benefits

We offer the following employee benefits:

• 26 days, increasing to 30 days annual leave plus bank holidays (pro rata for part time)
• Occupational sick pay (subject to completion of qualifying period)
• Enhanced pay for family friendly leave
• Free parking at some of our offices
• Employee assistance programme
• Group stakeholder pension scheme
• Access to BHSF health cash plan
• Cycle to work scheme
• Support and supervision from your line manager
• Learning and Development opportunities

Safeguarding and Compliance

NYAS operates robust safeguarding procedures, and internal candidates will be subject to references in line with our Safeguarding and Child Protection Policy. In accordance with UK immigration law, proof of eligibility to work in the United Kingdom will be required as part of the recruitment process. We reserve the right to close this vacancy early if we receive a high number of applications.

About NYAS

NYAS (National Youth Advocacy Service) is an established rights-based charity ensuring that children, young people, and adults across England and Wales are respected, represented and supported in expressing their views. We work with care-experienced people who are often reliant on statutory services, and our combination of social care and legal services places us in a unique position to ensure their voices are heard.

We are an equal opportunities employer and a Disability Confident Employer, guaranteeing an interview to all disabled applicants who meet the minimum criteria. We welcome applications from all individuals regardless of age, disability, gender identity, sexual orientation, ethnic origin, nationality, religion or belief, or any other protected characteristic.

We are looking for an Associate Manager, Data and Digital Transformation (13-month maternity cover) to lead a small data team to incentivise and support ISEAL members to make significant improvements to their data systems, embed data-driven decision-making in their assurance processes, and work towards interoperability in sustainable supply chains.

Data is at the heart of sustainability standards and certification. A key focus of our work at ISEAL is supporting these systems to better leverage the data they collect to create value and drive sustainability impact. We support our members along their digital transformation journey. The goal is to ensure a seamless flow of sustainability and compliance data from producing enterprises to the market and to leverage this data to create incentives and benefits for those at the start of the supply chain. To date, we have focused on building the foundations for robust data governance and management, strengthening their capacity to leverage data for insights, and supporting standardisation of core certificate data. In this next strategic phase, we’re doubling down on data and technology as a strategic priority and are committed to build a more ambitious support programme focused on leveraging technology and AI.

The successful candidate will have a broad understanding of and experience with data management, and in supporting digital transformation projects within complex data ecosystems. They will be confident in engaging data practitioners from across our membership, and in facilitating peer learning on technical topics like data standardisation, interoperability, analytics and data management. Prior experience and understanding of certification, audit and sustainability performance data is an important asset.

The key responsibilities we entrust you with

• Contribute to thought leadership on digital transformation for ISEAL community members
• Provide support and oversight to Digital Innovations Coordinator on running member peer learning groups: Data Community of Practice and Data Insights Lab
• Collaborate with the Manager, Credibility and Innovations on building strong relationships with individual member organisations with regards to their use of data analytics as part of their assurance processes
• Design and deliver peer exchange sessions and guidance on organisational data management, interoperability of data systems, and deriving insights from complex data systems
• Develop guidance and resources on digital transformation and data management, building on existing ISEAL resources and tools
• Lead engagement with key data interoperability initiatives like the UN Transparency Protocol (UNTP) and GIZ DIASCA, and derive insights to bring back to the ISEAL Community
• Build momentum within the ISEAL community to collaborate on data standardisation
• Review and provide input on ISEAL’s internal AI use policy
• Potential line management of Digital Innovations Coordinator (pending prior line management experience)
•  

 Other

• Contribute to ISEAL’s wider work on data and information management, especially with the ISEAL community and its members
• Support grant-related reporting, including project and budget tracking
• Help shape and participate in strategic discussions related to the data and information management programme of work
• Actively participate in Impacts & Innovations team and organizational work planning activities
• Participate in internal staff management processes such as staff meetings, performance reviews, supervisory meetings, etc.

Essential attributes / skills / knowledge

• Experience leading or contributing to an organisational digital transformation project or implementing a data governance system, ideally in sustainability
• Experience working with technical data transfer products such as APIs and strong understanding of related data governance and data standards issues
• Interest and understanding of AI and the data management considerations associated with this field
• Interest and understanding of data ethics, rights, and ownership, especially in the context of sustainable value chains
• Experience managing and working in digital collaborative environments (e.g. Git Hub)
• Experience coordinating or facilitating group discussions and delivering webinars
• Strong verbal and written communication skills, able to make complex or technical topics accessible
• Ability to work collaboratively and in partnership with people across cultures and time zones
• Basic understanding of project management skills including effective time & task management, budget and resource management
• Confidence using virtual meeting tools (e.g. Teams, Zoom, GoToMeeting, etc), use of contact management databases (e.g. Salesforce) and proficiency in MS Office 365

Additionally desirable

• Data management experience within sustainability systems and knowledge of the broader sustainability digital ecosystem.
• Practical experience working with certification or audit data
• Experience working on organisational change management, especially in a non-profit context

ISEAL´s culture and how we will help you thrive

Our values are Connection, Empowerment, Inspiration, Wellbeing, Effective Working and Creativity.

These are traits we value in each other and in the organisation overall and we instil these in all our processes and interactions. The issues we work on are of a global nature and our team reflects this, with individuals from many different backgrounds and nationalities. We know this diversity adds to the high quality of work we deliver as an organisation and through our commitment to diversity and inclusion we want to add strengths and perspectives in our team with each recruitment. Diversity for us includes race and gender identity, age, disability status, sexual orientation, religion and many other areas forming part of someone´s identity. We are proud to be an equal opportunities employer.

As an organisation, we also support our people in their personal and professional development, with specific budgets and processes enabling individuals to take advantage of growth and development opportunities. We offer 25 days of annual leave, to which we will add a day a year after 2 years (to a maximum of 30 days), as well as an extra five days as a one off once you have been with us for a full five years.

We recognise individuals’ preferences when it comes to where and when to work through a hybrid working model with a minimum of 4 days per month in the London office as well as the opportunity to apply for flexible working arrangements to suit individual´s needs.

Other relevant information

Term: This is a maternity leave cover with a 13-months contract

Working hours: 80 % (30 hours) – 100 % (full time, 37.5 hours per week), depending on preference

Salary:   £45,800 – 49,800, depending on experience (pro rata for less than 100%)

Location: London is the preferred location. Applicants will need to provide evidence that they are entitled to work in the UK. An ability and willingness to work in a hybrid work environment is required.

International travel: The post holder will be required to undertake occasional international travel

Ideal start date: mid-September 2026

Reporting to: Traceability Manager

How to apply

Specific enquiries about this role and the application process can be sent to the recruitment(at)isealalliance(dot)org.

Deadline for applications is 6 August, 5pm GMT. Please note that we will only contact shortlisted applicants.

Cover letter: We would like to see candidates´ own writing in the cover letter and discourage the use of AI for this purpose.

Interview process

Please note that we will endeavor to keep to this schedule, but some dates may be subject to change.

Screening interviews (Teams): rolling until 13 August

Pre-interview timed exercises (between 60 – 90 minutes from home): 15-18 August

Panel interviews (in person): 19/20 August tbc

Decision: w/c 24 August

Accessibility

If candidates require additional time or other considerations for the interview process, we are committed to accommodating any reasonable requests. Please note that ISEAL will cover travel expenses for in person interviews for candidates travelling from outside of Greater London. ISEAL also covers caring expenses for candidates who are carers and need to arrange of cover for the duration of the interview/exercises

About Working Well Trust 

Working Well Trust is a mental health and employment charity in London. All of our projects share the aim of improving the lives of people with mental health support needs, learning disabilities and/or complex issues through training and employment. 

We are recruiting an IPS Operations Manager to support the delivery and development of our IPS services across London. The postholder will manage two IPS service sites from the following areas: Tower Hamlets, Newham, Barking and Dagenham, and Enfield. The final allocation of sites will be discussed with the successful candidate and agreed based on service needs, experience and working arrangements. 

What you’ll be doing 

If you were working with us, you would provide operational leadership across two of our IPS services. These sites will be agreed with you based on service needs, your experience and working arrangements.

You would support Team Leads and frontline teams to deliver high-quality IPS services that are client-led, evidence-based and aligned with contractual outcomes. You would help ensure services run smoothly day to day, while also supporting service development, quality improvement and strong performance.

You would:

• Provide leadership oversight across two IPS service sites, supporting Team Leads with operational delivery, planning and problem solving.
• Ensure services meet contractual outcomes, delivery timeframes and quality standards.
• Support Team Leads to manage performance, caseloads, attendance, safeguarding, risk and service delivery.
• Build and maintain strong relationships with NHS partners, funders, community organisations and other key stakeholders.
• Lead on IPS fidelity across the services, supporting teams to deliver high-fidelity IPS and develop quality improvement plans.
• Use data, audits, client feedback and service reviews to identify what is working well and where improvements are needed.
• Complete contract monitoring requirements, represent WWT at contract performance meetings and attend quarterly service review meetings with IPS Grow.
• Work with NHS colleagues to support integration, clinical co-location, steering groups, data flow and appropriate escalation of clinical risks or safeguarding concerns.
• Support staff wellbeing by ensuring regular wellbeing check-ins and welfare conversations are embedded in supervision and one-to-one meetings.
• Work with HR and Team Leads to recruit, onboard, train and retain Team Leads, Employment Specialists and support staff.
• Support budget holders and work with the Finance Manager to ensure budgets are managed effectively.
• Work with other Operations Managers, the Operations Director and Head Office colleagues to develop consistent systems, improve services and support wider organisational priorities.

You would also provide direct supervision to project leads and help build a positive learning culture where staff feel supported, clear about expectations and able to develop their skills.

What you’ll need 

We are looking for someone with strong operational leadership experience and a good understanding of IPS, employment support or mental health services.

You will need to bring:

• Experience of IPS or equivalent team leadership.
• Experience of managing teams, performance and service delivery.
• Strong organisational skills, with the ability to manage a complex and demanding workload.
• Experience of monitoring, contract reporting and using data to support service planning.
• The ability to build positive relationships with funders, NHS partners, community organisations, clients and staff.
• Confidence supporting Team Leads with performance, quality, safeguarding, risk, wellbeing and day-to-day operational issues.
• Good writing skills and the ability to communicate clearly with a range of audiences.
• Good IT skills, including Microsoft Word, Excel and online systems.
• A strong commitment to equality, diversity and inclusion.
• Knowledge of legislation relevant to employment, including the Equality Act.
• The ability to work across boroughs and provide leadership in more than one service location.
• Tact, diplomacy, discretion and the ability to build rapport with different people.
• A proactive, collaborative and flexible approach, including willingness to work occasional evenings when needed.

It would also be helpful if you have experience of:

• Managing multiple teams across boroughs.
• IPS Grow systems and fidelity reviews.
• Mental health services.
• Quality standards or accreditation.
• Project and service development.
• Budget management.
• Working with GP practices, NHS teams or other health and community partners.
• A postgraduate degree.

What we offer 

• 30 days annual leave plus public holidays (FTE) 

• Paid company closed days at the end of the year (FTE) 

• Flexible, paid Wellbeing Hour every fortnight (FTE) 

• 6% employer pension contribution 

Working Well Trust is an equal opportunities employer and Confident about Disabilities. 

What’s next 

Before you apply, please note the following: 

• We actively recruit and carefully review all applications. Due to rapid service expansion, we have onboarded 20 external hires in the last six months. 

• To ensure we can best support the people and communities we serve, we progress applications only where candidates provide meaningful answers to the screening questions. 

• Career development is real here: in the past year, 10 colleagues have progressed internally into Senior roles, Project Lead, Team Lead, and Operations Manager positions. We value ambition and celebrate progression. 

• If you require any reasonable adjustments at the interview stage, for example due to a disability, learning difficulty or health condition, please let us know in advance so that we can make appropriate arrangements.

If you are ready to help us build a service that supports people into meaningful work, click Apply to submit your CV and answer the screening questions. Telephone and final interviews will be confirmed. 

Start your application today and take the next step in a rewarding career. 

Please note, we may close this advert early if we receive a high number of applications, so we encourage early applications.

Our amazing team at Alana House, are looking for an Assistant Key Worker to join our Women’s Community Project team.

Would you like to make a lasting difference to women facing multiple disadvantages?

Our award-winning trauma recovery service empowers and enables women to access the support they need.  

Position: Assistant Key Worker, Women’s Community Project

Location: The role is based in our Reading office with hybrid flexible working arrangements to provide for working at home and in the office, and may require travel across Reading, Berkshire, Oxford City and South Oxfordshire

Contract: Permanent full time – 37 hours per week Monday to Friday.  

Working pattern to be agreed within the hours of:  Mon and Tues 8.30am-5pm | Weds 8.30am-7pm | Thurs 8.30am-5pm | Fri 8.30am-4pm

Salary: within the range of £25,878  to £28,557 per annum 

Alana House is PACT’s flagship community project that uses a holistic approach to support and empower women. We offer a confidential, women-only, non-judgemental space and our services are delivered for women by women to ensure a safe, comfortable and trauma informed environment for those accessing support.

About the role:

As an Assistant Key Worker, you will work closely with the Alana House team to support service delivery and help create a welcoming and safe environment. You will focus on developing practical skills, actively supporting clients while learning best practice and building your experience through a range of learning opportunities to help you to grow in the role.  

No day is the same at Alana House and your activities may include:

· Responding to phone calls and welcoming visitors to the service

· Supporting service user events and activities

· Liaising with a range of other professionals and partner agencies, promoting collaboration and advocating for clients’ needs

· Supporting clients across a range of holistic recovery pathways

· Co-facilitating groups and helping to manage our community café 

About you:

As an Assistant Key Worker, you will bring professional, personal, or academic experience of supporting people experiencing multiple disadvantages. You will also have a professional interest in domestic abuse and supporting people in, or at risk of entering, the criminal justice system. You will understand the importance of maintaining professional boundaries and be committed to delivering high quality, person-centred support. With a willingness to learn, you will be supported through comprehensive training and ongoing development opportunities will be provided.

Please visit our website and apply today to join a collaborative and dedicated team who are part of something truly meaningful.

You can find out more about Alana House here Alana House Women's Community Project | PACT

For an informal discussion about the role please contact Alana House and ask for Sabina, Alana House Manager, you will find the telephone number on the job advert on our website.

Early applications are encouraged as we may review and appoint on an earlier basis if a successful candidate is secured.

Closing date: 4pm, Friday 21 August 2026

All opportunities with PACT are based in the UK, and you must be eligible to live and work in the UK.

Other roles you may have experience of could include: Trainee Support Worker, Assistant Family Support Worker, Children’s Assistant Support Worker, Assistant Domestic Abuse Worker, Assistant Recovery Worker, Assistant Support Worker, Teaching Assistant, Emotional Literacy Support Assistant (ELSA), etc.

Safeguarding is at the heart of everything we do at PACT. We have robust measures and best practices in place to safeguard and protect the welfare of children, young people and vulnerable adults and we take pride in maintaining outstanding safeguarding standards.

Anyone joining our team is subject to PACT’s safer recruitment pre-appointment enquiries, including a Disclosure Barring Service (DBS). The role description provides information on what our safer recruitment enquiries include and the level of DBS required to work in the role.

Permanent, Full-time (40 hours per week)

Hybrid - Whitechapel, London with hybrid working (2 days per week in office)

Closing date: 23:59pm, Sunday 26th July 2026

Interview date: 1st stage interviews online 4th and 6th August 2026 (2nd stage interviews in person 11th August 2026)

At B Lab UK, strong operations are not just about keeping things running smoothly – they are essential to enabling our mission and supporting a fast-growing movement for economic systems change. In this exciting role as Operations Coordinator in our Finance & Operations team, you’ll play a central role in helping colleagues across the organisation thrive.

B Lab UK is part of the global B Corp movement with the mission to inspire and enable people to use business as a force for good. Certified B Corps seek to redefine success in business by putting social and environmental impact on a par with profit. The B Corp community is a global movement of businesses that provide leadership by demonstrating their commitment to people and planet. There are now over 10,000 B Corps spanning 102 countries and 160+ sectors, with many well-known brands including Patagonia, The Guardian, Giff Gaff and Divine Chocolate. Over 2,700 of those businesses are in the UK. 

Purpose of the role:

From onboarding new starters and coordinating systems access, to improving internal processes and strengthening knowledge management, you’ll help create the operational foundations that allows our team to do their best work.

As operations coordinator

• You’ll bring excellent organisation and attention to detail.
• A collaborative mindset, alongside a proactive approach to solving problems and improving how things work.
• Just as importantly, you’ll share our belief in the role business can play in creating a future that benefits all people and the planet.

Please refer to the job description for full requirements for this role on our website.  

The kind of things we’re looking for…

• Excellent organisational management, multi-tasking and prioritising skills.
• Experience in administration, or use, of other software such as CRMs or project management tools.
• Excellent communication skills, both verbal and written, and able to adapt style to different audiences.
• Experience of explaining new processes and training users on basic systems
• Experience of cross-functional co-ordination.
• Experience of collecting and collating data and/or information.

Candidates must be able to demonstrate their eligibility to work in the UK (we are not able to provide visa sponsorship).

Visit our career site via the Apply Button to learn about the application journey you can expect and for full guidance and support on making your application. You can also read about the great colleague benefits available if you join our team.

B Lab believes an equitable and inclusive work environment and a diverse, empowered team are key to achieving our mission. We’re not looking for candidates who are “culture fits.” We’re looking for candidates who can expand our culture and challenge business as usual. We strive to foster an environment where all staff can bring themselves to work by their own definition, and we strive to provide all candidates with an equitable and accessible recruitment process.

It is important to us that we have a recruitment process whereby everyone is able to be their best. If you have a disability/long-term health condition, and require a reasonable adjustment that would enable you to fully participate in any stage of the recruitment process, please let us know.

Are you passionate about creating meaningful change and supporting projects that improve outcomes for communities and service users? Join our team as a Projects Officer and play a key role in delivering impactful initiatives, building strong partnerships and helping shape the future of our services.

We are looking for an organised, proactive and relationship-focused individual to join our team as a Projects Officer. This is an exciting opportunity to work at the heart of project delivery, supporting the development of innovative services and collaborating with internal teams, external partners and people with lived experience to create positive change.

Working closely with the Partnerships & Projects Manager, you will provide essential coordination and administrative support across a range of projects, ensuring they are delivered effectively, on time and to a high standard. You will be a central point of contact, helping to connect teams, stakeholders and service providers while supporting the smooth running of meetings, events, campaigns and partnership activities.

You will play a key role in maintaining strong relationships with stakeholders, supporting engagement with our Lived Experience Steering Committeeand helping ensure that the voices and experiences of service users inform the development of our work. You will also contribute to service development, process improvement, fundraising activity, research projects and campaigns that promote positive change across public, privateand voluntary sectors.

This role is ideal for someone who enjoys variety, thrives in a collaborative environmentand has excellent organisational skills. You will manage competing priorities, coordinate project milestones, maintain accurate records, produce reports updates and ensure project information is captured effectively through our CRM systems in line with GDPR, AQS standards and organisational policies.

You will bring energy, attention to detail and a commitment to making a difference. In return, you will have the opportunity to contribute to meaningful projects, work alongside passionate colleagues and partners and play an important part in the continued growth and impact of our organisation.

Role Purpose 

The key responsibilities will include Project coordination, coordinating financial information, monitoring campaign activities, assisting with donor reporting and proposal writing, engaging with and coordinating EIA team members in planning, delivery and performance tracking, liaising with external stakeholders including donors and advocacy partners, supporting with the production of campaign and communication materials and providing support for organising workshops and events. 

Key areas of responsibility 

Finance

• Assist with budgets for all project-related activities, complete reconciliations and accurately reporting expenditure during trips
• Collaborate with Finance to support on campaign budget performance and donor expenditure 
• Support day-to-day financial processes, including preparing reports, processing invoices and responding to internal queries.
• Prepare and distribute monthly budget updates
• Track expenditure, ensure it is allowable under the campaign grant conditions and conforms with the terms of the various grant agreements
• Support with preparing budget forecasts, updates and maintain trackers
• Ensure timely and compliant processing of payments to consultants and partners
• Maintain accurate financial records, ensuring documentation is complete and compliant with audit requirements. 

Strategic Planning

• Contribute to the development of annual campaign plans and support in development of strategic goals, KPIs and budgets
• Contribute to the production and delivery of strategies as part of an integrated planning process involving all departments 
• Participate in the development of work streams and business plans
• Assist in the production and delivery of campaign strategies through an integrated planning process involving all departments

Operational Management

• Support operational delivery and logistical support of campaign/department activities through scheduling, logistics and administration.
• Support preparation of reports and campaign materials
• Support procurement, bookings and document processing to keep delivery on track.
• Keep grant calendars up to date
• Participate in and coordinate logistics and follow up for project meetings, workshops or events.
• Ensure effective collaboration, not just within your team but across other campaigns and functions

Campaigning

• Participate in campaigning and research activities as required
• Participate in and coordinate logistics and follow up for project meetings, workshops or events. Coordinate with other members of the team to deliver campaign activities
• Support project tracking and delivery, ensuring milestones and deliverables are being met in line with grant and strategic requirements

Partnership

• Ensure up-to-date campaigns network files are maintained and available to the team
• Support partner coordination and contractor relationships, as appropriate, ensuring reporting and deliverables are timely, compliant and aligned with campaign goals

Donor Management

• Liaise with internal teams and project partners to identify fundraising opportunities, gather information and ensure smooth communication, escalating issues where needed.
• Provide support across all donor reporting, funding proposal development coordination, campaign planning, and partner/departmental coordination, including drafting materials and maintaining workplans.
• Assist with preparation of contracts for and manage sub-grants for partners and/or consultants, in particular ensuring donor and financial compliance and best practice grant management
• Assist with narrative reporting and preparing budget sections of grant applications, ensuring strategic alignment and measurable outcomes
• Assist with preparation of contracts for and manage sub-grants for partners and/or consultants, in particular ensuring donor and financial compliance and best practice grant management Participate in other fundraising activities as required

Communications

• Manage design, translation and printing of project materials, acting as main or first point of contact for requests to the Communications department 
• Write up meeting notes and circulate to the relevant teams
• Liaising with other Project Officers and departments to ensure effective communication and collaboration across all functions
• Support media monitoring and content collation

Monitoring and Evaluation

• Ensure campaign materials, including video files, stills and reports, are organised and accessible through EIA’s information management systems
• Maintain comprehensive and organised records of campaign activities, financial information, contacts and historic archives
• Collect, analyse and manage data and information for assessing project progress in line with the project strategy
• Contribute to MEL framework implementation, organisation-wide protocols, and facilitate quarterly reviews
• In coordination with the Campaign Lead, conduct internal learning reviews and adapt campaign approaches based on evidence and results 

Person Specification

• Proven experience maintaining project budgets, conducting financial analysis, and ensuring donor compliance in a non-profit or international development context.
• Experience assisting with the development of funding proposals, and liaise with donors.
• Experience contributing to strategic planning processes and coordinating multi-stakeholder campaign activities.
• Proficiency in Microsoft 365, SharePoint, and project management tools (e.g., Asana, Trello, Smartsheet)
• Experience managing external partners and contractors, including contracts, deliverables, and sub-grant compliance
• Strong interpersonal and stakeholder management skills, with experience building effective relationships across diverse teams, partners and donors
• Strong knowledge or interest in the campaign subject
• Experience in assisting with funding from charitable foundations and statutory sources 
• Able to perform satisfactorily in a pressurised environment
• Broad education and excellent verbal and written communication skills in English. 
• Strong organisational skills (information and data management, planning etc.) 
• Effective at identifying, analysing and resolving complex problems with practical solutions
• Able to demonstrate initiative and collaborative decision making
• Able to work flexibly and under pressure, juggling multiple activities and effectively prioritise workload
• Able to develop effective relationships with a wide range of partners, stakeholders and team members and promote teamwork 
• Prepared to take ownership and hold yourself accountable for the duties that you are responsible for
• Committed to the pursuit of EIA UK’s values and goals.

About the role:

Join us at Single Homeless Project (SHP) as part of our Lewisham Vulnerable Adults Accommodation Service (LVAAS), delivering accommodation-based support across our properties in Brockley and New Cross. This is hands-on, day-to-day work alongside people experiencing homelessness and multiple disadvantage, where no two days are the same. You’ll build real relationships with clients, supporting them to stabilise, develop life skills and move towards greater independence, while navigating the challenges that can come with housing, health and wider support needs.

As a Project Worker, you’ll be at the centre of the service; working closely with colleagues and partner agencies to coordinate support that genuinely moves people forward. Alongside your client work, you’ll play a key role in keeping the service running safely and smoothly, from maintaining a secure, welcoming environment to staying on top of health and fire safety standards across the properties.

At SHP, this role is a starting point for growth. You’ll gain exposure to complex work, build confidence in your practice and be supported to develop your career in a way that works for you. If you’re looking for a role where you can make a tangible difference every day while growing your skills, you’ll find that here.

About you:

• You build trust quickly and genuinely, working alongside people experiencing homelessness and multiple disadvantage with warmth, consistency and clear boundaries
• You stay calm and practical in busy or challenging moments, able to balance competing demands without losing sight of what matters for clients
• You’re confident working in a property-based service, taking responsibility for creating a safe, well-run environment for both clients and colleagues
• You work well with others, whether that’s your immediate team or external partners, and know how to keep things moving forward
• You’re open to learning, reflective in your approach and motivated to grow your skills in a role that will stretch you

About us:

We’re London’s leading homelessness charity – and we get things done.

In a city where hundreds are forced into homelessness every day, our work has never been more needed or more challenging. And we’re not shying away. We’re rolling up our sleeves to make change and helping over 10,000 Londoners every year. We prevent homelessness, provide safe places to live and give people the opportunity to rebuild their lives and transform their futures. And we never give up. 

We’re here for Londoners wherever they are on their journey. We start with trust, building relationships that help people feel safe, supported, and ready to move forward. Every day, we put people first in everything we do, challenging injustice and barriers that keep people from the safety, stability and opportunity they deserve. We stand alongside people as they rebuild and shape a future that feels their own. 

Joining Single Homeless Project means joining a team that’s bold, compassionate and determined to do better for the people we support and for each other. You’ll work alongside colleagues with lived experience, in a space that’s trans-inclusive, disability-friendly, and actively striving to be anti-oppressive and equitable. 

We’re not perfect, but we’re real. We listen. We learn. And we push forward, together. Because this isn’t just a job. It’s a chance to lead with empathy, spark change, and help build a London where no one is left behind.

Important info:

Closing date: Sunday 19th July at midnight

Interview date: Tuesday 28th July online via Microsoft Teams

A second stage interview will be arranged for suitable candidates in service in Lewisham. 

This post will require an Enhanced DBS check to be processed (by SHP) for the successful applicant.

Please note applications are reviewed for AI use in application questions. Applications with insufficient/without current right to work or requiring sponsorship will not be accepted for this role. 

The role

The Partnership Managers (South) will be responsible for leading and nurturing TLC’s regional and local partnerships, acting as the organisation’s primary regional partnership lead and representative across their geography. 

The role focuses on partnership effectiveness, system intelligence and opportunity, ensuring TLC is well positioned within local systems, collaborations and funding environments. Partnership Managers play a critical role in supporting growth and deepening the impact of TLC’s service provision in local communities. The role will involve translating regional insight into organisational learning, working closely with the Development team to shape visibility, influencing and policy priorities

About you

You are a confident, values led relationship builder who enjoys working across complex systems and local places. You bring experience of partnership working or stakeholder engagement and are comfortable building trust, influence and credibility.

You listen well, make sense of what you hear, and can spot opportunities, risks and patterns that help shape organisational learning and impact. You’re organised, collaborative and motivated by work that creates meaningful change for people and communities.

Above all, you are aligned with TLC’s values and believe in the power of strong, ethical partnerships to support positive outcomes.

We want you to feel empowered to bring your best to this role, so we encourage flexible working around core hours. We offer an annual continuous Professional Development allowance, generous annual leave entitlement and Birthday leave.

About us

TLC: Talk, Listen, Change is a leading relationships charity, supporting individuals, couples and families through crisis, trauma and abuse, and helping them build safer, healthier relationships across the UK.

Partnerships are central to how we work. We aim to be a trusted partner and generous collaborator, bringing our Safe, Authentic and Person‑Centred values to life through thoughtful, ethical and consistent relationships. We invest in partnership for the long term, share learning openly and use our voice to support the sector and grow the impact of our work.

This is a pivotal time for TLC: Talk Listen Change and we are looking for enthusiastic, experienced, engaged and highly motivated people to join our team.

We aim to encourage a culture where people can be themselves and be valued for their strengths. We seek to attract and employ the best people from the widest pool, reflecting the diverse range of people we support.

We want to make our recruitment processes accessible to everyone, so if there is any way that we can support you to be the best you can be, please contact us. 

This post is subject to an enhanced DBS check.

Senior Health Education Officer

Salary: £35,923 FTE per annum

Letchworth Garden City/ home working (hybrid)

Full time (35 hours a week)

Permanent

Flexible working considered

Are you passionate about advancing healthcare education and making a real impact on MS care? Do you bring a proactive, can-do attitude and experience supporting programmes, projects or stakeholders? If you’re looking to take the next step in your career and want to play a key role in supporting health professionals to develop and thrive, we’d love to hear from you.

Join our friendly team
We are looking for someone with strong communication and relationship building skills, who will enjoy enthusing others to support our cause. Ideally, you will bring experience in project and event coordination, alongside strong data, reporting and organisational skills gained within the health, education or charity sectors, but for the right person, relevant transferable skills and an enthusiastic approach are just as important. We encourage you to apply, even if you feel you may not meet all the criteria listed.

Our charity
The MS Trust is a UK charity which is here to help everyone make sense of MS. We are here for everyone affected by MS, from the moment of diagnosis and throughout their journey. We're here today, tomorrow and every day after that.

The role
Senior Health Education Officer: This is an exciting and varied senior role where you will support the coordination and delivery of a range of education programmes and projects for health and social care professionals. Working closely with other members of the Education team, you will organise events, training and meetings, build relationships with healthcare professionals and external stakeholders, and contribute to the delivery and continuous improvement of high-quality learning that enhances MS care.

What we can offer

· 25 days annual leave per year plus bank holidays, which increases with length of service to 30 days.

· Company pension with enhanced employer contribution. Salary Sacrifice scheme available.

· Death in Service benefit.

· Enhanced maternity, paternity and adoption pay.

· Sick pay.

· Hybrid working.

· Employee assistance Programme

· Fantastic office location with free parking, local to town centre and train station. Good transport links to London and Cambridge.

· Learning and development policy to develop all staff.

· Cycle to work scheme, Volunteering day and Season ticket loans.

To find out more and apply

Please visit our website to download a job pack and application form (CVs will not be considered).

As part of our commitment to equality, diversity and inclusion (EDI), we appreciate your time completing the form, as this allows us to keep our recruitment process fair and neutral.

Closing date: 20 July 2026 at 9am

First Interviews: 30 July 2026

Think Active is entering an exciting period of growth, collaboration and system leadership. Over the coming years, we aim to strengthen our influence and impact across Coventry, Solihull & Warwickshire, particularly in tackling inequalities through the power of sport and physical activity.

At the heart of our work is our vision:

#WeThinkActive – Everyone in Coventry, Solihull & Warwickshire to benefit from movement and enjoy sport and physical activity in safe and thriving communities.

And our mission:

We will use the power and potential of sport and physical activity to enable future generations to have healthier and more prosperous lives.

The role reflects the growing recognition that physical activity has an important role to play in improving health, reducing inequalities and strengthening communities across Coventry, Solihull and Warwickshire.

Any offer of employment will be subject to satisfactory references, pre-employment checks, a DBS check and proof of the right to work in the UK.

The main responsibilities of this role are:

Main Responsibilities 

Relationship Management 

• Lead and manage relationships with partners and support the development of local partnerships and networks that drive collaboration across relevant sectors. 

• Lead or support the development of place-based partnerships that align multiple agendas across sectors and advocate for the benefits of physical activity.

Project Management 

• Lead Think Active-managed initiatives, ensuring aims are clearly defined, delivered on time and within budget, and aligned with organisational values. 

• Use data and insight to co-design, deliver and evaluate projects and initiatives. 

• Produce clear performance reports, reporting against SMART goals and targets.

Financial Management 

• Take responsibility for diversifying Think Active's income streams in line with the business development plan, operating within funding guidance and financial procedures. 

• Manage project budgets, including forecasting, monitoring income and expenditure, and submitting financial reports. 

Demonstrating Impact 

• Track and report progress through case studies and evaluation processes that evidence the impact and value of Think Active's work. 

Marketing and Communications 

• Build brand visibility by strategically managing partnerships and contributing to Think Active's wider marketing and communications activity. 

• Help position Think Active as a leading voice in health, wellbeing, and physical activity through innovative partnerships and initiatives. 

PERSON SPECIFICATION

Qualifications

Essential Criteria

• Relevant degree, professional qualification or equivalent experience in business, health, sport, physical activity or a related field.

Desirable Criteria

• Project management qualification

Knowledge

Essential Criteria

• Knowledge of local and national strategies and policies relating to sport, physical activity and health promotion.

• Knowledge of current trends and innovations in sport and physical activity participation and promotion.

• Knowledge of the barriers facing the least active members of society and the benefits of physical activity.

• Knowledge of the local community and key stakeholders across Coventry, Solihull and Warwickshire.

Desirable Criteria

• Knowledge of safeguarding and protecting children and vulnerable adults in sport.

•  Experience of leading and managing people, including setting and reviewing work programmes, providing clear direction and demonstrating the behaviours required to achieve agreed standards.

Experience

Essential Criteria

• Proven experience in partnership development or a comparable role within a sport, physical activity, health, charity, non-profit or similar setting.

• A track record of delivering successful individual, team and partnership outcomes.

• Experience of developing, managing and nurturing relationships with partners and stakeholders.

• Experience of drafting, implementing and reporting on strategic development plans and policies in partnership with stakeholders and communities.

• Experience of planning and managing budgets, including meeting the requirements of funding agencies or partner organisations.

Desirable Criteria

• Experience of fundraising and grant applications.

• Experience of event planning and delivery.

Skills and Abilities

Essential Criteria

• Ability to successfully lead, project manage and motivate individuals and project teams.

• Well-developed written and verbal communication skills, with the ability to motivate, persuade, negotiate and influence others.

• Strategic thinking, critical thinking and sound decision-making skills.

• Ability to work independently and manage a broad portfolio of projects, partners and budgets, balancing competing priorities and deadlines.

• Ability to promote and champion equality, diversity and inclusion, demonstrating a fair and ethical approach in all situations.

• Ability to effectively network and collaborate with internal and external stakeholders.

• Professional, supportive and able to maintain confidentiality at all times.

• Ability to reflect on performance, welcome feedback and commit to continuous professional development.

• Competent in Microsoft Office applications, including Word, Excel and PowerPoint.

• Strong presentation and facilitation skills, with the ability to deliver workshops and group sessions.

• Ability and willingness to travel across Coventry, Solihull, Warwickshire, the West Midlands and nationally, and to work occasional evenings, weekends and public holidays as required

Desirable Criteria

• Ability to develop and implement effective partnership strategies.

• Demonstrates resilience, professionalism, flexibility and a supportive approach.

ABOUT THINK ACTIVE

Think Active is a charity and the Active Partnership for Coventry, Solihull, and Warwickshire. We are one of 6 sub-regional Active Partnerships within the West Midlands and one of 42 across England.

Active Partnerships are strategic organisations that recognise activity levels are affected by a complex system of influences, and no single organisation or programme can create sustainable change at scale. Understanding the unique attributes and challenges within Coventry, Solihull and Warwickshire, we work collaboratively with our network of local partners to help create the right conditions for those facing the greatest inequalities to have access to movement, sport and physical activity, in a way that works for them For further information on Think Active, please visit our website here

BENEFITS OF WORKING FOR THINK ACTIVE

• Employer pension contribution of 6%, subject to scheme eligibility and terms.27 days annual leave (FTE), plus bank holidays.

• Agile and flexible working, with a blended approach to home, office, and remote working.

• Enhanced maternity, paternity, and sick leave policies.

• Contribution to the cost of eye tests.

• Commitment to professional development and training.

• Cycle to Work Scheme.

• Life Insurance cover

 We love difference and will be interested to find out what motivates you and how you can contribute to Think Active. We encourage diversity and are committed to creating an inclusive environment for all employees. We are a Disability Confident committed employer, and we actively encourage applicants from all protected characteristics and commit to providing any reasonable adjustments required during the application and assessment process, and upon joining Think Active.

We recognise that some of the language used within this job description may be sector specific. We are committed to keeping jargon to a minimum and would encourage interested applicants to ask questions or seek clarification at any point during our recruitment process.

About the role:

This is a chance to help turn potential into possibility for people who have too often been locked out of opportunity.

At Single Homeless Project (SHP), we know that rebuilding a life is about more than housing. It is also about confidence, connection, skills, purpose and access to the right opportunities at the right time. Our Achieving Potential programme supports people across SHP to access learning, volunteering, training, education and employment, and this role will help strengthen and grow that offer so it is more connected, visible and accessible.

As Project Coordinator, you will coordinate the day-to-day delivery of the programme, keeping activity planned, information up to date and communication clear across teams, participants, volunteers and partners. You will help maintain the programme prospectus, manage enquiries, track engagement and outcomes, and support participants to move between opportunities in a way that feels joined up and meaningful. You will also help build relationships with colleges, employers, training providers and community organisations, opening up new routes for people to build skills, confidence and independence.

This is a brilliant opportunity for someone who enjoys making things happen, bringing structure to growing work, and creating the systems and relationships that help good ideas become real, lasting opportunities for people. At SHP, you will be supported to grow in the role through regular supervision, access to learning and development, and opportunities to build your skills in programme coordination, partnership working, impact reporting and inclusive service delivery.

Hybrid working for the role means 3 days in our SHP offices and services with opportunity to work from home around this. 

About you:

• You are a natural organiser who loves turning ideas into clear plans, smooth systems and meaningful activity that people can actually access.
• You build trust easily, bringing warmth, curiosity and respect to your work with clients, colleagues, volunteers and partners.
• You believe people’s futures should not be limited by homelessness, trauma or disadvantage, and you bring creativity and care to helping people move towards their goals.
• You are confident keeping things on track, whether that means managing information, coordinating schedules, communicating clearly or spotting practical ways to improve how things work.

About us:

We’re London’s leading homelessness charity – and we get things done.

In a city where hundreds are forced into homelessness every day, our work has never been more needed or more challenging. And we’re not shying away. We’re rolling up our sleeves to make change and helping over 10,000 Londoners every year. We prevent homelessness, provide safe places to live and give people the opportunity to rebuild their lives and transform their futures. And we never give up. 

We’re here for Londoners wherever they are on their journey. We start with trust, building relationships that help people feel safe, supported, and ready to move forward. Every day, we put people first in everything we do, challenging injustice and barriers that keep people from the safety, stability and opportunity they deserve. We stand alongside people as they rebuild and shape a future that feels their own. 

Joining Single Homeless Project means joining a team that’s bold, compassionate and determined to do better for the people we support and for each other. You’ll work alongside colleagues with lived experience, in a space that’s trans-inclusive, disability-friendly, and actively striving to be anti-oppressive and equitable. 

We’re not perfect, but we’re real. We listen. We learn. And we push forward, together. Because this isn’t just a job. It’s a chance to lead with empathy, spark change, and help build a London where no one is left behind.

Important info:

Closing date: Sunday 12th July at midnight

Interview date: Wednesday 22nd July at SHP Head Office in Kings Cross

Please note there will be a second stage interview for suitable candidates

This post will require an Enhanced DBS check to be processed (by SHP) for the successful applicant.

Please note applications are reviewed for AI use in application questions. Applications with insufficient/without current right to work or requiring sponsorship will not be accepted or progressed.

Overview

The role will provide high-quality administrative, systems, and research support to the Quality Team, enabling consistent quality assurance across the grant-making cycle. The postholder will administer and improve the team’s Salesforce processes and data standards, coordinate key workflows and information management, support the Director of Quality, Quality Assurance Specialist and Impact (MEAL) Coordinator with scheduling and documentation, and deliver defined research tasks and short projects (e.g., into quality assurance approaches, MEAL frameworks, tools and best practice) to strengthen the team’s work.

Key internal relationships: Director of Quality; Quality Assurance Specialist; Impact (MEAL) Specialist; Regional Directors, Programme Managers and Project Officers; ICPO; Finance; Data/Systems owners.

Key Responsibilities

Salesforce administration and systems support

• Administer the Quality/Projects components of Salesforce (and associated tools), including user support, data standards, fields/picklists, basic configuration tasks within delegated permissions, and documentation of processes.
• Maintain data quality rules and routines (validation, required fields, definitions, and guidance) and run regular data quality checks, working with colleagues to resolve issues.
• Produce and maintain reports/dashboards for the Quality Team (e.g., pipeline status, stage-gate progress, approvals, conditions, timeliness, data completeness, and quality metrics).
• Log, triage, and coordinate Salesforce improvement requests, liaising with system owners/IT and supporting user testing and roll-out of updates.
• Create and maintain user guidance (how-to notes, short training materials) to support consistent use of Salesforce and associated quality workflows

Administrative support to the Quality Director and team coordination

• Support the Quality Assurance and Impact (MEAL) Specialists with planning timetables, collating papers, maintaining decision/action logs, and following up actions with stakeholders.
• Prepare and format documents to agreed standards (templates, document control, version control) and maintain an audit-ready filing system in SharePoint (or equivalent).

·Coordinate team processes, including shared calendars, team meetings, process documentation, and communications that help the Quality Team operate consistently.

Research and special projects (Quality assurance, MEAL and learning)

• Undertake defined research tasks to support the Quality Team’s priorities (e.g., QA approaches in grant-making, MEAL frameworks and tools, file review methodologies, sampling approaches, learning loops, and good practice in documentation and audit trails).
• Produce short research summaries/briefings with practical recommendations for the Director of Quality and Specialists, including options, pros/cons, and implications for Barnabas processes.
• Support discreet improvement projects (e.g., updating templates/checklists, improving guidance, piloting a new dashboard or QA tool) and track actions to implementation.

·Maintain a small library of standards, templates, guidance, and reference materials (including MEAL and QA resources) for the team.

Pre-Committee Proposal Scrutiny

·Formal review of all project proposals before submission to the projects subcommittee to improve quality by ensuring:

oProposals are internally consistent;

oProposed solutions credibly meet the identified needs;

oThe response is proportionate and broadly consistent with other Barnabas Aid projects of a similar nature;

oBeneficiary selection is conducted appropriately and can be justified;

oThe proposal is strategically aligned, represents good value-for-money and meets all of Barnabas Aid’s project policies;

oRelevant harms have been considered and mitigated;

oA proportionate M&E approach is in place;

oPrudent but pragmatic financial arrangements (e.g. split into tranches, use of intermediaries) are adopted and justified.

·In conjunction with regional teams, undertake light editing of proposals to improve clarity and correct inconsistencies and typographical errors.

·Document checks to ensure all due diligence activities have been conducted before proposal is put to the subcommittee.

Post-Committee Follow-up

·Track actions provided by committee to ensure projects fully implement committee decisions (e.g. splitting into tranches, reporting requirements, risk management, etc)

·Draft, for regional team’s approval, project approval/project rejection letters to partners, including all relevant provisions for management of the grants.

Compliance, confidentiality, and continuous improvement

• Handle sensitive information responsibly, ensuring appropriate confidentiality, data protection, and information security practices are applied.

·Support the Quality Team to evidence required checks and maintain consistent records across systems and files, raising risks or gaps as appropriate.

Other duties

The above is not an exhaustive list of duties. From time to time, the employee may be asked or required to carry out other additional tasks, or duties, over and above their usual day to day activities. Employees are expected to work collaboratively across the regional team, including providing flexible support and surge cover as needed.

Person Requirement

Essential

·Bible-believing follower of Jesus: Demonstrates a personal commitment to discipleship and growing in faith. In good standing with their Church, actively

participating in its life and community. Committed to affirming and signing Barnabas Aid’s Statement of Faith.

·Educated to degree-level or equivalent, with strong administrative and systems experience.

·Evidence of continuous professional development relevant to administration, data/systems, quality, research, MEAL, or project/grants work

·Experience in a busy administrative role, supporting multiple stakeholders, scheduling meetings, and coordinating actions to deadlines.

·Experience administering or providing ‘super-user’ support for a CRM/database (preferably Salesforce), including maintaining data standards and producing reports/dashboards.

·Experience with document control and shared filing systems (e.g SharePoint), including version control and maintaining audit-ready records.

·Experience undertaking structured research tasks and producing clear summaries/recommendations for non-specialist audiences.

·Highly organised with strong attention to detail; able to manage multiple deadlines and stakeholders.

·Strong systems aptitude: able to document processes, apply data standards, run checks, and support colleagues to use systems consistently.

·Ability to produce clear reports/briefings and summarise research into practical recommendations.

·Confident with Microsoft 365 (Outlook, Word, Excel, Teams, SharePoint) and comfortable learning new systems.

·Discretion and good judgement when handling confidential/sensitive information.

Desirable

·Experience working in the charity, international development, or faith-based sector.

·Salesforce administration training/qualification (or equivalent CRM certification).

·Training in research methods, MEAL, data analysis, or quality/process improvement

·Experience in grants administration, governance support, programme/project support, or compliance-focused roles.

·Experience supporting QA, audit, MEAL, or learning processes (e.g., file reviews, indicator tracking, learning events).

·Ability to build and maintain Salesforce reports/dashboards and/or familiarity with basic Salesforce admin concepts (profiles/permissions within delegated scope).

·Familiarity with MEAL concepts (monitoring, evaluation, accountability and learning) and how they support quality and learning in programmes.

·Understanding of grants governance, restricted funds, and/or donor intent in a charity setting.

·Experience working in a distributed/remote team environment.

Personal Qualities

·Service-minded and collaborative; enjoys enabling others to do their work effectively.

·Proactive and solutions-focused; comfortable addressing issues, prompting actions and following up with colleagues.

·Curious and methodical; able to work independently on research tasks and present findings clearly.

How to Apply

Please apply by submitting your CV and a cover letter demonstrating how your skills and experience make you a good fit for this role and for the mission of Barnabas Aid.