Project manager jobs in kent

Save the Children UK is looking for a collaborative and driven marketing professional with significant experience delivering telemarketing campaigns that grow existing customer or supporter value to join us as our Marketing Manager (Telemarketing & Regular Giving Growth). This is an exciting opportunity to play a key role in developing and delivering effective, insight-led campaigns that increase income and deepen long-term relationships with our supporters.

This is a hybrid working role, working from our London Farringdon approximately once a week, typically on a Thursday. This may be more than once a week on some occasions and will be discussed in more detail during the interview process. 

About us

Save the Children UK believes every child deserves a future. In the UK and around the world, we work every day to give children a healthy start in life, the opportunity to learn and protection from harm.

When crisis strikes, and children are most vulnerable, we are always among the first to respond and the last to leave. We ensure children's unique needs are met and their voices are heard.

We deliver lasting results for millions of children, including those hardest to reach.

About the role

As Marketing Manager (Telemarketing & Regular Giving Growth), you will develop and deliver effective telemarketing and cross-channel campaigns to grow the value of our Regular Giving base. By understanding donor motivations, you will deliver campaigns that prompt action and drive income through upgrade, conversion, cross-sell, winback, reactivation, and stewardship activity.

You will work within a multi-disciplinary squad, collaborate closely with colleagues across Public Impact, and manage relationships with external agencies to deliver engaging, data-driven campaigns that keep our supporters at the heart of everything we do.

In this role, you will:

• Work as part of a multi-disciplinary squad to engage supporters and grow the lifetime value of our Regular Giving base, using data and insight to understand audience needs and motivations.
• Plan and deliver telemarketing campaigns with a multi-channel approach to achieve ambitious regular giving growth income and donor conversion targets.
• Drive upgrade, cross-sell, reactivation, winback and conversion telemarketing campaigns utilising Email, Direct Mail, and SMS, ensuring optimal performance and return on investment.
• Develop inspiring, audience-focused creative and calling guides, working with internal teams and external agencies to deliver high-quality supporter experiences.
• Collaborate with data and insight teams to develop robust campaign selections, embedding test-and-learn principles to improve results.
• Monitor and analyse campaign performance, sharing insights and learnings to inform future activity.

About you

To be successful, it is important that you have:

• Significant experience delivering telemarketing campaigns that grow existing customer or supporter value.
• Experience planning and delivering multi-channel integrated marketing campaigns, including Telemarketing, Direct Mail, Email, and SMS.
• Strong project management skills, with a proven track record of delivering complex campaigns on time and to budget.
• Experience managing external partners, including telemarketing and creative agencies, to deliver high-quality work.
• Strong analytical skills, with the ability to interpret data and translate insights into strategic recommendations.
• Commitment to Save the Children's vision, mission and values.

What we offer you

Working for a charity provides one of the best benefits there is – a sense of purpose and reward for helping others. However, we understand the importance of giving back to our employees to ensure a happy and healthy working environment and work/life balance.

We focus on flexibility, inclusion, collaboration, health and wellbeing both in and outside of work.

We provide a wide range of benefits which will reward your hard work, motivate you, and inspire you to work to improve the lives of children every day. You can read more about our benefits here.

To learn more about the position, please review the Job Description in the attached documents.

Please note: To avoid disappointment, you are advised to submit your application as soon as possible as we reserve the right to close the vacancy early if a high volume of applications are received. This is to ensure that we can manage application levels whilst maintaining a positive candidate experience. Unfortunately once a vacancy has closed, we are unable to consider further applications.

Location & Ways of Working:

This is a hybrid working role where you will be required to come in to your contracted office approximately once a week, typically on a Thursday, depending on the needs of your role, team, or service. This may be more than once a week on some occasions. This will be discussed and agreed with your manager / team and we encourage candidates to discuss our ways of working in more detail at interview stage.

Please note: travel costs to your contracted office will be at your own expense. 

Flexible Working - We are happy to discuss flexible working options at interview.

Commitment to Diversity & Inclusion: 

Save the Children UK believes in a world that is fair, inclusive and equitable where all children have the opportunity to change their world. We apply this to our workforce and we are committed to developing and supporting a diverse, equitable, and inclusive organisation where all employees have a sense of belonging and feel that they can be "Free to Be Me". We are not looking for just one type of person - we want to recruit people who can add fresh perspectives, innovative ideas or challenge that disrupts the risk of group think. 

We are especially interested in people whose childhood experiences - of life on a low income, of migration, of being in a racialised community, of the care system, of being LGBT+ or in an LGBT+ family or living with (or with someone with) a disability - help us to see things we might otherwise miss. Whatever your story is we want to hear it because we know that different voices, ideas, perspectives and knowledge, working together will enable us to better the lives of children around the world. This is the reason why we are all here. 

Are you passionate about improving health and social care experiences? Join Picker as an Operations Process Administrator and play a key role in supporting programmes that make a real difference to people’s lives.

This is an exciting opportunity to contribute to the smooth delivery of impactful projects across our Picker Programmes and Learning & Development teams. You’ll help ensure an excellent customer experience and support the development of efficient internal processes that underpin our work. We’re looking for someone who brings strong organisational skills and a proactive mindset. You’ll be comfortable working independently and collaboratively, with a keen eye for detail and a commitment to high-quality work.

Salary: £25,307 to £28,524 per annum, plus benefits

Contract period: Permanent

Job Type: Full time (37.5 hours)

Reporting to: Operations Process Manager

Team: Portfolio, Marketing and Communications

Location: Oxford / up to 100% remote working in line with Picker's Home and Remote Working Policy (must be based in the UK)

Closing Date: 3rd October 2025

Please note: We may close this advert early if we receive a high volume of applications, so we encourage you to apply as soon as possible if you're interested.

In this Role

In this role you will:

• Support the successful delivery of programmes of work
• Maintain accurate and compliant project documentation in line with internal standards and external regulatory requirements
• Monitor programme progress and contribute to internal and external reporting activities
• Assist in building and quality assuring surveys within software packages
• Provide logistical and administrative support
• Create and maintain action plans, tracking progress to ensure timely updates and task completion
• Contribute to the creation, updating and maintenance of process documentation and templates
• Support the development and implementation of administrative processes and file/folder systems
• Liaise with team members and stakeholders to gather feedback and incorporate it into process improvements
• Assist with cross-functional initiatives and support the Operations Process Manager in delivering process improvements

About you

You will have:

• Experience in administrative process development and documentation management
• Experience of organising and maintaining accurate records
• Ability to confidently manage sensitive/confidential data
• Knowledge of project management principles and systems
• Experience of creating structured action plans and tracking progress
• Ability to work independently within set guidelines and proactively seek review and approval
• Excellent attention to detail and strong verbal and written communication skills
• A collaborative working style and ability to work with colleagues at all levels
• Proficient IT literacy, including Microsoft Word, Excel, PowerPoint, SharePoint, Teams and Outlook
• Relevant experience gained through work or academic studies

This is a summary of the job description. Please review the full job description for further details.

About Picker Institute Europe

Picker is an Oxford-based charity with an international reputation as a key authority in the measurement and improvement of patient experience. Our mission is to make person-centred health and social care a reality for everyone.

We evaluate the areas of health and social care that matter most to people, producing actionable and insightful results to drive advances in standards. If you are passionate about putting people at the forefront of healthcare services, then Picker could be the place for you.

Working with us

Here at Picker, we believe in treating our people well; from excellent career opportunities to a positive, collaborative culture. We all work with a shared set of values that inspire us to achieve the biggest impact. We work to understand, measure and improve the areas of health and social care that matter most to people, producing actionable and insightful results to help providers deliver better care. If you are passionate about putting people at the forefront of health and care services, then Picker could be the place for you.

Working alongside colleagues who are experts in their field, you will be part of a team contributing to our vision ‘the highest quality person centred care for all, always’. You will contribute to our research with NHS Trusts and many high profile charities, such as The British Heart Foundation, Pancreatic Cancer UK and Mind.

To support you we offer a friendly, person centred working culture with many benefits including:

• Flexible and hybrid working opportunities, including flexible start and finish times
• Convenient Oxford location with free parking
• 25 days annual leave, increasing to 30 days, plus eight public holidays
• Option to buy or sell up to 5 days of annual leave
• Christmas office closure (currently an additional 3 1/2 days leave)
• Contributory company pension scheme (currently employer matching up to 8%)
• Enhanced maternity, paternity and adoption pay
• Free life assurance (currently 4 x salary)
• Tailored learning and development, including access to complete iHasco training library
• Health and wellbeing resources including an Employee Assistance Programme
• Employee loan scheme (rental deposits, UK work visas, season ticket, emergency)
• Regular calendar of social activities organised by a dedicated Social, Wellbeing and Employee Engagement team

About Shout Out UK (SOUK):

Shout Out UK (SOUK) is a UK-based award-winning political and media literacy organisation with nearly a decade of experience in delivering impactful educational campaigns. Our mission is to defend and amplify democracy by equipping individuals with the critical thinking skills needed to navigate the complex information landscape and engage as informed, active citizens. We have a strong track record of working with educators and young people across various contexts, and we are the secretariat for the UK’s All-Party Parliamentary Group for Political and Media Literacy.

The Position:

You will be joining our small, passionate NGO to manage our programme implementation and delivery. Reporting directly to the CEO, you will be tasked with managing the distribution and delivery of our programmes. This will involve ensuring KPIs are met within budget and on time, larger projects may be handled by you directly at times. Programmes can vary from delivery of media literacy workshops in schools, counter extremism training in PRUs to city-wide democratic engagement campaigns.

The applicant needs to be motivated, interested in counter-extremism and passionate about Political & Media Literacy.

Key responsibilities

• Manage and deliver on our diverse projects 

• Coordinate our UK and US based delivery teams.

• Ensuring projects hit required KPIs on time and within budget.

• Tracking project expenses and improving efficiency of output.

• Run key projects yourself as required.

• Recruit, coordinate and support schools and teachers across the UK to take on our political and media literacy workshops and projects.

• Establish and maintain effective relationships with teachers, councils and other stakeholders.

• Assist in the collection and collation of data for the project’s monitoring and evaluation activities, including pre- and post-session surveys.

• Contribute to the preparation of project reports.

• Coordination and growth of our freelance delivery network, known as the Community Facilitator Network (CFN).

• Occasionally travel nationally and/or internationally, if required.

• Fulfil other duties as reasonably requested

Skills and Experience:

• Proven experience in project coordination or administration, preferably in the education, non-profit, or related sector.

• Strong organizational and time-management skills with the ability to manage multiple tasks and deadlines effectively.

• Excellent communication and interpersonal skills, with the ability to build rapport and work collaboratively with diverse stakeholders.

• Experience in event planning and logistics coordination.

• Proficiency in Google Suite (Docs, Sheets, Slides, Gmail) and other relevant software.

• A strong interest in political and media literacy, civic engagement, and addressing online harms.

• Ability to work independently and proactively, taking initiative to solve problems.

• Familiarity with online learning platforms and virtual communication tools.

• A bachelor’s degree in a relevant field (e.g., education, social sciences, communications) is preferred.

• Strong writing skills are desirable. 

• Must be eligible to work in the UK.

Personal Attributes:

As a natural leader, you are adept at managing fast-paced projects with multiple stakeholders. You possess outstanding project management and administrative skills, enabling you to work effectively under pressure, prioritize tasks, and consistently meet targets and deadlines.

You have a clear eye for detail and experience in delivering training programmes for schools and colleges, along with planning and developing resources.

Above all, you understand the needs and pressures faced by schools, sixth forms, and further education colleges. You can build strong relationships with teachers and support staff, and you excel at networking, negotiating, persuading, and problem-solving, all while remaining flexible to meet the needs of teachers and practitioners. You have excellent communication skills, both written and spoken.

This position requires an enhanced DBS check, provided by SOUK, in accordance with our Child Protection and Safeguarding policies.

Benefits:

• Unlimited Leave.

• Work Abroad Scheme.

• Opportunity to be part of an impactful project addressing critical societal challenges.

• Collaborative and supportive working environment with an international team.

• Professional development opportunities.

Job Title: Senior Programme Officer, Active Fellows

Line Manager: Team Leader, Active Fellows (Deputy Fellowship Programme Manager in Team Leader’s absence)

Salary: £36,062

Start date: 1 November 2025

Contract type: Permanent

Application deadline: 16 October 2025. Please note we will be reviewing applications on a rolling basis

Benefits:

• Challenging and rewarding work, always life-changing, sometimes lifesaving

• Competitive salary

• Team and individual training opportunities

• Commitment to performance and personal development

• Hybrid working, home and office (minimum 2 days each week in the office)

• Eight hours each day Monday – Friday, with flexible working by arrangement around core hours of 10am – 4pm

• 25 days plus Bank Holidays annual leave entitlement

• 8% employer pension contribution

• Convenient office location at Elephant and Castle, close to Tube (Bakerloo and Northern lines) and bus routes

Role Purpose Statement

The Senior Officer, Active Fellows plays a key role in delivering high-quality support to Cara Fellows. This includes leading casework, coordinating Cara’s mentoring scheme to support Fellows’ placements, and contributing to strategic improvements across the Fellowship Programme. The role combines direct support to Fellows, operational oversight and delivery of casework, and collaborative leadership to support Cara to uphold its mission.

Organisational Background

The Council for At-Risk Academics is a UK-registered charity founded in 1933 under the leadership of William Beveridge, to rescue academics suffering persecution under the rise of Nazism and facilitate their continued work in safety. Sixteen Cara Fellows from the 1930s and 1940s became Nobel Laureates, and many more innovators in their fields, including, Nikolaus Pevsner, Lise Meitner and Karl Popper. A number of Cara’s founders and Council members also personally provided places and/or funds to help individual academics; and Cara, known in the 1930s as the AAC, later the SPSL, was closely involved in the successful effort in 1933 to bring to London the Warburg Institute art library, which had been prohibited by the Nazis, and six of its staff. The Fellowship Programme is the continuation of the rescue mission operation started in 1933.

Cara has been a lifeline to academics at risk for over 90 years, as and when world events have placed them in the line of fire: Hungarian Uprising, Cold War, Apartheid South Africa, Iran, Latin American Juntas, Vietnam, Kosovo, DRC, Rwanda, Sudan, Zimbabwe etc. and, more recently Iraq, Turkey, Yemen, Palestine, Syria, Afghanistan and Ukraine. Cara support is typically framed as temporary sanctuary offered at times of heightened risk.

Cara Objectives ‘To assist academics who have been, or are, or are at risk of being, subject to discrimination, persecution, suffering or violence on account of race, religion, nationality, membership of a particular social group, or political opinion, to relieve needs among them and their dependants and ensure that their specialist knowledge and abilities can continue to be used for the benefit of the public.’

‘To advance education by supporting academics and their educational institutions in countries where their continuing work is at risk or compromised, to ensure that such academics and institutions can continue to fulfil their critical role as educators for the public benefit.’

This is a critical time to join our dedicated and friendly Fellowship Programme team as we expand our capacity to support at-risk academics from the Middle East, Sudan, Myanmar, Afghanistan, Ukraine and Russia and many other countries.

Key Responsibilities

Fellowships

Casework

· Manage a caseload of up to 50 Cara Fellows, providing tailored support.

· Maintain accurate and GDPR-compliant records of casework activity.

· Liaise with Fellows to coordinate support and escalate complex cases to the Team Leader as required.

· Monitor, research and update visa guidance to reflect changes in complex immigration regulation.

· Keep up to date with relevant information regarding immigration laws, e.g. visas, legal procedures, etc.

· Liaise with independent legal advisors where necessary.

Finance

· Work with colleagues in finance to ensure accurate and timely payments to Cara Fellows and non-Fellowship related payments.

· Promptly issue relevant invoices.

· Understand financial processes – on Salesforce and Pleo – and update systems appropriately.

· Contribute to robust financial processes.

Support Mechanisms

Mentoring Scheme

· Project Lead for the Cara Mentoring Scheme.

· Coordinate rounds, delegate tasks to the team as required, and oversee delivery.

· Recruit mentors and mentees, and decide on a cap on number of participants if required.

· Lead on partnerships with organisations working in the mentoring world.

· Monitor the relevant budget and flag issues to the Team Leader.

· Lead on monitoring and evaluation (M&E) for the Scheme, suggesting improvements to this, and ensuring accurate data collection and reporting.

Webinars and Workshops

· Lead on developing ideas for webinar topics relevant to the needs of Cara Fellows.

· Organise these webinars, contacting speakers and attendees, all with the close support of the Programme Assistant.

· Monitor and evaluate the success of these events, through clear feedback mechanisms.

· Aim to deliver approximately three webinars per year, subject to team capacity.

· Lead on the delivery of workshops for Cara Fellows with external partners, managing Fellow participation.

· Contribute to the development of accessible resources to share openly within the Cara network.

Strategic Development

Alumni Engagement and Impact Reporting

· Play a key supporting role to the Team Leader in improving Cara’s alumni engagement.

· Contribute to developing Cara’s alumni network, with involvement in strategic discussions on interacting with alumni.

· Keep track of Cara Fellows’ media preferences and support the Team Leader in inviting relevant Fellows to participate in public events and media engagements.

Monitoring and Evaluation

· Support M&E activities across the Fellowship Programme, suggesting improvements to data quality and reporting.

· Ensure accurate data entry on Salesforce and flag inconsistencies to relevant team members.

· Assist with compilation of required information, statistics and reporting to Cara’s Council & F&GPC meetings.

Management Responsibilities

Deputise for Team Leader

· Cover for the Team Leader when required – lead team meetings, make decisions on cases for the team, provide general guidance and leadership.

· Assist the Team Leader with line management within the team, mentoring junior staff and contributing to continued team development.

· Approve the Active Fellows team’s working hours.

· Provide input on policy and process improvements.

· Show adaptability and willingness to take on additional work when needed.

Training/Inductions

· Play a leading role on inducting new staff to the Active Fellows and wider Cara team.

· Train new staff on key processes and offer continued guidance on difficult/complex cases and tasks.

Partnerships

· Support key strategic partnerships in Cara’s Universities and Research Network.

· Support the Team Leader in organising webinars and events for Cara’s network representatives at host institutions across the UK.

Ad Hoc Responsibilities

· Show adaptability and willingness to take on additional work when necessary.

· Support Fellowship Programme with ad hoc responsibilities.

Responsibilities also include related activities that might arise in relation to the Fellowship Programme as required by the Chief Executive and Deputy Chief Executive & Fellowship Programme Manager, Deputy Fellowship Programme Manager, or Team Leader, Active Fellows.

Person Specification – Senior Programme Officer, Active Fellows:

Qualifications

Essential:

• Bachelor’s degree or equivalent
• Strong analytical and numeracy skills

Desirable:

• Master’s degree or equivalent

Knowledge & Experience

Essential:

• Understanding of UK immigration options for displaced academics
• Experience managing sensitive casework and maintaining accurate records
• Experience coordinating projects, events, or support schemes
• Familiarity with basic financial processes (e.g. payments, budget tracking)
• Confident use of Microsoft Office and Salesforce or other CRM systems

Desirable:

• Awareness of global issues affecting at-risk academics
• Experience coordinating mentoring programmes or similar initiatives

Skills & Attributes

Essential:

• Cultural sensitivity and commitment to Cara’s mission
• Ability to supervise and mentor junior staff
• Excellent communication and interpersonal skills
• Strong attention to detail and time management
• Ability to work independently and collaboratively
• Adaptability, integrity, and problem-solving ability

Desirable:

• Foreign language skills (e.g. Arabic, Farsi/Dari, Pashto, Ukrainian, Russian)

About the role:

Our Camden Housing First and Health team is offering an exciting apprenticeship that places you at the centre of meaningful change for people experiencing homelessness in London. As a Health and Wellbeing Apprentice, you will work closely with our dedicated health leads to support residents who face barriers in accessing care, helping them take positive steps towards healthier and more independent lives. Whether it’s accompanying clients to appointments, recording important data, assisting with administrative tasks, or helping to deliver creative and engaging health events, you’ll play a hands on role in breaking down obstacles and opening doors to better health and wellbeing. Every day, you will see the direct impact of your support as trust builds, confidence grows, and individuals begin to achieve improvements in their physical health that once felt out of reach.

This opportunity is also about your own growth and development. Alongside your day to day work, you will dedicate one day each week to completing the Level 3 Community Health and Wellbeing Worker apprenticeship with Impact Futures, gaining knowledge and skills that will serve as a strong foundation for your career. Over 16 months, you will not only learn how to apply a psychologically informed approach to your practice, but also develop the expertise and confidence needed to thrive within Single Homeless Project 9SHP) and in the wider health and social care sector. By joining us, you are not just stepping into a role; you are beginning a journey that can shape a long term career, while making a lasting difference to the lives of homeless Londoners and the communities we serve.

*To be eligible for this role, candidates must have a connection to Camden, through living, working, studying, or having family or community ties, and those with lived experience are especially encouraged to apply.

About you:

• Ability to find ways to engage and develop relationships with clients.
• Commitment to ongoing personal and professional learning.  
• Passion for addressing health exclusion.
• Willingness to work as part of a diverse professional team.
• Willingness to learn IT systems and complete admin.
• Reliable and organised person.

About us:

Single Homeless Project is a London-wide charity. Our vision is of a society where everyone has a place to call home and the chance to live a fulfilling life.

We help single Londoners by preventing homelessness, providing support and accommodation, promoting wellbeing, enhancing opportunity, and being a voice for change. From supporting people in crisis to helping people take the final steps towards independence and employment, we make a difference to 12,000 lives every year across all 32 boroughs.

We offer you more than a job; we offer you a chance to be part of a compassionate, driven team that's committed to making a real difference in people's lives. You'll have the opportunity to lead, co-create, and inspire change while enjoying a collaborative, growth-oriented environment.

Join us in creating a brighter, more hopeful future for individuals in need. 

Important info:

Closing date: Sunday 28th September at midnight

Interview date: Tuesday 7th and Wednesday 8th October at SHP Head Office in Kings Cross

This post will require an Enhanced DBS check to be processed (by SHP) for the successful applicant.

Please note applications are reviewed for AI use in application questions. Applications requiring sponsorship will not be accepted or progressed.

Do you have a passion for volunteerism, along with strong organisational and communication skills?

Would you like to join an ambitious £10 million programme empowering volunteering initiatives across East and North Hertfordshire?

We’re seeking a Programme Coordinator to support the development and delivery of a new collaborative, cross-sector programme in East and North Hertfordshire, aimed at growing and sustaining volunteers across health and community settings.

This is an exciting opportunity to join an innovative initiative that builds on the surge of volunteering for health we saw during the pandemic. With experience in project coordination or public engagement in the health, social care and/or VCFSE (voluntary, community, faith, social enterprise sector), the Programme Coordinator will support the Volunteering for Health programme delivery and engage with underrepresented groups in the local community.

Community Alliance (CABEH) is a growing organisation with an ambition to support the voluntary sector achieve meaningful change. This role is a key part of the wider Herts and West Essex Volunteering for Health Programme Team.

Essential skills, experience and personal attributes:

• A relevant degree or equivalent experience in a related field such as public health, community development, community engagement, social prescribing, and/or the Herts and West Essex VCFSE sector.
• Proven experience in supporting and coordinating projects, preferably within the VCFSE, health or social care sectors.
• Experience in research, data collection and analysis to inform project monitoring and evaluation.
• Experience in engaging with diverse communities.
• Excellent project coordination skills, including planning, monitoring, and reporting on project progress.
• Strong interpersonal and communication skills, both written and verbal, with the ability to present information clearly to a range of audiences.
• Good organisational skills and the ability to manage multiple tasks and priorities simultaneously, working across different locations.
• Proficiency in using standard office software, including word processing, spreadsheets, and presentation tools.
• Knowledge of safeguarding practices and commitment to promoting the welfare of vulnerable children, young people and adults.
• Understanding of equality and diversity principles and their application in the voluntary sector and health settings. 
• A proactive and self-motivated individual with the ability to work independently and as part of a team.
• Flexibility and willingness to adapt to changing project needs and priorities.
• Commitment to promoting health equity and improving life chances through volunteer engagement.
• Ability to travel extensively across Hertfordshire as required for the role.
• Willingness to work occasional evenings and weekends to accommodate project activities and events. 

Other essential requirements:

• Full, clean driving license and access to a vehicle for travel as required by the role
• Ability to work from both home, Community Alliance Broxbourne and East Herts hubs and office and the East & North Herts Hertfordshire Teaching NHS Trust office in the Lister Hospital, as well as attend meetings and events in various locations.
• Commitment to the values and policies of Community Alliance Broxbourne and East Herts, including equality, diversity, and confidentiality.

For more information, please visit our website.

Please submit a completed Application Form by Tuesday, 30th September 2025 at 12pm.

This post will be employed by Community Alliance Broxbourne and East Herts.

Job Title:Engagement Manager – Employee Volunteering

Reference Number: V557

Location: Homebased within South West England/London

Contract Type: Fixed term until 31st March 2026 (with possibility of extension)

Hours: Full time (35 hours per week)

Salary: £25,625 per annum plus up to £3366 London weighting (if applicable)

DBS/PVG: Basic

Job Family: 3

Line Manager: Project Manager

Closing date: 24th September 2025 We reserve the right to close this vacancy early if we receive sufficient applications

Interview Date/s:Week commencing 29th September 2025

Anticipated start date: ASAP

We reserve the right to close this vacancy early if we receive sufficient applications

Volunteering Matters  

Who we are
At Volunteering Matters, we believe people have the power to create change. Whether through volunteering by helping others and giving time, or through social action such as speaking up, campaigning, or leading change, everyone can make a difference. We bring people together to build stronger communities across England, Scotland and Wales, making sure everyone has the chance to get involved and create real change.

 What we do
We help people of all ages and backgrounds get involved in volunteering and social action. We focus on making sure that everyone, no matter their situation, has the chance to take part. We work with local people.

 How we do this

We support people to share their time and skills to help others and tackle big challenges in their communities.

· We remove barriers to volunteering and social action, making it easier for people who don’t always get the chance to take part.

· We listen to and amplify voices that aren’t always heard, helping volunteers and communities influence change.

· We help volunteers beyond their first experience, offering training, support, and pathways to new opportunities.

· We connect businesses with communities, creating meaningful employee volunteering projects.

· We show the impact of volunteering and social action, proving how it changes lives for the better.

Our promise to volunteers

We are always looking for new ways for volunteers to make a difference. We bring people together across generations and backgrounds to learn from each other and create change. At the same time, we make sure that all our volunteers are trained, supported, and valued, so they feel confident in what they do.

It’s a brilliant time to join us. We’re evolving, growing our impact, and shaping a future where everyone can take part and feel they belong. 

Job Purpose

We are looking for a passionate Engagement Manager to join our team. They will work as part of the national (and local London) Employee Volunteering team working with corporate clients and community partners, creating and delivering team and individual volunteering events.

Here is some of what you’ll be doing, please refer to the full job description for full details: 

· Research and deliver volunteering opportunities to meet the needs of specific client teams of volunteers, ensuring they are impactful and safe.

· Carry out logistics visits or virtual planning meetings and risk assessment for volunteer activity, ensuring compliance with the quality standards set by Employee Volunteering.

· Develop partnerships and manage relationships with community organisations and colleagues leading on internal Volunteering Matters projects locally.

· Ensure monitoring, impact and evaluation information and data is collected and that projects meet agreed targets, reporting format and schedule.

· Assist the Project Managers by preparing case studies, change stories and reports. 

Having a regular presence in the locations where we are working with partners and individuals is essential for this role. Given the geographical spread of the working area, we are looking for somebody that lives and can travel across London & South West England.

Our Values & Way of Working

In all that we are guided by our values: Empowering, Inclusive, Compassionate, Positive & Straightforward. 

Diversity & Inclusion

Volunteering Matters welcomes all applicants and are keen to ensure our team reflects the diversity of the UK and the communities we serve. We encourage applications from disabled, LGBT and Black, Asian and Minority Ethnic backgrounds, along with candidates with any protected characteristics and from disadvantaged groups.

Disability Confident & Reasonable Adjustments

We guarantee to interview anyone with a disability whose application meets the minimum criteria for the role. Please provide evidence in your application, which demonstrates that you meet the level of competence required in the Job Description under skill and experience. To be considered for a guaranteed interview or to discuss any reasonable adjustments during the process, please state this in your cover letter. 

Benefits

Our employee benefits reflect our culture which is built on an approach of full flexibility with accountability, and designed to let you make your most positive contribution; we offer:

· Flexible Working by Default (re hours & place of work) 

· Unlimited Annual Leave 

· Employee Pension scheme 

· Life Assurance 

· Cycle to Work Scheme 

· Season Ticket Loan 

· Employee Assistance Programme 

· Enhanced sick and family leave.

· Lifestyle Discount Scheme

We are also open to discussing job share applications.

GDPR Statement

If you apply for a role with us, we will retain your contact details including your name, address, email address and phone number to help us manage your application for up to six months.  We will not use your personal data for any other purpose or share it with any third party. You can contact us at any point to update your personal information or ask us to delete it from our records.

Policy on AI-Generated Applications 

Applications are accepted on trust, and we expect all submissions to reflect the applicant’s own words, experiences, and motivations. While tools such as Artificial Intelligence (AI) may support the application process, applications should not be generated wholly by AI. 

To Apply

Please send an updated, complete CV and cover letter via the Charity Job Apply button above. In your application clearly state which role you are applying for. In the cover letter please demonstrate how you would fulfil the role requirements, what previous relevant achievements you have (both in life and at work), what skills & experience you can offer, and what you believe you can contribute to Volunteering Matters.

Please note that all applicants must have the right to work in the UK. Unfortunately, we’re unable to progress applications that don’t meet this requirement.

If you have any questions about current vacancies, the recruitment process, or need support, our team is here to help. Whether you're a candidate looking for more information or with an HR query, please don’t hesitate to get in touch.

Camwch i mewn i daith drawsnewidiol gyda Cyfleodd Dysgu mewn addysg

Step into a transformative journey with Working Options. We're on a mission to empower young people aged 14–19 across the UK — and you can help make a real difference.

Over the past 18 months, our team has been building a movement of support for young people across Wales, having a significant impact on their life chances and working towards the aim of inspiring every young person in the country.

So far, we’ve already reached 19,000 students in-person and are connected with a third of all Welsh state secondary schools and colleges. In 2025, we’re aiming to reach 13,000 more young people — and we’re looking for a passionate colleague to help us make that happen.

About the role

As North Wales Project Coordinator, you’ll play a crucial role in:

• Connecting volunteers with schools and colleges, ensuring young people benefit from inspiring talks and workshops.
• Developing and maintaining strong relationships with schools, employers, and volunteers.
• Listening and adapting to the needs of young people, ensuring our programme creates real value for them and the stakeholders we work with.

You’ll be part of a flexible, entrepreneurial, and collaborative team that works remotely across Wales but comes together for events, volunteer training, school meetings, and team meet-ups. We set high expectations for ourselves and each other, value individual contributions, and celebrate shared success.

We’re seeking someone who is:

• Passionate about helping young people succeed.
• Fully committed to equality, diversity, and inclusion.
• Self-motivated and proactive, with a “can-do” attitude.
• Highly organised, able to juggle multiple priorities and meet deadlines.
• Skilled at building strong relationships, particularly with schools and colleges.
• Resilient, tenacious, and excited by new opportunities.
• Creative and open to trying new ideas.
• Ambitious for themselves and the charity.
• Confident with technology and has strong computer literacy.

Desirable:

• Experience within educational settings or working with young people in Wales.
• The ability to communicate in the medium of Welsh.

Essential:

• Based in North Wales, or locations within England that are near to the border (e.g. Liverpool, Chester, Manchester)
• While not required, we particularly welcome applications from people who have experienced some of the challenges young people across Wales face today.

At Working Options, we believe in:

• Empowering volunteers to deliver high-quality talks and workshops.
• Providing a first-class service for schools that trust us with their students.
• Supporting each other to innovate, grow, and make real impact.

You’ll be joining a team that’s already changing lives — but we’re just getting started. With your help, we can reach even more young people and open up new opportunities for their future.

If this sounds like the right environment for you, we’d love to hear from you.

Good luck with your application!

Sue Maskrey
Chief Executive, Working Options in Education

_____________

Disgrifiad swydd

Camwch i mewn i daith drawsnewidiol gyda Working Options mewn addysg

Camwch i mewn i daith drawsnewidiol gyda Working Options. Rydyn ni ar genhadaeth i rymuso pobl ifanc 14–19 oed ledled y DU — a gallwch chi helpu i wneud gwahaniaeth gwirioneddol.

Dros y 18 mis diwethaf, mae ein tîm wedi bod yn datblygu mudiad o gymorth i bobl ifanc ledled Cymru, gan gael effaith sylweddol ar eu cyfleoedd bywyd a gweithio tuag at y nod o ysbrydoli pob person ifanc yn y wlad.

Hyd yn hyn, rydyn ni eisoes wedi cyrraedd 19,000 myfyriwr wyneb yn wyneb ac wedi cysylltu â thraean o holl ysgolion uwchradd a cholegau'r wladwriaeth yng Nghymru. Yn 2025, ein nod yw cyrraedd 13,000 yn fwy o bobl ifanc — ac rydyn ni'n chwilio am gydweithiwr angerddol i'n helpu i wireddu hynny.

Ynglŷn â'r rôl

Fel Cydlynydd Prosiect Gogledd Cymru, byddwch yn chwarae rôl hanfodol mewn:

• Cysylltu gwirfoddolwyr ag ysgolion a cholegau, gan sicrhau bod pobl ifanc yn elwa o sgyrsiau a gweithdai sy'n ysbrydoli.
• Datblygu a chynnal perthnasau cryf ag ysgolion, cyflogwyr, a gwirfoddolwyr.
• Gwrando ar ac addasu i anghenion pobl ifanc, gan sicrhau bod ein rhaglen yn creu gwerth gwirioneddol iddyn nhw a'r rhanddeiliaid rydyn ni'n gweithio â nhw.

Byddwch chi'n rhan o dîm hyblyg, entrepreneuraidd, a chydweithredol sy'n gweithio o bell ar draws Cymru ond sy'n dod at ein gilydd ar gyfer digwyddiadau, hyfforddi gwirfoddolwyr, cyfarfodydd ysgolion, a chyfarfodydd tîm. Rydyn ni'n gosod disgwyliadau uchel i ni ein hunain ac i'n gilydd, yn gwerthfawrogi cyfraniadau unigolion, ac yn dathlu llwyddiant a rennir.

Rydyn ni'n chwilio am rywun sydd yn:

• Angerddol dros helpu pobl ifanc i lwyddo.
• Hollol ymrwymedig i gydraddoldeb, amrywiaeth, a chynhwysiant.
• Hunangymhellol a rhagweithiol, gydag ymagwedd "gallaf wneud".
• Hynod drefnus, yn gallu cydbwyso sawl blaenoriaeth a glynu wrth derfynau amser.
• Medrus wrth feithrin perthnasau cryf, yn enwedig gydag ysgolion a cholegau.
• Gwydn, taer, ac yn gyffrous am gyfleoedd newydd.
• Creadigol ac yn agored i roi cynnig ar syniadau newydd.
• Uchelgeisiol, yn bersonol ac ar ran yr elusen.
• Hyderus o ran technoleg ac yn meddu ar lythrennedd cyfrifiadurol cryf.

Dymunol:

• Profiad mewn lleoliadau addysgol neu weithio gyda phobl ifanc yng Nghymru.
• Y gallu i gyfathrebu drwy gyfrwng y Gymraeg.

Hanfodol:

• Wedi'i leoli yng Ngogledd Cymru, neu leoliadau yn Lloegr sy'n agos at y ffin (e.e. Lerpwl, Caer, Manceinion)
• Er nad yw'n ofynnol, rydyn ni'n croesawu'n benodol ceisiadau gan bobl sydd wedi profi rhai o'r heriau mae pobl ifanc ledled Cymru yn eu hwynebu heddiw.

Yn Working Options, rydyn ni'n credu mewn:

• Grymuso gwirfoddolwyr i gyflwyno sgyrsiau a gweithdai o safon.
• Darparu gwasanaeth o'r radd flaenaf i ysgolion sy'n caniatáu i ni weithio gyda'u myfyrwyr.
• Cefnogi ein gilydd i arloesi, tyfu, a chael effaith go iawn.

Byddwch chi'n ymuno â thîm sydd eisoes yn newid bywydau — a dim ond dechrau arni ydyn ni. Gyda'ch help chi, gallwch gyrraedd hyd yn oed yn rhagor o bobl ifanc ac agor cyfleoedd newydd ar gyfer eu dyfodol.

Os yw hyn yn swnio fel yr amgylchedd cywir i chi, byddem wrth ein boddau yn clywed gennych chi.

Pob lwc gyda'ch cais!

Sue Maskrey
Prif Weithredwr, Working Options in Education

Brain Research UK are seeking an Interim Finance Manager to oversee the finance function for 3-4 months.  

About us

Brain Research UK (BRUK) funds world-class research to discover the causes, develop new treatments and improve the lives of all those who are affected by neurological conditions.

The brain is the most complex organ in our body. It weighs just 3lb, yet it controls our emotions, senses and actions. Every single one of them. It is how we process the world around us. So when it breaks down, we break down. It doesn’t have to be this way.

There are hundreds of neurological conditions. We fund the best research to discover the causes, develop new treatments and improve the lives of those affected. We inspire scientists and families to come together, side by side, stride by stride.

We are an agile organisation operating with a small staff base to deliver far reaching impact.

The role

Effective financial management is central to our strategy and operating model. The Finance Manager will be crucial in determining how we manage our finances, resources and operations whilst embedding a culture of financial efficiency and effective controls.

Reporting directly to the CEO, the Interim Finance Manager will lead on financial matters and be expected to provide critical financial information, insightful analysis and timely reporting to facilitate the growth of the Charity.

The role is standalone but working within a closeknit team. It with therefore have a degree of autonomy but will be expected to contribute to the wider development of the Charity. This is a pivotal appointment within the Charity and will provide some broad exposure to the Board and Investment Committee.

We are therefore seeking a dynamic qualified accountant who has had wide exposure to financial reporting and processes, preferably within a fundraising Charity. Being a financial ‘all rounder’, there is a real opportunity to contribute to the way the Charity operates by instilling sound financial operations and providing meaningful financial reporting. The role provides an opportunity to lead the finance function and will suit a progressive accountant looking for this kind of responsibility.

We would therefore be looking for an individual that has demonstrable experience in operating financial functions and has the personality to fit within a charity that works collaboratively. 

The role covers a 3 to 4 month period commencing from late September. Early applications are encouraged so we can interview as soon as possible.

You will bring your energy and skill to creating compelling content when writing news stories and social media, unleash your creativity in designing digital media and website content, and show your organizational skills in supporting events. You must be bilingual Spanish and English speaker to apply for this role.

This is an important role in a small communications team where you will help raise our international organisation’ s global profile across Asia, Africa, and Latin America. 

This fully remote contracting role is perfect for someone with some communications experience and a keen interest in supporting countries across the world to build better public infrastructure through open governance principles (accountability, transparency, participation, multi stakeholder working).

As the only Spanish speaking member of the communications team, you will lead on social media and news stories across Latin America and therefore fluent Spanish and English (both written and spoken) are essential, in addition knowledge of the Latin America region would be useful.

This is a fully remote consultancy role. You will not be paid on an hourly/daily basis but instead paid a fixed amount (as set out above) each month for completing agreed deliverables with your line manager. As a rough guide, we expect this will take around 18-20 hours a week. We are open to you working the hours in a way that works for your life-work balance and delivers our business needs, subject to being available for key meetings/deliverables during the week and in agreement with your line manager. Whilst this role is initially for 6 months, there is potential for this to extend or develop into a longer-term role. 

Key responsibilities: 

Drafting content (60%):

• researching and drafting news articles in English;
• creating ideas for, and drafting of, social media in both English and Spanish;
• creating digital media in both English and Spanish for social media accounts and website,
• using Canva and other software; 
• drafting newsletters in both English and Spanish.

Regular communications admin tasks (40%):

• uploading and updating website content;
• supporting to organise and promote events, including preparing content and communications for internal and external events in both English and Spanish;
• supporting the website project manager with ad-hoc tasks in the development of a new website;
• supporting with tracking website and social media analytics and using them to inform future content generation;
• other communications-related activities as required to deliver the CoST Advocacy & Communications strategy. 

Essential experience and attributes:

• Both Spanish and English fluency in speaking and writing (this will be tested at interview)
• Experience with delivering written and visual communications in a variety of mediums.
• Excellent written and verbal communication skills, with a strong attention to detail.
• Experience with social, digital and communication platforms e.g Canva, scheduling platforms, mailchimp, wordpress, google analytics.
• An interest in international development, infrastructure, open governance, anti-corruption, and the not-for-profit sector.
• Creative and enthusiastic about a career in communications.
• Ability to prioritise, plan and organise work and work independently.
• We are a kind and inclusive place to work, and we hope to recruit individuals who share the same values as we do.

Desirable experience and attributes:

• Voluntary or paid experience in the not-for-profit sector, particularly areas relevant to CoST’ s work.
• Experience, knowledge and interest in Latin America and the Caribbean (LATAM) region and regional issues.
• Completed a degree or further education qualification

To apply visit our job pack.

Contract Type: 12 months maternity cover

Interviews: 7th and 8th of October

Do you have the creativity and drive to lead some of the UK’s most exciting fundraising events? As Head of Mass Events at The King’s Trust, you’ll oversee a diverse portfolio that raises millions, builds our profile, and inspires thousands to join our mission to support young people.

This is a chance to take centre stage over the next 12 months, leading a passionate team to deliver sector-leading events that capture hearts and imaginations. From community fundraising to large-scale challenges, you’ll bring energy, vision, and expertise to grow income and reach new supporters. Your leadership will not only deliver unforgettable experiences during The Trust’s 50th anniversary year but also ensure every event produces the income needed to achieve our mission of getting more young people into work.

What happens next?  

Please submit a CV, and Cover Letter that includes your experience, transferrable skills and motivation to work for The King's Trust! The Team will be in touch about the next steps shortly after the closing date. 

Why do we need a Head of Mass Events? 

Last year, we helped more than 40,000 Young People, with three in four young people on our programmes moving into a positive outcome in work, education or training. The young people we help face a range of challenges, such as unemployment, mental health issues or some who have been in trouble with the law. We believe all young people should have the chance to succeed, and that young people are the key to a positive and prosperous future for all of us. We want to continue having a positive impact on young people’s lives and we couldn’t do this without the important work of our Head of Mass Events! 

Perks for working at The Trust! 

• Great holiday package! 30 days annual leave entitlement, plus bank holidays. Office closure on the days between Christmas and New Year 
• Flexible working! Where operationally possible, our roles require a combination of office days and working from home (please speak to the hiring manager about this particular role)
• You can volunteer for and/or attend events – The King's Trust Awards, Pride, active events etc. 
• In-house learning platform! Develop your skills for your career and your role 
• Benefits platform! Everything from health and financial well-being support to discounts on your favourite restaurants, shops and cinemas. 
• Personal development opportunities through our Networks – KT CAN (Cultural Awareness Network), KT GEN (Gender Equality Network), KT DAWN (Disability & Wellbeing Network), and PULSE (LGBTQIA+ Network). 
• Fantastic Family leave! Receive 13 weeks of full pay and 13 weeks of half pay for maternity and adoption leave. Receive 8 weeks of full pay for paternity leave. 
• Interest-free season ticket loans 
• The Trust will contribute 5% of your salary to the Trust Pension Scheme 
• Generous life assurance cover (4 x annual salary) 

Schools’ Project Officer (4-5 days per week; 10 months contract with opportunity for renewal)

The job
This is a fantastic opportunity to join this fast-growing charity at a pivotal time, and make significant impact as our grass-roots Schools’ Project Officer. You will be visiting schools, explaining about what we do at assemblies and going for follow up sessions, and then giving email feedback to applications.

Who we are
We are a small lively charity promoting the personal development of year 12s in partner schools, through challenging activities that they design, plan and finally undertake adult-free. We invite students (individually or in groups) to develop their own challenges well outside their ‘comfort zones’, and to be responsible for every stage of the process. We help them plan and manage risk, and give them expenses funding. Our award winners have climbed the highest UK peaks, cycled to Paris, performed plays at school, harnessed green power via a bike, among many other imaginative and ambitious projects.   

Who we are looking for
We are looking for an energetic, talented and reliable candidate for our schools’ outreach team, inspiring high-quality applications for funding from Year 12s in our 85 partner London state schools (20% of the total).  There is scope to help shape our strategy. We are looking for competent project officer, ideally with experience of physical challenge, strong administrative skills and with strong writing skills: they will be comfortable working with students, and value personal challenge and development. He/she will be keen to work with a growing charity, and to support young people usually with a poverty of experience and opportunity.

The 10-month post is up to 4-5 days per week, based in Southwark, with frequent travel to schools across London. The salary is £26,600–£35,000 pa pro rata. Flexible working is considered.

Applications by 28 September 2025. Please see attached JD for details.  

£40,500 - £44,100 per year

Fixed term (18 months), full-time (37.5 hours per week)

Hybrid working with regular travel to our London Bridge Office

What the job involves

Prostate Cancer UK offers a range of services to support men affected by prostate cancer and their loved ones. These include a multi-channel helpline, printed and online health information, 1:1 peer support and an online community.

We’re looking for a Support Services Innovation Manager to join us in an exciting new role, focused on growing the services’ reach, personalisation and variety, and helping them respond to key challenges. These include rising prostate cancer rates, more complex care pathways and treatments, shifting expectations around healthcare, and rapid changes in online behaviour due to evolving consumer-facing AI technology.

We’re also in the process of developing an ambitious new 10-year strategy for the charity, and you’ll play a key role in setting the terms for how we approach service development across this horizon. You'll carry out a discovery phase to explore the internal and external factors shaping our services, followed by a summary report with recommendations for innovation. Drawing on these insights, you’ll deliver and evaluate innovation use cases, ranging from MVPs to ready-to-implement solutions.

Alongside specific deliverables, you'll play a broader role across the Support Services team, spotting opportunities for innovation across service delivery, supporting business case development, and helping build our capability to evaluate service impact. You’ll use data to shape recommendations, foster an innovation mindset, and support colleagues to experiment, test and learn. You’ll also strengthen collaboration with the Technology team, help shape our long-term innovation approach, and ensure our work is informed by sector insights and shared effectively across the organisation.

What we want from you

To be successful in this role you’ll bring hands-on experience in service innovation and design, with a solid understanding of co-production and co-design principles. You’ll be familiar with navigating both agile and waterfall approaches to project delivery.

You’ll know how to use data to tell compelling stories, demonstrate impact, and uncover opportunities, and you’ll be able to clearly communicate the value of innovation to a wide range of stakeholders. You’ll also be skilled at coaching and training colleagues to adopt innovation processes and mindsets.

A confident self-starter, you’ll work independently to a high standard and manage your time effectively across both short- and long-term priorities. An understanding of service delivery in a healthcare context is essential, along with the ability to think strategically and ensure innovation aligns with the bigger picture.

Why work with us?
Every man needs to know about the most common cancer in men – prostate cancer. It’s a real and present danger that takes over 12,000 of our dads, grandads, brothers and friends each year.

Prostate Cancer UK is the largest men’s health charity in the UK. We have a simple ambition – to stop prostate cancer damaging lives. We invest millions in research to revolutionise testing, treatment and care. We’re blazing a trail to a screening programme that could save thousands of lives with regular, accurate tests for all men at risk. And we work tirelessly to spread the word about risk and offer specialist support to people living with the disease.

Work with us and you’ll see your efforts pay off as we give men and their families the power to navigate prostate cancer.

Our commitment to equity, diversity and inclusion

At Prostate Cancer UK we’re committed to righting health inequalities across the UK, starting with those faced by Black men. This includes ground-breaking research into Black men's risk and working with communities directly to overcome barriers to the diagnosis and treatment of prostate cancer. To make this happen, we're dedicated to being an inclusive, proactive organisation, as we strive to be Allies to Black communities. We’ll achieve this by advocating and working alongside those communities to promote change. We're also working to be Allies to each other, not only protected groups. In 2024, we launched our New Allyship Training Programme. All colleagues at Prostate Cancer UK will be trained to act and identify as an Ally.

We've also signed Business in the Communities Race at Work Charter, as a dedication to our Black health equity work and wider EDI priorities. As a signatory, we're responsible and accountable for driving positive change.

Ways of working

Our hybrid working approach combines the best of flexible working – a positive work/life balance, inclusive and accessible platforms, and online information at our fingertips.

Next steps
More information on what we offer, as well as the role, can be found on our vacancies page. Please download our job profile document (job description) with our ‘How to apply’ section sharing the key points to refer to in your application and to apply, please visit the website via the apply button.

The closing date is Sunday 21st September 2025.  Applications must be submitted by 23:45 UK time.

Interviews: By arrangement. Currently scheduled for Wednesday 24 September or Monday 29 September 2025.

Prostate Cancer UK is a registered charity in England and Wales (1005541) and in Scotland (SC039332). Registered company number 02653887.

Salary: £55,544 – £61,000 per annum 
Hours: 35 hours per week (28 hours per week will be considered)
Contract: Fixed Term – Two years (to July 2026)
Location: Kennedy Leigh Family Centre, Hendon (Hybrid working available)

Interviews: 29th and 30th September, 2025

About the Role

We’re recruiting a Service Manager to lead Norwood’s new Advice Triage Service (Open Front Door), a flagship access point for families, professionals, and community partners.  This is a key leadership role overseeing the service’s launch, growth and delivery, with responsibility for operational performance, stakeholder engagement and service innovation.

You’ll build and lead a committed triage team, align referral pathways across Norwood’s services, and work closely with external partners across the Jewish community and statutory sectors.  This role offers a unique opportunity to shape a model that puts clarity, accessibility, and cultural sensitivity at the centre of how families seek support.

About Norwood

Founded in 1795, Norwood is the UK’s oldest Jewish charity supporting vulnerable children and their families, children with special educational needs, and adults with neurodevelopmental disabilities, including learning disabilities and autism.

We’re building a culture grounded in our core values of Kindness, Respect, Belonging, and Empowerment and the Advice Triage Service is central to how we connect those values with the people and communities we support.

Your Day-to-Day

As Service Manager, you’ll:
• Establish and embed the Advice Triage (OFD) model for public launch in March 2026
• Lead and manage a multi-disciplinary team including triage workers, referrals staff, and reception
• Develop triage protocols, safeguarding and referral procedures, and escalation frameworks
• Oversee inbound query management across all contact channels
• Coordinate internal and external referral pathways across Norwood and key partners
• Manage the design and population of an online service directory
• Build and maintain strategic relationships with schools, synagogues, charities and LA/NHS services
• Work with communication and engagement teams to promote the service
• Oversee the development and rollout of a CRM system
• Lead service evaluation, report to SLT and funders, and embed co-production in service design

Qualifications, Training and Experience

Essential:

• Relevant degree in Social Work, Health, Education, or Management; And/or Leadership or project management qualification
• 3+ years’ experience in social care, education, or advice services
• Proven ability to lead services, manage teams, and deliver change
• Strong knowledge of referral systems across the voluntary and statutory sectors
• Sound safeguarding knowledge
• Excellent stakeholder, communication and CRM skills

Desirable:

• Knowledge of the Jewish community and culturally specific services
• Experience setting up a helpline, triage service or call centre
• Familiarity with neurodivergent support needs and transitions
• Experience developing service directories or digital tools

Reward & Benefits

We offer a supportive, purpose-driven environment with:

• Hybrid and flexible working
• 25 days annual leave + Bank Holidays + Jewish Holidays (pro rata if part-time)
• Employee Assistance Programme
• Blue Light Card scheme access
• Cycle to Work scheme
• Free eye tests and eyewear allowance
• Opportunities for development and leadership coaching

To apply: Please submit your CV along with a 500 word cover letter outlining how you meet the criteria set out in the person specification.